The guys there at the office were rude and disrespectful. The unit the sold me was been used by someone else with a lock on it. When I tried talking to two guys there, they simply ignored me. I felt very little in front of them. Bad experience ever. I will never treat a customer that way ever. They need training.Salaam G. | Expérience générale
Customer Reviews for U-Haul Storage at Tempe Town Lake
Location en tout temps
U-Haul Truck Share 24/7© Location
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Tempe, AZ 85281
(N Of University)
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Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.cody n. | Premières impressions
Donivan Holloway Thomas is the best. Give that man a raiseJulie R. | Expérience générale
Donivan needs to be replaced! He is nowhere to be found, doesn't return calls or emails. He is a complete waste if payroll!ALEX S. | Expérience générale
Call me 6023180554 Why was I sent this text message to do a review now???STEVEN M. | Premières impressions
Le client n'a pas laissé de commentaire.Connor C. | Premières impressions
Le client n'a pas laissé de commentaire.david t. | Premières impressions
Le client n'a pas laissé de commentaire.Christine T. | Expérience générale
Proper materials can be consideredyvette b. | Premières impressions
Awesome crew with great customer care and good attitude with attention to detail.Dominique P. | Premières impressions
Donivan was Excellent He bent over backwards to fix this HUGH Fiasco. My U-Haul storage reservation was confirmed 3 times last week before I droved to 1905 E Apache Blvd, Tempe, AZ .The Movers & I get to the correct place 9am.only to find out They have NO STORAGE units. I had to drive to another Uhaul 800 N McClintock dr, & drive to another 500 N Scottsdale FINALY by1pm Donivan find me a unit to unload the Uhaul truck. I Had My Movers for 2 Hrs at 9am NOT 6 hours. Donivan & His crew get the 5 stars. I Demand compensation for the MAJOR inconvenience we went through driving to 3 uhauls. How can Uhaul be so incompetent???Christine T. | Premières impressions
Very professional and effectiveCharles L. | Expérience générale
Le client n'a pas laissé de commentaire.Sung K. | Expérience générale
Donivan-Holloway Thomas deserves a raiseJulie R. | Premières impressions
I have had issues with my storage since February 21 . First my auto pay stopped without notice and I was charged a late fee as I was unaware it was stopped ! Then I was supposed to be moved to a diff unit with first month free per Cody - but was billed for it anyway and got another late fee ! There is a complaint open with a callback from Donovan 2 weeks ago to rectify my issues ! Nothing - called again after on 7/6 my account was debited without authorization ! No resolutions to my 2 late fees that need to be waived and after 7 years I am super disappointed ! Can somebody pls fix this ?STEPHANIE S. | Premières impressions
Donivan is definitely the best manager for the role. He helped me through all the difficulties in the world and I am more than grateful. Made life extremely easy for me. Definitely a five-star experience with him and his staff.kenneth i. | Expérience générale
Le client n'a pas laissé de commentaire.James I. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick N. | Expérience générale
When getting a U box was poor service . But the movers were excellent.SONYA O. | Expérience générale
I was one of the 60 tenants that had one of their units broken into and all of my stuff was taken and I was not notified until weeks later. And your so-called insurance that you have is refusing to pay me anything because they were all vintage tools that I don't have receipts for. This place is so unprofessional it's mind boggling. the only reason why I didn't move out sooner was because of the pandemic. I have had so many issues with this property I can't even explain them all and I will tell everyone I know to NEVER do business with Uhaul. I'm glad that it's being torn down.Bethany H. | Expérience générale
Very unorganized they do not answer their phone do not answer their cell phone bad management overallJEFFERY H. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B.
