Customer Reviews for U-Haul Storage of Hazel Dell

3 801 évaluations

8250 NE Hwy 99   Vancouver, WA 98665
(Exit 4 off I-5)

(360) 574-1234

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(360) 574-1234

8250 NE Hwy 99
Vancouver, WA 98665
(Exit 4 off I-5)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Pick up was flawless thank you !!

JEFF K. 
Évaluation :
5

perfect

AUSTIN JOHN GILL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marikka W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRAVIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allison r.  |  Expérience générale 
Évaluation :
5

The team here is awesome. Professional yet friendly and personable.

Jan d.  |  Premières impressions 
Évaluation :
4

I blame corporate more on this experience especially with the lack of explaining checking out the vehicle must be checked via a web link. Very poor with no notification. Utilizing Text communications is not secure and people who do not have a smart phone do not have the ability to address this. Second issue I asked for the driver's wiper blade to be replaced. The gentleman decided to repair the wiper blade vs. replacing it. The wiper blade was worse then just letting it scratch the windshield. Corporate needs to do a better job having their associates review all the requirements for check-out and/or check in of rental equipment.

MICHAEL L. 
Évaluation :
5

Very professional and easy to work with

Suzanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE D M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH ANNE D. 
Évaluation :
5

The personnel at this location have always been friendly and very helpful!! Perhaps they can train the people at the Tacoma location about customer service.

Steven T. 
Évaluation :
5

Alex was great in assisting me and provided great customer service.

Tina T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA G. 
Évaluation :
5

Great experience!

NATALYA K.  |  Premières impressions 
Évaluation :
5

Great experience!

NATALYA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE M. 
Évaluation :
5

Excellent customer service and equipment. This location's saved in my contacts now.

HENRY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA LYNN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmaleta L.  |  Premières impressions 
Évaluation :
5

This locations has a great staff! Very pleased with their customer service and equipment. It's obvious they are there to do their best and they do. Merci.

BONNIE RAE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa a.  |  Expérience générale 
Évaluation :
4

The entire process from beginning to end was the easiest I've ever experienced. A+++ for the entire staff working that day!

TAMMIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEIDI H. 
Évaluation :
5

Very helpful.

Jordan N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID ERIC C. 
Évaluation :
5

An alert would be nice.I was told my things wouldn't arrive for two weeks and was here in a flash.The problem was on the recieving end,I recieved an email of the arrival of the ubox,when I called the receiving uhaul, they said it had not.I called again the same day and spoke with someone else and told them of the email I recieved,Bingo it was there. Thank goodness,I had an email stating it was there to go by!

Rosemarie S. 
Évaluation :
5

Staff was very friendly and helpful.

SYDNEY WILMOTH E C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen M. 
Évaluation :
4

Alex did a great job of explaining and guiding me. Great experience.

Pj O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE C. 
Évaluation :
5

Nothing great job

EDWARD R S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROXANNE Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRAZEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

Contract No: 24952527 Unfortunately I forgot the lovely woman's name that helped me at the 1647 Gordon hwy, Augusta GA location. She was outstanding, understanding and 100 % professional every step of the way. Thank you very much!! She deserves a raise.

aaron C. 
Évaluation :
4

Have the equipment on hand that was reserved! I reserved a pick up truck, but I was given a cargo van instead, which worked ok.

ORRAGEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

The waiting in line at the front counter, we had to wait over 20 min. to start the check out of our reserved Truck & appliance dolly. They did not have any furniture carts available.

RICHARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
3

When I picked up the vehicle, it had just 1/4 tank of gas in it. I drove a total of 20 miles and returned it, as I was in a time crunch. I was then notified that since it is below 1/4 tank now, I was to be charged an extra 30 $. I was also charged for 3 gal of gas, even though that truck gets over 20 miles to the gal. I have used this location for a decade now and never felt taken advantage of nor treated unfairly until now. This type of treatment will lead me to not use U Haul again.

ADAM R. 
Évaluation :
5

Wonderful place and great people!

Paul F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
4

If you are going to rent a uhaul, rent through a u-haul brand location and not the authorized dealers who rent out the trucks on behalf of uhaul; major quality difference. No issues with this location.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE C. 
Évaluation :
5

Everything was very smooth and the entire staff was courteous.

