Customer Reviews for U-Haul Storage at Columbia

1702 évaluations

955 N Columbia Blvd   Portland, OR 97217
(Near I-5 and N Columbia Blvd)

(503) 278-4360

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 278-4360

955 N Columbia Blvd
Portland, OR 97217
(Near I-5 and N Columbia Blvd)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
2

They need to be more accommodating to customers. They would not come out to do over the preinspection even though I had asked. The truck had many little dings that was not sure if I need to record and it was covered in grass. I did not want to be responsible for these things and just wanted them to look at it, with social distance of course.

PETER L. 
Évaluation :
5

I can't recall the name of the guy that helped me, but when I came to get the trailer, I had a wiring issue on my truck. He went out of his way to help me figure out the issue and fix the wiring. Very pleased at the service I got!

BRYAN E. 
Évaluation :
4

S.O.

Cheyenne W. 
Évaluation :
5

Easy return! Again wonderful customer service! Moves can be so stressful- your company made this journey easy! Merci.

ELIZABETH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaVina W.  |  Premières impressions 
Évaluation :
5

The guy that helped me was really nice, and made it super easy with me to get everything done.

TINAMARIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

L PADEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

The two men working on Sunday were very helpful!! Thanks!

Susan M. 
Évaluation :
5

Contactless check in needs some process improvements. Not at all intuitive or smooth. Staff there were helpful in sorting it out but the whole thing took much longer to do than it should have, and should not have required outside help.

Jon U. 
Évaluation :
5

I wasn't sure what to expect for the online check in. You definitely need a fully-charged phone. There are a lot of photos to take! And I somehow lost my connection to the original page, and then couldn't reconnect. It might be helpful to have a note that says to go inside for the keys and THEN FINISH THE CHECKIN PROCESS.

Patrick T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
1

For the second time the truck did not have the equipment I requested. Charges for gas are not made clear, seems really shady.

Jake C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Excellent customer service by the staff of this location made all the difference. I will use this location anytime I need a truck rental.

ELIZABETH A. 
Évaluation :
5

I was greeted by friendly staff, super easy and quick set up! Keep up the good work. I'll definitely recommend to family and friends for they moving needs.

BRENILYN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amber K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey B. 
Évaluation :
5

Helpful from start to finish

SUSAN D.  |  Expérience générale 
Évaluation :
2

So when i checked in The have a guy worls there with too much personal issues Worst customer service i got in my life His name Chris

Doron T. 
Évaluation :
1

Staff at this location were extremely rude and unhelpful. Office was frequently abandoned and the only staff member I could find when walking around was aggressively unhelpful and seemed to resent his job and his life. I have worked with UHaul in multiple cities/states and never dealt with staff like this before. When the time comes to relocate from my new city I will not be using UHaul for the move. Additionally, one of my items was broken, despite being packed correctly; under normal circumstances I would write this off as “stuff happens” but when viewed in concert with the above it just adds to my disappointment.

Timothy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kielly L. 
Évaluation :
5

I am trying to pay balance but online order is closed. I called the 1-800 number and was on hold for 30 min before I hung up - no answer. Waiting on the local contact to call back. PLEASE take my payment!!!!

Michelle C. 
Évaluation :
4

The equipment pickup experience still takes too long, and even though I uploaded my license the night before, I had to do it again at the counter. It's just a lot of annoying waiting. Other car shares are much more streamlined.

RACHEL ANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Customer service was excellent. Gentleman behind counter was patient and excellent at his job. He needs a raise.

Sabrina H.  |  Premières impressions 
Évaluation :
5

Anita is the best, she made my experience and last day in Portland one of my best. Grateful for her kindness and attention to detail.

Bethann C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

instructions needed on door incomplete about whether we should enter or not. Only instructions about wearing masks

BILL C M W. 
Évaluation :
3

The container was delivered to my home so I cannot rate “the location”. Phone interactions were helpful & cordial. Everything went smoothly. I needed a larger container than the one recommended which seemed to be a backward business model whereas most would sell up instead of down. Overall the experience was a positive one.

