I tried to reserve online and it wasn't working so I called in to reserve in advance. The lady was helpful but left out all the instructions. She mentioned I would get an email with information. I show up at the site and open the email, yes I should have reviewed prior to but moving days are busy and I elected to wait. I get there and the email provides ZERO information. I call the office again and they share I have to come in and finish set up. At this point I have my movers with me, on the clock and now I need to spend time driving across town with trailers and paying for workers to stand and wait. I get into my unit and theres rodent feces. I do like the width of the drive ways and the size of the unit is good. Access is easy but prefer codes rather than cards. Overall I would recommend to someone with the warnings of set up and possible rodents.
Erika L. | Premières impressions
Customer Reviews for U-Haul Storage at Stockton Hill Rd
Location en tout temps
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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The only thing I did not like about here is u-Haul reservations offered me one month free storage and they would not do anything to help honor that. I was told that I could only pay first and then call U-Haul customer service to get it fixed. Which I did after being told they could have fixed it when I was in store Buy customer service.
ALICIA M. | Premières impressionsThem staff was super excellent and helped me like I was a friend. Best service of any U-Haul I've been to.
Nancy H. | Expérience généraleExcellent facilities! Professional service
ladonna r. | Expérience généraleThis Uhaul location gave me the best customer service any uhaul or storage facility has ever given me!
Nadia R. | Premières impressionsBilling cycle was sporadic at time causing me financial in convenience and burden
benito d. | Expérience généraleLoved how easy it was to talk with staff & to maintain account online.
MICHELL S. | Expérience généraleI would rent at uhaul if i need another storage.
Phil p. | Expérience généraleLoved how easy and painless the process was
MICHELL S. | Premières impressionsEveryone was kind and professional
Mona E. | Expérience généraleI didn't like that the office was not at the storage location. That was inconvenient
Marsha P. | Expérience généraleFirst time using a storage facility. I lucked out when I scored a unit while moving to town from out of state. Everyone was friendly and helpful. The place was clean. My only complaint was the vibe I got - sort of felt like I was mistrusted as a default. I was on a waiting list for another unit (because I was moving an entire house) and when my "number came up" I was told that I had 24 hours to drive 600 miles to book it in person. I tried to get a message to some (manager?) chick to offer to pay up front - no call back. So, locals are welcome to store dead bodies there but we're too special to provide even a "f(%k off" to outsiders.
Margie D. | Expérience généraleThere was a problem with my auto pay getting rejected and I tried to call your store for OVER two weeks!!! No answer for at least 8 calls. Kept getting transferred to corporate because YOU would not answer your phones. Corporate kept saying I had to call you and supposedly left 2 messages for you to call me - never heard a word except your threats because my unit was getting further delinquent. I finally forced corporate to take my payment over the phone. And now I find out that you charged me a $60 late fee. You are horrible and I will write everywhere I can on social media that people should avoid you like the COVID!!!
Jesse W. | Premières impressionsI was goin through very tuff times. Was 3,4 months late everytime before I paid. Was given more time than any storage. Every place I been would have sold the unit. Was even given a break when I moved everything out. Thank y'all!. U-haul Kingman AZ. Stockhill rd. They made it possible for us to NOT loose our stuff.
Brian Chambers R. | Expérience généraleIf I ever need to relocate back to Kingman AZ I would use this facility again.
Patricia G. | Expérience généraleBrianna on Stockton Hill was excellent help. Her professionalism and customer service was beyond what is common in Kingman. Thank you. I will definitely recommend this business to the many people i know.
Darren D. | Premières impressionsSaw this U-Haul facility across the street from a sketchy self storage place that had managed to lose my reservation (after I drove 12 hours with a loaded U-Haul truck.) I walked into U-Haul and lucked out finding a unit available. My worst day turned into my luckiest. The staff were friendly, they explained everything clearly, and the storage facility was clean, secure, and gave me confidence about leaving half my possessions there.
Margie D. | Premières impressionsthank you for being there for me and having the patience to help me. been along time since I needed a storage unit-staff was great and always friendly.
katherine c. | Expérience généraleNot everyone is on the same page and communicate different things, but they make it right and definitely have friendly staff.
Summer P. | Expérience généraleI've had my storage unit for almost 3 years now and I've never had an issue. Everyone is also so pleasant and helpful.
marisela a. | Premières impressionsThe office was very rude and disrespectful to my wife while the gate was broken for the majority time of our stay we will never recommend this service with U-Haul to anyone we know nor will we ever be using it again ourselves
tavares l. | Expérience généraleAll good!
jack g. | Expérience généraleVery Professional and friendly. They Made our whole moving experience during this unseen COVID-19 event very pleasant!
Leroy C C. | Expérience généraleFrom day 1, I had this unit about a year i had Zero issues. Thank you for the easy and friendly service.
