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patrick r | Overall ExperienceSelf Storage Units in Tempe, AZ, 85288
U-Haul Storage at Tempe Town Lake
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University Drive Self Storage
965 E University Dr, Tempe, AZ 85288 View Available Units
(U-Haul Neighborhood Dealer)0.9 miles from this location -
U-Haul Moving & Storage at Tempe Town Lake
800 N McClintock Dr, Tempe, AZ 85288 View Available Units1.0 miles from this location -
U-Haul Storage of Apache Station
1905 E Apache Blvd, Tempe, AZ 85281 View Available Units1.9 miles from this location -
U-Haul Moving & Storage at Papago Park
4950 E McDowell Rd, Phoenix, AZ 85008 View Available Units3.5 miles from this location
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- 3,5 - Cote moyenne des clients
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Truck wasn't at pickup location spent 45 mns being placed in circles with customer service before being told now I have to drive 25 mns back by my house to get a truck and tow dolly putting me hours behind of schedule and also causing me to not get to my destination in time to do anything I needed. It also caused me to miss work the next day! That's hours that now won't be on my check. Then we get to storage and the first locker had a lock on it, the second had no luck but was filled with someone belongings the third one had a mouse trap right in the middle. There was trash on property and we were told about a man that walks around on property which does make me a bit nervous for my property. I went to drop off the truck and brought it all up to the GM Jazmine who made me feel heard and understood. She was honestly the only good experience that I had with UHAUL I'll never use them again and I'll never recommend them that's for sure. Kinda sad this company went downhill. I'm not the only one that recently has had poor experiences with UHAUL. You guys need to get it together and do better. Maybe better communicating and better training on some of those customer service reps because I even called and finally got so mad I needed a supervisor.
Danielle B | First ImpressionsI tried over 10 times (MORE (1 and 1/2 days of phone calls, while packing and moving) to reach the local storage facility location and was shunted to a CENTRAL HUB each time. The hub and the local facility did not have the same information. The local facility told me there was a lock on the door that they thought was mine. I had not been there yet!! They could not remove the lock (from someone else) unless I was there... which makes no sense. They could not rent me a NEW storage site, they could not upgrade, or sort through the problems. Each time i called the Hub had different information. I GAVE UP AND WENT WITH CUBE SMART STORAGE!
gayle m | Overall ExperienceMy unit was dirty I was in a fast hurry to unload and couldn’t find the attendant but the floor was full of dirt.
Sarah L | First ImpressionsMy storage unit was broken into, and my belongings were mixed with someone else’s. I had to go through the unit, separate my personal items from the other person's, and place their items in an empty storage unit. Additionally, the lock on my unit was replaced with an identical one, which cut off my access. This facility has no cameras monitoring the climate-controlled units, despite this location experiencing multiple break-ins over the past few years. One incident, which involved more than 20 units being broken into, even made the news.
Leonard L | Overall ExperiencePerfect for storing my daughter’s belongings for college over the summer. Climate controlled everything was perfect when we moved it all out. Great location to ASU and apartments.
Brenda C | Overall ExperienceEverybody I’ve dealt with at U-Haul during the rental experience has been fantastic, I can’t remember the names of all the people that answered my questions but very happy with the atentative staff at this location and the facility itself, thank you, U-Haul
Eric P | Overall ExperienceThis place needs personnel on-site. Upon my move out, there were only one working cart available. The second one was broken. There was another family utilizing the one that was working. When I called the Scottsdale location (where I made the rental), I was told that was all that was available at that location due to people taking them. So this was punishment for the rest of the customers. Luckily, I had a wagon and laundry cart that I was able to use until the other. cart was available.
martha s | Overall ExperienceI rented a storage here over 5 years. When I started to rent, it seemed to be normal U-Haul rental facility, but many changes over the years. My unit was broken in and most of property was stolen or damaged. I had no choice to move out. It was last Friday . An attendant at the time was very kind and helpful for the situation. He told me to call a manager on Monday first in a morning. The manager was rather irritated and said someone will call back, but so far, no call. This facility has cameras only entrance gates, no other area and only one attendance , so has no time to patrol facilities.
Alaina d | Overall ExperienceThis place is a disgrace to U-Haul. The facilities are run down, they are kept well above the promised temperature (I had an important poster partially melt because it was constantly at 90 degrees when it’s supposed to be at a maximum of 85 degrees). Deals that are advertised both online and in the contract terms are not honored because the manager doesn’t feel like playing by the rules. I am appalled by the way that my concerns were handled by the location previously; I work with freshmen at ASU who frequently ask for recommendations on where to store their belongings over the summer. There is one correct answer: not at U-Haul at Tempe Town Marina.
AVI R | Overall ExperienceWe checked in and paid on Saturday and when we came to load the storage unit the next day, our reservation had been cancelled and we weren’t able to get in the gate. The man at the unit was helpful and fixed things for us but this was very inconvenient and wasted a lot of time.
Rayna L | Overall ExperienceNo issues with the facility. seemed very well managed.
Charlene L | Overall ExperienceMy experience in the beginning with Steven was great! He was super friendly and helpful over the phone and in person. I was able to pick up my equipment no problem. Unfortunately packing took a little bit longer so I called and told them I wanted to pick up my auto transport trailer the next day. This morning I went in to get it and the lady Jazmin that helped me was super rude the entire time. I asked her if I was being charged again and why and she wouldn’t communicate with me her answers were short and evasive very rude. Then when I went to get my trailer attached in the small parking lot she would not let me completely straighten the U-Haul truck out before backing up. I have experience with trailers, and knew that once I tried to pull out that I would have a harder time because of how I was backed in. Overall was my worst experience with U-Haul. I’ve never had service like this but I was very displeased today.
CASSANDRA B | Overall Experienceeveryone working was so helpful & nice!! :)
fiona c | First ImpressionsDealing with us must have been a challenge. IT ran into after hours and the girl didn't even get mad, she was a sweetheart. and was very patient with me. (I'm not to bright sometimes and we were all very tired) She took the time to explain everything to me. She should get a raise !
Nicole V | First Impressions