Customer Reviews for U-Haul Storage & Moving of Jefferson City

1 355 évaluations

311 Ellis Blvd   Jefferson City, MO 65101
(Located just south of Hwy 54 on Ellis Blvd)

(573) 635-7244

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(573) 635-7244

311 Ellis Blvd
Jefferson City, MO 65101
(Located just south of Hwy 54 on Ellis Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Kristina was an excellent customer service rep. She was quick and very pleasant throughout. I would hire her in a heart beatif I needed employees.

Jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H. 
Évaluation :
5

Quickly took care of my issue with the vehicle. I appreciate their assistance

Amber G. 
Évaluation :
5

Thanks Pam!

Matt H. 
Évaluation :
3

Customer service off

Kathy M. 
Évaluation :
5

Great experience! Very helpful staff!

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Very friendly and knowledgeable staff.

PETER F. 
Évaluation :
5

Kris is the best!

Monika S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
5

Everything was excellent!!!

Jerry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis H. 
Évaluation :
4

Our location got moved at the last minute so we were in a huge hurry to pick up our truck as we had paid movers at our house waiting. There was only one person on staff and there did not seem to be a sense of urgency or prioritizing as some in line were making reservations for another date.

Stacey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
5

The women behind the desk are above and beyond. Especially that beautifully aged lady, she seriously deserves a raise

DANIELLE B. 
Évaluation :
5

I've used this Uhaul location several times and they are always friendly and helpful. Just wish all Uhaul locations were this way.

Timothy M. 
Évaluation :
5

Easily accessible and quick turnaround from in the door to in the rent an l.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rakeshkumar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Thank You so much for the use's of your property, always well pleased with customer services

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D. 
Évaluation :
4

Our drop off location was also our storage location. The drop off was easy, but we had a unit reserved and they didn't even have any of those units available. The online storage reservation is a joke. We ended up having to get a unit costing us DOUBLE per month than what we had reserved because we didn't have enough time to shop around for units before our truck was due back. 10/10 DONT recommend reserving a unit online.

Brady C. 
Évaluation :
5

If America was run like this local UHaul business, we would be as great country .

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES S.  |  Expérience générale 
Évaluation :
5

The manager was a blessing forgot his name but when I rented the Unit I was going though a lot his kindness was outstanding had no problems with this company and would definitely rent from them again if needed

Charlene B.  |  Expérience générale 
Évaluation :
5

Great service! Thank you!

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy O. 
Évaluation :
5

It was a great experience. The sales Associate had to clean out the truck since it just got returned and did a great job. The sales associate was super and hard worker. I wouldn't go anywhere else.

LaDonna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latia B. 
Évaluation :
1

I rented in Fairland Oklahoma going to Jefferson City. I got the trailer and didn't realize the lights were not working properly. When I got to Jefferson City I was told it's cheaper to keep the trailer rather than rent a storage. Apparently I was untitled to free storage for thirty day but kept paying for the trailer because I was told it was cheaper.

Doug M.  |  Premières impressions 
Évaluation :
5

Both employees were extremely helpful. Will rent from this location again.

Joshua C. 
Évaluation :
5

Utility dolly did not roll easily and therefore was not used completely. No discount given for faulty equipment when brought up.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monte T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LuAnn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart B. 
Évaluation :
5

You guys were great to work with.

james R. 
Évaluation :
5

Pamela Was amazing! She was friendly, kind and helpful. She helped me get signed in and made sure I had everything I needed. I will surely use this location again in future! Great Job Pamela!!!

Walter J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

We had to go back to our car to get insurance information. If we had known that ahead of time, it would have gone a little quicker. But overall, it went well

Claudia B. 
Évaluation :
5

Pamela was very helpful . She was a delight to work with

Syreeta J. 
Évaluation :
5

Very nice people at the location the van worked perfect and did just what we needed thank you

Patti S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl S.  |  Premières impressions 
Évaluation :
1

Absolute WORST experience. The truck was picked up at house of bargains in Jeff city. Took 2 hours to pick up. Didn't have the appliance dolly like I requested. Had to pick that up at Ellis location. Drop off was a total joke. Everything about this sucked. Feel free to call and talk to me about this.

