Customer Reviews for U-Haul Storage of Coos Bay

3019 évaluations

763 S Broadway   Coos Bay, OR 97420
(Highway 101)

(541) 269-1333

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(541) 269-1333

763 S Broadway
Coos Bay, OR 97420
(Highway 101)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eamon B. 
Évaluation :
1

Would not recommend uhaul as a company. Location was fine. Wanted a drop off in Bandon Oregon, which was my destination. Didn't give me the option though I know there is a location there. Upon arrival I stopped in to see if I could switch my reservation to drop in Bandon. Told I would be charged a wrong location drop fee. Said screw it's and took the trailer to coos bay. When I arrived I found this location had at least 10 dollies and trailers and hardly any room for more. Guy was nice and we got the drop off handled. But the routing of equipment with uhaul is a joke. The Bandon location I wanted to drop had 1 trailer and a ton of room. Further just pushing the customer out of their way in the most inconvenient way possible. After the fiasco on pick up of the trailer followed by this experience uhaul can bet to have a few reviews online to warn people of their ridiculousness.

Jerrad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren V. 
Évaluation :
3

Not enough help. Waited an hour to get help. Tried calling twice, first time, I was on hold for about an hour, the second attempt, I was on hold for one hour and forty-five minutes before they hung up on me because they closed while I was on hold.

Roman E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie P. 
Évaluation :
4

The doors were loose on the truck I rented. I had to firmly close the doors.

RON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane S. 
Évaluation :
4

Our reserved truck was not available at the time of pick up, but the crew worked fast to find us a new truck Thank you

Angela S. 
Évaluation :
5

They went out of their way to help us and I truly appreciate them!!!

Shawn P. 
Évaluation :
5

Guys working there were efficient, helpful and friendly.

Forrest N. 
Évaluation :
2

More parking

Airica C. 
Évaluation :
5

Front desk agent was awesome! Friendly, knowledgeable and professional! Great guy!

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
2

Only reason this location is ranked low is because they aren't allowed to pay enough to hire more employees. I had multiple appointments missed because of persistent understaffing. I finally got my hands on my uboxes a full month after they were supposedly delivered.

Jon W. 
Évaluation :
4

No improvements needed

Brenda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRED C. 
Évaluation :
2

There was no one in the store when I went into ask questions. The website wasn't loading correctly and no one was able to answer my questions. The U-Haul was also parked in an awkward location to pull out.

Madeline S. 
Évaluation :
5

Easy website to use. Extremely friendly personnel

Gary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asa M. 
Évaluation :
5

Customer service rep was very personable and helpful.

Joan J. 
Évaluation :
5

give the young man who helped me with pick up and return a raise!!!! He was absolutely amazing!!! So courteous under the circumstances, extremely professional - deserves a raise!!!!!

Cynthia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

as usual Angie was fast, friendly & professional excellent employee talked to a gentleman prior to return he was very helpful & professional

CAMILLA M. 
Évaluation :
4

My original rental location, Bandon, did not have the equipment available at my scheduled pick up time because the previous customer did not return the equipment on time. I was sent 30 miles north to Coos Bay as a result. Everything was fine once I got the equipment I reserved.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BELINDA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wayne G. 
Évaluation :
1

Hire more people, and hire front end people with customer service skills. If that means paying them a better wage, do it. This location was grossly understaffed on a Saturday morning. The level of customer service was also lacking. I was told that the computer system is very slow on the weekend because U-Haul does system maintenance on the week end. This just added to the wait and overall negative experience at the counter.

Kenneth G. 
Évaluation :
5

This place was fantastic give everyone on this site a 300 $raise an hour they deserve 300 $an hour raise greatest people on earth they were just fantastic, nice, friendly & courteous 600 stars for Coos Bay U-Hauled

BRYAN S. 
Évaluation :
5

Have cruise control in the trucks

Marcus W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DeAnn J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIK W. 
Évaluation :
5

Staff quickly took over the truck and got us in and out. Merci

Colleen M. 
Évaluation :
3

There was 1 employee running his ass off

Sally B. 
Évaluation :
4

The representative had difficulty locating my online equipment reservation. I had provided a printed copy of the reservation.

ROBERT K. 
Évaluation :
5

This location has always been helpful! Customer service is 100 %

Erica O. 
Évaluation :
5

Drivers visor was broken. Drivers window handle was broken making it difficult to raise and lower. Customer service gal, Angie was wonderful.

Rochelle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenore E. 
Évaluation :
5

Equipment was available when expected and great customer service. Hard to ask for a better experience.

Bradford B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENLEY C. 
Évaluation :
4

I think one of the front head lights was out.

