Customer Reviews for U-Haul of Yuba City

5277 évaluations

1446 Colusa Hwy   Yuba City, CA 95993
(Next to Meek's lumber yard and 76/Circle k gas station on hwy 20)

(530) 671-7146

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(530) 671-7146

1446 Colusa Hwy
Yuba City, CA 95993
(Next to Meek's lumber yard and 76/Circle k gas station on hwy 20)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Had to drive 40 miles to pick up truck. Not good. Local rentals for 1way out of state were not available but there were 6 trucks in sight. Local rentals also were 500 $more than where we finally got the truck.

Warren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

I was upset that a 20 $check in fee was applied to my charges? It would've been nice for someone to have shared this with me prior to departure, I could have easily returned anytime in order to avoid this fee. Overall, service was excellent da

Christian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna V. 
Évaluation :
3

Inside of truck needed more cleaning. Pet hair all over inside of truck. Windshield was filthy and wiper blades in poor condition. Also the self check-in uhaul app malfunctioned multiple times and had to have the agent come out to complete the process.

Jim D. 
Évaluation :
5

The staff here is very professional and friendly . I rent from this location because they are exceptional. Also shout to Angel for service & courtesy. Thank you again . :-D

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felix T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia G. 
Évaluation :
3

The windshield was filthy when we picked up the truck. This is the first opportunity to report this to anyone as the app assumed there were no problems to report. We returned the truck having taken it to a carwash to wash the debris out of the back. There were no drain holes in the floor and with the floor sloped to the front there wasn't a way to make sure it was cleaned as well as we would have liked. We returned the truck after hours and there was no one there to report the condition of the windshield to. I reported the truck as needing cleaning upon returning the truck. I was charged 25 $for cleaning. I was not offered any compensation for returning it with much more gas than I picked it up with, eventhough it is documented before and after use. Lastly, the app would not let me take the requested pictures within the app. I kept having to switch out of the app to take each pickture and switch back. The problem this created was extremely frustrating as I had to start over each time it asked for a new set of pictures. Then at one point it began complaing that the pictures were too old. That problem alone made a simple process take over an hour. Had we been aware of the time consuming issue with the app and inability to use a standard carwash to clean the back, we would have planned for these and not had to extend our use for a second day. It cost us nearly and extra 100 $for problems we either did not create or were not informed that a standard carwash would not work for our truck. We made no provision to bring a broom as a result. Also, the frustration with the app was such a distraction that I ended up leaving my wallet inside the truck and had to pick it up the next day.

Michael W. 
Évaluation :
4

Need to be more clear on how to turn in a vehicle for people who don't come there everyday. I thought I had to go into the store to turn in the Keys and even though there were people out there from U-Haul they didn't let anybody know that it was just strictly a drive-through check in.

Russell S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
5

The app interface is terrible, as is the customer service via chat. Thank goodness for the employees in this location. They were the heroes of the day, for sure.

Kelly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

You are doing a great job !!!!!

Eloisa R. 
Évaluation :
5

This location is a very good place to get whatever you need for your move and the guys are always courteous and professional.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSA W. 
Évaluation :
5

Very happy with the service we received in the Yuba City store. The Manager was very helpful . "Angel" helped me several times, as well. We rented a truck 3 times to make a one way move.

Warren L. 
Évaluation :
2

Quit telling lies to your customer base.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret L. 
Évaluation :
2

Customer service rep I spoke with when I was trying extend a day was rude as hell. She should not be dealing with customers.

Michael P. 
Évaluation :
3

truck blew out a tire and we ended up having to get two tires changes, we were late to a hotel that we could not get refunded for, so had to pay for 3 more hotel rooms, and uhaul doesnt want to reimburse us for this.

Curtis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
5

The Assistant Manager Austin, was very helpful and got us a truck set up when our trailer was not available. Very professional and helpful.

Barbara B. 
Évaluation :
5

Fast and efficient check in.

EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol P. 
Évaluation :
5

I haul team in Yuba city very hard working so nice crow

Gurjant S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene P. 
Évaluation :
5

All the staff here is genuinely friendly & helpful. There are 3 locations closer to my home but I come to this location because of the great staff & service.

Jea T. 
Évaluation :
4

The bed of the truck, was a little wet, and also dirty. Our than that, it was great.

Blake P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthoney S. 
Évaluation :
4

They were short handed and it did take alittle to long to get my truck. Other than that the service was good.

Francisco J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia G. 
Évaluation :
1

Customer service representatives can be more respectful, helpful, and reasonable with customers.

Porscha B. 
Évaluation :
3

I got charged twice......i will never rent from uhaul again....not the first time this has happened

Dawn D. 
Évaluation :
4

The trailor was rather old but functional

Bradford F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcus M. 
Évaluation :
4

Great service using the app. Only hiccup was needing to go back inside because an error with the uploading of the contract.

Luis G. 
Évaluation :
4

The guy who helped me was awesome from start to finish, even the tech the next day. Merci.

