Customer Reviews for U-Haul Storage of Bend

Évaluation :

3

I returned my rental. But they forgot to check it in. They called me 3 days later telling me that i needed to return it. They went outsie and it was sitting in their lot. Lame!

Évaluation :

1

I was advised that the trailer that I reserved had a drop gate. When I arrive to pick it up it did not.. I had to pay 3 times the original amount for the only available trailer with a ramp.

Évaluation :

5

nothing to improve. people were great ! equipment was perfect. prices were good !

Évaluation :

5

As for the 20 foot box truck here are my suggestions. 1. need a step up to get in and out the cab. (I had to buy a step stool) 2. need eletric windows (when you are driving someone else's vehicle you don't want to reck tryinf to roll the windows down) 3. The drink hold is too big for the average drinks. (I tried my three cups) Other than these three (3) thing it went well.

Évaluation :

5

Quick & easy!

Évaluation :

5

Last minute decision and the best decision we made! Staff is super helpful and accommodating. Unit was easy to access all. Super seamless!

Évaluation :

5

This is the second time I have rented from this U-Haul location. I was impressed both times. Would definitely recommend to others looking to rent a truck.

Évaluation :

5

very quick and efficient drop off

Évaluation :

1

The truck was clearly heavily used - the "oil change required" light was on as well as the check engine light. Upon return, the vehicle was given to an attendant - however I later received a call asking where the truck was. I stated it was returned and heard nothing back (but also did not get a receipt). I had to go back the next day, where the truck was clearly sitting on the lot, and request for them to properly return it.

Évaluation :

5

The logistics, communication and customer service at both locations was great! The truck was fine overall but hadn't been cleaned out. I had to sweep out a bunch of dirt, mulch and branches before loading our furniture in the back and the cab was full of used tissues, empty cans rolling around and used cigarette boxes. And all the cup holders and seats were really sticky and covered in old soda spills I assume?

Évaluation :

4

Trucks need to be fueled to near full so that customers can focus on their loading and moving effort, instead of the "Low Fuel" indicator on the instrument panel. That said, this was the best uhaul place I've ever encountered. Impressive operation! Merci.

Évaluation :

4

Nothing. Staff was friendly and professional.

Évaluation :

5

Nothing, great experience!

Évaluation :

3

During my few months having a Ubox i tried to get access to my belongings/was unable to at least 5 times. I made multiple, hour long drives on different days to the facility only for my ubox to still be in storage and inaccessible to me. Staff was friendly but not very helpful- I called them 2 different occasions to CONFIRM my box would be accessible to me (after scheduling access in the app) before driving up; both of those times box was not out of storage when I was told it would be from both the worker & the app. Overall a very inconvenient experience for myself and the workers. I was charged an additional month since I was unable to get access to move my belongings out in time. Please fix your scheduling system before saying these units will be "accessible". I am unsatisfied, and am VERY much looking forward to canceling my other UHAUL storage unit once I can find another place with availability. I will continue speaking negatively about the experience to anyone who asks.

Évaluation :

5

Worked with the owner. She was amazing! Super friendly and kind.

Évaluation :

5

15' truck needs oil change, maybe transmission work, but worked out fine.

Évaluation :

5

Everything went smoothly and the staff was friendly.

Évaluation :

1

I didn’t rent a U-Haul. My name is Stefan pena (541)688-2559 This must be a scam email

Évaluation :

5

They really went above and beyond to help me out when I needed to keep my trailer for a few extra days

Évaluation :

4

Great services and options, but harder to drive into and out of than locations due to funky traffic patterns.

Évaluation :

5

Great service from the both the manager and the gentlemen checking me out and in. Will visit again the next time I need a trailer. Bend UHaul does it right! A++

Évaluation :

3

They failed to pickup my u-haul container from my location for transit on time and I had to call several times to get it picked up 6 days late. It was a Thansgiving holiday but no one informed me and I had already left so I relied on a neighbor to let me know it was still there. The reason ended up being a sick employee but communication could have been better

Évaluation :

1

I only rented this truck to replace the U-haul truck I already have on rent broke down. I had to pay for two rentals yesterday and spent a significant part of the day babysitting the broken truck

Évaluation :

3

Management was not helpful when I needed an electric plug

Évaluation :

1

Inspect the trailer before renting it out. The young man at the Bend location told me that the trailer was legal to use. When I turned the right turn signal on, the left signal went on. Now the guys in Hillsboro were great. They ran the tests to be sure it wasn't my vehicle and that it truly was something wrong with the electrical system on the trailer. I would recommend the Hillsboro location. I'll be telling people to stay away from the Bend location.

