Évaluations des clients U-Haul Storage of Hazel Dell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Hazel Dell

Cote générale :

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STEVEN J.
Évaluation :

When checking the lights on the car transport trailer I rented, we discoverd a bad wire. The U-Haul representative was able to replace it in a few minutes and get me safely on my way. Really helped keep me on schedule to pick up from the repair shop.

carl P.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

DEBRA C.
Évaluation :

I rented my uhaul three weeks before I needed it. On the day of my move, I went to pick it up and was told that I should have received a call about my truck being broke down. I did not receive any call. I was told that I would be given a smaller truck and be credited $50 for this issue. I offered to go to another uhaul to get a bigger truck but was told that there were not any larger trucks. When I turned in the truck they refused to give me my $50 credit stating that “because I still got a truck and didn't have to go to another location, I could not have the credit. Absolute BS!

ROBERT H.
Évaluation :

There was a mix up in the trailer I reserved. The definition/dimensions listed on the web site is completely misleading and false. When I reserved a 6x9 I would have expected to get a trailer that was 6' by 9' for cargo. Nope. not even close. Your staff helped me find the right combination and trailer that fit my needs and saved me a huge headache down the road.

FRANK F.
Évaluation :

I was charged 35$ for nothing. The website uhaul.com/share dosent properly work so i was unable to update drop n such . so will definitely not recommend or coke back again

Joshua A.
Évaluation :

Cruise control, give consumers the ability to use more truck shares in areas other than this facility

MATTHEW G.
Évaluation :

I REALLY appreciate Peter's help in sorting out how to get the lights to work with my tow vehicle.

BARRY ALLAN E.
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Le client n'a pas laissé de commentaire.

DAVID JOHN B.
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Le client n'a pas laissé de commentaire.

Sara H.
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I do not understand why you can't leave all your tanks full of gas so there isn't a game of trying to figure out 3/8 of a tank. Also, I was in a hurry and the first thing I absolutely had to do was gas up

BRANT K.
Évaluation :

I was very happy with the reservation process, the ease of picking up and returning the truck I rented, the value for what it cost, and the overall customer service at this location. I will not hesitate to use U-Haul again when needed.

Dolly H.
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Le client n'a pas laissé de commentaire.

TED D.
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Le client n'a pas laissé de commentaire.

Rick S.
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Le client n'a pas laissé de commentaire.

Noah D.
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Le client n'a pas laissé de commentaire.

DAVID D.
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Le client n'a pas laissé de commentaire.

KIOSELONG V.
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General manager was helpful!

ROGER OIVA K.
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Le client n'a pas laissé de commentaire.

Bruce B.
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Nothing 😄. Very excellent service. Thank you!

TRAVIS J.
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Le client n'a pas laissé de commentaire.

Ryan T.
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Le client n'a pas laissé de commentaire.

Shayna K.
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Peter was wonderful! Thank you!

TOMMY B.
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Le client n'a pas laissé de commentaire.

ANDREW J M.
Évaluation :

Paperwork was messed up (I was given another van than listed in the paperwork), which caused the check-in in the evening to not go smoothly, and I ended up paying more ($5) for the rental than original quote even though my mileage used was less: no big deal in end, but deducted a star for this mix-up and this slight additional rental cost.

jason R.
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Le client n'a pas laissé de commentaire.

Terry D.
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I have had to rent equipment 3x over the last three months. This is where I've returned all equipment and they are always efficient and kind.

JUSTINA L.
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Understanding employees

TERESA W.
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Le client n'a pas laissé de commentaire.

Mark H.
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Le client n'a pas laissé de commentaire.

JUSTINA L.
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Nothing

Peggy N. | Expérience générale |
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I chose this site due to its closeness to the freeway (when I moved to Vancouver). The service I received greatly depended on who I talked to (either on the phone or in person). I had used U-Haul Storage before in another city and had great experiences there, so I thought that it would be similar here, but I was mistaken. I realize that the staff were more than likely overwhelmed with a lot of customers, but a little bit of niceness would have helped a lot. The covid measures put into place just made it more awkward....where do you stand, and where do you move?

GARY G.
Évaluation :

1) Give the employees gloves! It is cold out and they shouldn't have to handle the metal to hook up trailers. 2) Get a new computer system that is better and make check in and out easier and faster.

SHELLY N.
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Le client n'a pas laissé de commentaire.

Alaina S.
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Le client n'a pas laissé de commentaire.

JUSTINA L.
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great vehicle and great employees

ROBERT S.
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This part of the rental was all good.

Stephen W.
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Great service.

AMY B H.
Évaluation :

There were so many hidden fees. $19.99 rental for 6 hours cost us $87

Dmytro G.
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Le client n'a pas laissé de commentaire.