Reaching the property manager by phone was always a challenge. The local number always rang into the central call center and they always took a message that was never returned. Emails had to be sent 2-3 times before receiving a response, or a return email wasn't sent. The property office was permanently closed which made it inconvenient to have to go to a second location to speak with staff. The on site restroom wasn't clean. I moved out of the unit on 3/21/21, in response to management informing tenants that we had to vacate by 3/22/21, due to facility renovation. I emailed Donovan Holloway on 3/21/21, attaching 2 pictures showing that unit 446 was vacated that day and requesting information about a credit for 10 unused days of rent for March. That same email was forwarded to Donovan on 3/23/21. No response was received. On 3/27/21 Donovan sent a generic email noting a storage move out date of 3/26/21, and requesting completion of a survey. I expect an email response noting a credit amount and when it will be issued.NANETTE W. | Expérience générale
Worst office and management I've ever dealt with. Totally unprofessional and Mari is one of the absolute worst people I've ever spoken too, very disrespectful and as for Donovan who can email me and never return a call. Recommend new staff.cindy c. | Expérience générale
Thk u to "all"at the Mcclintock location .. especially Donovan.... He was very helpful to me at a last moments time ..All the staff is extraordinary !!!very helpful , pleasant . Thank you for everything .. and sorry to be pain in """ sometimes... best of health and family to all .. I'll see you alll on future moves... From AlexandriaAlexandria S. | Expérience générale
I moved because storage facility being torn down.Mercy R. | Expérience générale
Le client n'a pas laissé de commentaire.DAPHNE A. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES P. | Expérience générale
Le client n'a pas laissé de commentaire.Greg R. | Expérience générale
Le client n'a pas laissé de commentaire.Samantha L. | Expérience générale
It was definitely old and run down and in need renovation but it met my needs. My no responses are just because there was no office or staff available for the past while. Not a convenient location to get out of if you live north.KAREN P. | Expérience générale
This U-haul center is being torn down so it's hard to rate it at anything but past experience was good. I did move to another U-Haul facility download Road obitsMary H. | Expérience générale
Treated me very badly after many many years as a steady reliable customer.JAMES M. | Expérience générale
Got a call 2 weeks before payment sayin i need to move my stuff was not very happy about that an when i call i can never get anyone smhlatoya m. | Expérience générale
could not get in touch with the office during the pandemic, called several times and send e-mails. also changed our lock wth no reason and no notification. bad experience.weijia g. | Expérience générale
I would not recommend this facility. This facility ls being torn down!!!!!MICHAEL B. | Expérience générale
The mgrs Jeri & Ethan Eddy were great! They were friendly & always available. However lately, there has been no one in the ofc...so no one to rate. Leaving because I was informed that this location was set for demolition & they were not renewing contracts. Otherwise, I would have gladly stayed.FLORENCE G. | Expérience générale
We were given a 3 week notice that we needed to leave b/c you are tearing the location down. I double checked the hours of operation with the person who emailed us to let us know the location was closing because we were driving down from Flagstaff, and arrived on Sunday to find that our code didn't work and no one in the office. Fortunately, a worker at another location pulled up behind us, and his card wouldn't allow him access either and he had to go back to his office to gain access and told us he would get us access. He came back 20 min later, but that code wouldn't work either. He spent another 5 min on the phone and finally got access, and we could clean out our unit. I appreciate his assistance--otherwise we wouldn't have been able to clean out our unit.JENNIFER C. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle F. | Expérience générale
Closed suddenly. Codi was a huge help sorting things out.Mark S. | Expérience générale
My experience was great up until I terminated the contract and was then badgered for more than a year about continuing to pay for it. I explained the situation on multiple occasions to multiple personnel from UHaul but no one paid any attention and the harassment continued. I eventually contracted with a lawyer to send a cease-and-desist order. I'm keeping my fingers crossed that this email means it's finally over.Daniel A. | Expérience générale
The staff has always been very friendly and efficient. I will always use u-haul for my moving and storage needsGrieg C. | Expérience générale
Le client n'a pas laissé de commentaire.marian n. | Expérience générale
Le client n'a pas laissé de commentaire.zhigang C. | Expérience générale
Donovan was courteous, helpful,friendly ,professional, efficient and trustworthytony t. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin P.
