Customer Reviews for U-Haul Storage Of North Lynnwood

Évaluation :

1

Double-charged broken wipers brakes were scary and didn't work well truck bed was dirty Never use U-Haul again will go somewhere else

Évaluation :

5

Very helpful staff, I will continue to use this location.

Évaluation :

3

Staff is always unprepared and unorganized. Typically rude as well. But the equipment and location is great.

Évaluation :

1

Wouldn’t close my account for six days until I had to call customer service three times!

Évaluation :

1

I was not told that I had to check the trailer in manually after hours. As a result, I was charged $20. Feels like stealing to me, but there is no point in fighting a corp entity about right and wrong, I will just take my business elsewhere. Awful customer experience…interesting way to make a dollar.

Évaluation :

5

Nothing, service was impeccable!

Évaluation :

4

Not the locations fault - but your website let me make a reservation only to be told they do not deal with car haulers the day before. Changed to a different site, only to get called and told they were not open. The website should not allow a customer to make a reservation if the site does not deal with a certain product.

Évaluation :

4

I was instructed that my rental was in the gravel area. With no assistance, I perused around what is basically a truck graveyard. My rental was wedged tightly between 2 others. Luckily I was able to wave down a very kind and helpful to help me pull out but it's a completely disorganized and risky way to start a rental.

Évaluation :

3

So I have had the storage unit for about 5 years now. I was moving out of the storage unit 11/24 when I arrive to the facility and all the parking spots were taken up. The parking spots for cars and also the parking spot for larger trucks(where you can load and unload your items conveniently) were all being used. I was not expecting that it would be busy the day after Thanksgiving but I was wrong. The truck loading area had 3 spots for larger trucks. 2 of the spots were taken up by Uhaul trucks but with that being said there was 2 Uhaul trucks backed in to the spot back to back So the there was actually 4 Uhaul trucks in 2 of the parking spots that were for larger loading jobs out of the 3 spots that they have available. The third spot had a car in it. Let me say first I was in a Penske 12ft truck not because I wanted to use Penske but Uhaul didn't have any vans available for rent so I went to Penske because they did, just to find out day of move that they did not have the smaller van that I originally wanted so they offered a truck at a discounted rate when compared with Uhaul at that time was cheaper. - I Digress With no where to park we parked in what I would think was a Uhaul spot for trucks that are waiting to be rented and no one to ask I walked in to the shop and ask someone behind the desk ( there were at least 3 people behind the desk at this time- 2 of them were helping people.) where should I park this 12ft truck to load my items. I was told at this time to park next to the fire hydrant which was closer to loading spots but it would of been in the way of other trucks and cars coming in so we just parked in the spot where we originally parked and went along with emptying the storage unit. There was plenty of trolleys to use so three of my friends and myself grabbed them and was able to empty storage unit with in minutes, and I go into store to tell them I'm moving out. Which was easy and fast, but while I wait for my receipt I over hear a customer stating her concerns that why isn't there any parking at this time. I hear this older lady say she lives in a 500 hundred square ft in law suite and this storage unit is where she places all her extra items and that she had been here for years and that she has never had a problem getting parking. ( I have also been here for years and also have never had a problem) I then hear the staff member behind the desk state " management has told us to park in the parking spots and if the space was needed they were told to then move their(staff members) cars." When I walked into the shop originally looking for parking not one person that sat behind the desk offered to move their car but I was shown somewhere else to park by staff member which i felt was not a safe place to park. I felt for this lady and her legitimate concerns. I also felt that they could have noticed this lady having to use the ramp with all her items managing her stuff going down the hill and at that time move their car then but nothing was done on their part. Turns out they were not busy they just limited where people who have units can park to one which was inconvenient to the one person who was there to use it at that time. I was able to manage moving my items but I also had help from friends this lady was by herself. I don't understand why Uhaul even had 4 Uhaul trucks sitting there not being used with one loading lane which that lady was using, and staff were taking up the other parking spots , But hey I'm not meant to understand everything. Storage unit was always easy to use, clean, well lighted I always felt safe using it. Had limited interaction with staff members so I can't really say a-lot about that, besides yesterday's encounter.

Évaluation :

3

Not sure if I would..been storing here since 2013 it was EXCELLENT then !!..lots of changes since 2013 ..to the point of wanting to leave this location ..

Évaluation :

4

I'm not happy with NOT receiving an invoice after turn in. U-Haul no longer informs them of how much the final charges are and what they are for? I may have to choose Ryder for my next move.

