Évaluations des clients U-Haul Storage of Eastex Freeway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Eastex Freeway

Cote générale :

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paula j. | Expérience générale |
Évaluation :

I was told I was not in the system after I have been paying on my storage unit for six months I had a large storage unit and I end up moving into a small storage unit and they forgot to change my access code so I was not able to get into my small storage unit

Kevin R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jorge H. | Expérience générale |
Évaluation :

I had parking storage and they moved my trailer without letting me know. I was not happy and when I asked the CSR he just blamed someone else and did not care as he did not have anything to do with it. ZERO OWNERSHIP of the issue. I did not even get a simple we are sorry or I am sorry we should let you know. I was about to call the police because I could not see my trailer where I left it. Very frustrated, I move my trailer to a different storage facility within the U-Haul System.

Kindred A. | Premières impressions |
Évaluation :

I need an I9 and no one at the local U Haul store and no one at the call center can help me with this request. Can you call Polly Matlock 409-466-7239? mt Spacew is Kindred at Home, A42, Beaumont, Texas, Eastex Freeway. Thank You

ashley w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Laarqunet G. | Expérience générale |
Évaluation :

Management was rude and no help.

Hope B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joshua A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

willie b. | Expérience générale |
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I was charged outrageous late fees

Wanda S. | Expérience générale |
Évaluation :

I've never under any circumstances received customer service that was this unprofessional Manager included especially after he was told I was almost 800 miles away he wants me to wait 3 days before someone could come remove a lock they (Uhaul) should have had the keys too! Truck dirty and empty and then when I got back there to tell him the cide didn't work 10 minutes prior doors already lock then Im shown howcto keep doof open until I'm finished loading my things because their too lazy to do their job effectively! If I didn't have two young men with me Id of not felt safe then with a PANDEMIC you givevme a filthy truck! I wish I'd of had more time I woild have definitely gotten a rental elsewhere! Price to move from one city to another in same state was ridiculous!

MICHAEL R. | Premières impressions |
Évaluation :

I didn’t know I was parking my boat in a wet grassy lot with a bunch of junk cars. I thought I was putting it in a storage garage. Also, my brother is Michael Rountree, he did not rent this storage, I did. He had nothing to do with it, so why did his name come up as the renter? The guy at the uhaul place was less than helpful when I asked for an easy location. He said, personally, I’ve never been there, so I couldn’t tell you what it’s like.

Francis R. | Expérience générale |
Évaluation :

Liz and her staff were the best I've ever encountered at a facility like this. Very helpful and accommodating. If I needed a storage space again, this is where I would go...no question about it.

scott b. | Expérience générale |
Évaluation :

My Trailer I stored at your location was a constant problem with the remote gate. First my pin didn’t work, then the card didn’t work then the remote they gave didn’t work. Need a new gate system.

DENISE S. | Expérience générale |
Évaluation :

Not climate controlled, which is what I paid for! My items were molded and mildewed! I had to make an insurance claim for damages! There is a ceiling tile missing from my unit. A020. Lets in moisture.

rena g. | Expérience générale |
Évaluation :

Mr Merrick and his staff is excellent , I am going to do something very good for them.

michael d. | Expérience générale |
Évaluation :

Was a good experience. Will use U-Haul again.

michael d. | Premières impressions |
Évaluation :

Very friendly and cooperative staff. Prompt service. Location easy to find. Would use again if needed.

Darren H. | Expérience générale |
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Had to pay extra to have access after business hours. I had no idea of this and tried to go on a Sunday night at around 6ish I think and was denied access

Cambridge K. | Expérience générale |
Évaluation :

Okay.

Randy W. | Expérience générale |
Évaluation :

The customer service was awful. The vehicle and time that I chose was not available for me and my family had a 4hr drive, had driven 230 miles to move my college student. Figure out a better system

Shelia M. | Expérience générale |
Évaluation :

Rats and roaches outrages

Ashley A. | Expérience générale |
Évaluation :

Phillip is extremely rude. This is not the first experience I’ve had with him. I had a storage unit & he refused to give me credit for the price I was quoted until I brought him my phone

Seebert J. | Expérience générale |
Évaluation :

Great service personnel knew there job & provided excellent service.I am sure I will use this U-haul service in the future again.Thank You.

Thomas A.
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Le client n'a pas laissé de commentaire.

Stewart H.
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Le client n'a pas laissé de commentaire.

bryan S.
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Le client n'a pas laissé de commentaire.

Michelle F.
Évaluation :

The vehicle we were given was very old and didnt work as well as our last move with Uhaul which made the move take longer when we drove. Next time I hope to have a better vehicle. Other than that all else was well.

JAMES R.
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Le client n'a pas laissé de commentaire.

tanika N.
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Le client n'a pas laissé de commentaire.

MIKE J.
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Le client n'a pas laissé de commentaire.

Will B.
Évaluation :

Ensure cargo trailers are swept out/clean before the customer checks it out. Also ensure that the correct equipment assigned to an individual, should be that particular trailer. Only when I checked the trailer in, did I discover that what I had driven away with, was not the trailer that was on the contract.

Melissa M.
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Le client n'a pas laissé de commentaire.

Suzanne S.
Évaluation :

When I entered the store everyone was moving slow and I had to be somewhere in a timely manner. I was not given information that would have moved things along quicker then at the end of the process the clerk informed me of information and had to go back and change things.

