Customer Reviews for U-Haul Storage of Hazel Dell

4 420 évaluations

8250 NE Hwy 99   Vancouver, WA 98665
(Exit 4 off I-5)

(360) 574-1234

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(360) 574-1234

8250 NE Hwy 99
Vancouver, WA 98665
(Exit 4 off I-5)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

The only complaint I have is that above me there was an oil leak and they put cat litter on it and so all this cat litter and just dirt fell on top of all of my storage boxes and then beside me there was some sort of a leak that leaked into my side of the storage unit other than that it was great

susan a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samantha l.  |  Expérience générale 
Évaluation :
2

The truck smelled of cat urine. No other truck available. Suffering from headaches now. Think of retaining a lawyer. Unacceptable

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mattea C.  |  Premières impressions 
Évaluation :
5

Very good experience well maintained would use again!.

Joseph R.  |  Expérience générale 
Évaluation :
5

I was impressed by the staff and how friendly they were. The quality of the trailers was more than I expected and reasonable in price. I wish I could buy one of them but they said your company doesn't sell them.

James H. 
Évaluation :
5

I have used the Hazel Dell location for more than 30 years. The equipment and trucks have always worked well for me, and I have noticed in the last 15 years the emphasis to moving to newer equipment. The trucks (especially the diesels) are not quiet on the highway for long moves, but they keep them aligned with balanced wheels, so the ride is as smooth as one can expect. I've never had slow or incompetent service from the staff, even when they're obviously slammed. Having some background in retail myself, I think it is a testament to local management that everyone has a shared vision and is motivated to provide service with a consistently good attitude. I hope everyone there is paid superbly.

David B. 
Évaluation :
5

N/a

Erik W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy E. 
Évaluation :
5

Everything, I mean EVERYTHING went smoothly and efficiently at this U-Haul facility!! From renting the truck to the storage, to checking out. Staff always quick to help and no waiting!! I couldn't figure out the card process of opening the storage on a Sunday and a staff member was right there to assist in my first time, after hours access to the storage building….would highly recommend!!

Angela C.  |  Expérience générale 
Évaluation :
4

Also a busy location. My first time here. An associate was training a new employee. Friendly, helpful, and professional

Catherine S. 
Évaluation :
1

rude and over priced, then when I returned it played like he didn't know me.

David A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY G. 
Évaluation :
5

The left turn sign does not work on that trailer

Brian R. 
Évaluation :
5

Great customer service. I will return.

Marilyn S. 
Évaluation :
5

Thank you. It was definitely what we needed for the time

Patricia T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edilma M. 
Évaluation :
5

MY FAVE LOCATION THE STAFF THERE GO ABOVE AND BEYOND FOR ME ALLLLLLL THE TIME! will not go anywhere else

BOBBIE RENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Camille was amazing and such a pleasure to work with when I closed out my account. I am very grateful for her.

JULIE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Carlos was amazing and nice! He helped with everything and answered all the questions I had! He was amazing

Peggy V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly R. 
Évaluation :
5

I had no problems with this facility and their staff

Lavonnia R.  |  Expérience générale 
Évaluation :
5

Excellent customer service !

William G. 
Évaluation :
3

Truck was smelly and windows had not been cleaned in a while. Driver side sun visor was broken. Location is convenient for me. That is the plus.

Bruce D. 
Évaluation :
5

The woman that checked me in was off the charts kind and personable. Great experience!

EVAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIA A. 
Évaluation :
4

Wesley Williams is an awesome guy always friendly and kind

Danielle B. 
Évaluation :
4

Check the gas tanks before customer gets there

Destiny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin D. 
Évaluation :
5

all went well and the cost was great Tom Myrdahl

Tom M. 
Évaluation :
5

Aucun

Greg H. 
Évaluation :
5

This operation is a well oiled machine.

Stephen P. 
Évaluation :
5

Very good customer service, very friendly.

Samuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip A. 
Évaluation :
5

Staff was very friendly and polite, they made the process very quick and easy for the trailer rental.

Laura S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda O.  |  Expérience générale 
Évaluation :
5

I appreciated the quick process of rental paperwork and also the prompt return check in. You have a good team working at this location. Merci.

Michael M. 
Évaluation :
5

Professional and efficient. Nothing to improve.

Alan D. 
Évaluation :
1

Worst experience ever with your Vancouver location.