Zaneta B. 
Évaluation :
4

Nothing… Both ladies that help me check out the truck and check back in the truck were very friendly and helpful. Will definitely use this location again!

larry C. 
Évaluation :
3

Trailer had terrible body damage. Uhaul needs to either repair it or sell it. It's embarrassing to use equipment in that condition and terrible advertising for the company. Customer service was good.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey H. 
Évaluation :
1

Keep better track of fuel! Keep it on full not 3/8 when I left the truck it had the same amount when I picked it up. I still got charged 16! I put 18 I it before I dropped it off. I would like to see how much they told the next person it had in it when they picked it up. Don't charge for 2 days when I only had it 1 day! I would have kept it the second day if I knew I was being charged but the worker said it was reserved already so I brought it back just to get charged anyway!

ERNIE V. 
Évaluation :
4

We have rented or dropped off here at this site several times. Site is good, people are helpful but we rented a truck for the day and didn't feel this was a good experience this time. When my husband asked if oil was checked he was given response that it had. He asked if he could check, was told he could, but felt he was treated like he should just trust it was done. He checked anyway. He is mechanically inclined and would never leave with a vehicle that wasn't ours without checking. Good thing he did check as there was no oil on the dipstick. He told staff and was told he could put it in if it needed it (really?) As there are no mechanics or maintenance people on site to do so. It required 2 quarts! Now if we had a long drive we would have broken down as engine could have blown and we would have been held liable for costs. This vehicle has been by far in the worst shape of any we have rented in the past. He told staff the power steering needed checked and some other things when we returned it, but got the feeling that was not a high priority concern. I would suggest that truck be overhauled and serviced better than it was. I will feel bad for next person who takes this anywhere as it's going to break down. I have always had good luck with uhaul but this was not our best experience.

kelly B. 
Évaluation :
5

No Comments..

Tina F. 
Évaluation :
1

Over charging for gas price. Put the truck back we're the gas hand was and still was charged for gas.

Ashley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allysia W.  |  Premières impressions 
Évaluation :
5

They will help you with what you need so you can get the job done and at the right price. The great staff are friendly and knowledgeable. Merci.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie m.  |  Expérience générale 
Évaluation :
5

U-haul storage provided great service, however, for the price I expected a larger storage area.

Kevin K.  |  Expérience générale 
Évaluation :
4

When I return equipment, I wish I got more personal attention.

NELSON P. 
Évaluation :
5

You were extremely good to us, I would recommend U-haul to anyone moving!

Randy H. 
Évaluation :
4

The staff gets an excellent rating. They were always friendly and went above and beyond anytime I asked a question.My only problem was two times the code did not work to get into my storage unit. The staff solved the problem but I had to call because it was after office hours. So the only reason I didn't give an excellent is because of the code issues. Both times I had people with me and we were going to move some items and they Had to wait.

Rita S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NELSON P. 
Évaluation :
4

Best parking location is confusing

Evan N. 
Évaluation :
5

Nothing really, it was a good experience, your employee have me her best,to help me.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
5

Best Customer Service, Hands Down

Stacey H.  |  Expérience générale 
Évaluation :
3

Parking lot where l stored my Jeep was never scraped at two different times when it snowed. I called the office on two occasions to take care of the snow so l can have easy access to my Jeep; manager promised to clear snow but did not keep his promise. I had to physically come to my Jeep and cleared out the snow around it so l can go back and forth the gated parking lot. I was disappointed, hence hoping management will quickly fix this problem for future customers.

ARTHUR S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren R. 
Évaluation :
5

The office staff was awesome. I really felt she had my best interest at heart and treated me like a friend and not just a customer.

