Customer Reviews for U-Haul Storage at Columbia

2 521 évaluations

955 N Columbia Blvd   Portland, OR 97217
(Near I-5 and N Columbia Blvd)

(503) 278-4360

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(503) 278-4360

955 N Columbia Blvd
Portland, OR 97217
(Near I-5 and N Columbia Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Easy to park and unload with the free carts

Manon N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naveen R. 
Évaluation :
4

Awesome experience all around. Had some slight issues with finding our entry code, but the staff helped us quickly and efficiently.

River V. 
Évaluation :
4

Picking up the U-Haul moving van went very smoothly. The person who helped us was very thorough and knowledgeable. They were also very kind throughout the whole process. The drop-off location storage unit took some back-and-forth communication to figure out how to receive our entry code, but once that was sorted out, it was very convenient and easy to navigate.

River V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victor R. 
Évaluation :
5

Great service

JUAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexa C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rob J. 
Évaluation :
2

I arranged for a specific unit 1 week in advance. On the day of they rented it to someone else. I was forced to take what I could get. You suck.

Maerin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan S. 
Évaluation :
1

Terrible customer service.

Maerin W. 
Évaluation :
3

Not so much understaffed but just poorly run. On a Saturday morning, 3 reps were outside misting/wahing a truck when there were plenty of clean ready ones in the back. Self check-in was laboriously inefficient. Had to search through the entire back lot to find my reserved truck then had to walk all the way back to the front office to get the keys and then hike all the way back to the truck again.

Richard B. 
Évaluation :
1

Honestly from start to finish, utilizing U-Haul for my move and storage purposes was incredibly inconvenient. Anytime I need assistance with something I was met with "we can't do that". This is a company issue- not a location issue. I will never use U-Haul again after this.

Athyna M.  |  Expérience générale 
Évaluation :
5

Great facility. Whole building was bright and clean including the bathroom.

Ashleigh L.  |  Expérience générale 
Évaluation :
5

Good people on both ends of the experience. Picked up in Portland and dropped it in Gearhart. Everyone was very accommodating.

GARY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
3

The line/wait time was extremely long. Maybe understaffed? The woman that checked me in and hooked up my trailer was fantastic. Many of the customers were outwardly annoyed about the wait time, lack of readiness of the equipment.

Nathan W. 
Évaluation :
5

Amy was there by herself in the morning due to someone calling in sick. There was a line of people there first thing and she did her very best to accommodate and remain calm. I was quite impressed with her. Lucky for you.

Catherine D. 
Évaluation :
5

Super laid back place, felt like home. My stuff was secure and stayed clean. I had leather in this unit and it did not mold which is a huge step up from the storage unit I had before at a different facility

AMELIA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
5

Great Facility

austin d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathryn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayla A. 
Évaluation :
3

I was not provided clear instructions for pick up. I spent several minutes in the rain trying to located my van after being told it was in a location that was ultimately incorrect. The return process was okay but took a very long time.

ROBERT F. 
Évaluation :
5

Everyone I spoke to was courteous and helpful. They went above and beyond. I would definitely recommend. Very clean facility.

Jose H.  |  Expérience générale 
Évaluation :
4

The people were cordial and helpful.

Rachel T. 
Évaluation :
1

UHaul didn't have the staff on hand to load our U-boxes onto the mover's trailer on the scheduled date of delivery. Note that we booked Moving Help through Uhaul, which you would think would make things seamless. They tried to blame it on the moving company for arriving in the afternoon (which is what we scheduled) instead of the morning, as is apparently typical - but it sounds like Uhaul also didn't read their messages and see when the movers were coming. Overall, an incredibly frustrating experience - I hope to never have to book with Uhaul again.

Emily S. 
Évaluation :
3

Hire more staff. They were completely overwhelmed with a long line. I reserved for 0900 the night prior, showed up 15 min early. Finally got truck , inspected and drove off lot by 0930. The staff was great. Line was too long and slow for a reservation. Asking for a friends # to be called and vouch for me at 56yrs old was odd and embarrassing … really bizarre and unexpected. But everyone was nice and helpful..

