Customer Reviews for U-Haul Storage of North Jackson

2 683 évaluations

4181 Northview Dr   Jackson, MS 39206
(N Of Meadowbrook Rd)

(601) 368-9323

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(601) 368-9323

4181 Northview Dr
Jackson, MS 39206
(N Of Meadowbrook Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

In and out. Excellent service.

christy J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
2

Maintenace of vehicle. Front end of truck needed alignment and replacement truck had extremely poor gas mileage.

Willie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emillia V. 
Évaluation :
3

Tires were suspect. Added 89 miles to my trip. I know closer locations were available.

John S. 
Évaluation :
3

This company could improve by throughly checking the uhaul trucks. My truck had 2 holes in the fuel tank. I wasted money on gas and reached my destination later than expected.

Dhakiya Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta W. 
Évaluation :
1

Just get that Penske, because they are PREDATORY! Long review alert: I booked to move a couch from Jackson to Oxford. There was a deal offered that made it cheaper to just bring the Uhaul back to Jackson, so that's what I did. I specifically asked the employee at the desk how much it would be per EXTRA mile I used because I knew my trip would require more than that. She tells me 20 cents very emphatically! First of all, the Uhaul had less than a quarter tank of gas in it and we had to put $90 worth of gas in it and had put an additional $30 in to return it and were STILL charged a gas fee! Anyway, I do my moving, drop off the UHaul, and receive a receipt with an ADDITIONAL charge of $198! I'm floored to see that it is actually $1/mile over the allotted miles! I call the location the next day to figure it out and get forwarded to the regional office. I speak to another person that morning and they say it was 20 cents and were going to give me a refund until they see the contract said $1, so she just files it with the general manager and forwards me to her phone. I tell the general manager the situation after my fiance spoke with her and got nowhere (he was frustrated because she was adamant that her employee would never say that because she was never even taught that???). I call to see if there is something she could do (she's being short and rude but I try to keep my temperament) as we are college students and $200 is a big financial hit. I am also, at this point, just trying to figure out why her employee would tell me this if it's not true. She essentially tries to say the same thing… that her employee didn't say that because she wasn't taught that. The employee DID tell me this so I simply say ask her. The employee gets on the phone and LIES and says she didn't say that. I ask her what did she say then because she definitely did not tell me $1. She says she doesn't even remember me!!! HOW DON'T YOU REMEMBER ME AND REMEMBER YOU DIDN'T TELL ME AN AMOUNT?????? The manager is basically yelling at me and going back and forth with me to say that her employee didn't say that. I tell her she's yelling and she goes to correct her tone (I believe because she knows the call is recorded). At this point I just want to talk to the person I spoke with at the regional office. When I finally get them on the phone, it is very obvious they spoke with the GM as when I tell the situation they say the supervisor spoke with her and it's $1 now even though someone said something completely different earlier before I spoke with the GM. Okay so who was it that I spoke with? Where is this 20 cent figure coming from? I say I want to report this employee then because she has told me something completely false, and they just forward me to the GM again!! I feel extremely gaslit and conspired against just to boost up ridiculous charges! It makes no sense where this 20 cent figure has come from and they're acting like it came out of thin air!!! Someone needs to be reported or reprimanded or something. These people are scam artists.

Darrienne M. 
Évaluation :
1

Put a uhaul location outside of west jackson. The most crime ridden part of Mississippi besides clarksdale. Put one in Madison or on Lakeland dr or better yet on the east side of Northside drive. All of the locations are in super super bad area of jackson. If I was a smart corporation that wanted to make a lot more money I would put uhaul in high density college areas that are not in west jackson, meaning north east jackson or Madison people would still go without the risk of something bad happening

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kodesia b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tommie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jaylynn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassandra W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorothy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A. 
Évaluation :
4

Ok

Johnny R. 
Évaluation :
3

No suggestions at this time

Tommy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daphne C. 
Évaluation :
1

The truck was so louddd it was missing a part too it and they rented it but the Manger she made my Exsperience better she came up with a so that got me to my event and back ....I will use uhaul again because of that factor she got the job did

Ebony C. 
Évaluation :
1

The van we reserved was not there. We wound up having to rent from the counter a truck at a higher price. Bait and switch.