Évaluation :

5

Very friendly staff and the location has everything you could need.

Évaluation :

5

Only complaint would be that it needed to washed off better.

Évaluation :

5

Aucun

Évaluation :

5

Good folks. They get the job done. Thanks

Évaluation :

5

They were very quick to help me with exactly what I needed to get me on the road quickly and efficiently as well as safely. There customer service was great, they all had a really positive attitude, and we're more than willing to help me get situated too tow a car all the way to Springfield. Worked out great and there was zero hiccups. Very glad that I got the car hauler trailer from them to use. It alleviated so much stress from wearing about if the vehicle I was acquiring was going to make it to my destination over the past. Great experience and if I'm in the area I will definitely be sure to do business with them again if possible. Great experience. 10 out of 10

Évaluation :

5

Welcoming, fast and efficient

Évaluation :

5

Easy rental process

Évaluation :

5

Great team!

Évaluation :

5

Keep doing what you do.

Évaluation :

1

Management from one week to the next treats you different. This used to be my go to place. Not so much anymore. I'm tired of paying for their gas

Évaluation :

5

Friendly staff!

Évaluation :

5

Great location, easy access, employee was there as soon as we pulled in. In and out in 3 mins.

Évaluation :

1

Drastically overcharged for mileage, only drove 37 miles and got charged for 75. Awful

Évaluation :

1

Hire people. It took over an hour. Pathetic. Charging more for different locations is gauging. Be better for your customers.

Évaluation :

5

They are always a pleasure and greet us with a smile and welcoming when we drop off the trailer and they are so close to our house.

Évaluation :

5

excellent service! why own a truck when there is U-haul!

Évaluation :

2

I made a reservation for Redmond , Oregon, which said was available. Come to find out. I had to drive to Bend, Oregon and add an extra hour out of my day. I asked for a discount and the lady said you're lucky you're just getting one.

Évaluation :

4

Great job!

Évaluation :

2

Charged me whole day for returning it 30 min late

Évaluation :

5

Great location, they always have a lot of inventory available and every one of the staff has been friendly, helpful, and fast.

Évaluation :

5

Good equipe

Évaluation :

2

I had the container shipped to this location. Once it arrived, I arranged to come access it so I could get a few things out. It took over 30 minutes from arrival to get the container open. Long story short, it had been bolted shut for transport. One of the bolts was stripped so it had to be cut. All of this while I sat and waited. Why was this not addressed before my arrival since I scheduled this time in advance? And with all that, not once did the owner apologize. Not a good experience.

Évaluation :

5

Nice staff/people working there, front desk , very efficient & fast, they hooked the car transporter up, did a safety check & was on my way. Auto transporter is the way to go , really nice tlr. Loads of hook points, pulled nicely going down the road, no swaying. Dropped it off on Sunday, man helped me back in , super people. Thank you U Haul , & the price was Right ! !

Évaluation :

5

Nothing. Quite a pleasure to do business here.

Évaluation :

5

The U-Haul app is terrible. S the result of the app not working properly , I ran 30 Minutes late for what I had to do. The need to be verified was too much.

Évaluation :

4

Better than other Uhaul locations in bigger cities. Staff is helpful, but at times (weekends) they are overwhelmed/understaffed.

Évaluation :

1

To much bullshit. Call me if you want more details.

Évaluation :

1

You could inform someone when you are going to debit my card for 173 Dollars more than the original price

Évaluation :

4

The cargo van smelled like wet dog and had dog hair everywhere. We had to spray our stuff with a bunch of Febreeze. Staff were nice and it was quick to reserve the van. Just hope they clean it more often.

