Customer Reviews for U-Haul Storage at Tempe Town Lake
Location en tout temps  |  U-Haul Truck Share 24/7© Location

720 évaluations

500 N Scottsdale Rd   Tempe, AZ 85281
(N Of University)

(480) 829-1153

Heures d'ouverture de l'établissement

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(480) 829-1153

500 N Scottsdale Rd
Tempe, AZ 85281
(N Of University)

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel L.  |  Online Move In 
Évaluation :
5

Quick and efficient, knowledgable and always a good service. I have moved myself countless times and I have always relied on Uhaul. Never have been disappointed.

John M.  |  Expérience générale 
Évaluation :
1

The guys there at the office were rude and disrespectful. The unit the sold me was been used by someone else with a lock on it. When I tried talking to two guys there, they simply ignored me. I felt very little in front of them. Bad experience ever. I will never treat a customer that way ever. They need training.

Salaam G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

cody n.  |  Premières impressions 
Évaluation :
4

Donivan Holloway Thomas is the best. Give that man a raise

Julie R.  |  Expérience générale 
Évaluation :
1

Donivan needs to be replaced! He is nowhere to be found, doesn't return calls or emails. He is a complete waste if payroll!

ALEX S.  |  Expérience générale 
Évaluation :
4

Call me 6023180554 Why was I sent this text message to do a review now???

STEVEN M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Connor C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine T.  |  Expérience générale 
Évaluation :
4

Proper materials can be considered

yvette b.  |  Premières impressions 
Évaluation :
5

Awesome crew with great customer care and good attitude with attention to detail.

Dominique P.  |  Premières impressions 
Évaluation :
5

Donivan was Excellent He bent over backwards to fix this HUGH Fiasco. My U-Haul storage reservation was confirmed 3 times last week before I droved to 1905 E Apache Blvd, Tempe, AZ .The Movers & I get to the correct place 9am.only to find out They have NO STORAGE units. I had to drive to another Uhaul 800 N McClintock dr, & drive to another 500 N Scottsdale FINALY by1pm Donivan find me a unit to unload the Uhaul truck. I Had My Movers for 2 Hrs at 9am NOT 6 hours. Donivan & His crew get the 5 stars. I Demand compensation for the MAJOR inconvenience we went through driving to 3 uhauls. How can Uhaul be so incompetent???

Christine T.  |  Premières impressions 
Évaluation :
5

Very professional and effective

Charles L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sung K.  |  Expérience générale 
Évaluation :
4

Donivan-Holloway Thomas deserves a raise

Julie R.  |  Premières impressions 
Évaluation :
2

I have had issues with my storage since February 21 . First my auto pay stopped without notice and I was charged a late fee as I was unaware it was stopped ! Then I was supposed to be moved to a diff unit with first month free per Cody - but was billed for it anyway and got another late fee ! There is a complaint open with a callback from Donovan 2 weeks ago to rectify my issues ! Nothing - called again after on 7/6 my account was debited without authorization ! No resolutions to my 2 late fees that need to be waived and after 7 years I am super disappointed ! Can somebody pls fix this ?

STEPHANIE S.  |  Premières impressions 
Évaluation :
5

Donivan is definitely the best manager for the role. He helped me through all the difficulties in the world and I am more than grateful. Made life extremely easy for me. Definitely a five-star experience with him and his staff.

kenneth i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick N.  |  Expérience générale 
Évaluation :
3

When getting a U box was poor service . But the movers were excellent.

SONYA O.  |  Expérience générale 
Évaluation :
1

I was one of the 60 tenants that had one of their units broken into and all of my stuff was taken and I was not notified until weeks later. And your so-called insurance that you have is refusing to pay me anything because they were all vintage tools that I don't have receipts for. This place is so unprofessional it's mind boggling. the only reason why I didn't move out sooner was because of the pandemic. I have had so many issues with this property I can't even explain them all and I will tell everyone I know to NEVER do business with Uhaul. I'm glad that it's being torn down.