Margaret L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twilla H. 
Évaluation :
5

Everything went very smooth, couldn't have been better.

RONALD K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BONNIE W. 
Évaluation :
3

I haven't talked to Anita (Columbia location manager) yet, but I remember her from Powell location. She is a top notch employee which makes this review unfortunate .However, her new male employee (heavy set with glasses) was slightly rude, a bit abrasive and his way of expressing "the way it is" was offensive. It was as if my business was in question or not wanted. I was told over the phone (great customer service btw) first month free if I rent a 1-way Uhaul and in tandem with my storage rental. When I showed up in advance see the unit and do paperwork at Columbia I was told I do not get the first month free since I didn't show up with the moving truck (scheduled with a cc for later that day) first. That seems to be a trust issue with bad customers. I have a history of positive business already in the Uhaul system so to not receive the offer I was told, even those apparently it will be the second month IF I show up with a rented truck for drop off. Then, when I picked up my Uhaul as scheduled later and told the Clackamas location manager he said the guy not honoring the deal (at Columbia) without the moving truck in my possession was ridiculous. However, he then told me that the truck I was renting couldn't be a 1-way because Clackamas owns the truck. I was never told by phone reservation or Columbia about any possibility that I would incur more miles to return back to Clackamas because they own that particular moving van. In short, my plans to move got set back 4-6 rearranging my move because of the above situations there were more potential out of pocket to rent both the storage space and Uhaul. Frankly, I would have cancelled if it wasn't for needing to move quickly and my cc already used for reservations with Uhaul. Not a memorable experience at all.

Rod B.  |  Premières impressions 
Évaluation :
5

Very good customer service

KUMARI REESON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURRAY T. 
Évaluation :
5

I want to let you know that AJ needs a raise he went above and beyond to an excellent service. He was always there to answer question and helping. I would highly recommend this place to everyone. I give this place a 10 star. The only thing I would change is when you walk in the storage area it smell like a nursery with all the baby things in front door area. But the service is amazing.

Carolyn P.  |  Expérience générale 
Évaluation :
5

Pretty speedy operation overall, nicely marked/laid out for covid safety.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEN K. 
Évaluation :
1

The first time I saw the facility I asked the guy working about it, and he was very helpful and knowledgeable. Because of his kindness I went back to rent a unit. The woman working the desk when I went back was very dismissive and condescending. It was obvious it was frustrating for her to have to answer any of my questions or to give me any additional information except a "yes" or "no." (The man working with her was from another facility and not familiar with this one, although he was the one helping me). We finished the paperwork, and he told me where I was supposed to go. I asked about the free lock I was supposed to get for registering online, and the woman flippantly said, "It's in the unit," as if "Duh, how did we not know that?" I wasn't familiar with the building or how to get in, but they gave me a card and sent me on my way. I drove over and tried one door. The door opened without the key, so once inside I tried to find my way around. I was lost and confused. I walked back to the main office. The guy told me, no, it was another entrance. The woman said rudely to him, "Give her a map," as if he were stupid. I asked him to please walk out and SHOW me the correct entrance. He kindly did. I then walked back to my car and drove to another entrance. The door opened without the key, but I was still lost. Somehow I found my way to my unit upstairs, but the door wouldn't open. At this point I was ready to cancel the whole thing and just ask for my money back. I was almost in tears. Why couldn't they have just walked me over and shown me around this facility? I went back downstairs, and there was another woman unloading her car. I asked her if she was familiar with how this worked, and she took me back and helped me get in the door to my unit (the door was "locked" with a plastic tie that ideally needed scissors to cut off; the other customer tried using her key to "cut" the tie. After 5 minutes, she was able to get it off. We opened the door, and there was no lock inside. I walked BACK to the main facility, and the man gave me a lock. Then I went back to the unit to unload boxes from my car. The entire experience was upsetting and frustrating. The U-Haul workers both needed to learn customer service skills. The unit is fine, and I am happy with that, but that rudeness affected me for the rest of the day.