Quick and business friendly. The assistant manager offered great quality service in getting our storage unit secured.Charles L. | Premières impressions
The manager on the lot was a ..... .Her dog was out of control along with her mouth. She can not keep control of the dog . Dog gets out of its collar and is gonna bite someone . Was the worst experience I have had with a storage facility. I complained and got kickedcked out.JASON H. | Expérience générale
Le client n'a pas laissé de commentaire.Scott S. | Premières impressions
Not a fan that I was not able to call a U haul store directly and would have to wait on hold for at least 10 minuets before talking to someone.Kyle A. | Expérience générale
Card did not work on first visit and trying to talk to anyone that could help was difficult.Sara P. | Expérience générale
Le client n'a pas laissé de commentaire.marian n. | Premières impressions
Le client n'a pas laissé de commentaire.zhigang C. | Premières impressions
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
MerciRaymonde I. | Premières impressions
Le client n'a pas laissé de commentaire.Latoya O. | Expérience générale
Did not assist with covid-19 and paying vehicle that was in the storage facility space will not recommend U-Haul for anything to no oneUndrey C. | Expérience générale
The units we had reserved and confirmed were gone. This was the worst moving experience ever will no longer use uhaul after this.Steven D. | Premières impressions
Too expensive!!Jennifer W. | Expérience générale
FIVE STARS !!! Donavan Holloway_Thomas General Manager Thanks so much for your Outstanding customer service and attention to detail. It has been a pleasure doing business with you and U-haul.Kevin v. | Expérience générale
Donivan Holloway-Thomas General Manager has made my experience with U-haul Excellent! He has gone far above and beyond my expectations on several occasions.. His level of customer service and personal attention is truly FIVE STAR.! Thanks Donivan!! Truly has been a pleasant experience.Kevin v. | Premières impressions
Le client n'a pas laissé de commentaire.Ben S. | Premières impressions
Le client n'a pas laissé de commentaire.Latoya O. | Premières impressions
The General Manager, Donivan is extremely helpful and professional. He is a total asset and U-Haul is lucky to have him as an employeeGrieg C. | Premières impressions
Le client n'a pas laissé de commentaire.MIKE L. | Premières impressions
Le client n'a pas laissé de commentaire.songyue l. | Premières impressions
I had no issues with this storage facility until my food trailer was stolen off of the lot..!!!!DIANA D. | Expérience générale
The location was different than what was provided, I was asked to go to Loop 202 and McClintock but the location was 500 N Scottsdale Rd.Kaushik G.
Le client n'a pas laissé de commentaire.Richard B. | Premières impressions
Give a code for the key drop off box. Had to take keys to another location due to not having a code to the box.Sonia M.
App provided me with the incorrect Truck # So the key didn't work. Got resolved, but a waste of time. Was SHOCKED that when I got into the truck, it was below a 1/4 tank and almost on EMPTY. Was NOT pleased about that.James K.
AFTER WE MOVED OUT OF THE UNIT, YOU KEPT BILLING US FOR MONTHS, YOU STILL ARE. WE HAVE WASTED LITERALLY HOURS TRYING TO GET YOU TO ACKNOWLEDGE WE MOVED OUT. YOU ARE THREATENING US WITH LIENS NOW. HORRIBLE HORRIBLE HORRIBLE. SHAME ON YOUR UNDERTRAINED INEPT STAFF AND SYSTEMS.JESSICA O. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTI H. | Expérience générale
Le client n'a pas laissé de commentaire.LOUIS O. | Expérience générale
I never understood why it said at the gate that you must check out. All it does is make the gate go up againLarissa D. | Expérience générale
james was a saving grace for the entire uhaul company. He went above and beyond to make sure things were care for.Callie J. | Premières impressions
I still don't have a correct gate code after a week of renting space. Have not heard from the manager or store at all. I spent 5 hours waiting outside the gate. Finally got in by another customer.. I had to pay an extra day for trailer because of it. And quite frankly am very upset at the location and corporate uhaul.. I am going to be calling corporate office.William M. | Online Move In
Shout out to James who went above and beyond to make our U-Haul experience easy and stress free! Moving can be hectic, but the team at Loop 202 and McClintock listened to what we needed and provided. Merci les gars!dana t. | Premières impressions
Le client n'a pas laissé de commentaire.Angel L.
Le client n'a pas laissé de commentaire.Jeffrey S. | Premières impressions
Reserved facility online and directed to go to old town Scottsdale location to sign paperwork. Went there and they no longer do that for the location i reserved so they sent me to another location. Good staff, not trained properly , had to go back again. Waste of time. Location where I have a unit I dont feel is secure. I read in the news that several units had been broken into at the end of March. The location I rented as is Tempe Town Lake. Has security cameras but no sure if there is any one on location because someone from another location had to come open the gateelliott b. | Premières impressions
The card was not working, they could not figure it out quickly and am really upsetMuslem A. | Premières impressions
Mislead on informationbrandon c. | Premières impressions
It was great will use them againTamra R.