Steven W. 
Évaluation :
4

I think it is horrendous that I had to pay for mileage AND gas. I traveled over 200 miles. It was very inconvenient that I couldn't return the truck back to another location at my destination. I had to drive it 100 miles back to the pick up location.

Kendra C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELANOR H. 
Évaluation :
3

Nothing at this time

Marcie B. 
Évaluation :
5

The staff at this location is all about business and they do a fine job taking care of their customers. Very pleasant experience!

Mark B. 
Évaluation :
3

I think that the location is central and a good one for picking up a truck. However, the lady that checked out the truck to me was very unhelpful and acted as if I should already know things regarding insurance, equipment and return, that I did not know. She was busy on her phone and kind of rolled her eyes, when I asked a question. I was nervous about driving such a large vechicle and she acted as if she really didnt have time to answer questions, even though I was the only customer there on a Sunday morning. If iI were you I would train her better because she is making your store look really bad. She helped me, but just barely, and her demeanor was such that I was bothering her.

Angela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ariel J. 
Évaluation :
2

Was not informed of roadside service fees at checkout. Had to pay lockout fees upon returning vehicle while at the site. Manager stated they could possibly return 1/2 lockout fee paid to locksmith but then declined. Previous conversation with roadside assistance on 7/3 stated the fee could be reimbursed. I am disappointed with my experience at this site.

Shirley S. 
Évaluation :
2

The manager was not willing to accept the truck unless I was going to pay double for it, and when I asked how much she thought that would be she had to be motivated to get the charges. It looked like it was all too much to ask and definitely not what she wanted to do.she was rude and showed an attitude. Let me wait until she served another customer etc… finally she got the quote and there were no charges…. Which was what it had to be after all. I had filled the truck up when I left Mrs Whites facility because it only had a quarter of a tank and returned it with 3/4 of fuel in it.

Marijke H. 
Évaluation :
5

Needs secure parking for personal vehicles. Other than that, wonderful

Chris D. 
Évaluation :
1

I got to.place I was told I had to turn the truck in at 1030 the same day 29,95 a day is for 24 hours I got charged 58,95 then when I got in truck it was almost on E then I get a bill the next day 30 charge for gas 57 for gas 20 after hours service fee hell the list goes on I will NEVER USE UHAUL AGAIN

Kristie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha B. 
Évaluation :
4

Personnel professionnel

micheal W. 
Évaluation :
5

Great professional and knowledgeable service

David M. 
Évaluation :
3

Customer service could have been better.

Makeba W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary H. 
Évaluation :
5

Make more transport equipment and storage available.

Luteacher G. 
Évaluation :
2

Did not have the dolly I reserved available. I had to use a smaller one that made my move harder. This was very inconvenient!!!!!!!!!!!!!!!!!!!!!!!!

Barbara T. 
Évaluation :
5

Make all trucks ramp available and with cruise control. Make workable charging ports In store movers - for a bundle price like the insurance All weather canopy for building exterior & for vehicles Secure Customer Parking Lot - We had to get picked up since we didn't trust leaving our vehicle across the street. Northview location needs more space inside and outside. The employees looked cramped behind the desk. I think they need a break room, indoor seating, public bench outside, restroom, vending machine. Update damage stickers on rentals- remove faded stickers. Allow app to take exterior rental pictures on return. Cameras for trucks will help with locating rentals and proof of damages. Hire more people like Robyn Cain!  Great agent. The agent who was there at pick up--->{Not Robyn} could be more personable. She did her job... but seemed distant. We basically had to figure everything out on our own be reading everything lol. It would have been nice if the agent walked out with us to see prior extra damages or any bells and whistles like the tire pressure gauge. Also the new girl is very polite.

Luteacher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latangie G. 
Évaluation :
5

Online check-in is so much easier than waiting in line.