DAVID D. 
Évaluation :
4

only thing was took back truck with full tank of gas/ picked up truck 27,00 $ dollars liter then that

DARREN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIKA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leighton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMM S. 
Évaluation :
5

excellent service thank you

JERALD PAUL A. 
Évaluation :
5

Everyone has been so friendly and helpful! So appreciated as moving is so stressful. The crew always seem to make it a little less so

Terri A. 
Évaluation :
5

As usual the staff at U Haul Hazel Dell are rock stars. I usually try to arrange my rentals through staff member Cole because I know they always go above & beyond to complete my reservation. This time I had to change my rental plans 3 times due to unforeseen issues & yet Cole each time handled it with a “no problem” attitude and in the end the rental I confirmed worked out perfectly. Thank you Hazel Dell U Haul for another flawless rental. See you next month.

ROSE MARIE C. 
Évaluation :
5

Excellent choice for the Cargo Van. I had the Ford model with the 10-speed turbo engine. Drove very well and had great amenities while fulfilling my projects.

DAVID G. 
Évaluation :
3

Please fix rentals properly upon breaks and maintenance from rental use. My truck rental that was issued to me had a check engine light. I was informed that the gas cap just needed tightened due to a evaporation error code. When I re-fueled the truck upon returning the equipment I noticed that the gas tank had a hole in it. I suffered a significant decrease in gas mileage during the rental and a waste of gas upon re-fueling. The gas tank was only bandaged from previous inspection, not replaced.

Kienen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali W.  |  Expérience générale 
Évaluation :
5

Cole was especially helpful and competent.

DIANNA L C. 
Évaluation :
3

When returning there were 2 return lanes with a truck in the first already. In the second the was a trailer with its hitch on the line. I stopped without pulling in for safety and was motioned forward by your employee anyways. I pointed to the hitch but was told to pull in regardless. I pulled in with about 18 inches between trucks. It was successful but I wouldn't recommend that process

CHRISTOPHER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
1

My dealings with UHaul using their “Uboxes” (4 altogether delivered separately) was fraught with unresolved computer problems at their end in that my boxes were separated into two accounts, making it difficult to track them. I spoke to at least 3 people who assured me they would get them on the same order, but this never happened. I also ordered boxes online and received a confirmation for delivery the next day. When no one arrived the next day, they told me the computer was wrong and my boxes were coming the following day. I had to pay workers for standing around, then have them come back the next day. When I called to have the boxes moved out of storage to my new house they told me one of their trucks was broken down and one of their drivers had been exposed to COVID so I would have to wait an extra 4 days, which caused me to have to rearrange movers and extend the storage. They offered to let me trailer them myself, and I'm very capable, but how is a woman in her 60's who has never trailered anything supposed to manage that by herself? Most of the staff I met in person were very nice and tried to be helpful. Overall this has been frustrating and costly and I'm unlikely to use them again.

Janet S. 
Évaluation :
5

Worked with staff member Kaylen and she was great!!

SKYLER H.  |  Premières impressions 
Évaluation :
5

Great people to work with

DONNIE V. 
Évaluation :
5

Mauricio was a amazing salesman- he ensured a vehicle was available to me and went over the details smooth so that I understood- he didn't rush me out the vehicle to check in- in fact he went in and checked if any more trucks was available for my needs- Mauricio YOU ROCK!!!! Every time I come in- HES PROFESSIONAL AND READY TO ASSIST ALL CUSTOMERS

BOBBIE RENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timm S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIETMAR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hansen R.  |  Premières impressions 
Évaluation :
3

Provide better trucks the I used was an older unit and a rattle trap.

BERNADETTE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy b.  |  Premières impressions 
Évaluation :
5

I especially want to give props to Cole for her friendly and fun attitude and patience in helping me choose an option that would work for my physical limitations. The whole staff was wonderful - made unhitching the cargo trailer so easy for me I just had to watch and then drive away when done!

Dianna D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERVIN C. 
Évaluation :
5

I own a home staging business and will be renting quite frequently. So thankful I have this location close by with such great, friendly service!