Terri B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vito P. 
Évaluation :
4

They did a great job, especially dropping off the pod to a fairly difficult place (45 deg angle to steep slope, at traffic pinch point)! also, really nice to see women in the trades - give them a raise, they were great.

Virginia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

The web site lists 24 hour return; but, the process for returning after hours was daunting. Even though my phone said Location Services were on, the web site consistently refused to complete the return process saying my Location Services were not on. As for personnel, a personal item belonging to my brother was dropped off at his new apartment building. That was service above and beyond expectations.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
3

Hustle out to the drop off area, act friendly and interested and professional

SHAULA ELIZABETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie G. 
Évaluation :
5

I was overcharged for gas but was able to quickly get it handled with customer service who were great, understanding and fast to fix it. Thank you again.

Travis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN E. 
Évaluation :
3

Have more workers working as this location seems to be busy.

Jasmine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBASTIAN SATNAM P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ATUR D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS LEE C. 
Évaluation :
1

I came in to the store after making my reservation. There were about 4-5 associates and wine behind the counter. I started the process to pick up my trailer. The other associates were talking and moving pallets of boxes. While trying to speak with one of the reps another associate with grey hair and undercut was banging on the boxes with a stick saying see how annoying I can be. I had to yell so the rep could hear me and I could jot hear a single thing besides someone 4 feet behind me banging purposely making noise. Stating he is being annoying. Everyone working thought it was funny. Beyond unprofessional uncomfortable situation. Will never comeback

Adam D. 
Évaluation :
5

Repair equipment and clean it better. Since it wasn't clean perhaps it also wasn't sanitized

BRUCE DOUGLAS L. 
Évaluation :
5

The staff was very helpful.

brenton C. 
Évaluation :
1

I was very disappointed because I made my reservation on Friday night online and the rate/mile was 0,79 $ but when I picked up the Cargo Van I was charged 1,09 $. This was very misleading. I wouldn't necessarily blame the location I went to as I scheduled online, but the person helping me didn't provide explanation or correct this issue.

Rick F. 
Évaluation :
5

Great customer service!

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIENNA JACQULYN L. 
Évaluation :
3

Overpriced

JAYLEN KALEB E. 
Évaluation :
5

Our truck had check engine light on the whole way. I took it to a uhaul center to be diagnosed in Medford, Oregon on the first travel day. Mechanic temporarily fixed the check engine light problem. That mechanic told me, "if the light comes on again, just keep driving it until the thing breaks down." This seemed extremely unsafe as i drove across the country in vast areas with no cellular service. The next morning the check engine light came on after about 30 minutes of driving. Then I called roadside assistance when i reached Albuquerque, after the light had been in for 3 days. They dispatched a mechanic. He couldn't fix the check engine light. He then instructed me to shift the transmission differently, but I had been driving it on cruise control and that didn't seem to correspond with the check engine light. This was a very stressful 3 000 mile trip due to equipment failure, mechanic ineptitude, uhauls lack of interest in their equipment, uhauls inability to take care of their with customers wellbeing and safety! Fix your equipment, don't let people drive across the country with malfunctioning equipment. Diagnose and fix your equipment. This has been a horrible experience!

David W. 
Évaluation :
5

What I can't recommend is U-haul itself. U-haul's process of moving where the pick up will be 3 and 4 times farther and farther away from where I made the reservation is just bad customer service. Last time as I was driving the the 3 location they changed it again to a location another 5 or 6 miles away. Unacceptable, but U-haul has a monopoly on enclosed trailers.

