Évaluations des clients U-Haul Storage at Columbia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage at Columbia

Cote générale :

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cara H.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin R.
Évaluation :

There is a $30 convenience fee if the truck is returned with under a quarter tank. I received the truck with less than a quarter tank and was therefore forced to put extra gas in it or wait in line for a long time to argue about it. Not a huge deal, but not an ideal policy .

Stephanie B.
Évaluation :

My reservation was altered less than 2 days before pickup, changed from a 26' truck that could be picked up at 7 a.m. nearby to a 20' truck that was located over an hour away and could not be picked up until 10 a.m. I was able to get the reservation adjusted to a 15' truck located 30 mins away that was able to be picked up at 7 a.m. The scheduler I spoke with said the website inappropriately listed the 26' truck size as available and that schedulers only schedule 2 days in advance making it impossible to get a 26' truck. I also attempted to reserve help for the move, but it seems it was never scheduled. I was unable to move all my stuff and was left without help unloading. Aka you fucked me over U-haul and I am now a disgruntled customer. I would've hoped a discount had been offered due to the major inconvenience and poor business model. The only discount I received was to drive the truck an additional 120 miles past my ending location and the scheduler did not add enough miles to the reservation, so I owed money upon drop off.

ERIC STEWART L.
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Workers at this location are always great and very kind and helpful. It's a good team.

Linda H.
Évaluation :

Every step of the way there where were problems. Uboxs not picked up when scheduled, only 1 of 2 boxes sent, charged for second box to be sent even though already charged when it was supposed to be sent 1 month earlier. 2 months to have charges removed. Problems getting access to boxes when scheuled. Columbia location not answering their phone, let it go to national # knowing that things not communicated to them. Columbia staff very freindly but doesn't make up for all the extra waiting around needlessly if things wjere done the right way to start with. Will never use or recommend uhaul again.

Michael G.
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Le client n'a pas laissé de commentaire.

Liberty C.
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The employees were very helpful and nice! Excellent customer service!

Debra W.
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Le client n'a pas laissé de commentaire.

Bryan K.
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Our driver Aimee was a god send with this move ... She went above and beyond to make sure everything went smooth on both ends of the transaction. Couldn't have done it without her ... :)

Daniel L.
Évaluation :

Ashley and Josh were wonderful to work with and saved me from losing my wallet left in the van!

Ken P.
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Le client n'a pas laissé de commentaire.

BRICE M.
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Replaced the windshield wipers on my truck when I asked. Much appreciated as I was driving through rain for a day and a half.

RANDALL SIGMUND C.
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They were ready and they performed

Ron B.
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Le client n'a pas laissé de commentaire.

Kjell R. | Expérience générale |
Évaluation :

I only needed short term storage for my valuables while the forest fires threatened my home. Your kind offer of 30 days complementary Storage worked out perfectly for me. Thank you very much.

Lana V.
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Both of the ladies helping me out when I picked up the uhaul we're extremely nice and very helpful. I wish I would've taken down their names as I felt very attended to as a customer.

LINDA ELAINE T.
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Le client n'a pas laissé de commentaire.

Slater W.
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Le client n'a pas laissé de commentaire.

KENNETH CROSBY H.
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Good experience, friendly folks.

Sierra B.
Évaluation :

I would like a FULL refund for the trailer rental, insurance and any other costs associated with this facility. When we went to pick up trailer..the attendant helped the person infront and then left because his shift was over. My friend was the NEXT and ONLY other waiting. This caused A LOT of distress and anxiety. We did not know how to load car. Was guaranteed someone would physically be there to help. My friend ended up hitting his head on the concrete. Got out of car incorrectly(because of NO ATTENDANT which was to be provided) to show the side rail unlocking mechanism. The trip was stressful. I HAD MADE CRYSTAL CLEAR that we were both 1st time renters/ haulers of any kind. Once again, I would like a refund for the trailer rental and insurance cost and EVERYTHING else that may be associated with this rental. Please email me at boord2774@comcast.net.

Colleen R.
Évaluation :

No improvement needed. I hope you have the woman's name who helped us, she was such a delight. She went out of her way to help us. We came in to find our truck not returned yet, but she did everything possible to get us another one, can't say enough.

LAURIE T.
Évaluation :

Ian provided great customer services as I was a walk-in. He was able to promptly set up a reservation and went out and cleaned a vehicle… I was on the road within about 15 minutes. Thank you.