Angela H. 
Évaluation :
5

Great employees, great value

Lynette H.  |  Premières impressions 
Évaluation :
3

Don't raise your rates over 35 percent just because demand is higher! I doubt I will be using u haul again. Paperwork said self drop off but we got lectured for disconnecting ourself.

clint A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alecsander D.  |  Expérience générale 
Évaluation :
5

Trailer has gravel and dirt still in it at pick up, brought it back in the same condition after minima use moving boxes and totes.

SEAMUS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gladys H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlee H.  |  Premières impressions 
Évaluation :
3

I don't know if the people who work there just don't like their job or what the problem is but it was probably some of the worst customer service I have ever received in my life. It seemed like they just didn't wanna be there and they certainly didn't wanna have to take care of any other customers. Every response was monotone and scripted if that or they just wanted you to take care of the problem yourself like the fact that the truck was parked smashed in between a building and another truck, and getting it out was risky and difficult. It was a great experience with the exception of the U-Haul people working at the location.

Kathlyn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca F. 
Évaluation :
5

No waiting in office!! That's number one…staff available immediately to renting the truck to renting the storage & returning the truck. Clean, friendly knowledgeable….all of the above!! Would highly recommend this Uhaul facility!! I had just recently suddenly lost my mother and had to store keepsakes ASAP and this made the final push of cleaning out her rental so easy! I needed that after all we have been through. A big THANK YOU….I'd buy them a pizza dinner!!

Angela C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
4

Arrived about one hour early and the trailer was ready and ready to be hooked up. After connecting the trailer we completed the paperwork and I left, about three hours later I received a call from U-haul asking where I would be dropping the trailer off. I don't how we miss communicated this but it was cleared up in a minute, rest of trip was uneventful.

BOB S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemarie H. 
Évaluation :
5

Staff was great, van was great. Easy to maneuver, easy to load.

Cynthia M. 
Évaluation :
5

Everyone was very nice!

RICKY F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
3

Maybe have a fast line for people with quick things. We waited 5 minutes and got cut in front of by some man picking up keys when literally all we needed was a receipt that was already printed.

Dawson A. 
Évaluation :
5

We've always received great service at this location.

JENNIFER K. 
Évaluation :
5

No problems.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

Customer service was excellent!

Noble B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
3

Better communication

Steven U. 
Évaluation :
5

UHaul recommended 3 boxes for a two bedroom house, but we filled almost 4. Hazel Dell employees were very helpful. One thing that was annoying - the card I originally reserved the boxes with got closed so I added my new card on Uhaul's website, but then I also had to re-add it multiple times for each delivery.

Timothy V. 
Évaluation :
5

5 Stars

James D. 
Évaluation :
5

Very helpful staff.

Christopher M. 
Évaluation :
5

Just keep up the good work and praise your employees for their kindness and professionalism.

Toby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Customer service was wonderful. Great staff and easy to deal with. Very helpful.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexandru M. 
Évaluation :
5

Customer service was excellent. Friendly fast no problems checking in or out.

Lawrence A. 
Évaluation :
5

U Haul has the best equipment and efficiency of operations, everything worked super well.

CALVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josphine M. 
Évaluation :
5

No comment

Chounsack S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannnon C. 
Évaluation :
3

1800 / web page cannot see actual availability. We were in an emergency situation in which time was of essence. We should have been instructed to call local site near where needed to puck up equipment directly. They can see availability and could direct us to the right place. The other system is fine for scheduled / planned trips or moves

lori G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri M.  |  Expérience générale 
Évaluation :
5

Easy process. staff very helpful and efficient was able to get my rental and return in a fast and easy process.

Rachel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
5

The staff did a good job getting me hooked up to the trailer and down the road.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Camille was very helpful recomending where to get help with an electrical lighting issue. She was quick to get me on my way. Very personable and efficient person.

Francis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
4

Hated the walk up to the third floor.

Ronnie R.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

ALEKSANDR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Awesome staff

Samantha M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly F. 
Évaluation :
2

Je ne sais pas

Bill R. 
Évaluation :
3

The system added a u ox to my account then put my account under another name and continued to leave auto pay on my bank account. I literally had to go to the location to fix this otherwise it would have continued like this. It's better to just be honest when something has occurred on the accounts to get a person back in to figure it out. I don't want to lose my things or pay for anyone else's stuff for storage so it's kinda a big deal

Jill F. 
Évaluation :
5

This area department you call to make reservations was the best. The ladies I dealt with on the phone helped me so much. In fact, I tried to get a car dolly and couldn't find one in the Treasure Valley, parts of Oregon or Washington. The lady I talked to, called me back a couple hours later and found me one. She kept looking for me after we got off the phone! GREAT CUSTOMER SERVICE

Teri F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUAN D. 
Évaluation :
4

Your app and website for returning rentals was not working, and I was never credited the $44 for returning it with more fuel than I picked it up with as promised by the person who rented the truck to me.

