Évaluations des clients U-Haul Storage of Othello Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Othello Station

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Amie T. le

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I would like the managers in Seattle to know that the guy who helped me (sorry- name??. Bearded, dark hair, 35-40yr old man) had awesome customer service. I had to wait a little because the shop was understaffed, but he multitasked like a boss and was super kind to every customer who was there. I appreciated his hard work and customer service!

Jeffery Storton S. le

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Le client n'a pas laissé de commentaire.

Kristina K. le

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Everyone there is SUPER helpful and nice. Along with my rental, I was looking for some out of the ordinary packing supplies and not only did they show me where they were, they helped me find the best things for what I needed at the best price. I worked with Kimberly Konkel and she is AWESOME. We also worked with John, can't remember his last name, but he was also super nice and got us everything we need. This location kicks ass!

Adam R. le

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Service was fast, professional, and courteous for both pick-up snd drop-off. Hands down my best U-Haul experience - great job!

Rebekah D. le

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Le client n'a pas laissé de commentaire.

Adam A. le

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Le client n'a pas laissé de commentaire.

Stephen V. le

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Le client n'a pas laissé de commentaire.

Alex S. le

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John was amazing!

Wilfried M. le

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The customer service rep was super friendly, efficient and knowledgeable. He made the whole experience great.

Carl J. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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I rent a lot of trucks from this location because of hauling to the dump and to Goodwill for clients. The guys and gals have always been attentive polite and respectful, thank you for your good training

Kurt B. le

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Helpful staff!

Josiah M. le

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Le client n'a pas laissé de commentaire.

Yan-Song C. le

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Le client n'a pas laissé de commentaire.

glenda P. le

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I had a wonderful experience!

Allena W. le

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The lady took a long time attaching the cargo to the back of my car, she couldn't figure out how attach brake connection from my car to the cargo. I recommend it should be a 2 person job and they should both stay outside instead of going back and forth to ask questions. Wasn't busy.Overall good customer service.

David A. le

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Le client n'a pas laissé de commentaire.

Kenneth W. le

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No suggestions for improvement, just maintain.

Samantha W. le

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I’ve used this location for my moving needs 3-4 times over the last year, and no matter who is working I receive the best customer service possible. I always leave here in a pleasant mood and appreciative of those who helped me and the experience I had with them.

ROBERT B. le

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Le client n'a pas laissé de commentaire.

Carlos R. le

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TRAILER: Great, but highly recommend that you add a ramp. I had to build one from wood.

Evelyn B. le

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John was very friendly and composed while facing a very busy lobby. He made sure that everyone who walked in was acknowledge when they walked in.

Justin M. le

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Le client n'a pas laissé de commentaire.

Justin M. le

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Le client n'a pas laissé de commentaire.

Ronnie J. le

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John and his assistant were very courteous with my services.

Susanne V. le

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Maybe have two people at desk during busy time

Darcy S. le

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Le client n'a pas laissé de commentaire.

Laura M. le

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Le client n'a pas laissé de commentaire.

Carlos L. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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Ryan E. le

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Amazing customer service, keep up the good work!!

Jake R. le

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Le client n'a pas laissé de commentaire.

Kathy S. le

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Le client n'a pas laissé de commentaire.

Zandra T. le

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Everyone was very helpful ?? Very much will use again ?? Thank you ??

Tomeka B. le

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None- The Customer Service Rep who helped me at the MLK store was very friendly and professional. He made sure I understood everything and answered all of my questions. He even went to find the truck when I could not. Great customer service young man!

Tomeka B. le

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None- The Customer Service Rep who helped me at the MLK store was very friendly and professional. He made sure I understood everything and answered all of my questions. He even went to find the truck when I could not. Great customer service young man!

Clay H. le

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Everyone was helpful and courteous. Never lost Being professional

Kurt W. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

Daniel H. le

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Le client n'a pas laissé de commentaire.

Catherine R. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

Michelle M. le

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Keep hiring excellent representatives like jvon and you’ll be great!

Kathryn H. le

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I think the rental box service is not good, and would not recommend it - the boxes are too heavy and too large, making them difficult to move for myself and the movers. Renewal for the boxes was incredibly difficult, with broken emails, phone renewals that were never processed, and complete lack of communication regarding fees. The manager at this location, John Stevens, was very helpful. Staff interactions at this location were great.

Christopher C. le

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Le client n'a pas laissé de commentaire.

Evan M. le

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Le client n'a pas laissé de commentaire.

Richard R. le

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I appreciated the helpfulness of the staff.

Idolina R. le

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I rented vehicle online for express service......but there was no ‘express service’ because i still had to wait in line. But John and his staff were friendly & took time to explain important details. Thanks!

