Customer Reviews for U-Haul Storage of Duwamish

1 035 évaluations

2925 S 112th St   Tukwila, WA 98168
(Corner of Tukwilla International Blvd and 112th)

(206) 792-7317

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(206) 792-7317

2925 S 112th St
Tukwila, WA 98168
(Corner of Tukwilla International Blvd and 112th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

AALIYAH W. 
Évaluation :
1

Trailer was full of debris when i picked it up. I returned it the same and the guy said I will be charged to clean it. You guys are not doing a very accurate job. Making other people pay for others debris. I use u-haul at least 6 times a year. I will find another service provider.

CASEY B. 
Évaluation :
5

Really nice guy

Isaac N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julioc V. 
Évaluation :
5

Wash the inside of the windshield

PAUL N. 
Évaluation :
5

Customer service is Awesome!

NESTOR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Excellent service and the people are courteous.

THYDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

The staff was awesome. Very kind and helpful. I would recommend the center to anybody.

JAMES M. 
Évaluation :
3

-Most of our goods arrived safely, but a couple of items got damaged. -It would be nice if there was a better way to track the actual journey of the boxes for long distance. -We were compensated for the days our boxes were late - thank you. -Very helpful staff.

Stephen K. 
Évaluation :
5

They did great! Friendly and efficient.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

Drop off location could have been closer to my destination.

JULIE RECHTIN B. 
Évaluation :
5

We had some shifting and minor damage. People have all been nice. It is very hard moving cross country. Not sure if the best way. Probably should have hired a van. Hard loading in Seattle. Unloading Maine was easy and quick. Too many blankets. They take up alot of space. Containers not great for bigger items 2000 lb max, The boxes are just big enclosed pallets. But, hopefully we get out last box and all is good!!!

Holly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD P. 
Évaluation :
5

excellent service and prompt return call

THYDA R. 
Évaluation :
5

Yolanda and Tisha were spot-on and I appreciated their efficiency and can-do spirit. Great experience!

Brett L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia M. 
Évaluation :
3

Great customer service by Jerome! Thank you for the speedy process and getting me in and out!

Mate A. 
Évaluation :
1

These comments are nothing personal to the store or the staff, but we left with a vehicle that had no operational brake lights, tail lights, or emergency hazards and the possibility of an accident seemed highly plausible.

Jefferson E. 
Évaluation :
3

The customer service rep. should show empathy for customers.

Doel D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EGERTON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

macira T. 
Évaluation :
3

This location was too far from where I needed the truck to be and I didn't get notice of the pick up location change until the very last minute.

DELMAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIANNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS L. 
Évaluation :
1

When we give 24 hour notice to access the Ubox, the uboxes should be ready to access when you say they are. We had to wait in line for an hour to tell a grumpy employee that our boxes were stacked and not accessible. I don't think this is right. Also the mobile check in and check out of trucks is super broken. The app doesn't let me upload photos when taken through the app, and also not being able to use it if you are an hour to pick it up is ridiculous. Please do better.

Heaven-Leigh M. 
Évaluation :
5

Great place to rent a U Hail .

MARILYN R. 
Évaluation :
5

Checkin was easy and Chris was very quick and thorough in getting us hooked up and on the road. The return process was even better.

MONTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh O. 
Évaluation :
4

The whole experience was great thank you !!!! But I'm not happy that I could not get my equipment by my house, this place is to far for us to go and my place by my house has the same equipment??? In the future I'm going to rent again but I want to go by my house to rent my equipment please !!!!!!!!!!

JULIE ANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arlando G. 
Évaluation :
5

Great customer service here.

Gloria J. 
Évaluation :
2

Pricing was too high for driving 60miles

JORDON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey B. 
Évaluation :
5

Nothing you guys do Excellent customer service

ABREHALEY G. 
Évaluation :
2

I specifically asked if the vehicle had been cleaned. I was told "yes". In fact, there was various kinds of trash inside, including much debris on the seats from snacks (chips, cookies, drinks, food wrappers. I had to clean it before departing the establishment. I also had to go back in and remind them, for the 3rd time, that there weren't the reserved dolly and blankets inside the back of the truck. The phrase "customer care" is rather meaningless at all U-haul locations, including this one.

KIRT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLEM T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARC M. 
Évaluation :
5

Great people, great customer service... from the very start to the return, everyone was friendly, helpful, and professional. This location and its people were great!

DAVID BENEDICT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN S. 
Évaluation :
5

The gentleman at the front desk was awesome! Thorough, kind, helpful and on top of it. The best uhaul experience I've ever had the pleasure of!

Jessica M. 
Évaluation :
5

This was probably my fastest and easiest experience with UHAUL I've had. The only issue would be that the truck we rented had it's check engine light on which would have been concerning if we were travelling far with it.

MICHAEL C. 
Évaluation :
5

The staff were friendly and helpful. Excellent service à la clientèle. Merci.

THYDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
5

The check-in agent was helpful throughout the whole process. Especially with the trailer hook-up and how to adjust it as necessary.

GARY S. 
Évaluation :
1

Only one man running the show very poor customer service over charging

Taylor M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACI L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda E. 
Évaluation :
5

Great experience!

JOEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nolita R. 
Évaluation :
2

Have more than one representative of Uhaul at the front desk. She seemed to know her job but seemed to favor the White Americans in line. A lot of minorities also live around the area but I felt like I wasn't treated as well. I had called the 800 Uhaul number who is out of state as I wasn't aware. It's my first time renting a Uhaul and the lady the truck isn't ready for another 2 hours. On the phone we scheduled the pick up for 4:00-4:30pm. She said the 10 foot truck wasn't available till 6:45 pm. I wait over an hour and a half and unbeknownst to me there were two 10th foot trucks that appeared. Only because I mentioned it and there were customers ahead of me she then proceeded to process my order. I would've waited extremely longer had I not said anything.

