Customer Reviews for U-Haul Storage Holsum Bakery
Location en tout temps  |  U-Haul Truck Share 24/7© Location

89 évaluations

3400 MacArthur Dr   Alexandria, LA 71302

(318) 787-0262

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(318) 787-0262

3400 MacArthur Dr
Alexandria, LA 71302

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

William W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

criston s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gina S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melanie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulita C.  |  Expérience générale 
Évaluation :
5

This was a great place to keep my belongings until I needed them.

lula j.  |  Expérience générale 
Évaluation :
5

Extremely clean… including the bathrooms!!

MIAH A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L.  |  Expérience générale 
Évaluation :
5

Diane was always nice and willing to help in every small inconvenience I had. Definitely a great manager.

Jeff N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE M.  |  Expérience générale 
Évaluation :
4

The floors are a little ruff in spots and the other end of the building could use some outside access. Thata a long walk if locker is in the rear.

Charles B.  |  Expérience générale 
Évaluation :
1

I was given the wrong storage space and I had to wait for a storage, then I was told the the mileage was .a mile and I ended up paying 1.09, then they charged me for gas which I shouldn't have been. I was told to bring the gas back at 3/4 of a tank and I got the contract where she highlighted what the gas was before I got the truck.

GRETTA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kandy R.  |  Online Move In 
Évaluation :
5

Great service and clean facilities.

William W.  |  Premières impressions 
Évaluation :
4

I liked the climate controlled units. The recent ice storm roof leak concerned us even though we had no damage!

James H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELESTE B.  |  Expérience générale 
Évaluation :
5

Diane Bertin is a force of nature She demands excellence by example and her leadership as well as her proactive attitude are contagious and very refreshing these days when most are doing as little as possible to get by She answers her cell after hours and gets up at 2 am to ensure her customers and their property are safe I have a tremendous amount of respect for her as she makes managing a fleet of trucks snd trailers as well as over 1500 units look easy She recently had a mild heart attack and answered the phone like it was just another day Whatever she is being paid; it’s not enough- she is a keeper and will be a huge asset at any company Impressive Thank you for all you do every day to make my life a little easier Your hard girl and dedication are noticed !! J Tillie

Robert T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
5

We kissed everything due to water damage but that happens.

gene S.  |  Expérience générale 
Évaluation :
1

NEVER AGAIN AT THAT LOCATION

dellnorra f.  |  Expérience générale 
Évaluation :
5

Thank you for a secure place for my furniture

Tykeshala R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mikale J.  |  Expérience générale 
Évaluation :
5

I love the service Fast rental and excellent customer service

pamela w.  |  Premières impressions 
Évaluation :
2

My overall experience with U-Haul was great until I came the very next day to move my stuff out of storage which was very few items...I came literally the next day after Christmas which was 12/26/2020...to get the rest of my belongings out of the storage...keep in my mind my bill was due 12/22/2020...with a two day grade period of 12/23/2020 and 12/24/2020...so keep in mind the very next day was Christmas so I couldn't go that day due to the closure...and I mean honestly who wants to do all that during Christmas when that is meant for time with your family...so fast forward to the day I go in which is 12/26/2020...I go in thinking you know I been with U-Haul storage for at least year paid my storage fee on time or within a certain time frame never got the late fee in all that time until this one time...so I'm thinking U-Haul appreciate me for paying on time and also I rented numerous U-Haul trucks that I brought back in good condition and undamaged each and every time...wishful thinking that U-Haul actually cared about there customers cause they don't...so I go in to see about just getting myself out because it was just bags and comforter sets no where near me paying 60 $or the monthly fee of 114 $...side note I only paid it because one of the comforter sets in there was for my mom I didn't want to lose it...so with that being said I was late I kid you not no more then 2 or 3 days which the time was around Christmas...they owner, store manager or whoever wanted me to pay 60 $for two days because I was late again 2 or 3 days and I'm like y'all want me to pay 60 $for two days what a rip off to the full extreme especially to a good and loyal customer...also the lady also explain to the owner or whoever that I've been a good customer paid on time and all but management wanted me to pay 60 $still for 2 or 3 days...I knew it wasn't much in there but it was on time contraints on what I could and couldn't do so I went ahead and paid a full months rent of 114 $because I didn't have time energy and at the same time I was already upset and disappointed...I personally will never refer anyone to that U-Haul location nor if I can help it rent a storage or truck from there ever again if I don't have to I will find another U-Haul and storage facility before I rent there because that's not giving back to good customers....we are going thru a pandemic U-Haul is not losing any money and I couldn't be cut a break for being loyal reliable and good customer...some people wouldn't even been able to pay that with everything going on but I'm thankful I was ... ALSO, THIS IS NOT FOR THE TWO STORE WORKERS I ALWAYS DEALT WITH WHEN I CAME TO THE U-HAUL STORE THEY WERE VERY VERY UNDERSTANDING AND ALWAYS I MEAN ALWAYS DISPLAYED GOOD CUSTOMER SERVICE FRIENDLY THEY ARE THE ONLY REASON WHY I DIDN'T GIVE A RATING OF POOR!!!! THIS IS MEANT FOR THE OWNER, STORE MANAGER OR WHOMEVER SAID FOR ME TO PAY THE 60 $...THAT WASN'T RIGHT AND WAS TRULY UNFAIR....

