Customer Reviews for U-Haul Storage at Greensboro Coliseum
Location en tout temps  |  U-Haul Truck Share 24/7^© Location

Évaluation :

4

It turned out okay but they did not have a unit available at first and it seemed very disorganized. Turned out okay.

Évaluation :

2

I seen multiple rats outside and inside the facility… thank god I only used the location for a few weeks… the rat Poison really worked… when I unpacked my things I didn’t find any baby rats or droppings… but there was a dead rat outside my unite the day I moved out…

Évaluation :

1

Really terrible service and considering I have had a death in my family and had covid twice and they still were rude to me while I was hooked up to a ventilator. I would NOT recommend them to anyone! Scam artists!

Évaluation :

1

Manager was always mean and I couldn’t ever get access in my unit U11

Évaluation :

1

dos ratas almacenadas antes de moverse

Évaluation :

2

I never got in the storage because it was I was locked out and I could not get in so I don't think that was good enough for me so I requested my money back so I have no good answers for you dealing with this story

Évaluation :

1

We got pushed two days behind because our initial unit had a lock on it from someone else. We were left with only an option for a higher priced unit there were dead baby mice on the floor. No lock was left at our new unit so we had to go get one there was broken glass in the new assigned unit s as well as pieces of broken wood tha it came from a dresser. We ended up having to p as y two extr days for the u haul because we couldn'taccess our unit plus extra gas for all the back and forth!!! We are very upset! And Unhappy. Not to mention it says 24/7 self storage on the building but acccess is denoted after 10 pm!

Évaluation :

4

Confusion at storage facility. Unmanned facility with no clear instructions as to storage assignment and move in. I moved into an empty 10x10 outside unit as I did have a reservation. When I called U-Haul and was given a 30 min call back, it took 6 hours to receive a call back. When I finally was able to identify and call the controlling U-Haul facility for this self store facility, the staff told me I had to move out and physically come to the office to get a storage assignment. After I refused to move out a house full of stuff, I was able to talk with the manager (Justin Smith). He was very helpful and was able to do the contract over the phone for the unit I had moved into. Thank you Justin. I have since moved out and was able to clear the unit over the phone. I live over an hour away. U haul should be able to assign a specific unit and include that as part of the contract, especially when it is an unmanned self store facility

Évaluation :

5

Great experience moving into storage especially after the experience I had in AZ. All the staff was great and very helpful! Doesn't make up for poor experience I had in AZ or during my trip. But it was great to deal with the friendly staff.

Évaluation :

5

Great staff, courteous and helpful

Évaluation :

2

I signed a lease for a storage space without looking at it but when I went to take a look at the storage space to see if it was convenient there was closed there was trash all in the lobby it was disgusting no way would I ever lease a storage space from U-Haul on Lee Street in Greensboro North Carolina it needs to be maintained in a better matter

Évaluation :

5

No lock was provided as described on the website

Évaluation :

2

Justin messed up on our storage unit for the second time. When tried to discuss it he acted like he didn't care. Another employee took care of us and the issue. Please they took 2 weeks of rent for us moving out early. Never had that happen at a uhaul storage before. That happy at all about that after all the mix up that we had to deal with moving in the unit and out of the unit... This uhaul needs to be retrained on what they are doing and on customer service!! WE WILL NOT be using this uhaul in the future for anything and also letting our friends know how we were treated. Do better uhaul. Already called the service department.

Évaluation :

2

As I have said a few times now, I moved out of the unit and turned key in on Sept. 11th. My oldest daughter was to come and get the rest, which was her belongings, and leave for college. She said the unit was empty and she was the one who actually turned key in.. so to my knowledge unit was empty, but was still being charged and getting mutiple emails, texts, and calls.. after calling and going to location mutiple times and told anyone I spoke the same thing, as I stated above, but was told the same thing, would go to unit and verify then someone would get back to me, but no one ever did. So I got tired of trying to do the right thing to continue to reach out, and I said the heck with it. Yall dont care.. I dont care. Do what you got to do. Im done trying. Im sure the Area manager will see this comment, I just hope you will acutually take action to see to it that this doesnt happen again.