Évaluation :

5

Staff was friendly and knowledgeable, and that is hard to come by nowadays so it was greatly appreciated! Thank you Christopher

Évaluation :

1

The movers were rude unprofessional disrespectful. U treat me with calling the police on me.

Évaluation :

5

I am a happy customer. Trailer and service was great.

Évaluation :

4

Young man receiving the van back in on Friday afternoon was very nice, and low key. He also assisted me with a jump start as my parked car battery was flat. Unfortunate note, as I had to leave my drop Off car off U Haul premises, parked on main road in front of the U Haul, the front window was broken and the car vandalized. Appears policies this store has changed since I previously rented there. Happy holiday season to all.

Évaluation :

5

Lexi has great customer service. Give her a raise.

Évaluation :

5

Nothing that I can think of. Thanks for the rentals when I needed them.

Évaluation :

1

I'm going to rate them as poor since they are charging me additional fees when there is no reason. I fully paid. I was under miles. I cleaned the vehicle and refueled. You guys need to get it together.

Évaluation :

5

It would be nice if you could make a sign that says customer parking with an arrow pointing where to park (to the right) before a new customer gets caught up in the returns area😊

Évaluation :

5

It was easy and smooth to communicate for pick up and delivery. They were friendly and flexible while talking on phone. Actual driver was super kind to mu son who loves forklifts. The only issue we had was booking online. It was confusing what the actual cost was going to be and delivery dates.

Évaluation :

5

very friendly and fast crew

Évaluation :

5

The pick up and delivery drivers were so nice and polite. Every person I spoke with on the phone related to our order was also very helpful and pleasant. Overall, it was an excellent experience! Fortement recommandé!

Évaluation :

3

Prices are high compared to other places. Always long waits in the office.

Évaluation :

5

They treated me very well! I was not treated very fairly by the customer service line, but this location got everything figured out and took very good care of me! Exceptional customer service and nothing but friendliness. Thank you!!!

Évaluation :

5

The staff and management here are absolutely stellar!! The most helpful of anywhere I've been. I'd recommend anyone needing to store anything to store it here even if it's a bit of a longer drive

Évaluation :

1

The U-Haul employee, after hooking up my AT, asked if I had paid $20 to help load my car. I said I had never heard of such a fee. He said I should have been asked if I wanted help loading the car when getting my truck rental. I said I had never been asked about the fee or seen it mentioned anywhere. I then offered to pay the $20 for his help in loading my car on the AT. He said it was too late at that point to pay the fee and get his help. How absurd. Lousy policy and poor service. Why was the fee for loading assistance not offered when I reserved my car hauler equipment online? Fortunately I knew how to do load my car but what about those who haven't any idea on how to load and secure their vehicle or what about those individuals who physically could not load and secure their car themselves.

Évaluation :

5

Everyone was very friendly and helpful. Fast service.

Évaluation :

5

Price wise was really good and very easy and clear

Évaluation :

2

I rated the experience below average for the following reasons: The wrong box was given to the movers (it was an empty one, not mine) so the movers had to go back to the location and get the correct one. Thankfully, I was moving nearby, 10 minutes away. However, it took about an hour for them to get the right box and back again. Then they went back to get the second box and that took about another hour. For what should have been an easy and quick move of about 2 hours turned into a 4 hour move. I felt bad for the movers as they were paid on the bid and locked in. Not that I should have paid more, but UHaul at Lynnwood made this a rather unpleasant experience. The guy who appeared to be the manager was kind, but he seemed like he had some staff members who were either new or didn't know what they were doing.

Évaluation :

1

YOUR UHAUL CONTRACTOR IN TERREBONNE OREGON STOLE $135 FROM MY BANK ACCT. I WILL NEVER BE USING UHAUL AGAIN

Évaluation :

1

They tried to charge me for gas even though I filled up the tank like it was supposed to. Not going back to this location. Pamela in customer service was awesome and helped me out.

Évaluation :

5

Thanks, UHaul of North Lynnwood! We enjoyed doing business with you. The place is clean and efficiently ran.

Évaluation :

5

I had lost my job back in May when my child had attempted to end her life so I am super grateful to this facility for not auctioning my life away when I wasnt able to pay. Not only did they allow me to move my stuff out but they offered me a deal that was too good to be true. I definitely would rent here again when I am able to make the monthly payments. No complaints for the North Lynnwood Uhaul.

