Évaluations des clients U-Haul Storage of Bend

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Bend

Cote générale :

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Mark W.
Évaluation :

Le client n'a pas laissé de commentaire.

Douglas T.
Évaluation :

Was delayed more than an hour with the excuse that the trailer I had reserved was not on site. Checked the lot and there was one right in front of the entrance. Still took more than 30min to get me on my way. Staff seemed overwhelmed...

DOUGLAS CLAYTON B.
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Le client n'a pas laissé de commentaire.

MICHAEL IRVIN H.
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I rent trailers often, easy and quick especially with distancing!

matt F.
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Staff was great!

Robert W.
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Knew what they were doing and did it in a timely and professional manner

TODD ALLEN N.
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Le client n'a pas laissé de commentaire.

Robert E.
Évaluation :

I recommend you make the reservation on the phone. The website changed my pickup location (different than I chose). I had to cancel it and rebook on the phone. The local folks at UHAUL were great. Brenda and Dominic helped me with check-in, hookup and return. Great job under a lot of pressure from an extremely bust day.

Dennis C.
Évaluation :

why would you want to fix what don't need fixing? you people were great.

James H.
Évaluation :

The employees could not open a cash drawer for another customer and the manager (Mike) was reluctant to come up front to help the employees. There were 4 groups of people in line waiting to be helped. One employee called over the radio that they were "tits up" because they couldn't get a cash drawer open. Also, it was difficult to phone in and get any basic information about cost and return of a trailer without giving a ton of information.

DREW DOUGLAS H.
Évaluation :

Called to reserve a trailer in Hillsboro, Or from the hub center. Told me that one was available. I had to drive from Bend, Or to look at a car. This was 9am. I get a call from a agent saying it was available anymore 8 hours later. Long story short with 15 minutes to close I physically drove to the Uhaul to verify the trailer was there and my name was on it. A little inconvenienced to have to verify the trailer was there. I still had to take a empty trailer to Tigard not knowing if the car I was getting was worth it. Bend store was amazing and efficient. The phone process is dumb.

Katie F.
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Le client n'a pas laissé de commentaire.

Michael J.
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The return was easy. The young man receiving our vehicles was kind and considerate and proficient at doing what he does. Uhaul promotes great customer service in their employees.

Michael M.
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Even though I pre-checked-in per the email request, I still had to stand in the same line as people who walked in to make a reservation or had not done any pre-check-in. I waited 40 minutes to pickup a trailer that should have taken 5 minutes. Mask usage was not enforced in the facility at all, particularly when 2 customers who were obviously regulars came in and stood around because they wanted to pay in cash and the cash drawer wouldn't open, leaving them inside the entire time I was there. It's inappropriate to allow customers or workers to be inside without masks on - not only is is against the law, it's rude to other customers. And, since it was the manager who was helping them to resolve the issue, he was well aware and should have taken steps to mitigate the failure to wear masks. Lastly, the manager was not even apologetic for the 40 minute wait time - terrible customer service.

amy s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bruce E.
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The truck was ready on time, the car trailer ready, both worked and ran great. My 500 mile move and return happened without a hitch, nice to have something go right for a change.

GARY JOE C.
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Add more staff, so your representatives can get off on time. Micheal and his crew are awesome, but REALLY need some support! My family absolutely loves UHAUL. We have used this great American business since 1965.

Danielle B.
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Le client n'a pas laissé de commentaire.

Lester W.
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Le client n'a pas laissé de commentaire.

William S.
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Getting in and out was a bit slow. Personnel were stretched thin. But they got it done.

Debbie H.
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The online sight to rent is cumbersome. Could be redesigned to make it more user friendly.

Brandon M.
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Le client n'a pas laissé de commentaire.

Tom M.
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I had to check out after closing. I was at the correct location (where I picked up the equipment) but the locale website would not recognize me being there. After many tries and changing all my location settings, I called your 800#. I was on hold for another good half hour, standing alone, at nighti in the dark and cold. The phone attendant finally answered and was very helpful.

