Évaluations des clients U-Haul Storage of Chehalis-Centralia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Chehalis-Centralia

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Randy M. le

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Use of cell phone app to review truck for damage never was received by my phone. So by default took truck as it was although I did take photos of the truck to prove it's condition before I departed. (truck was in good shape)

James M. le

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Well Done

Nancy C. le

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The staff was so awesome and helpful. They were quick to get me set up and so informative. It may take some time to make access to get to my storage unit but truly understand they are just starting up

Richard K. le

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We brought back the trailer one day early and still charged for 4 days..last day was not even prorated..

Randall C. le

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Everything was good, no complaints!

David R. le

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Great team operating the facilities ...

Darlene S. le

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I called and requested a 6x12 open utility trailer with a ramp, for one way to be returned to Montesano, WA. I was quoted a charge of $34.95. When we got there we were told that we had an enclosed trailer and that the cost was $74.00. When we told them what we had requested, then we were told that those trailers only go one way. We were not told that when we made the reservation on the phone and we were not advised if we were paying with a prepaid visa card that there would be a deposit. It wasn't convenient for us to do a round trip. We ended up having a trailer that we didn't want and having to take it 10 miles further than we wanted to return it. We were very frustrated when we left the office. The lady that helped us hook it up was really nice and helpful and did a great job to relieve some of the frustration that we were feeling. I received 3 text messages after I made the phone reservation and could not open them to actually see the reservation. I also received a phone call back verifying the reservation. If the equipment that I requested was for a round trip, then I should have been told that on that call and been made aware that there was an additional cost. I may recommend this location, but warn them to be careful and make sure that they get what they ask for and that there isn't a difference in price.

John L. le

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Le client n'a pas laissé de commentaire.

Molly M. le

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The gals that helped us were so friendly and customer service was top notch - our first experience at this nice new location was seamless, and we’ll recommend everyone!! Thank you :)

Jennifer M. le

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Our 6 × 12 enclosed trailer leaked. Some of our furniture was soaked when we unpacked. It may become an issue.

Michael M. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Nothing!!! Debra was extremely helpful and polite!!!So was the manager!!!

Sally W. le

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Le client n'a pas laissé de commentaire.

Luis R. le

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When the guy outside took a pic of the gas gauge for the credit, he took it at an angel from the right... Which made it look like it didn't reach the required level of gas. But I was ready for this and had a pic of my own. Also told them to take it again the right way in front of other customers.

Wayne B. le

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Le client n'a pas laissé de commentaire.

Sara W. le

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Le client n'a pas laissé de commentaire.

william D. le

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My comments are more directed to your defective website. Having said that, if during this survey, I have more opportunity to be specific regarding the website I will expand the many problems it created for me, especially regarding advance registration. As to the pick location, the people are nice, but the computers there had difficulty processing my payment and also were unable to find my pre-registration information and so that had to be input again and the total delay time was 25 minutes into our schedule.

Benjamin W. le

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Le client n'a pas laissé de commentaire.

Patricia C. le

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Instructions on how to adjust seats. For short or tall people, one has to adjust seats. Everything is electronic these days, so assuming that, I had a difficult time trying to figure it out. I was so pleased that it was a simple mechanical lever, but it was in an odd location, so I missed it. Had to have an employee show me. It was so simple I felt dumb!

Hugh D. le

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Le client n'a pas laissé de commentaire.

Jaxon C. le

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Le client n'a pas laissé de commentaire.

Deanna J. le

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I was glad to here there was storage units at the facility. Thank you so much to the team that was their they all three made sure we were taken care of!

Romona D. le

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Had difficulty with lockbox and waited over half hour to get help. Was not called day before and was not given clear direction how to use. Very confusing to use services when not open and trying to get things done in timely manner. What should have taken less than 10 minutes took me over an hour to obtain U-haul

Christopher K. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Le client n'a pas laissé de commentaire.

terry G. le

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Le client n'a pas laissé de commentaire.

John S. le

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It was great. Employees very friendly.

Jonathan S. le

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Le client n'a pas laissé de commentaire.

Harmony H. le

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just keep up the good work. 1st rate friendly service.

James J. le

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Le client n'a pas laissé de commentaire.

Chad C. le

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Le client n'a pas laissé de commentaire.

CHARLES R. le

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Nothing right now, until you get sorted out at your new premisis.

Aaron G. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

Judy H. le

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Le client n'a pas laissé de commentaire.

Stanley N. le

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Everything was perfect

DOROTHY D. le

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Le client n'a pas laissé de commentaire.

Margaret M. le

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Inform them if they are renting a trailer that no tongue jack comes with it.I also got charged twice for the trailer and had to get one of those reversed and I don’t know where that originated from, but was not happy

David R. le

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Le client n'a pas laissé de commentaire.

GERRY K. le

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The ladies at the Chahalis location were great. Very helpful and professional Thank you

Paul C. le

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Le client n'a pas laissé de commentaire.

Paul L. le

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Excellent customer service. The truck was perfect. Would recommend to someone. Very nice facility.

James K. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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No, the general manager was extremely rude and none of the employees were properly trained. It took over 45 minutes for them to get the contract filled out properly. Kelly Connelly, the General Manager should be sent to a course for customer and employee training.

Robert J. le

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Le client n'a pas laissé de commentaire.

Kristine H. le

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Le client n'a pas laissé de commentaire.

