The staff was helpful and my experience was great

The manager Scott and his assistant Stormy were very helpful, Loving and compassionate. They really went out of their way to cater to my needs in a time I needed most, I can’t thank them enough, very helpful and I will being going there again if I ever need them I’m confident they will be there for me again..

All my stuff was covered in mold because the air conditioning wasn’t working. Then they made me pay for a whole month when I didn’t need it anymore. The customer service was terrible as well. Overall I wouldn’t recommend this place to anyone.

I felt very unsafe there because it it is very secluded . There was also men that appeared to be living in one of the units.

Need to learn to answer phone. Call center not customer service manager could reach Orlando until using “messenger” to finally get a response after 3 weeks of trying WITH NO CALL BACK. Yet could email and text harrassing me for payment on an empty unlocked unit. Everything was fine besides the difficulty reaching this location as well as correcting bill. After this experience I will never choose U-Haul again. Way too inconvenient trying to reach ANYONE ever

There was water all over the floor. Myself and the help I had moving into the unit slipped several times on the floors because of the water. The floor of my unit was wet and I’m concerned that if it rains, my stuff will get ruined. I’m having to go purchase a tarp to cover my stuff to avoid it getting ruined from rain. To have a temperature controlled unit, it was very hot and humid in there. The storage unit was very poor quality and I would in no circumstance recommend their indoor units at least until that issue is fixed.

I had to call 4 times to let them know I had moved out. And the still sent letters and made left text messages with my reference. Like I owe them. Poor communication and lie about handling the business correctly

Orlando, the manager, was fantastic!! Patient, informative, helpful, and thorough.

Since uhaul took over this site there has been a steady stream of upgrades to improve the facility as well as make it more secure. The loading dock is now user friendly.

I gave a average rating due to the furniture that i did have in storage had gotten some mold on it. I place my items at your place due to climate control. I did not expect this on my furniture.

The rental unit was not clean and still had trash and left over items in it from the previous renter.

The rental unit that I rented still had a box of trash and a vacuum cleaner, etc. left from the previous renter. Other than that, the facility appears to be neat.

Great experience. Thank you.

Great experience! Not one spider or uninvited creature of any type. Other temporary storage units was a disaster. I would recommend anyone with nice things to store in their Climate Control Facility

Good facilities would use again

The U-haul rent service is great, with one-month free storage. U-haul company took care of my moving and being rebuilt from one accident.

Everything went Great!