Customer Reviews for U-Haul Storage at Tempe Town Lake

Évaluation :

5

Staff was great and informative. Very helpful as well...

Évaluation :

5

I didn’t receive the free lock that I was suppose to get.

Évaluation :

1

Truck wasn't at pickup location spent 45 mns being placed in circles with customer service before being told now I have to drive 25 mns back by my house to get a truck and tow dolly putting me hours behind of schedule and also causing me to not get to my destination in time to do anything I needed. It also caused me to miss work the next day! That's hours that now won't be on my check. Then we get to storage and the first locker had a lock on it, the second had no luck but was filled with someone belongings the third one had a mouse trap right in the middle. There was trash on property and we were told about a man that walks around on property which does make me a bit nervous for my property. I went to drop off the truck and brought it all up to the GM Jazmine who made me feel heard and understood. She was honestly the only good experience that I had with UHAUL I'll never use them again and I'll never recommend them that's for sure. Kinda sad this company went downhill. I'm not the only one that recently has had poor experiences with UHAUL. You guys need to get it together and do better. Maybe better communicating and better training on some of those customer service reps because I even called and finally got so mad I needed a supervisor.

Évaluation :

1

I tried over 10 times (MORE (1 and 1/2 days of phone calls, while packing and moving) to reach the local storage facility location and was shunted to a CENTRAL HUB each time. The hub and the local facility did not have the same information. The local facility told me there was a lock on the door that they thought was mine. I had not been there yet!! They could not remove the lock (from someone else) unless I was there... which makes no sense. They could not rent me a NEW storage site, they could not upgrade, or sort through the problems. Each time i called the Hub had different information. I GAVE UP AND WENT WITH CUBE SMART STORAGE!

Évaluation :

3

My unit was dirty I was in a fast hurry to unload and couldn’t find the attendant but the floor was full of dirt.

Évaluation :

1

My storage unit was broken into, and my belongings were mixed with someone else's. I had to go through the unit, separate my personal items from the other person's, and place their items in an empty storage unit. Additionally, the lock on my unit was replaced with an identical one, which cut off my access. This facility has no cameras monitoring the climate-controlled units, despite this location experiencing multiple break-ins over the past few years. One incident, which involved more than 20 units being broken into, even made the news.

Évaluation :

5

Perfect for storing my daughter's belongings for college over the summer. Climate controlled everything was perfect when we moved it all out. Great location to ASU and apartments.

Évaluation :

5

Everybody I’ve dealt with at U-Haul during the rental experience has been fantastic, I can’t remember the names of all the people that answered my questions but very happy with the atentative staff at this location and the facility itself, thank you, U-Haul

Évaluation :

3

This place needs personnel on-site. Upon my move out, there were only one working cart available. The second one was broken. There was another family utilizing the one that was working. When I called the Scottsdale location (where I made the rental), I was told that was all that was available at that location due to people taking them. So this was punishment for the rest of the customers. Luckily, I had a wagon and laundry cart that I was able to use until the other. cart was available.

Évaluation :

1

I rented a storage here over 5 years. When I started to rent, it seemed to be normal U-Haul rental facility, but many changes over the years. My unit was broken in and most of property was stolen or damaged. I had no choice to move out. It was last Friday . An attendant at the time was very kind and helpful for the situation. He told me to call a manager on Monday first in a morning. The manager was rather irritated and said someone will call back, but so far, no call. This facility has cameras only entrance gates, no other area and only one attendance , so has no time to patrol facilities.

Évaluation :

1

This place is a disgrace to U-Haul. The facilities are run down, they are kept well above the promised temperature (I had an important poster partially melt because it was constantly at 90 degrees when it's supposed to be at a maximum of 85 degrees). Deals that are advertised both online and in the contract terms are not honored because the manager doesn't feel like playing by the rules. I am appalled by the way that my concerns were handled by the location previously; I work with freshmen at ASU who frequently ask for recommendations on where to store their belongings over the summer. There is one correct answer: not at U-Haul at Tempe Town Marina.

Évaluation :

3

We checked in and paid on Saturday and when we came to load the storage unit the next day, our reservation had been cancelled and we weren't able to get in the gate. The man at the unit was helpful and fixed things for us but this was very inconvenient and wasted a lot of time.

