Move-in date was 3/19 - access code and card were denied (until the 3/24). 10 calls (20+ minute wait each time) to U-Haul customer service and U-Haul office - one returned call with no voice mail. 4 visits to U-Haul office Online move-in process fail.Anita W. | Online Move In
Customer Reviews for U-Haul Storage of Lawrence
Location en tout temps
U-Haul Truck Share 24/7© Location
Pour nous contacter
Indianapolis, IN 46226
(Between Post and Franklin on the North side of the road)
Services dans cet établissement :
Heures d'ouverture de l'établissement
Toujours ouvert sur votre téléphone intelligent
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I wasn't given the full instructions to access my unit.Shontell l. | Expérience générale
My code didn't work to get in the storage and nobody answered the intercom. I was very cold and frustrated.Shontell l. | Premières impressions
I think the staff was moving really slow. However, when I utilized the online services to request to move out. I still had about a week and a half to go. But Saturday the 6th I get a phone call from the manager asking had I moved all of my stuff out and if I didn't I would be charged for another month. I thought that was rude also the storage unit I used was leaking I don't know the extent of the damages but someone should take a lol before rental it out again. Thanks Denita Miller 317-415-5303Denita M. | Expérience générale
Le client n'a pas laissé de commentaire.Zackery L. | Online Move In
Le client n'a pas laissé de commentaire.Jeffrey H. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal F. | Expérience générale
Le client n'a pas laissé de commentaire.Merry W. | Expérience générale
Great service and place was ok it had a water leak.mark p. | Expérience générale
Le client n'a pas laissé de commentaire.Clarence A. | Online Move In
Le client n'a pas laissé de commentaire.Jessie B. | Expérience générale
Code didn’t work, couldn’t even access my storage unit.KORTNEY S. | Online Move In
The owner and his wife are always so helpful anytime I need something. I couldn't ask for any better service! Thank you!!Lissa S. | Expérience générale
The staff was rude and made unnecessary jokes! Told me my unit was unlocked and it wasn't and had to wait on someone to come unlock it! Horrible horrible experience! Will never return!,Rachael S. | Expérience générale
My access card never worked. Always had to call and ask to get in.ERIC V. | Expérience générale
No problemsTWYLA J. | Expérience générale
Rented space code didn't work. They said they would have it working by the time I came back with rented truck. Not working office closed I guess. Intercoms didn't connect to anyone. Worst everYOLONDA B. | Expérience générale
Good customer service and clean storage.Anquenette M. | Expérience générale
I utilized the storage for 2 years never having any issues at all.Donzella R. | Expérience générale
The staff is incredibly awesome! It was unfortunate that some possums / raccoons something we're running a top the wire cage that makes the top of the unit and my clothes are ruined with animal urine.Matthew M. | Expérience générale
Couldn't get in to storage facility with access code that was given to me in order to put my stuff in storageKimberly P. | Premières impressions
It was my first time check in with my phone and I've found it interesting and convenient. Great serviceErnsly D.
Facility is great and very secure! Very clean!michelle b. | Premières impressions
Everyone that helped me was very nice and helpful!Lissa S. | Premières impressions
Très bien Audrey B. | Premières impressions
The customer service was horrible. The lady was rude and even jumped at me. I almost called the police on her. I was given the wrong access code and never even got access to my storage that I paid.Karissa D. | Expérience générale
ThanksREGINALD L. | Expérience générale
I will recommend the location when it moves to it's new location at Pendleton pike and Shadeland ave area. Service and owner was very helpful and professional.Allen C.
Le client n'a pas laissé de commentaire.Doug V.
Le client n'a pas laissé de commentaire.Nancy B.
Exceptional customer service fantastic staff!!!Christina S.
Le client n'a pas laissé de commentaire.Dana W.
Le client n'a pas laissé de commentaire.Martell P.
