Customer Reviews for U-Haul Storage of Hazel Dell

4 525 évaluations

8250 NE Hwy 99   Vancouver, WA 98665
(Exit 4 off I-5)

(360) 574-1234

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(360) 574-1234

8250 NE Hwy 99
Vancouver, WA 98665
(Exit 4 off I-5)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The tail light was smashed and the trailer was quite old and torn up

Sherri T. 
Évaluation :
5

The advertising “$19,95 in town” is misleading and the 0,89 a mile additional cost should be more prominently mentioned in your advertising. But overall the custom service at this location is excellent. I've been doing business there for a decade.

Chere W. 
Évaluation :
2

Did a six hour time. Went out to eight hours so I was charged double. They said counted for two days. Wasn't informed in the beginning with this. They should have atleast pro-rated it. I was called on my phone as someone working there asked how much longer it would be, because someone wanted a 10ft truck as I was driving, so I rushed everything just to get a double fee.

WESLEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa C. 
Évaluation :
2

I walked in to rent a trailer, I was told “there are none available” and the guy didn't want to take the time to explain. We were told we would have to call the reservations phone line to get a one-way trip trailer booked. Out of frustration I ended up walking out to my truck and making a reservation online. I walked back into this location and within 2 mins we were walking back outside to hook my truck up. The second half of the interaction was smooth.

Maura P. 
Évaluation :
4

Have a picture showing where the truck ID # is located. It was hard to in the dark.

Mark W. 
Évaluation :
4

Security could be improved by keeping homeless away

Jesse N.  |  Expérience générale 
Évaluation :
5

Fast and easy

MARCUS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R S. 
Évaluation :
4

Not enough loading spaces marked for loading and unloading only. When I moved out people helping others load parked in spaces next to the building reducing how many people can have access to their unit. Bathrooms "Out of Order" and Drinking Fountain not working.

Gregory M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jananda F.  |  Expérience générale 
Évaluation :
5

Great service

Christopher C. 
Évaluation :
5

All good. Staff working there are very helpful and efficient.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Everything was great

Don W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally E. 
Évaluation :
5

Service Airbag warning message on the dash...Maybe make sure the airbags are working properly before renting the truck????

Steve G. 
Évaluation :
5

Only complaint is not having elevators to access the upper level.

Markisha B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H.  |  Expérience générale 
Évaluation :
4

They were Helpful took care of any problem that arose.

Don C.  |  Expérience générale 
Évaluation :
5

In the last 2 weeks I had been in there 3 times, I even rented a storage unit. Everyone is great.

Susan P. 
Évaluation :
5

Double checking to ensure an order is complete. Not a big deal, but I returned to the Hazel Dell location after picking up the trailer to pick up the moving blankets that were not in the trailer.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

If I ever need a storage unit again....I will be back at this location. Awesome staff and management who truely care about their customers. Thanks a bunch Uhaul! Happy Holidays.

Angela S.  |  Expérience générale 
Évaluation :
4

The kid who set me up was a bit distracted while checking me out. He had a headphone in one ear and I think he was listening to something else. Randomly started laughing. The associate who checked me back in when returning the trailer was professional and polite.

Cody C. 
Évaluation :
5

I frequently rent trailers at this location. Staff are always helpful and courteous!

Dwight L. 
Évaluation :
1

Johnathan is an rude ass ! I rented from here for over 25yrs….No More….I will drive across town to another location as long as he is employed there

MIKE F. 
Évaluation :
5

The "one month free storage with the truck rental" was a blessing! It really helped get us get organized with our move. Thank you, very much! Everyone, at all of the U-Haul locations involved, have been very accommodating, courteous and professional! Merci.

Kim R.  |  Expérience générale 
Évaluation :
5

Very organized - The guys were great, and they hooked the trailer on for me which was most helpful!

Barbara M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda j.  |  Premières impressions 
Évaluation :
5

Everything was great, and helpful, had to change my storage unit at the last minute, and they were able to accommodate my needs

Susan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy M. 
Évaluation :
5

Nothing to improve upon. The customer service reps are very down to earth,sharp and professional without being robotic puppets. Stellar crew.