EDWARD R S.
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Le client n'a pas laissé de commentaire.

Ariel D. | Premières impressions |
Évaluation :

There was glass in the parking lot and my tire got popped. I have pictures, I am very unhappy about this. The guy who helped me to my storage was nice, the woman was not helpful and I am very dissatisfied with her service. At this point I would not recommend this storage facility to a friend.

Glenn O.
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Le client n'a pas laissé de commentaire.

Jayne H.
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Le client n'a pas laissé de commentaire.

ENSHANE H.
Évaluation :

Great service. The staff provided seamless care as I switched storage spaces and the manager is always super helpful - this is my go-to Uhaul location! They may need more staff, but they go above and beyond to make sure customers are taken care of.

Jose S. | Expérience générale |
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I will always use uhaul. Great customer service. Great upper management. They go above and beyond. Thankyou.

JOHN G.
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Le client n'a pas laissé de commentaire.

CAITLYN F.
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The customer service at this location was great! I only have one issue with the rental. I did ask if the 15' was the same price as the 17' because everywhere else I've rented (3 different states) the 15 & 17' trucks are both $29.95/day. When I got my emailed receipt I was curious as to why it was $10 more as predicted. Turns out it's because you pay $10 for 2 extra feet of length in the back. I think that's ridiculous and I'm not sure if it's a WA thing but that's ridiculous for 2 extra feet, you have to pay $10 more for the truck. It should be like every other state that has the 15/17' truck for $29.95/day. I'd say if you're ever considering getting the 17' truck for "extra space" don't bother. Stick to the 15' so that you won't be charged $10 more. I understand that the 20/26' truck be $39.95/day. But why the 17'?? Hopefully they look at other states and figure that it is pointless to charge $10 for 2 feet.

PETER D.
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Le client n'a pas laissé de commentaire.

GILBERT G.
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The personnel were extremely helpful with hooking up the auto trailer I was towing behind the U-Haul truck

HOLLY T.
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Le client n'a pas laissé de commentaire.

Jolynda H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MCCORMICK J.
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Le client n'a pas laissé de commentaire.

JANA T.
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They are getting better!

John S.
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Le client n'a pas laissé de commentaire.

JOSHUA M.
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Upon dropping off, the staff was prompt, kind and professional. Thank you!!

NATHANIEL H.
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Le client n'a pas laissé de commentaire.

STEVEN ROY A.
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I have been coming to this same place for over 20 years and for them to not have me in the computer kind of hurt.

Karen U.
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As soon as we mentioned the fuel problem a team member crawled right under the truck and took a picture to show us the issue.

ADOLFO G.
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Le client n'a pas laissé de commentaire.

CUPERTINO M.
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Le client n'a pas laissé de commentaire.

Tamera S.
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Le client n'a pas laissé de commentaire.

DEVIN S.
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The woman who helped me provided exceptional service and communication.

KEITH PAUL S.
Évaluation :

Matt and his crew always do a fantastic job of being efficient and friendly

Kim T. | Online Move In |
Évaluation :

I was not able to move in the day that I wanted to move in because my card did not work and then the next day I went to move in and they said they were closed at 8:00 and the gate closes at 10:00 and they said no that was wrong so I did not get to move in the second day the third day I did get to move in but I was told I owed them money and I was supposed to get a free month I don't know what happened I decided at that point I'm moving everything out because one it was on the second floor split level had to walk upstairs I am disabled cannot walk upstairs so I said forget it and moved out I am trying to get my money back for my month of insurance but I cannot figure out who to contact on that so I will be going to U-Haul tomorrow and asking them who to talk to.. just make sure you're not in a hurry because if you are it won't matter they are very short staffed and nobody knows what's going on in the buildings good luck.

William G.
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Le client n'a pas laissé de commentaire.

Randy H.
Évaluation :

Fix your online check in and out . The online app 8s horrible.

KEVIN RAY M.
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All good

HECTOR L.
Évaluation :

Keep up the good work.

Lisa L.
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The young adults who worked the desk, and took in the vehicle upon return were superb. Great customer service. Keep up the good work!!!

Marissa M.
Évaluation :

If I could rate my experience a 0 I would. From the start everything went wrong. We placed our order for one location the night prior to pick up, the morning of pick up that location had changed. That location had us for completely different times than what we had reserved. We arrived early to check in but check in took us 20 minutes past our pick up time (tried checking in online to avoid this but the system was not working). Anna who was helping with the reservation from the start was all over the place and not focused on helping us the customers. She went through the entire rental without confirming what was on our order (truck + trailer), only checked us out for the trailer - we didn't realize until we got out to the trailer and she asked what car am I hooking this up to? I was very confused on how this had happened. We had to go back in and do the check out process all over again. She then placed our times for two completely separate times for drop off (one for truck, one for trailer). It was such a horrible experience. The only positive interaction we had at/with the store was with Cole - they were amazing and helpful. They were the only one that caught we had also been assigned the wrong truck. I want it to be known that no one had a bad attitude or was rude there was just a tremendous amount of confusion.

allen C.
Évaluation :

I booked a week in advance and they some how messed up what time and the equipment wasn't even at the u haul I had choose so had to drive farther out of my way and they charge to much I wouldn't recommend u haul go somewhere else. Stay away from u haul

RACHEL B.
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Le client n'a pas laissé de commentaire.

