Customer Reviews for U-Haul Storage at Long Park
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

222 évaluations

3113 E 1/2 Rd   Grand Junction, CO 81504

(970) 434-7945

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(970) 434-7945

3113 E 1/2 Rd
Grand Junction, CO 81504

Services dans cet établissement :

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

dan c  |  Expérience générale 
Évaluation :
4

My Grandson, who made the delivery was praised the ease of access and space provided

Iona Y  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose B  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S  |  Expérience générale 
Évaluation :
5

Awesome to work with. Easy and convenient

Catherine B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah V  |  Expérience générale 
Évaluation :
5

Never had any issues with access storage unit. It was always well kept and clean. I'll definitely be back if I need a storage solution in the future.

Nick L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FREDERICK F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene D  |  Premières impressions 
Évaluation :
5

Very happy

Heather P  |  Online Move In 
Évaluation :
5

Good experience

Jerry s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura r  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

teri c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W  |  Premières impressions 
Évaluation :
3

Parking lot has a HUGH ditch which high-centered my vehicle and cause hours of stress and inconvenience.

Boon L  |  Premières impressions 
Évaluation :
1

MOve in was fine. Yesterday Was not. I think I have suffered enough humiliation and inconvience to hopefully satisfy was ever thirst for punishment you require for my unfortunate situation now very public situation being resourceful! I'd like the lock off of MY storage unit now please!

kearl l  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C  |  Online Move In 
Évaluation :
5

Thanks for the great service Kalem. He was quick and very thoughtful.

James L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samantha r  |  Expérience générale 
Évaluation :
5

It was a good experience

Arlieen c  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mathew h  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacyne h  |  Expérience générale 
Évaluation :
4

I had to go to a different location to pick up the truck, Which cost me fifteen minutes. Agent at the kmart location was very helpful. Trying to assist four customers at the same time. Extra help was needed. My truck did not have a two wheeler. She gave me one at no cost because of the delay it would have taken. Kudos to the young lady at the kmart storage units.

richard p  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aspen P  |  Expérience générale 
Évaluation :
5

Great service! I was very satisfied with the storage unit I rented for 8 months. I felt confident my items in unit were secure and would not incur any damage. Most definitely will use U-Haul Storage again.

kumar c  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald L  |  Expérience générale 
Évaluation :
3

On numerous occasions at night when we arrived, the exit gate would be wide open and would remain open the entire time we were working at our unit.

chris m  |  Expérience générale 
Évaluation :
5

Great job, Thank you!

MORGAN D  |  Premières impressions 
Évaluation :
1

Owner took advantage of a college kid. Didn't have the size we reserved and then proceeded to upcharge for the new unit size even thought the reservation had been made well in advance. Refused to prorate when the unit was returned 3 days after the renewal date due to us coming from out of state.

Betsy S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY H  |  Expérience générale 
Évaluation :
4

I did have to drive back to main office. I was told a lock would be in the unit but it was not there.

Cindy L  |  Premières impressions 
Évaluation :
5

Everything was perfect, and I even got to keep the padlock.

shane m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin M  |  Expérience générale 
Évaluation :
2

Very poor experience with Customer service at thus location. Lonnie in particular

Jesse F  |  Expérience générale 
Évaluation :
2

Tried to enter last night and access was denied very upset about it

Tammy K  |  Online Move In 
Évaluation :
5

Had a unit there for 18 months. Never had any issues or concerns. Was well kept and management was always helpful and responsive.

Alex G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

regina h  |  Premières impressions 
Évaluation :
4

Cockroaches are everywhere and hitched a ride home with us

Shawna G  |  Expérience générale 
Évaluation :
5

I love the U-Haul lady she is amazing each and every time that I've went in and he gave us great help and got us on our way pretty fast but no problems I recommend the North avenue U-Haul they are really great there

veronica o  |  Premières impressions 
Évaluation :
1

Absolutely horrible stuff. They do not care about other peoples circumstances. They say something and they do the complete opposite. They charge you outrageous fees when they say they're not going to nobody is on the same page. Nobody puts notes in the account horrible, horrible customer service.