Ken C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregory C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

They were out of stock for adaptors and we had to go to another location to get it and come back which was mildly annoying but thankfully it was close by and the person at that location was very helpful.

Ashleigh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAINE R. 
Évaluation :
5

Great customer service!

Cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA ANN B.  |  Premières impressions 
Évaluation :
3

While I was checking in for my storage unit your employee almost got run over by a group of thieves that stole a car dolly from the lot this facility would be better suited with an entry code gate for car is going in and out it is in a high crime area of Portland

SEAN C.  |  Premières impressions 
Évaluation :
5

I actually keep telling people what a positive experience we had! I honestly didn't have high hopes with a large company, but Uhaul was awesome every step of the way â€" from the first person I talked to at a Rental/packing store about my options, to the people dropping off/picking up our boxes, to the scheduling folks who called multiple times to confirm drop off/pick up info. I'm super impressed! Thanks for helping making our move much less stressful…we absolutely will be recommending Uhaul!

Jessica C. 
Évaluation :
5

All of the staff was very helpful and friendly.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salem K. 
Évaluation :
3

Once again communication was not excellent and customer service wasn't great.

Madison B. 
Évaluation :
3

Poor customer service

Carrie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff K. 
Évaluation :
4

I reported this when I turned the truck in, but the front end was badly in need of alignment. Also, the steering was loose.

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally M. 
Évaluation :
4

There were some hiccups involving new staff misplacing keys, mis-parking vans. But it was all handled excellently by senior staff. Mistakes happen and the real test of good service is how that is handled. They did a great job.

Rory P. 
Évaluation :
5

Let the customer know that they can check the truck in via the phone to avoid the Multnomah County tax. It's like throwing away $100 down the toilet.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse H. 
Évaluation :
5

Great general manager always friendly and great service

RONALD R. 
Évaluation :
5

Very busy location.

Marc R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hoeman L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A. 
Évaluation :
3

There was a power outage on The day I was supposed to pick up the truck. First your call center socks. I had to make several calls to find out why I am not able to check in online. No one was knowledgeable enough to help me with that. The guy at the location was rude and unprofessional. He didn't want to help anyone at the door asking him what we should do since there is an outage. Then a lady came at the door who looked like a manager. She was awesome and super helpful. You gotta improve your call center otherwise you will get the same feedback

Roohollah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex M. 
Évaluation :
5

Staff went above and beyond even though they were short staffed that morning. Our little 5 yr old was nervous about moving and the uhaul piggy bank made his day. Easy to access, fantastic job!!!

Casey L. 
Évaluation :
1

First, my pickup spot was moved clear across town which cost me extra time and gas money. Second, the online checkout process was not working which was frustrating. My frustration was further increased by having to provide 2 references before I could finish getting the van. Finally, the truck was sent out with a 1/2 tank of gas, which is annoying because I had to figure out how to return that van at the same 1/2 tank level.

Daniel S. 
Évaluation :
3

I know it is not the fault of staff, but we got the truck and it had a drilled gas tank. We had to pay a lot more due to this and I do not believe this is fair at all.

Amanda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nabeel N. 
Évaluation :
5

Wait time and communication

W Joseph Richmon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vlasta M. 
Évaluation :
1

I did send a complaint about the service a week ago and I haven't even got a response. This is what I wrote: Yesterday I needed a CargoVan to pick up a mattress so I went to rent one with Uhaul. At 7pm I had the van. Picked up my things and went back to the UHaul store at 8:46 , did the revision and dropped the keys on the mailbox. Apparently I see now that I've been charged for another 4 hours period of using and also for another 10$ of insurance when the truck was in your possession the whole time! I have pictures of the truck in the dropping spot at 8:46 if you need them. I honestly don't understand what's going on. Nobody told me nothing about extending the rent and I don't know what's going on. I've been renting Uhauls for a while and this is the first time this happens to me. I'm not paying for this extra charges when I didn't even have the truck. THEY STILL CHARGED ME FOR IT. And I'm not even talking about how racist the guy at the shop was.

