there was a huge miscommunication of where my ubox was to be delivered and i had to drive MUCH farther to the tukwila location to pick up my thingsJoseph K.
Customer Reviews for U-Haul Storage of Duwamish
Pour nous contacter
Tukwila, WA 98168
(Corner of Tukwilla International Blvd and 112th)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Lower price, $1800 is a ripoffJordan M.
My U-boxes arrived 3 days late and during the three days no one from U-haul was able to tell me where my containers were. It was extremely upsetting and I wasn't even sure if they are still safe. The $50 compensation for late fee per day is very low compared to the hotel costs. The U-haul staff also made a smirky comment about why I need to stay at a hotel and that me staying a hotel due to lateness of arrival is "none of their concern". Customer service was extremely poor (the staff at the destination locations were helpful but the customer service at my originating location was extremely bad).Aurora G.
I made this reservation two weeks ago. I arrived at the location at the appointed time. We were informed that, "I'm sorry but we don't have any trailers available. We're overbooked". The attendant said, "We can get you set up and you can come back tomorrow." I explained that that wasn't going to work, as I had a dozen people waiting to make this move today. The attendant said something about the computer system messing things up, and not stopping sending more reservations than they had availability. She got on the computer to find a unit at another center before discovering that there was indeed a unit available on the lot. She explained that we could have this unit as long as we could promise to have it back by 6:30pm. I agreed that we could do that. We finished the paperwork, hooked up the trailer, and made it to meet our team on time. Whatever the source of the confusion, the clerical gaffe caused us a bit of anxiety. The attendant seemed overmatched by the situation. I will suggest improvements to the system to avoid putting your reps in a difficult and uncomfortable position. Had the location not been able to connect us with a trailer this morning, the disruption to our move would have put us in a critically difficult situation and mandated a very harsh review.Darrell B.
The trailer we had was clean on the inside of unit. The outside of trailer needed work. Handle/locking mechanism was very greasy and door was very hard to open.Daniel N.
I rented the truck on the 2nd and returned on the 3rd. I parked in the return area and went inside and handed the keys to one of the reps and let him know the gas was filled back to the original level. A week later I get an email about the truck having not been returned. A phone call and message could have taken are of the this. They had to see the truck parked right in front of the sign and one of your guys had the keys. We rent from you at least every other week, usually the location on Leary Way or Interurban in Seattle.Joe M.
Really friendly people really nice and maintained equipment they do really good job thank you guys.karcha M.
Le client n'a pas laissé de commentaire.Shannon R.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Great service. Responded to questions quickly and very helpfulJean H.
Very helpful. Had issues with my trailer electronics and they helped me get it working. Extremely good experience!!James S.
not much, service was excellent, equipment worked very well, no hassle coming or going.Jan N.
not convenient people very nice and helpfulbret M.
The best Uhaul team I've ever encountered â€” friendly, helpful, and well-informed â€” and the location was being cleaned CONSTANTLY while we were there moving in. Can't say enough good things about JVon, Temarak, and Jessica!BETHANY H.
The back I terror not cleanedSharon M.
Salesperson did excellent job.michael O.
no commentBernard A.
Excellent location, super clean and friendly.Mark W.
Parking was a disasterLuca B.
Do NOT rent uhaul. Their fleet is in sad shape and they do not have a system to thoroughly check their vehicles between users. It's dangerous.Avalon L.
Was Switch from other location, U-Haul needs a better way to note the changes from original location. Our original pick-up time was 8:00 AM with a return of 8:00 AM the next day. When we went to pick-up they said it was due back by 3:00 PM, They were able to change the time to 7:00 AM the next day. They asked if we could return earlier, I tried to return after store was closed but the return row was already full. They told me to make sure the trailer was able to be viewed by your security cameras. So I need to return it the next day.Dan N.
Le client n'a pas laissé de commentaire.Nick Z.
My flat TVs were stacked on top of each other, and the desk was loose.Ali A.
On Time, arrived without damage and within the time promised. No suggestions for improvement. Merci.bob S.
Le client n'a pas laissé de commentaire.KEVIN M.
Great people good help for it done thanks easy made my moving easyJai S.
After hours drop off needs work, as the website itself has a poor time getting accurate location access. Also the truck was dirty before I picked up.Young C.