TABITHA O  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mindy c  |  Expérience générale 
Évaluation :
5

Great work at your storage unit facility's and glad I was able to get into a unit. Will definitely recommend to others

Kyler C  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JANET R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole c  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amberly w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

meliisa c  |  Expérience générale 
Évaluation :
2

You are very expensive! I got a unit 3 times the size brand new for $30 more a month. I was in your unit a week and was not given even a partial refund

Anita W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie C  |  Expérience générale 
Évaluation :
5

I was able to move in immediately!

Jodi L  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

meliisa c  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah M  |  Premières impressions 
Évaluation :
5

The gentleman that helped me was very kind and curious. Merci.

SHERRY H  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyndsay E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J  |  Expérience générale 
Évaluation :
5

Very nice, Thanks for the prompt and friendly service

darrell r  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaley H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN G  |  Expérience générale 
Évaluation :
5

Great place to store items, just to small of container availability. The need more storage with all units 10 x 15 or 20. Their availability on renting the equipment I need for moving has always been perfect

tara d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara m  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles b  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G  |  Expérience générale 
Évaluation :
5

Thank you for making our move go so smoothly.

kumar c  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven F  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

sean s  |  Expérience générale 
Évaluation :
5

My family and I relocated to Grand Junction, CO due to my employment. Due to the nationwide shortage of trucks we were unable to secure a one-way rental from Arizona. So, I was able to price compare the one-way and in-town rental. Anyways, at the initial Uhaul facility where we rented the truck, John Yoder greeted us, but Antonio assisted us with our 26ft Uhaul rental. There wasn't a padlock in the back, and though it delayed us slightly, he took the time to install and secure a padlock and chain to the back door for us. On our return trip back, we were caught in a snow storm near the Four Corners. I called Uhaul and spoke with Victoria. She added an additional day. We originally had a 10x10 unit reserved, but realized that it would be too small. She informed me that was their largest unit and I should check at another nearby storage facility. So I went online to Uhaul and cancelled that reservation, and reserved a 10x20 at another Uhaul facility near Warrior Way. Well, the next day we continued our travels, unfortunately we hit additional inclement weather and we were stuck in a mountain pass after Hole N" the Rock for a few hours which additionally delayed our travel plans. Long story short, by the time we arrived, the Uhaul facility's were closed. So, I had to change our reservation for the storage date to the next day. At that facility when we arrived, I was informed there were no 10x20 storage units available. I was slightly irritated, but kept my cool and inquired why I would be allowed to reserve a unit online, if it wasn't available. I was provided an explanation that I didn't fully understand. Regardless, they took the time to make it right and were able to clean a different unit while we waited, provided us a free lock, and one month's free. Though this delayed our truck return (again), I called and spoke with John. He provided us additional time and having to be rerouted due to the weather, he did not charge us the additional mileage. We just paid the difference of the additional day rental. It'll definitely be a moving trip my husband and I won't forget. The professionalism, kindness, and support from John and Antonio were above as beyond. Some delays here and there, but even over at the storage Uhaul facility, they were kind and understanding. They worked with us, addressed my concerns, and made time to clean the storage unit for us. I unfortunately cannot remember the three associate names; but, thank you very much. Thank you, all! :)

JENNIFER S  |  Premières impressions 
Évaluation :
5

everything went great, appreciate the staffs help.

jay j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay j  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy b  |  Premières impressions 
Évaluation :
5

Open the day after Christmas an got my business.

JUSTIN G  |  Premières impressions 
Évaluation :
1

Went in a week prior and reserved my unit and truck. I show up and apparently the lady gave me the wrong confirmation papers and only actually saved my stuff as a quote. Luckily I was able to get a truck the morning I needed it. We loaded the truck up and took it to go to the storage unit where the guy tells me that I do not have a unit and he doesn't have anything bigger than a 10x10 in the valley. So now I'm screwed. I drive the box truck all the way home (20+ miles) just for him to call and say that he has multiple units of the size I needed available and he just wasn't seeing them on his computer. I had 6 people lined out to help me unload the truck and it is now too late to do that as I cancelled everybody coming and drove the truck (that they charge mileage for) over 20 miles home. Terrible customer service and experience from everybody except Jake the assistant manager at the north avenue store.

Kaden D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaryce C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brook R  |  Expérience générale 
Évaluation :
4

Farrah was very polite and helpful. She made sure we were fully taken care of.

