Le client n'a pas laissé de commentaire.Chris R.
Customer Reviews for U-Haul Storage of Othello Station
Pour nous contacter
Seattle, WA 98118
(@ Graham St)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Great customer service!elias H.
Le client n'a pas laissé de commentaire.Ellen S.
Le client n'a pas laissé de commentaire.Jacqueline T.
Le client n'a pas laissé de commentaire.Female K.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.Kristine B.
The truck I was given had been broken in to and the ignition was destroyed. It then took an hour to get a new truck due to this location being understaffed. Staff was nice but the overall experience was badPeter S.
Le client n'a pas laissé de commentaire.Louis H.
Staff took great care of me.Brent F.
Le client n'a pas laissé de commentaire.CHRIS D.
I spent a lot of time filling out all the paperwork online. I was asked 5 times online if I want insurance. I uploaded my drivers license. When I got to the Uhaul store I had to go through all of this again and was asked 5 times if I wanted insurance. I find this very annoying and not cool. Wasting my time. Don't make me fill things out online if I have to do it in the store. The van was very difficult to start. I had to shake the key in and out every time. One time it took over a minute and was only hoping I could get the van started. Most people may not be able to do this leaving them stranded.Robert G.
Le client n'a pas laissé de commentaire.gonzalez E.
Le client n'a pas laissé de commentaire.LAURA M.
Le client n'a pas laissé de commentaire.Edwin M.
This rental experience could not have been easier. The whole process was fast and the staff were excellent. I will rent again from this location.Joan K.
Le client n'a pas laissé de commentaire.SLOAN Y.
Great service with happy, efficient peopleDanny S.
However the map text link is broken and takes you to the wrong locationSAMUEL L.
Le client n'a pas laissé de commentaire.Jose F.
We have often rented pick up trucks from the Seattle MLK location with no problem. I recently rented a truck and returned it one hr before its due for return. We return the truck and gave the key to the male staff behind the counter. So we left the located with good faith.The next day, a gentleman called me angrily with unprofessional tone and plainly accused that I never returned the truck.? After few minutes I got notice receipt of truck return, but never got a call from them for apology. I will NEVER trust this place & will NOT rent from this place ever again!Racquel D.
Both employees were very helpful at check in and drop off..Grant C.
Very good serviceToakase T.
Le client n'a pas laissé de commentaire.Nicholas S.
Le client n'a pas laissé de commentaire.SHERRI M. | Premières impressions
During pickup, I was told that I had to return the rental by closing, or my own car would be trapped overnight. When I returned the rental before closing, I was informed that I could have returned the rental at any time, and still been able to drive my car home. I rushed for nothing, based on what the morning shift workers said, which was incorrect. It also took at least 30 minutes to get the keys for the rental. Very bad customer experience in the morning. Drop off was fine. Not using this location again,Kelly N.
The van was dirty in the front and the back. I was told the gas tank was a 1/4 tank got in the truck and it was on EMPTY!!!! The guy who checked me in needs lots more training. Very disorganized.SHERRI M.
Le client n'a pas laissé de commentaire.anthony S.
Le client n'a pas laissé de commentaire.GARRISSON S. | Premières impressions
We picked up the U-Box at the Othello Station location. It was ready, clean, safety-checked, and ready to go. Returning it for storage was quick and efficient. Then, picking it up again for the new apartment delivery was easy and quick, and returning it the same day was also easy and quick. Overall, a great, successful experience!CHARLES P.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Connie C.
Le client n'a pas laissé de commentaire.DOUGLAS B.
Le client n'a pas laissé de commentaire.Lindsey J.
Le client n'a pas laissé de commentaire.Frewoine D.
Le client n'a pas laissé de commentaire.hector C.
Le client n'a pas laissé de commentaire.sabina N.
Le client n'a pas laissé de commentaire.Deena R. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathon G.
Keep your manager. The business is very well run.REBECCA E.
Le client n'a pas laissé de commentaire.Landon S.
I ordered 24/7 pick up. I didn't receive my moving blankets or dolly. Can someone put those in the truck for pick up next time? Also the tank should be full and full when brought back in. People will fill it before if the gas costs them $10-$15 per gallon. I had to fill my tank before going anywhere.Shaun D.
Train employees beforehand. The person who attended us was trying but struggled a lot with the system and it took us 45 minutes just to pickup a reserved vehicle.Sheeraz A.
Le client n'a pas laissé de commentaire.YONG Y.