Jennifer B. 
Évaluation :
5

Matt and his team were very helpful for my families moving needs. They had all the moving supplies needed to make my move effortless. The 20 foot truck I used was the perfect size and very clean. It's been awhile since I last rented a truck from uhaul but, liked the new rental system they have put into place. Was one less thing to worry about on the move on how easy it was. Thanks Matt and team.

Matthew J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gene N. 
Évaluation :
5

Hand sanitizer and sanitation whipes, for clients to use,, since we live in a pandemic

GARY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaci V. 
Évaluation :
5

Excellent service à la clientèle

Janet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMM S. 
Évaluation :
5

Send one of these guys to teach your staff at the San Francisco location about how to act like a friendly empathetic human being.

SHABBIR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP R. 
Évaluation :
5

I could not be more happy with the whole process in renting the truck I needed to take care of my needs. The staff from start to finish were WONDERFUL!!! THANK YOU SO MUCH

SUSAN B. 
Évaluation :
5

Cole did an amazing job with the return. Very professional, kind and understanding! Thank you Cole.

Elizabeth L. 
Évaluation :
3

The main guy was awesome

Jason L. 
Évaluation :
4

Check in process to look at a tiny picture to determine if there is previous damage is RIDICULOUS! You can barely see a thing on a small picture on a cell phone... this should be done in office or you should use a large IPAD like they do at Enterprise rent-a -car. Then you expect someone to pay for damage that they couldn't see to begin with... ???

Alycia S. 
Évaluation :
5

Easy pick up and drop off experience. Staff at this location was personable and efficient. Will rent from this location in the future!

JOE Y. 
Évaluation :
5

They are very friendly and nice costumer service!

ANTONIO S. 
Évaluation :
3

I called to let them know I was going to be there at 5:30 to pickup the rental instead of 4:00. They cancelled my van but luckily still had it when I got there at 5:30.

KIRK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKIE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
3

You don't have to be masked Nazis. There aren't that many people in the store. Maintaining social distancing is not a problem.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNITH S. 
Évaluation :
5

Arturo was wonderful and there is nothing you could do to improve our experience. I would recommend this location to anyone! Excellent service!!!

Ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN H. 
Évaluation :
5

This U-Haul storage and rental place is the best in the Vancouver WA area.the staff and employees are very helpful and understanding unlike the store on Andresion here in Vancouver

jeff s.  |  Premières impressions 
Évaluation :
5

The entire experience went smoothly and the cost was spot on. Merci.

Jonathan I. 
Évaluation :
5

The stair up to the unit were a surprise for a newer building. But, it all worked out.

Eric S.  |  Expérience générale 
Évaluation :
5

I don't think anything can be improved upon. It's always a smooth transaction when I rent from this location. Always pleasant! Thank you!

THERESE' A. 
Évaluation :
5

Easy, fast quick. Clear communication by desk representative. Excellent service and communication by representatives both times I called to reserve a truck and validate reservation.

EVANGELINE CHRIS C. 
Évaluation :
5

They were prompt and professional.

Darlene J. 
Évaluation :
5

Tobias Vaughn was very help full. He was able to change my drop off location for both truck and tow dolly witch were two separate transactions thanks to the Bakersfield location. He also was a first hand witness to the damage my vehicle took due to the improper hook up of the tow dolly witch was done in Bakersfield.

David Z. 
Évaluation :
5

The young woman who helped me was awesome.

DARIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MERLE P. 
Évaluation :
5

Alyssa was really awesome. While swamped with customer's, she was able to think fast, and handle everything I needed with limited resources, while helping a new guy train.

Frederick E.  |  Premières impressions 
Évaluation :
5

Always a positive experience with this store in Vancouver

Ingo J. 
Évaluation :
5

Everything was great , the only issue was someone forgot to tighten the hutch knob as the trailer pooped off on 7&th. We blocked traffic and had a heck of a time getting it back on with the two of us With help from a passer by we got it on finally . We dropped of off this at and had hoped for a few bucks off the bill for the slight mishap Ty Vickie

MARK J. 
Évaluation :
4

Check out took a little longer than anticipated probably because it was the last Saturday of the month. The staff were great, friendly, knowledgeable and helpful.

Jay E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK S. 
Évaluation :
5

Very friendly and helpful staff. You could eat off the clean floors!