The Manager Owen was a great member to represent Uhaul. He was very helpful and professional when I was renting a unit and using truck. I think Owen at the Pendleton Pike address deserve something special for his great customer help.nika S.
Very very smooth and reasonably priced. Equiptment was very well maintained. Merci.tim L.
Le client n'a pas laissé de commentaire.Latika W.
I hate surveys but know that these folks are very good to work withSteven B.
Le client n'a pas laissé de commentaire.Doug C.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Chris D.
Everything went well. Customer parking is a little sparse, but the equipment was top notch as always.Thomas C.
The castleton location staff treated me horribly. I did not receive my confirmation call until after I tried to check into the castleton location after being denied a truck. All for the representative calling to say we overlooked your reservation. By this time I had reserved a truck at the Pendleton Pike location for 4pm 6 hours without a truck. My original reservation was for 10 am... I pick my truck up at 4pm and I reserved the 10 dolly for my washer and dryer and they were out. Worst move ever!!!!Sade W.
Keep up the good work!! Your service is outstanding!John R.
Le client n'a pas laissé de commentaire.brenda R.
Keep up the good work.Jerry D.
Great experience. Will recommend.Richard O. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Scott J.
Le client n'a pas laissé de commentaire.john H.
It was raining outside and the truck was leaking water. Alot of my things that was in the back got wet. Other than that the employees were great.kelly W.
Le client n'a pas laissé de commentaire.anganita W.
Le client n'a pas laissé de commentaire.mathew S.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Marion B.
Le client n'a pas laissé de commentaire.Ernest B.
Le client n'a pas laissé de commentaire.Raymond L.
Le client n'a pas laissé de commentaire.valerie H.
Le client n'a pas laissé de commentaire.Cindy B.
Everything was great" customer service is awesome and very helpfulLaQuesha S.
Continue providing excellent service. Thank youJanet M.
Le client n'a pas laissé de commentaire.Darlene W.
Le client n'a pas laissé de commentaire.DAVID C.
Employee who checked us in was busy with another customer when we arrived but he said he would be right with us. As soon as he was finished with the other customer he helped us with only a short wait. All is good.Randy D.
Le client n'a pas laissé de commentaire.Daniel F.
Store is pretty dirty. Owen, the â€œownerâ€ seemed as though he did not want to be there. The computer system was really slow. I checked in online and they said everything was good. I got to the store and nothing worked correctly. 35 minutes to rent a trailer. They also did not have the trailer that I had reserved. Making it a pain in the ass to place the trailer where I needed it.Grant H.
Le client n'a pas laissé de commentaire.Jeff F.
Service is great and the staff is respectful and marvelous to work with. Great team , well put together. Hats off to everyone who works at this uHaul. They are awesome keep the good work up and excellent work ethics..??????Innocent S.
Do not use ties to hold down the dolly because was accidentally hit with force and broke the twist and got charge because it was no longer attached and didn't even use it but in all was greatShalonda P.
Le client n'a pas laissé de commentaire.BARBARA S.
I always get great service at the U-Haul on Pendleton Pike. I've rented trucks on at least 15 separate occasions there as we have 4 college kids. I won't go anywhere else! Merci.BRIGITTE G.
Le client n'a pas laissé de commentaire.deanna C.
Le client n'a pas laissé de commentaire.Robert L G.
Le client n'a pas laissé de commentaire.Mauro F.
Le client n'a pas laissé de commentaire.Jordan J.
Whoever the dude was, he was very rude as hell. Never greeted us or anything. He don't know how to communicate with customers. Please do not have him at the front desk no longer. I believe he was the GM but he have horrible customer service skills.shaniquia H.
Le client n'a pas laissé de commentaire.Ricky A.
Le client n'a pas laissé de commentaire.MICHAEL K.
Le client n'a pas laissé de commentaire.Tracy N.
Le client n'a pas laissé de commentaire.elaine M.
Make sure all the lights on the trailer are working.paul W.
Le client n'a pas laissé de commentaire.WARREN G.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.Ellen K.