VANESSA A.
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I gave my thoughts to the GM .

Sanford W.
Évaluation :

Read above comments.

Danny L.
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Le client n'a pas laissé de commentaire.

sabrina h. | Premières impressions |
Évaluation :

I never would have thought I'd be crying out of frustration at a U-Haul until yesterday. I spent 3 hours here moving a 5x8 trailer load into a storage unit. This location is severely understaffed, most employees are not trained in all departments, and the technology is slow. I arrived and rented a 5x5' unit, which went smoothly for the most part. When we got most of our stuff down to the unit, we realized it was going to be too small. I went back to the office to upgrade to a larger size, had to wait about 45 min for a staff member who was knowledgable enough to help me. The "only employee who knows storage" (their words) was outside filling propane tanks and a line of other customers were assisted inside while I waited for her. Finally, another employee came and helped upgrade us into another unit. Great, ran back to the storage facility to help my partner move our stuff down the hall to that new unit. Only problem, the new unit was actually already taken by someone else. I went to the intercom system and asked why they sent me to an already occupied unit. Someone said they'd be down "in a minute" to help. Twenty minutes goes by, haven't seen anyone. I call back again and asked if they had meant this other unit that had the same numbers, just in a different order. They said yes and they'd be down "in a minute" to get me a new key. A man came and brought me my third key of the day and told me "if you need help, just use the intercom, since you know how to use it now". Except this time, the key didn't work. I hadn't waited for the other two keys to activate but now this key needed "5 to 10 minutes" to activate. At this point, 2 hours into being at U-Haul, you'd think a manager could override the system, just let me inside and get me to the correct unit? I've been waiting around all day, every time I asked for help someone was going to be "right there" or "in a minute". It was never that quick. My experience here was surprisingly poor. Some of the employees are nice but it doesn't make up for lack of training and staff. I believe that the employees mean well, but they do not have a great understanding of how to prioritize customers, or are too busy, I'm not sure. My issue could have been resolved in 5 minutes if the sole employee with storage knowledge came inside and helped me. I understand there were people waiting to get propane tanks filled, but my issue could have been resolved quickly with her help. Getting through a whole line of new customers, while I was waiting inside for help, does not make sense to me. I would prioritize fixing the issue with the customer that was here first. I would not be leaving this review if things had gone that way. No hard feelings, I think it's a difficult time for everyone, I am just disappointed in my experience here. Thank you for your time.

LARRY N.
Évaluation :

Extremely professional and helpful

JOSEPH L.
Évaluation :

Le client n'a pas laissé de commentaire.

jayben M.
Évaluation :

It would have even nice to know that u-haul provided a free months storage unit if a guest rented a trailer. We had the trailer for 3 extra days because we did not want to unload the trailer and pay for a storage unit. But the entire time we could have unloaded into your free months storage unit and not had $100 in late fees? . Again, no communication at all. The employees at hazel dell have no idea what they're doing. It took us 4 hours to get a unit, and about 5 minutes or less to actually unload the stuff into the unit. Trying to get someone to actually help you would be nice as we were told 3 separate times someone would come down to the storage area to help and nobody did, instead we have to go all the way to your main building to even try and get something across the employees heads to help us! Only 1 person working knew anything about storage units and how they work so we have to wait for only her to help us? This experience was miserable and I will not be using your service again. Moving is stressful enough and when you have to deal with incompetent people, it makes moving more challenging. Your company is worth $4 billion, pay your employees or train them right and maybe they will stay or know how to satisfy a guest

GREGORY B.
Évaluation :

Le client n'a pas laissé de commentaire.

GERALD CLYDE H.
Évaluation :

Great attitudes very professional

JEFFREY T.
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Le client n'a pas laissé de commentaire.

Deon J.
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Le client n'a pas laissé de commentaire.

sandra b. | Premières impressions |
Évaluation :

I needed to move my storage unit to a spot that was more accessible and it was no hassle at all. I believe the person that helped was Kaylen Andrews or something close to that. She about 5'6 with long blonde hair. She listened to all my concerns and made sure I was completely taken care of. On top of that she remained very kind during our conversation. To say the least, she was a delight to work with. Thank you for your exceptional customer service!