Emillia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
5

I had a great experience with the Store. The 2 young ladies that was on duty that day made us feel welcome and they were so kind and friendly to us. I don't remember their names but please don't let them go anywhere because I really did feel good about doing business with them. So my experience with them was awesome. With employees like them you will always have a good business. So thank you so very much U-haul for your services and for the 2 beautiful female employees that helped me that day. God bless you and continue to stay safe. 

Lucille E. 
Évaluation :
1

Extremely unsafe vehicle. I can't believe U-Haul allows this. I'll never use U-Haul again in Jackson.

Chandler G. 
Évaluation :
5

Once again, as previously stated, simply fid a way to make sure that previously reserved add-on equivalent is actually available at pickup location.

Charles J. 
Évaluation :
5

No problems at all

TONY M. 
Évaluation :
3

Better customer service from the store representatives is needed. I reserved a uhaul this past Sunday and returned it after store hours. I admit I brought the truck back late but there was nothing wrong with the truck when I brought it back. I verified it myself outside the store on my phone. I didn't even exceed the mileage I planned on using and still brought it back with the gas needle where it was when it was given to me. However, I never received a dolly that I paid for. When I called the store to inform her of this, a store clerk had a bad attitude or seem flustered on the phone trying to help/understand me. She said you have to grab the dolly from inside the store. I didn't know that. No one told me that. I assumed it was on the truck. She watched me leave and didn't stop me to inform me. So it's poor customer service because she didn't assure I had all my equipment before I left. AND WAS STILL CHARGED FOR THE DOLLY I DIDNT USE OR RECEIVE. They also charged me oil and tire repairs and there was nothing wrong with either. I only went 30 miles in the truck. They need better attitudes when communicating with customers and they need to thoroughly explain/highlight the significant parts of the contract. This is a first time thing for some people and you can't expect everyone to just KNOW things. HaNding me over a contract telling me have a good day isnt good customer service, in my opinion. COMMUNICATION IS KEY‼️

Concetta H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damaris R. 
Évaluation :
4

I would most definitely use this company again. My opinion on returning the truck at night . It's very dangerous for a female to be outside trying to check a truck in after hours. I think if the truck should be returned by the next business day. It's so much going on. Consider your customers safety. Thanks Again

Tara B. 
Évaluation :
5

If it wasn't for the great customer service at U-Haul I wouldn't have been able to accomplish my goal of moving my piano I'm thankful for how they treated me. May God Bless their soul.

George M. 
Évaluation :
5

The service was great. The workers at this location were polite time efficient. I was in and out. There was only one problem. I was charged an extra 11,5 for gas. I received the truck with less than 1/8 of gas and returned it with the same if not more. I was still charged for gas. The workers report said it was supposed to be over 1/8 when I am positive that it was under 1/8 of gas when I got it. It was still polite, good customer service.

vincent S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sharay R. 
Évaluation :
1

When I came to get the Uhaul the lady was rude and did not walk outside with me to look at the uhaul and explain the policy or return policy. She just handed me the keys and said have it back by 9:15. She didn't move from her seat. She frowned the whole time. The associate needs to learn to greet and thank customers. I never do feedbacks but he actions are unacceptable.

shalonda B. 
Évaluation :
5

Fast and friendly customer service!

KATHY S. 
Évaluation :
5

I was impressed with it

Ernest A. 
Évaluation :
5

I've rented vehicles from this location twice in the past year. Friendly, efficient service.

Charles J W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

Staff was nice and friendly, I was able to handle business with swiftness and ease.

LaTarsha M. 
Évaluation :
5

The young lady was very nice and had me in and out.Only thing was the truck was extra loud and she explain to me why,other than that perfect!!!

april R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher G. 
Évaluation :
3

They can try to honor a receipt received from another state for a gas credit of $65 that was suppose to be refunded and wasn't. Instead I was told by rep that she did not know what Oklahoma does but Miss does not do that. I think that was a total disregard for customer service. She did not even look at my receipt.

DORIS T. 
Évaluation :
4

I didn't realize till we started loading the truck that the dolly I had rented was not included in the truck. So be sure to double check for things like that.