SANTIAGO N. 
Évaluation :
2

N/C

Cliff U. 
Évaluation :
3

They dod not have enough help, I waited on line for over 40 minutes to pick up my trailer. This was not acceptable.

Janet B. 
Évaluation :
4

Staff were very understanding about mid-rental change of plans.

Cary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clark E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl K. 
Évaluation :
4

The people were great. The check-in process was confusing. I had self-check in but I still had to go to a gate agent for the keys. Why bother having self checkin if you have to spend time waiting in line to check in with a person?

Christopher W. 
Évaluation :
3

I used the mobile app to pick up my truck before your 9:00am opening. I was scheduled at 8:30am. After walking around the building and yard, I found my truck parked in between two other trucks. I had to walk the grounds to find someone to talk to and then was told that we open at 9:00am. I found someone else, Justin, that said he would go in and try to find a key to move the truck in front of me. 20 minutes later, Justin did move the truck and I was able to leave. Upon my return, I was told I needed to fold up( they were in a pile together) the moving blankets I rented, or be charged a $25 cleaning fee. I find that ridiculous and poor customer service.

Dirk D. 
Évaluation :
5

Very helpful and kind. Really great guy!

Holly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime L. 
Évaluation :
3

It was a bit awkward picking up the truck. First, the Q code was not very obvious near the door. Then we had to drive down and around to find the truck, then drive back to the front of the lot to get the key, then drive back to the truck. Seems like this could be streamlined.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

My service was impeccable! Everyone was awesome! I got help swiftly and efficiently.

nikia A. 
Évaluation :
5

Staff extremely helpful when my equipment was not suitable for the trailer, they helped me purchase and install what was needed.

Richard S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Semien H. 
Évaluation :
1

They do not advise their customers of a 14,5 percent county imposed transportation tax. Regional manager Kyle campion is liar and a cheat... along with the manager AMY. U haul owes me $530 as this was the additional tax I paid. THERE ARE NO OTHER COUNTIES IN OREGON THAT CHARGE A TAX AND THERE IS NO SALES TAX IN OREGON. IF I WAS NOTIFIED AHEAD OF TIME, I WOULD HAVE RESERVED THE EQUIPMENT IN WASHINGTON COUNTY, OREGON WHERE MY STORAGE UNIT WAS. UHAUL CORPORATE SHOULD CONTACT ME REGARDING THIS EGREGIOUS UNDISCLOSED CHARGE AND TAX. TOTALLY TOOK ADVANTAGE OF ME I WILL NEVER USE UHAUL AGAIN AND WILL ADVISE MANY OTHERS TO AVOID UHAUL AS WELL... THAT WILL HIT UHAUL FOR MORE THAN $530 BUT IM POSITIVE UHAUL IS LAUGHING AT ME NOW AND COULD CARE LESS BECAUSE THEY ARE TOO BIG TO FAIL AND FULL OF CORPORATE GREED.

DOUGLAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn C. 
Évaluation :
4

Customer service was excellent

Thomas C. 
Évaluation :
5

The manager and staff handled lines and high pressure well.

Sidney H. 
Évaluation :
5

Same as above.

Mark H. 
Évaluation :
4

The Wi-Fi at the pickup location does not work. Either install Wi-Fi that works or change the system so that a customer can check in without being right next to the building. We lost about two and a half hours trying to follow U-Haul protocol of checking in on our phone while at the U-Haul location. The signal doesn't work in the building so we were standing (outside) next to the building trying to get through the check-in process before getting thrown off the system…time after time after time. This made checking in very frustrating to say the least.If it were not for the wonderful gal behind the counter going above and beyond, we would have given up and left.

Carl E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blake B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance J. 
Évaluation :
1

Not happy with the service we received from management. More customer service training!