KRISTOFER ALLEN A.
Évaluation :

Your parking

FRANK H.
Évaluation :

We had a billing problem and it was handled quickly and refunded. Local manager was great counter help was awesome.

SHARYL EILEEN L.
Évaluation :

I had a great experience. I wasn't expecting a line so maybe if you had something on your website (makes it website feedback) that showed average peak hours (if there was such a thing), that might be nice.

JAMES W.
Évaluation :

Cole was great to work with.....

JAMES EDWARD A.
Évaluation :

I will probably never use U-haul again in my life. Made my reservation 1mo in advance, told me my large van wasn't available 2d before my move! Told me they had a med van. Day of pick-up didn't even have this one promised (Mill Plain Location). Had to drive to another location across the city. Had to take a tiny van instead. This impacted numerous movers, dates, and my expenses. Used PODs to move. Very unreliable and terrible way to run a business. If you don't enforce strict large penalties for customers who don't return vans on time you will continue to punish good customers and reward bad customers.

JAMES EDWARD A.
Évaluation :

I will probably never use U-haul again in my life. Made my reservation 1mo in advance, told me my large van wasn't available 2d before my move! Told me they had a med van. Day of pick-up didn't even have this one promised (Mill Plain Location). Had to drive to another location across the city. Had to take a tiny van instead. This impacted numerous movers, dates, and my expenses. Used PODs to move. Very unreliable and terrible way to run a business. If you don't enforce strict large penalties for customers who don't return vans on time you will continue to punish good customers and reward bad customers.

Charles V.
Évaluation :

Le client n'a pas laissé de commentaire.

ANNA MARIE R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jarres P.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC A.
Évaluation :

I appreciate the convenience of being able to rent a reliable moving truck. It made moving my daughter extremely efficient.

Carter C.
Évaluation :

Le client n'a pas laissé de commentaire.

GINA LEA K.
Évaluation :

This was not the original location for the rental. The original location was 3315 E Fourth Plain Blvd, Vancouver, WA 98661 I had gone to the original location, waited in line for over 20 minutes to be told that the equipment had not been returned yet. It would have been nice to get a notification perhaps 30 minutes prior to the scheduled pickup time that the equipment was not available and to call before I wasted the time. The change in location also increased the miles that were driven by 8 miles round trip. Once I was finally being helped the staff at the Fourth Plain location did find me another facility that had the equipment I had requested available which was the Hwy 99 location.

JEFFERSON G.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES L.
Évaluation :

No improvements possible. You guys were that good.

ALEXA ELIZABETH A.
Évaluation :

Le client n'a pas laissé de commentaire.

Russell W.
Évaluation :

Peter at Hazel Dell Uhaul is awesome. Super helpful and knowledgeable!

DARLEAN JANE J.
Évaluation :

Make it easier to schedule a vehicle and make the number easier to find to do so. I got bounced back and forth as they did not undertand the words and tried to schedule my vehicle humdreds of miles from me. The location was the BEST SERVICE possible. They went beyond understanding when the vehicle was late on the return and add conpensation for my delay.

TODD F.
Évaluation :

Le client n'a pas laissé de commentaire.

PETER C.
Évaluation :

Check all lights on the trailer for integrity

Brenda S.
Évaluation :

Very easy to reserve and pick up the van The personal were very pleasant and helpful and made the whole experience great Will definitely use them again

Kenneth H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tracy B.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM F.
Évaluation :

Got what we needed just a bit of a line, but that is to be expected

Belinda J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JUDY D. | Premières impressions |
Évaluation :

I was needing to move to a ground floor unit and it was taken care of right away with a caring, friendly employee. So happy being a tenant

Atom S. | Online Move In |
Évaluation :

I got a storage unit because I was evacuating for the fire. When I got to your facility I was told I could not start storing thing because they were closing soon and the card reader wasn’t registering new cards. I did get a free night and mileage on the Uhaul truck, but I had to drive 45 minutes towards the house that I was evacuating and I had to worry about all of my belongings and a Uhual truck. Cole was extremely polite and patient so staff were awesome.

Lisa A. | Premières impressions |
Évaluation :

My move in was not a good experience. The staff was amazing and helpful but my key card did not work and the system was not communicating so there was not any way to fix it. This card issue created major difficulty because we had hired movers to help us. They were paid by the hour and had to wait for other movers at the facility to let us in. Luckily someone else was moving in so they would help us by using their key card. The staff said it would work in about 15 minutes, but it didn't. I used the intercom at 15 minutes and they said to give it more time. At 30 minutes I tried to call them again and it was not answered. Finally, after an hour I tried again and they answered and although my key card still didn't work they were able to set the doors so that they would open when we walked up to it. The staff was incredibly patient and helpful. It was insanely busy in the store and they handled the tech issues well.

mark M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan G. | Expérience générale |
Évaluation :

I always got exactly what I needed, when I needed it, with lots of helpful assistance throughout

DAVE J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Annette K. | Premières impressions |
Évaluation :

Very friendly staff and an enjoyable experience.

