Customer Reviews for U-Haul Storage of Coos Bay

2991 évaluations

763 S Broadway   Coos Bay, OR 97420
(Highway 101)

(541) 269-1333

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(541) 269-1333

763 S Broadway
Coos Bay, OR 97420
(Highway 101)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

BELINDA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wayne G. 
Évaluation :
1

Hire more people, and hire front end people with customer service skills. If that means paying them a better wage, do it. This location was grossly understaffed on a Saturday morning. The level of customer service was also lacking. I was told that the computer system is very slow on the weekend because U-Haul does system maintenance on the week end. This just added to the wait and overall negative experience at the counter.

Kenneth G. 
Évaluation :
5

This place was fantastic give everyone on this site a 300 $raise an hour they deserve 300 $an hour raise greatest people on earth they were just fantastic, nice, friendly & courteous 600 stars for Coos Bay U-Hauled

BRYAN S. 
Évaluation :
5

Have cruise control in the trucks

Marcus W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DeAnn J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIK W. 
Évaluation :
5

Staff quickly took over the truck and got us in and out. Merci

Colleen M. 
Évaluation :
3

There was 1 employee running his ass off

Sally B. 
Évaluation :
4

The representative had difficulty locating my online equipment reservation. I had provided a printed copy of the reservation.

ROBERT K. 
Évaluation :
5

This location has always been helpful! Customer service is 100 %

Erica O. 
Évaluation :
5

Drivers visor was broken. Drivers window handle was broken making it difficult to raise and lower. Customer service gal, Angie was wonderful.

Rochelle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenore E. 
Évaluation :
5

Equipment was available when expected and great customer service. Hard to ask for a better experience.

Bradford B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENLEY C. 
Évaluation :
4

I think one of the front head lights was out.

Alexander N. 
Évaluation :
3

Customer service when I finally found someone was good, but I was sitting idly by for a few minutes waiting for a representative in the store. And upon calling the store later that day to inform them on the status of my vehicle rental, I was on hold for almost 10 minutes. I called multiple times and at good amounts of time apart to give employees a chance to do their business, but the issue persisted.

Hunter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Rien

Deborah M. 
Évaluation :
5

Not much.

Lori P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

The lady in the office was a very pleasant one She was very helpful in all questions She made our experience a good one. Merci

Esther W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

zebidiah b.  |  Expérience générale 
Évaluation :
5

Professional and courteous staff (owner) helped me in a short amount of time considering social distancing🤗

Chris M. 
Évaluation :
5

Sheldon King at the Coos Bay location is one of the finest people I have the pleasure of working with. He is true to his word, very professional and personable. He is someone I trust and an rely on.

Larry W. 
Évaluation :
3

I had reserved a truck 2 weeks earlier at a different location but it was not there when I went to pick it up. I was very frustrated and disappointed that no one contacted me. I was very happy with the service the gentleman gave me when to a new location. If it was not for him I would have called and been upset

Elaina P. 
Évaluation :
2

Need to hire more help. It took two hours today to pick up a reserved truck and get a receipt. This is no reflection on the obviously over-worked staff. They did their jobs as fast as they could... They need to double or triple staffing. I saw three customers just turn around and leave... Perhaps offer higher wages and better benefits?

John T. 
Évaluation :
5

Merci

sean S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed D. 
Évaluation :
4

its taken to long to get my refund on the deposit i still havent receavied it and its been 3 days why is it taken so longmy friend said thers has been over two weeks and still nothin

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Cheryl made checkout quick and easy. She was a pleasure to work with.

Roger D. 
Évaluation :
4

Excellent job. I was there at 7 and the staff was ready. I was put the door in 10 minutes.

Thomas R F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG T. 
Évaluation :
5

Staff are phenomenal here. Excellent customer service. The equipment and facilities are well maintained and convenient. This well run business really takes a lot of the stress out of moving things! I appreciate it!!! Thank you!

Tina R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camilla M. 
Évaluation :
5

Windshield was covered in bug splatter. Check engine light was on, and the en5has a knock from a bent rod.

Andrea K. 
Évaluation :
1

My contract was updated without permission and three additional dollies were added to my contract. I was charged the additional cost and then I see an additional pending 27 $charge to my card on top of it!