Tiffany w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXANDER E.
Évaluation :

The truck I was provided had a check engine light come on halfway through my move and the engine was making loud noises, it felt unreliable and unsafe to drive- when the truck was returned and I explained the situation to the representative at the drop off location they said it is documented to have engine issues and they are waiting on the parts to fix it. Completely irresponsible and unprofessional and unethical to rent KNOWN and DOCUMENTED faulty equipment. I am completely dis satisfied with this entire experience, this is shameful and should be addressed.

TIFFANY W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica W.
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Le client n'a pas laissé de commentaire.

GARY JON P.
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Le client n'a pas laissé de commentaire.

Crissy P.
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Le client n'a pas laissé de commentaire.

Hilda S.
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We had a great experience with this service. Loved seeing so many women responsible for driving the trucks and fork lifts for delivery and pick-up!

WILLIAM MARION T.
Évaluation :

They were great. Good team working well together and good service even when I was the 6th or 7th piece of equipment coming back on a busy Sunday morning

Terry H.
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Le client n'a pas laissé de commentaire.

KIETH D.
Évaluation :

My pick up location was moved and I wasn't properly notified, this N Columbia location did a good job getting me all set to move. I found that my rental had been siphoned of all of the fuel, so the clerk inside adjusted my paperwork to reflect the proper amount in the tank as it had previously been a lot more.

Kira H.
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Le client n'a pas laissé de commentaire.

Charles M.
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Le client n'a pas laissé de commentaire.

Kevin O.
Évaluation :

Great customer service, nice clean facilities, and very accommodating to our unpredictable moving schedule, in terms of getting equipment in and out. This will be my go-to U-haul location from now on.

Anastasia W.
Évaluation :

P although the lady was nice enough to extend our you call for two extra days. Due to the fact that they never actually check the maintenance on the vehicles made it extremely annoying to drive. We had a bad TPMS sensor with a bad broken valve stem which this location didn't even check for him just sent the vehicle on its way. On top of that we had to deal with a bad gas cap do to the vibration which is fine crapped out or gas mileage. But the worst part of it all was the fact that I couldn't keep the vehicle straight on the road. You can definitely tell that they just put some air in it and sent this truck on its way.

David H.
Évaluation :

smooth and quick

Douglas T.
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Le client n'a pas laissé de commentaire.

Lauren U.
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Le client n'a pas laissé de commentaire.

Deborah N.
Évaluation :

once I could get through to the actual location, Ashlee in customer service was exceptional! she is the best! give her a raise :-) I would love if you would explain more clearly that the big 6x12 trailer can only hold 520 pounds regardless of your cars tow capacity, as the little 5x8 can hold 900 pounds so depending what you are moving it is a big issue. Also the trailer right blinker light went out which I guess can not be predicted but made driving more strenuous :-/.

BRIAN J L.
Évaluation :

Outside help was great, very helpful and good attitude. Inside counter woman was knowledgeable but curt and not exactly a people person.

Derek F.
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Le client n'a pas laissé de commentaire.

ELISA D.
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There was nothing wrong with the actual locations. But the process of securing a UHaul was a disaster. Waiting on hold for hours and still unable to complete the transaction.

Allison S.
Évaluation :

The van was on empty when I got it so it had to be filled which was inconvenient when time was tight.

MATISSE RENE B.
Évaluation :

They were great!

JAMES H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

PAUL J.
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Le client n'a pas laissé de commentaire.

darrell B.
Évaluation :

I would recommend this location for storage. My truck rental, not so good. I had a reservation but no truck. After an hour of waiting, because the card reader failed several times, I rented a 20ft truck with a bad catalytic converter. Ran horribly, hesitated and was So loud you could not have a conversation or the windows down. The check engine light came on shortly after driving off the lot. And I had a busted tail light to boot.

JOHNSCOTT C.
Évaluation :

Very close and convenient to freeway access.

Andrew T.
Évaluation :

workers were welcoming and helpful and i would not change anything

Elaine S.
Évaluation :

Every step of my move was made more difficult because of U-Haul. The third party site U-Haul uses for movers, loaders, and distribution of the U-Boxes is atrocious due to lack of communication and convoluted service options. I wanted to receive the box, load it, and have it taken back all in the same day. For some reason, this was impossible to achieve. I had little to no communication from the companies U-Haul suggested, and all of the communication I had was due to me reaching out. I had to cancel and rebook each step of my move because of lack of this communication and lack of being able to change what I wanted through the website. At one point, I had no one scheduled to pick up my U-Box and deliver it to me in Oregon, however, U-Haul insisted I did. The website did not show it on my end, but showed it on U-Haul's end. After talking to three different people, and wasting an hour, U-Haul realized it was a glitch in their system and I in fact did not have anyone to pick up the box. Thank goodness I advocate for myself and double check things or else I would have been screwed over.  My U-Haul box arrived without locks and the day before it arrived I was informed I had to get a permit for it to be on the street. I was appalled about how poorly everything was handled and communicated. They took an already stressful situation and made it much worse. I will never use U-Haul again.