Pat W. | Expérience générale |
Évaluation :

Thanks to the security fellow who assisted me with locking up my space. I left the lock positioned in the open position and he called me to alert me to come and re-lock the storage area. I think that was a kind and practical gesture.

Catlin R. | Premières impressions |
Évaluation :

Thank you for being accommodating during the pandemic!! Phillip and Anne were especially helpful.

Natalya H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Theresa T. | Premières impressions |
Évaluation :

Friendly staff, good service and everyone was quick to help..

Dave L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

jennifer s. | Expérience générale |
Évaluation :

Key card never worked. Had to makemultiple trips to the iffice while the movers were on theclock waiting. Then despite the employees best efforts to get the door to stay open the doir would shut lockung us out. Spent over an hour dealing with uhaul issues. This cost me an extra 50 dollars in movers fee. The employees were great with great attitudes but the technical difficulties and added expense made the experience bad.

Brett B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Franklin N. | Premières impressions |
Évaluation :

The staff here was very understanding, helpful, And friendly.

GALE F. | Expérience générale |
Évaluation :

Every interaction with the staff was friendly, respectful, helpful, and accommodating. I always felt safe and knew my property was secure and protected at all times!

Edward B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brett B. | Premières impressions |
Évaluation :

Awesome equipment and facilities, great customer service!

LAURIE M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

laurie e. | Premières impressions |
Évaluation :

Very efficient, even in the event of COVID-19.

Peggy C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS A. | Premières impressions |
Évaluation :

Was really pleased with the facility and helpfulness of the staff. Big difference from that incurred in Minneapolis. I also appreciated being able to return the truck to your facility vs. having to drive to facility set-up by Corporate in Portland.

Kelli W. | Expérience générale |
Évaluation :

The facility seemed secure. However, other renters would leave their belongings in walkways and loading areas forcing us to ask them to make a path or move their stuff. The staff should monitor loading areas to ensure everyone is safe and room for all to load and unload. The staff at this Uhaul are nice in person, but do not follow up on verbal commitments. 1. We were verbally told one price, but charged $30 more for our unit. The manager, Matt, did nothing except offer to let us move out. 2. Upon closing one unit, the employee committed to emailing us a receipt and closing document. It didn't happen and we were charged for the next month. Another complaint is when a couple rents multiple units, an access card should be given to each. We were told this is not possible with your system. And,, finally, all fabric (clothing, furniture, rugs) stink as a result of being stored.

Joshua G. | Expérience générale |
Évaluation :

The customer service associates were exceptional. Very professional and friendly. They were prompt to help resolve issues and appeared well trained. Expectations were clear and I got the service I needed at a decent price. Thank you.

Tad S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kellie K. | Premières impressions |
Évaluation :

Always good service :)

kevun s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Alexis C. | Premières impressions |
Évaluation :

Really amazing customer service. The facility was busy, but the staff made sure to give each individual with their full attention. Cole was really great, she took a stressful moment and made it pleasant. I came in not knowing what I wanted and cole took the time to show me each option and answered all questions clearly. The units are very clean and come at a great price. Very happy with the service and unit I got.

Jose S. | Premières impressions |
Évaluation :

Nice and customer service was great.

Stephen S. | Expérience générale |
Évaluation :

Second time I’ve used this facility. Friendly workers. Clean.

Yasmine J. | Expérience générale |
Évaluation :

Great facility and excellent staff..I always trust u haul with my stuff.. Thank you and stay safe.

Joan K. | Expérience générale |
Évaluation :

My needs & expectations for storage and rental truck were met & EXCEEDED! Thank you Vancouver WA Hwy 99 Location! Joanie Kullberg

Donald B. | Premières impressions |
Évaluation :

The staff went out of their way to help my husband and I in our time of need...thank you!!!

Brady N. | Expérience générale |
Évaluation :

Y’all provided storage well, thank you

LAURIE M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Steven B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Steven B. | Premières impressions |
Évaluation :

Staff very courteous and helpful. Great experience.

JEFF C. | Premières impressions |
Évaluation :

Nicole was very helpful.

CHRISTINA L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

GALE F. | Premières impressions |
Évaluation :

Very helpful and knowledgeable employees everytime I've been there. Friendly and always show a willingness to take care if whatever the shoppers needs are.