Évaluation :

5

No issues with the facility. seemed very well managed.

Évaluation :

1

My experience in the beginning with Steven was great! He was super friendly and helpful over the phone and in person. I was able to pick up my equipment no problem. Unfortunately packing took a little bit longer so I called and told them I wanted to pick up my auto transport trailer the next day. This morning I went in to get it and the lady Jazmin that helped me was super rude the entire time. I asked her if I was being charged again and why and she wouldn't communicate with me her answers were short and evasive very rude. Then when I went to get my trailer attached in the small parking lot she would not let me completely straighten the U-Haul truck out before backing up. I have experience with trailers, and knew that once I tried to pull out that I would have a harder time because of how I was backed in. Overall was my worst experience with U-Haul. I've never had service like this but I was very displeased today.

Évaluation :

5

everyone working was so helpful & nice!! :)

Évaluation :

5

Dealing with us must have been a challenge. IT ran into after hours and the girl didn't even get mad, she was a sweetheart. and was very patient with me. (I'm not to bright sometimes and we were all very tired) She took the time to explain everything to me. She should get a raise !

Évaluation :

1

Could not use the site because the gate was broken and could only be accessed by an employee. Which meant during office hours only. I have a day job so office hours only is not feasible. Turns out the young man from the other location that signed me up for the rental new this info but still rented to me anyway without disclosing it. That was a huge waste of my time and his. When I went back to cancel it he gave me a refund on the insurance I purchased, which I took to mean he closed the account. No, all he did was submit a refund. Imagine my surprise when getting an email telling me I was delinquent on payment.

Évaluation :

5

Jasmine, the actual store manager and the assistant manager Topher were both amazing. They were able to help me get into a storage without having the additional stress of having to move from one place to another. I highly recommend this location.

Évaluation :

5

The latch was a little sticky but no problem to deal with

Évaluation :

5

Everything met my expectations, I hope it continues to do so🙂

Évaluation :

5

Easy to move in. Staff member was excellent. Explained well and gave options.

Évaluation :

1

I had to escalate a complaint because I had a very concerning experience. As I unloaded my trailer into my Unit at the Scottsdale Rd location (I had selected and reserved the other location at Tempe Town Lake), a suspicious individual in a white truck sat and watched me for about two hours while doing nothing but sitting in his truck. I then get approached and asked to be followed out by a man in a Mercedes who had no access code to leave. Two individuals had been let in who did not belong there and present a risk to our things getting stolen. The gate was broken on 4/223 so needed help getting in but on 4/24, when I went to advise of the above, a different rep had left the gates all wide open and the door that leads to my storage units indoors, unlocked as well. When I shared my concerns, she said that is why we give you insurance and said they let homeless people sleep in their units all the time and others get in and there is nothing they can do about it. I need this escalated and addressed, please.

Évaluation :

5

I really like uhaul, nice always someone too talk to if needed and very clean.

Évaluation :

5

The young lady who helped me I believe her name was Kayla was extremely knowledgeable and helped me with a previous reservation issue. That was my fault. She took care of it and rectified the problem and made the whole move-in process. Pretty smooth.

Évaluation :

3

Storage was great. Truck rental wasn't a great experience. Charged twice. The systems don't seem to line up, can't see notes or what was said with traffic and reservation.

Évaluation :

5

I moved out the same day I got charged and the manager Jazmine was able to help me get a refund. They were very nice and helpful with the whole move out process.

Évaluation :

5

Best storage facility ever! I would recommend everyone that needs a storage this one.

Évaluation :

5

The computer was down the day I made reservations to rent the truck. I called the site to see if they had anything available. The rented one was able to make the move.

Évaluation :

5

Always use U-Haul, appreciate the services.