Robert K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS MERRICK F. 
Évaluation :
5

The agents were very professional and courteous. It was a rough start because of some contract issues, but we worked our way through it, and I was on my way. Sheldon and his staff went the extra mile for me.

James M. 
Évaluation :
5

Excellent service à la clientèle.

Veronica B. 
Évaluation :
5

Terrible service on line , with very long wait time, no flexibility of rentaldays, it's two days only (tho I knew I needed for 4-5) and could not extend at rental location by phone.. unable to get phone response from central reservation or trying various web prompts, and drove an hour to rental location to book the additional days. BAD, the location worker was great! though...

jan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shelby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Floyd C. 
Évaluation :
5

19,95 $ on side of truck but i paid 165. For overnight and none of the costs were = to 19.95. Why is the advertising so false?

Jeanette S. 
Évaluation :
3

Be more organized. My reservation wasnt ready at pick up and the service person failed to include the requested hand dolly. I paid for and didnt recieve.

Holly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Fast service! I was in and out in a flash!

Edward H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUGLAS WAYNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
5

Good customer service from man on duty. Good. Personable. Attentive.

Blaze C. 
Évaluation :
5

HEATHER WAS FRIENDLY AND HELPED WITH ALL OUR NEEDS AND QUESTIONS. VERY PLEASANT EXPERIENCE.

Heather N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neal F. 
Évaluation :
5

It was just what we needed… Easy, convenient and the gentleman was very nice and helpful.

Marilyn W. 
Évaluation :
2

Not make your customer wait for over 20 minutes to get service. I waited In my truck I was returning and only after I walked in did someone help me. Three MEN got assisted before me

Rebecca G. 
Évaluation :
1

They move my pick up location from redding to red bluff, not happy about it! I lose money and time and the personal was not helpful it all, because they can do nothing in their part. I felt abuse because they know I need it the truck... very unhappy

Margarito R. 
Évaluation :
3

MY receipt u sent to my email is very broken up and unreadable. Could you send me one that is readable. Thanks ðŸ'

Sherri C. 
Évaluation :
2

Only one person working desk and hooking up equipment. There where 5 other people waiting behind me. Place needs more help!!

Douglas B. 
Évaluation :
5

Excellent customer service, very friendly fellow who checked me in and hooked me up with trailer, made sure everything was working properly. Very impressed with service I received.

Anita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron J. 
Évaluation :
5

I needed to leave my care there for a couple of hours, and then come back for it. Seemed like there was room to park in the lot, but I wasn't allowed to do that.

Mark F. 
Évaluation :
2

Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.

Theresa H.  |  Premières impressions 
Évaluation :
5

The customer Service was amazing and handled the while process flawless even when U-hauls computer had stuff incorrect in the system.

jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

The man who helped us, Sheldon I think, has always been very helpful both times we've rented uhauls. Even though the store was packed when we came in, he was polite and professional to everyone there.

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay N. 
Évaluation :
3

Upon returning the rental truck, the 1 lady that was there is VERY RUDE!! She was inconvenienced and had to put her cigarette down to help a customer. Cussing and having an aweful attitude. When we rented a truck last weekend she was the same way. The guys there are amazing but this lady is just nasty and has no customer service what so ever!!

Julie C. 
Évaluation :
5

An alert that tells when the back door is not latched would be good. Also, if the back door latch had a built-in lock that would be most helpful' Thanks, it's always a great truck just as it is.

Tina R. 
Évaluation :
5

Same as above

Wendy L. 
Évaluation :
5

Sheldon is an excellent manager. Uhual you are lucky to have such a hard working manager who goes above and beyond to help the customer. He even took calls after hours to assist....that is a good dedicated person. He deserves a pay raise. On. Another note. What could UHual do better. Less pads per box should be an option. I had struggles in LA having the driver being reluctant to take two packages of blankets back to the shop ....stating no room in large truck cab . Then she took them back. Also I was not happy that on box had a board patch inside the box. This preventing me sliding picture frames along that side. The board was an inch thick. These boxes are expensive to rent. Come on U Hual You are making cheap cargo boxes and charged me almost 3 grand for three boxes......your product arrived cracked and dented. Make your box out of metal like all other pods. Train your people better on the fork lift. La driver picked up one box when the box was not against the mast....this caused her to be completely lifted up wheels off the ground....

