Two women walked right out the door and came to disconnect the trailer that quick. What better service could u asked for they both smiled at me. They were so friendly towards me. Both of them deserve a raise in pay. Don't let those two women go anywhere...the best service ever!!!!
Ronny D.Customer Reviews for U-Haul Storage of Klamath Falls
Testimonials From Recent Customers
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Change nothing. Great service!
Gerald B.The price for the storage unit is too high. Also, storage units should be used as a short term solution. I wouldn't recommend to anyone to store belongings in a storage unit.
april l. | Expérience généraleNo improvements. This location had a clean facility, organized and highly professional staff. My best U-Haul experience ever.
CHAD WHITTON A.Warm up the weather! It was cold!!!
Frank L.Amazing service!
Cameron H.Everyone was friendly and efficient.
Matthew J.Excellent customer service at both locations. U-haul cooperation is fortunate to have such amazing employees. Thank you, Diana
Diana M.Crystal is a great manager and her staff is fantastic. Due to health reasons I had to move my items to a closer location to my home. I had my storage with U-Haul for more than 2 years and was and I am sure always will be treated with the utmost respect on every visit to either pay my rental units or to rent a truck. I did notice that my unit had a leak over the mother inlaw area when I vacated my unit and I am sure it was taken care of quickly. Thank you Crystal and staff for your help and respect on my visits to your U-Haul location.
Sharon B. | Expérience généraleexcellent service - easy transaction - excellent equipment - Thank You!!
Dana D.Rewards program. Rent 4 times get 5th free?
Dakota R.We ordered 12 blankets. We received a bag of only 6. When we returned the truck on time, we reported that we only received 6 blankets. Even so, we got charged for 12. Not happy.
Michael G.Absolutely nothing. Excellent staff. Very nice and welcoming. Friendly and helpful. I will return!!!
Letrell C.aS ALWAYS, THIS UHAUL RENTAL SITE DID A FANTASTIC JOB. FRIENDLY PROFESSIONAL STAFF, EQUIPMENT WAS IN EXCELLENTCONDITION, AND I WAS PROCESSED QUICKLY. GREAT JOB!
Dennis W.as stated with my truck/trailer rental UHAUL CORP itself was a HUGE DISAPPOINTMENT. The drop off was awesome. No problems at all. MY PROBLEM: I rented a oneway truck and trailer. I was told it included a free 30 day storage rental. Klamath Falls had only a portable box and UHAUL CORP would not allow that, instead telling me the next closest rental was in a neighboring city 79 miles away! SO I ASKED: can I then receive a credit on my account for the cost of the rental since you are not providing me one which was included in my agreement of rental. She told me she could not do that either. I FEEL LIKE UHAUL was not good on any level, and I got screwed on the deal. If you have only a box rental - that should have been provided under the one way rental agreement. It was not right of UHAUL to treat someone that way that just spent $800+ call me if you want to speak to me about it. I'd like to address it with a supervisor that has authority to make it right. Tamera 310-908-3535
TAMARA C.I was upset to find out that UHAUL corporation (not this location because both of the people there were amazing and helpful. no complaints at all for my drop off experience) UHAUL could not provide a storage container as promised in my rental. because there was only a box available, it was not covered? When I asked if I could have a credit for that since I have to go rent somewhere else (and in my one way rental was the 30 day free rental) I feel I got screwed. I am NOT HAPPY WITH UHAUL CORP
TAMARA C.Stop with the call centers
Jana G.Rented a 10' truck to move a piano. I stated what I was moving and they did not tell me the 10' truck does not have a ramp, which is absolutely necessary to get an 800 pound piano in and out of the truck. Total waste of money, and wasted the time of 6 people that were present to help me move the piano. If your trucks do not have ramps, tell your customers. Worst experience I've ever had with uhaul.
Lugh G.Amazing service.
Marcy M.Employees were helpful and welcoming.
