Great experience
PAUL L. | Premières impressionsCustomer Reviews for U-Haul Storage of Ferndale
Testimonials From Recent Customers
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Excellent service, thank you!
Juan E.Savannah Is an amazing GM of this U-Haul storage facility. She makes the process of renting, setting up, and using the storage facility very easy. Plus, she makes sure that it is a top rate facility.
Rand L. | Expérience généraleSavannah Is amazing! I have worked with her for the past two years as we have sold our property near her location and prepared for our move to Phoenix. We started with a local truck rentals as we prepared our house for sale. Then we added a large storage unit for some of our household goods, then another large unit to hold more furniture. She recommended the moving crew that we used and of course multiple U-Haul truck rentals. She guided me in which truck (26') and auto carrier to use and even suggested your U-Haul boxes (3) for the extrz capacity that we needed in the end. We loaded everything yesterday and leave with our loaded truck an Teslsa on the trailer this morning. Savannah has been amazing throughout this whole extended process. She has been very professional, knowledgable, and helpful. And, always with a smile. We were business owners for over 30 years employing over 50 people so we know when we see an outproformer like Savanna. If we hadn't already sold our business, we would have tried to hire her!
Rand L.The gal that runs the front desk is so kind and knowledgeable.
Joanna H.Secure and easy to navigate facility. Savannah was super efficient and helpful. Equipment was ready to go and in good condition. Best u-haul experience I've had.
Max H.The manager Savannah Yazzolino was excellent. She assisted us with our checking in, guided us in decisions for the size of our storage unit and the insurance. She even checked in on how we were doing loading our stuff into the storage & made more suggestions.
Paul L. | Premières impressionsThe manager Savannah Yazzolino was excellent. She assisted us with our checking in, guided us in decisions for the size of our storage unit and the insurance. She even checked in on how we were doing loading our stuff into the storage & made more suggestions.
Paul L.Staff attendant was very helpful.
Bob F. | Expérience généraleMoving across the country is a daunting task and using the Uhaul Ubox made everything so much easier. They were able to store my things until I had a place to land and everything arrived safely.
Mallory S.Savannah was very helpful and nice, crew was always so friendly too
Edna B. | Expérience généraleSavannah is amazing. She is always helpful and available to answer any questions I had about my storage space and truck rentals. Savannah was courteous and professional during our interactions and is an excellent representative of U-Haul in Ferndale.
Kathy K. | Expérience généraleThey were very nice and friendly and helpful
Dena N.Uhaul storage staff person, Savannah, is amazing. She has always been professional, knowledgeable, and available whenever I have dropped by to access my unit. I feel so fortunate I choose to store my things with UHaul at this location.
Kathy K. | Expérience généraleOutstanding customer service here!
Ronald C.Bery professional and quick.
Larry D.The 6'x12' trailer with ramp has a 5' tail gate.It should be the full 6' width.
Steve R.Excellent experience! Excellent service à la clientèle. Very fast processing.
Lynette C.The app check was confusing. Ended up going in. Inside was a better experience! Thank you Savannah
Sydney Q.Todo está bien exelente servici y atención muchas gracias
Francisco S.Furniture dolly's were out of stock for all local locations, otherwise a good experience and Savannah was very helpful.
Spencer C.Thank you Savannah for being so helpful, I appreciate you!!
Edna B. | Premières impressionsExcellent service she was fast and knew the whole rental service procedure . Making a very enjoyable pickup of a trailer.
VICTOR S.I was told there would be a disc lock included with the unit rental It was very difficult as I expected the lock to be in the unit and the facility was closed when i moved in I was very disappointed as I had to leave without locking the unit
Marnie T. | Online Move InMeridian Uhaul didn't get my reserved truck back so they sent me to Ferndale...thanks!
Naomi G.Savannah was the greatest. She's amazing
Nicole N. | Premières impressionsNothing. Savannah was a rockstar. Made everything super easy.
TAMMY I.Savannah does a great job!
Jeffrey Z.Everything went smoothly and the staff working this location were very friendly and expeditious.
Christopher K.Staff at ferndale location were very helpful and accommodating!
Emily B.Susan the Uhaul rep was amazing and knowledgeable. Honestly, she was very impressive and knowledgeable and loves her job. When you have the right people in the right positions things fall into place. She was amazing.