Joseph B. 
Évaluation :
5

Great service

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina V. 
Évaluation :
3

Tried to do contactless reservation and it was a pain in the ass. Had to go inside anyway. The inside was pretty crowded and the mask situation was a little unsettling. The person I spoke to was very nice. In non- covid times it would've been better- didn't totally feel safe in there.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silco C.  |  Premières impressions 
Évaluation :
5

Rien

tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Z. 
Évaluation :
5

Favorite UHaul site ever. Customer service is beyond what I've experienced at other UHaul locations: fast and friendly with super clean and modern equipment. Will be back!

joseph A. 
Évaluation :
5

Okay so I used uhaul from California to Portland. My drop off location was given to me via text message and didn't work very well and was frustrating. It was the Valvonie in Portland and I couldn't for the life of me find the drop box. The 800 # attendant was a kind of a jerk but gave me a different location (final drop off) and it was amazing! Great service felt so safe and truly made up for the other bad incident. 100 % would recommend this whole process thank you so much!!!!

EMILY L. 
Évaluation :
5

Nothing just be there when any one needs equipment

HECTOR HOLGAR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
3

I had a problem with the cleaning fee was 25 I brought the truck back clean but was charged 25.00. This not acceptable and that fee was not stated. It should be stated at the time of the rental

Phillip C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA JEAN H. 
Évaluation :
3

Next time they could accurately notate the starting gas and mileage, they could clean out the van and not leave trash and debris in it, and they could not erroneously charge me for gas even though I brought it back more full than I got it. They could even make me wait on hold less than 20 minutes to remediate the gas charges if they really wanted to go the extra mile.

Todd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
1

UHaul you need to audit this location...make a requirement all must mask up and perform professional not like you just hauled yourself out of bed and leave store lights off 30 minutes after shop opens

Leisle R. 
Évaluation :
4

Offer relocation at drop off.

Brandon D. 
Évaluation :
4

I was late so I had to wait on a truck to be sanitized assuming they rented mine that was ready earlier. The gals who helped me were absolutely wonderful! I believe Ashlee was the person who checked me in (I know her name starts with an A) and Ryan sanitized the truck. They were both so kind and friendly and clearly in great moods. Made my hectic morning so much nicer!

Katy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijay D. 
Évaluation :
5

There's nothing I'd change they we're all great help.

Sharika J. 
Évaluation :
3

I did all the information via mobile before picking up to save time and when I got there I had to do it all over again.

Cathy B. 
Évaluation :
2

People there are VERY rude and disrespectful!!!

Bruce S. 
Évaluation :
2

Signage is poor, customer service not good. Told me it would be 50 dollars to throw away a box in the dumpster. Worst uhaul I've been to.

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Front counter gentleman that rang me out and hooked up the trailer was awesome! Friendly, personable and generally just seemed happy to be there!! Then the gentleman that unhooked me and closed out the rental was equally helpful and honestly just seemed happy to be working at haul. Great job done by all!

Eric S. 
Évaluation :
5

Ashlee Chandler did an AMAZING job. She was super friendly and fast. THANK YOU Ashlee

per N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
3

Our rental went smoothly except that mobile check in really slowed us down. The app didn't recognize the back of the drivers license photo because of the faded address change sticker (OR license), and i had to re-enter a lot of info that I already had entered when making the reservation. The app is pretty glitchy and the chat function was annoying and not helpful :(

Anna B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelsey L. 
Évaluation :
5

The customer service was excellent, I was really impressed

Courtney S. 
Évaluation :
5

Ashlee is THE BEST!! Give that woman a raise!!

KARA JANE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli N. 
Évaluation :
5

If our U Box arrives early at the final destination by a day or more, can you call us and ask if we want it delivered earlier than scheduled? I called and asked and was able to have it delivered, but I think it might have sat there a week if I hadn't called

Brion H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor W. 
Évaluation :
4

All of the staff I encountered were extremely helpful and courteous. the phone, regional dispatchers on the other hand....

David E S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph C.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOAN I. 
Évaluation :
5

Josh was extremely helpful in renting a new storage space to me and his co-worker, who's name idk, helped me rent a truck, which saved my day! Merci.

