Customer Reviews for U-Haul Storage of Coos Bay

3 470 évaluations

763 S Broadway   Coos Bay, OR 97420
(Highway 101)

(541) 269-1333

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(541) 269-1333

763 S Broadway
Coos Bay, OR 97420
(Highway 101)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

ALL THE CREW AT COOS BAY. ! WENT OUT OF THEIR WAY 200 % AND JOSH WENT ABOVE AND HELPED US SAVE ALOT AND SO DID JAKOB AND THE MANAGER SHELDON YOU GUYS ARE SÃ'WAYS SMILING AND ALWAYS GO OUT OF YOUR WAY YOU GUYS ARE AWESOME. !! THSNKS TERRI AND CHERYL

Terry E. 
Évaluation :
5

There is no need for improvments, everÅ·one was very helpfull and prof. I will highly recomend Uhaul to anybody, thank you for everybody in Coos Bay Oregon

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Coos Bay Uhaul has the best employees!!!! I have rented from this location 3 times in the last 6 months and it has been great every time. Thank you all!

Alexa H. 
Évaluation :
5

Nothing. Professional, polite, and explained everything.

susanna U. 
Évaluation :
5

SEND THEM TO OKLAHOMA,YOU NEED THEM THERE.

marie L. 
Évaluation :
5

Joshua and Amber Romero were very helpful. The customer service was outstanding. A personal "Thank You" from their supervisor would be greatly appreciated.

Sam G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick W. 
Évaluation :
4

Truck was fairly clean. The ramp was very muddy. Had to hose it off. I made sure to clean it well before I returned it. Staff was courteous and speedy. Great!.

Robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Beth L. 
Évaluation :
5

Very friendly employees. Check in and check out fast

June C. 
Évaluation :
5

Great help

ziya A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Excellent customer service! I am so grateful for such kindness and such wonderful service. I would recommend this location to anyone that needs a truck or trailer or dolly. Thank you service members of this location!

Natalie P. 
Évaluation :
5

Rien

don B. 
Évaluation :
5

Team was awesome to work with

John W. 
Évaluation :
5

The staff in Coos Bay, OR went above and beyond to help us and we appreciate them so much. Couldn't have made this move without them ,,,,the are a 5 star premium crew all the way!!!

Sharon W. 
Évaluation :
4

I know it's hard to find help nowadays, but the place seemed short-handed. I came in before 2 PM to pick up the van, but had to wait about 20 minutes to be helped because both counter personnel were occupied answering a lot of questions from another customer. It didn't cause any major problems, but was rather annoying.

Wim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
5

Here again, helpful in every way!

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
3

This is a mixed review. The gentleman that helped me at the Coos Bay location was wonderful however when I went to sign the contract all I saw was the sign box and was not given a chance to read the contract. I then returned the vehicle not knowing the gas policy paid way more than I wanted. Customer service was a joke and told me to just reach out to the location. As if that would help.

TYSON B. 
Évaluation :
5

You guys were courteous friendly and on top of everything I would definitely recommend you to everybody I know you made my move so much easier thank you we need more people like you in the world

Sara F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lester S. 
Évaluation :
5

You guys are Awesome! Thank you so much for helping in every way! Rented 3 trailers in as many weeks and this team was on it! Appreciate you!

JAMES J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecilia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Easy B. 
Évaluation :
3

That was so expensive and for what

ablibge C. 
Évaluation :
5

Amber was friendly and very helpful!

Cynthia B. 
Évaluation :
5

Every employee I came in contact with at return was friendly, helpful and efficient!!! Highly recommend this location!

Sanford P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEI Y S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

clay R. 
Évaluation :
5

Great srevice too

thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

The team here is great - the entire experience exceeded my expectations! They spent extra time making sure my vehicle was prepared for towing, answering all my questions, and helping me pick out the supplies I would need.

Ken J. 
Évaluation :
4

had to help the employ to check out the truck? the computer system for data process was very slow I had a appointment that i was late for! not sure why i was charge for a late fee. the gas gage was not making it easy to return the truck with enough gas? this truck should have had a cruise control! throttle position is extremely sensify this requires fine motor skills such as hand not foot to operate easily! foot became fatigue

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon H. 
Évaluation :
1

Stop over charging me.