Michele D. le

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Next time it gets an alignment they can straighten the steering wheel

JOSEPH D. le

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Excellent customer service. Renting a storage space for first time and was very pleased how the whole experience went. The ladies at counter were friendly and explained the process very well. Good job

Barry R. le

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Le client n'a pas laissé de commentaire.

Craig M. le

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Le client n'a pas laissé de commentaire.

Jorge G. le

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Le client n'a pas laissé de commentaire.

dean D. le

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Le client n'a pas laissé de commentaire.

Lindell D. le

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Le client n'a pas laissé de commentaire.

Donald L. le

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Le client n'a pas laissé de commentaire.

Travis N. le

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Le client n'a pas laissé de commentaire.

Chris R. le

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The front end was a little a bit of a challenge but at the back side of delivery I was so pleased. The office and dispatch staff were so accommodating and I had the pleasure of meeting two great women delivering my pod and then picking up. Thank you!

wayne b. le

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All in all it was a very good trip with the equipment with the exception of losing a wheel on the auto transporter on interstate 25 in downtown Denver that was the front tire on the right side

Steve M. le

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I don't get a Electronic reseat

David L. le

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Le client n'a pas laissé de commentaire.

Lance P. le

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Le client n'a pas laissé de commentaire.

Larry B. le

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Le client n'a pas laissé de commentaire.

Howard B. le

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Le client n'a pas laissé de commentaire.

Darrel S. le

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Nothing..... Just keep on doing what you are doing....

Jeffrey M. le

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Le client n'a pas laissé de commentaire.

Carl C. le

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Le client n'a pas laissé de commentaire.

Janet G. le

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Le client n'a pas laissé de commentaire.

Raelene W. le

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Kelly the Manager is the Most Amazing Lady and my husband and I can't Than her and all of Uhaul for all the help that they were to us in our move!!! You guys made our Home Complete!!!

Jeffrey M. le

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Le client n'a pas laissé de commentaire.

Martin H. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Great people, great service, clean equipment Keep doing what your doing

Tori N. le

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I think the customer service is excellent! I wouldn’t change a thing.

Alan N. le

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Have the pre-rented blankets in the truck and ready to go.

Daniel V. le

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Le client n'a pas laissé de commentaire.

Dale H. le

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Le client n'a pas laissé de commentaire.

Jesse B. le

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Said auto trailer was available an when i went to pick it up no trailer on site had to use a dolly an ended up bringing it back because car wouldnt even fit on it.

Greg M. le

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Le client n'a pas laissé de commentaire.

Samuel Y. le

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Your policies have changed and they seem set to punish customer.

Paul N. le

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You did great. The extra effort by your staff in hooking up the lighting equipment took half an hour longer and it was done with courtesy and professionalism

Wayne M. le

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Le client n'a pas laissé de commentaire.

Lois M. le

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Le client n'a pas laissé de commentaire.

Derick P. le

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Le client n'a pas laissé de commentaire.

DUANE B. le

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Quicker response time from staff when returning vehicle during normal business hours.

Rachel H. le

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Le client n'a pas laissé de commentaire.

Philip P. le

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I was treated rudely and was called multiple times and I was yelled at and hung up on and my drop off location was changed on my multiple times , such a horrible experience with uhaul

Donna L. le

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Le client n'a pas laissé de commentaire.

Rachel A. le

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Le client n'a pas laissé de commentaire.

Cesar C. le

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From what I have seen everything was terrific. Keep up the great work!

Lisa M. le

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Le client n'a pas laissé de commentaire.

Paige L. le

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Great customer service. Friendly, very accommodating and beyond my expectations.

Lisa S. le

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We asked to drop off near winlock wa. They sent us to chehalis then said we went over on our mileage. We returned truck with 1/2 tank of gas when we picked it up it only had 1/4 tank.

Monte M. le

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Le client n'a pas laissé de commentaire.

Steven A. le

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Le client n'a pas laissé de commentaire.

Ryan B. le

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Le client n'a pas laissé de commentaire.

Kevin C. le

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Everyone was very professional

Chris L. le

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The woman who dropped off the box was very delightful and an excellent driver in a difficult turnaround. Overall, the experience was great. Everything was completely on schedule and arrived in excellent condition. Very pleased.

Alexander H. le

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Le client n'a pas laissé de commentaire.

Mercedes N. le

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Le client n'a pas laissé de commentaire.

John A. le

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Le client n'a pas laissé de commentaire.

Diane N. le

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Le client n'a pas laissé de commentaire.

Daniel F. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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Would be nice to get some $$ back for the unused time for the month i paid

John S. le

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Had trouble with main uhaul website on available trucks at all Centralia locations Got truck from location I had used 6 months ago after calling and going into several other locations Good service and good truck, Thanks

Edward M. le

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Le client n'a pas laissé de commentaire.

Lisa H. le

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Great customer service!

GRANT H. le

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Le client n'a pas laissé de commentaire.

TERRANCE B. le

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I have no issue with the facility or staff. They provided excellent service. I have issue with uhaul corporate policy on ubox monthly storage rates. 3 days and 5 days, full months rent? Not acceptable

Deanna B. le

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Fabulous Costumer Service...

Judy C. le

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We appreciated the convenience of the boxes being delivered and picked up at our homes. The people were great, especially the drivers! That Marissa on the fork-lift really knows her stuff! Thanks!

Barbara K. le

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Very friendly and helpful let us stay over bite to put stuff from storage to our Motorhome to get a good bite sleep before hitting the road..thank you. Again