Customer Reviews for U-Haul Storage of Coos Bay

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Coos Bay

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Chris A.
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The customer service was great. No need to improve.

Forrest R.
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Customer did not leave a comment.

dean a. | Overall Experience |
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Customer did not leave a comment.

Johnny S.
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Customer did not leave a comment.

susan J.
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Customer did not leave a comment.

Dedra N.
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Customer did not leave a comment.

Mary G.
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Customer did not leave a comment.

JENNIFER And MARK E.
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Customer did not leave a comment.

Julia S.
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Customer did not leave a comment.

james F.
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Customer did not leave a comment.

Ed D.
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Its not good to come in to pick up a rental and wait for 10+ minutes for some one to help me.

Ryan C.
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Customer did not leave a comment.

linda M.
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Customer did not leave a comment.

Mark M.
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Depth of personnel. Operation easily overwhelmed with only one counter person.

Hank P.
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Customer did not leave a comment.

Kayce S.
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The lady who works weekends does not deserve that job as she is rude too customers.

Patricia C.
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I was supposed to be notified by email, not text. I do not have an iPhone. Their text which I was finally able to read indicated my rental was supposed to be returned at 9:00 am. This was after 10:30 am. I go the truck back by 11:00 but they were understaffed and it was about noon before the transaction was finished. I had to pay for a full extra day for both the truck rental and the damage waiver. I feel at the least, it should have been prorated. If I have a choice in the future, I will not rent from U-Haul.

Frank M.
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All went well. Thanks!

Randall S.
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I did ask a question about loading the car onto the trailer but all he said was, “There you go, it’s your truck and trailer, have a nice day.” He was trying to go home as he was just there on a Sunday to help get the new person situated. Overall though they have been very helpful otherwise.

laura G.
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Customer did not leave a comment.

Alyssa T.
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I have called to help get a resolution to our issues and have yet to receive a call back after speaking with a representative who stated someone would call me in 72 hours. We were unable to rent the 4x8 trailer we had reserved as the taillights were not working. The next size up 5x8 was "in town only" as was the mini van. The customer service agent ended up sending us out with a 10ft truck. The cost for the truck was over 2x the original amount for the 4x8 trailer, not to mention the gas that has to be put in it ($60.00). When we opened the truck to load our belongings we were met with a soaking wet floor, standing water of about 1/4 inch that had to be dried with a mop and multiple towels. Regardless of our efforts some of our belongings still became wet. In addition to not receiving the trailer we were expecting the customer service representative (Angela) was incredibly rude! From the moment we walked in she was slamming things down on the counter, swearing under her breath, and talking negatively to us about her coworker and the company. The entire transaction took an hour and half to complete. We left incredibly disgruntled and dissatisfied.

Michael H.
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Nothin!g I can think of to improve but I just want to say that dealing with Sheldon was a good experience. Friendly and knowledgeable!

Jared P.
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Man at desk during pick up was very rude.

Bonnie B.
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Customer did not leave a comment.

Elizabeth B.
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Get a less surly counter person

Jeffery P.
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It's all good

Randall K.
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Again, the people were great. I was given 4 days and 300 miles for $480 I went on and told them I would need the truck for storage a couple of extra days. I had the truck 2 extra days and was charged for 5. Now it takes days to get my money back. This is unacceptable

Ed D.
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Great Experience

Patrick D.
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The guys were very helpful, courteous.

Michael W.
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Customer did not leave a comment.

Diane H.
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Customer did not leave a comment.

Doug R.
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Sweep out the trailer

Randall S.
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Customer did not leave a comment.

Kathy S.
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Customer did not leave a comment.

Deborah W.
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Customer did not leave a comment.

Brian D.
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Customer did not leave a comment.

Richard S.
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Can not think of any improvements. Excellent service, equipment, and price.

Rolando G.
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Customer did not leave a comment.

bert W.
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Customer did not leave a comment.

Daniel S.
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Awsome experience!

alex K.
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Staff was helpful and friendly. We were pretty tired when done and they had us in and out in less than about 2 minutes when returning the truck.

Angela W.
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Customer did not leave a comment.

William L.
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The day I was there only 1 service person,sat.morning..week before end of month moving dates...

Darren M.
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Just keep doing what you're doing.

THOMAS H.
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When ordering trailer on line it did not tell you what ball size you need.

GARY W.
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Customer did not leave a comment.

Donna C.
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Customer did not leave a comment.

Sherrilyn A.
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Customer did not leave a comment.

Rebecca W.
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Make sure customer receives furniture pads they paid for. Friendly employee was great

Kyralyn B.
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Customer did not leave a comment.

DANNY B.
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Don't change

George F.
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Everything went smoothly Freindly service

Maxwell L.
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Very professional!

