Customer Reviews for U-Haul Storage of Bend

8 135 évaluations

63370 N Hwy 97   Bend, OR 97701
(Across the street from Cascade Village Shopping Center)

(541) 388-0671

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(541) 388-0671

63370 N Hwy 97
Bend, OR 97701
(Across the street from Cascade Village Shopping Center)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUADALUPE M. 
Évaluation :
5

Quick and easy!

GREGORY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROY DEAN P. 
Évaluation :
5

Easy drop off!

Kristen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malcolm D. 
Évaluation :
5

No suggestion customer service provide was excellent, made sure equipment was ready and confirmed all my question were answered. Pickup of equipment went smoothly, no delays. Same for equipment return, very efficient, in and out in no time. Thanks Bryan

bryan E. 
Évaluation :
5

I know that washing the truck would be very difficult, but could the windshield be cleaned inside & out? The sun created a whiteout condition while driving.

John G. 
Évaluation :
5

Good service by the entire crew.

ROGER LANE J. 
Évaluation :
5

Awesome return service - took only a couple of minutes!!!

Craig C. 
Évaluation :
5

Similar to our pick up location, the service was excellent. Upon dropping off our car hauler trailer, we were met in the parking lot by employee Cody Klohn. He showed us where to pull into, and before I could get out of the car, he had scanned the bar code on the trailer and had my receipt emailed. He disconnected the trailer and we were done within 5 minutes of pulling in. He was very friendly and represented UHaul as a professional. Great work!

Jason S. 
Évaluation :
5

Doom light not working.Be nice to have step up to get in better.

MARY K. 
Évaluation :
4

Friendly staff this time around. There were two people in office helping at the desk which helped facilitate a faster transaction.

Brandon C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaitlyn V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kutt W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY RAY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reinhold R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke C. 
Évaluation :
3

Truck was old and showing its age. Some dash lights didn't work properly.

BRIAN W. 
Évaluation :
5

No improvement needed, the work was fast and professional. Merci!

Clifton W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Margaret S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERHARDT P. 
Évaluation :
3

Very friendly and helpful staff.

Peter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOFIA B. 
Évaluation :
5

Great exp! Thx. Easy to book, easy to follow inst online

Guinevere J. 
Évaluation :
5

Amazing customer service, everything was easy, super friendly. Thanks

KEITH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Serena behind the desk was great thank you very much.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trevor A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREE Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES MAHLON W. 
Évaluation :
4

The U-Haul app crashed when I attempted to take a headset with my phone, but I was able to complete the process using a web browser. Could be due to the fact that my phone has an old version of Android. Making sure the app works with older phones would benefit your customers with older phones.

William B. 
Évaluation :
5

Nothin - smooth and seamless

SARAH A. 
Évaluation :
4

The lot was very full and we had to wait to exit until a truck blocking the way was moved.

Donald C. 
Évaluation :
5

Previous customer I drive across town to rent from this office would highly recommend Eric D Bend Oregon

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

Staff were very friendly and helpful! They went way and beyond to help me!!! They get kudos all around!!! Place is very clean!!

DEBRA JOANNA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY SHAWN C. 
Évaluation :
5

I have used this location 3 times. A + every time.

Gregory P. 
Évaluation :
5

This location is a very busy store. The employees here work very hard and I appreciate the efficiency and professionalism of them. I have used this location several times for pick up and drop off and have never had a problem.

David B. 
Évaluation :
3

Vehicle had a screw in right rear tire which was practically flat. We brought it back, and they told us they would return the first truck and rush to help us get a 2nd truck, with a full refund. We did not get a full refund..we were charged 235 $. for the first truck, and the credit was only 199,00 $ !! We didn't even have the truck an hour when we brought it back. Wasn't too happy that was not explained at the counter. We were given a "free day" but we didn't even have the truck 24 hrs, so that wan't much of a gimme. It was adequate service.

CLIFFORD ALAN G. 
Évaluation :
5

More customer parking

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
2

I was suppose to have a 26 foot truck but was told at 6pm the evening before my pick up that they didn't have that truck and I would have to take a 20ft. When I showed up at 745 for my 8 am pick up the 24/7 pick up didn't work because of the late change. I then had to drive back home and wait an hour with customer service who assigned me to a truck and told me to head back at 9am. I got there right at 9am but the guy at the counter said the computer wasn't working so I had to wait another 15 minutes for the store to be open and then when he actually started with my rental it took over 20 minutes. So it took over 2 hours to get a truck that wasn't even the one I had reserved over a month before.

ALYSSA SHAY G. 
Évaluation :
3

They were under staffed the day I went in. The representative on site was friendly and courteous but needed another person in the office as I had to wait 15 minutes or more just to update my payment information.