Access from the highway difficult mainly because the U Haul Sign is difficult to see and if you miss it you are unable to return without some major u turn driving in a very congested 3 lane street. The staff that gave us service was wonderful knowledgeable and efficient.Christina B.
Le client n'a pas laissé de commentaire.Kyle M.
Le client n'a pas laissé de commentaire.Jonathon S.
Had to move out my daughter from her apartment last minute and your placed worked perfectly. The person who helped us rent the storage unit and van was excellent and patient with us. The van was easier to drive than I expected since I hate Phoenix traffic.Mary Ann J.
Received good service from everyone I was in contact with. Location is convenient. Office is small and usually staffed by only one person so I did not get a receipt when I returned the truck. I did get one by email and there were no issues but I prefer to know my charges before leaving.John J.
Please recognize Dennis for his spectacular customer experience! He met me outside with a dolly and blankets as I was checking in online, but I explained that I didn't need them and mentioned to him that I couldn't figure out how to modify the online reservation to remove the items. I had planned to call and modify after I completed my reservation. But Dennis took ownership of my issue, fixed it, and called to leave me a message to confirm. Thank you for making this the easiest rental experience EVER!Christopher M.
TIme-consuming and in check out Rodney kept rambling on about things, Then We brought it back on time and the next day they were calling about the truck and how I had not returned it. Really poor organization since you let the on site property managers go at this site. I plan to quit my storage there as a result.timothy W.
Le client n'a pas laissé de commentaire.Ashwin R.
Real nice. Friendly.Gene R.
Le client n'a pas laissé de commentaire.Marion D.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Marcia G.
Le client n'a pas laissé de commentaire.Zwannah H.
Le client n'a pas laissé de commentaire.Ze C.
Dennis was great my account was set up in 5 minutes I was set to go.Undrey C. | Premières impressions
Love this location !Dan J.
Nice people and nice and clean. I will rent again.Lisa J.
This is a very tiny place with limited customer parking, not easy to get in and out.Tomasz S.
Le client n'a pas laissé de commentaire.Christine J.
Excellent customer service.yazmin R.
Absolutely loved the employee who helped me. He was fantastic!!!! The downside is the property is difficult to see and very inconvenient to enter (can only enter when traveling South). When checking out the service was down. While your employee was fantastic and made every effort to provid the best customer service possible, his job was severely compromised by a faulty systemTim O.
Mr.Eddy and his wife were a delight and very customer oriented anytime I need a moving truck or storage they will be the first place I look,such a blessing h very thankful!Mariah M.
The couple that run the place were super nice and very helpful.Mollie G.
The owners were friendly and helpfulVanessa N.
Everything was perfect.David H.
Le client n'a pas laissé de commentaire.david B.
Jerri and Erhan went above and beyond to make a stressful move run flawlessly. Very kind and thoughtful.Christina E.
Was fast, effective, and reliable would recommend.Robert A.
AMAZING STAFF! Very friendly and informative. Totally helpful.Taylor H.
Ethan was very helpful and professional. I'm coming back to rent a van again on Monday. Thank you Ethan and UHaulDan J.
Le client n'a pas laissé de commentaire.Brian S.
Mr. Eddy was very helpfulADAM R.
Le client n'a pas laissé de commentaire.DON G.
Only reason why I'm not giving this low stars is because the man that helped me was so nice. I'm just upset that I had to pay full price (24 hrs) to only be allowed to keep it for six hours.Dailen R.
Facilities and equipment were excellent, but the real winner for me was the people. Everyone I talked to was awesome and I'd use them again in a heartbeat.Jennifer E.
Easy to access my things, went at night to drop my stuff and felt completely safe. Clean and well kept. Friendly qnd helpfull!!!!Cherissa R. | Réservation
Le client n'a pas laissé de commentaire.Kenneth G.
Eddy is one of the more conscientious owners i've come across over the years.Lyn C.
I also rented 2 storage units, Ethan and Gerri were very friendly, understading, super helpful and most important they both provided excellent service. I will definitely use them in my next move.Veronica Z.
Le client n'a pas laissé de commentaire.Tiffanie B.
When coming from the south, the u-turn to get back to this location with a U-Haul truck is challenging. Maybe warn people or give them a recommendation for the best place to turn around.Nicholas B.
Outstanding customer service! They exceeded my expectations. I will definitely recommend this location. Merci.Ed H.
The gentleman that waited on me was very helpful and kind. Merci.Ronnette Z.