Évaluation :

5

3 of the most kindness ladies helped me and truly cared about my situation and, niceness and respect goes a long ways these days, when you really don't come across actions like that anymore. They are truly cared and I appreciate them all so much.

Évaluation :

2

Mouse droppings were all over my items inside storage unit. I saw 2 live mice running around storage unit. I voiced my concern to front staff desk in hopes that this will not occur again. If I have to store items in future, I will not use this facility again.

Évaluation :

1

Had to go to 2 different locations to rent the storage. Then the storage number they gave us already had a lock on it. Took over 30mins to find out what unit is rightfully ours. Uhaul has got very lazy and unprofessional with their guest. Takes all day to deal with uhaul when it should only take an hour or so. Very disappointing

Évaluation :

5

Ms Smith was a help great for me. This was my first time renting a storage space. It was really convenient having rental vehicles and storage space at the same location. It solved a problem in a short term notice.

Évaluation :

4

Too expensive.

Évaluation :

4

A part of the drywall had come away from the studs potentially allowing some of my belongings to fall into the unit next to mine. That didn't happen, but something to address.

Évaluation :

4

Pieces of the ceiling are falling and ending up inside the storage unit. It is a little bit messy (as it gets on your stuff). It landed on some original art on canvas but I think that I can sweep or clean it off. The dust from the ceiling pieces was in the air (near my face) when I was pushing the cart and moving the art out of storage. Someone should check on it. I hope and pray that it does not have asbestos in the ceiling material.

Évaluation :

3

Rats destroyed some of my stuff... Mattress, clothes, chair cushions and power cords. Uhaul not wanting to replace nor compensate me for my things.

Évaluation :

1

I moved out two weeks ago not today.

Évaluation :

5

UHaul is the standard that all other storage should measure their efficiency against them. Austin at the front is the reason for the season!

Évaluation :

3

Original room was unavailable for unloading. Delayed return of vehicle by a day. Went from outside storage to inside storage and the front unloading dock was precarious to use with 26 foot u-haul. Getting to rear of facility is precarious due to narrow road and water run-off drain right at entrance. Narrow road needs to be widened and entrance made for easier access for large trucks and drivers with little experience.

Évaluation :

5

The staff were courteous , efficient and professional at the 911 City Gate Location in Greensboro, NC.

Évaluation :

4

They forgot to give me the dolly... had to leave my fridge and stove behind

Évaluation :

5

Maniya was super helpful and accommodating. Several issues occurred during my move from out of town but when I finally made it to the area she did everything she could to help resolve my dilemma all the way down to reaching out to me once I left the store to further assist with additional needs during the move.

Évaluation :

5

We had 3 units here for more than 5 years. We recently vacated our Units and the ONLY reason we left was because we were provided on-site storage at the University. Justin and his team, and prior to Justin, Orlando always did a wonderful job and were very aware of your customers needs. In the future, if we need additional off-site storage, you will see us again.

Évaluation :

5

The only reason I give this an excellent rating is Joshua at the store on Gate City. He is an amazing customer service person!! Helped me reserve, rent truck and also work out the rental storage building. I will ask for him every time I rent! He needs to be promoted or at least a raise, cannot overstate his friendliness and helpfulness even when store was busy. The storage room itself had not been cleaned when we arrived but we had to put things in it. Hallway too narrow for us to storage our daughters couch so had to take it home, that was frustrating. Who ever rented the room before us left some kind of fruit on ground that had completely melted and we had to clean up the sticky thick mess ourselves. It was nasty and no way someone could have missed it if they had cleaned! That was not Joshua fault but even so, he apologized for the issue.

Évaluation :

3

I think you may have a mice infestation. Some of them got into our belongings.

Évaluation :

5

My experience was greatL If only I could have gotten into the one in Fayetteville. Wow this Uhaul location was like none ever. I tried to get a uhaul climate control storage here in Fayetteville near my house but there was no availability.

