Customer Reviews for U-Haul Storage of Duwamish

1 073 évaluations

2925 S 112th St   Tukwila, WA 98168
(Corner of Tukwilla International Blvd and 112th)

(206) 792-7317

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(206) 792-7317

2925 S 112th St
Tukwila, WA 98168
(Corner of Tukwilla International Blvd and 112th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA J. 
Évaluation :
2

There was an issue in the billing where I was charged twice. The issue has since been resolved. I had to follow up by calling 3 times in two days and even sending an email before I got the extra charges returned. This was quite stressful and annoying on my end.

Ansh B. 
Évaluation :
1

Fired jay

ABDULLAHI S. 
Évaluation :
1

Employees were very rude and not helpful at all with providing resources for issues experienced during move. Moreover, had to lift and move the trailer myself.

Kathleen C. 
Évaluation :
3

Bill was to high this does not work for me

TRACEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHAEL B. 
Évaluation :
4

Customer service rep at pickup was awesome and did a great job. The clerk at counter when I returned the truck had an issue with me leaving in the area specifically marked for returning equipment. His real beef was he had to walk 30 more feet in the rain to get to truck. His attitude was a real turn off considering I left equipment where the signs said to leave it. Think he needs another job or one that doesn't involve dealing with customers. Other than that this facility was awesome.

sean M. 
Évaluation :
4

The customer service rep I picked Ubox up from was an awesome employee but when I returned to drop off equipment the guy was a different guy and this one had a very sour outlook on life and is a bad choice to be dealing with the public

sean M. 
Évaluation :
1

I made a appointment to access my Ubox @9am and when I arrived I was told I couldn't access until 10am, stop giving out appointments that you can't accommodate.

Linda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEEJU S. 
Évaluation :
1

We were given the wrong trailer to begin with and nobody cleared out the snow so my husband almost slipped and fell while he was doing that. Nobody that works at the location seems very friendly or helpful or even seem to know what's going on. Very unprofessional and we'll never use them again.

DONALD A. 
Évaluation :
1

Better service. I was told to get there by 7:00 When I pulled up I told person checking me in that I used a 1/8 of a tank. Would you just charge for fuel. She said yes, instead I was charged another $80. I said since you close at 8:00 I can go a half a block to grab fuel. This is in acceptable

DANIEL PATRICK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADDIE D. 
Évaluation :
4

The truck check engine light came on about 5 miles into the rental. We were on hold for 15 minutes to talk with office, they were not very helpful, wanted us to call road side assistance.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARAENAE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cece B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH K. 
Évaluation :
2

None of the employees were wearing masks in violation of state law

JONATHAN DAVID D. 
Évaluation :
5

Good 👍

BIRUK D. 
Évaluation :
4

Return of equipment was in disarray as entrance was blocked by a U-haul trailer. No signs of where and how. Hopefully drop off will be an easier experience.

PALE HUNKIN S. 
Évaluation :
4

The 1st truck had a hole in the gas tank. The 2nd truck had the wrong mileage entered in the computer.

Donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGEY N K. 
Évaluation :
5

Not the fault of the Tukwila facility, but the call center said we'd be able to get moving help to deliver our pods to our house in Tennessee from their storage in Alabama. That wasn't the case, but uhaul did accommodate us with two 26' trucks at a discounted rate, so we had to empty the pods at their facility and drive our belongings to our house. It sucked, but we made it work.

Justin S. 
Évaluation :
5

Excellent service!

THYDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
4

Check and replace tires before they are down to the wear indicator.

GUY H. 
Évaluation :
5

Nice and good people

KHALID S. 
Évaluation :
1

The customer service was terrible this wasn't where my initial reservation was made but ti was sent there from another store since the truck I needed was never returned. I came to get the truck to it being on E when I explained that this is the second inconvenience of the day from Uhal i was just told i can cancel the reservation. The truck drove like it wanted to shut of any moment while driving it was terrible

YAKITA G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
4

Technically everything I had fit into 4 boxes as recommended by U-Haul for a house of my size (3 bedroom) but just barely. The last few things were crammed in and did suffer some minor damage. And this was after having gotten rid of several things beforehand I didn't want to move - there's no way an additional sofa for example would have fit into 4 boxes. For a 3-4 bedroom house, it should be recommended to rent 5 U-Boxes.

Jeffrey H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

IRIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonny C. 
Évaluation :
5

Flawless. After dealing with other movers and cancelling order due to unprofessionalism, U-Haul is still the gold standard in moving. Thanks

ANDRIJ S. 
Évaluation :
5

The gentleman that helped us was wonderful!

John W. 
Évaluation :
5

Good Service

GREGORIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AALIYAH W. 
Évaluation :
1

Trailer was full of debris when i picked it up. I returned it the same and the guy said I will be charged to clean it. You guys are not doing a very accurate job. Making other people pay for others debris. I use u-haul at least 6 times a year. I will find another service provider.

CASEY B. 
Évaluation :
5

Really nice guy

Isaac N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julioc V. 
Évaluation :
5

Wash the inside of the windshield

PAUL N. 
Évaluation :
5

Customer service is Awesome!