James H  |  Premières impressions 
Évaluation :
5

Gentlemen that helped us get into it was knowledgeable, helpful, and friendly.

keith j  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carrie c  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S  |  Expérience générale 
Évaluation :
4

Instructions said facility would be open till 10:00 p.m. I wasn't able to access the storage site at 8:00 p.m. gate wouldn't open

Brian B  |  Online Move In 
Évaluation :
5

Farah was very helpful very considerate of my situation oh and always great outstanding employee

mark d  |  Premières impressions 
Évaluation :
3

The only staff member I have a problem with is the general manager. He was rude and inconsiderate of my situation situation concerning a belling error. Very bad reflection on the staff at a whole at the North Avenue facility in Grand Junction

richard p  |  Premières impressions 
Évaluation :
5

I was very happy with the storage facility. Would recommend it even use their services again should I need to.

KIMBERLY N  |  Expérience générale 
Évaluation :
2

Had our stuff stolen, and broken into, and no cameras were working.

monica f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vandon s  |  Expérience générale 
Évaluation :
3

There is a group of 3 or 4 people 2 or 3 units down from the unit i rented, who are living out of the storage and they took it upon themselves to walk up to us an question us. I don't mind being sociable but they were half naked and in the middle of changing their clothes. In front of us!!

Justine H  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily W  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

richard t  |  Expérience générale 
Évaluation :
5

Very professional staff go beyond what is expected

Theresa G  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIE J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harry T  |  Expérience générale 
Évaluation :
1

I do apologize but UHAUL employees didn’t handle my situation VERY UNPROFESSIONAL and I will be letting everyone out there know what happened

MARK B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela H  |  Expérience générale 
Évaluation :
1

Lnonny not only causednout mw jnperson but 9ver phine, he was very unprofpoffwdiinak thwn h put otherbsryff in my wt9rage xgaffing mw

HOLLY Y  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kala p  |  Expérience générale 
Évaluation :
4

It is pricey than another storage unit in town that is set up the same way. If you only need it for a month and get a free month with your uhaul rental it's worth it. The staff is great for the most part bit if you have your debit card compromised and forget this is on it there is no grace with late fees.

Stacy C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel M  |  Expérience générale 
Évaluation :
4

They could not honor my reservation and refused to do anything about it. Very unpleasant to deal with and not professional at all. If I wasn't in a bind I would have taken my business elsewhere

Paul D  |  Premières impressions 
Évaluation :
5

U-Haul is a great company.They will work with you.people their are helpful and polite.

Cindy B  |  Premières impressions 
Évaluation :
1

They gave my storage unit away When I called to put it on reservation

MONIQUE G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY S  |  Premières impressions 
Évaluation :
3

Did not end up keeping that storage space due to the general manager being a horrible experience from the get-go

Danya A  |  Expérience générale 
Évaluation :
1

I liked them at first when I got the unit but they kept locking me out at different times and were rude to me often. Then upon moving out I was not feeling well and asked someone to get the rest of my stuff out and they left a bunch of trash, Lonny called me and was very rude and didnt care that I apologized and didnt know it wasnt clean. I did go back to clean it out myself and was locked out again. I had to call 8 times before I was able to go clean it.

alyssa B  |  Expérience générale 
Évaluation :
5

I especially love it because of the access hours... I don't have to rush to deal with it.

KIMBERLY N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather M  |  Expérience générale 
Évaluation :
5

Smooth online booking and moving in. The place was well kept, with secured access to storage. 👍

Milble P  |  Online Move In 
Évaluation :
4

Keep up the good work !!

Andrew D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn C  |  Online Move In 
Évaluation :
3

It was a good storage unit the only problem that I had was that they up the price of the unit which made it had to afford.

anna B  |  Expérience générale 
Évaluation :
5

Employees were friendly, helpfull and patient. I came back for my storage after about 3 months, but was couple days after the 1st. The rent had already auto drawed, but was told it was during short grace period at beginning of every month, I did not expect it, but was given a refund of the storage unit for that month. It was greatly appreciated since I mistakenly forgot my lock key and had to call locksmith. Made my move from storage to new home just that much smoother. Thank you E 1/2 St U Haul.

Rebecca H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary A  |  Online Move In 
Évaluation :
4

I rented a 10 x 10 for one price, stayed for 1 1/2 years and had 2 price increases. I paid automatically and had to change my bank card and didn't notify U-Haul of the change and didn't receive any notice from them till it was long past due and then had to pay a ridiculous late fee so their customer relations could be better

kerry m  |  Expérience générale 
Évaluation :
2

Manager Lonny Bloss needs retrained and given lots of customer service classes, he is terrible!!