Évaluation :

3

I ordered furniture pads and a dolly but when I picked up the truck neither was in the truck. I asked the woman in charge and she gestured towards the door and said the pads were there. I had to find where they were and put them in the truck myself. Then she said that they didn't have a dolly so she would take it off my bill. However, she failed to do that so I overpaid $12 and had no dolly for my move. This is all very unprofessional and really inconvenienced me to have to move without the dolly I reserved.

Évaluation :

5

I have been so impressed with U-Haul! Great communication and easy to work with. Picked up and delivered on time with no problems!

Évaluation :

4

The catalytic converter was removed from the truck which resulted in the check engine light to be on constantly. Would have been nice to be told about this. Worried unnecessarily.

Évaluation :

5

Front left tire on car hauler would go low every few hours requiring air. Location and staff were great though!

Évaluation :

4

The employees did not have their hearts in their work.

Évaluation :

4

No utility or appliance dollies were available, despite our reservation listing one. We were told that by choosing it for our reservation, it was merely a request, rather than a reservation. We would have been unable to complete our move today, if we hadn't been able to get a dolly at a rental place closer to our house. This was disappointing.

Évaluation :

5

Cody was great. Helpful, accommodating, personable, professional. Great experience overall.

Évaluation :

5

Make parking spots easier to locate

Évaluation :

5

Thank you for going out of the way to help us when time was stressful! Thank you guys your amazing and thank you so much. I would recommend this place because the service and the needs are met. The best place to go and get u-haul 殺 Nadia j p

Évaluation :

4

I also got some help from the 2nd street uhaul. Steve was very helpful and made the process smooth. Everyone at the 63370 N Hwy 97 uhaul goes above and beyond to accommodate. Yes, sometimes you have to wait, but we are not talking about high speed interent. The humans here do a good job.

Évaluation :

5

Staff customer service excellent, friendly and helpful!!!

Évaluation :

3

More staffing is needed on a Sunday. I had to wait ~10-15 min to check in. I realize it's smaller town Bend, but I was in a rush and that was inconvenient. Otherwise the staff was helpful and place is clean

Évaluation :

5

Thank you for being generally friendly and accommodating. You have great customer service.

Évaluation :

4

Great service, quality staff and speedy efficient process.

Évaluation :

2

The manager and workers at this location were always less than helpful. They never knew about auto-pay issues and why at times I was being charged double. When we first moved in we returned a rental truck to them from San Francisco. They apparently could not even check that in properly as weeks later we had received a letter that we stole the truck. Unfortunately, too much hassle here, would not ever recommend for all we went through in less than two years.

Évaluation :

4

There were 3 days that I could not access my storage unit due to the keypad being broken. When I could find the staff, they were very friendly & helpful. But many times I had to wait or walk around the facility to find someone.

Évaluation :

4

Prices high for storage, need 24 access to storage as well.

Évaluation :

1

I was told I would be getting my first month free because I rented a truck and dolly to move across country. That was not the case, I ended up paying for it anyway. Absolutely would not recommend. And I was incredibly short on time with no other options.

Évaluation :

2

The fact you cant move stuff in on holidays. Theye Close at 1:00 pm on christmas eve and dont open tell the day after. Anless you pay three months in advance. Was willing to but the boss wasnt there to accept it

Évaluation :

4

I'm pleased with all, also looking forward to possibly upgrading to bigger size unit. Everyone is helpful and on it. Thanks from a first time storage user for a more than pleasant move in and everything, the staff, facility, and my unit. Very clean. Keep up the great work. Joanie C.

Évaluation :

5

I had some problems at the beginning of the journey. Trying to get the right truck ECT. No fault of U-Haul. They were with me the whole way calling emails ECT. Making sure I was ok. Excellent service by U-Haul employees

Évaluation :

5

Amazing and easy experience as always. Thank you!

Évaluation :

4

Non

Évaluation :

1

Reserved outside entrance unit, got inside unit. Got locked in the area due to malfunctioning keypad TWICE. So much equipment stacked around the area that maneuvering through there, especially with a U-Haul truck, was ridiculously difficult. Nothing but trouble the entire time. Would not recommend.