Mary S. le

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There's a parking strip along the north edge of the building with room for about 10 customers to leave their cars. It appears to allow 1-way driving only. All spaces were full, so I continued around the back of the building to look for parking elsewhere on the lot. However after I drove all the way along the back of the building the way was blocked by a U-Haul pick-up truck. There wasn't room to turn around, so I got out of the car and walked around to the office to tell the attendant I was blocked. He scolded me for driving behind the building (there was no indication not to), and said the pick-up was missing a starter and couldn't be moved. The only way out was to put my car in reverse and back up the entire way along the rear of the building, which was about 50 yards. This situation is unacceptable and dangerous.

Paul G. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Your app leaves little to be desired. It is time consuming and the secondary contact verification is misleading intrusive. States as a person to call if the equipment is not returned on time, but in fact the rental will not be released until the # is verified. The call to verify woke up my sick wife, if I would have known, I would have used an alternate form of verification. In addition to the ridiculously slow "App" process, If were not for the onsite staff (didn't catch her name) I would have been erroneously charged for a 2nd day! I will never use the app again!!!

Gregory J. le

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The representative who helped me, a bearded man with glasses, was efficient, professional, and courteous.

Amanda V. le

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This was our first visit to this U-Haul location. We had been using another one that was really nowhere near as good as this location. This spot changed our opinions about U-Haul in a positive way - we really liked it! Thank you, we will be back.

Frank S. le

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The location is great and the GM - John - is the most professional customer service individual I have ever encountered. The performance of the mobile app was terrible, unfortunately.

Douglas C. le

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This was a great place and the manager was amazing

Patrick M. le

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Best UHAUL franchise I have used hands down.

Maridee O. le

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Le client n'a pas laissé de commentaire.

Frank B. le

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Thank you for your service's.

Jeff S. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Alexander H. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

Casey R. le

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GM John Stevens is awful and the main reason I’ll be sure to tell people NEVER to come here. Y’all suck

Lev S. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

Emma C. le

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Nothing, I just want to say that the staff at the 98118 zip code provides an excellent services, very friendly and respectful Thanks to John and the rest of the staff

Ismael V. le

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Everything was great, thanks

Benjamin S. le

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U-Haul really came through for helping us move in a time when corporations continue to frustrate the consumer (us included!) Super happy and will continue to call U-haul for my future moving needs. Cheers- Ben and Kelsay Stanton In Seattle, Wa

Alicia R. le

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Le client n'a pas laissé de commentaire.

Karen W. le

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Le client n'a pas laissé de commentaire.

Tristin F. le

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Would never recommend uhaul again due to unfair business practices.

Blake B. le

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There were 3 kids running this location, maybe 19 at the oldest and none of them seemed to know answers to any questions. My wife said it reminded her of the 3 stooges. Left us very uneasy with the a trailer that we were driving from Seattle to Florida. I asked them to help adjust the mirror and they left it loose so that it moved in the wind the entire drive. It was very dangerous and scary at times. They did not know how to strap a car with large wheels on the vehicle and had no back up plan or suggestions for what Or where I could buy an extension. There was an extreme lack of professionalism and I didn’t feel well informed at all. There was also no room for parking or loading the trailer at this location. The entire process took well over an hour, putting us far behind scheduled.

Somkhit S. le

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The guy was very nice and greeted me when I walked in the store and apologized for the wait.

Pamela I. le

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Le client n'a pas laissé de commentaire.

Alexander L L. le

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John, who was at the front desk and helped with the equipment return, was super friendly and helpful. The drop-off was quick and easy.

Fahad P. le

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Amazon customer service even if I used mobile check in.

Zachary L. le

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Awesome customer service! Friendly and quick drop off.

Jan C. le

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Female manager excellent and has great sense of humor

Rochelle H. le

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My tablet was stolen from this location. after going in and speaking with a staff member and even reviewing most of the cameras in the store you can clearly see that the tablet was in my husband's pocket. There was no time for us to do anything with the tablet after walking out of the doors.

Jacob L. le

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I wasn't warned that I had to replace the gas I used. When I checked in it said 3/4 tank and the needle was very slightly lower. When I returned it the needle was in the same place after only driving 8 miles. I was charged by the manager. As a compromise he only charged me $4 but I don't think I deserved any king of charge.

Glenda P. le

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The service was excellent and therefore took a lot of stress out of the drop off and unloading of our goods.

Linda N. le

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The staff were helpful but over worked. Long line for returning a vehicle. Tried to book and return a truck using your online system, as we do for so many other things, but it only partially worked. (On the return, it let me report the odometer reading and let me take a photo of the fuel and mileage reading on my phone—then abruptly quit.)