MICHAEL DAVID B.
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Everything went well but we believethe speedometer was off.

henry H.
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Le client n'a pas laissé de commentaire.

tito S.
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Le client n'a pas laissé de commentaire.

Megan J.
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The man I returned it to was very kind and personable. Very helpful funny and nice

CHRISTIAN SORENS F.
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Over charged us by $45 and we had to call back for a credit. Your advertising is pretty polarizing - and set customer's expectations at a reasonable price point. The reality - for a 4 hours rental, 15 miles, and a set of blankets, you will pay 3x that amount. Just an FYI

Steven M.
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I've always liked this business, which I have used for decades. With checkin, I didn't even have to get out of my car. The attendant was right there. It was busy and crowded, but I was well served.

Arnold P.
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Great service checking in and great service returning the truck! Quick and easy to do. Thank you...

Dale P.
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Le client n'a pas laissé de commentaire.

Daniel W.
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Worse company, completely disorganized, billed incorrectly- more than was due, just terrible all around. DO NOT USE

Kim P.
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Though the parking area for rental return was very busy, staff members were outside ready to help and make the return process smooth and simple.

James C.
Évaluation :

The particular trailer I rented was a bit older this time, 6x12. It also leaked some in the rain we had here this weekend. I told the guy there about it. Nothing was immediately obvious (already removed the cargo, a few boxes and chair got wet), it was cloudy but no rain.

ANDREW H.
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Excellent service & experience The 15ft Ford truck has transmission shifting issues at over 100k miles. We had no problems using it but I meantioned it to worker at center.

Dennis D.
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Le client n'a pas laissé de commentaire.

Ashley S.
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Very unhappy with the service provided by Tyler, also the truck had terrible windshield wipers that did not work properly. Very unhappy overall

Joanna W.
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Le client n'a pas laissé de commentaire.

ROBERT GALE S.
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Tried to drop off at this location after hours the same day I rented the trailer and the Uhaul.com/share app did not work, (could not find the order.) Had to leave and stay over noght in Bend and came back the next morning. The crew at the drop off was very good but your web site and the Uhaul app need a major rework because they both suck for a after hour return.

MICHAEL MARION H.
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Le client n'a pas laissé de commentaire.

Dennis S.
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Le client n'a pas laissé de commentaire.

Michael S.
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I wasn't given the blankets I paid for. I had to wait for almost an hour in line. And I had to take a20 foot truck instead of the 26 footer I had reserved

CHARLES RALPH S.
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Le client n'a pas laissé de commentaire.

James R.
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Had to wait at least 20 minutes for someone to come help us. Also learned 1 hour before we were supposed to pick up our rental that it was not available. Poor communication. But Jessica in Eugene tried to make it right.

BRAD W.
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Le client n'a pas laissé de commentaire.

John Z.
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Le client n'a pas laissé de commentaire.

Mike R.
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Parking is a nightmare at this location!

DAVID L J. | Premières impressions |
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They arranged a 5x10 unit for my 6x12 trailer and were not cooperative in finding a larger unit forcing me to go elsewhere and spend an extra $125. Michale is incompetent. Situation was ridiculous

donald P.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Ronald R.
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Busy center, only 1attendant available for check in. Frequent long waits.

james H.
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Le client n'a pas laissé de commentaire.

Keith H.
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Le client n'a pas laissé de commentaire.

Calvin R.
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Le client n'a pas laissé de commentaire.

Francine G.
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Bummer the previous renter smoked in the truck but otherwise it was a great experience. Easy to book, pick up, and return.

Devin J.
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Le client n'a pas laissé de commentaire.