William S. | Premières impressions |
Évaluation :

Great service and nice facility

Brayden M. | Premières impressions |
Évaluation :

Best Storage Facility Ever!!! 💪💯

mike r. | Expérience générale |
Évaluation :

To be honest I'm truly grateful for these guys. I was going through a rough time and unfortunately had lost the ability to afford the unit. They worked with me so my things wouldnt go to auction.

Nathan J. | Premières impressions |
Évaluation :

All service representatives were a pleasure to work with.

Gina m. | Expérience générale |
Évaluation :

Great all around. Thank you.

JOHNATHAN R. | Premières impressions |
Évaluation :

The man who showed me the unit and set up the account was professional and extremely courteous and fr It only took about 15 minutes and was effortless from beginning to end. Very good experience.

Monica J. | Expérience générale |
Évaluation :

Thank you for your exceptional customer service. Brayden and the manager went above and beyond to make sense of our billing issues and rectify them immediately. Gary and Monica Jochim

Kelli W. | Premières impressions |
Évaluation :

The entire staff is extremely friendly and informative. One suggestion is to tell folks when they reserve storage, they are reserving the size, but not a particular unit.

Stephen S. | Premières impressions |
Évaluation :

Katie was very helpful and friendly. Had rented here before, so we were able to move through the process fairly quickly.

Violet B. | Expérience générale |
Évaluation :

Great, friendly, easy. Thanks

Susan F. | Expérience générale |
Évaluation :

The staff were very helpful- and applied all discounts they could.

Loni R. | Expérience générale |
Évaluation :

It was a good experience.

Stephen S. | Expérience générale |
Évaluation :

I needed climate controlled storage for a few months. This worked out great. Thanks.

MICHAEL T. | Expérience générale |
Évaluation :

It was all good

Shelley M. | Expérience générale |
Évaluation :

The new storage facility is great!

James M. | Premières impressions |
Évaluation :

Help was great.

MICHELLE S. | Expérience générale |
Évaluation :

I’m happy with my experience using U-Haul Storage.

Philip J. | Premières impressions |
Évaluation :

Matt was knowledgeable and professional and personable!

Mary P. | Premières impressions |
Évaluation :

Great customer service. Great facility. Cleanliness is excellent.

Miles H. | Premières impressions |
Évaluation :

Matt is very nice, worked with us on our situation.

Veronica D. | Expérience générale |
Évaluation :

Felt safe, clean unit, Arturo is smart & helpful. Front check in desk could look a bit more organized with space for waiting. Looks like an auto mechanic shop. But here for storage so no worries.

tamara b. | Expérience générale |
Évaluation :

Courteous and helpful

Paul B. | Expérience générale |
Évaluation :

Not enough space here to say how great these people are. Great customer service, well managed and clean. A++ Moving Assistance.Highly recommended for those over 55 needing to move.

Christopher M. | Premières impressions |
Évaluation :

The guy who helped me rent the truck and storage was great. Walked me thru everything and made it easy. Friendly too.

JEFF E. | Expérience générale |
Évaluation :

24 hour access should be available to all without extra charge/cost &/or stay open/accessible a couple of hours or more daily, 7:00 is just too early.

Jeff G. | Premières impressions |
Évaluation :

We rented a storage unit here. All staff were very helpful and friendly. As we left the last time, my husband remarked that we picked the right place.

Jackie C. | Expérience générale |
Évaluation :

Would have liked Sunday time at 8am instead of 9 but everything went well!

Carmen G. | Premières impressions |
Évaluation :

Top notch!

patti K. | Premières impressions |
Évaluation :

the facility and staff are great very secure as far as u swipe card it checks u in then walk a few steps to door swipe to get in I was disappointed didn't tell me my 10x15 is 2 units 10x10 & a 5x5

Robert B. | Premières impressions |
Évaluation :

True professional experience.

Rayetta D. | Expérience générale |
Évaluation :

Prices quoted Online not the same upon arrival to the facility. Very Inconvienent hours. The office closed too early but the unit access should still be open.The staff-great. I wouldn't recommend.

Sherri W. | Premières impressions |
Évaluation :

The staff was good to work with. Brandon is friendly and affable.

laurie e. | Expérience générale |
Évaluation :

Very responsive team!

Kathryn O. | Premières impressions |
Évaluation :

Great crew

Steven T. | Expérience générale |
Évaluation :

I was happy with services provided thank you.

TARA DAWN M. | Expérience générale |
Évaluation :

It is not logical to have the bigger size units on top, they should be on the bottom where it is more convenient for bigger items, and have ramps instead of stairs, its easier on the clients.

Mona P. | Expérience générale |
Évaluation :

With the exception of issues with them actually taking my payment and saving the change they are good people. They did bring a remedy to the issues that I had.