Benjamin L. le

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Horrible record keeping and accounting, and/or the staff have no idea what they are talking about or outright lied.

Kurt N. le

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Hire more people such as Adam Herrmann. He helped me get the trailer I needed by going the extra mile. This man knows customer service. He went above and beyond for me.

Jacqueline D. le

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You guys are doing a great job, just keep doing what your doing

Mark K. le

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The service was perfect for me I wouldn't suggest changing anything Thanks!

Tonette W. le

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My rep was super helpful and personable . I had a great experience and would definitely use again. Thank you

Nicholas L. le

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Le client n'a pas laissé de commentaire.

Alex F. le

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The individual at the checkout counter was incredibly helpful and friendly.

Darrell G. le

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Le client n'a pas laissé de commentaire.

Christopher A. le

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Great customer service and friendly staff. Thank you .

David A. le

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Le client n'a pas laissé de commentaire.

Khampaeng P. le

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Customer service was perfect from my experience!

Sean B. le

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Very positive experience with the staff, the GM John was particularly friendly and professional.

Emma C. le

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if you can give discount or special rate for non-profit organization would be appreciated Over all services is excellent

Kelly P. le

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John Steven was very professional and a pleasure to work with.

David M. le

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Le client n'a pas laissé de commentaire.

Cheryl M. le

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Le client n'a pas laissé de commentaire.

Sarah G. le

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Le client n'a pas laissé de commentaire.

Ventura H. le

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The people who attended me were very courteous and professional.

Naomi H. le

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It was a great experience checking in African American girl was so nice but when I return a Caucasian lady was a jerk she just anal very I would never put anybody in that situation with someone like that her attitude suck

Brian M. le

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It was a busy day for this Uhaul shop. My truck was late being returned well past my pickup time. The crew were very nice offering a good discount. The truck seemed very loud. Luckily I had earplugs. It drove OK but steering seemed kind of lose but at 90,000 + miles I guess that's to be expected.

Thomas G. le

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Everyone I dealt with, both on the phone and in person, was friendly, helpful and professional. I am really impressed with U-Haul as a company.

Rachel H. le

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Jenny is the best. There was one incident with an employee being rude, and she took care of everything. It wasn't her fault but she took care of everything, and was kind. Give her a raise. Seriously.

Jeff H. le

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Jenny was great! Very helpful and kind. The other employees were also helpful too

michael c. le

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The manager John was extremely helpful and knowledgeable and courteous to work with.

Delbert M. le

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Thanks

Bryan W. le

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I Am So Satisfied with the service I received at this business!! Over the top! SE Seattle!

Mary Elissa P. le

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The location is small for the amount of customers they get but everyone was friendly and very accommodating that my time with them was extremely stress free!

Jesus P. le

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Staff was extremely knowledgeable and the owner went above and beyond to help clear my truck. Thanks!

Meagan Q. le

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Great service!

Angelicia C. le

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Super nice. Understaffed, but the employees do their best.

Steve P. le

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These questions are not very relevant to u boxes

Eric O. le

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Helped me set up my UBox delivery from Washington DC. Very smooth and get service

mason s. le

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Very friendly staff!

Kristy C. le

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My U-box was delivered to my home. I was told the day before delivery that the driver would call me 30 minutes prior to arriving but she never did. That was a little frustrating but she did apologize.

karen s. le

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Would need a elevator for disabled customers .

Lukas L. le

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The staff who dropped off and picked up my U-Box were very friendly, helpful, and professional.

Bradley L. le

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Friendly and helpful staff who made the visit easy.

David H. le

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Staff were very helpful. They quickly positioned my U-box for convenient unloading.

Cayan B. le

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Staff was always extremely helpful. Storage unit and building was well maintained and very clean. The only thing I would suggest to change is longer access hours (without having to pay extra).

Stacey B. le

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John and his team are the BEST people I’ve worked with in decades of moving with U-Haul and, I have moved a lot over the years. 3 years ago I swore never to use them again,,,glad I changed my mind, TY

michael c. le

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Staff was very courteous and efficient.

EMILY W. le

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After over two hours at the Rainier store, where the employees were kind but seemingly untrained and significantly understaffed, John and the rest of the team at the SE Seattle location were amazing.

Tracy B. le

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Good people

caitlin r. le

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Storage unit worked great!

Kelly W. le

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U-haul is the most TERRIBLE company - I will never work with you again!

Josephine G. le

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Like the staff. Convenient location and rental vehicles are always clean and good condition.

YVONNE M. le

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Had the storage unit for several years, there were a few issues with payments they did not receive. Once it was sent to collections and I had no idea until I received a letter. They need more staff.