Mark F.  |  Expérience générale 
Évaluation :
3

Card reader does not work properly even when staff helps. Double opening door at 10am today did not open with card, code or employee code. Had to use code to get into walkin door. That is frustrating. Luckily uhaul has excellent employees who try really hard. For that I am thankful.

VICKIE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H.  |  Premières impressions 
Évaluation :
2

I set up automatic payments online then they didn't go through and I was charged a late fee, so then I called the office and set up automatic payments that way and then was charged a late fee *again* the next month. When I went to move out there were five people behind the desk, only one of whom was occupied on the phone, who couldn't be bothered to help me. The policy of not pro-rating after move out is also pretty bizarre. It's too bad that U-Haul is a monopoly without much competition. Matt was responsive and did a good job, but this is just a bad company.

Sydney S.  |  Expérience générale 
Évaluation :
5

Thx for everything

Gerald H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melanie m.  |  Expérience générale 
Évaluation :
3

Facilities are good, but seemed there were persons loitering around who weren't dealing with a storage area.

Julie E.  |  Premières impressions 
Évaluation :
5

Merci.

Brandi J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
3

I rented a storage unit but they failed to tell me I had to walk up 10 stairs with my furniture. Otherwise I wouldn't have rented from them. Misrepresenting

Suzanne D.  |  Premières impressions 
Évaluation :
5

Person that help me went out of her way to go the extra mile to be sure I understood the ins and outs securing storage 👍

richard p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph f.  |  Premières impressions 
Évaluation :
5

Just make sure you double check your check out paperwork... the clerk accidentally moved out the unit next to mine, had to have it fixed since my units were still active. BUT super clean facility, super helpful, felt very safe with security. would recommend to anyone. go to hazel dell storage :)

melissa r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA F.  |  Premières impressions 
Évaluation :
5

This location is the best. Helpful, friendly staff, quick service and decent prices make for a very satisfying experience.

THOMAS H.  |  Expérience générale 
Évaluation :
5

A great experience.

Janis M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon B.  |  Premières impressions 
Évaluation :
5

The customer service agent (Cory, I believe) was energetic, was more helpful than most employees we've worked with here, and was very informative! Gold star and a raise!

Teresa C.  |  Premières impressions 
Évaluation :
5

Everyone very helpful.

John K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherrie w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca c.  |  Premières impressions 
Évaluation :
4

The man that helped me was very helpful and courteous.

Joann N.  |  Premières impressions 
Évaluation :
5

Great experience. Thank you

Angela Susan P.  |  Expérience générale 
Évaluation :
5

Young professional staff. Got me in, out, and a free month of storage. The facility is always clean and secure. Merci.

daron k.  |  Premières impressions 
Évaluation :
3

Like most Uhaul facilities there was a lot of waiting in line. Understaffed….

Jim S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD LEE S.  |  Premières impressions 
Évaluation :
5

I rented a 5 10 10 but we saw I knew it was to small. I went back and was able get bigger one.

Elizabeth O.  |  Premières impressions 
Évaluation :
4

All is good.

steven c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny R.  |  Expérience générale 
Évaluation :
5

I cannot describe how you basically saved my life by allowing me several extension on my rental. As far as the storage goes when I leave in the storage unit well you know you never know if you'll be back to get it the only take the things that I need and leave the rest you're somebody else that needs it now make sure that I leave the key in town so that I can donate items out of my storage lock up while I'm out of town. I pray that other follow and that the storage or people don't maybe killing this year off of everybody not to say that I wouldn't buy a few hundred. Not to say that I wouldn't Buy budget storage units cuz I would not to say that I wouldn't buy a bunch of storage units cuz I would and I probably will but I'll could do charitable service in donating it

douglas V.  |  Premières impressions 
Évaluation :
5

I was very impressed with the staff and how helpful they were

kori r.  |  Expérience générale 
Évaluation :
5

I was pretty picky about which unit I wanted to use. Arturo answered all my questions and helped me look at a few to find one that satisfied me. I imagine it could have been a frustrating experience for Arturo, but he never became frustrated with me and was extremely helpful. I was very pleased with the service and was especially pleased with how much Arturo helped me solve my problems. Merci!