Évaluation :

3

Unfortunately, I was less than pleased with the staff at the Greensboro location. For the most part, they just didn't seem to care about my experience and just doing a job; nothing more. Lastly, when I moved out of the unit, took my card back to the facility and checked out, I received a delinquent notice via email that I had not paid my storage fee. I attempted to call U-Haul at 1560 W. Gate City Blvd and could never get anyone to answer. I had to make another trip to the location to get the matter cleared up. Apparently, someone didn't "clear" me from the unit as promised. Don't mean to beat anyone up, but the folks at 1560 W. Gate City Blvd in Greensboro, could use some customer service training. Thanks! C. Stacey

Évaluation :

2

I ordered a storage facility on January 4 knowing that my daughter would be getting out of school in May. I reserved a $40 unit in anticipation that it would be a busy time of season for U-Haul storage in Greensboro. I took all the necessary precautions and when I arrived to check in the $40 unit that I had reserved four months prior was no longer available. I was told that I could rent another unit that cost $79 a month which I disputed because if it was the negligence of U-Haul then I should've been given that $79 unit for $40. Instead I was sent to another location a few blocks away and still had to pay additional storage fees in the amount of $69 a month instead of the $40 that I reserved for. I spoke to the manager Justin Smith and Clifton dancy the companies president and he Informed me that because of the system he could not honor the $40 rate for a higher storage unit. I was highly disturbed and upset that's such an era could happen. I would like to have the 3 to 4 months of storage at the original rate that I'm booked for which was $40.

Évaluation :

1

The lady at the counter( Jessica) was extremely rude, treated me in a condescending way as if she was doing me a favor, I don't understand how someone so rude can have a customer service position. This has been my worst U-Haul experience by far. I drove to my storage unit and surprise surprise the floor was covered with mice droppings, obviously there's no pest control as I didn't even find the typical mouse bait box that usually you can see in your unit when you move in. Bad customer service and pest ridden units WOULD NOT RECOMMEND ANYONE TO KEEP THEIR STUFF HERE

Évaluation :

1

Just no break with monthly fee even during the pandemic. When talking to anyone its always a different story.

Évaluation :

5

Staff is very good

Évaluation :

5

This location is by far the best and always seems to live up to Uhaul's policies and standards whenever renting. Everyone is always friendly and you can tell Justin truly cares about the company but even more his customers. Thanks again Uhaul as always ❤✨✊

Évaluation :

5

The staff was helpful and my experience was great

Évaluation :

5

The manager Scott and his assistant Stormy were very helpful, Loving and compassionate. They really went out of their way to cater to my needs in a time I needed most, I can't thank them enough, very helpful and I will being going there again if I ever need them I'm confident they will be there for me again..

Évaluation :

1

All my stuff was covered in mold because the air conditioning wasn't working. Then they made me pay for a whole month when I didn't need it anymore. The customer service was terrible as well. Overall I wouldn't recommend this place to anyone.

Évaluation :

2

I felt very unsafe there because it it is very secluded . There was also men that appeared to be living in one of the units.

Évaluation :

2

Need to learn to answer phone. Call center not customer service manager could reach Orlando until using "messenger" to finally get a response after 3 weeks of trying WITH NO CALL BACK. Yet could email and text harrassing me for payment on an empty unlocked unit. Everything was fine besides the difficulty reaching this location as well as correcting bill. After this experience I will never choose U-Haul again. Way too inconvenient trying to reach ANYONE ever

Évaluation :

1

There was water all over the floor. Myself and the help I had moving into the unit slipped several times on the floors because of the water. The floor of my unit was wet and I'm concerned that if it rains, my stuff will get ruined. I'm having to go purchase a tarp to cover my stuff to avoid it getting ruined from rain. To have a temperature controlled unit, it was very hot and humid in there. The storage unit was very poor quality and I would in no circumstance recommend their indoor units at least until that issue is fixed.

Évaluation :

2

I had to call 4 times to let them know I had moved out. And the still sent letters and made left text messages with my reference. Like I owe them. Poor communication and lie about handling the business correctly

Évaluation :

5

Orlando, the manager, was fantastic!! Patient, informative, helpful, and thorough.