Clancy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evan H. 
Évaluation :
1

You should credit a mother fucker back for excess gas on return. Got the truck with 1/4 tank and returned it with 3/4 of a tank. If you can charge us $9 per gallon when they come back short we should be able to recoup something. Your shitty review is due to you piss poor policy and nothing else. Just wanna make sure Matt knows how pissed the fuck off I am. Next time I'll just sit behind your shop reving the shit outta your truck. You bet I'll waste every bit of the gas I put in your rig.

Steven L. 
Évaluation :
3

26' truck was not in location needed and was old, dirty, and in bad shape. Also no backup camera.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Manuel M. 
Évaluation :
5

My experience with UHaul was excellent. Matt Cruz runs a tight ship. His staff are great. Matt works overtime to keep his business operating at 110 %. Thank you Mike Murray

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M.  |  Premières impressions 
Évaluation :
5

Chloe waited on me and was pleasant enough, but I was flabergasted when she stopped what she was doing and told me she needed to post on her "Group Chat". She picked up her phone and was online chatting with people instead of checking me in. I couldn't believe it. Don't you have rules in place for employees to stay off their phones doing personal calls/chats while helping people? Unbelievable.

LouAnna V. 
Évaluation :
5

Very quick service.

JESUS M. 
Évaluation :
5

Good customer service!

JESUS Q. 
Évaluation :
1

I drove 3 hours to pick up the trailer I had reserved, checked in and paid for online. I showed up and waited in line 35 minutes it had to be 80+ degrees in the center, checking in was supposed to save that time. When I finally got to the clerk, she said there was no record. I showed her the confirmation, after she had two other people help, they find my reservation and then said they did not have the trailer!!! I told them I had driven 3 hours to get the trailer! They were apathetic about it and said they would send me to another uhaul to get a trailer. They assured me the other place would have one. Another 30 minute drive to another uhaul and another 20 minute wait I got the trailer. I was so late to meet for the pick up I had to pay for a hotel, food etc due to the U Hauls incompetence. Terrible!

Crystal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
4

Please update your online return instructions to include parking the truck in a designated area before taking pictures. It was a bit confusing as to when/where I should take the pictures (in line to return or once parked in a stall).

Nicole P. 
Évaluation :
4

The per mile price is outrageous, and not well explained at all. I was surprised at how expensive it ended up being!

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred H. 
Évaluation :
5

My experience was wonderful!! I needed to clean out a storage unit at a no name location. I only had another day to be out, and with no truck I was nervous. However U Haul had me on my was in less than 10 minutes. When I returned in about an hour.. someone was right there to process my return. Thank y'all so much!! Staff was very professional and helpful. Y'all's store is very clean too. Most impressed!! Also I had U Haul install a hitch on my Subaru.. very affordable and professionally installed. Thank y'all for that as well

JEENA K. 
Évaluation :
5

Very friendly and helpful staff!

DANIEL LOUIS O. 
Évaluation :
2

I asked you to set up autopay, you didn't set it up, and by the time o found out you had already charged me a late fee for the payment that was supposed to go through automatically. Then you embarrassed me by mailing my emergency contacts about it.

Devin K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

eric j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylie D.  |  Premières impressions 
Évaluation :
5

My comments are second hand because I wasn't at the facility, as my mover handled everything and I just arranged payment by phone. Everything went smoothly from my end.

Marcy F.  |  Expérience générale 
Évaluation :
5

Everyone I interacted with at this location over the last 5 months was incredibly kind and helpful! The entire process was very easy to navigate and closing my account was a breeze

Onjanique D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D.  |  Expérience générale 
Évaluation :
5

Thank you all again for your patience and understanding. May God bless you!!!

Dan K.  |  Expérience générale 
Évaluation :
3

I moved from out of state and set up storage rental ahead of time. Went in to verify that I had my units and where we could park the truck only to arrive the day the truck arrived to find that my units were cancelled. Thankfully the staff was able to help me get new units but it was stressful.

Violet M.  |  Premières impressions 
Évaluation :
5

The staff are super cool. Always helpful and approachable. Thanks dudes!