Évaluation :

1

This was my first time using U-Haul and I’m in consideration of never using them again I had a horrible experience here especially at this location I was supposed to pick up my rental at 7 am through Mobile pick up and some error happened and I had to wait until 9 am when the store open to see a rep. Then to top it off once they open the lady that helped me Amber M to be exact was extremely rude I told her about my situation how I had to pick up my truck at 7 am and it was already close to 9 and I still haven’t left the property she quote on quote said “I can’t help you with that right now you’ll have to wait till we open I have other things to do” then she was not only rude to me but also some other customers that were having issues as well I lost 3 hours of my rental time because of poor customer service I had to rush to to do my things in order to return truck on time once truck was turned in she looks at me and says with an attitude are you picking up or dropping off she went on to say it’s not her fault she’s new to the location it’s her first day there I am extremely disappointed at this first experience I hope U-Haul looks into who they hire as my experience her with you guys was horrible I hope I get some sort of feedback or reach out to me as this was unacceptable

Évaluation :

4

The only issue I had is there was not adequate lighting After sun set, which means my visits were restricted to daylight hours. Although I would not recommend this storage facility, the storage facility in Mesa (Which I rent) is clean well lit and managed very well.

Évaluation :

5

This was my second time using U-haul, and both times were excellent! I highly recommend because, it's easy and affordable to rent.

Évaluation :

3

Add more lights to the location

Évaluation :

5

After having my card previously charged 2 times for the rental with the assumption that I would have insurance coverage and trailer. only after the 2 previous attempts. I get the truck I need but now I lost the added coverage and trailer. Overall disappointed. but Jazmine helped out big time easing the struggles I been having

Évaluation :

5

I wish it had an application to use remote access and not having to get off the car to enter code.

Évaluation :

5

Grrat crew

Évaluation :

1

Was yelled at by Uhaul employee while I had Uhaul customer service rep on the line with me whom witnessed this very uncalled for treatment. I asked numerous times to speak with the Manager Jazmin Flores who completely ignored me as she walked around outside and by me a few times as I was on the phone with uhaul CS. Both made me feel as if I were an inconvenience. I was lied to, humiliated, mistreated and never got an apology. Jazmin's position as a manager needs to be reevaluated as she seems to be having issues managing two location as well as lack of mannerisms towards paying customers such as myself. Horrible experience! I filed a formal complaint so I am anxious to await the follow up and if I will ever get an apology.

Évaluation :

4

- The site offers FREE locks per unit if online was used for setup and move in. However , I wasn't able to receive the link or code. I was told to let the location know and they would give me the locks. However, they were currently out of stock. - location was not able to enter my smid ID to get my 20 %discount for UHI employee. I was told the GM would contact me on Monday (today) on both items. On Monday I was called. Both issues were resolved.

Évaluation :

1

Moved out in time and have photo evidence. Called corporate support line who said they messaged management. Management never got back to me. My unit was empty and clean before the due date and then I was not allowed to submit the photos until two month's worth was paid. Unprofessional and unhelpful.

Évaluation :

4

If I need to rent space again I would comeback I been renting with u-haul for a long time They have taken care me very well

Évaluation :

4

I would have rated excellent but: - there wasn't anyone at this location office and there were times I would call the office number and no one answered. - electric sliding door to our interior unit broken one of the only times we were able to go and we had to alert the property through the corporate service number because the local office did not answer my call several times and no one called me back after leaving multiple voice mails - when I was able to talk with someone they were friendly The - tire mobile app is terrible. I tried to sign up multiple times and was never able to create an account so then had to call the office when I had a question or needed help with billing

Évaluation :

1

They where very hard to work with and never would help me with my remote access when everyone else's remote worked but never would help me program mine so I gave up on the storage very rude women and men that operate that center that controls hat storage facility mainly the Mgr women

Évaluation :

4

The store manager of this facility will always have my business. She understands customer service when most people just don't care. Give that girl what she needs to be successful.

Évaluation :

5

Dominica help me and my children a great deal!!! Merci

Évaluation :

3

Staff were not easy to work with often not available locally so. Number would route to customer service so long wait times and then the information was not accurate given from Customer service to the local hub / ended up having trouble once I was actually there to rent the unit but my experience was not good with the local team / they kept saying customer service doesn't have the right information? Was like what

Évaluation :

3

Easy to move in.

Évaluation :

1

This experience was terrible. Some of our property was stolen from our storage unit. I immediately reported the theft to U-Haul. It's been weeks, I'm still waiting for a call back. We will never use U-Haul again. Others, beware and look elsewhere for storage.

Évaluation :

4

A little expensive with all the added cost but good other than that

Évaluation :

5

From renting a U-Haul to storing our stuff for a few months, everything was smooth and easy. 10/10 would recommend the services from the McClintock U-Haul store to all my friends (who are moving to the valley soon).