Quentin was awesome Kind,sweet n give us world class customers service..Bravo Quentin.Lyda B.
Le client n'a pas laissé de commentaire.Ahmed I.
The trailer should come with a lock to keep it on the hitch and deter theft, but did not. Please add these as the risk of theft in this area is significant. My personal trailer has a locking coupler that accepts a padlock which seems like a reasonable solution.Choong N.
one comment: your crew should issue a receipt when the equipment is checked back in. There was a misunderstanding as to the time of return in my case but it was quickly and correctly.Richard J.
Le client n'a pas laissé de commentaire.STACEY M. | Premières impressions
People were helpful, Sunday manager very helpful with my return and lost wallet in vehicle, (which I could not find). I had a vehicle with a lot of miles which used over $70 in gas in less than 30 miles travelled. That's outrageous.christine C.
Le client n'a pas laissé de commentaire.Ibrahim S.
Didn't seem to be anyone around for several minutes as one staff could be heard in the toilet. He came out but seemed inexperienced and wasn't sure if he was supposed to be working that day. Manager emerged and started taking care of the waiting customers. He was very helpful but seemed like he needed mor helpDavid B.
The vehicle I rented was on empty upon pick up. A manager appeared and berated an employee in front of customers while picking up. When dropping off, no one came out to check me out despite there being a sign instructing customers to wait in the vehicle. When I went inside, an employee behind the desk told me to leave the key on the counter without even bothering to look up at me (at all). If that manager is any indication, I can see why people don't like working here.Michael E.
Le client n'a pas laissé de commentaire.Shaylan D.
Le client n'a pas laissé de commentaire.Audrey C.
The gentleman who helped us when we returned the truck was friendly and had a nice smile. Glad to do business with him.Shelly L.
Le client n'a pas laissé de commentaire.STEVE W.
Love the folks that run this location. I drive out of my way to come here.Edgar E.
Le client n'a pas laissé de commentaire.THIEN K.
Le client n'a pas laissé de commentaire.JERROD B. | Premières impressions
It was a bit confusing on the return of the truck and whatnot, but overall they were helpful and accommodating!Jen Z.
The service was excellent but with only one employee on staff for a Sunday morning opening the pickup process took longer than average.Joe M.
U-Haul agent was sitting on his phone and barely acknowledged me when returning my vehicle. He seemed disgruntled that I had left the keys in the car which I thought was the process in order to gain fuel and mileage information. When explaining that the movers we hired through U-Haul did not show up he just told me to call the 1-800 number. Lacked care, customer service, or any interest in the job.Bradley W.
Le client n'a pas laissé de commentaire.Pedro R.
Le client n'a pas laissé de commentaire.Travis B.
John offers exceptional customer service from start to finish. Will highly recommended this storage facility to anyone. Best experience! Thank you John!barbara s. | Expérience générale
Le client n'a pas laissé de commentaire.Margaret C.
John is amazing and so helpful.Aquala L. | Premières impressions
Best Manager and Customer service 😀👍🏽Aniceto C.
Easy to drop off the truck. Literally just gave the fellow behind the counter the keys and that was it!Duncan M.
Never was able to reach customer service or the manager literally hundreds of times in the 2 years I used this storage. No access to my account online despite being reassured it would be put on so I could manage the account from Minnesota. A TERRIBLE experience with the manager and staff there.dionne c. | Expérience générale
Le client n'a pas laissé de commentaire.Jacob M.
Only one person working there so drop off took almost an hour because there were a few customers in front of me.Michael L.
Reviewed receipt after returning the truck, Uhaul charged $10 for using the furniture pads without provided one, why? There were no pads in the bag.Philip T.
Awesome and knowledgeable friendlyMichael A.
Le client n'a pas laissé de commentaire.Alfred S.
Le client n'a pas laissé de commentaire.Daniel H.
Not comments everything was excellentJose M.
Le client n'a pas laissé de commentaire.Albert P.
Le client n'a pas laissé de commentaire.Patrick H.
The person at the location was helpful both when we arrived, and when I was on the road, and had a question. He also saved me $40 by asking me about the distance I planned to drive, and offering me a lower per mile fee based on that. Great service!Andy B.
Mediocre serviceMichael L.
The staff was fast and efficient and made sure my order was correct. Very professional.JAMES VICTOR R.
Everybody who works there have been wonderful smooth selling. I will always come there to rent my toe Dolly in trucks from them. Merci.Walter B.
Le client n'a pas laissé de commentaire.IRMA S.