Évaluation :

2

Reserved an outside access storage unit - got an inside access. Reserved a truck and a trailer for one way rental. Both offered 1 month free rental but manager would only allow one unit free. Large unit unavailable so I had to get medium and small unit. Small unit lock area so dented it is nearly impossible to get the lock on and off. Area around units is so congested that moving a truck around the area is cumbersome and aggravating. Code lock to inside unit works about half the time. Fence actually wouldn't open once despite inputting the code and receiving acknowledgment. Thankfully the store was still open so I was able to flag someone down to open the gate. Not impressed nor am I inclined to recommend.

Évaluation :

2

I moved out of the spot because there was constantly a U-Haul truck blocking the access to my storage facility. Someone felt the need to park the U-Haul truck inside the facility directly in front of the door. I might stop now twice at least and call ahead to have them move it when I needed to access things but they did not do it. Overall I would not recommend based on this fact alone

Évaluation :

1

He also wouldn't let me into my warehouse. There were dogs and a lot of aggression, please watch the video and evaluate for yourself what is happening. Watch the video, a sick psychopathic grandfather works there, he let his dogs loose on me, called me obscenities, did not give me a truck, although I just said that I have a stock, I practically do not speak English, but I understand everything, he said he would kill me if I I'll come again, I have video footage, you have it too, I saw that you have a lot of cameras, look at them. This grandfather is sick on his wife's head, he just slaps her on the back of the head, he's really not himself. I will not recommend this office in Bend to anyone. I wanted to sue him, but I urgently needed to fly to Florida. Please deal with this person!!!

Évaluation :

1

I believe this facility has untrained customer service representatives. They are there merely to do a job. Not one smile, conversation or offered help when needed. Even Locked me out of my storage because my hired mover was stuck inside with a trailer and your staff didn't bother to move vehicles stored inside gate instead of outside. When a customer is literally trapped inside, think we wouldn't be angry? And then lock me out because of "a bad attitude". You need to train your employees. I worked for uhaul out of toledo and I would have been fired for such behavior.

Évaluation :

3

A man from U-HAUL calling me on the phone at dinner time to complain about my lock and suggesting he was going to cut it off was really weird.

Évaluation :

2

They had a mudslide that ruined some of my items but you have would not cover it I was not happy with that

Évaluation :

5

Thank you to Michael, Cody and Tyler! Excellent customer service. Special thanks to Tyler for all of your help.

Évaluation :

3

No lights. Very dirty. Nice people

Évaluation :

3

I had made a reservation on February 6 for a storage unit to begin on March 13. On March 1, I called to change the move in date to March 11 (I spoke to Connie on 2/6 and Cal on 3/1). When I checked into the Bend location on March 11 at the end of my one-way rental, they couldn't find any record of my reservation. The good news is she was able to set me up as a walk-in and there was one unit that was available for me to rent.

Évaluation :

3

The issues I have with this place are not necessarily the fault of any employee. The staff was always friendly and helpful and the facility was secure. The downsides to the facility are mostly location. This u-haul facility tries its best to get huge trucks and trailers rented out to people in one of the smallest parking lots possible. Their inventory ebbs and flows and I'm sure they try to keep things well stocked. The storage facility is located on the other side of the loading lanes and you have to go through a jam-packed, usually blocked parking lot to get to the gate. To clarify, the blocking happens because of new customers not knowing where to put their car, not because the staff blocks the lane to the storage facility. But, bc of this, I have had to wait for new customers to get back to their car and move which can sometimes trap me at the facility for much longer than I'd like. Then there is trying to leave U-Haul. Definitely use the backroad rather than trying to get right onto the 97N. There's no going South and it's just an unfortunate spot to have this facility. High traffic area, jam-packed parking lot, and limited directions from which you can easily leave. Lastly, I had an outdoor 10 x 10 storage unit and it came with a rat/mouse trap in the corner and the ceiling was falling apart. I came back to my unit after a summer/fall and mice had definitely gotten in there and peed and pooped on everything. Super bummed to have to clean everything again as I move into my new place. When it snows, the aspect of my door is shaded so I frequently dealt with ice and snow making moving large or heavy things, less safe. Most of the town is understaffed and I've never seen anyone at this facility waiting around for something to do, they are all working hard but I'd advise that they take the snowy, icy conditions under consideration and clear a path for people that might be trying to move in the middle of winter. It would be awesome if a new U-haul facility was built better, in a low-traffic area with loads of space, which could improve this situation.