Évaluation :

5

Convenient one month free storage after driving here from Minnesota with a UHaul trailer.

Évaluation :

5

Christopher and Betty were great. Liaza with the long finger nails is useless, She can't type, hook up a trailer or even the trailer light's because of the ridiculously abnormal long nails. She had to ask for help with every task. So it delayed me leaving and cost Uhaul extra man hours for each thing she tried to do.

Évaluation :

1

very very poor customer service 3 employees was working they are not seem like uhaul professional employee at all they were very rude not helpful they were just clock out im asking questions they were saying im clock out im not uhaul employee anymore sorry i can't answer or help you its shock me i say wow

Évaluation :

5

It was so easy. The location is perfect for both Mukilteo, Everett and Lynnwood.

Évaluation :

5

I will recommend U-Haul U Boxes! Everything was great!

Évaluation :

4

Very good service , not much to add on

Évaluation :

1

Send the customer who rents a moving van with fuel in the vehicle. The vehicle we rented was very close to running out of gas. I took pictures of the gage and mileage within 5 minutes of leaving the U-Haul facility. Still your employee wanted to argue with us saying he believed the condition sheet said the tank was full. This was not the case and customer service skills displayed by your personnel were severely lacking if present at all. I am an elderly man but I have my wits about me and you're employee was rude and offensive.

Évaluation :

4

I had ordered extra furniture pads which were not added to the container and could've used them. I asked for a credit.

Évaluation :

1

Parking lot was crammed. Employees parking in loading area when lots of people were trying to unload. They were kind and tried to help, but they also said they were short staffed. Elevator was slow. Not a good experience.

Évaluation :

1

Promised to give me the reimbursement but eventually they didn't not

Évaluation :

5

The assistant was totally efficient and ready! I was in and out of the rental location in 15 minutes. He explained everything clearly. Great job!

Évaluation :

5

Eloise was perfect. She delivered and picked up and was sweet and helpful. And wow, can she maneuver that vehicle! The whole experience could not possibly be improved. We are so pleased. Thank you, we will recommend to everybody!

Évaluation :

1

I was treated poorly by the Front Desk people at the UHaul store where I picked up the rental truck. The customer service is really below par. The truck that was rented to me had brakes that were defective. Whenever I press the brakes, almost halfway through the truck continued to slide forward and would not stop. This is a real safety hazard. Then they charged me incorrectly for starting mileage. The Front Desk rep, Enrique, and the rest of the Front Desk employees, were rude, even after I informed them that they over charged me for an incorrectly entered starting mileage. They would not hold themselves accountable for a mistake that is clearly done by the rep who last entered the ending mileage on the last customer who rented this truck. They keep stating it is in their policy. No matter what, employees are supposed to diligently enter the correct starting mileage on the truck before releasing it to the customer. This was not done by the rep who took my reservations. This is poor customer service on the part of UHaul. I would expect a call from the manager to rectify this with me. I believe I should not be charged for an error that was clearly done by an individual who works for UHaul. It is not a good representation of your team of staff, as a whole. Let alone, you are leaving a bad reputation for doing a disservice to your faithful customers. Would appreciate a manager to contact me about this and resolve this in a manner that is in alignment to providing service with integrity of character and reputation that aligns with UHaul's culture and values.

Évaluation :

2

The mileage charged us for almost double when we did the self drop off. There was nothing we could do! Would not recommend.

Évaluation :

5

The staff could be alittle more friendlier...kind of grumpy..

Évaluation :

5

There are a few locations closer to me than this one. My rental had a bad sensor and needed an oil change. It was also quite rattly and noisy. The service was great as usual, and usually I get a very good vehicle.

Évaluation :

1

We went to the proper location only to find they did not have our truck there ready to go. We were told we would have to go to another location over 30 minutes away to get our truck. It took over 45 minutes to get our truck at the other location. Costing us valuable time and money. There is no excuse for a truck reserved day ahead to not be ready at the designated location. A total lack of work ethic, laziness, and unprofessionalism.

Évaluation :

2

The girl at Drop off was very unfriendly. I was not impressed.

Évaluation :

1

You can send me a survey, but can't seem to send me a simple receipt

Évaluation :

2

Although the storage facility itself deserves a high rating, the guy in the office was extremely rude. He is not friendly in anyway. For that reason alone I wish I had gone somewhere else. You'll know when you encounter this guy, he's got dark brown hair, glasses and a condescending, cocky attitude. I'm not sure why he works in customer service at all.