Rodrigo D.I cannot think of anything in particular, the shop was open when they said it would be open, and clean, and everything went very smoothly. The staff was knowledgeable about the truck, and process, and drop off was even easier, and three folks came out to greet us, and process the return.
REID K.Great service. Van was perfect for what we needed to do. Price was great.
Carole T.From the very first day of reserving they were very courteous, kept me informed, and was very helpful every step of the way. KUDOS.
Tobie M.Serve coffee!😃
garret C.You really have great people working for you that what makes a big difference really appreciate it all right take care and thank you so much
GERALD C.I reserved a trailer rental on September 21 for the location in La Pine, Oregon. Two days before my trip Uhaul called and told me the trailer I reserved was no longer available. They had no trailers available in any of the locations within 50 miles. They offered me a bigger trailer for the same price. I called the Uhaul call center one day before my trip and they located the size trailer I needed in Klamath Falls, Oregon. I had to go out of my way to pick up this trailer because I needed the trailer for a family emergency. Michael at the Klamath Falls location was very helpful and accommodating. I didn't like the way Uhaul treated me, the runaround and the added level of stress. I do want to recognize Michael at the Klamath Falls location for his efforts.
Jed J.The drivers seat was horrible and should be replaced. It was so degraded from use it felt like I was sitting on the spring and slanted left toward the door which made it extremely uncomfortable. I had to use a big pillow to sit on to make it semi-tolerable.
Eyrika M.Everything was very professional. The staff was friendly and quick to help.
Steve N.Have more equipment
Don E.Service people were great
Paul B.Friendly helpful staff. Nice facility.
Bill J.The two girls who greeted me outside were friendly, asked if I had any problems (NO) and were quick to complete the check-in process.
Victor S.No recommendations. The staff was very nice.
William G.The young man who helped us at the pickup location was receptive to our needs, answered all our questions, advised us, and reserved a 9' Van for us to pickup on the next day. This young man was a big help. At pickup the General Manager attended us and she was very helpful and pleasant. It was a pleasure to have encountered both of these individuals.
Mario O.!!!!!!!
SERGIO S.Friendly and helpful
Jeff F.Quick and expeditious.
Mark M.All U-Haul staff encountered were very helpful.
Clifford M.The employees were very friendly and so helpful! Great experience.
Nancy Q. | Expérience généraleAll is well. Folks at this location are friendly and helpful.
cheyrl L.I received an OLD 26 ft truck without air conditioning for me to cross the country, including the desert! It had no ability to plug in my gps etc, and had 191k miles. The steering was so sloppy that I had to switch or rock from side to side constantly in order to follow a straight line!
DAVID H.The staff were over and above wonderful, helpful, friendly. Will definitely rent from this location again and recommend to friends!
Merrilee M.Na
Terra B.The 24/7 app too many steps. Other than that I would rent from this location again.
Larry H.I used the 24/7 service and when I got there it was blocked in and had a sign in the window. We had to wait for a worker. So it needs to be more organized.
Thomas S.Great fast service! Great customer service!! Also at Bend Or where I dropped off dolly!!
CRAIG S.They lied about insurance
ibrahim A.Two years ago I hated this place. I'd have to wait a long time to be helped at every step in the process while just the one distracted person there would share their bad day and attitude. Now, it's all changed. Service was quick, friendly and efficient. Way to get it right U-Haul.
Michael B.Thank you for being friendly and kind.
Julianne M.uhaul is great
nina B.Very friendly and helpful in finding a close drop off point near the destination of our move.
Howard W.Clean out the truck! Be on time for appointment, they were an hour late and then took a half hour to check out. There were no hand trucks, that I ordered, there were 9 pads, I ordered 36.
MARY P.Professional friendly staff and quick return.
Joseph L.Everything was perfect! The nicest most helpful Uhaul staff I've ever met. Thanks so much!
Nancy Q.all was good, service was very good and friendly ..
Reno D.Friendly, helpful, energetic service. Thank you.