BRAD M. 
Évaluation :
5

Very helpful staff, but you should look into upgrading your computer system. Manytimes it would pause or even lockup during my transaction. Thank you, Brad Z

BRADLEY Z. 
Évaluation :
4

Personnel amical.

Tim C. 
Évaluation :
5

Nothing. Was easy start to finish. Staff were friendly and courteous. Online reservation system worked great.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Wonderful help and friendly staff

Eno R.  |  Premières impressions 
Évaluation :
5

Great customer service from all!

Shelley G. 
Évaluation :
5

Jonathan (Johnny) is an exemplary employee. I had three units at your facility and the first time I dealt with Jonathan and each subsequent time I hoped I would be able to deal with him. I arrived at the storage facility with a trailer after having driven 2 000 miles from Northern Michigan. I was tired and Jonathan took care of me and even stayed past 7pm to ensure I had unloaded my cargo and unhitched the trailer. He deserves a raise and extra paid vacation days. His diligence and patience has made the whole process stress free. You should make him the manager!

kauser k.  |  Premières impressions 
Évaluation :
5

The guy at the Dallas in Oregon where I dropped off the truck yesterday was amazing, wonderful company and good people !

Lou R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNA T. 
Évaluation :
5

The staff was great, I was in and out in less than 10 mins. Return was equally as easy. Best rental experience I've ever had. Truck was clean and serviced our needs.

Lafayette H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry E R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
5

We have been very happy with the Uboxes that we have now used three times.

Craig B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kyle I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
3

I did get upset about not seeing the wiring kit. Called u-haul where I got the hitch installed. They told me where it was and they kept their calm.

Robert E. 
Évaluation :
5

I was pleased with the location and it was well maintained. The van I rented did look like it hadn't been washed recently - dead insects on the hood, for example.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tetiana O.  |  Expérience générale 
Évaluation :
5

The young woman who assisted me with the rental was especially cheerful and helpful!

DWIGHT L. 
Évaluation :
5

Everyone was very helpful and friendly. Bo probmels from start to finish. Thanks so much for your wonderful personnel and customer service.

MARTA B. 
Évaluation :
5

nothing. everyone was great

Lauren C. D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Callie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY N.  |  Expérience générale 
Évaluation :
3

Lower your prices, other than that they're doing fine.

Richard M. 
Évaluation :
3

Facility layout

Lloyd R. 
Évaluation :
5

Lower per mile charge for local rentals.

Vincent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
4

Would not accept a digital international driver's license. Those license are only issued digitally. Recommend upgrading system in order to accept those.

George Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUE M.  |  Premières impressions 
Évaluation :
5

Good equipment, EXCELLENT staff. Thanks

StephenC A. 
Évaluation :
5

Staff very helpful rented a truck and a storage unit.

Jeff G.  |  Premières impressions 
Évaluation :
5

Very nice and cooperative staff with every concern I had. Thanks guys,it is appreciated! Danny

Danny S.  |  Expérience générale 
Évaluation :
5

Hazel Dell storage is both convenient and affordable. Excellent service à la clientèle. Happy and satisfied

Troy H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikkole S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronny O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M.  |  Premières impressions 
Évaluation :
1

No communication and it took months and multiple appointments to get the job done