Wesley M. | Expérience généraleI moved from Washington to Arizona. The office staff were great! Fast & efficient storage rental.
Connie C. | Premières impressionsThanks again for all your help
brianna s. | Premières impressionsUhaul customer service is awesome, thank you for all the help and laughs. We need more people happy and helpful.
Rebecca F. | Expérience généraleusing Uhaul.com to reserve and pay for my storage unit was the easiest thing to do and I would recommend everyone to reserve their storage unit online thru them. As soon as I paid my first month's storage rent, the texted and emailed me my storage number, access directions and the gate code. When I arrived to my unit, it was clean and a brand new lock and keys were waiting in the unit for me. The move in process was so easy using the online reservation system. Thanks uhaul for making my life a little easier.
Rebecca B. | Online Move InEveryone was incredibly nice and helpful!
Charity S. | Expérience généraleAs good as it gets.
Michael S. | Expérience généraleWas told I had reservations for the largest storage unit available. I made it clear I needed that due to moving from Colorado to AZ and having a full 26' moving truck. When I got there to get my unit I was told they only had the smallest size available and that they couldnt help me I was told wrong. I now have to try and fit everything into a 10x15 unit and will more then likely have to get another unit.
Alexis H. | Premières impressionsWe were thier for 7 months and everyone was so great thier
donna w. | Expérience généraleExcellent customer service!
KEITH S. | Expérience généraleExcellent staff and service
GAYLE C. | Expérience généraleGreat customer service in an efficient and timely manner.
NICKI G. | Premières impressionsThank you for your help.
susan p. | Premières impressionsBusiness very clean, staff was professional and nice. I would recommend them to everyone,
Scott M. | Premières impressionsThe staff was very accommodating and assisted me with all my needs.
ASHLEY M. | Premières impressionsVery nice place and was very secure. A little pricey I think but willing to pay for it with the peace of mind of your stuff being secure...
vanda w. | Expérience généraleJim was very helpful with all of our questions. Merci.
Krista D. | Premières impressionsAll was well, thank you
Jennifer M. | Expérience généraleAll went great, slight problem with lock instructions
Martin S. | Premières impressions👍
SHEILA A. | Expérience généraleAllen was extremely helpful and very pleasant.
Tamara R. | Premières impressionsVery kind and helpful
Jefferey s. | Expérience généraleThe storage facility was well maintained. had 1 problem but with a phone call resolved it. The only real issue I had is it said first month free but wasn't was told because I did it online!
Michael L. | Expérience généraleGreat job
Alisha G. | Expérience généraleI HAVE NOT MOVED OUT; IF YOU HAVE LOOTED MY STORAGE UNIT, I WILL CONTACT THE LOCAL LAW ENFORCEMENT AND THE APPROPRIATE COURT.
twilah f. | Expérience généraleBeing elderly, I know I can count on U -Haul to explain things I might not understand, Thank You U - Haul.
Patricia C. | Premières impressionsAllen was very competent and helpful. Clean store and friendly staff.
steven s. | Premières impressionsFrom the start staff very professional and knowledgeable. Rare to see anymore where staff and management take pride in they're jobs. Would highly recommend.
Tim M. | Expérience généraleAll went well in office and online, I had to change the size of the Truck I rented and feared I wasn't going to get the size I needed, but all went well. Thank you U haul for a smooth move! Donna G.
David G. | Expérience généraleMoving in site unseen was a huge leap of faith but the folks that manage U-Haul Storage at Stockton Hill Road made the move seem effortless. All while transitioning from another state.
Jadan L. | Expérience généraleThe only complaint that I would have is that the manager seems to be a little not so personal, but a little to militant.
Robert W. | Expérience généraleMerci
kathline s. | Expérience généraleUnfortunately, my escrow didn't close on time so I had to pay another months storage for a few days of usage. Policy but would have been nice if it could have been prorated.
teresa w. | Expérience généraleVery friendly staff. We had 3 storage units and there was easy access to all. Je les recommanderais à n'importe qui.
GARY D. | Expérience généraleall was good, now Im looking for a great deal on a truck rental and storage in the Denver area, what can you do to help?
truman c. | Expérience généralenon
Hans B. | Expérience généraleWould definitely use this place again
TERESA J. | Expérience généraleThanks
richard a. | Expérience généraleNot much lighting
tami s. | Expérience généraleThere are no bins for customers trash. Very inconvenient for your customers. Should be a standard service for doing business.
stephen p. | Expérience généraleThank you for the experience, I did have a good time.
Christopher d. | Expérience généraleHarrison storage units were clean, maintained & well lit. Uhaul personnel were very friendly & polite. We would recommend uhaul storage units to everyone,
Irene S. | Expérience généraleGreat for what I needed
David P. | Expérience généraleThanks to Brian.
NILES W. | Expérience générale