Matt S.
Évaluation :

I was there 10 minutes before closing. Doors were already locked. I had to spend almost an hour dropping off the truck online.

MICHAEL ROBERT T.
Évaluation :

Le client n'a pas laissé de commentaire.

Megan E.
Évaluation :

I went twice, the first was great! The second trip was truly terrible.

Patrick M.
Évaluation :

Thanks so much for being so accommodating during my trip. I had a death in the family and your flexibility was greatly appreciated! 🙏🙏🙏 For being such a big company I felt it was dealing with a family business. Many thankd

Tracy J.
Évaluation :

Employee was freindly and patient. I appreciated the great service. Thanks

Steve L.
Évaluation :

Le client n'a pas laissé de commentaire.

batinah d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Darrien P.
Évaluation :

I had requested a 26ft truck but was told the night before the only way I could get one was if I drove 50 miles to pick one up. The only solutions offered were to get 2 15ft trucks with a 20% discount or a 20ft truck. I was assured that a 20ft truck would fit all of my items and with professional packers it did not. I was forced to leave behind a queen size mattress set, patio set and 3 shoe rack.

CRISTI S.
Évaluation :

Will never use uhaul again. The manager and men that work there were not helpful at all. It was impossible to get anyone on the phone to request to access my upods. Not a good experience

ROBERT S.
Évaluation :

Great experience!

MOHANAD G.
Évaluation :

Very neat place and staff was amazing

Jerenai L. | Online Move In |
Évaluation :

we ended up leaving and not using storage facility

lawrence h. | Expérience générale |
Évaluation :

I moved to Portland to take care of my mother and my property was an estacada and my property got burnt down two days after I rented the storage unit so I didn't have nothing to put in it and the day I came into it closed out the storage unit it still tried to charge me I never used the unit once and it was it was open the day that they needed it to be open still trying to charge me I'm headed disaster in my life and two of them and they're still trying to charge me money and I didn't even use the facility

AMANDA GAIL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Conner C.
Évaluation :

This was an absolute nightmare in every step. The box didn't arrive when scheduled for loading. The movers never showed. We had to rush in 24 to load it and get it to the center in order to reach our delivery time. There was no tracking information for when our box would arrive. When the box was late nobody had information on when it should arrive. Leaving my family sleeping on the floor with none of our stuff. After unloading the box, nobody came to pick up the box despite us telling the driver to come the next day. You guys have got to do better.

DEAN G.
Évaluation :

Le client n'a pas laissé de commentaire.

sara R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica R. | Expérience générale |
Évaluation :

The ramp coming out of the storage facility closest to Columbia Blvd. is quite steep and a couple times we even lost control of the furniture cart and had it go down the ramp by itself and some items fell off. Also, the parking/loading area near the storage facility is too tight: the spaces are small and there's not much room to load and often the spots are full of cars from other uhaul customers who are not loading/unloading to the storage units.

SHANNON LYNN D.
Évaluation :

Le client n'a pas laissé de commentaire.

BENJAMIN S.
Évaluation :

We only had 1 set of furniture pads for the two boxes. Also, the communication around costs were very mismatched and confusing on the website vs taking to humans on the phone.

Robert V.
Évaluation :

Le client n'a pas laissé de commentaire.

Isabelle G.
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Le client n'a pas laissé de commentaire.

Brandon S.
Évaluation :

Truck pickup was easy and quick. Staff member did sell me a lock that didn't fit on the truck. Also, online check in didn't work well on my phone, bad reception in the area.

Lloyd H.
Évaluation :

It would have been nice to have the pick up local and not have to go the distance to pick up

Derrik H.
Évaluation :

Le client n'a pas laissé de commentaire.

Dixie G.
Évaluation :

Clearer signage about where to find the equipment rental office. I wandered around inside the self storage for a while before I found it.