Évaluation :

2

the staff were challenging; they didnt get our information correct several times; additionally when you call customer service they give you information about discounts that are not really true when you get to the actual store itself-all of it was more challenging than necessary. A move is challenging enough especially across several states--so having the UHAUL experience be difficult wasnt okay

Évaluation :

5

Everything went perfectly and the uhaul employees at 800 McClintock Dr were extremely helpful.

Évaluation :

4

I was charged a late fee despite calling to cancel well in advance, it was easy to get reversed upon calling at least.

Évaluation :

5

We are transitioning from CA to AZ. The process was seamless. Your agent was very respectful, friendly and informative. Sorry I did not get his name. The storage unit was clean and move in ready. Everything exceeded my expectations. Thank you for being customer centric!! Marcus

Évaluation :

4

There is no staff at this facility. It is self managed.

Évaluation :

5

Friendly convenience and especially clean and ready love the app process!!

Évaluation :

5

We will move the rest of our stuff in tomorrow but so far it has been fantastic

Évaluation :

4

Making the reservation was quick and simple. The staff was professional and friendly. The storage unit itself was clean and met my expectations . The only reason I can't give 5 start is the fact that a new lock was "included for free" in my rental. When I checked in, all the locked were sold out and I was told "sorry, you can buy one at Walmart"

Évaluation :

2

I got locked into the facility and had to spend hours on the phone to get someone to remotely open the gate for me so I could leave and if it had Been any later I would’ve been stuck until 5am

Évaluation :

5

I had an excellent experience with the store manager Jazmin when I purchased the storage unit, but later on I needed to make adjustments because the unit was smaller than I expected. The person I spoke with later in the evening wouldn't swap me to a bigger unit even though I hadn't put any items inside the storage. I explained my situation & He said pictures needed to be taken blah blah. I explained to him I had just enough funds to do what I needed to do. He wanted me to extend my rental until the next day in order to get a bigger unit. This would of been a great inconvenience as I had others helping me who wouldn't be available the next day. I ended up throwing away items just to make room. I'm disappointed but oh well....I had to make it work. I would like to say he offered me a discount on the bigger unit if i waited, but it wouldn't have made sense, or made up for all the money I would of had to pay the next day...just didn't make sense to me.

Évaluation :

3

I do not know that you had to go to a different address to see someone in person about my storage. There was supposed to be a lock inside of the storage and there was none.

Évaluation :

1

I was left without access to my storage unit for over 4 months with gate issues. nd fees from the first date that I did not have access to my unit to the day that I received the remote. The multiple emails, phone calls, and account messages that I have sent over the last few months show that I made every effort to let U-haul know of these issues and I shouldn't have been charged. This was ultimately an oversight from U-Haul and should be corrected.

Évaluation :

5

A++++++++++++ SERVICE

Évaluation :

1

Staff were Horrible at the McClintock location. I suggest you go elsewhere. The Manager is a total jerk!!

Évaluation :

1

I am currently canceling my storage unit because I was given an access card to access the yard and my access card wouldn't work. I wasn't even able to get to my unit to use it!! I'm extremely upset at this whole situation because through this whole process most of the people I've dealt with have either not been able to help me or refuse to help me.

Évaluation :

5

Quick & easy

Évaluation :

1

This experience was a very stressful experience because of the process being all online. My check in did not go through, I had to call the manager of this location to give me the key, and then later I could not check out because there was no direction on how to do so. When I called to try and tell someone I dropped off the keys in the box, I was on hold for 30 minutes and then was told I never got the uhual when I clearly did because the manager handed me the keys herself and then was charged the full amount after all of that. Very poor service and communication.

Évaluation :

1

Too many issues to list here. Major issue was that they didn't honor the first month free storage even though I had a one way truck rental. They also assigned us to a unit that was locked and we had to drive all the way back to ask them to unlock it for us. Grievance has been filed and I'm waiting to hear back from the DM.

