Évaluations des clients U-Haul Storage of Coos Bay

MY receipt u sent to my email is very broken up and unreadable. Could you send me one that is readable. Thanks 👍

Only one person working desk and hooking up equipment. There where 5 other people waiting behind me. Place needs more help!!

Excellent customer service, very friendly fellow who checked me in and hooked me up with trailer, made sure everything was working properly. Very impressed with service I received.

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I needed to leave my care there for a couple of hours, and then come back for it. Seemed like there was room to park in the lot, but I wasn't allowed to do that.

The customer Service was amazing and handled the while process flawless even when U-hauls computer had stuff incorrect in the system.

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The man who helped us, Sheldon I think, has always been very helpful both times we've rented uhauls. Even though the store was packed when we came in, he was polite and professional to everyone there.

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Upon returning the rental truck, the 1 lady that was there is VERY RUDE!! She was inconvenienced and had to put her cigarette down to help a customer. Cussing and having an aweful attitude. When we rented a truck last weekend she was the same way. The guys there are amazing but this lady is just nasty and has no customer service what so ever!!

An alert that tells when the back door is not latched would be good. Also, if the back door latch had a built-in lock that would be most helpful' Thanks, it's always a great truck just as it is.

Same as above

Sheldon is an excellent manager. Uhual you are lucky to have such a hard working manager who goes above and beyond to help the customer. He even took calls after hours to assist....that is a good dedicated person. He deserves a pay raise. On. Another note. What could UHual do better. Less pads per box should be an option. I had struggles in LA having the driver being reluctant to take two packages of blankets back to the shop ....stating no room in large truck cab . Then she took them back. Also I was not happy that on box had a board patch inside the box. This preventing me sliding picture frames along that side. The board was an inch thick. These boxes are expensive to rent. Come on U Hual You are making cheap cargo boxes and charged me almost 3 grand for three boxes......your product arrived cracked and dented. Make your box out of metal like all other pods. Train your people better on the fork lift. La driver picked up one box when the box was not against the mast....this caused her to be completely lifted up wheels off the ground....

The day of my rental pick up was great. However a few days prior when I went in to ask few questions the lady working was incredibly rude.

The lady at the counter was great and very helpful

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The parking lot when it's flooded with rainwater gets my feet and the inside of the rental truck wet first thing.

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One of the tires or bearings was shot. It rattled the whole time it had a load on it.

Your booking system is archaic. With technology today you can do better.

In had to drive 160 miles round trip to pickup truck. I was told at 188 -u-haul I would get a extra day and be given a extra 90 miles, By the second day i was being called asking when i was returning the truck, The first evening after renting truck there was a severe weather warning w/high winds so couldn't drive but was being made like i was a car theif and jacking your truck. It was not a positive experience at all

The back of the truck was not cleaned out prior to my move using the 20-foot truck. However my movers (that are recommended by UHaul) cleaned it out both before and after. Otherwise it was an excellent experience.

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First off you can teach your guys how to read a gas gauge because when I brought my unit back your guy wanted to argue with me about what 7/8's of a tank is. He's the guy at the coos bay U-Haul that has meth mouth and smells like stale ass cigarettes because that's all he seems to do is smoke outside and not do his job. Second you guys charging for mileage is ridiculous considering how much gas prices are already and how you place the responsibility on us to fill the tank back up before we return it seems like a huge money grab scheme. I can get that there is liability on these rigs but they ain't worth that much. Third when my father who is a 14 year Iraqi Veteran asks for a military discount and you guys deny that its a huge slap in the face and when you have your clerks proclaiming you guys donate 90 million a year to the U.S. military I call bullshit on that. No matter what you donate or even if you guys donate to our military or not you can give more than that and actually honor the men and women in our armed forces by giving them that discount. Last I will never do business with you guys again. I'm uderly ashamed to see who you people hire at this company and how they have piss poor attitudes, crap hygiene, and are lazy as fuck. This is suppose to be a business and Im really surprised aside from having people renting your storage units that you guys are in business anymore. I think we could do without your company in this town if it comes down to it. You need to clean it up and get it done fast. I'm not against spreading the word about this to anyone else which I already have. Lived here all 25 years of my life and know a lot people around here so word of mouth spreads fast. Like I said CLEAN IT UP!

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Excellent customer service. Knowledgeable and helpful.

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No one in the store or on the yard was wearing a mask. The trailer had a pad lock on it and I had to return to the Coos Bay location on highway 101 to get another trailer. Not wearing masks is disrespectful to the families of the customers as well.