Tom S  |  Expérience générale 
Évaluation :
5

I called to reserve a unit but when we got there it was gone. The people in the office were very helpful though. We ended up getting two smaller units. Hopefully we can get into a bigger unit so we won't have to go to two places for our stuff but I am confident we will work it out.

alyssa B  |  Premières impressions 
Évaluation :
5

Great friendly staff. Thank you!

CHARLENE C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leah p  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

hayden j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C  |  Online Move In 
Évaluation :
5

My total experience with your facility from boxes to blankets to 6’ x 12’ trailers to the 10’ x 30’ storage unit was great at a time in my family’s life where we really needed that—thank you!

JOEL W  |  Expérience générale 
Évaluation :
5

I enjoyed talking with the crew they were all very helpful and pleasant to be there thank you all for your service

Debbie A  |  Expérience générale 
Évaluation :
5

Always have the best customer service. Keep up the great work!!

Janine J  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A  |  Expérience générale 
Évaluation :
3

The floors had 2 yellow sticky spots that were hard to get off.

Melissa T  |  Online Move In 
Évaluation :
3

On-site bathrooms were disgusting. Otherwise what I would expect from a storage facility, nothing special.

Tiffany M  |  Expérience générale 
Évaluation :
5

4 years Great to work with !!

leah l  |  Expérience générale 
Évaluation :
5

Great customer service!

James P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex g  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe m  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTIN B  |  Expérience générale 
Évaluation :
5

The experience was great the only thing that would have been a little better would have downsized to one unit below. We made it all fit and the old unit is cleared out now and doesn't need to be rented another month and it was very helpful to get a smaller unit, save money for moving later, and I really appreciated the fact that the units where close by each other so I did not have to move stuff very far.

Kristin B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA K  |  Expérience générale 
Évaluation :
1

Was happy with storage until I moved out. I was charged for the full month after the check out verification was done. Inspection was done on 5/14 and bill was sent to me for 5/14 -6/13.

Krista B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon t  |  Expérience générale 
Évaluation :
4

Very nice people n very customer service based. Thank u

james g  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTIN T  |  Expérience générale 
Évaluation :
5

It was all a very good experience!!

Larry A  |  Expérience générale 
Évaluation :
1

Will not use or recommend this Uhaul storage location due to conduct of personnel, Lonny Bloss, during a conversation. Very unprofessional, making accusations against us and using profane language. Lonny also made demands out of the scope of the signed contract and in addition violated state mandate requiring the wearing of a mask when not distancing. I was forced to immediately contact legal counsel for direction on the best way to handle Lonny's conduct. For this reason, I will no longer use storage services at this location.

David G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig K  |  Expérience générale 
Évaluation :
5

The people that work here are the best. Great job.

Kevin L  |  Expérience générale 
Évaluation :
4

Great experience with the people who work there

Craig K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIE H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beatrice g  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrica k  |  Premières impressions 
Évaluation :
4

The card reader at the Long Park facility seems to have problems reading cards on both the entrance and exit.

SHAUN H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mindy c  |  Premières impressions 
Évaluation :
2

There was always homeless people sleeping there the bathroom was disgusting, ruined by homeless. Staff never did anything about it made me feel like my things weren't safe.

arturo m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN T  |  Premières impressions 
Évaluation :
5

Staff was friendly. Tenant once saw me struggling with loading storage as a single parent helped me out. When I went to collect my things, I got liz from another location which lead me to Lonny and they were able to go above and beyond with customer service for my needs. Would reccommend.

jodee h  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam P  |  Expérience générale 
Évaluation :
5

Great customer service and location was extremely convenient. Love the app, made easy to pay on time without hassle of going in.

Courtney S  |  Expérience générale 
Évaluation :
4

Perfect

jamie s  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mae C  |  Expérience générale 
Évaluation :
5

Customer service was great!!

Jonathan P  |  Premières impressions 
Évaluation :
3

Storage unit was secure and clean. Most of the staff was friendly and helpful. Store Manager Lonny Bloss was incompetent at processing a payment and explaining charges and rude when called out about it.