Le client n'a pas laissé de commentaire.Dave D.
App had issues for self check in. When called to let them know I was still charged the $20 fee for them to check in. Was not happy that your site had errors and I was penalized!!!Megan B.
Excellent service!THYDA R.
Complete dysfunction in management at Tukwila location. Stupid young thug kids who have no idea how to communicate. Bad management.Roderick H.
The customer service here is great!Tami O.
Make sure truck has no lights on oil light was on stop at jiffy lube Kent an had them add oil . Location offers nothing in return for problem wit unit .FRANCIS J.
Le client n'a pas laissé de commentaire.Tressa R.
The service was excellentCHAUNCEY B.
Le client n'a pas laissé de commentaire.Aibek S.
Le client n'a pas laissé de commentaire.elaine H.
I ordered blankets online (12) and I grabbed a bag when I left the rental location. I didn't know there were only 6 blankets in the bag. I only ordered 12 blankets because that was the suggested quantity on the the online order form when I was reserving a truck. If I had known there was a smaller amount I would've ordered the smaller amount. The last thing is that I did not know that I was supposed to return the blankets when I brought the truck back. I returned the hand truck and furniture dolly, but I didn't know the blankets were supposed to be returned. I think signage at the stand that holds the bags of blankets and a sign telling how many blankets there are per bag. I think these two postings are a must. Merci.Claire H.
The traffic lady has a nasty mouth, she is the worst.Jon-Erick A.
The sign outside says to wait and an employee will approach for the rental turn in. But after waiting several minutes, went inside and found several employees at the counter. They took care of me promptly. But there is a disconnect and the sign outside or employee action should change.Ian M.
Le client n'a pas laissé de commentaire.Shane J.
Very unhelpful staff, not professional or efficient.Sonia L.
Outstanding customer support. Thank youJohn H.
Le client n'a pas laissé de commentaire.Jacob R.
Le client n'a pas laissé de commentaire.Donald Y.
Complete runaround & very stressful dealing with uhaul. We feel the service we received was really below what we deserved.Audrea S.
Every point of contact with the staff was nothing less than exceptional. It's now my primary place for rental equipTodd M.
Le client n'a pas laissé de commentaire.Freya G.
Le client n'a pas laissé de commentaire.TERRANCE B.
Le client n'a pas laissé de commentaire.Mindy R.
Le client n'a pas laissé de commentaire.Steve M.
Le client n'a pas laissé de commentaire.JIMMY Z.
T was friendly when I picked it up however he outlined the price for a 4 day one way rental (after I had been rescheduled to this location 45 mins away) then I got charged an additional two days on top of agreed upon price. After speaking with a rep over the phone they were unable to verify resulting in myself having to pay for their mistake. Terrible customer service.Bryce L.
This location provided great communication and customer service. If I ever need to rent again they will be my go-to location. I will also be recommending them when someone needs to truck to rent. In a time when good customer service is hard to find this team was outstanding.Anne H.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.JOHN M.
Over the top service . From the one that help me. Bless her sole.. 70100 Rocks top stars.David L.
Le client n'a pas laissé de commentaire.Dave D.
Excellent Service as always, this place is by far the best Uhaul & Storage place we have ever used.MatthewZacha M.
Excellent service!!!!SIOSIFA F.
The initial rental staff were outstanding !!!james J.
Le client n'a pas laissé de commentaire.Marco S.
Le client n'a pas laissé de commentaire.Ragavendra C.
Le client n'a pas laissé de commentaire.james R.
Le client n'a pas laissé de commentaire.Terry C. | Expérience générale
Le client n'a pas laissé de commentaire.Michael H.
The staff was great and the whole process was smooth. Thanks for the great service!Sabrina C.
The Experience was awesome the staff was very helpful cordial professional. I enjoyed the visit, and pleased with storage space. ThxRUTH J. | Premières impressions
Bring the cost per mile down for the older vehicles they're almost ready for auction there's no need to gougeRODNIE T.
Manager couldn't have been kinder.Doug C. | Premières impressions
Excellent job!! Very nice service!!SIOSIFA F.
Le client n'a pas laissé de commentaire.Alvaro C.
All teams are good especially Kaitayn help me a lotsDahir M.
Customer service is not good.Mustefa U.