ANSLEY H.
Évaluation :

Employees are not polite or helpful; they also don't seem to know what is going on with their business and aren't able to address any issues or complaints. It mostly seems like they're just figureheads used to rent trucks but don't actually have any autonomy to fix issues—ie: ineffective business model.

Thom E.
Évaluation :

I thought the whole process with U-Haul was very smooth. My containers arrived early and staff was helpful with accommodating my needs. Would choose again and recommend to others. Thanks!

Ryan G.
Évaluation :

very good staff were very quick

David K.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY G.
Évaluation :

Le client n'a pas laissé de commentaire.

Dana B.
Évaluation :

Le client n'a pas laissé de commentaire.

Nolan B.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAUN B.
Évaluation :

Maybe on u-haul.com you could have.A way to get a hold of a local service rep to find things easier.Sometimes u-haul.com is it quite correct on locations of things

Charity K.
Évaluation :

Le client n'a pas laissé de commentaire.

Anna L.
Évaluation :

The cab of the truck smelled badly of urine and there was a fair amount of animal hair from a dog all over the inside of the windshield. The odor was strong although the interior looked clean, fortunately it was nice enough to drive with the windows down.

Ethan C.
Évaluation :

Everything was ready and super easy! Their 24/7 pickup worked really well for covid prevention and the staff was on top of their stuff. Definitely recommend this location!

CHRISTOPHER B.
Évaluation :

My first reservation was not kept because of equipment problems. It was very inconvenient for me, and I had to wait two days until I was able to complete my task. Other than that, everything was OK.

Linda J.
Évaluation :

Very friendly customer service!!!

Wesley G.
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAH H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jesse S.
Évaluation :

My truck was reported with gas and when I left your parking lot, the gage went to zero. I turned the truck around right away back to your store. I informed the clerk that my gage changed to zero. They informed me that they have gas tank cyphers and they rob the gas out of tanks. Also, the truck next to mine had gas leaks, they had holes in gas tanks. Not, good! Your store directed me to space age gas station, nearest gas station to your store location. Why not pay me to pump your trucks full of gas? Because you give me a truck on empty? I was late with the truck and I had two movers on the clock at $20 dollars an hour. I was an hour late and two movers that's $40 bucks plus my time to pump gas in your truck. The service was not good at that location and request your manager to call 503.457.7623 Thanks Jesse

Christopher A.
Évaluation :

Le client n'a pas laissé de commentaire.

Robb H. | Premières impressions |
Évaluation :

David & Christa(sp) were a pleasure to work with and very attentive and efficient!

Daniel R.
Évaluation :

Ashlee is Awesome!

MacKenzie G. | Expérience générale |
Évaluation :

It was stressful not being able to complete the move out process on the website. I really appreciate the people that I talked to over the phone that were able to assist me when the website wasn't working.

Robb H.
Évaluation :

Once again the front desk employees were so helpful! (Dave & Christa) My storage unit was very clean! Check in/return went super smoothly! Thank you, Thank you!

Emily S.
Évaluation :

It was not clear where the customer check-in area was from the front parking area. Clearer signage would be helpful.

Charity K.
Évaluation :

The online checkin was frustrating but the in-person service was great

Flavia D.
Évaluation :

I had a wonderful experience using U-boxes to move interstate. So flexible and reliable, I really appreciate it, moving is stressful enough on it's own. Quite inexpensive too, I would surely recommend it!

Garrett J.
Évaluation :

Le client n'a pas laissé de commentaire.

KEITH K W.
Évaluation :

did not share all taxes and costs over the phone.

Sarah Truclinh T.
Évaluation :

Le client n'a pas laissé de commentaire.

Tracy S.
Évaluation :

Nothing the service was great

DOUGLAS LEE M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jan P.
Évaluation :

Good job

Kjell R. | Premières impressions |
Évaluation :

I had to evacuate my home due to the fires. Your offer of a complementary one month rental is very much appreciated.

Rachid J.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony L. | Online Move In |
Évaluation :

Finding my way around the building the first time was extremely confusing. A map of some kind would be useful.

Herman B. | Expérience générale |
Évaluation :

Rates are high,

Susan W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SUSAN D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jodi J. | Premières impressions |
Évaluation :

The girl that helped me check in was the most amazing person. She was so kind and helpful. She really went above and beyond to get us settled and make sure we had everything we needed. I wish I could remember her name because she deserves all the kudos in the world! Please look up the records if possible and give her the credit she deserves!