david H. 
Évaluation :
2

furniture pads took up room I could have used for boxes but they said I had to have them. When I ordered the Uboxes they let me pick the delivery day and pick up day, they said nothing about the dates changing. I had it figured with the person on the phone to be dropped off the June25th approx. two weeks at Lyle, Wa. address picked up the 18th (I asked for the 8th but they could do it) then delivered to Spokane in 3 days and i planned to unload before 30 days ended. What happened is I paid workers to fill Uboxes starting the 25th but they were delivered 29th so I had to pay extra to the workers(they had other jobs scheduled) to get it done by the 18th as that was the scheduled pick up date. U-Haul pickup the boxes but instead of delivering them to Spokane they took them to Vancouver, WA another 150 miles farther west. Then they held them there until they delivered the 29th. so U-Haul hold the boxes 11 more days before delivering them. Then charges me another months rent. My helpers are not available at the later date so I am trying to unload by myself. I call to complain in and the U-Haul person gives me until the 9th with no charges in Sept. I manage to get boxes unloaded by the 3rd but when I went to pay my mortgage U-Haul had took out another months charge in Sept. I called up Sprague address told them they were ready for pick up Sept 3.And that I had been charged for Sept which she had said I wouldn't, she said she would send a note to division St U-Haul to reimburse me. They waited and picked them up the 9th, I was only partially reimbursed for Sept. then I get online and reread your guarantee. It said U-Haul will pay $50 a day per unit if there is delay in delivery. Well you delayed in delivering them to my home in Lyle, WA, 5 days put off pick them up for another week then delayed in delivering them to my home Spokane, Wa. 11 days and you are charging me rent the whole time you are holding. I used your service because I am keeping up with two severely disabled adults and my 82 yr old mother. I needed help. So are you going to hold good on your guarantee $50 a day per unit for delaying?

Brenda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan C. 
Évaluation :
3

The staff was good. Knowledgeable, They tried hard. Truck was OK but getting long in the tooth. It's a tough business.

Terry S. 
Évaluation :
5

Nothing. The employees were knowledgeable, helpful and friendly.

Susan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S.  |  Premières impressions 
Évaluation :
3

The big sliding doors to get in where not working 2 days. And it was during office hours, just made it harder moving the big stuff having to use the little door!

Rachel O.  |  Premières impressions 
Évaluation :
5

I didn't mind being re-directed to a different location in the area but unilaterally changing the pick up time created big issues for us.

Michael D. 
Évaluation :
3

The covering for my U-Box was installed incorrectly after my movers filled it. When my movers claimed my box at my final destination, it was forklifted onto the trailer based upon what appeared to be the front vs. the back end. My movers arrived at my new home with my box, but when we attempted to unlock it, we discovered that the cover was backwards meaning that the back end of my box was at the rear of the trailer while the locked door was up by the trailer hitch. This required my movers to return to the Uhaul location, get the box and cover corrected, then drive back to my home for unloading. A lot of wasted time and effort due to a mistake made at the beginning of my move.

Peggy D. 
Évaluation :
5

The truck I had today made a noise while at a stop. This did it 2 times. It did what I needed to do.

Michael M. 
Évaluation :
3

Customer service was ok. But the u haul truck wouldn't start after we loaded my stuff. We had to ask someone that was helping. They had jumper cables. Lucky they did.

Karen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Don't screw it up!

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara H.  |  Premières impressions 
Évaluation :
5

The desk clerk, Isaiah, was absolutely AHHHMAZZZBALLS. I was on a bit of a time crunch and working off of two hours of sleep within the last 24 hours from moving a 5 bedroom house to 4 different locations solo and had only about 30 minutes left of my truck rental to load up the little remnants i had into a storage unit. He was lighting fast without even passing up the important disclaimers and regulations and even assigned the most convenient unit for me to unload to. I broke down trying to figure out how to get the latching mechanism to close and the woman working at the units ( I wish I could remember her name, but I didn't make a mental note of it through the panic) was calm and helpful. She assisted me through it with enough time to get back to the truck check in on time. I will honestly continue to use this facility for all of my moving needs (which is absurdly often) thanks to the delightful and understanding staff.

Samantha M.  |  Premières impressions 
Évaluation :
3

The only complaint I have is that above me there was an oil leak and they put cat litter on it and so all this cat litter and just dirt fell on top of all of my storage boxes and then beside me there was some sort of a leak that leaked into my side of the storage unit other than that it was great

susan a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samantha l.  |  Expérience générale 
Évaluation :
2

The truck smelled of cat urine. No other truck available. Suffering from headaches now. Think of retaining a lawyer. Unacceptable

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mattea C.  |  Premières impressions 
Évaluation :
5

Very good experience well maintained would use again!.