Jameson H.  |  Premières impressions 
Évaluation :
5

I only needed short term storage for my valuables while the forest fires threatened my home. Your kind offer of 30 days complementary Storage worked out perfectly for me. Thank you very much.

Kjell R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

batinah d.  |  Expérience générale 
Évaluation :
2

we ended up leaving and not using storage facility

Jerenai L.  |  Online Move In 
Évaluation :
1

I moved to Portland to take care of my mother and my property was an estacada and my property got burnt down two days after I rented the storage unit so I didn't have nothing to put in it and the day I came into it closed out the storage unit it still tried to charge me I never used the unit once and it was it was open the day that they needed it to be open still trying to charge me I'm headed disaster in my life and two of them and they're still trying to charge me money and I didn't even use the facility

lawrence h.  |  Expérience générale 
Évaluation :
3

The ramp coming out of the storage facility closest to Columbia Blvd. is quite steep and a couple times we even lost control of the furniture cart and had it go down the ramp by itself and some items fell off. Also, the parking/loading area near the storage facility is too tight: the spaces are small and there's not much room to load and often the spots are full of cars from other uhaul customers who are not loading/unloading to the storage units.

Jessica R.  |  Expérience générale 
Évaluation :
5

David & Christa(sp) were a pleasure to work with and very attentive and efficient!

Robb H.  |  Premières impressions 
Évaluation :
4

It was stressful not being able to complete the move out process on the website. I really appreciate the people that I talked to over the phone that were able to assist me when the website wasn't working.

MacKenzie G.  |  Expérience générale 
Évaluation :
5

I had to evacuate my home due to the fires. Your offer of a complementary one month rental is very much appreciated.

Kjell R.  |  Premières impressions 
Évaluation :
4

Finding my way around the building the first time was extremely confusing. A map of some kind would be useful.

Anthony L.  |  Online Move In 
Évaluation :
4

Rates are high,

Herman B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN D.  |  Premières impressions 
Évaluation :
5

The girl that helped me check in was the most amazing person. She was so kind and helpful. She really went above and beyond to get us settled and make sure we had everything we needed. I wish I could remember her name because she deserves all the kudos in the world! Please look up the records if possible and give her the credit she deserves!

Jodi J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B.  |  Expérience générale 
Évaluation :
5

Merci

Charity J.  |  Expérience générale 
Évaluation :
5

friendly and helpful

kenneth m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ares j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mumui T.  |  Premières impressions 
Évaluation :
5

Using Uhaul storage at Columbia Blvd has been great. The people were great, finding me a unit (calling when one opened), and getting me set up. I like everyone I've interacted with at that location.

PATRICK T.  |  Expérience générale 
Évaluation :
4

I just wish I was pro rated on the 1st when I moved everything out of storage. If I had moved everything out one day before I would have saved 90 $

ZACHARY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna S.  |  Expérience générale 
Évaluation :
5

The ladies that worked on Sunday were so friendly and helpful! Renting the truck and storage unit was a breeze.

sadie b.  |  Premières impressions 
Évaluation :
3

I'm very bothered that your employees were not wearing masks. Not even an attempt to have them around their necks. Nothing. No masks. No signs with any policies on wearing masks. Not on the store, and not in the storage facility. I'm rating my overall experience based on this fact.

THERESE G.  |  Expérience générale 
Évaluation :
4

Would’ve preferred access later than 7pm if not 24 hours.

Ayrian Q.  |  Expérience générale 
Évaluation :
2

THE FRUSTRATING: 1) Access code was clear & rcvd quickly, however it was nearly impossible to locate my unit with available signage. No unit maps posted in storage area. Had to visit office for help. They gave me a paper map--so not at all contact free. 2) We moved a completely full 15' truck--furniture, boxes. The access to my unit was up a winding ramp and through 2 regular size doors which were difficult at best to prop open. The location has many dock doors, all locked and unavailable for customer use (I was told by office). Told it was a "liability issue". Moving up that ramp was a bigger liability issue IMO. Took 2 hours to load truck for long distance move and 4 hrs to unload to storage. THE GOOD: 1) Staff was friendly. 2) Unlimited, free use of moving "carts". 3) Building & unit were clean and well-maintained 4) Free filtered water available in office. (No bottled water available for purchase). BOTTOM LINE: It would have been much easier to have access through dock doors. I mean, what's the point of their existence?

