Customer Reviews for U-Haul Storage of Downtown Mesa
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

1

I was unable to complete my move in on the app. I had to call customer service, just to be informed that my reservation had been canceled. In the app my reservation was still active and showed the option to move in, even let me edit and change my reservation. Your app really stinks and takes people in circles. Incredibly frustrating especially when moving your home is already stressful enough. Not a happy customer! Then was charged for the month that was supposed to be free, requiring yet another call to customer service, where most of the time I was transferred to different departments.

Évaluation :

1

I was never told the office was not at the storage location. I had to drive a 15' U-Haul with a car hauler back the way I came just to check into the facility. They didn't have the size unit I RESERVED, shocker they had bigger ones that cost more. Not a pleasant experience overall.

Évaluation :

5

Need 24 hr access

Évaluation :

3

My unit had a water leak caused some water damage to some furniture

Évaluation :

5

Knowledgeable friendly staff

Évaluation :

5

Extremely helpful and very efficient! They got me exactly what I wanted and needed and more. You can't go wrong using these guys for any of your storage and moving needs.

Évaluation :

3

My only issue with this particular U-Haul storage would be the location. It's a bit obscure and not so easy to find even with the map. It may be easy for local Arizonans to find, but If I had friends or family from out of town who may for whatever reason need storage space, I'd have some concerns as to whether they'd become flustered trying to find their locker.

Évaluation :

5

Easy and quick Mobil access , no hustles

Évaluation :

5

Slater was very helpful and did an excellent job of explaining everything to me.

Évaluation :

5

Continue doing a good job

Évaluation :

3

Very disappointed with this location. Never received a phone call or email response from the general manager. Each time before now when I try to check out I could never reach this location by phone or on site during posted hours. Some of my items was ruin and I paid all that money into the insurance and they would not cover anything so we lost items. Soon as we got back in town I moved out and cut my losses. I will say the staff at the Broadway store was helpful and amazing

Évaluation :

2

I rented a storage unit because the website said it had 24 hour access but that was a lie! Ive tried to contact the manager but havent had any luck.

Évaluation :

2

Water entered my storage shed and the card reader did not work well.

Évaluation :

2

We called numerous times to let you know we were out. Went in and told them person to person. Then take payment out of our account for the next month. We had to pay a fee to stop payment. No communication within company.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

My rental has been amazing from the truck to the unit I am very pleased with my rental. Thanks u haul family you all did great

Évaluation :

5

I knew my stuff would be safe until I needed it again.

Évaluation :

5

Love T and Gab. They were so good to me. Treated me like if I've been knowing them for a while. It was nothing but great vibes

Évaluation :

5

Other than the rental rate continuing to increase, it was a good experience.

Évaluation :

5

Both employees I talked with were very helpful and friendly. Tanner went out of his way to help me change to a larger unit quickly and easily. Kudos to both employees!

Évaluation :

5

I have been helped by the owner and he was very professional and cared about providing great service. Merci.

Évaluation :

4

I would have given 5 stars bit no one told us the office location was different than the storage. Tanner was super helpful.

Évaluation :

4

Good costumer service

Évaluation :

5

I wish the sign that your office was elsewhere was visible before I pulled in with a truck and dolly. I called and asked to get in so I could turn around and the employee said it would be a tight fit. I didn't have a problem, but I worried about getting stuck because he indicated it would be difficult.

Évaluation :

1

I'm unhappy and I will never use your facility again. When I had a issue your manager blew me off

Évaluation :

1

So once again I heard of U-Haul through a Google search that said 1 month free storage rental with the purchase of a moving truck, one way trip or local trip Mesa Arizona. So I went and rented this U-Haul truck thinking that when I packed it I was going to have a one month restorage and everything was going to be fine. When I went to go redeem my one month free storage. You guys told me that that's not a thing. You only do one way trips when clearly online. Still to this day it says one way and local trips get the one month free storage. You guys are false advertising. You guys do not fulfill your promises of what you advertise. I will never come back to this company and if I had a choice I would not be currently a customer due to the fact that you guys have rude employees. You do not do what you say. You guys need to get better customer service.