TARA U  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D  |  Expérience générale 
Évaluation :
2

Will never use Uhaul ever again. Set up payment to be automatically taken out and it wasent done and never got informed it wasn't paid so they locked us out. When we went to complain about the late fee lonny said we were responsible about making sure it was done. Automatic payment means we shouldn't have to call to make sure it was done Libby was rude and very nasty and said he wouldn't refund it. So we went across the street to friendly budget to get a truck for my daughter to move. Lonny has very poor management skills and not a person you want to give business to

van n  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norma W  |  Expérience générale 
Évaluation :
1

If you rent here you can expect the following as a customer: if you ever pay late, it is a personal slight against Lonny Bloss, the manager, and you will be treated accordingly: 1. You will have unprofessional, poorly trained staff calling you and not even saying hello before they demand payment. If you tell them they are being rude to you, they hang up. If you go a step further and let the manager know, he will tell you the problem is YOU and hang up as well. 2. The access is NOT 24 hours as advertised as a padlock is sometimes put on the arm of the gate. There is no rhyme or reason for why the padlock is on there and if you get upset because you are trying to leave town early in the morning to go somewhere and you cannot get the animal carrier so you can get your animal to the vet, you're the jerk for needing 24 hour access to your unit. Also. If you had holiday plans but you needed into storage to get supplies, not happening either. We missed half a day of recreation with our family waiting for someone to remove a lock days after payment which leads me to the next expectation... 3. If you ever pay late, for any reason, it is a taken as a personal slight against the manager and the store itself. It doesn't matter that the late fee adds to their revenue, even if you always pay it and never complain or argue about it! You will not get the lock off your unit without calling and making them do it even if you paid a week ago. There is a perverse pleasure taken in inconveniencing you because you had the nerve to have your check fall on a different day than they assign you. And if you call and ask how many days it will take for the lock to come off, Lonny will ask you how many days late your payment was implying you are not only paying a late fee as punishment, you're also going to be shamed for being late. Finally. I would tell you there are dozens of other storage facilities in town. If I were you, I would pick one that has some level of customer service and this place isn't it! We have been issued credits by corporate as a way of apology but nothing changes until the wallet hurts! Renters beware.

Heather M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colby i  |  Expérience générale 
Évaluation :
5

Clean and secure place. Ppl are very helpful, knowledgeable and friendly...

kathy c  |  Expérience générale 
Évaluation :
5

It's a bit high for a 5x10 but it is secure.

Daniel A  |  Online Move In 
Évaluation :
1

I am super upset that your rates are not prorated! I moved out 1 week after my rent was due and still had to pay for a FULL month! Absolutely ridiculous.

jasmine o  |  Expérience générale 
Évaluation :
2

Everyone was great with the exception of the GM Lonny. He is rude and disrespectful. He literally told me he "I don't have time for this" when I was trying to resolve an issue. I watched him being rude to other customers when I was in the store and my experience out him was awful. The rest of the staff was great and so was everything else at the facility.

brett b  |  Expérience générale 
Évaluation :
5

The storage space was free the first month for doing a one-way move with Uhaul. That's a good deal. But the price for the 10 x 20 is $50 higher than all of the other comparable storage places in the area. That's why I moved out. I didn't want to pay $150 every month for storage.

Patricia C  |  Expérience générale 
Évaluation :
2

The gate to get out of the 24 hr facility wouldn't open. I had to wait for someone to come in so I could get out.

Cody W  |  Premières impressions 
Évaluation :
4

Check in was great 5 stars.... gate at site makes it 4 stars since you can’t see/read it easily and you have to do the code at least twice

Tim G  |  Premières impressions 
Évaluation :
5

Hey Basil, thanks!!! Oh and by the way, Rachel is a "Gem"!!!! J.D. Mullins

jd M  |  Premières impressions 
Évaluation :
5

Above and beyond, spectacular survive!

tyler g  |  Premières impressions 
Évaluation :
4

My code didn't immediately work after purchase but a quick call to the office got me inside in just a few minutes! Even with the delay, this process was timely, easy, and simple.

Nicholas L  |  Online Move In 
Évaluation :
5

My only disappointment was the space not being pro-rated when checking out of the space.

cheri m  |  Expérience générale 
Évaluation :
4

Clean and pretty maintained weight issue the gate didn’t work all the time

John G  |  Expérience générale 
Évaluation :
5

Very friendly and had great customer service.