Mycheal M.  |  Expérience générale 
Évaluation :
5

Taylor was nice & sweet. Everything was 1-2-3

Deztinee S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H.  |  Premières impressions 
Évaluation :
5

Service à la clientèle formidable

karshna s.  |  Expérience générale 
Évaluation :
5

Friendly, helpful customer service. Never disappointed when dealing with this facility.

Joel W.  |  Premières impressions 
Évaluation :
5

Facility was clean and staff were wonderful and super helpful. I definitely recommend storing her versus other places.

Shanika O.  |  Expérience générale 
Évaluation :
5

Everything about this experience was fantastic. The facility was extremely easy to get in and out of with my security code, any issues I may have had the staff was on top of getting it figured out. This is definitely the place that I would rent from.

Steven A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERALD D.  |  Expérience générale 
Évaluation :
5

I used a 6 x 12' trailer that I got from the facility near my house initially I had some problems l called the hotline and they told me too call the manager so I did and I spoke with my Mr. Matthew Grimmilion who immediately took action in correcting and restoring everything He basically single-handedly remedied the situation entirely he actually drove to where my location was corrected the problem , inspected the trailer and was very patient with my questions as I learned a lot just talking to him this isn't just the guy that does the bare minimum to get by ; this man wanted to make sure that things were right and this the guy you want on your team for sure as his work ethic and attitude are surely contagious as he change my attitude towards the whole experience which was giving me peace of mind which you cannot put a price on when you're pulling a trailer on aI 10 - he advised that I Return the trailer to the main location which is on MacArthur Drive in Alexandria Louisiana which is where I met Diane and her team who force of nature in her own right ; very professional very clean extremely gracious and extremely knowledgeable - a hurricane was Moving in and most other companies would've already been shut down or not been available but her team ensured I had everything I needed and that I was safe - guided me back me with the trailer And used perfectly clear I am gestures to make sure I was In the right location and then they moved their big trucks in front of the windows in preparation of the hurricane it was probably a few hours out at a time. I was so impressed with the way they did business that I went ahead and rented a storage locker , bought a dolly ( Which is made in America l must add)as well as several other items for moves in the future. Working in another state causes me to need to travel very often and God willing when this virus thing is over will start doing that again but I need a company and a group of people that I can count on and I found that - there will be no more shopping around no more researching and definitely no more second guessing because I found my go to company for all of my travel needs and I will recommend it to any family member friend or coworker because I truly believe that they not only went above and beyond for me but they do this on a regular basis very impressive and very appreciated it's become a rarity to have pride and passion in Your work As well as in the people you're serving word-of-mouth travels very fast and is very very powerful I'm telling you this is the place to go if you have any moving your storage needs J. Tillie

Robert T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward h.  |  Expérience générale 
Évaluation :
2

my things got wet in my storage un less than a week, you all need to fix the roofing on that business, its sad..