Gregory W.
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Le client n'a pas laissé de commentaire.

delena P.
Évaluation :

Since customers need to reserve and input all information online, why do we still need to stand in line when picking up and giving all the information all over again? Uhaul should eliminate having to stand in line all over again. Also, advertising $19.95 rental and paying over $70.00, is a huge difference

Daniel S.
Évaluation :

Follow State guidelines and wear masks. One man who was in and out in the morning didn't even try to put one on. My truck got turned around from a previous renter right before me and no one did any cleaning of the interior. I used my own supplies to clean inside the truck. The counter help didn't have a mask, he had a bandana that kept falling down. I can't tolerate People that blatantly disregard guidelines. The Monday morning staff was pretty blatant in their disregard.

Robert S.
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Le client n'a pas laissé de commentaire.

KRAIG EDWARD B.
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Le client n'a pas laissé de commentaire.

MICHAEL E.
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Le client n'a pas laissé de commentaire.

Jacqueline P.
Évaluation :

Everything was great. On a side note, 3 years ago I would never have rented from this location, it was horrible. Management has definitely turned things around here! I tried to use the location on 2nd street a little while back and just from that experience, I knew that I did not have the time to wait while he decided to answer his door or not. It was so frustrating! Alas, I went back to the News Anderson location hoping that things would be better and it was amazing! Thank you!

SEAN MICHAEL L.
Évaluation :

Take a better look at the tires when people return them

Keith H.
Évaluation :

Le client n'a pas laissé de commentaire.

John T.
Évaluation :

More tie-down points inside of the trailer would be helpful, both high and low connections.

Gary M.
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Le client n'a pas laissé de commentaire.

Janel S.
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Le client n'a pas laissé de commentaire.

Janel S.
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Le client n'a pas laissé de commentaire.

Joy C.
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Le client n'a pas laissé de commentaire.

Zackeria B.
Évaluation :

Advertise the app

Gary S. | Premières impressions |
Évaluation :

Very long (6-7 transactions), slow moving line of customers made getting to my reserved storage unit a 20 minute project. This was in part due several of the transactions walk-in transactions with little prep, research, or pre-registration done. The U-Haul rep, Michael, did a good job of trying to deal with this situation.

Karen E.
Évaluation :

Just keep on doing what you do and being who you are, Real people with real heart and excellent work ethic and service Makes us proud.

Cheryl W.
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Le client n'a pas laissé de commentaire.

Raymond L.
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Le client n'a pas laissé de commentaire.

John E.
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Le client n'a pas laissé de commentaire.

Brennen W.
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Nobody was in the office the first 25 minutes I was there. Wasn't acknowledged til 35 minutes in. Online checkin failed. Multiple customers had similar problems at the same time.

Raymond L.
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Le client n'a pas laissé de commentaire.

KELLY FRANK C.
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Le client n'a pas laissé de commentaire.

DENNIS HAROLD F.
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Le client n'a pas laissé de commentaire.

Mark K.
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Le client n'a pas laissé de commentaire.

Amy V.
Évaluation :

Charged me double time when I brought the unit back an hour early! They don't answer the phone, it was horrible trying to contact anyone and when I did get a hold of someone I was bounced around between numbers to call. We are an evacuated family and didn't need this extra charge. When we dropped the unit off I asked the gentleman if there was a checkout process and he said "no your all good".

DEBRA MARION S.
Évaluation :

Jon and the others were really great about helping us rent a UHaul trailer. Thanks Uhaul of Bend Oregon!

DAVID DOUGLAS G.
Évaluation :

Not enough help at the counter. Long waits. Rep typed with two fingers. No one to walk out to my truck with me to inspect prior to departure. Found dent in bumper that didn't appear in pre-inspection photo. Had to go back inside and get in line again to document. Was there nearly an hour.

Charles M.
Évaluation :

Could not have done this move without you guys!!

Bruce H.
Évaluation :

Customer parking was not well marked for those not wanting to rent a vehicle/trailer.