Bethany H.  |  Expérience générale 
Évaluation :
1

Very unorganized they do not answer their phone do not answer their cell phone bad management overall

JEFFERY H.  |  Expérience générale 
Évaluation :
2

Reaching the property manager by phone was always a challenge. The local number always rang into the central call center and they always took a message that was never returned. Emails had to be sent 2-3 times before receiving a response, or a return email wasn't sent. The property office was permanently closed which made it inconvenient to have to go to a second location to speak with staff. The on site restroom wasn't clean. I moved out of the unit on 3/21/21, in response to management informing tenants that we had to vacate by 3/22/21, due to facility renovation. I emailed Donovan Holloway on 3/21/21, attaching 2 pictures showing that unit 446 was vacated that day and requesting information about a credit for 10 unused days of rent for March. That same email was forwarded to Donovan on 3/23/21. No response was received. On 3/27/21 Donovan sent a generic email noting a storage move out date of 3/26/21, and requesting completion of a survey. I expect an email response noting a credit amount and when it will be issued.

NANETTE W.  |  Expérience générale 
Évaluation :
2

Worst office and management I've ever dealt with. Totally unprofessional and Mari is one of the absolute worst people I've ever spoken too, very disrespectful and as for Donovan who can email me and never return a call. Recommend new staff.

cindy c.  |  Expérience générale 
Évaluation :
5

Thk u to "all"at the Mcclintock location .. especially Donovan.... He was very helpful to me at a last moments time ..All the staff is extraordinary !!!very helpful , pleasant . Thank you for everything .. and sorry to be pain in """ sometimes... best of health and family to all .. I'll see you alll on future moves... From Alexandria

Alexandria S.  |  Expérience générale 
Évaluation :
3

I moved because storage facility being torn down.

Mercy R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAPHNE A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha L.  |  Expérience générale 
Évaluation :
3

It was definitely old and run down and in need renovation but it met my needs. My no responses are just because there was no office or staff available for the past while. Not a convenient location to get out of if you live north.

KAREN P.  |  Expérience générale 
Évaluation :
3

This U-haul center is being torn down so it's hard to rate it at anything but past experience was good. I did move to another U-Haul facility download Road obits

Mary H.  |  Expérience générale 
Évaluation :
1

Treated me very badly after many many years as a steady reliable customer.

JAMES M.  |  Expérience générale 
Évaluation :
3

Got a call 2 weeks before payment sayin i need to move my stuff was not very happy about that an when i call i can never get anyone smh

latoya m.  |  Expérience générale 
Évaluation :
2

could not get in touch with the office during the pandemic, called several times and send e-mails. also changed our lock wth no reason and no notification. bad experience.

weijia g.  |  Expérience générale 
Évaluation :
3

I would not recommend this facility. This facility ls being torn down!!!!!

MICHAEL B.  |  Expérience générale 
Évaluation :
3

The mgrs Jeri & Ethan Eddy were great! They were friendly & always available. However lately, there has been no one in the ofc...so no one to rate. Leaving because I was informed that this location was set for demolition & they were not renewing contracts. Otherwise, I would have gladly stayed.

FLORENCE G.  |  Expérience générale 
Évaluation :
5

Donovan was courteous, helpful,friendly ,professional, efficient and trustworthy

tony t.  |  Premières impressions 
Évaluation :
5

Quick and business friendly. The assistant manager offered great quality service in getting our storage unit secured.

Charles L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

songyue l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Premières impressions 
Évaluation :
3

I still don't have a correct gate code after a week of renting space. Have not heard from the manager or store at all. I spent 5 hours waiting outside the gate. Finally got in by another customer.. I had to pay an extra day for trailer because of it. And quite frankly am very upset at the location and corporate uhaul.. I am going to be calling corporate office.

William M.  |  Online Move In 
Évaluation :
5

Shout out to James who went above and beyond to make our U-Haul experience easy and stress free! Moving can be hectic, but the team at Loop 202 and McClintock listened to what we needed and provided. Merci les gars!

dana t.  |  Premières impressions 
Évaluation :
1

The card was not working, they could not figure it out quickly and am really upset

Muslem A.  |  Premières impressions 
Évaluation :
1

Mislead on information

brandon c.  |  Premières impressions 
Évaluation :
5

Easy to access my things, went at night to drop my stuff and felt completely safe. Clean and well kept. Friendly qnd helpfull!!!!

Cherissa R.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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