Évaluation :

3

The staffs are poorly trained and no intention to help or answer questions.

Évaluation :

5

I would definitely recommend this place for my friends. Super helpful stuff.

Évaluation :

5

Your service was excellant. The agents I talked to and the ones I talked to in person were so professional and helpful. AND they were all so very patient with this old person who is me. Merci.

Évaluation :

1

This location is further but I use to have fast service so it was worth the drive. The last time I went I was in line for 30 mins to pick up a reservation. This time 45 mins. And done in 5 mins. My time is valuable. This place has seriously changed. And the drive lines outside. Who knows what direction you're supposed to go now.

Évaluation :

1

We PAID movers to pick up and load 4 U-Boxes. When they arrived at the Lynnwood location on the scheduled day, only 1 of the U-Boxes was ready and Lynnwood employees REFUSED to provide the other 3 or contact someone who could provide whatever authorization they needed! After 5 HOURS, the movers took the 1 box and rented a 15' truck to load the rest of our items. It was too late to do anything that day so they slept in their vehicles and arrived to load at 6:15 am. Because of the truck fiasco, we didn't get the full 4 box load we paid for. The one box was packed thoroughly but the other 3 could have had significantly more items if they'd been packed on-site. We returned with the movers to the Lynnwood facility after loading. It took over an hour for Lynnwood U-Haul to produce the remaining 3 U-boxes for our movers to transfer our items from the 15' box truck. We were standing there observing the poor attitude and lousy communication by the U-Haul employees. We will NEVER use the Lynnwood facility again. (Note - the experience on the Moscow end of the move was vastly different.) This was incredibly POOR performance!

Évaluation :

1

After being a customer since 2013 I received a call that we were 32 days past due on rent when we have always had automatic withdrawal for our monthly rent. The lady that called me said I don't know what to tell you we don't have your card on file and we show you moved in on 9/4/23. Um what?! We have been there since 2013 you can look at our ledger that shows we have been there that long and had automatic withdrawal for our rent. She had no record of this and now I'm receiving a move in survey so we are very concerned that our belongings were removed. We will be there as soon as we can to remove our belongings.

Évaluation :

4

Don't mess up my reservation. I reserved a one way and was forced to do a round trip trailer. It cost us 3+ hours of travel time. Not excited about that.

Évaluation :

1

The delivery driver did not call to confirm correct location and delivered to the wrong address and then it took 4 hours for correct delivery. Also there is no gps location on the boxes so I had to drive around for 2 hours to find the box by looking at a picture that was terrible quality in an area I just moved to with no reference of where my box actually was. When calling to find out where my box was no one had any idea where it was or even if it was delivered or not and there are too many different departments that do not work with each other. I was poorly and quite frankly inadequately compensated for my many inconveniences. Please get gps location on boxes and truck drivers with delivery confirmations being mandatory. And if you want repeat business treat customers better.

Évaluation :

5

Every U-Haul person I interacted with was incredibly friendly and helpful. The cost of moving my studio apartment contents all the way across country was 2/3rds LESS than that other “#1” container company! U-Haul keeps you up to date at all stages and the entire process couldn't be easier.

Évaluation :

5

Jake and Betty are customer focused. Very professional and ensured I was thoroughly satisfied with my rental experience. I will definitely us them in the future. Class Act

Évaluation :

5

This facility is always clean and well staffed. We have been here for years and only left because we are moving out of the area.

Évaluation :

5

Guys at the Lynnwood, WA made everything very easy and clear to understand. Great staff there.

Évaluation :

3

Access to the platform to load or unload was at most times challenging. The spots were filled with uhaul trucks of all sizes when there was an overflow of trucks on site. Elevator way to slow. Customer service was sub par. Parking of any kind was difficult

Évaluation :

1

I had a 5x10 room reserved at this location on the app - or so I thought. When I arrived to this location on move-in day, I was told that the app doesn't work because the staff at this location don't have a sufficient system for keeping track of which units are occupied or not. Which seems silly - seems like a pretty important part of running a storage facility. Anyways, the staff member was nice and offered me two storage units of a smaller size, but this was not feasible with my furniture shapes. They were not helpful in providing alternative solutions outside of this, and seems quite confused about the process overall. Possible that they were a new employee, though they didn't say so. I ended up securing a unit with a different storage facility. But what's most frustrating is that I was driving a U-Haul truck so I was paying for gas. I wish there were a sort of reimbursement or consolation for folks whose reservations aren't honored day-of.