STEPHANIE W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S.  |  Expérience générale 
Évaluation :
5

Friendly customer service! I'm very satisfied with my unit!

Linda J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter H.  |  Expérience générale 
Évaluation :
2

Putting indications on the floor or the walls to show number indications. Or maps, placed in multiple areas with a "you are here" dot. The people and the price were great. I loved the first month free with a rental. Getting lost isn't fun

jordan s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaker m.  |  Premières impressions 
Évaluation :
3

Staff was excellent and kind every time I interacted with them. David was especially nice and found a unit that worked best for me because I have rheumatoid arthritis.

Carol R.  |  Expérience générale 
Évaluation :
4

The people are friendly and courteous. My only complaint is that the person I originally spoke with and made agreements with, over the phone, failed to note the arrangements/agreements so that when I arrived to pick up van the person at desk had no idea and though I was 'in the system' the details of time/days and mileage were not. Thankfully the clerk was unruffled when I pointed out the difference between her contract and the agreement/arrangement made previous day over phone with the manager. She called manager and got everything straightened out. However, it was a bit disconcerting that had to take time to reiterate what had previously been planned/agreed to on phone.

susan l.  |  Expérience générale 
Évaluation :
3

General manager was a nice guy he’s a complete a hole

Michael L.  |  Expérience générale 
Évaluation :
5

I enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .

Michelle J.  |  Premières impressions 
Évaluation :
4

Looking forward to when the construction is complete 👍

Joel D.  |  Premières impressions 
Évaluation :
4

The facility is clean, but access to storage units is difficult.

Robert S.  |  Premières impressions 
Évaluation :
5

My whole day started off rough, Only to find my self standing in front of Amanda Echols, My whole day changed i found Amanda to be very professional,and knowledgeable i am a very satisfied customer.

richard g.  |  Premières impressions 
Évaluation :
4

Everyone was pleasant and professional. THANK YOU! THERESA!

theresa w.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.

Laquila H.  |  Premières impressions 
Évaluation :
5

I've been waiting to move in for a while but love clean heated units, moving out of one storage place (no name) due to my stuff getting wet high prices, very excited. Thanks uhaul....

Tracey b.  |  Premières impressions 
Évaluation :
1

unit is 2 blocks from a steep ramp. Electrical cords you cannot roll a cart over. No mattress cart, high lift blockedmain hallway couldn't be moved, dusty, dirty, no self access need employee to open

McKenzie H.  |  Premières impressions 
Évaluation :
5

You guys are very friendly and blessed,your manager is very good at what he does.Stay with him !

Fie W.  |  Expérience générale 
Évaluation :
5

Everything went perfect I had a good experience

Michael L.  |  Premières impressions 
Évaluation :
5

The staff were friendly and efficient

MATTHEW W.  |  Expérience générale 
Évaluation :
4

Thanks

Terry S.  |  Expérience générale 
Évaluation :
5

Easy to access and the carts for user needs were a god send. thank you so much.

dennis w.  |  Expérience générale 
Évaluation :
5

There was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.

theresa w.  |  Premières impressions 
Évaluation :
4

Everyone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.

Terry S.  |  Premières impressions 
Évaluation :
5

They were super helpful, flexible and great!

Cynthia P.  |  Expérience générale 
Évaluation :
3

Communication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come

Guthrie S.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.

Ada D.  |  Expérience générale 
Évaluation :
5

Friendly, great communication, fairly quick, easy, recommended!

michael g.  |  Expérience générale 
Évaluation :
5

I had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.