Eddy was very helpful and made the whole experience a breeze. I'll definitely be back to this location the next time I need to rent a truck or van.Chris K.
Upon return of the vehicle an item was left in the truck. The item was not turned into list and found the female employee was very rude and refused to help the 2 gentlemen seemed as if they were trying to be more helpful. I was told the truck was rented right after I left and had been rented a couple of times and was out when I called on the 8th however the 800 number stayed no one rented the truck from the day I turned it in 8/3 until today 8/11. This is not an honest location.Mia M.
The staff at this location always OUTSTANDING! Kate (Gingerbread Shed)Catherine C.
Le client n'a pas laissé de commentaire.Arifianti J.
Service and equipment were excellent. Location is good but easy to miss because the sign is behind a larger sign for the Audio business. Even knowing I was close, I passed it because the sign became visible once I was there... and not an easy area to make u-turns safely.Dianne M.
Le client n'a pas laissé de commentaire.Alyssa R.
Le client n'a pas laissé de commentaire.Kuangdi S.
Le client n'a pas laissé de commentaire.Zachary B.
Le client n'a pas laissé de commentaire.Kathleen D.
Le client n'a pas laissé de commentaire.Jo Anne S.
Great service by the Manager. Could not have went any smoother. I will be using U-Haul again next time.Brent J.
The worst customer experience I've ever had!Mitchelle M.
Le client n'a pas laissé de commentaire.Jeremy W.
i would like to thank Ethan who was very helpfulDamone D.
Le client n'a pas laissé de commentaire.Milton B.
Le client n'a pas laissé de commentaire.david N.
Le client n'a pas laissé de commentaire.JANELLE L.
Very satisfied with the transaction. Service was quick and friendly. Can't think of anything to improve.John J.
Le client n'a pas laissé de commentaire.Josh L.
Le client n'a pas laissé de commentaire.Kayla D.
Le client n'a pas laissé de commentaire.HATTIE C.
Le client n'a pas laissé de commentaire.Kimberly S.
Ethan was very helpful and exceeded my expectations. Great customer service!James H.
Le client n'a pas laissé de commentaire.Macario P.
The self return on a mobile phone was being very difficult. No where did it say â€œReturn my U-haulâ€ and it went back to dashboard every time i clicked on the order. I had to go inside to get the worker but he was great and efficient!Kyle G.
Le client n'a pas laissé de commentaire.GENGYANG X.
Very nice and helpful in aiding me in selecting a truck and storage unit. Easy return and good communication.janet L.
Le client n'a pas laissé de commentaire.Ed H.
Le client n'a pas laissé de commentaire.Saun M.
Le client n'a pas laissé de commentaire.Paul A.
Great experience. This is my â€œGo toâ€ for rental needs. The staff are always wonderful!Jeannie M.
Le client n'a pas laissé de commentaire.Jerome L.
Le client n'a pas laissé de commentaire.Jordan B.
Ethan at this location is outstanding!! Always willing to go the extra mile to make sure things run smooth.Adam D.
Le client n'a pas laissé de commentaire.Daniel B.
The staff was friendly and the service was quick. I would come back to this location again!WYNTER F.
Le client n'a pas laissé de commentaire.Massus L.
The two working here are incredibly cheerful, warm, and pleasant to work with. The entire process of moving is usually pretty draining but their positive and friendly personalities made it a lot better.Tony F.
Le client n'a pas laissé de commentaire.katelin E.
Everything was great.Maritsa L.
The manager's Mr. and Mrs Eddy were very courteous, and attentive to my needs. Thank you , Galey AndersonGALEY A.
Very nice and helpful guy working the office.pamela N.
Have someone available at the office at all times for pickup and drop off. Waited 30 mins for the person in the office to get back to the officeSheila J.
Great Experience!! Thank You SOO much for making my move so much easierBarbara V.
Le client n'a pas laissé de commentaire.Kelvin Jun Hao L.
Le client n'a pas laissé de commentaire.BRIAN J.
The construction next door made it very difficult to find and get in however, the couple that ran it were great!!Richard N.
Le client n'a pas laissé de commentaire.Marietta R.
The young man working the counter that day was very nice and easy going. Made the overall experience a good one.Christer F.
Le client n'a pas laissé de commentaire.HEBA S.
Ethan Eddy was very helpful!Jasmine S.
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