Luisa T. 
Évaluation :
4

Normal wear and cleanliness for Portland oregon

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff K. 
Évaluation :
2

1) Nearly a 20 min wait to pick up reserved truck 2) While waiting in line, two staff asked me if the rig parked outside was mine; but never said "I'll be with you soon" or otherwise acknowledged me as a customer like the white people in line 3) Insulting policy of asking me and another person of color to provide a reference to be called on the spot to vouch for me --the white customer was not asked to do this, I've never been asked this when renting from U-Haul or anyone else!!! 4) In my previous attempt to use this location, I arrived to find they were "over booked" and I had to go to another location--they could have at least called and told me before I arrived 5) I cleaned the truck but since it was raining there were some wet sweep streaks on the floor; although they were going to mop it anyway, they charged an extra cleaning fee just cuz they could

Oscar J. 
Évaluation :
5

I will definitely be coming back to this location. The staff made it so easy for me to pick up and return. So friendly too.

Sylvia I. 
Évaluation :
5

I've been repeatedly positively impressed by the courteousness and customer service at this location.

Reuben G. 
Évaluation :
2

**Please follow up with call. I do not believe I received service as I paid for and am entitled to a refund on my rental"" (Corey - 503-519-5605). I registered to pick up my truck at 7:30 am. I DID NOT receive notice that this was not possible until I was required to register on your app and on the way to the facility. When there (at approximately 7:45, I was told by Trever they had a busy Saturday and the rental was not set up. As a busy father with a young family with SEVERAL timely commitments on Sunday (including paid for, scheduled movers) I WAS NOT ABLE TO PICK UP LATER AS ADVISED I WOULD NEED TO. After being on hold for an hour for a call back, the disinterested call agent replied "So you want me to cancel your reservation?" NO!!! Today is moving day ... I need to move but my reservation needs to be held at the committed time of 7:30 am! I was cut off as I had my daughter screaming in my ear on the call, asking for a call back when I was free (I did not receive a call back). When I was able to return again to the facility (10 am) I was told by Trever (who is personally amazing, btw, good worker) - that they were out of trucks. Come on, U-haul, you can do better. Trever was able to locate two appropriately sized trucks ready for wash and inspection, HOWEVER, the first one was found to be damaged and had to be pulled from service. Fortunately, the last truck was able to be leased to me, 3,5 hours AFTER my committed pick up time. My concern is two-fold: U-Haul was unable to meet their commitment for time of pick up. U-Haul was unable to NOTIFY me ahead of time they were unable to meet their commitments. This created for me wasted time, wasted expense, and a terrible kick off to an already stressful day moving while managing a young family. I will not be using U-Haul again if you can not follow through on their commitments. I will advise anyone in need of renting a truck away from U-Haul. I demand a refund/discount on this rental. This was an avoidable error on U-Haul's part and made for a very poor customer experience.

Corey K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianne P. 
Évaluation :
5

Alicia, Bailey and guy with last name, Campbell, were great at locating me a truck during a very hectic. weekend. They were all friendly, professional and good under pressure. Merci!

Lisa J. 
Évaluation :
5

Excellent customer service

Brian E. 
Évaluation :
5

The people who helped me in the AM and the PM were very helpful and knowledgeable. thank you

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
4

They had the wrong date for the Uhaul rental truck pickup. We had a moment of panic. They worked it out & we were able to drive the one way rental truck to California as planned.

Linda H. 
Évaluation :
3

Very uncaring staff. Much more interested in chatting with each other and manager. Manager was quite brusk.and condescending while we were struggling with the check in app

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim L. 
Évaluation :
5

Outstanding service.

Gerald S. 
Évaluation :
5

There weren't any issues w/personnel, but the rental process had several significant hiccups along the way including the free storage I booked initially not being available when I went online to check my reservation. I was initially charged for another day because apparently the storage and drop off location for the truck were different but the GM of this store reversed that charge. Overall felt like the people working here made it a good experience but Uhaul could do much better in terms of the emailing they sending detailing drop off and storage being more seperate and clear.