Thank you very much

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We ended up borrowing a dolly from a friend so we declined to rent the uhaul dolly. There was no uhaul dolly even in the truck at pickup which was fine but yet when we returned the truck today the guy charged us for the uhaul dolly anyways! 😡not cool

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Great people to work with, thank you!

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Have not received my final bill and there is a hold on money after the return

Have more employees working on weekends. You need at least 2 employees until 6 pm. Too much waiting to be served...

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Sheldon is exceptional. He's very calm, professional, personable and knows what he is doing. He's a big reason I come to the Coos Bay location.

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We love these guys.

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Easy as it always is!

The storage I reserved was not available. When I was a few hours from town I was told that it had someone s stuff in it and they did not know why or whom it belonged to... arrived to a refund of 120 for storage yet nowhere to put the belongings I had!!! The acting manager was totally unable to make sense of it all and I was left with no storage and will most likely have more damages!!!

I think you are doing a fine job.

I'm going to call and file complaint.

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I thought everything went very well,and I have used Uhaul 4 times in the last year

Excellent service. Polite and knowledgeable attendants. Great experience!

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Loved the truck, just needed one dump run ty ty ty

the employee who helped us when we returned the truck went the extra mile and I really appreciated it!

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Everything went great. Both ladies that helped were nice. (Tall one with 2 jobs, and the other with dark hair) don't remember their names; sorry!) We had to do an equipment switch, and it went smooth. The gentleman that received the truck was quick and nice. The truck totally didn't explode. So that's 👍 Will use this location again... rad staff 👌

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Wish pick up was faster

Solid clean equipment and good efficient service. Thanks Cheryl and Sheldon.

Showed up after opening time and the till still wasn't counted, and had issues. Took 20 minutes before I had service

Invent trucks that get 25-40 MPG! ;-)

Fast and friendly! Great service!!

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This store was a nightmare and I returned my vehicle Saturday,Monday I got an email stating it still wasn't returned the store personnel accused the person dropping it off for me of stealing a personal item of theirs! Which is unacceptable and crazy! The entire store personnel was a nightmare and my vehicle is still not showing returned because of an error of the employee. They also didn't do what they said as far as contacting me for payment information and charged my friend picking it up.I had talked to a gentleman in the Coos Bay location 1/2 hour before it was picked up. I don't usually say anything but moving is stressful enough and I feel like this entire process with Uhaul was very disappointing.

Customer service was excellent.

Better rates for loyal customers

I did not receive the price that I had reserved online prior to the pick up of the equipment - the guys look horrible when you show up - toothless and dirty - at first I was given the wrong trailer and when I switched to a truck for a one way move they charged me more than what the advertised cost would have been

The Coos Bay Location was super nice and quick. they were having some internet troubles that day but the service was still great

Thank see yall in a few weeks

Sheldon and Jacob at the Coos Bay facility we're very professional and personable.

Confused lady to sign up with and was informed on the phone before meeting with them the wrong info to bring for the reservation. Also was given wrong time to return truck, if we would have done it when reserved no one would have been at the office to accept. We were very disappointed over all of the service.

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Perhaps provide customer service training for the staff. I wasn't acknowledged by staff. I had a quick question and waited quite some time for help. I ended up leaving and figuring it out myself. Unfortunately, staff was unresponsive and dismissive.

Jacob Daniel's was the sales associate who rented us the equipment to make our move, he was pleasant and helped us all that he could, that being said.... the equipment was not ready to rent, the truck was dirty inside and out, their was someone's garbage under and behind the seats, they waited until we picked up the equipment to do fluid checks on the truck, the loading ramp was dirty and the auto transport was greasy and oily, I would never have let this happen at my center when I was a general manager for uhaul, it was clearly not ready for rental, but it is what it is and things were different years ago then they are today, we made the trip without incident.

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Tge Return procedure went like clockwork, smoothly and easily.

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New emplee

Sales clerk was by herself, felt overworked and was having a work meltdown. Language was not appropriate about her job & boss in front of customers. She called her supervisor with apparently no support, hung up on him and continued her verbal assault about him and her job. Once she calmed down she did do a the contract correctly and in a timely manor. She assisted in getting the trailer and connecting to my vehicle and checking all safety items.

Keep doing what your doing.

Good experience

The people that work at this U Haul store r VERY prejudice and rude.

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Train employees better so that they're not clueless about information that customers need & want. Just a very unprofessional staff, I wouldn't go back & I already left a 1-star review within minutes from when I picked up my reservation. The mobile pickup is a joke and doesn't work as intended also. Overall bad customer experience.

Your associates are the best ever!

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