Évaluation :

1

The U-Haul app told me that I had a 5 x 10 room reserved at this location, but when I got there on my move-in day I was told the app doesn't work because the staff don't have a sufficient system for keeping track of which units are occupied or not. There was no rooms available in the size I needed, and the customer service rep wasn't very helpful in providing alternative solutions. What's most frustrating is that I was driving a U-Haul to the location, meaning I paid for gas to drive to another U-Haul service. I wish there were some sort of reimbursement or consolation for when a reservation isn't honored day-of.

Évaluation :

5

Owner is very nice and helpful, a good guy.

Évaluation :

2

The lady that signed us up told us the u it we got would be big enough for a 21ft trucks worth of storage easily but it was not. The unit is not as big as she told us it would be

Évaluation :

4

I was hoping for a bigger unit, none available.

Évaluation :

5

Bathroom was not accessible. Afternoon code was input I could here the lock actuator but it wouldn't unlock door

Évaluation :

4

Quick. Easy. Storage problem solved. Thanks so much.

Évaluation :

4

The lady who attended us at the beginning was rude. Another employee solved the truck and storage space for us.

Évaluation :

3

We rented 2 units. The second one had a lock on it and after hauling our first load upstairs, we had to return to the office to get assigned a new unit. Other than that, everything was fine

Évaluation :

5

The staff was courteous, calm, and very efficient. I stood in line and watched how the staff responded to the customers. Many people were in line for service. Some of the staff would take the time to come and ask customers in line if they had a reservation or needing packaging or other materials. This was more efficient, in my opinion, to help move customers and deliver more services to the customers. I observed these staff members working together as a team; which helped the customer experience better service. I also observed the staff asking questions if they needed help serving their customers. I felt that the respect the staff showed to each other, reflected back to the customers.

Évaluation :

5

This location has been so helpful. There was a slight glitch, and they had everything resolved to my satisfaction. I have used them twice now, and the service was excellent both times. The staff weren't afraid to ask questions to their peers, and it was good to see the staffing working together as a team. The respect they showed for one another reflected back to the customers. Je les recommande chaudement. I also recommend you book what you need in advance, the early morning line is usually long, and sometimes they run out of what you want!

Évaluation :

1

Well for starters no two people had the same information about monthly payment. Theres a large sign saying 1 month free when you rent a truck, one employee told me yes it was fine if I had a uhaul from another facility, another employee told me no and there was no manager on site. Next I parked my car when trying to unload and the male employee, long hair, wearing a cowboy hat told me A BLACK WOMAN, "don't park here, because monkey see monkey do". When I told him that maybe he shouldn't call black women monkeys, he just laughed. Awful experience and I won't be using this storage much longer.

Évaluation :

4

It worked out really well .. interim storage for a year and then dock to UBox to ship across country. Very convenient location on a multiple highway hub.

Évaluation :

4

So far it's been absolutely easy to do business with these folks at this unhaul...

Évaluation :

1

1. Long wait in lines 2. Ordered a large storage unit went to the unit after loading carts and going up to 3rd floor and it was already rented to someone. Then was given 2 small units not next to each other because they didn't have anymore Large units (but at least same hall) but the 2 small ones isn't even the same size of the large put together (I measured) Had to wait in another long line again btw. While Kaine the "owner" was helping me, someone else came and told the same guy who made the mistake to help me because Kaine was desperately needed. But I didn't want the help of the guy who made the mistake. No remorse either by him but he's probably right about it being the computer. Oh and one of the lady workers was being disrespectful to the manager in front of customers. I don't know what happened before but when I came in it was a lil tense and now uncomfortable for everyone who heard and saw the ordeal 3. Went in to tell them I can't fit my stuff as I originally ordered a large and Philip (I think was his name) was not helpful as he was the one that made the mistake by giving me someone's else's unit. I told him I need another unit and I would like it free of charge (I thought it was fair given the situation but I admit it was asking a bit much especially with this staff) He told me he gave me 2 units free as if he was doing me a favor so I just asked for a manager 4. Kaine was definitely helpful giving me the 3rd free and being kind but I can tell he's way over his head there and I think he just needs training to manage his team and store better. It looks like this location threw these untrained employees there and said "good luck figuring things out" 臘‍♂️ Anyways I was able to finally leave, after returning the truck (after waiting in another line of course) 4 hours later  (wasn't all their fault as I had to load a 20" truck but the lines and giving me wrong unit and then 3 different units not next to each other but close didn't help) I'm done 

Évaluation :

4

I was rented a unit that was already occupied. I had help to move things into storage; however, when we came to the storage unit was locked and the office was closed. We ha e to keep the truck for another day and I have no help to put things into storage! I am 70 years old and how can they expect a disabled senior be left with no help and the wrong storage unit!?

