My in store experience was beyond challenging. There was one person working when store opened and many customers in line. He did his best to juggle things but faced many challenges with computer systems. Eventually another employee showed up, perhaps a mgr and to put it bluntly, an unprofessional self absorbed man. Came in ranting about almost being killed in an accident. He continued going on and on for the 2+ hours I was there. The original employee did his best but he was able to complete the steps for my rental of a Ubox. He needed the other persons help and that help was anything but helpful. He would tell him what to do, it wouldn’t work. This went on and on until finally he took the two steps to that work station clicked a few things and walked away. Helping ppl who came in long after I did. He steps back to his station and the individual working with me tried again with different unsuccessful results. This fiasco went on for over an hour. Other than the young man helping me apologizing over and over and remaining pleasant and professional I would rate this as less than zero stars. One of the worst customer service experiences in my life. The one I think was a mgr should be fired. Horrible service, behavior and frankly not a good human. It should not take hours to rent a box. I counted 10 ppl who came in after me and were out the door long before me. HORRENDOUS experience
brenda d | Overall ExperienceCustomer Reviews for U-Haul Storage Baxter South
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The door on B64 was a bit tough to get the latch open, otherwise it served it's purpose for our storage needs. Thank you.
LAWRENCE L | Overall ExperienceThank you we had a good storage space rental expierencw with the staff at U-Haul.
NATHAN R | Overall ExperienceThe latch was very difficult to open.
Marcia M | Overall ExperiencePerfect. Although my signup for 20x10 was $139 and the flyer at the facility said $129??
Thomas H | Online Move InYou guys have the wrong contact phone number for this account. I am not .
MARCIA K | Overall ExperienceSlight mix-up with new location of office- web-site was not updated- other than that all was good!
lyle k | Overall ExperienceThe sliding bolt on our garage door is warped and rusty, and is difficult to open and close. Otherwise, everything is wonderful.
Kathleen S | Online Move InThe staff there was very snarky and rude. Their attitude sorts of job is like they hated it. It was the worst experience I’ve ever had. I will never recommend friends or any of my clients to this facility.
Reed F | Overall ExperienceThe garage door on the unit needs to be repaired. It doesn't open or close well.
STEVEN B | Online Move InI left due to the High Price, I found another storage place for $55 cheaper a month.
WES H | Overall ExperienceI did not move out on 2/11/2025... I moved out on 2/1/2025 and moved into a larger unit the same day...
KIERHA L | Overall Experience