FRANCES S.  |  Premières impressions 
Évaluation :
5

The lady that helped me, was one of the nicest person I have been around in a while. She took her time with me, and explained everything to me. I would recommend any of my friends to go see her. If they need a U-Haul truck!

SHAUNRELLE R. 
Évaluation :
5

N/A. Everything was great.

BRIAN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Castrele H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TENNISHA E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifton R. 
Évaluation :
5

Very friendly and helpful.

SHERRI C.  |  Premières impressions 
Évaluation :
5

Have all people quote the same rates and have them printed on a card for the customer to have a reference for the next rental. It should be a pleasant experience renting from U-Haul. Mr. Hickman, the manager, understood my concern and took care of it. Merci.

Anthony G. 
Évaluation :
5

The staff were always kind and very accommodating. I will use the facility again in the future.

MARJORIE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold K. 
Évaluation :
5

the lady who helped me at pick up... was absolutely AMAZING. the best experience I have had with any moving equipment company. AND I have move a lot... in different cities and staes. SHE alone made my experience 100 gold stars. she fast.. informative.. nice.. patient....she was beyond helpful. absolutely AWESOME

OLIVIA E. 
Évaluation :
3

The man that works at the office in Jefferson city was rude and acted like he was put out when I asked him to take the lock off my unit.

Elizabeth M.  |  Online Move In 
Évaluation :
1

I have used this location twice in the past few months, and both times I ended up dealing with this lady named Pamela Gentry. She is absolutely the worst! She yells at me one minute, asks to pet my dog the next, then goes back to yelling at me. If not for her co-workers, I would NEVER use U-Haul again.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA E. 
Évaluation :
5

Pamela did a great job! Thanks, Pamela

Randy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD R. 
Évaluation :
5

Extremely well managed Friendly staff

JR M.  |  Premières impressions 
Évaluation :
5

Pam was extremely kind and helpful. All employees we dealt with were very professional. Overall a very good experience.

Kevin J. 
Évaluation :
1

They people working that day were rude as fuck and annoying and took way too long to let me leave . I need my money back. I'll never use ur company ever again

JOSHUA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dakotah w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW PAUL M. 
Évaluation :
5

Pam was truly a blessing to me and my family during our move.

CHRISTINE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

annalise s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

albert r.  |  Premières impressions 
Évaluation :
5

Pam was amazing!

Donna W. 
Évaluation :
5

Easy check in and check out process. They are always quick and friendly.

TAMI C. 
Évaluation :
3

Actually have the truck size I chose when I made my reservation online.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
4

The truck I rented had serious issues in steering control. It was very hard to stay in my lane.

KENNETH F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley C. 
Évaluation :
5

They did everything, from start to finish, to make the whole trip work seamlessly.

Kyle C. 
Évaluation :
5

S.O.

Elizabeth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saratbabu E. 
Évaluation :
2

The lady who checked us in was very rude wanted the customers to preform her job and acted like I was an inconvenience. She had to be right at all costs, was arguementive. I won't use this location again

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Staff was amazing. All three of them

Steven M. 
Évaluation :
3

The facility and people are great. I can't say the same for the rules. I purchased some moving boxes and then didn't need them. They had never been unfolded. It was less than a week after I made the purchase and tried to return them. In the process of moving, I couldn't locate a receipt. The boxes had obviously never been used. The manager tried to look up the sale and the system didn't go back longer than a week. Really? Not acceptable. So I ended up having boxes I didn't need or use.

Ray K.  |  Expérience générale 
Évaluation :
5

Pam's customer service was excellent

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torrey A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonja N.  |  Premières impressions 
Évaluation :
3

Locating unit was not simple or easy. Leaves and debris present in unit, likely the result of a large gap under the door (hopefully that's all). Also a rat(?) trap present … raising concerns about rodent problems at the site, and that large door gap

Christopher H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frances w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarissa F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles K.  |  Expérience générale 
Évaluation :
4

Only negative, was that, at times, the main gate was open.