Évaluation :

4

Unit was affordable. Convenient, and easy to rent. Need maintenance with door railings. No rats intrusion like other storages I have a second storage with my son at this location Your key entrance needs fixing. While swiping with card does not always work to open gate. Again maintenance is a concern.

Évaluation :

5

I'm very and would highly recommend

Évaluation :

5

Staff management were very kind and easy to work with a highly recommend this location

Évaluation :

3

Good experience overall but the unit wasn't sealed well. Water damage when it rained.

Évaluation :

3

I had multiple times I couldn’t get the gate to open with other people with same issue that I just crawled around the gate to get in and out with just grabbing the small items I needed

Évaluation :

1

Dust was all over my items. Drain in front of my storage very deep and difficult to load and unload from vehicle.

Évaluation :

5

Thank you for helping me store my belongings and tools. I really am able to focus more on my work and personal life as I do not have any stress knowing my stuff is extremely secure and conveniently accessable. This is the best location in all honesty to store any valuables, tools, furniture and the team is very helpful and maintain the facility in extravagant demeanour. I have only had pleasant experiences with both the management and other tenants/customers who rent here, everyone is respectful and take care of the facility/bathroom immaculately cleaned very frequently from what I can see. I will always use this particular u-haul storage as long as I reside in Arizona and am very thankful to be a proud customer always. Thank you so much and I appreciate all your help very much indeed !!! 5 stars most definately ☺️ I would give 7 stars rating if I could...

Évaluation :

2

When I went to clean out our storeage there was no one in the office, no phone number to call no help. I called a number I had written in my notes as the contact number, all it went to was voice mail with a lot of prompts ..no help to get in side. I had brought 2 young men to help me clean, arranged a trailer etc. My card to get in didn't work. Finally a worker who was inside the gate let us in, we got in , had a hard time once we took off the lock to open the sliding lock. All in all it was 109 degrees, no help no one to talk to . Awful experience. You need to have a live person get the phone, stop the answer machine, and be more people friendly, customer service is what we call it.

Évaluation :

5

When I went in to get my card and do my information Mike at country club And Broadway was very helpful and very kind he made my experience there excellent! he has great customer service skills! Thank you Mike! It was a great experience!

Évaluation :

1

Owner was 20 minutes late. The facility was cluttered and hazardous with furniture and appliances. The light was off, but somewhat visible through the windows.

Évaluation :

2

Wait time on phone was too long Not enough information about service Lockers not big enough not enough availabilities For mitigating situations

Évaluation :

5

Very helpful and nice employees. Easy and convenient process.

Évaluation :

3

I was supposed to get the first month free but I had to pay for it and now I have no money for anything else

Évaluation :

5

I've never rented a storage before. Everytime I called or had to go to the office the staff was courteous, friendly and helpful.

Évaluation :

5

Very clean facility very kind staff and I was pleased.

Évaluation :

2

Nearly impossible to get a staff member from location on the phone to deal with issues. Calls not returned even when customer service sends emails to site to call me back. Took nearly 2 MONTHS to get someone on the phone to get back into my unit.

Évaluation :

4

The only complete was the key card, which was very hard to use as you would have to swipe it multiple times.

Évaluation :

3

Water got in my storage unit, and got some box’s wet when it rained!

Évaluation :

4

Our card did not always work to open and and close the gate. Otherwse, all was very good.

Évaluation :

3

I needed a bigger unit and the store manager was able to assist me immediately. Merci.

Évaluation :

5

Thank you so much!!! I appreciate you..

Évaluation :

5

Thank you!!!

Évaluation :

5

Fro. Start to finish everything was great. Special thanks to Melissa Ibarra and U-Haul corp. She did an outstanding job with all detailed information that we needed along with instant answers to all our questions.she's a great customer service rep. Thank you Melissa and U-Haul for swift and accurate service.Happy Holidays....

Évaluation :

1

Please cancel my contract. I've been trying to get in contact to do so with someone since 11/30 and no one has been able to help me.