Jerry F. 
Évaluation :
3

Customer service could have been improved. She wasn't rude, but I felt like she was irritated and having a bad day the both experiences I had. It happens! The guys outside were very nice.

Joe T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pearlie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B.  |  Premières impressions 
Évaluation :
5

Aimee was very knowledgeable about the facility and its inner workings. She was able to quickly help me find what I needed while providing all options along the way. The security here is like none I have seen, I was impressed especially when comparing to other local storage companies. Great job!

joseph m.  |  Premières impressions 
Évaluation :
5

I was impressed with the overall friendliness of everyone who worked at the facility and the grounds and storage unit where very well maintained, and clean. I felt very safe at the facility as well as my belongings. I can only rate up to 5 stars but U-Haul on Columbia is a TEN in my books!!

MELISSA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chadwick W.  |  Premières impressions 
Évaluation :
5

This is the most professional and well run location I have ever been to over my many years of moving, and I always utilize U-Haul so that's saying a lot. Aimee is top notch and working with Trever was a great experience, as well.

James B.  |  Premières impressions 
Évaluation :
5

The cleanest public restroom ever

gracie w.  |  Premières impressions 
Évaluation :
5

Made my move easy Thanks!

David Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya Lavette A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura O.  |  Premières impressions 
Évaluation :
1

Will in your unit I was robbed of property's that went well over the cost of the insurance I put on unit for five thousand when I moved I ivoced my concern about the open celling you can climb from one unit to the next I was told that motion deters were up their no to worry only to find out that that were just now to weeks or so being in stalled after the fact my unit had been robbed

reubin b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arenetter f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex P.  |  Expérience générale 
Évaluation :
2

Everything was great until I didn't get a proration of HALF OF A MONTH OF STORAGE. Only company I know that does that and I have spent a lot of money between two storage units and renting multiple trucks a year. Will not be using U-Haul again.

Dustin L.  |  Expérience générale 
Évaluation :
5

Thank you for your help!

Jocelyne R.  |  Premières impressions 
Évaluation :
5

The process to rent both a storage unit and trucks was easy. Returning the trucks and storage unit when I was done using them was also easy. My experience with this Uhaul location was during one of the most emotionally difficult times of my life so they made it bearable by making the rental process easy.

Montana J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORDAN B.  |  Expérience générale 
Évaluation :
5

Monique from Columbia Blvd was beyond phenomenal from the very beginning of me utilizing the storage units. There were dropped balls from another facility at the last minute after a 3000 cross country drive in a 26 foot truck. We had made reservations a week in advance for a big unit to store everything in the 26 ft truck we were driving from the east coast. We arrived as planned and met our hired workers at the facility to unload. However the Milwaukee,Oregon facility on Mcgloughlin blvd manager told us they did not have our unit available nor any extras with no explanation as to why as a matter of fact he was extremely rude and stressed and short with us and dismissed us…. It was late and we we were exhausted. I called corporate immediately and we had to keep the truck over night. The next morning Monique called back and immediate went into action. She planned everything and problem solved and rectified the situation . During the most outrageous time in the world (a pandemic) and not to mention there was a major total renovation at this property at Columbia Blvd uhaul in PDX . I was treated with compassion and respect and always very professionally. If there was ever a situation or problem I always was able to reach out to Monique and she would manage her team accordingly. I have had so many personal issues since my transition to Portland with the unexpected COVID pandemic . These situations affected me personally and professionally as well as financially. Not once did Monique or her team ever make me feel anything but valuable as a client. Monique has been extremely professional and showed extreme humanity through her strict diligence laced with upmost compassion and empathy all with a direct and firm respect for her guidelines. I'm so thankful for Monique making my experience wonderful despite all the chaos involved. Also in closing there was a new manager named Aimee at Columbia Blvd store who was extremely professional and kind and definitely attentive in doing her best to answer all questions and help me move out properly all while multitasking with other clients and employees who all needed her attention. She did it with a smile and great time management and a great girl by the name of Alesha next to her. My overalls experience has been met with great respect and gratitude for the team at Columbia Blvd under Monique's leadership. I felt valued as a client and was appreciative for the grace given during a major transition in my life during my departure from the units at UHAUL.. I will always be grateful. Thank you..