Le client n'a pas laissé de commentaire.Gillian M.
Le client n'a pas laissé de commentaire.Holly K.
John the manager gives an exceptional feedback, very friendly 😊STEPHANIE P. | Expérience générale
Car was broke into while I was using the truck.Phillip A.
Le client n'a pas laissé de commentaire.Brian A.
Staff was friendly and inviting. Unfortunately, the truck given to us had no windshield wiper fluid in it and part of the wheel broke off while driving, leaving us stranded in-between small towns in Minnesota with an inoperable truck.Alphonse L.
Tried to return the trailer 15 minutes before closing time but they refused to accept it because they'd already locked the gate where they kept trailers and didn't want to unlock it againbrian C.
The best thing about the experience was the movers who brought us the pods and moved our stuff into it. They made the move go smoothly. There were some snafu's by U-Haul, and the online sign-up interface had a few glitches. But the people who who were involved were great!Dana W.
I'm afraid I forgot to check her name, but the young lady who helped me get my truck was absolutely lovelyKasey B.
Le client n'a pas laissé de commentaire.Aniceto C.
Le client n'a pas laissé de commentaire.Jacob D. | Premières impressions
The manager that helped us at pick up was incredibly kind of helpful.Connor S.
Very helpful staff.Craig S.
No improvement a well managed facilityThomas W.
Le client n'a pas laissé de commentaire.Brendan B.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Lonnie B.
Le client n'a pas laissé de commentaire.Shannon H.
N/a excellent customer service.Saba A.
Great customer service!OWENS H.
Le client n'a pas laissé de commentaire.miron N.
Le client n'a pas laissé de commentaire.DUY P.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Shanna C. | Online Move In
Le client n'a pas laissé de commentaire.Yvette S. | Premières impressions
The manager is awesome!MELINDA GAIL S. | Expérience générale
Great staff, even when swamped. Clearly positive vibe created by management and employees alike.Cielle M. | Expérience générale
The Othello station staff is always very friendly and helpful. Happy to do business with them in the future.Anne-marie R. | Expérience générale
I was use the storage 2 years ago am out my staff I give the key Avery thing but u guys still charge to me am Coll to the manger he didn’t fixed am than am going to my bank to stop charge to from my account.SEMERE TSEGAY G. | Expérience générale
I seen multiple roaches in my storage unit I had to fumigate before I removed my property didn’t want to risk taking bugs to my new placeChayla T. | Expérience générale
Staff provided excellent service!Betty K. | Expérience générale
If you really love what's in your storage unit, do not use this storage facility. U-Haul of Othello Station facility at 6403 MLK JR WAY S EVER!! It's 24hr access to criminals. Several of us including myself storage units were ROBBED of all our belongings.There is no security at this location. John Stevens, the General Manager, is unprofessional and irresponsible. He actually let's the homeless sleep, and come and go as they please. he seems very shady. Some of the workers at the front desk are very confrontational and unprofessional as well. I have never experienced anything like this in my whole life. WOW!! I was told by two men working at the facility, that it was an inside Job for sure, because my lock was not damaged, it was LOCKED BACK after merchandise was stolen. A thief that was curtious enough to lock my storage back up for me. Note: no one has a copy of my keys, but me. What's so ironic is that i found some of my belongings in an storage locker behind my storage with no lock on it. I lifted up the door and what do you know. Some of my things. Crazy, right? The worst part of this is my daughter's ERN along with her ASHES, were inside one of the boxes that were stolen. Who ever did this, I want you to know that this really hurts You can have anything material of mine, but please bring back my daughter's ERN. That's all I have left of her. I promise I won't press charges. MerciMAURICE D. | Expérience générale
Le client n'a pas laissé de commentaire.EVEVINNA C. | Premières impressions
Le client n'a pas laissé de commentaire.aelita f. | Expérience générale
It was clean and well in order.Yolanda R. | Expérience générale
Le client n'a pas laissé de commentaire.Olive A. | Expérience générale
Overcharged on what contract said……Zebulon E. | Premières impressions
I came to get my stuff out of storage with movers on 7.26. There was a different lock on my storage. There were no notes in the account and I was told it was because I had a different lock on it. The lock that was given to me did not fit on the storage so one of your workers, Rob sold me a lock. I had to have a worker drill the lock off while my movers were waiting. Maybe if Rob wasn't so worried about getting my phone number and asking to take me out, he could have done his job correctly.falana y. | Expérience générale
Awesome experience! I will use and recommend U-Haul to everyone! Also all the workers were in great moods and got me in and out quickly!JACKY L. | Expérience générale