Brandon c.  |  Premières impressions 
Évaluation :
2

Need more staff. Long lines, very slow.

DUNCAN H. 
Évaluation :
2

I created a reservation several months prior to my move from Bend to Washington, DC. When I originally booked the equipment the price quote was 1 900 $and despite several calls with customer service my reservation dates kept changing in the app which resulted in a price increase to nearly 3 000 $for the trip. Not only is this concerning and misleading, I was given equipment that had damage on the outside and rust in several places-the chains that connect to the hitch also didn't have the rubber connections to hold them in place. Overall, I feel ripped off across the board - which is extra disappointing considering I've spent thousands on U-Haul equipment this year.

Christopher M. 
Évaluation :
5

This location was under manned. I walk into the office to pick up my rental and was in a line 6 deep. It took me 45 minutes to get my rental. The people working were competent, but not enough man power. It sure if I would go with u haul agsin

DONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY O. 
Évaluation :
5

I hope the failure on my side does not influence the decisions this team makes in the future in regards to the lengths they go to help customers. I can say with out a doubt that the team at this U-Haul facility literally saved my life.

Debra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

Was not told about refuel charges. Not happy about that extra charge

Angelica N. 
Évaluation :
5

My experience was great. I didn't have a reservation yet they fitted me with the perfect truck for my needs. Everyone was super helpful and nice. I paid exactly what I expected. Very good experience. Merci.

LISA ANN C. 
Évaluation :
4

Parking identification was a bit tough

PHILIP MICHAEL B. 
Évaluation :
5

better computer system. my information that was already entered had to be entered five more times.

daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simeon M. 
Évaluation :
5

Truck was not in 24/7 location noted on website. But was easily found.

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy K. 
Évaluation :
5

Ez to pick up Super Ez to drop off. Great job and friendly staff!

AARON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

The help provided to hook a car trailer to the truck was much appreciated.

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER B. 
Évaluation :
5

Very easy return of the U-Haul trailer.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A.  |  Expérience générale 
Évaluation :
2

The service was terrible and the people who work there are lazy and just plane rude. I will not be returning and I will be telling my friends and family not to go there as well.

JESSE MAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN C. 
Évaluation :
3

I was told there would be an appliance dolly for me but when I arrived there was not. When I asked about the guaranty she said “ there are no guarantees here” even when I asked why it is printed on the screen with which I was making my payment. What exactly is U-Hauls guarantee? Apparently, according to the company's employees, there are none.

Susan C. 
Évaluation :
5

Staff work fast and diligently from start to finish of my experience. They did an excellent job.

ROBERT JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

Your website needs work. It would not let me rest my password. The other item would be your phones. When they say you will have to wait 63 minutes for your turn. When people are moving it is one of the most stressful thing people go through. Jami R Garrett

JAMI G. 
Évaluation :
2

I received the truck and was led to believe the tank was full. Before returning the truck, I followed the agreement and filled it to full. To my surprise, I ended up putting about 14 gallons into the truck while I estimated I only used up about 7 gallons, so I ended up putting about 25 dollars worth of extra gas into the truck. When checking out, I asked if I could be compensated for the extra gas I put in and that request was not accommodated. Come on UHaul, I thought you were better than this... Going to use Penske for my next move.

ETHAN PHILIP G. 
Évaluation :
5

All good.

Ronald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent P. 
Évaluation :
4

Facility is small. As a result merchandise, such as moving boxes, frequently are not on floor. Someone has to go get merchandise which can take time as staff is busy. Parking for cars very limited. Traffic in and out can get congested. Staff is great and equipment rented was clean and well maintained.

ELLEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika R. 
Évaluation :
5

This is the absolute BEST Uhaul facility I've ever dealt with in my life! Michael was extremely helpful with everything we needed and was super easy to communicate with. He went above & beyond what he needed to. Our move would not have been as successful if it weren't for him. Would recommend 1,000 %!

DEBORAH T.  |  Expérience générale 
Évaluation :
2

My unit got flooded due to the drainage system not working correctly and my furniture was damaged and had to be thrown out. I filed a claim and was told it was denied. I have no idea why it would be denied if Uahul's drainage system was not working properly. I will never use Uhaul for storage again.

Jamal T.  |  Expérience générale 
Évaluation :
2

Very clustered and unorganized and too much confusion.

Ryan S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Katie R.  |  Expérience générale 
Évaluation :
3

Poor drainage at the facility caused us major damage and losses when flooding occurred, affecting both of our units, both drive-up and inside. Staff were very helpful in the recovery/clean-up effort, but losses may or may not be covered by U-Haul. Locks were inexplicably changed by the facility even after contents were verified as intact after a second storm, with no explanation provided.