Le client n'a pas laissé de commentaire.James H.
The gentleman who helped us check out, and back in, was awesome. So helpful and kind!Angela D.
Thank you, thank you, thank you for working with my sister and I and our move. We will be very certain to use your services again.gale D.
No complaintsArthur A.
Everyone was super at this location but it was raining and the truck leaked water inside from the ceiling. The truck was clean, though.Susan S.
Everything was great, all personnel were very friendly and knowledgeable as well as helpful. Would definitely recommend to family and friends, Thanks Uhaul !!!Denise G. | Expérience générale
Truck was extremely noisy seemed very old and run downjodi B.
Le client n'a pas laissé de commentaire.Brian K.
Le client n'a pas laissé de commentaire.Troy W.
Great locationDon C. | Expérience générale
Le client n'a pas laissé de commentaire.Mildred G.
Le client n'a pas laissé de commentaire.barbara R.
This portion of the review is for the truck. 1) The cab leaks. the joint leaked during a rain storm and water ran down the drivers seat belt causing the driver to get wet. 2) the passenger side mirror did not have a set screw in it. once you started driving it would move and I was not able to see cars on the passenger side of the truck. can you imagine going through downtown Atlanta without mirrors....I did and it was VERY DANGEROUS. I was able to get tape from a rest stop, but it moved some with the tape.Randall K.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Martina L.
Le client n'a pas laissé de commentaire.Francisco H.
I wish I could remember the name of the lady that help me to complete the rental process. Uhaul should look up the time sheet for the only representative at the time of my rental and congratulate her because she is good at what she does and is extremely helpful.Stacy M.
Owen was fantastic, very helpful and knowledgeable.Eric H.
Le client n'a pas laissé de commentaire.jody C.
Le client n'a pas laissé de commentaire.Bryant W.
Your man Tarez (sp?) was awesome. Pleasant, hard working, and knew his job. That guy should be given opportunities at UHaulReuben Z.
Everything went greatTim B.
Le client n'a pas laissé de commentaire.MARK A.
Le client n'a pas laissé de commentaire.joe H.
Excellent service à la clientèleWanda W.
Le client n'a pas laissé de commentaire.bob H.
I reserved a 15ft truck and spoke with them at 10:30am that they had it. Pickup time was set for 11:30. We got there at 11:15 and thwy had given the truck that I had JUST CONFIRMED away forcing me to take a 26ft truck. I will never use this location againtrichelle G.
Le client n'a pas laissé de commentaire.Kendra G.
Le client n'a pas laissé de commentaire.John H.
It was a very nice experience mr. Jackson was very helpful and I really appreciated the hard work that you guys do to make sure that my experience from U-Haul is a good oneDEBORAH M.
Le client n'a pas laissé de commentaire.Jim O.
Thank you!!!lisa G.
Original pick up location was changed. Was given wrong address to the second location. Waited 2 hours in total to get my rental truck. The wrong mileage was entered at pick up. Charged wrong amount at drop off. Double charges once they fixed it. Really bad experience.Joshua S.
Make sure back of trucks are cleaned out.DOUG F.
These guys are positive and are the bestInnocent S.
Le client n'a pas laissé de commentaire.Patrick K.
The representatives were all genuinely concerned and very helpful and informative, thank you for making what was very stressful for me very smooth and easy.Denise G.
The staff was very friendly.Elizabeth W.
Le client n'a pas laissé de commentaire.Mardi A.
Le client n'a pas laissé de commentaire.Kyle F.
Le client n'a pas laissé de commentaire.Erik D.
Christina was very friendly,prompt and professional!Christnia E.
Everything was perfectLatajha B.
When someone reserves a truck 6 weeks in advance make sure you have it available or contact the customer beforehand and let them know. Also i declined the i insurance and signed saying i was responsible for damages yet i was still charged the 14 $for it...not sure i will be using againMaurice S.
.Erin P. | Expérience générale