Karen H. | First Impressions |
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Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Laicee E.
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Customer did not leave a comment.

Mezdulene R.
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Customer did not leave a comment.

JOHN T.
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Customer did not leave a comment.

Darla M.
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Customer did not leave a comment.

Carolyn M.
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Nice easy return.

Douglas S.
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Rachet straps on the dollie we're not lubed.

Rochelle P.
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Inside of windshield had a film on it. Maybe use a different cleaner for windows.

brian L. | Overall Experience |
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Everytime I went in the guys were always very helpful and pleasant.

Byron H.
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My experience was good.

Sheryl N.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

DOUGLAS S.
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Customer did not leave a comment.

KIMBERLY M.
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Customer did not leave a comment.

james D.
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Customer did not leave a comment.

James D.
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Great Service!!

Brian G.
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Customer did not leave a comment.

BARRY G.
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Free cup of coffee

Thomas J.
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Customer did not leave a comment.

George R.
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Customer did not leave a comment.

Sean S.
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Thank you!

Teri G.
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Customer did not leave a comment.

Anita J.
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Customer did not leave a comment.

EVE S.
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U Guys Rock !!

Kyle B.
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Great truck - a 15 footer - Much better to drive than one I rented a couple years ago.

Karl E.
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Customer did not leave a comment.

BARRY G.
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I never received a receipt

Linda T.
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Black Friday is not a day to expect crowds, but having at least one person behind the desk at all times would be appreciated.

Eric D.
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Outstanding customer service. Wyatt was very helpful and went above and beyond my expectations

Carolyn M.
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a bunch of thieves.

Ricky S.
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Customer service attendants were helpful and very nice. Positive experience

Ronald G.
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Drove in, they had records all in order. Just a name. Hooked up the trailer and left within 20 minutes. Employees very professional.

Tammy L.
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The pick up truck itself was great. But interior had a awful soured milk smell that would not go away. Tried to air out, nothing worked. So my recommendation is, go smell your interior before taking off!! Lesson learned for my next time rental.

Michael R.
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Customer did not leave a comment.

Kevin H.
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Truck smelled like pot. Not kidding... it reeked. Service inside was good. Service was good, wished whoever checked in the truck the previous day would have aired it out. The smell was obvious and should have been addressed.

Brian C.
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They are always super nice in that store. They didnt have an auto transport when I needed one but I picked one up in Eugene and dropped it off at the Coos Bay store and he was very appreciative.

Jesse S.
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Customer did not leave a comment.

Michael R.
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Great service! Will use them again.

Ralph E.
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Nothing we will be using uhaul all the time.

Andrew F.
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Very helpful and friendly staff. Thanks.

Dennis B.
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Great people

karma P.
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uhaul was able to accommodate my needs to make this moving experience without problems

Douglas M.
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Customer did not leave a comment.

Brian L.
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Best UHAUL place I've ever been.

LARRY W.
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Customer did not leave a comment.

Franklin D.
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Windshield was not clean, truck rode rough. Overall the truck was fine.

Kenneth C.
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Reserved equipment at one location, when I arrived it was closed and no one was there. Pickup was scheduled before the store opened. Called uhaul for reservation guarantee and was the rudest customer service agent ever. Was hostile and hung up on me.

Lynn M.
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Customer did not leave a comment.

Allan R.
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Nothing! They are open until 7pm and were very professional.

Barbara C.
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The guys working were not very presentable - a little sketchy - complained about working - the truck was low on gas - the windows had smears from a failed attempt to clean -

Jim T. | Overall Experience |
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Michael and the team in Coos Bay went above and beyond! Thank you!

Jennelyn B. | First Impressions |
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After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Teri G. | First Impressions |
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Everyone was helpful and professional.

archie r. | Overall Experience |
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Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you

Tina W. | Overall Experience |
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Mike at Coos Bay was awesome

David R. | First Impressions |
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Both gentlemen were very helpful and worked with me to insure that everything was done well.

Mary K. | Overall Experience |
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Done

Rosella E L. | Overall Experience |
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They ate very helpful

tamara b. | Overall Experience |
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Always friendly and helpful. I will definately use Uhaul again!

daniel s. | Overall Experience |
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We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.

Christina P. | Overall Experience |
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I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.

CHARLIE M. | Overall Experience |
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The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful

Rosella E L. | Reservation |
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This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..

daniel s. | Reservation |
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We appreciate the helpful and friendly staff and the clean storage unit.

Janette M. | Overall Experience |
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They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics

archie r. | Reservation |
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That guy that was working was way cool respectful helped out solid guy

Jo E. | Overall Experience |
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Helpful and friendly, best storage facility I've had. Best staff ever.

No reviews have been submitted for this location.

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