Évaluation :

1

Départ

Évaluation :

1

Charge the amount that is agreed upon instead of up charging for mistakes on the uhaul end

Évaluation :

1

The key was not where it said it was , I called the 24/7 phone and I waited for 2 hours and 30 min and couldn't get into the truck ! I got charged and had to wait until next day to rent another … I was using self pick up at 9 pm and instructions said password was POLL and the lock in the back of the truck opened but the key wasn't there …

Évaluation :

4

The staff was excellent, but there not being any staff at the actual storage facility was very inconvenient. The online self-move in was not working at all and kept directing me to the McClintok office. We had movers waiting for an extra half-hour for this reason.

Évaluation :

1

Don’t have the U-HAUL location be at a crack house.

Évaluation :

2

Had to come back to the office many times for help with my unit. They assigned me a unit that already had a lock on it and would not answer the phone. The man who sold me my truck was great but the service as the day progressed for worse.

Évaluation :

4

I had an issue finding the key to the truck. The instructions on the app did not clearly state where I was expected to find the key. The location was convenient to the ASU campus and the truck was clean and worked as it should.

Évaluation :

1

They had me pay for 24 hr access I never got them I got some kind of a move out notice in and envelope and a file. No name no date. Then I was locked out if my storage for a week and I could access the gate but not my unit. Jeffery Pickett Andy Smith and Jennifertge admin assist had a moving company come move me they left without me so I have no idea if they took anything I don't know where they disappeared. Then threw my things in piles left things in the elevator all the way downstairs and outside of the elevator so people could not pass by. When I saw my Mohammad Aly picture with a big foot print in it I asked them to be more careful. They sent and left after I have them a tip 40 and left me hanging. No 40 dollars. To top it off one of the uhaul employees called the Scottsdale police to my new storage. WHO DO THE PEOPLE THINK THEY ARE? I HAVE PICTURES THAT LITERALLY THREW EVERYTHING INTO MY STORAGE BREAKING 1000 worth of my equipment so now I can not do any jobs because everything I own is ruined!!!! My desk was upside down somebody peed in and on my clothes. I AM A VET AND I WILL DO EVERYTHING I CAN TO GET THESE PEOPKE DISMISSED FROM UHSUL AND LET THIS COUNTRY KNOW WHAT KIND OF PEOPLE UHAUL BACKS.

Évaluation :

1

The storage that was given to me is already occupied and no one is helping me by giving a new storage

Évaluation :

3

Interface of doing reservations online and confirming them on arrival in the area DOES NOT WORK. We had to redo the storage reservation on arrival. The change delayed return of the trailer and the original agreement of 30 days free storage for using the trailer was not honored.

Évaluation :

1

No one on site to assist, now instructions on where to find key. Had to go to other location posted on the door. Waited for 45 minutes and was hung up on several times. Employees used explicit language.

Évaluation :

5

Very nice, very helpful would go there again and again.

Évaluation :

5

Donavan was 5 star !

Évaluation :

5

Donavan was great !

Évaluation :

3

Lock was not in the unit, had to drive to another location in a truck to get one. Not the end of the world but was a super hassle and added about another 5 miles to my U-Haul rental.

Évaluation :

5

Quick and efficient, knowledgable and always a good service. I have moved myself countless times and I have always relied on Uhaul. Never have been disappointed.

Évaluation :

1

The guys there at the office were rude and disrespectful. The unit the sold me was been used by someone else with a lock on it. When I tried talking to two guys there, they simply ignored me. I felt very little in front of them. Bad experience ever. I will never treat a customer that way ever. They need training.

Évaluation :

4

Donivan Holloway Thomas is the best. Give that man a raise

Évaluation :

1

Donivan needs to be replaced! He is nowhere to be found, doesn't return calls or emails. He is a complete waste if payroll!

Évaluation :

4

Call me 6023180554 Why was I sent this text message to do a review now???

Évaluation :

4

Proper materials can be considered

Évaluation :

5

Awesome crew with great customer care and good attitude with attention to detail.

Évaluation :

5

Donivan was Excellent He bent over backwards to fix this HUGH Fiasco. My U-Haul storage reservation was confirmed 3 times last week before I droved to 1905 E Apache Blvd, Tempe, AZ .The Movers & I get to the correct place 9am.only to find out They have NO STORAGE units. I had to drive to another Uhaul 800 N McClintock dr, & drive to another 500 N Scottsdale FINALY by1pm Donivan find me a unit to unload the Uhaul truck. I Had My Movers for 2 Hrs at 9am NOT 6 hours. Donivan & His crew get the 5 stars. I Demand compensation for the MAJOR inconvenience we went through driving to 3 uhauls. How can Uhaul be so incompetent???