Aushana W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol P.  |  Premières impressions 
Évaluation :
5

Very clean and friendly place. Staff very helpful

JERALD D.  |  Premières impressions 
Évaluation :
5

Quick and convenient rental made extra special by a 30 day free storage offer. I was moving to Alexandria from Lake Charles after the devastation of Hurricane Laura and my home is still not quite ready in Alexandria so I needed storage of my belongings. The storage facility is the nicest I have seen and even comes complete with super clean restrooms and convenient dollies for customer use. Thank you so much for your kind and generous offer. Mary Orr 318-308-3222 maryorr1953@gmail.com

Mary O.  |  Premières impressions 
Évaluation :
1

Reserved a 10x20 drive up unit weeks before arrival and when we got here, the unit was given away and there were no other units available. We were told sorry and good luck as most of the other places around town were sold out as well. They gave me the "option" of 2, side-by-side, 10x10 units in climate control warehouse across the street for an additional 65 $a month which i had no choice to accept. The new units were around 1/2 a football field away from the parking area so moving my entire life by way of small trolleys across miles of extra walking distance and in 95+ heat with 100 %+ humidity was the icing on the cake...I guess the extra 65 $a month was for the exercise plan After talking with the corporate, we were told basically, tough crap, we didn't have to accept what was available, and either accept it or move out ...very thoughtful and empathetic bunch of folks. The only positive was the store associate that checked me in when i arrived. She was apologetic, helpful, and even drove over to the offsite location to make sure we didn't have an problems accessing the unit. Hats off to the store and shame on corporate; we will never be using U-Haul storage again!!

Jason E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victoria F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyche B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia f.  |  Expérience générale 
Évaluation :
5

Diane and the people on McArthur were great.

edward h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlyn P.  |  Expérience générale 
Évaluation :
1

I went to get in to the storage at 7:11 pm and I the front door will no open for me. So I was never able to access my storage and I live 25 mins away. The staff online could not assist me either because I had to wait for someone the following morning.

Ebony H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randell P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquita W.  |  Premières impressions 
Évaluation :
3

Reservation didn't follow through everything read messed up and I reserved a several weeks ago

Altonya C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aleeghan d.  |  Expérience générale 
Évaluation :
2

They were AWESOME!

Crystal S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon a.  |  Expérience générale 
Évaluation :
5

The Staff is AWSOME Main Jessie as she has help me. Though each of my needs and she made sure that every way IS, WAS , NOW, MOST OF ALL. Each staff member, has a POSITIVE,KINDNESS,CARING,SHARING IDEAS

James Y.  |  Expérience générale 
Évaluation :
5

Awesome

bonnie c.  |  Premières impressions 
Évaluation :
5

Very nice facility. Clean and we'll taken care of.

tom m.  |  Expérience générale 
Évaluation :
5

Great Service and Price.

Wayne T.  |  Premières impressions 
Évaluation :
5

Love this storage

Tatiana H.  |  Expérience générale 
Évaluation :
5

Everything went well with my experience. Ms. Christie made sure that I was taken care of and had everything that I needed for storage.

brenda k.  |  Premières impressions 
Évaluation :
5

Enjoyed renting there. The staff came through for us when we were in a bind. Thanks again!!

Latrece R.  |  Expérience générale 
Évaluation :
5

The girls that helped were very knowledgeable and courteous whist is hard to find these days

Angela S.  |  Premières impressions 
Évaluation :
5

Thanks y’all !

lillian t.  |  Expérience générale 
Évaluation :
5

They was very help ...

marquesa d.  |  Premières impressions 
Évaluation :
5

My experience with U-Haul Storage was great. The staff was always friendly and the storage facility is well maintained.

Alice L.  |  Expérience générale 
Évaluation :
3

Everything was great except for the fact that they are trying to fill up the back of the facility first. It should be first come first served with the exception of a few handicapped.

cody m.  |  Expérience générale 
Évaluation :
5

The neatness the climate control you can see where you are going its every thing in one area. I have never rented a storage before but i will recommend this storage to all of my friends and family.

Lois B.  |  Premières impressions 
Évaluation :
1

It was a horrible experience for me!!! Customer Service told me lies any made up stuff. They were rude and misinformed! The Corporate office staff were not professional ! It was a total nightmare!!!!!

michelle g.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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