Le client n'a pas laissé de commentaire.JACKY L. | Premières impressions
Le client n'a pas laissé de commentaire.marcie s. | Expérience générale
Le client n'a pas laissé de commentaire.COLIN C. | Premières impressions
John at this location is awesome and he was extremely helpful and kind getting me setup with a storage unit.Cristopher A. | Premières impressions
Othello Station Uhaul is the best. Especially the manager he goes above and beyond with customer service. Thank you Othello StationFriday W. | Expérience générale
Le client n'a pas laissé de commentaire.GERALD H. | Expérience générale
Le client n'a pas laissé de commentaire.DANILO V. | Expérience générale
Customer service is the best.Friday W. | Premières impressions
Customer service is beyond the best. Definitely the number one U-Haul and employee(s) I've been able to rent from, both trucks and storage.Dane J. | Expérience générale
Excellent staff very helpful ,carts are available when I needed them big plus. Thank you so much U-HaulMarcus J. | Expérience générale
John and his workers were so kind and he went above and beyond when someone stole my wallet. Everything I needed he saw that it got done. Merci encore.Grace G. | Expérience générale
John, I think he is the manager, was very helpful and professional.Daryl S. | Premières impressions
Le client n'a pas laissé de commentaire.Brian B. | Expérience générale
Had multiple issues with the rental vehicles from your company. First vehicle had a broken gas line had to return it unload it into another vehicle. Second vehicle would not drive straight it had a crooked front wheel turned right by itself had to return it unload to another vehicle. Third vehicle kept getting warning lights on the dashboard twice the vehicle would overrev requiring us to pull over and stop the oil pressure gage would peg out when I checked the oil it was sludge had to add oil twice along the way. We are very disappointed and exhausted from the trip would like to be compensated for our troubles. Merci.DERRICK D. | Premières impressions
John who helped me throughout my stay there was always very respectful and helpful in anyway he could to make my stay and items taken care of and pleasant to interact with. Thank you John for making this a great experience. GRACE2UKENNETH J. | Expérience générale
Not enough utility carts at this facility.Marcus J. | Premières impressions
Someone stole my wallet at your storage unit In Othello.Grace G. | Premières impressions
Service was outstanding.Janice Y. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Premières impressions
Great team! Super helpful and kind.Brian B. | Expérience générale
Service was excellent. This place is great.Brian B. | Premières impressions
Merci.Vechel P. | Expérience générale
Too many homeless people laying near the entrance to your storage unit. Not good.. Michael was excellent. Richard was also great.Fay C. | Premières impressions
Your staff are friendly especial Jenny and Megan and helpfulestrella N. | Premières impressions
Le client n'a pas laissé de commentaire.Cole H. | Premières impressions
Went above and beyond to help sort out my unusual situation with a cross-border move from Canada, willing to accommodate unexpected changes.IGOR K. | Premières impressions
Le client n'a pas laissé de commentaire.Rebekah D. | Expérience générale
Le client n'a pas laissé de commentaire.emma c. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer H. | Premières impressions
Customer service rep John is very knowledgeable, friendly, helpful , excellent customer service skills. He goes over and beyond to meet customers' needs and exceeds expectations. Our house recently burned and John's sincere and excellent customer service skills just made it easier. Thank you so much John. I wish all customer service representatives were more like John. Bless your kind and loving heart John the Customer Service Representative at the Martin Luther King Way South Uhaul Center. Irene CarlosIrene C. | Premières impressions
Le client n'a pas laissé de commentaire.Edward A. | Premières impressions
John is a top notch manager. Great customer service From all the staff. I actually joked with John during move out about how I would miss my trips there ... but I have room for all my stuff now ..Kristopher K. | Expérience générale
Great service. Am so far very happy with this choice.Brian B. | Premières impressions
Never had any issues and the staff was always very helpful.Kenneth M. | Expérience générale
Le client n'a pas laissé de commentaire.Mika F. | Expérience générale
MerciSamantha M. | Expérience générale
Great storageJulious B. | Expérience générale
Good people and Excellent customer Services.Gelcha A. | Premières impressions
Le client n'a pas laissé de commentaire.Dylan T. | Online Move In
John Stevens makes sure all his customers receive the best service.Dennis M. | Expérience générale
Le client n'a pas laissé de commentaire.PAULO I. | Premières impressions
Le client n'a pas laissé de commentaire.Detric J. | Expérience générale