Kathy P.  |  Expérience générale 
Évaluation :
4

loved the place will return someday.

SCOTT F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mathew W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard K.  |  Expérience générale 
Évaluation :
5

Very happy and satisfied

kimberly t.  |  Expérience générale 
Évaluation :
5

.

Vic J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Acie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vic J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY K.  |  Expérience générale 
Évaluation :
5

Very friendly and professional staff!

Robyn N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy S.  |  Premières impressions 
Évaluation :
5

My first time using them but it was a very comfortable first time experience just going through the door.

MARY M.  |  Premières impressions 
Évaluation :
5

Everyone in the Jefferson City office were professional, friendly and very helpful. It's nice to go into a business knowing that someone loves their job. I would like to thank Christina Washington, for being such a blessing during my stressful moving situation.

annie r.  |  Premières impressions 
Évaluation :
5

The staff here was very professional, friendly, and very customer service oriented.

RANDY N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell W.  |  Expérience générale 
Évaluation :
5

Kristina was very helpful and pleasant to work with. Nice Lady!

Gregory F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Boys and Girls Club o.  |  Expérience générale 
Évaluation :
5

The staff was of a quality that I see less and less. They listened, were efficient, offered advice, walked me through the process of turning in my trailer and obtaining a storage unit. Add smiles and friendly attitude. This was a unique experience in today's world following a long adventure on a thousand miles of highway. Simply excellent.

Homer M.  |  Premières impressions 
Évaluation :
5

Like the access hours, staff was very helpful, and location is great for me. The hill to access the unit is an annoyance, but I shouldn't have it for the potential snow and ice.

Andrew M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amoni M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravindra V.  |  Expérience générale 
Évaluation :
2

My poor ratings are because I rented online. Online description was a room. 10x25?x8. With free lock promotion. I got there to find out it was a parking space. I am filing for a refund

Margo L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cole S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey H.  |  Expérience générale 
Évaluation :
1

The first guy I spoke with was new and didn't know what he was doing. The older lady was extremely rude to me when I was in there and was extremely rude to my wife and her mother when they were having issues with the gate code not working. My storage unit also allowed rain water in and damaged multiple items and several boxes. The storage unit also had oil stains which thankfully only got on the bottom of boxes and not on any furniture. I would NEVER recommend any U-Haul based purely on the lack of customer service that I had received. You could tell that the employees hated their jobs. Sad.

Justin M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chelsy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey H.  |  Premières impressions 
Évaluation :
4

Storage unit leaked rain water...

Paul M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn C.  |  Premières impressions 
Évaluation :
2

I gave a "below average" rating because the access gate was broken during my first visit to my locker. That should never happen. The gate should be periodically serviced, tested and well maintained in order for customers to access their belongings.

Tara J.  |  Premières impressions 
Évaluation :
3

Gates and doors where constantly broke and left open. Seriously there is a spider problem at this location. I got my property out as soon as I could. Would have rented for much longer but felt very unsecure.

Timothy S.  |  Expérience générale 
Évaluation :
5

The location and availability was perfect; the access is easy; and the building and units are very nice and reassuring. The staff here has been very professional and helpful with every aspect of providing me information, setup, and assistance.

RANDY N.  |  Premières impressions 
Évaluation :
4

Thank you for working with Boys & Girls CLUB the last couple of years!

Boys and Girls Club o.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katandia J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAWN M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaquline n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tekeria m.  |  Premières impressions 
Évaluation :
5

My answers to this survey apply only to my 5x5' climate-controlled storage unit (#2320). I had a 10x20' non-climate-controlled unit (#162) rented through this same U-Haul location, and discovered yesterday when emptying both units that in unit #162, i had water-damaged furniture & boxes of household items. Fortunately, i had elected to have insurance through U-Haul on the contents in this unit & will be making contact today.

