Customer Reviews for U-Haul Storage of Carbondale
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

49 évaluations

710 N Illinois Ave   Carbondale, IL 62901

(618) 529-3050

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(618) 529-3050

710 N Illinois Ave
Carbondale, IL 62901

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

jesica h.  |  Premières impressions 
Évaluation :
5

UHAUL storage facilities are the cleanest storage facilities I've ever seen! But, you get what you pay for.

Tracey L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucia k.  |  Premières impressions 
Évaluation :
5

Brad goes out of his way to help. He made this experience effortless.

lori c.  |  Premières impressions 
Évaluation :
4

They were so helpful and friendly even thought coming to use their storage unit was a last minute situation. They seemed very cleanly and I appreciate all the help I was given! They were also very understanding when things didn't go according to plan! I did find some roaches in some of the stuff stored tho. Kind of scary!

KENNIDY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magelica M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn K.  |  Expérience générale 
Évaluation :
5

Thanks for all your service. Everything was great!

Miguel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damaris M.  |  Expérience générale 
Évaluation :
4

Some of my belongings got wet

damarion g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marci W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly W.  |  Expérience générale 
Évaluation :
2

24 hour access didn't work on several occasions. The remedies stated at the facility don't work, it just leads to the 800 number. The on call/manager number never answers. So if you are on your last pickup before you have to turn in your truck, then you aren't going to finish your move. Thanks Uhaul of Carbondale for wasting my time and money. On another note; they make you pay for a full month even if you are moving out 5 days into your billing cycle, with no refunds on the balance. Just overall, not a good business.

ZAJI P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arianna R.  |  Expérience générale 
Évaluation :
3

There needs to be more carts. I found myself carrying half of my things to the unit. Unfortunately people hog the carts.

joshton b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASITY D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Telasha H.  |  Expérience générale 
Évaluation :
5

Al and Ashley were one of the nicest people I've met at a uhaul location. Al helped me, a college student, pick the best storage for me and all my stuff. They had a very clean store and were detailed on information about renting, the storage facility itself and what i needed to do. They answered all my questions and made sure I was happy walking out the door. Thank you to both of them for all their hard work and patience.

mcKell C.  |  Expérience générale 
Évaluation :
4

Cool

Jerome S.  |  Premières impressions 
Évaluation :
2

Everything was great until I was moving out. That when I saw the roaches. An adult & small one. Hopefully they were concentrated in the abandoned box that I found sitting outside my unit and not in my unit. Having to buy roach bait for my new place as precaution. Not thrilled. I expected insect mgt. to be part of your responsibility.

LUCAS K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol B.  |  Expérience générale 
Évaluation :
5

I love it and will use it whenever I have storage needs. I highly recommend. Great customer service.

Dorothy P.  |  Online Move In 
Évaluation :
5

Saw a few roaches.. but they can not help that other people bring them in. Great experience for moving out for the first time alone

olivia g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W.  |  Expérience générale 
Évaluation :
5

All people where friendly and very helpful with our move. Je referais appel à lui.

Carol W.  |  Premières impressions 
Évaluation :
5

Everything was satisfactory and, the staff, especially Brad, was so friendly.

Miguel S.  |  Premières impressions 
Évaluation :
5

The only complaint I have is that storage access isn't 24 hours.

tiffany w.  |  Premières impressions 
Évaluation :
5

Everything was great except for some unidentified purple spillage in my unit

Jakobi J.  |  Premières impressions 
Évaluation :
5

The gentleman that helped us was extremely helpful and it was such an easy experience. Thank you!!!

Nancy O.  |  Premières impressions 
Évaluation :
2

Dead cocktail roaches. Smelled musty. Bathrooms filthy with garbage everywhere. Must repeatedly press code twice to get in, which increased dramatically the time it took to take things from loading dock (not air-conditioned, extremely humid and in 90's which is a health and safety threat. Fails to live up to environmental standards I would think. AL super nice and I would highly recommend he work with corporate Uhaul to correct the issues which will be filed in a formal complaint to the Better Business Bureau on Monday, July 25. Corporate policies of UHAUL are utterly unacceptable. I could NEVER ever recommend the UHAUL company to anyone moving. Period. AL and his staff and Uhaul customers, despite efforts to be professional and polite, are being humiliated and exploited by this company. Lawsuit for refund, pain and suffering to follow formal complaint to Better Business Bureau and States Attourney. Uhaul alone probably causes more people to leave people stranded, living in their cars or vans packed up the hilt... just see formal deposition from my lawyer(s). I will not only never use UHAUL again, but think they should create a fund that directly pays every homeless Veteran in this country no less than $999999999999. Just turn over the company to the Treasury department and every single UHAUL affiliate, employee, and executive you have no vehicle, no bed, no roof over your head fir the rest of your days. That is what Uhaul and it's employees deserve. Turn over all Uhaul to formerly homeless people to run. Veterans and Veteran families first. That would be the only acceptable and just legal determination for the UHAUL company in Illinois. Seriously.

Bethanne S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather F.  |  Premières impressions 
Évaluation :
5

Brad and his group are Excellent taking care of customers and keeping the place spotless

phil p.  |  Expérience générale 
Évaluation :
5

I have zero complaints about Carbondale U-Haul. I would absolutely recommend this place to others.

John S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K.  |  Premières impressions 
Évaluation :
5

Huh

Marvin P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney J.  |  Online Move In 
Évaluation :
1

I would have given 5 stars but one of the biggest selling points to UHaul was 24/7 entry and exit. Now with the security system being installed I have to call in. I would have made another choice if I'd known that before my reservation. Moreover, the the number listed online and the intro email does not work. I just showed up at the right time while someone else was moving and entered the building.

michael b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elisabeth f.  |  Premières impressions 
Évaluation :
2

The counter worker was condescending and totally disregarded my disability. I felt belittled especially after he slammed the paper on the counter. Just because someone is not like you doesn't make them ignorant, but that's how I felt I was perceived.

Tanyanikka P.  |  Premières impressions 
Évaluation :
5

The new folks that work there now are very nice and helpful. Even the movers made a comment about how nice the storage area looks and they see a lot of them.

phil p.  |  Premières impressions 
Évaluation :
5

Brad is the best!

Tracey L.  |  Premières impressions 
Évaluation :
5

Very convenient loading dock out of the snow! Also, very nice carts for moving back and forth from the unit.

Daniel H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June E C.  |  Premières impressions 
Évaluation :
5

Brad the manager was very helpful.

willard b.  |  Premières impressions 
Évaluation :
5

Overall great experience, helpful and accommodating team. Location very near campus was ideal.

rhonda p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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