Angel K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIZ M.  |  Premières impressions 
Évaluation :
5

The rental process was so easy, we did it all online. Everything was quick, the facility was safe and well maintained.

Sydney F.  |  Online Move In 
Évaluation :
5

Super friendly and helpful staff.

Kristie D.  |  Premières impressions 
Évaluation :
4

Would have liked access until midnight or later. Too expensive.

Leroy J.  |  Premières impressions 
Évaluation :
3

NO ONE EVER answers the phone and the holding time is ALWAYS the same....20 mind. I shouldn't have to always walk in for just a question. Team tells different information. I should be able to remove and NOT be liable for a name on my contract, when I want to remove.

Michelle J.  |  Expérience générale 
Évaluation :
5

The young lady who helped me was thorough and fast. Very easy to get a new unit. Also, first month free is huge help. Won't get storage anywhere else. Je la recommande fortement.

valina s.  |  Premières impressions 
Évaluation :
4

Building B loading dock only has 2 spots with no lift/ramp. Only customer usable ramp is on south side of building.

Michael F.  |  Premières impressions 
Évaluation :
5

I will never recommend another storage solution other than this location specifically because of the personable staff, safe atmosphere, and ease of use. With Amie taking on more responsibility, I feel that this location will be even more of a success. I cannot say it enough, she is absolutely a patient, caring, and resourceful member of the Uhaul team!

Deborah K.  |  Expérience générale 
Évaluation :
5

Lavina at Uhaul in Portland Columbia was very happy and helpful. I also was helped with bill Eric Jermaine airy. Your staff is a blessing thank you U-Haul

david f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaVina W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sil S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S.  |  Expérience générale 
Évaluation :
5

Friendly knowledgeable staff thanks Bill

Jennifer R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trayla L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E.  |  Expérience générale 
Évaluation :
1

I had no issue with the storage unit I rented, but the extremely rude staff and bad customer service at this place ruined the whole experience for me. This is why I decided to move out and take my business elsewhere.

LOTI W.  |  Expérience générale 
Évaluation :
3

Please make ramp to enter the building next to unloading zone

Jenalee P.  |  Premières impressions 
Évaluation :
4

The access cards had frequent issues but otherwise everything was great

Caleb R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle C.  |  Expérience générale 
Évaluation :
1

The employees at this location refuse to wear masks, which is illegal and irresponsible, and they're very rude about it. I don't feel safe there.

justin k.  |  Expérience générale 
Évaluation :
5

Employees are very efficient and great service

PYPER M.  |  Premières impressions 
Évaluation :
3

1 entry door often malfunctioning, required card swipe every time to open 2. Parking spots adjacent to storage door were always 3/4 full of stored U-Haul trucks and employee personal vehicles 3. Moved out within hours of monthly date, yet was charged for the entire next month ($247 !!). Asked office staff, who shrugged and made a sarcastic remark.

David E S.  |  Expérience générale 
Évaluation :
5

LaVina was incredibly courteous and helpful.

patrick c.  |  Premières impressions 
Évaluation :
3

There was broken glass and liquid spill which we reported but in the whole time we were there, nobody came to clean it up. We had to walk through it to get to our unit with each load.

Shawna G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
5

A very good and straightforward operation. All of the workers that I encountered were on task and helpful. The facility was clean and well maintained. Of special note was an older black woman perhaps n her 30s who seemed to be key to that world running as smoothly as it did. But, I never had a bad employee encounter. Thanks to all who work there as dealing w/a public who are in transition can not be easy. Finally, the homeless are thick on the ground in that part of Portland but I was never troubled by them. A good clean operation

labeck l.  |  Expérience générale 
Évaluation :
3

Access card had to be replaced every visit, meaning my access hours were limited to office hours. So Sunday morning at 6am when I'm trying to access, but I can't? I am not going to waste 3 hours waiting for access.