Staff not fully knowledgable on where/how to locate overhead clearances. Pleasant demeanor.Daren D.
Had trouble with the rolling door sticking, otherwise a great experience.Julie V.
Long waiting time with only one staffTHYDA R.
Le client n'a pas laissé de commentaire.Tesfamichael T.
Le client n'a pas laissé de commentaire.BRIAN H.
I did not agree to this drop off spot. You made me drive an extra half hour thru down town Seattle. I need reimbursed for this extra time and frustrationTimothy E.
Not sure what "safe" means with regards to furniture and boxes but we had a few of our larger pieces of furnitureâ€”a media stand, a bookcase and a dresserâ€”all with significant scratches.JOHN S.
Guys behind the counter were great! Friendly and knowledgeable.Carl H.
Such great service! Will definitely recommend this location!!!Jeremy C.
this spot is the best! the workers are very helpful, and they had lots of vehicles on siteCHristopher G.
The people I've dealt with at this location, from inside the offices who I spoke with on the phone, to the people I spoke with at the counter, to the people I dropped my rental truck and trailer off with, were all a pleasure to deal with, kind beyond necessity, and made my experience with this location all top notch. Would recommend to a friend or family member time and time again.justin c. | Expérience générale
Le client n'a pas laissé de commentaire.Ken T. | Expérience générale
Brand new facility, great security and great access. I managed to get a spot right by the door too which was perfect for my needs.kaylah o. | Premières impressions
Le client n'a pas laissé de commentaire.OSCAR C.
2925 s 112th st Tukwila WA 98168. U-Haul off This Location I like it and I can say it's the best U-Haul in seattleDahir M.
Absolutely positively the best storage facility & management in the entire metro area. Bar none.Saskia R. | Premières impressions
Everything was great, no complaintsLeverne T.
Le client n'a pas laissé de commentaire.Tracy P.
This Uhaul location indirectly caused me to lose all of my belonging in a theft due to their incompetence and inability to keep a reservation on time. There may also be a leak in Uhauls databases or someone at this location is working as a criminal because my Uhaul was stolen from my new address (which only Uhaul knew) within a 3 hour window, by someone who knew how to operate Uhauls and break into them quietly.CHRISTOPHER N.
They need to inspect the unit before renting. One of the auto transport ramps was bent and wouldn't come out. The repair guy at Uhaul was so helpful when we got to where our car was broke down and fixed the ramp so we could go back to where our car was and we were able to accomplish our goal of transporting our car back home.Joanne P.
All things considered, everything went quite well. The location even LOANED me a lighting socket adapter (no charge!) and relied on my HONOR and INTEGRITY to return it (which I did, of course). And here I thought that all went by the wayside. The Renton Hilands location is much closer but the service and attitude I got made the extra distance more than worthwhile.mark B.
Everyone was greatKevin V.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Sandra D.
Le client n'a pas laissé de commentaire.Oliveira F.
Le client n'a pas laissé de commentaire.Dustin M.
Let it be clear before you return after hours take a picture of the mileage and gas level because I did not and it costs $20 for the company to look for you. I accidentally dropped the keys firstâ€¦.RAYMA G.
We are still waiting for a confirmation email that a pod has been closed out. It was supposed to be sent yesterday. From the start our accountant have been screwed up, 3 pods but someone at u-haul created a separate account that u-haul emoyees have tried and failed to join together 3+ times. Service is slow, and staff keep setting expectations then not meeting them. This has been all around a terrible experience...erik L.
Le client n'a pas laissé de commentaire.James Z.
Maria was very helpful. Excellent customer relations skills.CAMILLE M. | Premières impressions
Le client n'a pas laissé de commentaire.Mallory W.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Sharmarke A.
The lady at the register was rude, I had to load the dollies and furniture pads up myself, and the back of the truck was covered in dog food and plastic doll toy parts.Michael N.
Customer service was very professionalVictor G. | Premières impressions
Young Man T, who helped me out was very kind and helpful. The process was quick and easy.Yolonda L. | Premières impressions
Le client n'a pas laissé de commentaire.JEROME E. | Premières impressions
It appeared no one in this office knew `anything they were doing besides the manager. They were extremely confused with their computer systems and no help when I had questions. go to another officeAnna F. | Expérience générale
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