Évaluation :

5

Very professional and effective

Évaluation :

4

Donivan-Holloway Thomas deserves a raise

Évaluation :

2

I have had issues with my storage since February 21 . First my auto pay stopped without notice and I was charged a late fee as I was unaware it was stopped ! Then I was supposed to be moved to a diff unit with first month free per Cody - but was billed for it anyway and got another late fee ! There is a complaint open with a callback from Donovan 2 weeks ago to rectify my issues ! Nothing - called again after on 7/6 my account was debited without authorization ! No resolutions to my 2 late fees that need to be waived and after 7 years I am super disappointed ! Can somebody pls fix this ?

Évaluation :

5

Donivan is definitely the best manager for the role. He helped me through all the difficulties in the world and I am more than grateful. Made life extremely easy for me. Definitely a five-star experience with him and his staff.

Évaluation :

3

When getting a U box was poor service . But the movers were excellent.

Évaluation :

1

I was one of the 60 tenants that had one of their units broken into and all of my stuff was taken and I was not notified until weeks later. And your so-called insurance that you have is refusing to pay me anything because they were all vintage tools that I don't have receipts for. This place is so unprofessional it's mind boggling. the only reason why I didn't move out sooner was because of the pandemic. I have had so many issues with this property I can't even explain them all and I will tell everyone I know to NEVER do business with Uhaul. I'm glad that it's being torn down.

Évaluation :

1

Very unorganized they do not answer their phone do not answer their cell phone bad management overall

Évaluation :

2

Reaching the property manager by phone was always a challenge. The local number always rang into the central call center and they always took a message that was never returned. Emails had to be sent 2-3 times before receiving a response, or a return email wasn't sent. The property office was permanently closed which made it inconvenient to have to go to a second location to speak with staff. The on site restroom wasn't clean. I moved out of the unit on 3/21/21, in response to management informing tenants that we had to vacate by 3/22/21, due to facility renovation. I emailed Donovan Holloway on 3/21/21, attaching 2 pictures showing that unit 446 was vacated that day and requesting information about a credit for 10 unused days of rent for March. That same email was forwarded to Donovan on 3/23/21. No response was received. On 3/27/21 Donovan sent a generic email noting a storage move out date of 3/26/21, and requesting completion of a survey. I expect an email response noting a credit amount and when it will be issued.

Évaluation :

2

Worst office and management I've ever dealt with. Totally unprofessional and Mari is one of the absolute worst people I've ever spoken too, very disrespectful and as for Donovan who can email me and never return a call. Recommend new staff.

Évaluation :

5

Thk u to "all"at the Mcclintock location .. especially Donovan.... He was very helpful to me at a last moments time ..All the staff is extraordinary !!!very helpful , pleasant . Thank you for everything .. and sorry to be pain in """ sometimes... best of health and family to all .. I'll see you alll on future moves... From Alexandria

Évaluation :

3

I moved because storage facility being torn down.

Évaluation :

3

It was definitely old and run down and in need renovation but it met my needs. My no responses are just because there was no office or staff available for the past while. Not a convenient location to get out of if you live north.

Évaluation :

3

This U-haul center is being torn down so it's hard to rate it at anything but past experience was good. I did move to another U-Haul facility download Road obits

Évaluation :

1

Treated me very badly after many many years as a steady reliable customer.

Évaluation :

3

Got a call 2 weeks before payment sayin i need to move my stuff was not very happy about that an when i call i can never get anyone smh

Évaluation :

2

could not get in touch with the office during the pandemic, called several times and send e-mails. also changed our lock wth no reason and no notification. bad experience.

Évaluation :

3

I would not recommend this facility. This facility ls being torn down!!!!!

Évaluation :

3

The mgrs Jeri & Ethan Eddy were great! They were friendly & always available. However lately, there has been no one in the ofc...so no one to rate. Leaving because I was informed that this location was set for demolition & they were not renewing contracts. Otherwise, I would have gladly stayed.