Évaluation :

1

i was confused. reserving online was mistake. the reservation online had changed when i tried to take in the u haul.

Évaluation :

1

Very clean and storage unit was huge. Gate was inoperative and always open for most of my rental period. This is a facility with 24 hr access, not secure. My unit was locked out because I paid three days late, which I understand. But I did not understand why the lock remained on my unit for 22 days after I made the payment. Or why the person I spoke with when I came into the office, could not take the time to look in the computer to verify the dates, apologize for the oversight and offer to immediately remove the lock (it's now been 27 days)? The lack of concern about access and security is unacceptable for a 24 hr access facility.

Évaluation :

2

Storage gate was not secure and rat trap in locker

Évaluation :

5

I definitely recommend U Haul on eny moving experience.grate halp all over in Georgia and Arizona.

Évaluation :

5

Nice, neat, & clean. Very easy to rent my unit a(and to cancel rental when needed.

Évaluation :

5

Kevin and his team are outstanding. Always going that extra mile for the customers. I felt that the personal extra attention given to each customer really makes you know you were not a number. Thank you Kevin for always making my experience the very very best when dealing with you. Simply The Beat, Better than all the Reat! Judy B

Évaluation :

1

I had a nightmare of a situation I couldn't get ahold of anyone to help me with my situation & ended up with the truck 2 extra days due to it

Évaluation :

5

Storage facility and employees were very well maintained and helpful. I would highly recommend this facility.

Évaluation :

5

Aisles are a little tight for a long trailer.

Évaluation :

1

We were double booked and had to drive all over town to find the next Uhaul pickup no credit for our time or the movers we had arranged.

Évaluation :

2

The sign up process was easy but this facility the gate was broken so anyone can just drive in there. It's dirty and not maintained well at all these are supposed to be units but mine was held up by some taped dry wall. I'm moving asap

Évaluation :

5

Would have been nice to know the fees were going up before they did and raised them very high

Évaluation :

1

When I call the office and told them that on 02/22/2022 would be the last day of renting the storage unit , My unit rent was due on 02/19/2022 and they would prorate the rent and give me a refund for the difference . They lied and said they didn't say that I rented many trucks in the past I was happy with the service. It was unprofessional of what your employee did to me I'm Disable and I'm on a fix income l WILL NOT DO BUSINESS WITH U HAUL EVER AGAIN !!!!! ( UNPROFESSIONAL BUSINESS) !!!!!!!

Évaluation :

5

I needed help and UHAUL was very helpful. They made sure I could find my unit.

Évaluation :

5

S.O.

Évaluation :

5

Very helpful even helped me but my heavy boxes in my car.

Évaluation :

5

The team was very helpful

Évaluation :

1

Staff was rude,over charge people,

Évaluation :

5

There was a few bumps in the road but, staff did great job working them out. The office being at a different location was weird but, this is a great place to store your stuff. 

Évaluation :

5

Very affordable and convient

Évaluation :

2

The only problem I have is that the manager stood at the gate for 20 minutes talking to some guy who was obviously trying to pick her up. In the meantime his car was parked where the rental truck is supposed to be parked. I was sitting in driveway waiting for him to move his car which he did not so since people were trying to get into storage I backed out and parked up front on the street. Then I started getting upset because I had people waiting for me and I was waiting for a half hour to return truck. Finally I did the return stuff locked up vehicle and gave the key to the manager. She said where is the truck ? Really? It's out front so when you and your friend are done chatting he can move his car and you can park the truck. That was after I had to walk from the Broadway office to storage to pick up truck. I was dropped off at the office and none of the employees could run me down to the storage unit where I am also renting a 10 × 20 unit? This definitely was not a positive experience.

Évaluation :

3

No one even bothered to open my storage unit for me. Had to cut green seal off myself.

Évaluation :

4

Everything was great except when I went to my unit it had a lock on it. I am going to the office here soon.