Joshua C.  |  Premières impressions 
Évaluation :
5

The staff were universally helpful and pleasant to deal with.

diana r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Expérience générale 
Évaluation :
5

The day I came in, I was having a really bad day and they made me feel comfortable and was very helpful!!

KHRISTINA MARIE G.  |  Expérience générale 
Évaluation :
2

Who would design storage facility with stairs? The place is clean, but hauling boxes, etc on the stairs is a huge work. I should have called instead of reserving it online.

Keith W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristi G.  |  Premières impressions 
Évaluation :
5

Great customer service. Kind and polite

Jackie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA A.  |  Premières impressions 
Évaluation :
5

The homeless people where all over made us nervous to walk away leave our stuff unattended while loading and unloading

Amy A.  |  Expérience générale 
Évaluation :
5

Everyone one is so kind and helpful. 😇

Kristene P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale S.  |  Expérience générale 
Évaluation :
1

called up to rent a storage unit for a 5' wide habitat that I got from work as well as a 1500 sq foot home and we went through 3 units (Not one time did they check the doors for proper access for me) assured me that each one that the habitat that I got would " FIT JUST FINE" so I unloaded the stupid thing trusting them at their word that it would fit ... it did not I was less than impressed, and due to the problems with the rental unit I had to leave the Habitat in the back of one of the rental box trucks (of which I was assured that I would only be charged one day because of all the hassles) I got charged for the full time (not just one day) and they never bothered to cancel my storage unit that I obviously would NOT be using since I couldn't get anything through the doors ... NOT HAPPY with this location at all ... will not now and will never rent from this location again.

Kellie V.  |  Expérience générale 
Évaluation :
5

The staff were very helpful and the storage was clean

Jerry C.  |  Expérience générale 
Évaluation :
3

I love the 24 hour access & climate control for my electronics and paintings I typically work all day so everything else is usually after 10pm I love all the cameras they make me feel like my stuff is safe.... As far as the company overall It used to be better...they rent to anyone now constantly finding garbage in donations have even found drugs a time or 2....and they fired their best employee....vince had great customer service skills and helped every chance he could

Nichole S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R.  |  Expérience générale 
Évaluation :
5

I was not real clear on the double locations to scan at the entry to the storage building. All else including the staff were great.

Jim S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY EUGENE H.  |  Premières impressions 
Évaluation :
1

This is the worst uhaul facility I have ever experienced. Phones are rarely answered, you get the worst service from this place. Employees are rude. I rented a 19,95 $ truck, for a day only to find out it was for only 12 hours and the employee who rented it to me failed to tell me it had to be back by 8am the next morning and when I turned in the truck after I filled the gas tank which was not full to begin with, but the vehicle is parked on a slant so it appears the tank is full when it is not. Next week I will try and close my last storage unit with Uhaul and never use their services again.

Alan K.  |  Expérience générale 
Évaluation :
4

These guys have helped me out so much with the struggles of financial problems throughout the pandemic. There is a newer girl (autumn?)who needs some more customer service training.. but overall been a great experience at this location

MARINA C.  |  Premières impressions 
Évaluation :
3

My access was to be until 10 pm. I had moved quite a ways away and was trying to move out. I came in on a Sunday right at office closing (5pm) and my card wouldn't let me get in. I went to the office and the girl was rude saying they're closed and brushed me off. I said I have access until 10pm, even says so on my app. She just repeated "we're closed" I went BSCK to the storage facility as 2 employees were walking away, I asked for assistance and they flat out ignored me. Turned around and looked, then kept walking away. Luckily another guy came. He spoke with me a moment, looked at my app to see the time I had access, and fixed it from his phone. No one else even tried or gave me the time of day.

Angela S.  |  Expérience générale 
Évaluation :
5

I just had no clue how to open the door with where the lock goes to get in it at first, but it is my first storage unit. But yes very clean.

Kathleen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda S.  |  Premières impressions 
Évaluation :
5

You have my last name is wrong, you have it as “Sokberk and it actually Solberg.

Cynthia S.  |  Premières impressions 
Évaluation :
1

I was told the storage unit would hold a 1 bedroom apartment so I gave up another unit someplace for this one. That was a lie.! I could not fit it all in the unit and it was the WORST experience I have had and would never recommend this to anyone. I was told my only option was to rent another unit... after what I was told was a lie.