Maureen F.  |  Expérience générale 
Évaluation :
5

Great location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating

Chris H.  |  Expérience générale 
Évaluation :
1

Horrible

Rachel R.  |  Premières impressions 
Évaluation :
1

The entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.

Jamie M.  |  Expérience générale 
Évaluation :
4

Was impressed with Olivia. The girl who delivered the Ubox to our new address

Daniel G.  |  Expérience générale 
Évaluation :
5

Ubox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.

Jennifer H.  |  Expérience générale 
Évaluation :
1

I rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.

Kristen B.  |  Expérience générale 
Évaluation :
5

Pleasant experience.

Eloy R.  |  Expérience générale 
Évaluation :
5

I could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!

Brittney V.  |  Expérience générale 
Évaluation :
5

Excellent

Miranda N.  |  Expérience générale 
Évaluation :
4

I did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.

Michelle S.  |  Expérience générale 
Évaluation :
1

Poor communication with management.

Justin H.  |  Expérience générale 
Évaluation :
5

Service was quick, prompt, and helpful. Je les recommanderais sans hésiter!

Hunter C.  |  Expérience générale 
Évaluation :
5

Na

Samantha R.  |  Expérience générale 
Évaluation :
5

Excellent

Joshua M.  |  Expérience générale 
Évaluation :
5

I had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff

Arnita T.  |  Expérience générale 
Évaluation :
2

No call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation

Caitlin M.  |  Expérience générale 
Évaluation :
3

Nice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.

Jenifer H.  |  Expérience générale 
Évaluation :
5

Bien

Gary B.  |  Expérience générale 
Évaluation :
5

Everyone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.

Jonathan K.  |  Expérience générale 
Évaluation :
4

Used storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.

Rea x.  |  Expérience générale 
Évaluation :
5

I was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.

denise d.  |  Expérience générale 
Évaluation :
5

N.D.

Nichole W.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly

Josh M.  |  Expérience générale 
Évaluation :
5

Great experience!

Brian S.  |  Expérience générale 
Évaluation :
5

I did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!

lori c.  |  Expérience générale 
Évaluation :
5

Rented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!

Francine M.  |  Expérience générale 
Évaluation :
4

We had a good experience with U-haul.

Vanessa W.  |  Expérience générale 
Évaluation :
4

Everything seems to be in order. No complaints here.

phillip h.  |  Expérience générale 
Évaluation :
5

Michael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!

Hannah L.  |  Expérience générale 
Évaluation :
5

U-Box delivery staff was communicative, friendly, and reliable.

Erin V.  |  Expérience générale 
Évaluation :
2

Most staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office

chris f.  |  Expérience générale 
Évaluation :
5

We did not use the storage facility, just had our U Box delivered.

ELIZABETH Z.  |  Expérience générale 
Évaluation :
5

Didn't go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.

Bethany C.  |  Expérience générale 
Évaluation :
4

I had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!

pedro f.  |  Expérience générale 
Évaluation :
5

Everything went smoothly with our UHaul Box.

diane s.  |  Expérience générale 
Évaluation :
3

Badly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.

christopher t.  |  Expérience générale 
Évaluation :
5

thank you!

NATALE N.  |  Expérience générale 
Évaluation :
5

Driver was super friendly and gave me some good restaurant recommendations in the area. Merci!

Elizabeth P.  |  Expérience générale 
Évaluation :
5

Aimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!

Kaerli C.  |  Expérience générale 
Évaluation :
2

Horrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.

Marcus A.  |  Expérience générale 
Évaluation :
4

évaluation

richard W.  |  Expérience générale 
Évaluation :
5

These guys are great.

marty m.  |  Expérience générale 
Évaluation :
4

The only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.

Brent T.  |  Expérience générale 
Évaluation :
2

The Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery

nathan n.  |  Expérience générale 
Évaluation :
5

Merci!

Timothy P.  |  Expérience générale 
Évaluation :
5

This uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!

Kezia D.  |  Expérience générale 
Non reviews have been submitted for this location.

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