Évaluation :

5

Since uhaul took over this site there has been a steady stream of upgrades to improve the facility as well as make it more secure. The loading dock is now user friendly.

Évaluation :

3

I gave a average rating due to the furniture that i did have in storage had gotten some mold on it. I place my items at your place due to climate control. I did not expect this on my furniture.

Évaluation :

3

The rental unit was not clean and still had trash and left over items in it from the previous renter.

Évaluation :

3

The rental unit that I rented still had a box of trash and a vacuum cleaner, etc. left from the previous renter. Other than that, the facility appears to be neat.

Évaluation :

5

Great experience. Thank you.

Évaluation :

5

Great experience! Not one spider or uninvited creature of any type. Other temporary storage units was a disaster. I would recommend anyone with nice things to store in their Climate Control Facility

Évaluation :

5

Good facilities would use again

Évaluation :

5

The U-haul rent service is great, with one-month free storage. U-haul company took care of my moving and being rebuilt from one accident.

Évaluation :

5

Everything went Great!

Évaluation :

2

Dear UHAUL, this is Connors mom. We we moved everything out of his storage space yesterday and half of it was covered in mold. We had to throw several things away. It was horrible.

Évaluation :

2

my stuff was found molded & my tv got wet so it stopped working

Évaluation :

5

Easy move in and move out process. Liked that I had 24/7 access to my storage unit at all times.

Évaluation :

4

Every time I called the office that must be in another state, they never could help with my questions. I finally got what i needed and overall its a great place ..

Évaluation :

5

Great customer service, love it.

Évaluation :

5

I experienced total professionalism from the manager and customer service personnel.

Évaluation :

5

Great service

Évaluation :

3

Lizards

Évaluation :

2

This building is supposed to be climate controlled and secured. It is not even close to that. The doors stay open. I had to move out due to my things beings covered in mildew! And pepple living in it.

Évaluation :

3

The service was good but the online pick up didn't work properly. I had to stand in line for 20 minutes to get help which I was trying to avoid by using the app.

Évaluation :

5

Excellent and professional service

Évaluation :

4

We were under distress to store 20 years worth of documents when we closed our Company. The facility worked with us to store them for over 3 years and never once a problem. Thank you U-Haul!!!!

Évaluation :

5

My only surprise was that there was no pro-rated refund for the remaining time that is left for the storage bin, especially since it is immediately available for rent.

Évaluation :

4

Had to clean up some U-haul construction debris during my move out, otherwise all was great. It involved dusting off all my stuff and sweeping up some construction debris.

Évaluation :

5

Great service, resonanle pricing, staff was always able to help and fixed anything quickly

Évaluation :

5

Wonderful friendly staff at w gate city Blvd Greensboro nc.......they all DESERVE a RAISE Ty

Évaluation :

4

It was a great experience.

Évaluation :

1

Not happy after new management started in 2016. All calls now go to a call center and nobody is onsite anymore to help. They also repainted the units and got paint and dust all over my belongings!

Évaluation :

1

The storage unit was infested with roaches, I had to debug all of my items before I could load my truck .

Évaluation :

4

clerks were a absolutely great.very helpful,very friendly

Évaluation :

2

The unit I was assigned is not level to the ground. Nothing can be rolled in. Everything has to be lifted.

Évaluation :

3

While the staff at 901 W. Gate City Blvd were nothing but helpful it would have been nice to know that I had to see them before accessing the reserved space at 1560. Call center needs work.

Évaluation :

1

This was the worst experience I've ever had with U-Haul. I have been using you all for years but I will never use nor recommend you all again. Your staff was unprofessional and manager refused to talk

Évaluation :

4

There was a little trash in the storage unit when we rented it and a little trash on the grounds need for someone to check the place once in a while to make sure it’s clean but the employees are great

Évaluation :

1

The staff was terrible the service and lack of empathy for customer service was astronomical! Will never be using their services again.

Évaluation :

2

Site was in constant repair making it always difficult to visit. Also, site offered no trash receptacles of any kind. No trash can or dumpster. I have used almost 10 storage sites and never that issue

Évaluation :

5

Staff was helpful and professional