Joseph R.  |  Expérience générale 
Évaluation :
5

Everything was great. Carlos was awesome!

Cynthia A. 
Évaluation :
5

I was impressed by the staff and how friendly they were. The quality of the trailers was more than I expected and reasonable in price. I wish I could buy one of them but they said your company doesn't sell them.

James H. 
Évaluation :
1

Picking up the truck using the app was ridiculous. It took two hours to find out the location I was originally at could not help me. I finally called somebody on the one 800 number and had to drive to the other side of town to pick up the right truck. This ended up costing me extra miles that I did not originally anticipate. The personal interaction was fine. But using the U-Haul app I would strongly recommend not doing.

Clayton R. 
Évaluation :
5

The service was great & fast. Thank you

Chauncey B. 
Évaluation :
5

Customer service was great, vehicle was clean and ran smoothly

michael M. 
Évaluation :
5

I have used the Hazel Dell location for more than 30 years. The equipment and trucks have always worked well for me, and I have noticed in the last 15 years the emphasis to moving to newer equipment. The trucks (especially the diesels) are not quiet on the highway for long moves, but they keep them aligned with balanced wheels, so the ride is as smooth as one can expect. I've never had slow or incompetent service from the staff, even when they're obviously slammed. Having some background in retail myself, I think it is a testament to local management that everyone has a shared vision and is motivated to provide service with a consistently good attitude. I hope everyone there is paid superbly.

David B. 
Évaluation :
5

N/a

Erik W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy E. 
Évaluation :
5

Everything, I mean EVERYTHING went smoothly and efficiently at this U-Haul facility!! From renting the truck to the storage, to checking out. Staff always quick to help and no waiting!! I couldn't figure out the card process of opening the storage on a Sunday and a staff member was right there to assist in my first time, after hours access to the storage building….would highly recommend!!

Angela C.  |  Expérience générale 
Évaluation :
4

Also a busy location. My first time here. An associate was training a new employee. Friendly, helpful, and professional

Catherine S. 
Évaluation :
1

rude and over priced, then when I returned it played like he didn't know me.

David A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY G. 
Évaluation :
5

The left turn sign does not work on that trailer

Brian R. 
Évaluation :
5

Great customer service. I will return.

Marilyn S. 
Évaluation :
5

Thank you. It was definitely what we needed for the time

Patricia T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edilma M. 
Évaluation :
5

MY FAVE LOCATION THE STAFF THERE GO ABOVE AND BEYOND FOR ME ALLLLLLL THE TIME! will not go anywhere else

BOBBIE RENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Camille was amazing and such a pleasure to work with when I closed out my account. I am very grateful for her.

JULIE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Carlos was amazing and nice! He helped with everything and answered all the questions I had! He was amazing

Peggy V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly R. 
Évaluation :
5

I had no problems with this facility and their staff

Lavonnia R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda O.  |  Expérience générale 
Évaluation :
5

Great employees, great value

Lynette H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alecsander D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlee H.  |  Premières impressions 
Évaluation :
5

No waiting in office!! That's number one…staff available immediately to renting the truck to renting the storage & returning the truck. Clean, friendly knowledgeable….all of the above!! Would highly recommend this Uhaul facility!! I had just recently suddenly lost my mother and had to store keepsakes ASAP and this made the final push of cleaning out her rental so easy! I needed that after all we have been through. A big THANK YOU….I'd buy them a pizza dinner!!

Angela C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri M.  |  Expérience générale 
Évaluation :
4

Hated the walk up to the third floor.

Ronnie R.  |  Expérience générale 
Évaluation :
5

Awesome staff

Samantha M.  |  Expérience générale 
Évaluation :
5

My experience with UHaul was excellent. Matt Cruz runs a tight ship. His staff are great. Matt works overtime to keep his business operating at 110 %. Thank you Mike Murray

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M.  |  Premières impressions 
Évaluation :
2

I asked you to set up autopay, you didn't set it up, and by the time o found out you had already charged me a late fee for the payment that was supposed to go through automatically. Then you embarrassed me by mailing my emergency contacts about it.