Adrian J.Easy and fast pick up and return.
Ed H.The U-haul staff are very friendly and helpful.
PEIMING H. | Expérience généraleNothing guys were great and fast
Bryan A.Savannah Yazzolino was great to work with. She is efficient, professional, knowledgeable, and friendly. I've had a few experiences with U-Haul that made me wary of renting from this company. My experience with Savannah changed my mind. I especially appreciate working with someone who does what they say they will do, so that I don't have to try and figure out what did or didn't happen. I'm glad Savannah was the manager during my storage rental at Barrett Road U-Haul.
Judith N. | Expérience généraleSavanah has always been very pleasant to deal with.
zainul A.We both have a dachshund.....nuff said.
Brandy T. | Premières impressionsNothing. Great experience.
Lisa L.Ferndale location has the best staff of any location.
Walter S.The manager's relationship with her customers including myself was quite impressive. She worked with me in every step of my need for a truck rental. But the one thing that impressed me most is that when I called, she knew me and called my name. She treated me as a new friend.
Scott N.Staff with 2 people to reduce wait times.
Marilyn F.Savanna was awesome. Great to work with. Will definitely rent from them again.
Santos G.They where nice and helpful
Donald L. | Expérience généraleSavannah was great on every level. Knowledgeable, kind, professional. Impressive levels of multi-tasking; handling MULTIPLE customers, while being courteous and maintaining customer service levels. She is an asset. She knew how to manage the computer, the app, etc. !!!! She should be a trainer for your organization. H
Holly H. | Premières impressionsSavannah (I hope I got the name right) is an efficient pro, made the experience easy.
Ryan M.Savannah was great!! Glad she had the trailer we needed.
Viola S.Great Customer Service!!! Savannah has GREAT customer service!!!!
NICHOLAS D. | Expérience généraleSavannah was super, and provided clear directions and options. I have talked w Uhaul corporate and more for almost two decades regarding company and personal moves. As a bio-defense company working with the military, clear plans and availability are crucial. I would count on Savannah to manage anywhere. She even understood being "called in" the last week. We will be back to this facility specifically because of her. Our civilian unit is being relocated in the area, all have been directed to call her for storage and rental needs. Fantastic individual and professional to meet - We hope Uhaul facilitates her path for further success and professional development. We will act as a government/contractor based reference.
Davis L. | Expérience généraleI requested a pickup truck two days in advance for 6 am wed morning. I get to the location wed morning and uhaul made me wait until 7 even though it said 6... THEN it hits seven AND YOU HAVE ME CHANGE THE PICKUP LOCATION SO I HAVE TO DRIVE 20 MIN FURTHER FROM WHERE I NEEDED TO GO. Maybe use your fucking brain sometimes, AND TELL ME IN ADVANCE THAT YOU'LL BE HAVING ME GO TO A DIFFERENT LOCATION AT A DIFFERENT TIME CAUSING ME TO HAVE TO PAY MORE MILEAGE EVEN THOUGH I PICKED A SPECIFIED LOCATION FOR A REASON, THAT YOU HAD TWO WHOLE DAYS TO FIGURE OUT. Overall the truck was amazing, I did only pay an additional $20 than what I thought however I don't recommend you do that to customers in the future.....
Austin W.Savanna is the best!
William P.Savannah was handling a flood of customers and simultaneously loading a truck. I was very impressed with her customer service.
TROY S.Savannah is great. She is always helpful and knowledgeable!
Suzanne S.Ms Yazzolino is the consummate professional which bellies her age. She is very friendly and courteous which is so rare with young people in the service industries. She's an asset your company and should be put in charge of training and customer relations.
Samuel H.If possible more parking area. Thank you!
Tamara M.Savanah? Manager that helped was professional, effective, efficient & friendly
ANDREW G.It was hard to work with scheduling. I set up delivery with Ferndale and then had things changed by another "national?" caller. It was confusing ans took a while to get a delivery date.
Best Uhaul location I've ever used. Kind people deserve credit for their good work.
Walter S.There were some communication issues (phone issues I think) but once I got there Savannah was a great help with the process of moving my belongings from the u-boxes to a self storage unit. She's great!