JEANE T.  |  Expérience générale 
Évaluation :
3

I first made my reservation online and when I went to pick up a lock and paperwork, I was not in the system. Then it took about an hour in the office to make a new reservation in person. I was then told my code for the gate would not work for 24hrs. So, I had to come back the next weekend. When I pulled up to the gate, the code did not work, the intercom button did not work, so I had to call. They again, could not find me in the system. Even though I had all of my paperwork.... I was asked to come up to the main office. Took another 20 minutes to make another, new reservation. I never got an apology or anything. Very poor customer service.

Morgan J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S.  |  Premières impressions 
Évaluation :
5

Exceptional staff and services made sure all my needs where covered and worked with me they all my circumstances.Excellent place to choose

Brittany P.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ashley R.  |  Expérience générale 
Évaluation :
2

There was a definite process to access my unit but no email was sent to me to explain that when I set it up online. I was supposed to access a particular driveway and put codes in at certain places. Luckily it was during open hours and an attendant was there or I would not have been able to get in. A map of the units and instructions was necessary.

Audrey M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA A.  |  Premières impressions 
Évaluation :
2

There was a strange man at the storage area following us around when we went to drop stuff off. He was apparently living in the storage unit bathroom

GLYN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H.  |  Expérience générale 
Évaluation :
5

The staff member who helped me was very kind & helpful.

JEANE T.  |  Premières impressions 
Évaluation :
5

Excellent facility, friendly helpful staff. Clean storage area with a much appreciated bathroom available. A dumpster in the storage area would have been nice to have access to. I would only rent from this facility in Jefferson city. Other facility staff in the Jefferson city area were not as friendly or helpful.

MARK T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latia B.  |  Expérience générale 
Évaluation :
1

Below POOR!!!! Manager Chandell lied about 24/7 max security property with camera surveillance as the camera system where I was put "was not working." Homeless people walked the property freely living in their units their presence acknowledged by Chandell, office staff and maintenance!! Entire staff also knowingly acknowlwdge MANY issues with locks AFTER my unit was robbed!! Maintenance claimed they checked doors nightly. Never saw maintenance on prperty. I was not give the U-Haul required lease agreement that would have provided insurance for my stolen belongings but insted moved in under an old driver licence with no signatures which denied my claim with Republic Western by representitive (John) even before the police report was made availabe. Becky Hall claimed to look into my situation and lied about calling me back claiming she had written down a wrong number! Which would have been availabe had the proper lease agreement been provided! Family heirlooms, safe full of legal and financial documents as well as MANY personal items GONE!! Shame on you U-Haul of Jefferson City Missouri off Ellis Blvd!! Further action being taken as NOT one UHaul representive has stepped up to the plate as a result of this!!

Teresa C.  |  Expérience générale 
Évaluation :
5

I would recommend U-Haul Storage to any person.

Jason D.  |  Online Move In 
Évaluation :
5

I felt very valued as a customer. The storage facility was very well maintained and easily accessible. The storage facility attendant is often visible and I felt secure while there.

Delores C.  |  Expérience générale 
Évaluation :
5

Excellent employees Mr. Darnell, Ms. Amy, &nd Mrs. Pam are all great experienced knowledgeable and friendly very customer service friendly offers additional items at point of sale awesome

vicky a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy E.  |  Online Move In 
Évaluation :
5

The nicest lady at check in. Very knowledgeable and helpful. I had no clue what I was doing when renting a storage unit and she answered all my questions before I even asked them.

Melissa F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

terry p.  |  Expérience générale 
Évaluation :
3

Told staff members 2 times to take off the extra charges and never did.

Amy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tekeria m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Breaun G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weiyi Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weiyi Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAREY N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris B.  |  Premières impressions 
Évaluation :
5

Even through a tornado my stuff was still safe in their storage facility. Very easy to deal with. Reasonably priced and great staff too!