NESTOR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Excellent service and the people are courteous.

THYDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

The staff was awesome. Very kind and helpful. I would recommend the center to anybody.

JAMES M. 
Évaluation :
3

-Most of our goods arrived safely, but a couple of items got damaged. -It would be nice if there was a better way to track the actual journey of the boxes for long distance. -We were compensated for the days our boxes were late - thank you. -Very helpful staff.

Stephen K. 
Évaluation :
5

They did great! Friendly and efficient.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

Drop off location could have been closer to my destination.

JULIE RECHTIN B. 
Évaluation :
5

We had some shifting and minor damage. People have all been nice. It is very hard moving cross country. Not sure if the best way. Probably should have hired a van. Hard loading in Seattle. Unloading Maine was easy and quick. Too many blankets. They take up alot of space. Containers not great for bigger items 2000 lb max, The boxes are just big enclosed pallets. But, hopefully we get out last box and all is good!!!

Holly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD P. 
Évaluation :
5

excellent service and prompt return call

THYDA R. 
Évaluation :
5

Yolanda and Tisha were spot-on and I appreciated their efficiency and can-do spirit. Great experience!

Brett L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia M. 
Évaluation :
3

Great customer service by Jerome! Thank you for the speedy process and getting me in and out!

Mate A. 
Évaluation :
1

These comments are nothing personal to the store or the staff, but we left with a vehicle that had no operational brake lights, tail lights, or emergency hazards and the possibility of an accident seemed highly plausible.

Jefferson E. 
Évaluation :
3

The customer service rep. should show empathy for customers.

Doel D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EGERTON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

macira T. 
Évaluation :
3

This location was too far from where I needed the truck to be and I didn't get notice of the pick up location change until the very last minute.

DELMAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIANNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS L. 
Évaluation :
1

When we give 24 hour notice to access the Ubox, the uboxes should be ready to access when you say they are. We had to wait in line for an hour to tell a grumpy employee that our boxes were stacked and not accessible. I don't think this is right. Also the mobile check in and check out of trucks is super broken. The app doesn't let me upload photos when taken through the app, and also not being able to use it if you are an hour to pick it up is ridiculous. Please do better.

Heaven-Leigh M. 
Évaluation :
5

Great place to rent a U Hail .

MARILYN R. 
Évaluation :
5

Checkin was easy and Chris was very quick and thorough in getting us hooked up and on the road. The return process was even better.

MONTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh O. 
Évaluation :
4

The whole experience was great thank you !!!! But I'm not happy that I could not get my equipment by my house, this place is to far for us to go and my place by my house has the same equipment??? In the future I'm going to rent again but I want to go by my house to rent my equipment please !!!!!!!!!!

JULIE ANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arlando G. 
Évaluation :
5

Great customer service here.

Gloria J. 
Évaluation :
2

Pricing was too high for driving 60miles

JORDON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey B. 
Évaluation :
5

Nothing you guys do Excellent customer service

ABREHALEY G. 
Évaluation :
2

I specifically asked if the vehicle had been cleaned. I was told "yes". In fact, there was various kinds of trash inside, including much debris on the seats from snacks (chips, cookies, drinks, food wrappers. I had to clean it before departing the establishment. I also had to go back in and remind them, for the 3rd time, that there weren't the reserved dolly and blankets inside the back of the truck. The phrase "customer care" is rather meaningless at all U-haul locations, including this one.

KIRT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLEM T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARC M. 
Évaluation :
5

Great people, great customer service... from the very start to the return, everyone was friendly, helpful, and professional. This location and its people were great!

DAVID BENEDICT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN S. 
Évaluation :
5

The gentleman at the front desk was awesome! Thorough, kind, helpful and on top of it. The best uhaul experience I've ever had the pleasure of!

Jessica M. 
Évaluation :
5

This was probably my fastest and easiest experience with UHAUL I've had. The only issue would be that the truck we rented had it's check engine light on which would have been concerning if we were travelling far with it.

MICHAEL C. 
Évaluation :
5

The staff were friendly and helpful. Excellent service à la clientèle. Merci.

THYDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
5

The check-in agent was helpful throughout the whole process. Especially with the trailer hook-up and how to adjust it as necessary.

GARY S. 
Évaluation :
1

Only one man running the show very poor customer service over charging

Taylor M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACI L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda E. 
Évaluation :
5

Great experience!

JOEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nolita R. 
Évaluation :
2

Have more than one representative of Uhaul at the front desk. She seemed to know her job but seemed to favor the White Americans in line. A lot of minorities also live around the area but I felt like I wasn't treated as well. I had called the 800 Uhaul number who is out of state as I wasn't aware. It's my first time renting a Uhaul and the lady the truck isn't ready for another 2 hours. On the phone we scheduled the pick up for 4:00-4:30pm. She said the 10 foot truck wasn't available till 6:45 pm. I wait over an hour and a half and unbeknownst to me there were two 10th foot trucks that appeared. Only because I mentioned it and there were customers ahead of me she then proceeded to process my order. I would've waited extremely longer had I not said anything.

SARN S. 
Non les évaluations ont été soumises pour cet établissement.

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