Terri M. | Premières impressionsSavannah Yazzolino, General Manager, did an outstanding job of explaining the process of renting a U-Haul Truck. Very thorough and professional. She is a credit to your business. Herbert G. Porter
Herbert P.Every person I talked with in the phone and met in-person were knowledgeable and thoughtful. I was very happy with everything about my experience with UHaul in Ferndale
Tucker P.Very good staff, friendly and professional
Vic D.The only comment is that we reserved the truck online and all was good but then got a call saying the system double booked the truck. It worked out ok this time and we took the later time, but it could of left us high and dry. Reservation system should not be allowed to double book.
Dick S.Friendly staff, excellent service!
ROBERT L. | Premières impressionsIt's was perfect , and the representative she was the best .
Deanna W.Savannah the general manager was great
Daniel N.Great staff, easy in and out.
Josh R.Service was amazing. Great staff working today. There is nothing needed to improve on.
Lynnette C.No problems at all, staff was super helpful 👍👍
Greg S.Ms Yazzolino did an outstanding job in meeting our changing needs and exceeded our expectations, based on 12 years of working with at least 3 or 4 employees at that location. P.L. Bullock, PhD
PETER B.Savannah was helpful. U-Haul gave me three different ways for my friends to load their drivers information. 1st I was told for friend to put on app Then we were told that my friends could only come in office Then we were told to just drive the truck without her license loaded b/c Savannah didn't know how to get it to work. She also needs assistance to change her phone message from aAndrew as manager. She did the system is not cooperating. Please help her get that figured out.
Jamie J.Your service person was wonderful to work with! Give her a raise
Jeffrey S.Savannah does a lot for U Haul!
Linda L.I can't say enough good things about this entire experience. The young woman in Ferndale,WA was fantastic and the box/container was spotles. I appreciated all the clean, packaged furniture blankets. Also, I got a strong padlock there at a great price. My things arrived in Glendale, CA perfectly. Nothing in the container had shifted. Arrived sooner than expected. Avi and Daniel at the Glendale location were beyond helpful and very professional. The entire crew there is top notch. Also, I want to say that it is a great pleasure to deal with a company whose employees are polite, smart and really clean and well kept. I did appreciate that. Thank you, U Haul. First experience. I'll be back.
Jan M.Savanna was awesome! Very helpful!!
Dedra S.Good service and good equipment.
William H.Great customer service at this location! Savannah represents the Company well
Robert K.Savannah did a great job. thank you!
Mary Jane V.Never again will I use a Ubox. Mildew in the first container. Zero communication from the drop off location for delivery once it had shipped. Zero customer support from the toll free lines, only being shuffled back and forth between departments who couldn't help me. And. BROKEN STUFF when it all finally got delivered! Never again.
Jane H.Everyone that helped me here was just amazing! Very kind people!
Joseph D.Savannah was great. Very customer service oriented, friendly, knowledgeable and a pleasure to work with. Employees are what make companies successful and Savannah is an asset for your company.
Gabriele C. | Premières impressionsThank you to Vanessa. Great customer service, knowledgeable and friendly.
Angela S. | Premières impressionsSavannah was very helpful with our needs. She even called to verify that we were ready to check out of out unit & Ubox.
Paul L. | Expérience généraleSavannah is amazing. Friendly yet professional. Informative and anticipated my needs. Impressed by her ability to manage great customer service when it got suddenly busy AND while she was assisting an especially needy customer.
CYNTHIA H. | Premières impressionsSavanna Was so helpful & kind with our moveing in needs. Thanks
Paul L. | Premières impressionsSeveral items were missing when I was in the larger storage. I moved to a smaller storage. And things were okay. I moved to another storage closer to my home. I will miss Vannesa
Linda H. | Expérience généraleI have been here for 10 years and worked at this location. I believe it is safe to assume I really like this particular facility. I am here by choice not lack of options.
Diana C. | Premières impressionsAmazing. They helped me get into a storage fast.
Donald L. | Premières impressionsI have been a customer here for 10years. I am always satisfied with the customer service I receive from the U-Haul employees.
DIANA C. | Expérience généraleThe gal that was working was great very professional and helpful and ;loved her hair
Dawn A. | Premières impressionsThe storage unit was very clean with easy access and great staff. They were very quick with their responses with any questions we had. We would definitely recommend them!!! And plan to use their services again in the future. Merci.