Julia C. 
Évaluation :
3

The day of my rental pick up was great. However a few days prior when I went in to ask few questions the lady working was incredibly rude.

Gary W. 
Évaluation :
5

The lady at the counter was great and very helpful

Dan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

The parking lot when it's flooded with rainwater gets my feet and the inside of the rental truck wet first thing.

Tina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katlin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy F. 
Évaluation :
4

One of the tires or bearings was shot. It rattled the whole time it had a load on it.

Randy H. 
Évaluation :
2

Your booking system is archaic. With technology today you can do better.

Jeff C. 
Évaluation :
2

In had to drive 160 miles round trip to pickup truck. I was told at 188 -u-haul I would get a extra day and be given a extra 90 miles, By the second day i was being called asking when i was returning the truck, The first evening after renting truck there was a severe weather warning w/high winds so couldn't drive but was being made like i was a car theif and jacking your truck. It was not a positive experience at all

Angela K. 
Évaluation :
3

The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.

JOSHUA B.  |  Expérience générale 
Évaluation :
4

The back of the truck was not cleaned out prior to my move using the 20-foot truck. However my movers (that are recommended by UHaul) cleaned it out both before and after. Otherwise it was an excellent experience.

Erin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Euell P. 
Évaluation :
1

First off you can teach your guys how to read a gas gauge because when I brought my unit back your guy wanted to argue with me about what 7/8's of a tank is. He's the guy at the coos bay U-Haul that has meth mouth and smells like stale ass cigarettes because that's all he seems to do is smoke outside and not do his job. Second you guys charging for mileage is ridiculous considering how much gas prices are already and how you place the responsibility on us to fill the tank back up before we return it seems like a huge money grab scheme. I can get that there is liability on these rigs but they ain't worth that much. Third when my father who is a 14 year Iraqi Veteran asks for a military discount and you guys deny that its a huge slap in the face and when you have your clerks proclaiming you guys donate 90 million a year to the U.S. military I call bullshit on that. No matter what you donate or even if you guys donate to our military or not you can give more than that and actually honor the men and women in our armed forces by giving them that discount. Last I will never do business with you guys again. I'm uderly ashamed to see who you people hire at this company and how they have piss poor attitudes, crap hygiene, and are lazy as fuck. This is suppose to be a business and Im really surprised aside from having people renting your storage units that you guys are in business anymore. I think we could do without your company in this town if it comes down to it. You need to clean it up and get it done fast. I'm not against spreading the word about this to anyone else which I already have. Lived here all 25 years of my life and know a lot people around here so word of mouth spreads fast. Like I said CLEAN IT UP!

Morgan A. 
Évaluation :
3

I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.

ALYSSA S.  |  Expérience générale 
Évaluation :
3

Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.

Wilmer H.  |  Expérience générale 
Évaluation :
2

The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .

Rick W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dean a.  |  Expérience générale 
Évaluation :
5

Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Karen H.  |  Premières impressions 
Évaluation :
5

Everytime I went in the guys were always very helpful and pleasant.

brian L.  |  Expérience générale 
Évaluation :
5

Michael and the team in Coos Bay went above and beyond! Merci.

Jim T.  |  Expérience générale 
Évaluation :
5

After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Jennelyn B.  |  Premières impressions 
Évaluation :
5

Everyone was helpful and professional.

Teri G.  |  Premières impressions 
Évaluation :
5

Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you

archie r.  |  Expérience générale 
Évaluation :
5

Mike at Coos Bay was awesome

Tina W.  |  Expérience générale 
Évaluation :
4

Both gentlemen were very helpful and worked with me to insure that everything was done well.

David R.  |  Premières impressions 
Évaluation :
4

Terminé

Mary K.  |  Expérience générale 
Évaluation :
3

They ate very helpful

Rosella E L.  |  Expérience générale 
Évaluation :
5

Always friendly and helpful. I will definately use Uhaul again!

tamara b.  |  Expérience générale 
Évaluation :
5

We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.

daniel s.  |  Expérience générale 
Évaluation :
3

I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.

Christina P.  |  Expérience générale 
Évaluation :
5

This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..

Rosella E L.  |  Réservation 
Évaluation :
5

We appreciate the helpful and friendly staff and the clean storage unit.

daniel s.  |  Réservation 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page