Devin K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

eric j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylie D.  |  Premières impressions 
Évaluation :
5

My comments are second hand because I wasn't at the facility, as my mover handled everything and I just arranged payment by phone. Everything went smoothly from my end.

Marcy F.  |  Expérience générale 
Évaluation :
5

Everyone I interacted with at this location over the last 5 months was incredibly kind and helpful! The entire process was very easy to navigate and closing my account was a breeze

Onjanique D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D.  |  Expérience générale 
Évaluation :
5

Thank you all again for your patience and understanding. May God bless you!!!

Dan K.  |  Expérience générale 
Évaluation :
3

I moved from out of state and set up storage rental ahead of time. Went in to verify that I had my units and where we could park the truck only to arrive the day the truck arrived to find that my units were cancelled. Thankfully the staff was able to help me get new units but it was stressful.

Violet M.  |  Premières impressions 
Évaluation :
5

The staff are super cool. Always helpful and approachable. Thanks dudes!

Zachary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATHEW S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margaret C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley C.  |  Expérience générale 
Évaluation :
5

You should have access to our storage unit in 24/7 if we have a card

Tabatha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette B.  |  Premières impressions 
Évaluation :
1

I had every possible issue with you guys. When I first open my unit you made an error and my key didn't work, your guises system had a glitch in auto pay stopped working and you charged me a late fee, I made a reservation to downsize from one unit to another and the call center put my name incorrectly and got the wrong storage unit and then when I had to move there was no available unit that I could use so I literally had to go to a different storage facility. There were so many issues with just the bookkeeping and being at the unit the alarms will go off all the time even though I checked in and it was so loud and so ridiculous and so many times that I would never go there again simply for that reason. I would say it was an overall horrible experience and not worth the money but they had 24 hour access which is why I originally wanted to use that facility. They were a bunch of sketchy characters there at night though so it really wasn't that safe and people kept asking to get in or to use the restroom so I didn't feel safe when I was there at night. The day I finally moved out and went to a different storage facility they were two tweakers outside screaming at each other and punching the windows and throwing their stuff all over the place and my toddler had to get rushed into the vehicle so that we could get out of there as quickly as possible because they were literally fighting in the parking lot and I couldn't help but think well this is how it always goes here so what's new?

TIMOTHY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn G.  |  Expérience générale 
Évaluation :
5

I can't speak to all locations, but this location and this staff are excellent.

Stephen B.  |  Premières impressions 
Évaluation :
5

This is the best U-Haul store I have used. Friendly fast efficient. I highly recommend using U-Haul.

Lawrence A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

juanita r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crishuana K.  |  Expérience générale 
Évaluation :
5

The manager, Matt, runs a great friendly business. Everyone is beyond helpful. (My last storage place was broken into, everything damaged, and not one "we're sorry".) I only hope I can find a similar unit in az. And, renting a truck was easy and fully explained by Alex. Best experience ever.

janice d.  |  Expérience générale 
Évaluation :
5

The staff was absolutely amazing hands down probably the friendliest people that I've ever worked with in customer service in my life and I'm 50 so that says a lot. Now let's talk about the rain and what happens to people when they try to come into the facility to put their nice dry things away it pours buckets on them at the door because you have no drain system there or your gutters are messed up I'm not sure but it was horrific that's about U-Haul not the people that work there.

tara g.  |  Premières impressions 
Évaluation :
5

I will be back if/when I need either storage or a truck. I have gotten both from you before, and had zero complaints. Can't ask for more than that. Merci!

IAN A.  |  Expérience générale 
Évaluation :
5

The U-Haul employee was very knowledgeable. Helped me in timely manner. Walked me to storage unit. Explained to process of entering the storage facility.

Lawrence A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia F.  |  Premières impressions 
Évaluation :
5

Very friendly and great clean facility .

Lavonnia R.  |  Premières impressions 
Évaluation :
5

Well maintained and courteous staff.qq

jay d.  |  Expérience générale 
Évaluation :
5

Helped me out so much! Really appreciate everyone here. Thank You all so much!