EDWARD I.
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Le client n'a pas laissé de commentaire.

MELISSA L.
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Le client n'a pas laissé de commentaire.

GINA A.
Évaluation :

Was a bit disappointed in the service. Requested a dolly and it wasn't in the truck as was told during pickup. Spend about five minutes in a truck wondering why it wouldn't start, only to find out it was the wrong one they told me to go to.

CRYSTAL W.
Évaluation :

Nothing the customer service was GREAT.

Jose C.
Évaluation :

Le client n'a pas laissé de commentaire.

DOUGLAS R.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
Évaluation :

Joseph Jamie was very rude to my husband and I. We picked up he was not helpful or friendly. He also didn't crack a smile or seemed happy to be at work. Do to him and the way he treated us, we will never rent from Uhaul again and will spread the word about that location.

Simeon M.
Évaluation :

The employees where great but the manager wasn't present and there were issues he was needed to fix it caused me a hour delay but over all its ok

SCOTT V.
Évaluation :

Le client n'a pas laissé de commentaire.

CECORI D.
Évaluation :

Be more helpful and professional. The dolly Inwas supposed to rent was not put on the truck and when I asked to have it removed from my bill, it was not. I got the run around between this location, the answering service, as well as customer service and found I had to go back to the original location to correct the matter which defeated the purpose because gas getting there would have been more than the $10 fee that needed to be removed. I will never use Uhaul again until they hire people who are more professional and helpful and can speak properly. The only person who helped was a guy at the South Main location. Everyone else I spoke with on the phone was horrible and not helpful at all. A very frustrating process to endure while moving and working full time.

KEVIN S.
Évaluation :

The employee that checked in the trailer was very upset about UHaul putting our daughter in harms-way

GAYLE R.
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Le client n'a pas laissé de commentaire.

Dahnelle J.
Évaluation :

Keep up the good work!

RICARDO P.
Évaluation :

I got to the spot where it said "equipment return, stop and wait, a representative will be here" after A while that no one came i went inside i was the only customer there at the time and i was taken care of, person at counter not friendly at all.

JOHN M.
Évaluation :

Had to take it ther cause the orignal drop off piont would not take it at the impieral dr dealer he was rude and told me he didn't have time to mess with it told me he would not take it he didn't have time an to just take it back to we're I got it the facility was not clean nor friendly but the gental man at this location went beyond even tho he was over stock he took it any way an he apoligized for the other place but wasn't his fault I would recomend this place at I45 to any one DO NOt use the one off imperial dr

CHARD C.
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Le client n'a pas laissé de commentaire.

jeff S.
Évaluation :

Just hire more people like you have at this location.

CHARLES C.
Évaluation :

Le client n'a pas laissé de commentaire.

FELIX S.
Évaluation :

I have only one improve about Uhaul, not necessarily this specific location. Overall, it was a great experience, but I felt it unnecessary for me to purchase Uhaul's insurance because I was already in possession of a Renter's Insurance policy, I just didn't have documentation on my person as that was my first day in this new city that I now call home and was yet to get settled in. In the future, perhaps, we can allow the customer a couple of days to retrieve said documentation in lieu of making the purchase mandatory.

jessica M.
Évaluation :

The worker was very rude. I would never recommend anyone to this location. Ever.

Stanley S.
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Le client n'a pas laissé de commentaire.

SARAH H.
Évaluation :

They gave us the worst truck ever. The steering wheel was broken , the lights went out in the middle of the trip almost got a ticket. Then tried to charge for gas. We had put it back where it needed but the gas Gage was broken too.

Jose G.
Évaluation :

The store is suppose to be open by 7:00AM, which was the time our GUARANTEED RESERVATION was made, but it wasn't. There seemed to be an employee cleaning the U-Haul Trucks (mostly sweeping it seemed) but he didn't even bother to let us know it may be a minute or two before the doors are open to customers. We didn't get our truck until 7:08AM which was 8 minutes after our guaranteed reservation. Now when inquired about the $50 we are suppose to get if our GUARANTEED reservation is not made he basically blew it off saying it was only a couple of minutes. This may be true but then you should not guarantee the reservation if it cannot be made. When I asked him if the reservation was guaranteed or not and demanded a yes or no answer, the employee said I was complaining and whether I wanted the truck or not. If it was not for my wife I would not have let that go! This place needs improvement in customer service.

bernadette M.
Évaluation :

Le client n'a pas laissé de commentaire.

Imani N.
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Le client n'a pas laissé de commentaire.

BRITTANY D.
Évaluation :

The dolly we rented was almost impossible to hook up. The tire straps were so frayed, it took forever to get them released enough to use. The ramp releases need WD40 to make them release in order to get the ramps down, It took 3 people to prep the dolly just to be able to load the vehicle.

CHRIS V.
Évaluation :

extremely unsatisfactory

MICHAEL A.
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Le client n'a pas laissé de commentaire.

gerald P.
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manager was well spoken and assisted by providing information on equipment that was best needed for our application.

jeremy I.
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Le client n'a pas laissé de commentaire.

CONNIE R.
Évaluation :

Everything was good. : )

Marvin E.
Évaluation :

Overall it was a great experience. There were no problems renting the equipment,and the staff was very helpful,especially the young lady that hooked up the dolly to my vehicle. She should be rewarded.God Bless them all.

Non reviews have been submitted for this location.

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