WAINE R. | Expérience générale |
Évaluation :

Great location. Easy to get in and out of, plenty of staff on hand that are responsive.

tony b. | Premières impressions |
Évaluation :

Very helpful and convenient. Hopefully I'll find a home soon.

mona c. | Expérience générale |
Évaluation :

This facility is nice. The employees try to know what the are doing.

Kristine L. | Expérience générale |
Évaluation :

The storage hours should be longer. It is hard to get moved on a Sunday when you only have until 5:00 P.M.

Julia d. | Expérience générale |
Évaluation :

My move out date was 5/27/19 NOT 6/3/19. You guys were good to us. TY for great service!

Jason A. | Expérience générale |
Évaluation :

I don't have any complaints and was very pleased.However, always get feedback from the employees themselves.Trust me, they are actually more important than customers.Wanna know why?Call me, I'll share

gian s. | Premières impressions |
Évaluation :

Excellent customer service.

Gage R. | Premières impressions |
Évaluation :

They done did good

John H. | Premières impressions |
Évaluation :

The staff was very professional and helpful. The wait time was minimal.

Christine C. | Premières impressions |
Évaluation :

Everyone was very helpful

Kim T. | Premières impressions |
Évaluation :

The whole process was very easy!

RICHARD H. | Premières impressions |
Évaluation :

Everything was good. I didn't like that I didn't know where I was going to pick up the truck until the day before. But otherwise, it was a good experience.

Clover S. | Premières impressions |
Évaluation :

Awesome staff... Friendly and very helpful💖

Dawn G. | Premières impressions |
Évaluation :

Great service

Bridget E. | Expérience générale |
Évaluation :

Everything went well!

Marlene a. | Premières impressions |
Évaluation :

Very smooth day with everything.

Kathy G. | Premières impressions |
Évaluation :

I had a last minute situation where I needed quick rental service with trucks and two storage spaces. I received wonderful, prompt and accurate customer service- it was a wonderful help.

WILLIAM T. | Expérience générale |
Évaluation :

i think for $54 they could have left the box for two or three days. one day is rather quick.

Jason A. | Premières impressions |
Évaluation :

Friendly staff, smooth and easy transaction.

don n. | Premières impressions |
Évaluation :

Very professional ,friendly

Jan d. | Expérience générale |
Évaluation :

This was the best storage unit I've ever used. The last one I rented was broken into and not much was done in spite of having insurance.

Steven K. | Expérience générale |
Évaluation :

The staff is above and beyond excellent and accommodating. After using dozens of uhaul locations this is by far the best one I've been to.

Nicole A. | Premières impressions |
Évaluation :

I wanted to rent both storage unit and truck and thought I had but no only truck. had to fill out another app. same info again. Why don't u have system so this doesn't have to happen! very dated sys

Irina N. | Expérience générale |
Évaluation :

I had moving containers delivered. The lady who delivered and picked them up was great. The ladies in the office who scheduled it were also very helpful. Overall a great experience Thank you

Eileen R. | Expérience générale |
Évaluation :

The driver called us twice to inform us of the delivery of our U-Box . She was prompt and personable. We would highly recommend your service !

Richard M. | Premières impressions |
Évaluation :

Your staff and facility is absolutely A-mazing. A friend Peter Clark referred me to come back. The establishment has some tweaking as I spoke to Matt, but he and the new (yr or so) staff is great! l

Julia d. | Premières impressions |
Évaluation :

Nice ppl at the hazel Dell office

Kylie M. | Expérience générale |
Évaluation :

Everyone was really helpful at the hazel dell facility.

Jovita L. | Expérience générale |
Évaluation :

Thank you

Mike H. | Expérience générale |
Évaluation :

I liked getting a free shed with the trailer.

Jan d. | Premières impressions |
Évaluation :

friendly, competent, Cassie especially helpful and understanding of my situation.

Ken L. | Premières impressions |
Évaluation :

Very friendly, attentive and helpful

WAINE R. | Premières impressions |
Évaluation :

Great service. Clean new facility

marvin t. | Expérience générale |
Évaluation :

UBox arrived 3/1 Requested immediate delivery Delivered 3/6 (5 days to receive) Female didn't listen to instruction concerning delivery access. Delivery difficult & unsafe. Move out date 3/6 not 3/8

rod l. | Expérience générale |
Évaluation :

I have used this location several times. I am real pleased with the people and the location and the services. Thank you!

michelle s. | Premières impressions |
Évaluation :

Again, so pleased with this location. Customer service that's provided is awesome and upbeat. All staff is helpful and very well knowledge. Thank you again KC with all your help, U R AWESOME!

Jenny F. | Premières impressions |
Évaluation :

Great, friendly customer service!! Clean facility!