JOSH M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charity J. | Expérience générale |
Évaluation :

Thank you

kenneth m. | Expérience générale |
Évaluation :

friendly and helpful

ares j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mumui T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICK T. | Expérience générale |
Évaluation :

Using Uhaul storage at Columbia Blvd has been great. The people were great, finding me a unit (calling when one opened), and getting me set up. I like everyone I've interacted with at that location.

ZACHARY B. | Expérience générale |
Évaluation :

I just wish I was pro rated on the 1st when I moved everything out of storage. If I had moved everything out one day before I would have saved $90

Jenna S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

sadie b. | Premières impressions |
Évaluation :

The ladies that worked on Sunday were so friendly and helpful! Renting the truck and storage unit was a breeze.

THERESE G. | Expérience générale |
Évaluation :

I'm very bothered that your employees were not wearing masks. Not even an attempt to have them around their necks. Nothing. No masks. No signs with any policies on wearing masks. Not on the store, and not in the storage facility. I'm rating my overall experience based on this fact.

Ayrian Q. | Expérience générale |
Évaluation :

Would’ve preferred access later than 7pm if not 24 hours.

STEPHANIE W. | Online Move In |
Évaluation :

THE FRUSTRATING: 1) Access code was clear & rcvd quickly, however it was nearly impossible to locate my unit with available signage. No unit maps posted in storage area. Had to visit office for help. They gave me a paper map--so not at all contact free. 2) We moved a completely full 15' truck--furniture, boxes. The access to my unit was up a winding ramp and through 2 regular size doors which were difficult at best to prop open. The location has many dock doors, all locked and unavailable for customer use (I was told by office). Told it was a "liability issue". Moving up that ramp was a bigger liability issue IMO. Took 2 hours to load truck for long distance move and 4 hrs to unload to storage. THE GOOD: 1) Staff was friendly. 2) Unlimited, free use of moving "carts". 3) Building & unit were clean and well-maintained 4) Free filtered water available in office. (No bottled water available for purchase). BOTTOM LINE: It would have been much easier to have access through dock doors. I mean, what's the point of their existence?

Jason S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Linda J. | Premières impressions |
Évaluation :

Friendly customer service! I'm very satisfied with my unit!

Lauren B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Debra B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Karen W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Hunter H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

jordan s. | Expérience générale |
Évaluation :

Putting indications on the floor or the walls to show number indications. Or maps, placed in multiple areas with a "you are here" dot. The people and the price were great. I loved the first month free with a rental. Getting lost isn't fun

shaker m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Carol R. | Expérience générale |
Évaluation :

Staff was excellent and kind every time I interacted with them. David was especially nice and found a unit that worked best for me because I have rheumatoid arthritis.

susan l. | Expérience générale |
Évaluation :

The people are friendly and courteous. My only complaint is that the person I originally spoke with and made agreements with, over the phone, failed to note the arrangements/agreements so that when I arrived to pick up van the person at desk had no idea and though I was 'in the system' the details of time/days and mileage were not. Thankfully the clerk was unruffled when I pointed out the difference between her contract and the agreement/arrangement made previous day over phone with the manager. She called manager and got everything straightened out. However, it was a bit disconcerting that had to take time to reiterate what had previously been planned/agreed to on phone.

Michael L. | Expérience générale |
Évaluation :

General manager was a nice guy he’s a complete a hole

Michelle J. | Premières impressions |
Évaluation :

I enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .

Joel D. | Premières impressions |
Évaluation :

Looking forward to when the construction is complete 👍

Robert S. | Premières impressions |
Évaluation :

The facility is clean, but access to storage units is difficult.

richard g. | Premières impressions |
Évaluation :

My whole day started off rough, Only to find my self standing in front of Amanda Echols, My whole day changed i found Amanda to be very professional,and knowledgeable i am a very satisfied customer.

theresa w. | Expérience générale |
Évaluation :

Everyone was pleasant and professional. THANK YOU! THERESA!

Laquila H. | Premières impressions |
Évaluation :

The staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.

Tracey b. | Premières impressions |
Évaluation :

I've been waiting to move in for a while but love clean heated units, moving out of one storage place (no name) due to my stuff getting wet high prices, very excited. Thanks uhaul....

McKenzie H. | Premières impressions |
Évaluation :

unit is 2 blocks from a steep ramp. Electrical cords you cannot roll a cart over. No mattress cart, high lift blockedmain hallway couldn’t be moved, dusty, dirty, no self access need employee to open

Fie W. | Expérience générale |
Évaluation :

You guys are very friendly and blessed,your manager is very good at what he does.Stay with him !

