I give it a below average rating for the following reasons: the lights were out at the facility the day we tried to move our things out, the top of the sheds are open with a gate type thing covering them, the temperature controlled unit stayed above 80 degrees and we had a few roaches on our boxes when we moved out. We had our things in storage for less than 20 days. Finally, the door to move our items in and out to our uhaul had to be reopened with a card at 2 different places every time we went in and out of the door. It is not convenient, hot inside facility and I don't think we will recommend this place or ever use it again.
Chance R | Overall ExperienceSelf Storage Units in Alexandria, LA, 71302
U-Haul Storage Holsum Bakery
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- 4,5 - Cote moyenne des clients
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My only complaint is that an iron beam, about a foot wide, is directly in the center of one wall. Since I have a smaller unit, 5x10, it makes my space considerably smaller.
Sherrie C | First ImpressionsGreat costumer service
iker c | Overall ExperienceAs usual the people and the facilities exceeded my expectations.
Jonelyn R | First ImpressionsEverything was good except knowing how to access the facility after hours. I called customer service and they were able to connect with the regional manager who was very nice and informative.
MARIE L | Online Move InVery satisfied with all facets of the moving process.
Sandra E | Online Move InIt was great thank you.
Mary W | Overall ExperienceGo see Monica Manard and the team at this location. They went above and beyond to help with all my storage needs
Diane B | Overall ExperienceI was told that my storage was not accessible about 1 year ago, then 1 week before they sold my things, they said I can pay a fee to get my things out but I have one week and it must be out. I would’ve gotten my things a year ago if I could.
Ebony H | Overall ExperienceIt was very convenient to be able to do everything online. However when we got to our unit there was not a lock like we were informed. It wasn’t that big of deal being we had to go to UHaul to drop off our trailer. The person who helped us was also very nice and helped us no problem !
Dalton P | Online Move InIf I could I will give it 0 stars!!!This is the absolute WORST STORAGE PLACE EVER!!!!! DIANE BERTIN should be FIRED!!!! She does not answer to emails and phone calls, and she would double charge your account!!! I closed my account in December, got all my stuff out and paid the price for December that she double my storage price on. Yet she trying to charge me for the month of January which I had all my stuff out in dec.She won’t received a penny from me. She the main reason why I’m taking my business somewhere else. She is a complete jerk and a ripoff!!! I DONT RECOMMEND THIS PLACE TO ANYONE NOT EVEN A DOG!!! My storage was 59.95 and then it went up to 65.99. And when I got the bill in December it was 209. So I closed my account right then and there. Dianne bertin has the worst customer service ever,bad attitude, and she a scammer!!!!! Please do not go there!!!! Take it from me I know.And also the help button at the storage place do not work so a person could easily get kidnapped. Dianne bertin which is the manager has a very nasty attitude,she do not know how to treat her customers,she is very rude!!!!! I don’t even know how she even became manager. She has no customer or professional skills at all.she is the main reason why I’m taking my business somewhere else!!!!! If yall get rid of her it would be a better place!!!! I was overcharged everytime!!!! This is the worst storage facility I ever came across!!! All I know yall gone keep losing customers if yall don’t do anything about Dianne bertin. And another thang let say you u come up there and tell them that you gone be late on the storage and that you will pay for it on this particular day maybe bout 1 or two days later they would still charge you for the late fees. They really wrong for that.because normally when u call up there and tell them you gone be 1 day late you should not get charged. The storage place is very nasty and not clean. I saw big rats and roaches over there!!!!so them mouse trap is not working at all!! It was the worst experience ever,they don’t even care about the customers!!!!
Latrice M | Overall Experience