Sola C. | Expérience généraleI can highly recommend UHaul Ferndale. Staff is friendly, helpful and efficient and the site is clean, organized and safe.
Susan L. | Expérience générale.My expience at your facility in fern dale was excellent. The person l talked to was really friendly and accommodating . I would use your facility again and recommend it to anyone requiring a storage unit. Thank you for making things as easy as possible. Sincerely. Karen Kramer
DONALD K. | Expérience généraleGood service and clean. Thank you for the service.
LINDA M. | Expérience généraleFriendly and professional service.
Rolando R. | Expérience généraleUhaul’s automated systems are really problematic, but at this individual location, Marcus was extremely helpful; he went above and beyond to make sure that the transaction went smoothly in the face of many technical challenges.
AnneClaire M. | Premières impressionsI had a good experience at this location. The only thing I wasn't totally happy with was that I checked out of my unit but my unit was not prorated for time I was there. I paid a full month but moved out 3 weeks early. I didn't think it was fair to not have my money returned, especially since most storage units in the area are unavailable and this would be rented out quickly.
Alyssa M. | Expérience généraleVennesa Welcomed me with a smile!! She was very sweet and joyful even after a long hot day. She made sure I had everything ( lock and key, boxes etc. ) before I left. This place also was the cheapest in town that I could find and with availability ( won't last long) . Am a happy renter. Thanks uhaul!
Kelsey D. | Premières impressionsHelpful, friendly staff!
Elizabeth M. | Online Move InThe staff was alway friendly and willing to work with me if I had a problem. Aimee was amazing!! Thank you Errin
Errin B. | Expérience généraleThe staff was very helpful in making suggestions on how to handle our storage needs. We are moving from out of state and need temporary storage during the process of settling in. We have been able to down size from a large storage unit to a U-Box while we wait for our booksheves to arrive. We were happy that the staff was able to accommodate our needs so quickly.
Camille K. | Expérience généraleThank you Amy You truly have awesome customer service skills!! Its so appreciated in these trying times ♡ thank you again
MELINDA B. | Premières impressionsAs a customer seeking access to my former drive-up 10×20 storage unit (232), I found that the linear area along side the building (approximately 3-4 feet out from the doors/wall) is in need of attention. Due to the topography of the driveline, it is where water and, ultimately, soil and mud accumulate rendering clean and challenging access to those units.
Edgar S. | Expérience généraleTabatha and Amy were helpful, friendly, professional, and great to work with. I'm glad I chose this particular location!
Judith N. | Premières impressionsAsAs As I said before your staff is primo. They are the best I have seen I plan to go back when my apartment iscavailable
Marilyn P. | Expérience généraleFaciles à utiliser
John W. | Expérience généraleAndrew was excellent, well prepared, great customer service.
Elizabeth S. | Expérience généraleAndrew is very professional, fast and efficient, you are lucky to have him- he is a blessing.
CHERI M. | Premières impressionsVery clean and well maintained facility. Andrew was super helpful and went above and beyond in assisting me.
JILL T. | Expérience généraleThe only thing I do not like is your slide mechanisms to lock and unlock your doors. They are very difficult to work especially when they get old and stick from corrosion. I prefer the kind like my storage has on Orcas Island better. They are simpler and they do not stick. A loop type of slide just lines up with a fixed hole and is easy maintenance as well easy to lock and unlock.
Marilyn P. | Premières impressionsI would definitely recommend this storage facility. Prices are decent and I love the fact that it was a heated storage unit.
JULIA W. | Expérience généraleOne of the most friendly storage facilities that I have ever been to. Everything was clean and well taken care of. I liked it so much that I rented a locker while I was there. Jeff
JEFFERY K. | Premières impressionsMy husband & I had a very positive experience working with Aimee. We have had to move several times & as tired & wary travelers …Aimee made us feel welcomed. She is genuine in nature & warm in personality & went above & beyond in answering our questions & in addressing any concerns that we had. We would only hope that she knew that her attention to details & small acts of kindness made a Huge Impact on us wary travelers. -Happy Holidays To You All- Kind regards, Steve & Lena
Steve S. | Premières impressionsFelt like family..
Sasha H. | Premières impressions24 Hour gate access would have been nice. The owner of the facility was very professional.