Kelsie E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan C. 
Évaluation :
5

Really nice people

Larry G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

I appreciated the staff members who helped me. Very friendly and made my experience worth the wait time.

Jose M. 
Évaluation :
5

My moving plans changed many times...staff roled with it..I felt supported and understood and that's important to a 70 year old woman moving by herself!! Good humor and very efficient.

Shawn M. 
Évaluation :
5

Very helpful. Service with a smile!

Fred P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

These boys working this day made our experience a good one. Service amical

ruben Q. 
Évaluation :
5

We were impressed with the level of excellent customer service, kind professionalism and dedication of all the staff. Based on our experience, we would recommend this UHAUL center to anyone needing a truck rental and moving services.

Sean L. 
Évaluation :
4

Overall the logistics and service were very good.

Harold S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Jake and the guys were Awesome. Fun experience. Would recommend to anyone. They made it easy.

Jasper S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
5

wonderful staff in Coos Bay!

THOMAS M. 
Évaluation :
5

Not a thing The man that waited on me was awesome

NANCY H. 
Évaluation :
5

Very nice courteous and helpful.

Barbara M. 
Évaluation :
5

I liked the people working at the store. Thank you

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
5

The Coos Bay staff was very helpful. If they had not intervened I doubt you would have completed this process. Your logistics coordination people were idiots. They didn't know whether they loaded 4, 5, or 6 boxes and at times they did not even know whether my boxes had been shipped.. You charged me a higher rate for my shipment than you quoted me. I will be disputing those credit card charges. My end-point manager was excellent also. If she had not intervened with the logistics coordinator in Phoenix then I would have never known what was happening. You have enough good people along the way to make the process work, but your communications to customers are often not accurate. If anyone uses your service then I recommend face-to-face communications with the local beginning and end-point managers. They know how to resolve your issues with mess in between.

jeff D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben H. 
Évaluation :
3

The staff were very friendly, but the paperwork was done wrong and the truck I reserved was given away. I reserved a truck nearly a week in advance via the customer service line, and the location never called me to confirm the day before so I had to call them. When I did call them, the man on the phone informed me that someone had come in and taken the 10' truck I reserved. I was kicked back to the customer service line for help and transferred around a few times. While they eventually did upgrade me from a 10' truck to a 15' one for no additional cost, the reason why I wanted the 10' truck is because the person I was having drive it was nervous to drive a vehicle so large. Getting an even bigger one made him even more nervous. The pickup location also had gas stolen out of it's trucks overnight. The truck I was given had around a half a tank, but the return paperwork said it was a quarter to full. So I had to pay to replenish gas I did not use. Overall, I have no issue with the people I dealt with as they were all really kind, but there was a clear problem in communication that resulted in a few annoying issues.

Whitney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa H. 
Évaluation :
5

The vehicle had no cruise control and I drove over 14 plus hours. This was brutal and honestly I think I will go with another moving company next time. I've been utilizing U-Haul for over 20 plus years and never experienced anything like this.

TERRY S. 
Évaluation :
5

I would just like to say the people that work at the U-Haul in Coos Bay Oregon are the best they got me in and out when I got it and when I checked it back in I just want to thank them a lot

Sharlene J. 
Évaluation :
3

Very small parking area. It can get very crowded, quite fast.

Thomas J. 
Évaluation :
4

Great employees!

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

The man that waited on us was fantastic, his customer service was beyond amazing. He had a great personality from his smile to ensuring we had a drama free move!

Patricia T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J.  |  Premières impressions 
Évaluation :
4

site was clean easy to find and efficient.

jaimelynn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
5

The equipment worked well but it was taped up in some places with electric tape. This could be maintained more professionally. The service there was great. Need some new rubber retainers for the chain hooks. Not this location's fault but the central office could not get me the gear I needed at the shop near my departure point. Had to travel out of my way to this location to pick up the gear.