Évaluation :

4

sometimes the door was locked to get into the inside units and I would have to exit, ask for assistance and then re-enter, not fun when raining. Tyler was always helpful and friendly. Also, a map of the units inside the gate would be helpful. I couldnt find it first time easily.

Évaluation :

2

Not sure who will read this, so writing it as if it's someone off-site. I'll start by saying the staff was helpful and kind, for the most part, and I'm sure are doing their best with this unfortunate location. The unevenness of the ground all throughout is crazy in itself. This facility is extremely hard to access and utilize. When the majority of trucks and other rentable equipment is out being rented, it's a little easier. There was always some kind of equipment located next to the access "driveway" so I never knew what to expect and whether I'd be able to make the tight turn. The storage units are located in a square-shaped space that is barely big enough for 2 vehicles to realistically pass each other around the corners. Even still, they (have to?) store a bunch of U-Boxes inside this already tight space. We had to request they move a couple of these to access our unit one day, which meant one office person had to go use the forklift - sheesh. If we needed to spend any amount of time loading/unloading or just going through our unit, we had to cross our fingers and pray the neighboring units didn't need to access at the same time, otherwise it would have been near impossible. When we brought a moving truck in, even worse. Many a time I had to back out, as there's only one entry/exit point and if you can't get around others, backing out is your only option. Thankfully no one else was ever trying to enter during the times I had to back out. Our unit (so lucky it was on a corner) was also missing some of the weather stripping, so dust and all kinds of outside dirt was swept in over the winter, creating a very dusty, dirty situation all over the items in the front of our unit. We also had vermin - rats and mice - which was extremely unfortunate. The damage included bites to the edges of wooden picture frames & other art (strange) and poop/pee all over many items and boxes. They also nested in a box of coats (all had to be tossed) and in some dresser drawers that contained feathers sealed inside ziploc bags (which they chewed into). So bizarre. Mostly disgusting. I paid for the insurance, but not sure it would be worth mentioning those things. One final thing: not sure if this was due to staffing issues, but the only restroom located within the secure area was closed the entire time we rented "due to Covid", which I took to mean staffing shortages. Very unfortunate to have to walk out, punch out, then punch/walk back in when your unit is in the back.

Évaluation :

5

👍😀😀

Évaluation :

5

The location needs more staffing but the staff that they have is great

Évaluation :

2

I paid $4 000 to get my stuff from Georgia to Oregon that took me 5 years to save. It was my dream. I put my belongings in the storage unit for 4 months. Paying $99 a month! My movers who moved everything into the unit called me and told me everything was destroyed. I have been crying I was hospitalized and I have been suicidal so I want your company to know what you did to me. Everything I have to my name is destroyed. I grew up in foster care I have no family. I'm 35 years old and everything I own was sentimental. I sent videos and pictures of all my destroy property. My movers are doing a affidavit. There were dead mice on my stuff also! My stuff is saturated and urine and feces. I literally want to die! Thank you for taking my life and destroying it within 4 months. I've never felt like this in my life. I called the facility monthly That's how crazy I am to check my stuff because I was freaking out with anxiety. I wanted to feel like home and get my stuff into my apartment and everything is on my porch. Everything is being tossed. This was the worst thing you could do to someone's life. Your company is horrible for even their response back. I did speak to Anthony and he assured me that he would figure this out with me. It doesn't matter how much you think or how many apologies my life has changed forever because of this. And I hope your whole company understands this. People's property some people are different I needed my stuff this world is so scary and lonely my stuff is what makes me feel not lonely. Sas SAD WORLD.. YOU BROKE ME.

Évaluation :

5

Very professional, very personal, management and employees

Évaluation :

2

The flood last year seeped into my unit #41. I would not recommend this UHaul location to anybody. The wind blew a lot of dust into the unit. Very dirty. Flood damaged some of stored possessions. Insurance team removed bed mattress, box spring, small couch without ever contacting me. I emailed a message that I saw no flood damage before the AZ team came.