SARN S. 
Évaluation :
4

Increase efficiency, speed of picking up vehicle. The checkout is pretty good. Overall, it is fine.

NOLITA R. 
Évaluation :
2

I had booked a uhaul in uvillage and ended up getting an email from uhaul that wasn't up to gmails security and was marked as spam or potential phishing. I got to uvillage to find out that I had recieved this email after searching and that I was now getting a uhaul 15 miles away from where I wanted. I spent 60$ on an uber to get there and however much more in mileage and gas because the location i picked online was changed. The folks working at this facility were very kind and helpful but whoever is managing the website inventory and email updates cost me several hours and probably almost 100$ in uber / extra gas / mileage.

ALEX K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN M. 
Évaluation :
1

I forgot my credit card in the machine at this store. I called the location and made sure if they have it or not. They said the kept it safe and I could pick it up later. One of your employees at this location stole my credit card and used it to buy personal stuff. There were 9 transaction attempts by this person. This is disturbing and very disappointing.

TAKUYA M. 
Évaluation :
2

12x6 trailer had no ramp and no screw jack. I had to connect and disconnect 3 times while loaded. I had to use the jack from my truckâ€" requiring me to empty my back seat to access it. Loading my 550 LB motorcycle and 900 pounds of totes was made much more difficult until I built a ramp.

JEFF N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENA V. 
Évaluation :
4

The entrance signage doesn't make it clear that there is a U-Haul location there, or exactly where the entrance is. And phone-based mapping and routing didn't take us to the correct entrance. We found it after going all the way around the building. So some work is needed to make it clearer that you are there.

R K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
5

Inside vehicle was a little dirty...Recommend a better cleaning

Brian L. 
Évaluation :
2

I signed up for a delivery date on a Sunday nearly a month in advance and never heard about it being a problem until I had to reach out two days before. I then signed up for moving help and the Uhaul rep signed me up for a non delivery service when I needed delivery. I was able to get a new moving company for the Sunday, so it worked out. However, the Uhaul was not prepared at all and the mover had to wait even though he got confirmation the box would be ready. This experience with U-Haul was not horrible, but the worst is how you talk to someone different every time and have to re-explain your situation and it will often fall through the cracks.

Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
1

I was told they had nothing when I got to location and then was rented something I didn't want. I reserved a 15ft. And was giving a 26ft. Vehicle was also broken. After rental I received a receipt with the wrong name on it. I would like partial reimbursement for part of the 400 I spent. Waiting for a call from a manager. Unsatisfied with company

Nathan G. 
Évaluation :
5

everything was good except millage wasn't current when I hot the Van, was 5 miles more than paper said! but everything was good thanks guys

HAMID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan T. 
Évaluation :
4

Incredibly friendly staff! Because of how tightly the trucks are parked together, it would be safer if you would get the truck for the customer and park it up front.

Montgomery S. 
Évaluation :
5

Jenn is the best!!! I just love coming to U-Haul storage of Duwamish. Always great attitude

JORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
1

Pulled up to return truck and waited 5 minutes at a sign that said please wait and remain in vehicle during business hours. Drove up to the office and walked in, the agent working asked me why I didn't wait at the sign. I told him I had been waiting. Just an absurd experience overall. Would only recommend for a laugh. I wish this was a public review. Hahah.

Taylor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK S. 
Évaluation :
5

This site has the best customer service ever. Jenny, the manager, gives out her cell number so if you have any problems you can get hold of someone direct. James has always been friendly and ready to help. I rent a couple of time s a month--I am a real estate broker and stage my listings. So I need a truck impromptu and they always do what they can to help me out. I love this place. Sharon Mann RE/MAX Eastside Brokers

SHARON M. 
Évaluation :
4

Usually my experiences with Uhaul have been fine in the past, but this time I was yanked around a bunch. My reservation was changed for me a few days before the move and then when we arrived there was not a truck for us. They sent us to a different location that also did not have our size truck available. The local rep got involved and was able to find us a truck, but it had to be a round trip. It was a bit of a mess, which was odd because we usually have no hassle at all.

JACOB C. 
Évaluation :
5

This is by far the best Uhaul/rental office I've ever worked with. The staff are always friendly and helpful. No matter who I'm dealing with I feel like I'm talking to an owner of the business. Great job everyone!

CHRISTOPHER L. 
Évaluation :
5

I wouldn't improve on a thing. I got excellent customer service. Very friendly and helpful staff. I definitely would use this uhaul location again.

Natasha L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUSTIN E F. 
Évaluation :
3

Although I had requested 24 hr availability it was not set up for me at the location so I had to wait until the office opened.

Wendell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharmarke A. 
Évaluation :
5

Good service.

hanh N. 
Évaluation :
5

Great customer service! Very friendly!

TAMMARA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria J. 
Évaluation :
5

Even though there was only 1 person at the counter, I was greeted and taken care of promptly. The return of the vehicle was quick and easy. Always keep coming back to this location vs others that are actually closer to me.

George O. 
Évaluation :
5

I've rented from U-Haul consistently in the past and had my best experience recently working with Jerome at the Tukwila Duwamish location

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUPERTERROL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Macyo R. 
Non les évaluations ont été soumises pour cet établissement.

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