Jordan L W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW T. 
Évaluation :
5

Good staff. Great service at this location. I recommend them for a raise !!!

Keith J. 
Évaluation :
5

The equipment was clean but the truck had zero acceleration and we were glad we were not on the highway and only moving within the neighborhood.

Cecilia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY L. 
Évaluation :
3

Not cosmetically very inviting and place is small and cramped but the woman who closed me out was very personable and the process was very smooth.

Michael M. 
Évaluation :
5

Just a little difficult on returning on line

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

Great experience

Kenneth G. 
Évaluation :
5

Excellent service à la clientèle

Jasmine C. 
Évaluation :
1

I am been over charged for fuel and I wasn't told about a link for fuel , I was told to return on 1/4 of a tank

Lakeisha E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEWYLIA H. 
Évaluation :
5

The truck was clean but the only complaint I have is the truck was soo loud and annoying due to someone stealing the Catalyze Converter. You all need to put up cameras and fence the property with razor wire to prevent these people from stealing. Customers and others should not have to deal with this.

Alisha W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmaine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney G. 
Évaluation :
5

Everything thing I saw was nice

GREGORY P. 
Évaluation :
5

Rien

Cozeta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sacia D. 
Évaluation :
5

A very good experience

TONY M. 
Évaluation :
4

All service was appreciated.

melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

The truck was clean but there were a couple of issues with the ramp on the truck.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
2

The truck seemed to have a transmission issue the entire time. I do believe this is why the vehicle used over 70 dollars in fuel while I had it. It also had a cigarette ashtray that had not been cleaned and obviously been used. This made the vehicle have an unpleasant odor.

Jimmy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Travis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beatrice N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FORREST G. 
Évaluation :
4

They could be back. Give them a soda,!!

Ricardo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATTA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thabi M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren C.  |  Expérience générale 
Évaluation :
3

The reason I wouldn't recommend this location is that it is too small causing a lot of congestion. I had to wait about 15 minutes to enter the parking lot to get to the storage because of the many cars blocking the entrance. I had to wait another 5 or 10 minutes upon leaving for the same reason.

ANGELA T.  |  Expérience générale 
Évaluation :
5

Customer service was great

Almetrius B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren C.  |  Premières impressions 
Évaluation :
3

The manager was very rude and nasty.

Karissa L.  |  Expérience générale 
Évaluation :
5

The young lady was very helpful and knowledgeable about the facility. Customer service is very important to me and she was very professional and kind.

Almetrius B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iman M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thelma D.  |  Expérience générale 
Évaluation :
5

Love the team at this location! Bathroom is unexpectedly nice and always clean! GREAT PLACE!

Andy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Expérience générale 
Évaluation :
5

Extremely helpful and excellent customer service! If I ever need storage again in the area there will be no guess to where I'm going.

Henry M.  |  Expérience générale 
Évaluation :
5

Very happy with the service!

Henry M.  |  Premières impressions 
Évaluation :
2

They lost my reservation twice..so I didnt get it right until the 3rd time.

latasha t.  |  Premières impressions 
Évaluation :
5

Very helpful and professional

David B.  |  Premières impressions 
Évaluation :
5

I've used several different u-haul locations. the manager and staff here are AWESOME! Their personalities made me feel appreciated and if the need arises they will be my "Go-to" people.

Andy C.  |  Expérience générale 
Évaluation :
5

Thanks for the prompt and courteous service.

Yeong K.  |  Expérience générale 
Évaluation :
5

Love the manager!

Andy C.  |  Premières impressions 
Évaluation :
5

Love the manager!

Andy C.  |  Expérience générale 
Évaluation :
5

Loved MRS Jobert and her team!

Andy C.  |  Premières impressions 
Évaluation :
5

Very nice employees. Both employees I met were helpful, informative and courteous.

keyandra p.  |  Premières impressions 
Évaluation :
5

Excellent customer service

Reba J.  |  Réservation 
Évaluation :
1

This was the worst moving experience I've had in my life. From the storage and the truck. You have some of t worse reps in that store. Never again. Nobody would even try to help me.

dorothy h.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page