Paul M.Truck was very nice, air conditioning, good stereo plenty of plugs good rubber on the tires, now to the trailer I was given a beating up trailer with questionable strapping that was near rotted on the ends which are crucial for holding down the vehicle you're towing, I'm not sure who approved that trailer it had one odd tire that got flat tire on the trailer after about A Thousand Miles which was extremely troublesome I tried to repair it myself I shouldn't have to do repairs on a trailer I paid money and insurance on I picked that up at the Washburn Klamath Falls location when I'm going from coast to coast you would expect a better condition trailer very disappointing there lost a day of travel other than that it was acceptable
Jeffrey g. A.Staff were mostly untrained and unfriendly. I waited 20 minutes wanting to buy a sofa cover. Was told by a young lady employee that she had to watch her coworkers hook up a trailer. She also did not know how to do a move out. Told me I would need to wait for another employee to come in and do it. When the other employees came in, she did not bother to watch the move out process.
Donna W. | Expérience généraleAlways had problems with door and a break in I was told that my unit wasn't broken in to but was
Jenifer K. | Expérience généraleThe local office, site and all staff are amazing. Ty is awesome! Calling in is a hassle navigating through the automated phone system to get through to the local office is near impossible but staff more than makes up for it in person
Tiffany T. | Expérience généraleThe staff at Klamath falls oregon uhaul on Washburn way are fabulous! So friendly, helpful and knowledgeable. Gonna miss seeing them every month
Robin S. | Expérience généraleGreat service and helpful.
Brandon P. | Expérience généraleThe staff were great, they helped finding a storage unit to suit my move.
Brandon P. | Premières impressionsThe staff was awesome! Very knowledgeable, friendly and helpful. Would definitely recommend.
Robin S. | Premières impressionsThe storage unit I rented was just an old box from a truck which was parked behind 2 concrete barriers. This made it inconvenient to pull a truck/trailer up to the unit and impossible unload/load straight into the unit/truck. Also, whoever came up with the bright idea of having a store lock in addition to the renter's secure discus lock, let me wring your neck. How is it that I can't access MY unit that I am renting outside of business hours? I have to go into the store to have an employee unlock my unit for me? Good business practice, uhaul. Great. Make it more inconvenient. Make them combo locks that the old man will never remember the code. I will never rent from this storage facility again and neither will my family or friends. I won't b*** and complain without providing some ways to improve. The staff were courteous and helpful. But the practice and policies from uhaul corporate that hinder your good people have to change. Don't put a double lock on the unit and get your people some real dang facilities.
Kevin B. | Expérience généraleEverything went smooth . Always make sure u have reservations this place seems very busy
Jennifer R. | Premières impressionsWe live in Klamath Falls and have used the U-Haul numerous times. We are always well taken care of. The office staff are friendly, professional, and very helpful. I will always recommend their service
Dave W. | Expérience généraleI was in a bind, I was way behind and I was willin to make a deal. U'Haul did a great job of helping us. We were in a jam and they got us a storage unit. Took excellent care of us. Merci.
Dave W. | Premières impressionsExcellent
evan r. | Premières impressionsI didn't notice any lights for the outside storage area and it's a bit dirty. This location isn't open with evening hours (closes at 7pm).
Ronald M. | Expérience généraleNo problems, as expected.
Kathleen D. | Expérience généraleIf it was not for Ben at this location I would never even consider renting or purchasing a thing from U-Haul ever again in my life. Corporate is terrible and don't care about customer safety
tom d. | Expérience généraleI had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.
Stuart T. | Expérience généraleVery nice customer service people. Returning truck was a breeze. In and out in 5 minutes.
Susan G. | RéservationGreat staff and easy equipment rental. Going back for more soon.
Allison W. | Expérience généraleStorage container very dirty. Belongings were covered in cobwebs
Amy A. | Expérience généraleGreat group of people. Amy the manager hardworking, problem solving stellar lady. Neat, organized, good communication.
Angeline A. | Expérience générale