Zachary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATHEW S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margaret C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley C.  |  Expérience générale 
Évaluation :
5

You should have access to our storage unit in 24/7 if we have a card

Tabatha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette B.  |  Premières impressions 
Évaluation :
1

I had every possible issue with you guys. When I first open my unit you made an error and my key didn't work, your guises system had a glitch in auto pay stopped working and you charged me a late fee, I made a reservation to downsize from one unit to another and the call center put my name incorrectly and got the wrong storage unit and then when I had to move there was no available unit that I could use so I literally had to go to a different storage facility. There were so many issues with just the bookkeeping and being at the unit the alarms will go off all the time even though I checked in and it was so loud and so ridiculous and so many times that I would never go there again simply for that reason. I would say it was an overall horrible experience and not worth the money but they had 24 hour access which is why I originally wanted to use that facility. They were a bunch of sketchy characters there at night though so it really wasn't that safe and people kept asking to get in or to use the restroom so I didn't feel safe when I was there at night. The day I finally moved out and went to a different storage facility they were two tweakers outside screaming at each other and punching the windows and throwing their stuff all over the place and my toddler had to get rushed into the vehicle so that we could get out of there as quickly as possible because they were literally fighting in the parking lot and I couldn't help but think well this is how it always goes here so what's new?

TIMOTHY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn G.  |  Expérience générale 
Évaluation :
5

I can't speak to all locations, but this location and this staff are excellent.

Stephen B.  |  Premières impressions 
Évaluation :
5

This is the best U-Haul store I have used. Friendly fast efficient. I highly recommend using U-Haul.

Lawrence A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

juanita r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crishuana K.  |  Expérience générale 
Évaluation :
5

The manager, Matt, runs a great friendly business. Everyone is beyond helpful. (My last storage place was broken into, everything damaged, and not one "we're sorry".) I only hope I can find a similar unit in az. And, renting a truck was easy and fully explained by Alex. Best experience ever.

janice d.  |  Expérience générale 
Évaluation :
5

The staff was absolutely amazing hands down probably the friendliest people that I've ever worked with in customer service in my life and I'm 50 so that says a lot. Now let's talk about the rain and what happens to people when they try to come into the facility to put their nice dry things away it pours buckets on them at the door because you have no drain system there or your gutters are messed up I'm not sure but it was horrific that's about U-Haul not the people that work there.

tara g.  |  Premières impressions 
Évaluation :
5

I will be back if/when I need either storage or a truck. I have gotten both from you before, and had zero complaints. Can't ask for more than that. Merci!

IAN A.  |  Expérience générale 
Évaluation :
5

The U-Haul employee was very knowledgeable. Helped me in timely manner. Walked me to storage unit. Explained to process of entering the storage facility.

Lawrence A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia F.  |  Premières impressions 
Évaluation :
5

Very friendly and great clean facility .

Lavonnia R.  |  Premières impressions 
Évaluation :
5

Well maintained and courteous staff.qq

jay d.  |  Expérience générale 
Évaluation :
5

Helped me out so much! Really appreciate everyone here. Thank You all so much!

Savannah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL M.  |  Expérience générale 
Évaluation :
5

Great service team!

Martha C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
3

Staff is fantastic, very helpful with all my needs. I was paying for storage space that was smaller than what I should have been getting. It was my choice. They should lower rates on that particular unit. As far as security once your in facility there's no alarm system that let anyone know that a storage unit opened up without particular authorisation. The facility yes, individual units no.

MICHAEL B.  |  Expérience générale 
Évaluation :
5

The best storage facility I've ever been to. MATT Cruze, The general manager is the most wonderful manager that could ever be.Very accommodating and demadning.. Thank you Matt forceverything!

Joi M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abby W.  |  Online Move In 
Évaluation :
5

Everyone at the facility has been incredibly kind and helpful, which I really appreciate! It was a lot smoother of a setup process than I was expecting and everything was explained thoroughly from start to finish.

Onjanique D.  |  Premières impressions 
Évaluation :
4

Great storage unit, pretty affordable costs, well lit and everything works correctly, only thing is the hours of access frickin suck, I'd rate it 3 stars

Hosanna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B.  |  Premières impressions 
Évaluation :
5

Great staff: professional and personal.