Cindy S  |  Expérience générale 
Évaluation :
5

Aucun

Cynthia G  |  Premières impressions 
Évaluation :
5

Value for money. 24 hr access.

Sean P  |  Expérience générale 
Évaluation :
1

Horrible. Tried to figure out how to stop paying late fees after months of paying it due to only getting paid twice a month, I tried to get my pay day changed no luck. Emailed basil. No response &More

Courtney h  |  Expérience générale 
Évaluation :
4

It was a good experience.

Karen C  |  Expérience générale 
Évaluation :
5

Amy was great! Along with all the other staff , will use your facility again very soon!

Raoul O  |  Expérience générale 
Évaluation :
2

Tried to downsize from a 10x20 storage unit. Called the office and uhaul itself at least 10 times over the matter. I was always "transferred", then hung up on. Moved out because of this.

Josiah S  |  Expérience générale 
Évaluation :
4

The gate appears as if someone could just walk right through it. The lights weren't very bright .

Danielle L  |  Expérience générale 
Évaluation :
4

Had a problems at first but gotbetter

ANN C  |  Premières impressions 
Évaluation :
5

Truly a great storage site and very helpful to have access any time I needed.

SarahJean T  |  Expérience générale 
Évaluation :
4

Took a star for the automatic system not working to let me be able to do self storage on my own when online it was stating otherwise. Ty for the customer help & quick response, I do appreciate it.

Jeffery N  |  Premières impressions 
Évaluation :
5

Wonderful, secure facility and very helpful staff.

Wendy Q  |  Expérience générale 
Évaluation :
5

Fast and efficient service

ginger a  |  Premières impressions 
Évaluation :
3

Your employee "Val" was awesome. Other employees seemed either over worked and/or not interested in helping customers. Thank you Val, you deserve a raise!

John L  |  Premières impressions 
Évaluation :
5

Very helpful, friendly, fast.

dan c  |  Premières impressions 
Évaluation :
4

We had some issues from me getting a second unit. But the staff was accomidating to fixing it.

jennifer c  |  Premières impressions 
Évaluation :
5

Great experience!

jill t  |  Expérience générale 
Évaluation :
5

Very professional and all around great experience!

jill t  |  Premières impressions 
Évaluation :
5

Great service!

ANGEL M  |  Expérience générale 
Évaluation :
4

2 gals, Amy & Kelsey were immensely helpful & professional & pleasant & Amy went above & beyond in keeping an eye on our unit. Angie, a phone operator, should be reconsidered & provided lousy service.

justine s  |  Expérience générale 
Évaluation :
5

You are the best, thank you.

donald h  |  Expérience générale 
Évaluation :
1

We rented a 26 ft truck got to grand junction they didn't have our reserved 30 foot storage unit. Had to call Basil Williams boss in Denver to get the 30 ft unit price for 3 10x10 $190 vs $300. Out o

DAVID C  |  Expérience générale 
Évaluation :
5

The employees of U-Haul treat you with the utmost respect and are very friendly and willing to assist you.

Bill P  |  Expérience générale 
Évaluation :
5

The employees at U-Haul all went above and beyond to assist us in our move. Nathan gets 5 stars in Dickinson ND and Victoria gets another 5 stars in Grand Junction CO for the courteous service.

Bill P  |  Réservation 
Évaluation :
4

There wasn't a lock at the unit as stated by staff, we had our own. Key card didn't work for 2 days. Your staff quickly resolved the key card issue, it just took away time from our busy schedule

Frank O  |  Expérience générale 
Évaluation :
1

The storage unit the access code didn't work and the unit had a lock on it. A call to your customer service resulted in either being placed on hold forever or disconnect. Was resloved next morning.

BRAD H  |  Réservation 
Évaluation :
5

Friendly service and competitive prices. From beginning to end very efficient.

Randy P  |  Expérience générale 
Évaluation :
1

disappointed in the service and cleanliness of the facility.

Sean C  |  Expérience générale 
Évaluation :
5

The U-Haul employees were very friendly, knowledgable and accommodating!

sharon s  |  Expérience générale 
Évaluation :
5

Great service, very nice facility.

David L  |  Expérience générale 
Évaluation :
5

Awesome staff and facilities!

Francis W  |  Expérience générale 
Évaluation :
5

It was a good experience

debra s  |  Expérience générale 
Évaluation :
5

Brittany was quite helpful and gave me important information concerning my request.

Catherine W 
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