Aaron M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M.  |  Premières impressions 
Évaluation :
5

The person that helped me the day of my move when i rented the uhual truck was very helpful, kind, and able to answer all of my questions with no hesitation..The gentleman name that helped me was mr.Hicks..on march 27, 2020..He works at the ellis blvd office in jefferson city,mo..thank you for your survice!!

Freedra T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael k.  |  Expérience générale 
Évaluation :
5

had minor problem with entry gate ... staff handled it well and was very pleasant in the process. despite the terrible weather, it was a pretty good experience thanks to the them... thumbs up ...

Anthony T.  |  Premières impressions 
Évaluation :
5

The system was down but the associates still took care of me and all my needs

amari s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B.  |  Expérience générale 
Évaluation :
5

Pam with Jefferson City Mo location has been awesome throughout the years that I have been there. I have recommended the location to both family and friends throughout the years. Even when the tornado hit the service was great.

Amy C.  |  Expérience générale 
Évaluation :
5

The lady that helped me yesterday was amazing! 10/10 will continue business here!

Elizabeth C.  |  Premières impressions 
Évaluation :
5

As you can see, I have used U-Haul in several moves and will continue to do so. Thank-you U-Haul family in Garden Grove, CA, Williamsburg,VA and Jefferson City,MO.

mildred w.  |  Expérience générale 
Évaluation :
1

Lady working was horribly rude disrespectable and should be fired I can't believe she has a job in customer service then she gave me a lock to put on my storage I put it on and there were no keys I

Gina H.  |  Premières impressions 
Évaluation :
5

Very helpful

Antonio S.  |  Expérience générale 
Évaluation :
5

Great crew..very convenient..

Niwantha E.  |  Premières impressions 
Évaluation :
5

Felt very welcomed and everything was explained very well. Friendly and helpful staff.

cherily h.  |  Premières impressions 
Évaluation :
5

Thank you for providing us with excellent storage space.

robert b.  |  Expérience générale 
Évaluation :
5

Courteous and efficient.

CHARLES C.  |  Premières impressions 
Évaluation :
5

Very helpful and accommodating. Thank you!!!

micheal C.  |  Premières impressions 
Évaluation :
5

Always so great to work with, Pam is awesome!!!

Liesel F.  |  Premières impressions 
Évaluation :
4

NEED MORE WORKERS!!

Sharon G.  |  Premières impressions 
Évaluation :
5

Thank for the quality customer service

MAY D.  |  Expérience générale 
Évaluation :
5

Even with recent Tornado Event the local Team took care of getting customers access quickly.

Mike D.  |  Expérience générale 
Évaluation :
5

D-Mc was great after the Tornado... Super Job in handling everything. Merci

LYNN T.  |  Expérience générale 
Évaluation :
5

I am a person that was hit by the storms in Jefferson City and the office and U Haul has been great in helping the community. I fortune that I didn't lose everything and had a place to store them.

lora q.  |  Premières impressions 
Évaluation :
5

The level of support and guidance we received after the tornado was extremely helpful, especially given that I was out of town for work. My wife and I will be forever grateful for the experience.

JORDAN O.  |  Expérience générale 
Évaluation :
4

......

steven w.  |  Expérience générale 
Évaluation :
4

Only used three days on new month before I moved out. A bit of a refund would have been appreciated. But whatever.

Rick W.  |  Expérience générale 
Évaluation :
5

Office could stay open longer.

BART I.  |  Expérience générale 
Évaluation :
4

Excellent customer service my facility manager.

Gwendolyn K.  |  Expérience générale 
Évaluation :
3

It wasn’t an easy process since I haven’t gotten a storage unit before but the service was nice.

Delon B.  |  Premières impressions 
Évaluation :
2

This location is extremely under staffed there is only one woman ever working and trying to do everything by herself, check in and out equipment, rent units, take payments etc, the wait is horrible..