Michael B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKYLER H.  |  Expérience générale 
Évaluation :
5

Staff was Always super helpful 10 out of 10 stars 🌟

Rebecca S.  |  Expérience générale 
Évaluation :
5

Very happy. Moved at difficult time, we had one thing after another happen. The staff were ALWAYS helpful, friendly, courteous, excellent personal service, went above and beyond, I can't say enough nice things about it! Always a great experience!

raina f.  |  Expérience générale 
Évaluation :
5

The employee who handled my check-in was polite, friendly, and explained everything in detail for me. Kudos for a great customer service experience!

MICHAEL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN C.  |  Expérience générale 
Évaluation :
5

As such things go, you guys are great with a nice facility. $69,95 seems like an awful lot for a 5x5, but I'm guessing that is corporate. We live nearby so it's a winner, on balance. Merci!

IAN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin S.  |  Expérience générale 
Évaluation :
5

Staff was super friendly and helpful!

MADISON M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A.  |  Online Move In 
Évaluation :
5

I never used the space

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolynn M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE Q.  |  Expérience générale 
Évaluation :
5

This location is the best in washington state!

David M.  |  Expérience générale 
Évaluation :
5

Everything was perfect, and all the people were excellent very friendly, thank you all so very much

ruby b.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff, every single one of them! After a cross country move the staff was very welcoming and understanding when we were exhausted and just trying to figure things out. Thank you so much!

Kaari C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B.  |  Premières impressions 
Évaluation :
4

Good customer service, was clean and they provided a lock which was nice. First month free can't beat that : )

Hosanna J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTI F.  |  Expérience générale 
Évaluation :
2

The people I interacted with were great. The hours were not as advertised. Online says 5am to 10. That's a joke. I couldn't get access to the building when I wanted. I would come before 8 on a weekend, locked. At 7 on a Sunday, already locked. The inside of the building was fine. The outside is a dump. People just leave stuff wherever and nobody picks up. Food and trash in the parking area constantly. The "free" area might as well be a dumpster. There were only a handful of parking spaces in front of the building. The U-box's were constantly in at least two if not more. I had two issues with my autopayment go through in the year I rented here. The first was annoying. The second was ridiculous, they couldn't even tell me why it was denied. And despite it being less than a week from the due date I had a $35 late charge (luckily waived by the great customer service) and denied access to my unit which had to be removed. Seems like there should have been some more courtesy warning and "failure to pay in X days will result in lock-out". The location was convenient and the staff nice, otherwise this would a 1-star.

Christopher W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luke b.  |  Premières impressions 
Évaluation :
5

Love the staff! Everything so organized. Patient and empathetic staffing

CARRIE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allison r.  |  Expérience générale 
Évaluation :
5

The team here is awesome. Professional yet friendly and personable.

janice d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley C.  |  Premières impressions 
Évaluation :
5

Alex was great in assisting me and provided great customer service.

Tina T.  |  Premières impressions 
Évaluation :
5

Great experience!

NATALYA K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmaleta L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa a.  |  Expérience générale 
Évaluation :
5

Very helpful.

Jordan N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary s.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful.

SYDNEY WILMOTH E C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Wonderful place and great people!

Paul F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali W.  |  Expérience générale 
Évaluation :
5

Worked with staff member Kaylen and she was great!!

SKYLER H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hansen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy b.  |  Premières impressions 
Évaluation :
5

I especially want to give props to Cole for her friendly and fun attitude and patience in helping me choose an option that would work for my physical limitations. The whole staff was wonderful - made unhitching the cargo trailer so easy for me I just had to watch and then drive away when done!

Dianna D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKIE H.  |  Expérience générale 
Évaluation :
5

This U-Haul storage and rental place is the best in the Vancouver WA area.the staff and employees are very helpful and understanding unlike the store on Andresion here in Vancouver

jeff s.  |  Premières impressions 
Évaluation :
5

The stair up to the unit were a surprise for a newer building. But, it all worked out.

Eric S.  |  Expérience générale 
Évaluation :
5

Alyssa was really awesome. While swamped with customer's, she was able to think fast, and handle everything I needed with limited resources, while helping a new guy train.

Frederick E.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. You could eat off the clean floors!

Mark F.  |  Expérience générale 
Évaluation :
3

Card reader does not work properly even when staff helps. Double opening door at 10am today did not open with card, code or employee code. Had to use code to get into walkin door. That is frustrating. Luckily uhaul has excellent employees who try really hard. For that I am thankful.

VICKIE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H.  |  Premières impressions 
Évaluation :
2

I set up automatic payments online then they didn't go through and I was charged a late fee, so then I called the office and set up automatic payments that way and then was charged a late fee *again* the next mon