Évaluation :

5

Staff were very friendly and knowledgeable.

Évaluation :

3

To claim to be a climate-controlled facility and it was 82° in the facility was a bit much. Made being there miserable. The prices continuously hiked, it got so expensive I had to move to a different storage company.

Évaluation :

1

Even as I am typing this, I am standing at the uhaul on 145th and highway 99 in Lynwood Wa. It is 10:45 , one employee, 16 people in line. Philip was rude racist. One of the problems was there was no communication between the employees. Alex set us up after Philip jerked us around. Two tour 65 yr old veteran. Someone please call me. (316)992-8033

Évaluation :

1

Absolute nightmare experience here. Came to load a U-Box container after spending 2+ hours loading it in 90 degrees and driving almost an hour to get there. When we arrived, we were told "their warehouse was closed" so we could not access the UBox, but we were there 2 hours before closing. Absolutely NOWHERE is it posted that their warehouse closes at 5. I checked all emails, google, uhaul websites, even my contract. When the GM was contacted, he in a matter of seconds basically said "too bad" and there was nothing they could do. Ended up needing to leave the truck there overnight and return (almost an hour away) to load it into the ubox the next day. Had to rehire help to come again a second day (after paying an hour the day prior just trying to get this situation resolved - none of which was spent unloading the truck). Then drive to return my truck, then BACK to Lynwood store (in a $75 Uber) then drive my car BACK to the city where the truck was picked up. Because this was yet another way they were unable to remedy this. Not to mention it's Mother's Day. I've now spent 4 hours today finishing up a job that could've very easily been done in the hour we wasted in the store yesterday being told there was nothing that could be done. Overall, this costed me 2 additional hours of help ($100), a $75 Uber, and roughly $20 in additional gas making additional trips to Lynnwoood and back from seattle - so a little over $200. Not to mention the additional 4 hours spent finishing this up on Mother's Day. Kaine did the best he could with the situation but this was abismal. Uhaul needs to make this right. Or at least make your "warehouse hours" visible somewhere if they are different from your store. And communicate with your customers paying you over $1000 what time they are able to use your services.

Évaluation :

5

Great price and easy unloading area.

Évaluation :

3

Front desk guy with glasses was very rude when giving instructions… When I had gotten to my unit the alarms went off because we were not given clear instructions from this man… When going back down to the desk to ask again what we had done wrong?? He mocked us and proceeded to tell us again what we needed to do, but this time with a rude tone of voice as if my boyfriend and I are stupid or incapable?? I'm sorry but last time I checked you're working in costumer service… and your attitude and actions show me that you need to be retrained…. The other gentleman who was on staff was amazing! Keep up the good work!! :)

Évaluation :

4

Don't recommend having a storage facility with hills. Made loading UBox nearly impossible

Évaluation :

3

It was an okay experience

Évaluation :

5

Staff was fantastic, very helpful and friendly!!

Évaluation :

3

Good.

Évaluation :

4

I really appreciated the courtesy carts, they were a big help in moving out

Évaluation :

4

The parking is horrible

Évaluation :

5

Very friendly and helpful. Storage feel safe and is very organized and clean

Évaluation :

3

Rude attitude when asked questions and much missed communication. I usually like uhaul but this facility was disappointing.

Évaluation :

5

I had a lot of plans fall through during my move and this is my 3rd 1-way move in 3 years. I've never enjoyed the process but even though I had a million things going on, Garrett, Julius and Enrique really went above and beyond and helped me make the process as simple as possible and assisted me even when they could've said no. I really appreciated their help and I definitely recommend dealing with your move and storage needs with them!

Évaluation :

5

I HAD MY 2 STORAGES FOR A TOTAL OF 8YRS. DURING THESE YEARS I WAS ALWAYS HAPPY/STAFF/MANAGERS ALWAYS WERE VERY UNDERSTANDING IF I WAS OUTTA TOWN/CALLED TO PAY LATE/CHANGE UNITS/ALWAYS EXCELLENT,THANK YOU✨️✨️

Évaluation :

5

Prices were high and location wasn't convenient. I found another brand 9 miles closer and $100 less.

