This facility has not had an entrance gate for over 2 months now. People are able to walk in freely.
James J | Overall ExperienceSelf Storage Units in Tempe, AZ, 85288
U-Haul Storage at Tempe Town Lake
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U-Haul Moving & Storage at Tempe Town Lake
800 N McClintock Dr, Tempe, AZ 85288 View Available Units1.0 miles from this location -
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- 4,5 - Cote moyenne des clients
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The entrance gate to the facility is broke because someone ran into it. This has apparently been an issue for multiple weeks and the front desk person said it may be another few weeks. This is a huge security issue, and in no world does it take over a month to fix an entrance gate. When I went to move into my unit. Someone’s stuff was already occupying it, bleeding over from the unit next to it. Front desk person said this is the second time this has happened this week. It’s only Tuesday. I had to get a new unit which was ok but had mouse droppings in it The sliding entrance door to the building was broken and stuck open. There was a homeless man walking through the community, obviously a safety issue. I asked about increased security due to the broken gate and the desk person told me that just the cameras are security. I saw the camera screen — there’s like five of them. And none inside the storage facility’s indoor hallways. Do better U-Haul. And provide the services you promise. I routinely have terrible experiences with U-Haul, and after I move out of this unit in a few months, I guarantee you this will be the last bad experience I have because I will no longer be a customer. I’ll take my business anywhere but U-Haul.
AVI R | First ImpressionsGentleman that was working yesterday was absolutely accommodating. Especially in this heat
Theresa C | First ImpressionsOn 3/21 I added a new storage unit to my account (unit 431) to take all of my thing from a drive up unit to climate control. On 3/22 I went in to use the restroom And had asked about the carts because I was gonna need one of the mattress carts and I was told that the person on shift didn’t have me sign paperwork for my new unit so we signed paperwork on 3/22 even though I started moving on 3/21. On 3/23 I realized I’ll need more space so the staff offered another smaller unit with a free month (unit 472). On 3/24 I went in because 472 wasn’t showing on my app and I explained the situation and once again the person the day before did not finalize my paperwork… and even though I was offered a free month the staff person forced me to pay for the month. This is quite annoying and frustrating especially because I am also a Uhaul dealer, this kind of back and fourth and failure to up hold offers is very unprofessional and failure to finalize paperwork with customers is very unprofessional. Also 472 had a NO LIGHTING luckily moving big things in there made it easy but that unit is a death trap waiting to happen.
Stephen L | Overall ExperienceThe only issue was with the car hauler while still functional, the handle on the passenger side ratcheting wheel tie-down was missing. So in order to tighten down the ratchet strap, you needed to use your hands, grasping the metal arms instead of the handle. I have a picture on my phone to show you.
Christian G | First Impressions