Alexander N. 
Évaluation :
3

Customer service when I finally found someone was good, but I was sitting idly by for a few minutes waiting for a representative in the store. And upon calling the store later that day to inform them on the status of my vehicle rental, I was on hold for almost 10 minutes. I called multiple times and at good amounts of time apart to give employees a chance to do their business, but the issue persisted.

Hunter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Rien

Deborah M. 
Évaluation :
5

Not much.

Lori P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

The lady in the office was a very pleasant one She was very helpful in all questions She made our experience a good one. Merci

Esther W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

zebidiah b.  |  Expérience générale 
Évaluation :
5

Professional and courteous staff (owner) helped me in a short amount of time considering social distancing🤗

Chris M. 
Évaluation :
5

Sheldon King at the Coos Bay location is one of the finest people I have the pleasure of working with. He is true to his word, very professional and personable. He is someone I trust and an rely on.

Larry W. 
Évaluation :
3

I had reserved a truck 2 weeks earlier at a different location but it was not there when I went to pick it up. I was very frustrated and disappointed that no one contacted me. I was very happy with the service the gentleman gave me when to a new location. If it was not for him I would have called and been upset

Elaina P. 
Évaluation :
2

Need to hire more help. It took two hours today to pick up a reserved truck and get a receipt. This is no reflection on the obviously over-worked staff. They did their jobs as fast as they could... They need to double or triple staffing. I saw three customers just turn around and leave... Perhaps offer higher wages and better benefits?

John T. 
Évaluation :
5

Merci

sean S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed D. 
Évaluation :
4

its taken to long to get my refund on the deposit i still havent receavied it and its been 3 days why is it taken so longmy friend said thers has been over two weeks and still nothin

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Cheryl made checkout quick and easy. She was a pleasure to work with.

Roger D. 
Évaluation :
4

Excellent job. I was there at 7 and the staff was ready. I was put the door in 10 minutes.

Thomas R F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG T. 
Évaluation :
5

Staff are phenomenal here. Excellent customer service. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!

Tina R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camilla M. 
Évaluation :
5

Windshield was covered in bug splatter. Check engine light was on, and the en5has a knock from a bent rod.

Andrea K. 
Évaluation :
1

My contract was updated without permission and three additional dollies were added to my contract. I was charged the additional cost and then I see an additional pending 27 $charge to my card on top of it!

Robert K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS MERRICK F. 
Évaluation :
5

The agents were very professional and courteous. It was a rough start because of some contract issues, but we worked our way through it, and I was on my way. Sheldon and his staff went the extra mile for me.

James M. 
Évaluation :
5

Excellent service à la clientèle.

Veronica B. 
Évaluation :
5

Terrible service on line , with very long wait time, no flexibility of rentaldays, it's two days only (tho I knew I needed for 4-5) and could not extend at rental location by phone.. unable to get phone response from central reservation or trying various web prompts, and drove an hour to rental location to book the additional days. BAD, the location worker was great! though...

jan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shelby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Floyd C. 
Évaluation :
5

19,95 $ on side of truck but i paid 165. For overnight and none of the costs were = to 19.95. Why is the advertising so false?

Jeanette S. 
Évaluation :
3

Be more organized. My reservation wasnt ready at pick up and the service person failed to include the requested hand dolly. I paid for and didnt recieve.

Holly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Fast service! I was in and out in a flash!

Edward H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUGLAS WAYNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
5

Good customer service from man on duty. Good. Personable. Attentive.

Blaze C. 
Évaluation :
5

HEATHER WAS FRIENDLY AND HELPED WITH ALL OUR NEEDS AND QUESTIONS. VERY PLEASANT EXPERIENCE.

Heather N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neal F. 
Évaluation :
5

It was just what we needed… Easy, convenient and the gentleman was very nice and helpful.

Marilyn W. 
Évaluation :
2

Not make your customer wait for over 20 minutes to get service. I waited In my truck I was returning and only after I walked in did someone help me. Three MEN got assisted before me

Rebecca G. 
Évaluation :
2

Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.

Theresa H.  |  Premières impressions 
Évaluation :
3

The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.

JOSHUA B.  |  Expérience générale 
Évaluation :
3

I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.

ALYSSA S.  |  Expérience générale 
Évaluation :
3

Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.

Wilmer H.  |  Expérience générale 
Évaluation :
2

The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .

Rick W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dean a.  |  Expérience générale 
Évaluation :
5

Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Karen H.  |  Premières impressions 
Évaluation :
5

Everytime I went in the guys were always very helpful and pleasant.

brian L.  |  Expérience générale 
Évaluation :
5

After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Jennelyn B.  |  Premières impressions 
Évaluation :
5

Everyone was helpful and professional.

Teri G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page