Évaluation :

1

Front desk "help" is apocalyptically unhelpful. Lines move at a glacial pace. Lot is crowded and dirty. Avoid this place at all costs.

Évaluation :

1

Uhaul cancelled my reservation without any notice so when I arrived at my move in date I had no storage unit. I rented a trailer with a one way destination and move in at a uhaul facility. Uhaul is very unorganized, and it wasn't the bend Oregon location, it is your actual company itself and the people on the phone/internet. I did all the steps correctly. I will never use uhaul again.

Évaluation :

4

I may have kept the storage unit longer but the access hours are limited to the store hours rather than the hours posted on the site. It's very difficult to not very difficult to not be able to come to the storage unit with those extended hours that are on the site up until 10 PM.

Évaluation :

5

Brenda is the best!!

Évaluation :

1

The lady gave me anxiety with lots of lip. I came early 8am to make sure it was all set. My movers shower up at 930 just to stand and wait due to my reservations not being found. Then they were found by Michael. Then the lip kept going! I was in the right. I never felt so little for HER MISTAKE near people in the store also. I asked her to stop saying my INFO OUT LOUD.. SHE DIDNT!!!! IM SO UPSET FOR THIS UNIT BEING NOT A DRIVE UP ONE AS ASKED. So much stress with this one place. I just beg for my belongings to now be safe! I heard how things come up missing... Never again..

Évaluation :

4

We rented a storage unit for short term storage. The unit was unexpectedly dirty and needed to be cleaned prior to unloading our household goods. No other issues experienced.

Évaluation :

5

Fellas did not always clean debris away from the entrance doors. Other than that, the guys were very helpful. Michael, the manager of the operation was one of the most congenial and professional individuals I have ever met during my career in business. Always accommodating and ready to help. He is worth a lot more money than what you are paying him. He is the type of employee that ownership always wants to clone. Thank you Michael from the bottom of my heart, you are exceptional. Good health and prosperity to you always! Tom Bales.

Évaluation :

5

Cody was especially helpful and friendly!

Évaluation :

4

Reserved a 10x15 online a long time ago and had even called ahead to verify. When we got there it turned out there wasn't actually one available. Luckily we were able to cram out stuff into a 10x10. Otherwise, staff was friendly and helpful.

Évaluation :

5

This is a nice Uhaul team. Friendly and working hard. Appreciate it.

Évaluation :

3

Access to the units can be very frustrating due to the layout of the lot and limited area to navigate through. Several times I had to sit and wait for vehicles to be picked up or dropped off in addition to limited room to turn around in the alleyways where the units are due to trucks and trailers being parked in there due to overflow.

Évaluation :

2

Need to keep storage area (driveway) clear of rental trailers and truck from storage unit area. With the limited space to turn and park makes it very inconvenient overall. Worst of all, is blocking path to entry/exit keypads with trailers and rental trucks. I feel it's business first before storage unit customers. What really made me move out is and email stating, my rental unit will be raising next month. Not worth paying higher monthly rent for the "Inconvenience" they provide. Other than my experience there, staff is friendly.

Évaluation :

5

Everyone is very helpful and friendly. I appreciate the staff at this facility.

Évaluation :

1

After reserving a 10x15 outside access unit online 5 days in advance, and being shown the unit I would be getting, I arrive on move-in day to find that my unit has been rented out to someone else. Additionally, they now have ZERO inside or outside units of that size. I was told I could pay $50 a month more for a 10x25 unit which I didn't need. But wait, the employee tells me that oops we already reserved that unit to someone else, and has to make a phone call to the woman that reserved it to see if she still wants it. By some random act of chance, she didn't, and I was able to get the 10x25 unit. Being that I am moving away in less than a week I don't have time to search for other available rental units in the area, so I'm stuck having to rent from the incompetent staff at Uhaul self storage of Bend. Stay FAR away from this facility. Either it's a bait and switch to get you to spend more money or the staff don't care to hold your unit for you after you already reserve it with a credit card online. Horrible customer experience. They didn't even offer to take any money off the storage unit after they made the mistake. We won't even mention that they have zero medium or large moving boxes and zero packing materials available in their store when I arrive.. Moving is stressful enough, this company only makes things much, much worse. Buyer beware.