Savannah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL M.  |  Expérience générale 
Évaluation :
5

Great service team!

Martha C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
3

Staff is fantastic, very helpful with all my needs. I was paying for storage space that was smaller than what I should have been getting. It was my choice. They should lower rates on that particular unit. As far as security once your in facility there's no alarm system that let anyone know that a storage unit opened up without particular authorisation. The facility yes, individual units no.

MICHAEL B.  |  Expérience générale 
Évaluation :
5

The best storage facility I've ever been to. MATT Cruze, The general manager is the most wonderful manager that could ever be.Very accommodating and demadning.. Thank you Matt forceverything!

Joi M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abby W.  |  Online Move In 
Évaluation :
5

Everyone at the facility has been incredibly kind and helpful, which I really appreciate! It was a lot smoother of a setup process than I was expecting and everything was explained thoroughly from start to finish.

Onjanique D.  |  Premières impressions 
Évaluation :
4

Great storage unit, pretty affordable costs, well lit and everything works correctly, only thing is the hours of access frickin suck, I'd rate it 3 stars

Hosanna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B.  |  Premières impressions 
Évaluation :
5

Great staff: professional and personal.

Michael B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKYLER H.  |  Expérience générale 
Évaluation :
5

Staff was Always super helpful 10 out of 10 stars 🌟

Rebecca S.  |  Expérience générale 
Évaluation :
5

Very happy. Moved at difficult time, we had one thing after another happen. The staff were ALWAYS helpful, friendly, courteous, excellent personal service, went above and beyond, I can't say enough nice things about it! Always a great experience!

raina f.  |  Expérience générale 
Évaluation :
5

The employee who handled my check-in was polite, friendly, and explained everything in detail for me. Kudos for a great customer service experience!

MICHAEL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN C.  |  Expérience générale 
Évaluation :
5

As such things go, you guys are great with a nice facility. $69,95 seems like an awful lot for a 5x5, but I'm guessing that is corporate. We live nearby so it's a winner, on balance. Merci!

IAN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin S.  |  Expérience générale 
Évaluation :
5

Staff was super friendly and helpful!

MADISON M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A.  |  Online Move In 
Évaluation :
5

I never used the space

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolynn M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE Q.  |  Expérience générale 
Évaluation :
5

This location is the best in washington state!

David M.  |  Expérience générale 
Évaluation :
5

Everything was perfect, and all the people were excellent very friendly, thank you all so very much

ruby b.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff, every single one of them! After a cross country move the staff was very welcoming and understanding when we were exhausted and just trying to figure things out. Thank you so much!

Kaari C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B.  |  Premières impressions 
Évaluation :
4

Good customer service, was clean and they provided a lock which was nice. First month free can't beat that : )

Hosanna J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTI F.  |  Expérience générale 
Évaluation :
2

The people I interacted with were great. The hours were not as advertised. Online says 5am to 10. That's a joke. I couldn't get access to the building when I wanted. I would come before 8 on a weekend, locked. At 7 on a Sunday, already locked. The inside of the building was fine. The outside is a dump. People just leave stuff wherever and nobody picks up. Food and trash in the parking area constantly. The "free" area might as well be a dumpster. There were only a handful of parking spaces in front of the building. The U-box's were constantly in at least two if not more. I had two issues with my autopayment go through in the year I rented here. The first was annoying. The second was ridiculous, they couldn't even tell me why it was denied. And despite it being less than a week from the due date I had a $35 late charge (luckily waived by the great customer service) and denied access to my unit which had to be removed. Seems like there should have been some more courtesy warning and "failure to pay in X days will result in lock-out". The location was convenient and the staff nice, otherwise this would a 1-star.

Christopher W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luke b.  |  Premières impressions 
Évaluation :
5

Love the staff! Everything so organized. Patient and empathetic staffing

CARRIE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allison r.  |  Expérience générale 
Évaluation :
5

The team here is awesome. Professional yet friendly and personable.

janice d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley C.  |  Premières impressions