Andrew J.  |  Expérience générale 
Évaluation :
2

Facilities at extra space storage are much nicer and more convenient all around. The pathway leading to the u-haul storage is busted and makes it extremely difficult pushing storage carts in and out (your items may fall off and become damaged) lighting could definitely use improvement and there's barely any parking seeing 9 or so spots and at least 3 always seem to have a u-haul van in them that's not in use. When I was late on my payment I called when I finally could make a payment and when I went to access my storage unit it still had a delinquent lock 12 days later and the employees working there all seemed to have attitudes and tried to get snarky and says they remove locks when people pay (which I had many days following my needing access to my unit which put me out more time than I anticipated) all around would not recommend for anyone looking for a good storage space experience definitely take notes from your competitors they're doing things right. DO BETTER!!!

Sephina S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashesha E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORDAN B.  |  Premières impressions 
Évaluation :
5

I am just thankful and grateful that God placed you here to be as helpful and resourceful and on such a short note I appreciate all that you do and all the help I have received so far. Thank you, Pastor Martin

michael m.  |  Premières impressions 
Évaluation :
3

I Would appreciate it , if they answer the phone inside of the store!!!! And not send all the calls to corporate…. The wait time is Too long, Thx

trina w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES HENRY I.  |  Premières impressions 
Évaluation :
2

Good things: most of the hardworking, kind staff, well lit, well, maintained, very secure. Bad things: elevator that breaks down, door to unit that is broken, my card not working to let me into the building, and most of all, that I am somehow paying for all of September even though I moved out on September 4th. Really bummed on the lack of prorating. Also, often hard to find someone to help you when you need help.

Nora H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trina w.  |  Premières impressions 
Évaluation :
3

We had a storage unit and rented a cargo van, there was confusion with the return of the cargo van, they didn’t properly check us in so we were charged twice, but it has been resolved.

Izaak S.  |  Expérience générale 
Évaluation :
5

The staff, especially the manager on Tuesday, are outstanding!

David S.  |  Expérience générale 
Évaluation :
5

I had a good experience. They were helpful.

Denise A.  |  Expérience générale 
Évaluation :
4

Check out was extremely easy.

Jason W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER TYRE F.  |  Expérience générale 
Évaluation :
5

Everything was smooth and easy. The only complaint I have is online I ordered a 1st floor but when I got there it seem like my order was never placed then I was put on the second floor. But friendly helpful staff. I would use this again in the future if there was a need to.

James p.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUCAS ANAIS JETT S.  |  Expérience générale 
Évaluation :
5

The gentleman I believe Tyler or he we so kind intelligent informative polite and courteous gave me a map to get to my unit got me checked in and on my way without incident by far one of the best experiences I've ever had with a storage facility in my life whatever you do keep him he's the best thank you thank you thank you blessings blessings blessings

Valarie S.  |  Premières impressions 
Évaluation :
1

The guy who helped me was a total jerk who was telling customers they shouldn't wear masks because masks don't work against Covid (which is not true). The storage unit itself was full of garbage that I had to take to the dump.

justin k.  |  Premières impressions 
Évaluation :
5

A written instruction about needing to check in to the building before opening the door would have saved some time and prevented me from needing to into the office for assistance

Taryn J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phil B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
5

Only issue I had was not knowing that it was a certain box for access and that green tags are easily removable to get into storage. I had to go inside and wait 15 minutes in line as again there was only ONE person working the counter again.

Rayline B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edilberto R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
3

Guy who handled the check in wasn't particularly pleasant to deal with. Everyone else was great though.

Stefan P.  |  Premières impressions 
Évaluation :
5

Tyler at the Columbia location was amazing he totally helped me after the call center messed up and made the trip alot better.