Le client n'a pas laissé de commentaire.REGINA K. | Expérience générale
Le client n'a pas laissé de commentaire.JASON G. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew B. | Expérience générale
Great Service’s good customer service really appreciate the kindness and awareness of my needsKENNETH J. | Premières impressions
Le client n'a pas laissé de commentaire.Chester M. | Expérience générale
My complaint is with customer service after hours, not very helpful at all when I couldn't get into my unit. I found out today they could have transferred me to the store manager for assistance.REGINA K. | Premières impressions
Le client n'a pas laissé de commentaire.Chiquita C. | Expérience générale
Le client n'a pas laissé de commentaire.Jingcheng Y. | Expérience générale
Le client n'a pas laissé de commentaire.Chester M. | Premières impressions
Le client n'a pas laissé de commentaire.Mark B. | Expérience générale
Very good employees working there. John helped me out when there was a miscommunication with corporate and he fixed it on the spot and the other employees are considerate and well mannered and very helpful to myself and other customers. Would do business with them there again.Clay H. | Expérience générale
Both Kimberly & John were extremely helpful & friendly. Thank You for being so nice, polite & helpful Kimberly & John!Dennis M. | Premières impressions
Later hours would be helpful.Katrina D. | Expérience générale
I had a wonderful experience!glenda P. | Expérience générale
Everyone was helpful and courteous. Never lost Being professionalClay H. | Premières impressions
I appreciated the helpfulness of the staff.Richard R. | Expérience générale
GM John Stevens is awful and the main reason I'll be sure to tell people NEVER to come here. Y'all suckCasey R. | Expérience générale
Jenny is the best. There was one incident with an employee being rude, and she took care of everything. It wasn't her fault but she took care of everything, and was kind. Give her a raise. Seriously.Rachel H. | Expérience générale
Jenny was great! Very helpful and kind. The other employees were also helpful tooJeff H. | Premières impressions
The manager John was extremely helpful and knowledgeable and courteous to work with.michael c. | Expérience générale
ThanksDelbert M. | Expérience générale
I Am So Satisfied with the service I received at this business!! Over the top! SE Seattle!Bryan W. | Premières impressions
The location is small for the amount of customers they get but everyone was friendly and very accommodating that my time with them was extremely stress free!Mary Elissa P. | Expérience générale
Staff was extremely knowledgeable and the owner went above and beyond to help clear my truck. Merci!Jesus P. | Premières impressions
Great service!Meagan Q. | Expérience générale
Super nice. Understaffed, but the employees do their best.Angelicia C. | Expérience générale
These questions are not very relevant to u boxesSteve P. | Expérience générale
Helped me set up my UBox delivery from Washington DC. Very smooth and get serviceEric O. | Expérience générale
Very friendly staff!Mason S. | Premières impressions
My U-box was delivered to my home. I was told the day before delivery that the driver would call me 30 minutes prior to arriving but she never did. That was a little frustrating but she did apologize.Kristy C. | Expérience générale
Would need a elevator for disabled customers .karen s. | Expérience générale
The staff who dropped off and picked up my U-Box were very friendly, helpful, and professional.Lukas L. | Expérience générale
Friendly and helpful staff who made the visit easy.Bradley L. | Expérience générale
Staff were very helpful. They quickly positioned my U-box for convenient unloading.David H. | Expérience générale
Staff was always extremely helpful. Storage unit and building was well maintained and very clean. The only thing I would suggest to change is longer access hours (without having to pay extra).Cayan B. | Expérience générale
John and his team are the BEST people I’ve worked with in decades of moving with U-Haul and, I have moved a lot over the years. 3 years ago I swore never to use them again,,,glad I changed my mind, TYStacey B. | Expérience générale
Staff was very courteous and efficient.michael c. | Réservation
After over two hours at the Rainier store, where the employees were kind but seemingly untrained and significantly understaffed, John and the rest of the team at the SE Seattle location were amazing.EMILY W. | Expérience générale
Good peopleTracy B. | Expérience générale
Storage unit worked great!caitlin r. | Expérience générale
U-haul is the most TERRIBLE company - I will never work with you again!Kelly W. | Expérience générale
Like the staff. Convenient location and rental vehicles are always clean and good condition.Josephine G. | Expérience générale
Had the storage unit for several years, there were a few issues with payments they did not receive. Once it was sent to collections and I had no idea until I received a letter. They need more staff.YVONNE M. | Expérience générale
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