Stephen T.
Évaluation :

drop off took only 5 minutes

Kimberley K.
Évaluation :

waited in line for an hour and EVERY SINGLE PERSON ahead of us had a complaint about scheduling wrong day, vehicle scheduled not available, etc. There was ONE clerk on hand to handle all these complaints. All I needed to do was to check in - no quick way to do that without a smart phone. Apparently the people doing your scheduling should be replaced, and you definitely need better staffing on a busy weekend morning. will not use services again if I can avoid it.

darleen D.
Évaluation :

The Uhaul Center was so crowded and busy. There was one staff outside and one inside so service was slow. The outside staff member was nice bt overworked. I was third in line to check in and there were four or more behind me. I also do not think the milage and days allowed are enough considering the price charged. I drove from the rental location to my home and then to the storage unit and then the center and was over on miles by a little bit.

Brian M.
Évaluation :

Le client n'a pas laissé de commentaire.

DIANNE P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly C.
Évaluation :

Horrible experience. We waited in line for an hour after making the booking the day before. There was only one person working the checkin counter. Several customers and one employee named Tyler weren't wearing face covering.

Greg M.
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Le client n'a pas laissé de commentaire.

Pam C.
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Le client n'a pas laissé de commentaire.

Alison B.
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Le client n'a pas laissé de commentaire.

Poniana V.
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Le client n'a pas laissé de commentaire.

Tama L.
Évaluation :

I had a reservation for 3 hours of use. I had to wait in the store for over an hour to get the key. I received the key at 2:40 pm paperwork showed the truck was due back at 4 p.m. I asked why I didn't have my 3 hours per my reservation? The attendee informed me he would change my return time to 5 p.m. As that was when u haul closed. Still not my 3 hours if using. I was further informed if I did not have the truck by 5 pm I would be charged another full day rental. I did not take the dolly. Told I would be reimbursed when I returned the truck. I had the truck back at 5:00 pm. Waited inline again. 5:20 pm told if I was returning the truck go outside and talk to the man out there. Again, I asked about a dolly refund? Told the guy outside can do it on his phone. Per the guy outside I was charged for an additional day. Even though I was back at 5 p.m. I was told I would be refunded the Dolly charge and the additional day as I only had the truck for 2 hours and 20 minutes, and I would get a receipt emailed to me showing the credit in 2 days. I have been charged twice by u haul. I would like my refund ASAP. Not my fault I had to wait extra long at the store with online check-in to get the key. Bad customer service.

James C.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris C.
Évaluation :

I noticed when I dropped off the U haul that there was a long line for checking in! Apparently it was over a hour wait! If it was me I would thinking about hiring more people to keep the flow going!

Bruce O.
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Le client n'a pas laissé de commentaire.

Christian S.
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Le client n'a pas laissé de commentaire.

Anne O.
Évaluation :

I was really impressed with Tyler, who helped me hitch the car carrier and instructed me on how to load my car onto it. Great guy! You're lucky to have such a dedicated , competent and thoughtful employee. Please let him know that I truly appreciated his help. Anne O'Leary

david B.
Évaluation :

Le client n'a pas laissé de commentaire.

randy m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jason S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald R. | Online Move In |
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Le client n'a pas laissé de commentaire.

Brenda M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ryan b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

jordan t. | Expérience générale |
Évaluation :

Was easy to get storage the same day. Was the only place that was open and easy to deal with on a Sunday. No contracts so it was easy to close our account once the storage was emptied out too. The only thing I would recommend is making the website a little more user friendly for online pay. This was the only bill I have had to call and pay over phone every month because the website wouldn't do what I needed and then I didn't trust it to take my payment and apply it correctly. I use apps, phones, electronic payments and all those things all the time so I am not technology illiterate. Other than that the service was a breeze and easy to deal with

mohamed e. | Expérience générale |
Évaluation :

Micheal the manager was a gentleman and a scholar he was very professional and hospitable and very patient even when he was so busy

JAMES B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

brody p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Laura B. | Expérience générale |
Évaluation :

Thank you!

Carmen K. | Premières impressions |
Évaluation :

Clean facility...helpful personnel.

JAMES B. | Expérience générale |
Évaluation :

Clean, convenient and secure inside storage unit fit our needs well. Liked the monthly payment reminders and able to pay online.

