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The staff was helpful and my experience was great
The manager Scott and his assistant Stormy were very helpful, Loving and compassionate. They really went out of their way to cater to my needs in a time I needed most, I can’t thank them enough, very helpful and I will being going there again if I ever need them I’m confident they will be there for me again..
All my stuff was covered in mold because the air conditioning wasn’t working. Then they made me pay for a whole month when I didn’t need it anymore. The customer service was terrible as well. Overall I wouldn’t recommend this place to anyone.
I felt very unsafe there because it it is very secluded . There was also men that appeared to be living in one of the units.
Need to learn to answer phone. Call center not customer service manager could reach Orlando until using “messenger” to finally get a response after 3 weeks of trying WITH NO CALL BACK. Yet could email and text harrassing me for payment on an empty unlocked unit. Everything was fine besides the difficulty reaching this location as well as correcting bill. After this experience I will never choose U-Haul again. Way too inconvenient trying to reach ANYONE ever
There was water all over the floor. Myself and the help I had moving into the unit slipped several times on the floors because of the water. The floor of my unit was wet and I’m concerned that if it rains, my stuff will get ruined. I’m having to go purchase a tarp to cover my stuff to avoid it getting ruined from rain. To have a temperature controlled unit, it was very hot and humid in there. The storage unit was very poor quality and I would in no circumstance recommend their indoor units at least until that issue is fixed.
I had to call 4 times to let them know I had moved out. And the still sent letters and made left text messages with my reference. Like I owe them. Poor communication and lie about handling the business correctly
Orlando, the manager, was fantastic!! Patient, informative, helpful, and thorough.
Since uhaul took over this site there has been a steady stream of upgrades to improve the facility as well as make it more secure. The loading dock is now user friendly.
I gave a average rating due to the furniture that i did have in storage had gotten some mold on it. I place my items at your place due to climate control. I did not expect this on my furniture.
The rental unit was not clean and still had trash and left over items in it from the previous renter.
The rental unit that I rented still had a box of trash and a vacuum cleaner, etc. left from the previous renter. Other than that, the facility appears to be neat.
Great experience. Thank you.
Great experience! Not one spider or uninvited creature of any type. Other temporary storage units was a disaster. I would recommend anyone with nice things to store in their Climate Control Facility
Good facilities would use again
The U-haul rent service is great, with one-month free storage. U-haul company took care of my moving and being rebuilt from one accident.
Everything went Great!
Dear UHAUL, this is Connors mom. We we moved everything out of his storage space yesterday and half of it was covered in mold. We had to throw several things away. It was horrible.
my stuff was found molded & my tv got wet so it stopped working
Easy move in and move out process. Liked that I had 24/7 access to my storage unit at all times.
Every time I called the office that must be in another state, they never could help with my questions. I finally got what i needed and overall its a great place ..
Great customer service, love it.
I experienced total professionalism from the manager and customer service personnel.
Great service
Lizards
This building is supposed to be climate controlled and secured. It is not even close to that. The doors stay open. I had to move out due to my things beings covered in mildew! And pepple living in it.
The service was good but the online pick up didn't work properly. I had to stand in line for 20 minutes to get help which I was trying to avoid by using the app.
Excellent and professional service
We were under distress to store 20 years worth of documents when we closed our Company. The facility worked with us to store them for over 3 years and never once a problem. Thank you U-Haul!!!!
My only surprise was that there was no pro-rated refund for the remaining time that is left for the storage bin, especially since it is immediately available for rent.
Had to clean up some U-haul construction debris during my move out, otherwise all was great. It involved dusting off all my stuff and sweeping up some construction debris.
Great service, resonanle pricing, staff was always able to help and fixed anything quickly
Wonderful friendly staff at w gate city Blvd Greensboro nc.......they all DESERVE a RAISE Ty
It was a great experience.
Not happy after new management started in 2016. All calls now go to a call center and nobody is onsite anymore to help. They also repainted the units and got paint and dust all over my belongings!
The storage unit was infested with roaches, I had to debug all of my items before I could load my truck .
clerks were a absolutely great.very helpful,very friendly
The unit I was assigned is not level to the ground. Nothing can be rolled in. Everything has to be lifted.
While the staff at 901 W. Gate City Blvd were nothing but helpful it would have been nice to know that I had to see them before accessing the reserved space at 1560. Call center needs work.
This was the worst experience I’ve ever had with U-Haul. I have been using you all for years but I will never use nor recommend you all again. Your staff was unprofessional and manager refused to talk
There was a little trash in the storage unit when we rented it and a little trash on the grounds need for someone to check the place once in a while to make sure it’s clean but the employees are great
The staff was terrible the service and lack of empathy for customer service was astronomical! Will never be using their services again.
Site was in constant repair making it always difficult to visit. Also, site offered no trash receptacles of any kind. No trash can or dumpster. I have used almost 10 storage sites and never that issue
Staff was helpful and professional
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