Carry B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER TYRE F.  |  Premières impressions 
Évaluation :
5

Excellent customer service and location

Jamie L.  |  Premières impressions 
Évaluation :
2

I have an access code not a card to swipe This location seems to be unclear on how access code works, I entered my code to check in at the center key pad as directed, however system denies me access to the sliding door and regular door when I enter my code there FIX this problem. I came by at 7:03 pm on 7/10/21 and because of this was denied access. Someone had a door propped open with a fire extinguisher so I was able to enter the building, this is obviously a safety issue this site needs to address. However they likely did it because after 7 pm their access code did not allow them to enter through the slider or door.

Linda H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M.  |  Expérience générale 
Évaluation :
5

General Manager Cassandra was very helpful throughout the process. She helped make our move easy and seamless.

Andrew H.  |  Premières impressions 
Évaluation :
1

I was very disappointed with my experience dealing and travelling with U-HAUL. When first receiving my truck and trailer, I had to travel more than an hour outside of my desired pick up location. When picking up the truck, which was at a different location as the trailer, there was no Staff at the location and I had to run through the pick up procedures with someone over the phone. I had ordered a dolly and furniture blankets to come with the truck. I was told over the phone "yeah so we don't have any of those, so you can call another dealer to try and find some". Once I drove the truck to the location of the trailer and hooked it up it was realized that the trailer lights did NOT WORK. The process of fixing this issue caused my wife and I to delay our international travels by an entire day. After 3 hours of being on the road, the ENGINE LIGHT came on and the truck began to OVERHEAT! Roadside assistance was contact but did not respond. After checking the truck engine I found there to be NO COOLANT. I then had to buy 2 1 GALLON containers of coolant to reach the full line. After reaching our destination uhaul N Columbia Blvd. Portland OR, we were greeted by LAVINA who was the only helpful staff member we were in contact with. Our trip was a disaster and at times we felt unsafe and unsure of if the truck was safe to drive. Through contacting the company via 18004684285 I have not had any explanation of the unprofessional nature of this company

Ryan P.  |  Premières impressions 
Évaluation :
3

Confusing how to use the various door keypads to gain entrance. More information could be provided on check in instructions. Concerned about only 2 spots to load and unload from for such a large storage facility.

Jeffrey F.  |  Online Move In 
Évaluation :
5

In the face of an unprecedented pacific northwest heat wave the staff was extremely patient and kind.

Connor S.  |  Premières impressions 
Évaluation :
4

Experience was great. Easy to book, easy to access. Only downside was that our storage unit had no light in it, which made navigating it difficult.

Zach F.  |  Expérience générale 
Évaluation :
5

I really like this rental facility and storage. Staff very helpful. Loved the promotion of first month free with truck rental. In the future I would design the access ramp to be able to back in the load from the u-haul truck easier rather than the ramp that switches back. Could be designed even better.

Susan W.  |  Premières impressions 
Évaluation :
5

My code that was sent to me through the digital process didn’t work so I had to get a card, but everything else was smooth!

Janani B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V.  |  Premières impressions 
Évaluation :
5

Super friendly staff.

Bruce N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin W.  |  Expérience générale 
Évaluation :
5

The staff at N Colombia went above and beyond any service anywhere including restaurants service. They were all so helpful and informational and made us so welcomed moving here from California. I recommend them to anyone and everyone. 5 stars to all the staff at this location. Moving can be stressful but they made it such a smooth transition .

MAJESTA B.  |  Expérience générale 
Évaluation :
5

Merci

Zurabi S.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and kind. Thanks for making us feel welcome on our first day in Portland!

Jessica M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seth L.  |  Premières impressions 
Évaluation :
5

The only negative to my experience thus far is that when I need to call them and ask a question I can never reach anybody at this location. I always get transferred to the 24-hour toll free number...

STARR D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHARINE E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith J.  |  Expérience générale 
Évaluation :
5

Great customer service! Friendly Informative staff. After hours and alarm system convenient. No complaints. High recommendation.

Valina s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kwok C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Online Move In 
Évaluation :