Randall M. 
Évaluation :
5

The guys are always friendly and professional, with a positive energy.

Christine J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeannette A. 
Évaluation :
1

This location is the most difficult to access your unit, impossible if you want to put something large in your unit. The staff is rude and unprofessional everytime my family was there to access the unit it was a big inconvenience to get anything that resembled customer service gate hours and rules changed daily and contradicted the U haul contact. Worst location EVER!!!!!!!

Jamie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
3

I was given till Sunday to return trailer but they charged me for an extra day, I was there on time and still got charged for another day, I'm not sure why, no explanation was given, this is unacceptable

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bailey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra J. 
Évaluation :
5

I can only say the staff at this location was helpful and had our truck ready to go when we arrived to pick it up. great attitude towards the customer, and extreamly attentive to our needs.

LLOYD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isaac M. 
Évaluation :
5

The staff was beyond helpful and made my move much easier than if I hadn't had the pleasure of doing business at u haul. All of the staff members are very friendly and knowledgeable.

Kerstin D.  |  Premières impressions 
Évaluation :
5

Great bunch of people, Friendly and very helpful.

Namaste S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Namaste S. 
Évaluation :
5

Overall it was a very pleasant experience, and I would gladly recommend your company.

Valerie M.  |  Expérience générale 
Évaluation :
5

I could not have had a better experience. The staff at U-Haul has been amazing!

DAN R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david h.  |  Expérience générale 
Évaluation :
2

Access to our storage unit was extremely limited. Trucks were always blocking it. It was insane that we had to contact the office every time we needed to use it even though it was an outdoor unit. We never moved in due to this. Then, we continued to receive bills for almost two months even though it was canceled online well before payment was due. I will never use this location again.

Tanya R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

zebidiah b.  |  Expérience générale 
Évaluation :
5

Staff are phenomenal here. Excellent customer service. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!

Tina R.  |  Premières impressions 
Évaluation :
2

Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.

Theresa H.  |  Premières impressions 
Évaluation :
3

The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.

JOSHUA B.  |  Expérience générale 
Évaluation :
3

I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.

ALYSSA S.  |  Expérience générale 
Évaluation :
3

Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.

Wilmer H.  |  Expérience générale 
Évaluation :
2

The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .

Rick W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dean a.  |  Expérience générale 
Évaluation :
5

Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Karen H.  |  Premières impressions 
Évaluation :
5

Everytime I went in the guys were always very helpful and pleasant.

brian L.  |  Expérience générale 
Évaluation :
5

Michael and the team in Coos Bay went above and beyond! Merci.

Jim T.  |  Expérience générale 
Évaluation :
5

After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Jennelyn B.  |  Premières impressions 
Évaluation :
5

Everyone was helpful and professional.

Teri G.  |  Premières impressions 
Évaluation :
5

Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you

archie r.  |  Expérience générale 
Évaluation :
5

Mike at Coos Bay was awesome

Tina W.  |  Expérience générale 
Évaluation :
4

Both gentlemen were very helpful and worked with me to insure that everything was done well.

David R.  |  Premières impressions 
Évaluation :
4

Terminé

Mary K.  |  Expérience générale 
Évaluation :
3

They ate very helpful

Rosella E L.  |  Expérience générale 
Évaluation :
5

Always friendly and helpful. I will definately use Uhaul again!

tamara b.  |  Expérience générale 
Évaluation :
5

We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.

daniel s.  |  Expérience générale 
Évaluation :
3

I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.

Christina P.  |  Expérience générale 
Évaluation :
5

The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful

CHARLIE M.  |  Expérience générale 
Évaluation :
5

This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..

Rosella E L.  |  Réservation 
Évaluation :
5

We appreciate the helpful and friendly staff and the clean storage unit.

daniel s.  |  Réservation 
Évaluation :
1

They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics

Janette M.  |  Expérience générale 
Évaluation :
5

That guy that was working was way cool respectful helped out solid guy

archie r.  |  Réservation 
Évaluation :
5

Helpful and friendly, best storage facility I've had. Best staff ever.

Jo E.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page