David D. 
Évaluation :
5

I use their service often. Would recommend them to anyone

Douglas C. 
Évaluation :
3

Only one person at register took a long time. Mobile check in was a waste of time. Turning in the truck the lady was extremely rude and not helpful

Christopher T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Had truck and dolly all ready. Great service

Gail H. 
Évaluation :
5

Kayleigh helped me when I picked up a trailer, and when I dropped it off. I was really impressed with how pleasant and knowledgeable she was. When I returned, I didn't even have to tell her my name before she checked the trailer number. I hope she gets promoted up the ranks fast. UHaul really needs more people like her!

Mary W. 
Évaluation :
5

Everything was excellent, staff staff was courteous and helpful thank you

Anthony S. 
Évaluation :
1

Trailer was dirty and I returned it 4 hours after I picked it up and found out 3 days later that I was still being charged for it cause the gentleman who checked it in didn't show it was returned

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

We were taken care of and everything was perfect! Love having such an easy time working with them every time we move!

Anthony K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete H. 
Évaluation :
2

I gave this a low score because when I went to return the truck the same day I was two minutes after 7pm which was closing time. They still had some customers in the store but one of the girls was rude and said sorry we are closed please use the night drop. So no problem but when I could not do it on my phone .I saw the same girl puting away things and I asked for help she straight up ignored me . My friend and I were asking her to help several times . Finally when I got upset with her she said you dont have to be a fucking asshole. I then said I have hey you have seen us having problems and its 8 pm and you could have helped us. She then said Fine Im over this shit. And asked for the info and got it checked back in then said have a nice day asshole. Both my friend and I were shocked. She slamed her car door and drove off. I hope you fire her.

Armando M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alexianna G. 
Évaluation :
4

Gave paper work for wrong truck. Fixed it quickly

Fonda R. 
Évaluation :
3

The fuel gage was malfunctioning and we ended up putting A LOT more fuel in the rental equipment than we left with. I had to go inside and get the attention of a staff person to return the equipment timely. The person was blasé about the issues with the fuel gage. Very frustrating.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noe A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Customer service was great..got in..got out..perfect..

Yolanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli T. 
Évaluation :
5

The only disappointment I do have is that the 10 foot box truck that we rented did not have a built-in ramp

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
4

Loved Lee Ann's help.. simple and sweet. Ty!

Chellsee L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinn C. 
Évaluation :
5

Everything from start to end were awesome...ty

Pha V. 
Évaluation :
5

never used Uhaul before. The front desk and the yard person made it easy. Moved a motorcycle, Uhaul's trailer was a bargain compared to setting up my own trailer, checking wheel bearings, etc. for a 450-mile round trip. The trailer pulled easy and straight, the tie-down was solid with all the optional tie-down points.

John B. 
Évaluation :
4

The passenger side mirror fell off And the smell of disinfectant never went away. Also the floor of the uhaul had way to much cleanser that never dried and made it really slick to walk on. It was like oil. Really dangerous

Brian W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MOSES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan J. 
Évaluation :
2

Clean the interior and remove the weed smell before renting out equipment. Have more personnel to eliminate lines taking over an hour to get a vehicle to rent.

Joshua N. 
Évaluation :
2

Hire more employees. What a joke

Christopher W. 
Évaluation :
5

Love this place. Always my go to U-Haul location. Austin and Angel are the best!

Danielle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent J. 
Évaluation :
5

Just keep up the good work 😊👍

Peter M. 
Évaluation :
3

A better walk around. The latch was broken on the back so I wasn't able to lock it and the van leaked. It wasn't heavy rain but stuff got wet. Not cool.

PATRICK G. 
Évaluation :
2

Why do I have to return the van to the same location that I moved to different city. It's Ridiculous that I can't return to a different location.

Wally L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria D. 
Évaluation :
3

slow, needs more than just 1 person giving keys / registering and more than 1 person bringing trucks

Zinmar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matheaw V. 
Évaluation :
5

Started in the Marysville location and the agent there was very helpful in trying to meet my need for a truck when I needed it. He called me twice and finally had to send me to Yuba City and my need was met. Every thing worked out great. Thanks

Norman K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren L. 
Évaluation :
5

Everything was good for me im satisfied

Randy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy S. 
Évaluation :
5

Drop off was very easy and quick very pleased

WESLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
5

I was very impressed with the new vehicle I drove...A vast improvement from the last one I drove...Very Comfy Thanks

Angela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnathan H. 
Évaluation :
4

I had reserved 2 dollys. When I arrived, I was told that the larger dolly wasn't available, and that they'd remove it from my order, and that I'd get just the smaller dolly. The smaller dolly was not inside the truck, like indicated it would be. The office did remove the dolly charge from my order upon returning the truck. However, having the dolly, or knowing that I needed to secure another dolly ahead of time, would have been appreciated. Not having a dolly required me to do more heavy lifting, of which i am still paying for 2 days later.

Taylor M. 
Évaluation :
5

Fast and easy return

Carl S. 
Évaluation :
4

Great experience. Would use again.

edith s.  |  Expérience générale 
Non reviews have been submitted for this location.

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