Évaluation :

5

Excellent communication with staff after placing order on-line.

Évaluation :

4

Micheal In Bend Oregon helped me and was able to resolve a problem that came up and made sure I was happy with the outcome. He was very patient and made my day! Thanks so much!

Évaluation :

4

My cousin Dave Stowe was in there yesterday to take my name and email off this account. Please remove my name and phone number off this account and add his phone 619-925-8191. Email: Dave@lamitay.com. please remove my number: 541-508-9321. Courriel : a

Évaluation :

5

Staff were very friendly and helpful! They went way and beyond to help me!!! They get kudos all around!!! Place is very clean!!

Évaluation :

3

They were under staffed the day I went in. The representative on site was friendly and courteous but needed another person in the office as I had to wait 15 minutes or more just to update my payment information.

Évaluation :

5

This is the absolute BEST Uhaul facility I've ever dealt with in my life! Michael was extremely helpful with everything we needed and was super easy to communicate with. He went above & beyond what he needed to. Our move would not have been as successful if it weren't for him. Would recommend 1,000 %!

Évaluation :

2

My unit got flooded due to the drainage system not working correctly and my furniture was damaged and had to be thrown out. I filed a claim and was told it was denied. I have no idea why it would be denied if Uahul's drainage system was not working properly. I will never use Uhaul for storage again.

Évaluation :

2

Very clustered and unorganized and too much confusion.

Évaluation :

3

Poor drainage at the facility caused us major damage and losses when flooding occurred, affecting both of our units, both drive-up and inside. Staff were very helpful in the recovery/clean-up effort, but losses may or may not be covered by U-Haul. Locks were inexplicably changed by the facility even after contents were verified as intact after a second storm, with no explanation provided.

Évaluation :

1

It is beyond insane you would send me a survey after what your company did… my possessions were insured through you. You found a loop hole in the paperwork and chose not to insure our goods. I responded to your inquiry and you still took the liberty of throwing away uninsured items within 24 of your contact after waiting almost two weeks to contact me about the event. What your company did is criminal. I am not threatening action as I know you work for an entity who would rather waste money than do the right thing. So yeah… not very "content". I hope whoever, if anyone, is reading this has a wake up call and realizes they don't have to work for a place who treats people like this. They will screw your over just the same.

Évaluation :

5

The general manager, Michael, was extremely helpful and friendly. All the staff I encountered were pleasant, the place was neat and tidy.

Évaluation :

1

All my stuff got wet and I was double charged. The management was able to work out the charge luckily. Online was confusing and somehow my payment went through but the page kept giving me errors and forced me to put in 3 completely different phone numbers in order to go through. If I wasn't desperate I would take all of my stuff out and request a refund.

Évaluation :

5

Very helpful

Évaluation :

5

I'm giving this a 5-star due to the fact that an issue I had was not related to this facility but to U-Haul itself. I reserved a 15X20X8 but while they did have this size unit, none were available but I was able to reserve it nonetheless. They are working to resolve this U-Haul issue.

Évaluation :

4

Hi I actually didn't end up using the unit and called u-haul less than 24 hrs later to cancel. The help line said to go to the store and they can refund you if you hadn't used it yet. That worked out fine but I was still charged 9,95 for a lock that I never received? I'm not sure if the lock was already attached to the unit because I never went to unit itself. All I know is I have a charge for a lock that was never given to me. I would please like a refund or lock, either way is fine. Thank you and have a great day. Monica Hughes 541-647-4628

Évaluation :

5

The guys working there are great. A very busy hard working crew that exceeded all expectations.

Évaluation :

4

My locker had glass in it. Also after I canceled I got a bill. It was corrected and all is good. The people are very nice there.

Évaluation :

2

My storage unit was broken. Told them & still never was fixed properly. Someone could've just pushed in the rolling door. Finally just closed it out after a few months of this. I am a non-profit helping the community they wouldn't even give a discount. Overall would never rent a storage here again or recommend them.

Évaluation :

4

U-Haul's website allowed me to reserve the largest storage unit when booking, but I was told there were none available when I checked in, due to the website not screening out unavailable units. The manager was very accommodating in providing other units that could hold everything.

Évaluation :