Michael L. | Premières impressions |
Évaluation :

Everything went perfect I had a good experience

MATTHEW W. | Expérience générale |
Évaluation :

The staff were friendly and efficient

Terry S. | Expérience générale |
Évaluation :

Thanks

dennis w. | Expérience générale |
Évaluation :

Easy to access and the carts for user needs were a god send. thank you so much.

theresa w. | Premières impressions |
Évaluation :

There was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.

Terry S. | Premières impressions |
Évaluation :

Everyone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.

Cynthia P. | Expérience générale |
Évaluation :

They were super helpful, flexible and great!

Guthrie S. | Expérience générale |
Évaluation :

Communication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come

Ada D. | Expérience générale |
Évaluation :

Friendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.

michael g. | Expérience générale |
Évaluation :

Friendly, great communication, fairly quick, easy, recommended!

Maureen F. | Expérience générale |
Évaluation :

I had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.

Chris H. | Expérience générale |
Évaluation :

Great location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating

Rachel R. | Premières impressions |
Évaluation :

Horrible

Jamie M. | Expérience générale |
Évaluation :

The entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.

Daniel G. | Expérience générale |
Évaluation :

Was impressed with Olivia. The girl who delivered the Ubox to our new address

Jennifer H. | Expérience générale |
Évaluation :

Ubox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.

Kristen B. | Expérience générale |
Évaluation :

I rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.

Eloy R. | Expérience générale |
Évaluation :

Pleasant experience.

Brittney V. | Expérience générale |
Évaluation :

I could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!

Miranda N. | Expérience générale |
Évaluation :

Excellent

Michelle S. | Expérience générale |
Évaluation :

I did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.

Justin H. | Expérience générale |
Évaluation :

Poor communication with management.

Hunter C. | Expérience générale |
Évaluation :

Service was quick, prompt, and helpful. Would recommend!

Samantha R. | Expérience générale |
Évaluation :

Na

Joshua M. | Expérience générale |
Évaluation :

Great

Arnita T. | Expérience générale |
Évaluation :

I had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff

Caitlin M. | Expérience générale |
Évaluation :

No call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation

Jenifer H. | Expérience générale |
Évaluation :

Nice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.

Gary B. | Expérience générale |
Évaluation :

Good

Jonathan K. | Expérience générale |
Évaluation :

Everyone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.

Rea x. | Expérience générale |
Évaluation :

Used storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.

denise d. | Expérience générale |
Évaluation :

I was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.

Nichole W. | Expérience générale |
Évaluation :

NA

Josh M. | Expérience générale |
Évaluation :

Staff was very helpful and friendly

Brian S. | Expérience générale |
Évaluation :

Great experience!

lori c. | Expérience générale |
Évaluation :

I did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!

Francine M. | Expérience générale |
Évaluation :

Rented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!

Vanessa W. | Expérience générale |
Évaluation :

We had a good experience with U-haul.

phillip h. | Expérience générale |
Évaluation :

Everything seems to be in order. No complaints here.

Hannah L. | Expérience générale |
Évaluation :

Michael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!

Erin V. | Expérience générale |
Évaluation :

U-Box delivery staff was communicative, friendly, and reliable.

chris f. | Expérience générale |
Évaluation :

Most staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office

ELIZABETH Z. | Expérience générale |
Évaluation :

We did not use the storage facility, just had our U Box delivered.

Bethany C. | Expérience générale |
Évaluation :

Didn’t go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.

pedro f. | Expérience générale |
Évaluation :

I had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!

diane s. | Expérience générale |
Évaluation :

Everything went smoothly with our UHaul Box.

christopher t. | Expérience générale |
Évaluation :

Badly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.

NATALE N. | Expérience générale |
Évaluation :

thank you!

Elizabeth P. | Expérience générale |
Évaluation :

Driver was super friendly and gave me some good restaurant recommendations in the area. Thanks!

Kaerli C. | Expérience générale |
Évaluation :

Aimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!

Marcus A. | Expérience générale |
Évaluation :

Horrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.

richard W. | Expérience générale |
Évaluation :

review

marty m. | Expérience générale |
Évaluation :

These guys are great.

Brent T. | Expérience générale |
Évaluation :

The only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.

nathan n. | Expérience générale |
Évaluation :

The Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery

Timothy P. | Expérience générale |
Évaluation :

Thanks!

Kezia D. | Expérience générale |
Évaluation :

This uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!

Non reviews have been submitted for this location.

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