Kenneth D.  |  Expérience générale 
Évaluation :
1

It is beyond insane you would send me a survey after what your company did… my possessions were insured through you. You found a loop hole in the paperwork and chose not to insure our goods. I responded to your inquiry and you still took the liberty of throwing away uninsured items within 24 of your contact after waiting almost two weeks to contact me about the event. What your company did is criminal. I am not threatening action as I know you work for an entity who would rather waste money than do the right thing. So yeah… not very "content". I hope whoever, if anyone, is reading this has a wake up call and realizes they don't have to work for a place who treats people like this. They will screw your over just the same.

James L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rusty S.  |  Expérience générale 
Évaluation :
5

The general manager, Michael, was extremely helpful and friendly. All the staff I encountered were pleasant, the place was neat and tidy.

ZACHARY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RYAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B.  |  Expérience générale 
Évaluation :
1

All my stuff got wet and I was double charged. The management was able to work out the charge luckily. Online was confusing and somehow my payment went through but the page kept giving me errors and forced me to put in 3 completely different phone numbers in order to go through. If I wasn't desperate I would take all of my stuff out and request a refund.

Evan B.  |  Online Move In 
Évaluation :
5

Very helpful

James A.  |  Premières impressions 
Évaluation :
5

I'm giving this a 5-star due to the fact that an issue I had was not related to this facility but to U-Haul itself. I reserved a 15X20X8 but while they did have this size unit, none were available but I was able to reserve it nonetheless. They are working to resolve this U-Haul issue.

David J.  |  Premières impressions 
Évaluation :
4

Hi I actually didn't end up using the unit and called u-haul less than 24 hrs later to cancel. The help line said to go to the store and they can refund you if you hadn't used it yet. That worked out fine but I was still charged 9,95 for a lock that I never received? I'm not sure if the lock was already attached to the unit because I never went to unit itself. All I know is I have a charge for a lock that was never given to me. I would please like a refund or lock, either way is fine. Thank you and have a great day. Monica Hughes 541-647-4628

MONICA H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFF A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AL C.  |  Expérience générale 
Évaluation :
5

The guys working there are great. A very busy hard working crew that exceeded all expectations.

Wes S.  |  Premières impressions 
Évaluation :
4

My locker had glass in it. Also after I canceled I got a bill. It was corrected and all is good. The people are very nice there.

Marla G.  |  Expérience générale 
Évaluation :
2

My storage unit was broken. Told them & still never was fixed properly. Someone could've just pushed in the rolling door. Finally just closed it out after a few months of this. I am a non-profit helping the community they wouldn't even give a discount. Overall would never rent a storage here again or recommend them.

Joy C.  |  Expérience générale 
Évaluation :
4

U-Haul's website allowed me to reserve the largest storage unit when booking, but I was told there were none available when I checked in, due to the website not screening out unavailable units. The manager was very accommodating in providing other units that could hold everything.

Kenneth D.  |  Premières impressions 
Évaluation :
2

Unit 038 needs to be sealed up. The reason I moved out is because dirt comes in under the door. It's not sealed up. Not just a little dirt. The floor is covered. All of my stuff is completely covered in dirt.. this unit is the worst that I have ever rented anywhere.

James K.  |  Expérience générale 
Évaluation :
3

The staff was very friendly and determined to help me. Unfortunately the Uhaul software for processing my rental was terrible and required multiple attempts to complete the transaction that took over 30 minutes. Very unacceptable.

Rusty S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Online Move In 
Évaluation :
5

very helpful staff

Wendy W.  |  Premières impressions 
Évaluation :
3

I almost was not able to get the size storage unit I reserved a month ago. There were 5 different people on the list for the same size (5x10) and there was only one unit available. I just so happened to be the first to check in. Now the other 4 people will not get the unit they reserved. This system makes no sense. Why would u-haul let you reserve a storage unit and then not have any available?? The system should show when units will be available and only allow you to reserve accordingly. The same goes for the trucks and trailers.

Katie R.  |  Premières impressions 
Évaluation :
4

Very long (6-7 transactions), slow moving line of customers made getting to my reserved storage unit a 20 minute project. This was in part due several of the transactions walk-in transactions with little prep, research, or pre-registration done. The U-Haul rep, Michael, did a good job of trying to deal with this situation.

Gary S.  |  Premières impressions 
Évaluation :
4

Clean facility...helpful personnel.

victor t.  |  Premières impressions 
Évaluation :
4

The U-Haul team was very accommodating.

Christian P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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