Évaluations des clients U-Haul Storage of Lancaster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Lancaster

Cote générale :

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Sadie G. | Online Move In |
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Le client n'a pas laissé de commentaire.

Ellen H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sandra T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rebecca j. | Expérience générale |
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The staff were always very professional, helpful and friendly. My only complaint would be that I hated calling and being sent into a "call center". There were several times that I needed/wanted to speak to someone in my local office and was always unable to do this. Thank you.

Jim C. | Expérience générale |
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Emily is the best manager that you've had at that facility I have been dealing with this storage for over right years and by far Emily is the best yet

Scott B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Celina W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kyle O. | Premières impressions |
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Please make sure that you tell people what the swipe card is for and how to use is so you don’t sent the alarms off!!!

Geralyn R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rachael B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Adrian B. | Expérience générale |
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Your alarm system is a joke. It goes off or doesn't go off arbitrarily. There are multiple keypads around the facility and it is not clear which is the one I need. I have a friend whose unit sets the alarm off every time he opens and closes, regardless of what he does. My unit has never triggered the alarm and I never used the keypad. Take the alarm out or get it working right.

LINDSEY R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

eric w. | Expérience générale |
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My storage security was horrible. Broken into within 2 weeks.

Jane J. | Premières impressions |
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I was supremely disappointed in the quality of the storage unit and will be relocating as soon as possible. It is supremely cheaply constructed and not conveniently usable with a small entrance. It is also very dark inside the storage unit, with hardly any light at all so you will need a flash light to see inside the unit. I also I do not feel as if my things are safe because of the other lock on the unit where who knows who could access. Also other patrons open the sliding secured doors for anyone trying to access the “secured” area.

Brandon L.
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The online pick up was a pain in the ass

Sandra J. | Expérience générale |
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Vanessa, Emily, and all the staff came to my aid and delivered Great service for me! They made everything easy by explaining all particular things about truck and storage unit rentals. Thank you!!

Eileen B. | Expérience générale |
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I rated this as average because after both my grandson and myself told you he was out by December 13, I still received a notice in the mail that rent was due and charged a late fee. I am not paying

Theodore A. | Expérience générale |
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Ok

Phyllis m. | Expérience générale |
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It was a very bad experience. Whoever I talked over the phone with that reserved me a truck and storage unit had no idea what he was doing or talking about. He reserved me a truck to small and a unit

Joshua K. | Expérience générale |
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Very nice expensive but didn’t get broken into so worth the cost for the security convenience and polite employees

Tyler W. | Premières impressions |
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Awesome customer service and super friendly!!

Robin S. | Expérience générale |
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The only “concern “ was the gentleman living in his unit 2 down from mine.

RICHARD R. | Expérience générale |
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It was a good experience

Darrell B. | Expérience générale |
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Great facility

Tammy H.
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I will not use the mobile pick up again. I have used the rivervalley uhaul several times and had great experiences. Even this time the girls working in the uhaul place were very helpful. The truck I picked up was sitting at a storage unit which I would not have found on my own.

Linda B. | Expérience générale |
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This is the top of the scale storage facility. The staff are awesome. The technology is amazing. The price is right.

Steven K. | Premières impressions |
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Every one of your staff tried hard to be accomodating and reasonable. I would definitely drive a long way to use you again! Thanks!

kimberlin w. | Premières impressions |
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The staff was friendly, knowledgeable and was quickly in and out including a tour of the area my unit is at, which was clean and a brand new lock with 2 keys already available for purchase.

Dayna j. | Expérience générale |
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Awesome to work with! Very helpful

jami w. | Expérience générale |
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I will never use your facilities or moving company again. I feel the staff is rude and the prices are too high. And they still locked your unit when you informed them you would be 2 dsys late is sad.

Mark S. | Premières impressions |
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The two teams I worked with were on the ball with my needs and worked well with each other.

Curt K. | Premières impressions |
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Lady I talked to was very nice and Helpful!

AAron R. | Expérience générale |
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👍🏽

Donald W. | Expérience générale |
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Very nice clean facility. Staff is very helpful.

ELIZABETH C. | Expérience générale |
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We were happy with our experience.

DOUG R. | Expérience générale |
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This was the first time that I have ever needed a storage facility, and this was easy, no drama, and stress free. I like that!

Non reviews have been submitted for this location.

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