Cody P. | Expérience généraleThe staff is incredibly friendly, super nice, and very helpful. Furthermore, the facilities were excellently maintained beyond my expectations. I would highly recommend their services.
Matt M. | Premières impressionsThe customer service at this location is impeccable -- over and above what i have found at so many places lately.
Abigail S. | Premières impressionsThe staff was very helpful. They answered any questions we had and even let us use a broom to clean the truck before turning it in. I would recommend them to anyone that needs to rent a U-Haul or needs a storage unit.
Johanna D. | Premières impressionsThis is the best run storage facility I have ever had experience with, and I have been using storage facilities since 1989 because of my business. Merci.
Marilyn P. | Premières impressionsAndrew was very helpful and friendly! I highly recommend this U-Haul faculty and the staff. Safe and clean
Kenny K. | Expérience généraleThe facility is very clean and well maintained. Love that you have so many carts, made move in and move out so easy. Merci.
Teri M. | Expérience généraleThe staff is amazing!!
Tara W. | Expérience généraleAaime was exceptionally helpful. I called the day before to meet the next morning and when I arrived she greeted me with a smile and had paperwork ready to go. She let me use the carts during my 8hrs of moving storage units and came by occasionally to see if I needed anything. Communicative and helpful.
Paul D. | Premières impressionsThe only issue I had was finally resolved with Andrew. Andrew is very professional and friendly. There were a couple of staff who were questionable…..but you find them everywhere. GOOD JOB FERNDALE UHAUL
Terri R. | Expérience généraleManagement was pleasant and easy to work with has a good sense of humor. facility is handicap accessible the office has a cool ramp.. the door is a little heavy. the storage units are insulated and heated which is really nice. Check in and check out are really easy , although check in does take longer then check out which is to be expected. All in all a big thumbs up!
Joy J. | Expérience généraleAndrew and his staff are wonderful. Very helpful and customer oriented. Definitely exceeded my expectations. Thank you so much! Susan
SUSAN M. | Expérience généraleWe are from Canada and because we cannot get across border to retrieve our boxes from the sale of our place in Arizona, the Manager Cheyenne at the Ferndale, Washington location went above and beyond to help us. She was very professional, friendly and because of our circumstances made the transition very smooth. Questions 3 and 5 we could not answer, however, if we did not answer them the survey would not go through.
Joseph C. | Premières impressionsMerci
Chris D. | Expérience généraleCheyenne did a great job keeping me informed about the status of the unit(s) that we intended to rent. All the employees I've interacted with at this facility have always been polite & helpful.
Victoria B. | Premières impressionsFriendly and helpful staff
James C. | Expérience généraleWas told the 10x10 would be a drive up unit, very inconvenient to maneuver things through the building. Young man at the counter was rude and both times I had to deal with him.
Steven S. | Expérience généraleVERY helpful group. MUCH appreciated as they helped us through the stress of moving our goods in. They were outstanding.
Mark P. | Premières impressionsThaw staff were very helpful and professional. I dealt with Cheyenne and she was awesome. Thank you so much!
Geraldine S. | Expérience généraleU-Haul made storing my belongings easy. U-Haul helped a lot on my move out. U-Haul storage of ferndale has friendly, helpful staff. Merci.
Francisco G. | Expérience généraleWould be better experience if rates didn't go up so often
robby d. | Expérience généralegreat communication and very clean facility. Thank you for all your help.
DEBBIE A. | Expérience généraleCheyenne was extremely helpful during my stressful move into and out of Ferndale uhaul. She worked out issues from other uhaul employees That weren't done correctly and made things happen. I can't say enough Nice things about her and her customer service skills.
Nina K. | Expérience généralethank you for all your hard work keeping up the storage faclitys and maintained it.
KIMBERLY H. | Expérience généraleGabe was delightful to work with. She was on my team and I appreciate her thoroughness in helping me vacant my storage unit and closing my account in good standing.
DEREK P. | Expérience généraleThe two individuals at the front desk were very helpful. They were also fun and down to earth. They were both wearing masks. Which made me feel safe. They let me do the paperwork out in the car. They also let me open the door to the office while they were doing paperwork.Great experience altogether top notch professionals.
sam m. | Premières impressions