Évaluation :

5

I was overwhelming impressed with the facility and the staff. The General Manager, Alexander, was so informative and knowledgeable about all of the U-Haul services and products. He was also amazing with his team! Christopher helped me meet my needs and was extremely patient with me and all of my questions. Even after completing my rental, I was offered help if needed. I would have to say that this was the easiest, less stressed, and pleasing rental experience that I have had to date!

Évaluation :

5

Trust worthy counter person.

Évaluation :

5

Very good facility. Well managed and employees helpful.

Évaluation :

5

Great staff in the office!! Very patient and kind to us old folks using a unit for the first time.

Évaluation :

4

Jaime was excellent to work with. Pleasant and helpful. However another man who answered the phone was rude when I was trying to find out when my bill was due telling me even his 89 year old mother knew when her bills were due. Also the guy who drilled out my lock complained the whole time he had to do it. I didn't enjoy having to have it done either.

Évaluation :

3

Did not get the unit ordered

Évaluation :

3

Danielle the manager at the Lynnwood location is friendly and helpful. She helped me through the moving in process that I was having difficulties with at the time. She went out of her way to kindly get me the help I needed in a timely manner. Good customer service. Friendly staff at this location (facing the freeway towards Alderwood Mall.) Thank you.

Évaluation :

5

North Lynnwood U-Haul is near our house with very easy access. Now that they have additional space to the south of them for some of their rigs, it is SO much easier to get in and out. Everyone was awesome to work with. Both with the renting of our unit and trucks, as well as working with us on the financial end. We were there much longer than planned (3 years vs 1 year), and they were with us every step of the way. I highly recommend this facility: for the storage, rental of vehicles, purchasing of any supplies, and the awesome team of personnel. Merci.

Évaluation :

5

Everything was easy peasy lemon squeezie!

Évaluation :

5

Manager was very helpful. Recycling center is great and eco conscious. Better experience than any storage facility I've used.

Évaluation :

1

Terrible communication managers terrible employees were really nice

Évaluation :

5

I have moved more times than I would like to remember and found this experience and facility to be particularly exceptional.

Évaluation :

3

The front desk staff that assisted me last Aug 20 wasn't happy to assist customers arriving 20mins before closing. He deliberately showed us how inconvenient for him to assist customers that late, though technically he should be working 'til the last of his shift and should be expecting to extend beyond his hours at times given the nature of his work as front staff. I called prior and he was very sarcastic answering questions. I believe your staff should know why they're there and the nature of their job is. I drove all the way from Texas to Washington and that kind of service is what I got. One thing more, you guys should advise us customers if the facility you're directing us to has a storage unit if you presented that as part of the deal. I was directed to U-Haul Everett thinking they have storage when in fact they didn't, I even witnessed another of your staff there getting frustrated with another staff right in front of us customers. The handy guy not the manager was helpful enough to direct us at Lynnwood and when we got there, there goes another experience. You've got serious problems with your staff here in Washington, seems like they don't like what they're doing and I guess your company needs to sort them out. Facility wise it's ok, clean and accessible, no problems with it. Pls do something about your staff, very unprofessional.

Évaluation :

3

The staff I have met at any U-Haul facility are excellent. U-Haul just has some systems problems that it needs to work to overhaul. One example is regarding partial month rent when warranted and the other was a major problem at another U-Haul facility when they were unable to deliver a long planned move and with a last minute notification, caused a potential disaster of a situation. The wonderful staff worked it out for an alternate plan but it was one of the most stressful situations I have ever had to face.

Évaluation :

5

Very clean, secured and Special respect to two lovely women cleaners! They do a great job! Also very friendly staff! Danielle was very nice! I am pleasantly surprised and can give five stars to this experience!

Évaluation :

5

Great experience!

Évaluation :

5

We had excellent service. The general manager Danielle helped us out and was friendly.

Évaluation :

5

Night access was a huge plus. I never had any issues having access to my things. No pests or smells my entire 4 years of renting. Very secure!

Évaluation :

5

Our experience was great! The service was exceptional, especially the general manager Danielle Epler. Will continue business at this location because of her.

Évaluation :

5

Accurate and helpful. Great job

Évaluation :