Évaluation :

5

Great Employees

Évaluation :

5

No problems, everything was more than satisfactory. Thanks

Évaluation :

2

I literally had to drive back-and-forth several times while in our U-Haul rental adding of miles to get the key cards to work. I rented a different U-Haul the key card was set once and never had a problem with it ever again and that's from a different location from. this location I literally had to have the key card set several times.

Évaluation :

4

Everything was good except we were unable to access facility with code given.

Évaluation :

4

Bathroom at storage yard was always locked.

Évaluation :

4

Worked well enough fot my purposes Unit was dated but rent was inexpensive so that seemed fair. Could see flying insect nests along the interior wall and floor tho thankfully no live insects. Maybe those should be removed between rentals. My fear factor was high initially. Everyone at the rental office was nice, professional and efficient.

Évaluation :

3

MY CARD HAD PROMBLEMS GETTING IN AND OUT

Évaluation :

1

Uhaul did not put my reservation in after driving over 1600 miles and 3 days to arizona, then had nowhere to put my belongings. Then they told they could find me another unit. I had to call customer service which then sent me back to the same store that said they could not help me and got a different storage unit but for more money. I should have been given the same price I was sold and then my unit was given to someone else. I should not have to pay more money.

Évaluation :

2

There was limited storage and the unit I rented online did not meet my expectations, it was a disaster.

Évaluation :

1

You advertise 24 hour access as a standard feature for your facility. I am not able to gain access at the times I need to. I picked this facility because I need access 24 hours a day. The only hours listed for this site are 24/7 access, but it obviously closes at some point. I would like to actually get what I am paying for..

Évaluation :

1

When i followed instuctions to my storage unit. It was already open and my lock packaging was on the floor when i was told it would be in the unit. There was no lock. I has to go to home depot to buy a lock. There were other storage unit open and there was aluminum foil with black stuff on it. Which told me that people must break into the empty units to get high! I regret getting a storage unit where people are stealing locks and doing drugs in the empty unit

Évaluation :

4

You may have rented out my unit

Évaluation :

3

COULD NOT RENT BY PHONE .TO MANY COMPUTER PROBLEMS

Évaluation :

2

It took 4 attempts to finally have my storage unit closed out after I had originally been told it was closed and I was good to go. I had to go down to their location twice and emailed several times and called several times. It was ridiculous.

Évaluation :

5

Great communication

Évaluation :

5

Really appreciate all the help … ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Évaluation :

1

Your online check in was Slow with unclear directions. When I called in to speak with an agent I was on hold for 57 minutes. Direction on who to speak to to get direction to check in to facility was unclear and Botched. The entire experience was Unaceptable.

Évaluation :

4

A lot of different facilities in Mesa and different options of storage size

Évaluation :

1

it was kinda snuck into my truck order and the online help to get it disputed wasn't that great. I didn't need a storage and I wasn't reimbursed for it

Évaluation :

3

CARD READER DOES NOT WORK RIGHT. TO MANY RECORDINGS ON PHONE. CANT TALK TO REAL PERSON.WAIT TIMES TO LONG. HAD TO GO TO ANOTHER FACILITY TO GET CHECKED IN.

Évaluation :

4

Return of card for entering, it says leave in unit! I couldn't leave it in unit because I needed it to get out. I will mail it to you.

Évaluation :

1

When I realized I was gonna need a bigger unit I couldn't get ahold of anyone that could help me. Whomever I had contact with told me that the general manager would contact me, yet he never did

Évaluation :

2

There was very little room to get to our storage unit with a vehicle. It's inconvenient also that there's no person at the actual storage facility. It took an hour to do what should have been 15 minutes.

Évaluation :

5

GM is solid & looks out for customer concerns. A real good store!

Évaluation :

2

I am suppose to be refunded for the full amount because i moved out three day after i moved in...