Évaluation :

3

We were given a 3 week notice that we needed to leave b/c you are tearing the location down. I double checked the hours of operation with the person who emailed us to let us know the location was closing because we were driving down from Flagstaff, and arrived on Sunday to find that our code didn't work and no one in the office. Fortunately, a worker at another location pulled up behind us, and his card wouldn't allow him access either and he had to go back to his office to gain access and told us he would get us access. He came back 20 min later, but that code wouldn't work either. He spent another 5 min on the phone and finally got access, and we could clean out our unit. I appreciate his assistance--otherwise we wouldn't have been able to clean out our unit.

Évaluation :

4

Closed suddenly. Codi was a huge help sorting things out.

Évaluation :

1

My experience was great up until I terminated the contract and was then badgered for more than a year about continuing to pay for it. I explained the situation on multiple occasions to multiple personnel from UHaul but no one paid any attention and the harassment continued. I eventually contracted with a lawyer to send a cease-and-desist order. I'm keeping my fingers crossed that this email means it's finally over.

Évaluation :

5

The staff has always been very friendly and efficient. I will always use u-haul for my moving and storage needs

Évaluation :

5

Donovan was courteous, helpful,friendly ,professional, efficient and trustworthy

Évaluation :

5

Quick and business friendly. The assistant manager offered great quality service in getting our storage unit secured.

Évaluation :

1

The manager on the lot was a ..... .Her dog was out of control along with her mouth. She can not keep control of the dog . Dog gets out of its collar and is gonna bite someone . Was the worst experience I have had with a storage facility. I complained and got kickedcked out.

Évaluation :

4

Not a fan that I was not able to call a U haul store directly and would have to wait on hold for at least 10 minuets before talking to someone.

Évaluation :

3

Card did not work on first visit and trying to talk to anyone that could help was difficult.

Évaluation :

5

Merci

Évaluation :

1

Did not assist with covid-19 and paying vehicle that was in the storage facility space will not recommend U-Haul for anything to no one

Évaluation :

1

The units we had reserved and confirmed were gone. This was the worst moving experience ever will no longer use uhaul after this.

Évaluation :

4

Too expensive!!

Évaluation :

5

FIVE STARS !!! Donavan Holloway_Thomas General Manager Thanks so much for your Outstanding customer service and attention to detail. It has been a pleasure doing business with you and U-haul.

Évaluation :

5

Donivan Holloway-Thomas General Manager has made my experience with U-haul Excellent! He has gone far above and beyond my expectations on several occasions.. His level of customer service and personal attention is truly FIVE STAR.! Thanks Donivan!! Truly has been a pleasant experience.

Évaluation :

5

The General Manager, Donivan is extremely helpful and professional. He is a total asset and U-Haul is lucky to have him as an employee

Évaluation :

2

I had no issues with this storage facility until my food trailer was stolen off of the lot..!!!!

Évaluation :

1

The location was different than what was provided, I was asked to go to Loop 202 and McClintock but the location was 500 N Scottsdale Rd.

Évaluation :

3

Give a code for the key drop off box. Had to take keys to another location due to not having a code to the box.

Évaluation :

4

App provided me with the incorrect Truck # So the key didn't work. Got resolved, but a waste of time. Was SHOCKED that when I got into the truck, it was below a 1/4 tank and almost on EMPTY. Was NOT pleased about that.

Évaluation :

1

AFTER WE MOVED OUT OF THE UNIT, YOU KEPT BILLING US FOR MONTHS, YOU STILL ARE. WE HAVE WASTED LITERALLY HOURS TRYING TO GET YOU TO ACKNOWLEDGE WE MOVED OUT. YOU ARE THREATENING US WITH LIENS NOW. HORRIBLE HORRIBLE HORRIBLE. SHAME ON YOUR UNDERTRAINED INEPT STAFF AND SYSTEMS.

Évaluation :

4

I never understood why it said at the gate that you must check out. All it does is make the gate go up again

Évaluation :

5

The Mc Clintock Management and staff are awesome! Thank You! Ms.Jackson

Évaluation :

5

We moved from California. Our things were in storage longer than planned but when we first arrived Donovian (hope I spelled that correctly) help us the entire way. His service was above and beyond from helping us load and making sure our storage was locked correctly. Other staff members at this location were also extremely helpful. They made our move very smooth.

Évaluation :

5

james was a saving grace for the entire uhaul company. He went above and beyond to make sur