TRACIE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori H.  |  Expérience générale 
Évaluation :
3

Impossible to call location office. Check in and out is annoying and does not help the security. Random people were in and out often without sliding a card. Northwest Self Storage is cheaper, more friendly and had better access and customer availability when calling the office. Also, was a climate controlled facility.

Kyra W.  |  Expérience générale 
Évaluation :
4

Very Helpful with all my questions

Albert L.  |  Premières impressions 
Évaluation :
5

Very good customer service. Nice place Clean

Joseph R.  |  Premières impressions 
Évaluation :
3

The staff were professional and polite. However, I was not aware that you required extra phone numbers etc for the registration. As I had left my phone in the car and it was pouring rain I did not want to go retrieve it. I had no choice. It would be extremely nice if a FULL accounting of required information was listed in order to avoid confusion. Also, the 10x10 unit assigned to me already had a lock on it. I ended up with a 10x15 as that is what was available. I assume the charge will be for the assigned 10x10 unit as you were unable to provide the unit contracted for.

Shiela D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jolynda H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda J.  |  Premières impressions 
Évaluation :
5

I was needing to move to a ground floor unit and it was taken care of right away with a caring, friendly employee. So happy being a tenant

JUDY D.  |  Premières impressions 
Évaluation :
2

I got a storage unit because I was evacuating for the fire. When I got to your facility I was told I could not start storing thing because they were closing soon and the card reader wasn't registering new cards. I did get a free night and mileage on the Uhaul truck, but I had to drive 45 minutes towards the house that I was evacuating and I had to worry about all of my belongings and a Uhual truck. Cole was extremely polite and patient so staff were awesome.

Atom S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE J.  |  Premières impressions 
Évaluation :
5

Very friendly staff and an enjoyable experience.

Annette K.  |  Premières impressions 
Évaluation :
4

Thank you for being accommodating during the pandemic!! Phillip and Anne were especially helpful.

Catlin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalya H.  |  Premières impressions 
Évaluation :
5

Friendly staff, good service and everyone was quick to help..

Theresa T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward B.  |  Premières impressions 
Évaluation :
5

Always good service :)

Kellie K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin s.  |  Premières impressions 
Évaluation :
5

Really amazing customer service. The facility was busy, but the staff made sure to give each individual with their full attention. Cole was really great, she took a stressful moment and made it pleasant. I came in not knowing what I wanted and cole took the time to show me each option and answered all questions clearly. The units are very clean and come at a great price. Very happy with the service and unit I got.

Alexis C.  |  Premières impressions 
Évaluation :
5

The staff went out of their way to help my husband and I in our time of need...thank you!!!

Donald B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINA L.  |  Premières impressions 
Évaluation :
5

Best Storage Facility Ever!!! 💪💯

Brayden M.  |  Premières impressions 
Évaluation :
4

Help was great.

James M.  |  Premières impressions 
Évaluation :
5

Matt was knowledgeable and professional and personable!

Philip J.  |  Premières impressions 
Évaluation :
5

The guy who helped me rent the truck and storage was great. Walked me thru everything and made it easy. Friendly too.

Christopher M.  |  Premières impressions 
Évaluation :
4

The staff was good to work with. Brandon is friendly and affable.

Sherri W.  |  Premières impressions 
Évaluation :
5

Everything was good. I didn't like that I didn't know where I was going to pick up the truck until the day before. But otherwise, it was a good experience.

RICHARD H.  |  Premières impressions 
Évaluation :
5

Awesome staff... Friendly and very helpful💖

Clover S.  |  Premières impressions 
Évaluation :
5

Great service

Dawn G.  |  Premières impressions 
Évaluation :
5

I had a last minute situation where I needed quick rental service with trucks and two storage spaces. I received wonderful, prompt and accurate customer service- it was a wonderful help.

Kathy G.  |  Premières impressions 
Évaluation :
5

Again, so pleased with this location. Customer service that's provided is awesome and upbeat. All staff is helpful and very well knowledge. Thank you again KC with all your help, U R AWESOME!

michelle s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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