Évaluation :

3

I rented this unit 10 years ago and never visited until 2/21/21. I did not have an access card. I was not able to retrieve a code online, I was not able to reach anyone for help. I called Customer Service and they had no record of a contract under my name. I was able to finally get in by following another customer in. I emptied the storage and, luckily, was able to get out. I returned on 2/22/21 for another attempt to get in and sweep out the storage. Again, was not able to get anyone on the phone to help. As a 26 year system member of U-Haul, I can only hope that our customers are not experiencing what I experienced. Thank you, Lorraine Morrow U-Haul Tech Center ext 545611

Évaluation :

3

They wouldn't fix the door that had come off track , and the manager was pretty aloof about it

Évaluation :

5

Never had a problem! They were always helpful if I needed a few extra days to pay my bill too!!!

Évaluation :

4

Nothing special no one around so didn't have to worry about moving stuff with a mask on. So that was a plus. At this site they have tons of cameras which I liked, just hope they really work. Other than that its a good storage place.

Évaluation :

5

As closing the storage unit the door came off the rail. I told them and they said they'd fix it the next day

Évaluation :

5

I'm so thankful for uhaul. I struggled at times to make my payments on time but y'all worked with me. I will always use uhaul. Thank you so much! 

Évaluation :

1

absolutely the worst experience Ive ever had with any company including storage facilities.

Évaluation :

5

Kevin the Manager was great and always professional work with me during this pandemic would definitely rent anything from that location in the future.

Évaluation :

1

We have had the storage for a week and can't gain access to the facility. Every time we call U-Haul for help, nobody can find our account but yet they sure found our bank account to take the $112. I will never use U-Haul storage ever again! I want a refund but of course, customer service can't get ahold of anyone.

Évaluation :

5

I have been with U-Haul since 2018 And never had a problem staff have always been helpful, definitely deserves five stars 🌟

Évaluation :

5

I HAD PROBLEMS FROM THE BEGINNING...1st it was my truck the cab was dirty. Then came the trailer. The straps that held down my car came off on one side and the other was loose! Luckily for me I noticed in time.Or my car would of been going down the fwy. By its self.then cam the storage...was not on record even though I had reserved it weeks in advance and had the reservation number.Then to find out the office was at a different location then the actual storage site. After checking in the unit was too small. Then had to call 1800 to find another place .went there and after checking in foundnout it was upstairs ...not good I have to many heavy items to be going up n down.then went to the 3rd and they didn't want to rent the space out due to it was the the last one...not until I was on the phone the lady had a change of mind and attitude.

Évaluation :

4

All was good and clean and friendly and not too expensive. I'd would have given 5 stars if the place were open past 10pm.

Évaluation :

5

Great experience with the storage facility. Still have not received my reimbursement for this last month of 60$ so I hope to see that soon to keep this positive post.

Évaluation :

1

The first couple there were AMAZING. The Manager at closest site is EXTREMELY RUDE. He has lied to me on an unlock & took extra days just to "throw his weight around". Nasty & condescending. No thank you.

Évaluation :

1

The whole process was faulty slow and inconvenient. I live right down the block from a uhaul yet I had to pick my truck up from a parking lot with little to no instructions as to where the keys were. The rep I spoke to was very friendly, I could tell she probably had to deal with this all the time. Also the app is extremely slow. 20 mins just to upload a picture...

Évaluation :

5

Thank you for storing my life for a year!

Évaluation :

4

The key card system was a problem. Either my card would not work or my wife's card would not.

Évaluation :

5

Except for having to go to two locations for completing all paperwork and move-in {Which is understandable under the current Covid 19 scenario of options} both locations were outstanding and at the storage facility the opportunity to share items with others I feel is an awesome idea. The re-sharing of boxes has been also quite good and will bring our used boxes back for others. I did find that the measurements of the specific unit were only 10 feet wide by only 9 feet deep though which made using the unit awkward as I had two couches that were 9 and 1/2 feet long that would only fit sideways which made it hard to negotiate rather than a straight in movement. Impressed that a bait station for critters was in place.

Évaluation :

3

Rat traps so they have rat problems

Évaluation :

5

Shout out Kevin.

Évaluation :

3

Was told that it 24 gate access but it kool

Évaluation :

5

Please update cross contacts on UHaul.net to reflect the storage is at a different location than on Broadway. Merci.

Évaluation :