Robert G. | Expérience générale |
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This is a busy place, but the manager too time to help us drill out our lock (the key was misplaced). I greatly appreciated his courtesy.

kim m. | Expérience générale |
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I was given one unit of five by five then we went to go load my stuff there was a lock on the unit so they had to put me in a bigger unit that I didn't want so they're still charging me the extra mone

Wendy M. | Premières impressions |
Évaluation :

My code for my storage unit has not worked once in the 5 times I have tried to access it.

Keith C. | Expérience générale |
Évaluation :

Thank you!

kelsey g. | Expérience générale |
Évaluation :

The blonde lady deserves a promotion or a raise because everytime I went there she was RUNNING the place so well! The guys need to be told to not stand around women while they’re loading things alone.

Edward S. | Premières impressions |
Évaluation :

Very nice people, good service, no problems

kim m. | Expérience générale |
Évaluation :

Thank you we trust U-HAUL

james s. | Premières impressions |
Évaluation :

The crew in Bend was great to work with and very helpful!

Mary L M. | Expérience générale |
Évaluation :

All of my experiences have been wonderful-great customer service!

Michelle R. | Premières impressions |
Évaluation :

When I got to bend they were so accommodating and even moved trucks and trailers out of my way so I could get to my unit to unload absolutely amazing you guys are rockstars

rachel b. | Premières impressions |
Évaluation :

I am the worst with names but the lady that helped us was and always is so amazing! Your rates are great and hours and customer service always rock!

Rick F. | Expérience générale |
Évaluation :

Exceptional!!!!!! Even during the worst weather conditions. Thank you Rusty and staff. 😃

Rick F. | Premières impressions |
Évaluation :

As usual very helpful store and people, defiantly my go to for transport rental and storage solutions.

Keith C. | Premières impressions |
Évaluation :

Great job guys, thank you for allowing me to help out too.

Allie S. | Premières impressions |
Évaluation :

Very helpful and knowledgeable! Can’t thank them enough for making our move as easy as possible.

Mary L M. | Premières impressions |
Évaluation :

Customer service was top priority!!

Christian P. | Premières impressions |
Évaluation :

The U-Haul team was very accommodating.

sandra gay w. | Expérience générale |
Évaluation :

Very friendly and helpful!

Marianne P. | Réservation |
Évaluation :

Everything went so smoothly! Rusty was very helpful - and even called us when a larger storage unit became available. He also backed the truck up to the storage unit for us. Great service!

SCOTT D. | Expérience générale |
Évaluation :

Absolutely a great staff. Thank you for pleasant, courteous, and attentive service.

jordan c. | Réservation |
Évaluation :

Guys at both locations were nice and helpful

Cara W. | Expérience générale |
Évaluation :

Friendly and helpful staff

brandi l. | Réservation |
Évaluation :

I had nothing but trouble with this place for them to act as if I work there and am running my own credit card or making the reservations myself.

LARRY B. | Expérience générale |
Évaluation :

Except for yearly rate changes, our experience with UHaul M &S was very satisfactory.

leah v. | Expérience générale |
Évaluation :

Great customer service!!! Very helpful every time we came in.

judith M. | Réservation |
Évaluation :

No comments.

Sydney K. | Expérience générale |
Évaluation :

Rusty and Mike are the best employees I have ever met. Very helpful and knowledgeable. Super fun sociable dudes.

Steve N. | Expérience générale |
Évaluation :

Rusty and the rest of the crew were awesome

Paul D. | Expérience générale |
Évaluation :

Excellent customer service and even better service out in the yard-Paul

Grant D. | Expérience générale |
Évaluation :

Please install sand paper anti slip grip tape to all your trucks. I slipped and fell and hit my head outside my storage unit 130.. if i had been seriously injured I would have grounds for a lawsuit!!

Derick D. | Expérience générale |
Évaluation :

Will never use again!!!!!

Cedric C. | Expérience générale |
Évaluation :

Nice job!

Non reviews have been submitted for this location.

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