Joan W. | Premières impressions |
Évaluation :

Great friendly customer service

Karynn M. | Premières impressions |
Évaluation :

The reservation process was Fast and efficient. Maxwel was very helpful in addressing my needs and identifying the best storage unit for the amount of size I needed. Thank you!

Brenda S. | Expérience générale |
Évaluation :

Very good service

Andrea K. | Expérience générale |
Évaluation :

Wonderful customer service. Thank you for all of your patience when you answered all of my questions.

Tim B. | Premières impressions |
Évaluation :

The young man that helped me was very courteous and kind and answered every question and took the time to show me around and explain things even when I asked the same question twice because it was so

Heather B. | Expérience générale |
Évaluation :

Employees & Management dont have enough training required to do their jobs and lack customer service skills needed to interact with customers. Access hours are inconvenient.

Zachary S. | Expérience générale |
Évaluation :

Friendly and helpful staff. I would do something about possibly making it a 24 hour availability

rod l. | Premières impressions |
Évaluation :

taken well care of. Explained everything clearly, showed me what I needed to know. No complaints by me. Very professional!

Deborah B. | Premières impressions |
Évaluation :

Great security , clean building, helpful staff

Carl G. | Premières impressions |
Évaluation :

Very impressed with the service and the facilities. The equipment worked well and extending my rental was simple and painless. Unfortunate about the neighborhood, but not much anyone can do about that

Patrick D. | Premières impressions |
Évaluation :

Folks did an outstanding job of taking care of my needs when moving in...

JAMES L. | Expérience générale |
Évaluation :

:)

rodney c. | Expérience générale |
Évaluation :

Good place to rent a storage unit or even a truck! Friendly staff

STEVEN F. | Expérience générale |
Évaluation :

Thank you for your help

sarah k. | Expérience générale |
Évaluation :

Scheduled delivery 3 days after date agreed upon, then yelled at me for asking for a supervisor. Unprofessional

Theresa D. | Expérience générale |
Évaluation :

Everyone was very helpful and friendly. The facility was clean and secure.

David H. | Expérience générale |
Évaluation :

.

Mary S. | Expérience générale |
Évaluation :

Thanks , people pleasant. Specials are good incentives. May return again.

Maggie M. | Réservation |
Évaluation :

The staff at the Hazel Dell U-Haul are great. Very helpful and accommodating. We definitely recommend them.

Tim M. | Expérience générale |
Évaluation :

Thank you for all your help.

Debra P. | Expérience générale |
Évaluation :

Horrible. Boxes screwed shut. Charged for another month , after pick up. Customer service response is HORRIBLE.

Sharon M. | Expérience générale |
Évaluation :

Hey

paul f. | Expérience générale |
Évaluation :

I ordered on line, delivery and pickup were on time. Easy ordering process good value. Thank you

James K. | Réservation |
Évaluation :

Everything was great. The 26’ truck and AT performed without an issue

Floyd H. | Expérience générale |
Évaluation :

Very nice facility. Will use again if needed.

John N. | Expérience générale |
Évaluation :

It was hard getting to our unit because of the construction, but it's better now . Thank you

JAMES L. | Expérience générale |
Évaluation :

This U-Haul facility has been a great one to work with. The staff is always helpful and supportive. Our items were stored well and we had no problems in the years we have used this U-Haul.

Neil D. | Expérience générale |
Évaluation :

Very helpful and friendly staff

Pamela M. | Expérience générale |
Évaluation :

Good experience.

Mike B. | Réservation |
Évaluation :

They were very helpful and nice. I had a complicated and stressful move and they were very patient and helpful.

Anthony E. | Réservation |
Évaluation :

Good job

ROBERT L. | Expérience générale |
Évaluation :

Besides raising storage fees twice on me in a year, everything went as planned. Thank you :)

Janine H. | Expérience générale |
Évaluation :

* All were helpful, Matt & Alicia esp. * Haing Matt's by cell phone # made a huge difference * After-hours return- smartphone app didn't recognize I was there (but worked at Fourth Plain store)

Sandy B. | Expérience générale |
Évaluation :

The staff has always been friendly and helpful. I get propane there due to full time RVing. Its nice to deal with well trained staff in this time we are living in. Thank you and your staff.

Barbra M. | Expérience générale |
Évaluation :

The staff is friendly and very helpful.

JULIE L. | Expérience générale |
Évaluation :

Great staff, facility is well maintained.

GARY G. | Expérience générale |
Évaluation :

Staff were very pleasant and helpful. Never had any issues. We still have a rental space there. Im happy to say, our belongings are safe at Uhaul Storage. Thank You.

donna p. | Expérience générale |
Évaluation :

Very professional

Carol M. | Expérience générale |
Évaluation :

Opening and closing a storage space were a short and quick processes.

Non reviews have been submitted for this location.

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