Bob K.  |  Expérience générale 
Évaluation :
3

We had a horrible time getting items in and out because the staff would always park uhauls at front door of facility.

CHRISTINE S.  |  Expérience générale 
Évaluation :
3

I was a customer for a year and a half. Several issues with management, and using my debit card without authorization! I spoke w the manager they kept charging my card even after I asked them not to!

Carrie J.  |  Expérience générale 
Évaluation :
5

GREAT PLACE

LINDSAY & Liz Morrow H.  |  Expérience générale 
Évaluation :
5

I was impressed with the facilities cleanliness and security. Amy was very helpful and patient, and made sure that I made a rational choice of unit. I would recommend this place to anyone.

Barbara D.  |  Premières impressions 
Évaluation :
5

The past 15 years has been great, due to the wonderful, and professional service we received working with Pamela Gentry. Thank you so much Pam!!

COLE COUNTY COURT HOUSE H.  |  Expérience générale 
Évaluation :
5

Dominique and team are first-rate!

Amanda Y.  |  Expérience générale 
Évaluation :
4

They worked wit me real well and never stopped calling and made sure my stuff didn’t get Auctioned off thanks

TONISH F.  |  Expérience générale 
Évaluation :
5

ENTIRE STAFF ARE FRIENDLY & HELPFUL. PAM TOLD ME HOW TO CONTACT CORP OFFICE WHEN 80 % OF MY THINGS WERE RUINED BC THE ROOF OF MY UNIT LEAKED. ONLY COMPLAINT: TRIED TO CONTACT CORP MULTI X'S WO SUCCESS

HAROLD S.  |  Expérience générale 
Évaluation :
5

Manager has Great customer service skills and his employees.

Gwendolyn K.  |  Premières impressions 
Évaluation :
5

Quik, efgicient and proffessional.

William W.  |  Premières impressions 
Évaluation :
3

Great location. Staff always busy. On the phone or waiting to be helped . I have used this facility before.

Gilbert P.  |  Expérience générale 
Évaluation :
5

Great experience. The lady that use to be the manager is always pleasant and helpful. I would rent from her anytime.

Carmella B.  |  Expérience générale 
Évaluation :
5

I love the convenience of being able to have access to my belongings

WARDELL C.  |  Expérience générale 
Évaluation :
5

We look forward to doing business with U-Haul at Ellis Boulevard. The site is convenient, trucks and units are always clean, and most of all, the service by Pamela Gentry is friendly and efficient!

John T.  |  Expérience générale 
Évaluation :
5

Great experience

LeAnn K.  |  Expérience générale 
Évaluation :
5

All was great.

Helen G.  |  Expérience générale 
Évaluation :
5

The manager Dominique, did a fantastic job helping me during my move, he was helpful respectful and provided excellent customer service.

jamillah g.  |  Expérience générale 
Évaluation :
5

I rented a storage unit at this location for close to three years, and the service I’ve received from Pam and other staff members has been nothing but top notch.

KARL E.  |  Expérience générale 
Évaluation :
5

Great location and very pleased with staff

Sonia M.  |  Expérience générale 
Évaluation :
5

Very good customer service ... very helpful and understanding . Merci

Destiny L.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

Mona D.  |  Expérience générale 
Évaluation :
2

Many pests. Bait trap killed one mouse. Mouse droppings/pee everywhere. Mouse chewed through mattress protector so tons of brown recluse babies on/in mattress. Furniture stunk. Lost most belongings.

Rochelle L.  |  Expérience générale 
Évaluation :
1

The new manager Dominique Maxwell is rude and hateful and is the reason I moved my stuff to another storage facility that is not uhaul.

James S.  |  Expérience générale 
Évaluation :
5

It was a bonus to get the storage unit free for one month.

jose g.  |  Expérience générale 
Évaluation :
5

Good experience. Pamela Gentry was exceptionally helpful as always!

John T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page