I was told I was not in the system after I have been paying on my storage unit for six months I had a large storage unit and I end up moving into a small storage unit and they forgot to change my access code so I was not able to get into my small storage unit

I had parking storage and they moved my trailer without letting me know. I was not happy and when I asked the CSR he just blamed someone else and did not care as he did not have anything to do with it. ZERO OWNERSHIP of the issue. I did not even get a simple we are sorry or I am sorry we should let you know. I was about to call the police because I could not see my trailer where I left it. Very frustrated, I move my trailer to a different storage facility within the U-Haul System.

I need an I9 and no one at the local U Haul store and no one at the call center can help me with this request. Can you call Polly Matlock 409-466-7239? mt Spacew is Kindred at Home, A42, Beaumont, Texas, Eastex Freeway. Thank You

Management was rude and no help.

I was charged outrageous late fees

I've never under any circumstances received customer service that was this unprofessional Manager included especially after he was told I was almost 800 miles away he wants me to wait 3 days before someone could come remove a lock they (Uhaul) should have had the keys too! Truck dirty and empty and then when I got back there to tell him the cide didn't work 10 minutes prior doors already lock then Im shown howcto keep doof open until I'm finished loading my things because their too lazy to do their job effectively! If I didn't have two young men with me Id of not felt safe then with a PANDEMIC you givevme a filthy truck! I wish I'd of had more time I woild have definitely gotten a rental elsewhere! Price to move from one city to another in same state was ridiculous!

I didn’t know I was parking my boat in a wet grassy lot with a bunch of junk cars. I thought I was putting it in a storage garage. Also, my brother is Michael Rountree, he did not rent this storage, I did. He had nothing to do with it, so why did his name come up as the renter? The guy at the uhaul place was less than helpful when I asked for an easy location. He said, personally, I’ve never been there, so I couldn’t tell you what it’s like.

Liz and her staff were the best I've ever encountered at a facility like this. Very helpful and accommodating. If I needed a storage space again, this is where I would go...no question about it.

My Trailer I stored at your location was a constant problem with the remote gate. First my pin didn’t work, then the card didn’t work then the remote they gave didn’t work. Need a new gate system.

Not climate controlled, which is what I paid for! My items were molded and mildewed! I had to make an insurance claim for damages! There is a ceiling tile missing from my unit. A020. Lets in moisture.

Mr Merrick and his staff is excellent , I am going to do something very good for them.

Was a good experience. Will use U-Haul again.

Very friendly and cooperative staff. Prompt service. Location easy to find. Would use again if needed.

Had to pay extra to have access after business hours. I had no idea of this and tried to go on a Sunday night at around 6ish I think and was denied access

Okay.

The customer service was awful. The vehicle and time that I chose was not available for me and my family had a 4hr drive, had driven 230 miles to move my college student. Figure out a better system

Rats and roaches outrages

Phillip is extremely rude. This is not the first experience I’ve had with him. I had a storage unit & he refused to give me credit for the price I was quoted until I brought him my phone

Great service personnel knew there job & provided excellent service.I am sure I will use this U-haul service in the future again.Thank You.