Staff had mask half on, no greetings and told me he'd take care of it later. App consistently did not work throughout two rentals in 3 days and there was little empathy or help from any staff at any store. Boo.AIMEE L.
Customer Reviews for U-Haul Storage of Othello Station
Pour nous contacter
Seattle, WA 98118
(@ Graham St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Zero signage telling you where to park your truck and staffing obviously had issues because we had to wait for 15 minutes while the only employee put propane in someone's tank and then she still didn't have time to help us because they were two people in front of us so fortunately was nice enough to tell us she would check us back in after she was done with them so we didn't have to wait... Of course this was all because your app refused to take a picture of the mileage. On neither leg of the trip could we use the app to check in or out.AIMEE L.
John was very helpful and friendly! He was the only good part of Uhaul as far as I am concerned!VALERIE B.
Had multiple issues with the rental vehicles from your company. First vehicle had a broken gas line had to return it unload it into another vehicle. Second vehicle would not drive straight it had a crooked front wheel turned right by itself had to return it unload to another vehicle. Third vehicle kept getting warning lights on the dashboard twice the vehicle would overrev requiring us to pull over and stop the oil pressure gage would peg out when I checked the oil it was sludge had to add oil twice along the way. We are very disappointed and exhausted from the trip would like to be compensated for our troubles. Merci.DERRICK D. | Premières impressions
John who helped me throughout my stay there was always very respectful and helpful in anyway he could to make my stay and items taken care of and pleasant to interact with. Thank you John for making this a great experience. GRACE2UKENNETH J. | Expérience générale
Le client n'a pas laissé de commentaire.Hunter W.
Le client n'a pas laissé de commentaire.Jacqueline W.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Ashley W.
Helpful and pleasant staff.James I.
A++++ serviceWilliam H.
Not enough utility carts at this facility.Marcus J. | Premières impressions
Le client n'a pas laissé de commentaire.GINA G.
We booked a container drop-off through UHaul and someone to help us load the container. The first company UHaul booked didn't show up, they then charged us double the amount for another company the following day. When that company showed up, they were 3 hours late and said they couldn't do the move that day. They said they would come back at 9 am the next morning. They didn't arrive until 10:30 am, and as they were loading kept repeating that there isn't enough time. They loaded items that I asked them not to and left others that I asked to prioritize saying there wasn't enough time. Finally, when the box arrived in Florida, when we asked about arranging drop-off, contrary to what the booking person said, the location in Florida did not provide drop-off services. I was specifically told upon booking that we could arrange drop-off once we arrived. So we rented a truck in order to drop off our box ourselves. When we arrived to pick up the truck and container, they were available however the location did not have a trailer available. We then had to return the following day in order to pick up our box. The worst part was, when I contacted customer service regarding the initial box delivery, everyone passed the buck on responsibility and no one could help me. I requested to speak with a manager, and was told that no one could get a manager but they would put in a ticket for a manager to call me. I never received follow up. Eventually, I was told that the contractor U Haul had booked for me, was no longer on their contractor list and they were no longer working with them anymore. The experience cost me a lot more than what was agreed to, putting me in a bad spot for being able to move by the date I had to vacate my property. It also cost in the days I had to take off from work in addition to the original move date. Overall, every step of the way was poor. The pick-up location in Florida was helpful and acknowledged the mistake of U Haul not having a trailer. Up until then, no one from U Haul or the companies they contract from was helpful or acknowledged the extra burden.DEVIN B.
Le client n'a pas laissé de commentaire.JAMES R D.
Le client n'a pas laissé de commentaire.DAVID V.
Nothing. You're staff is excellent at what they do.CARMEN YVETTE J.
Everything was good!SATURINO R.
Someone stole my wallet at your storage unit In Othello.Grace G. | Premières impressions
Friendly and helpful staff. We really appreciate the quick turnaround on our trailer hitch installation. Merci!doug S.
Only one person on staff made for a LONG wait and truck smelled of cigarette smokeTroy S.
John was exceptional todayâ€¦ Hard worker, very personable, great value.Thomas B.
Everything was fine.Kenneth M.
horrible customer serviceYAYANG Z.
The Uhaul location at 2515 Rainier Ave S., Seattle was completely unprofessional and extremely rude. DO NOT do business with this company!!!Shirlee B.
John was nice to the people before us and was rude to us for no reason at all. Didn't even walk us out to our van, just pointed at it out the window. When it came time to return the keys, has to wait 10 minutes for someone to even appear out front. Then told us they were on break and couldn't help us. And again pointed outside to a drop box. Won't be coming back.Reed V.
Get rid of the big black guy he told me nothing was available but the gentleman outside took the time to find what he had and how soon it was available!EDWARD V.
Le client n'a pas laissé de commentaire.SELAMAWIT S.
Nothing, everything was fine.Kenneth M.
Service was outstanding.Janice Y. | Premières impressions
Le client n'a pas laissé de commentaire.Chase A.
The staff was awesome! Super knowledgeable, efficient and helpful upon pickup and drop off. I was really impressed and would go back to this location just for the service.Greg M.
Uhaul Othello is the best and I have been renting from Uhaul for many years. Uhaul Othello has the best customer service, knowledgeable team and are always friendly, professional and helpful. Special thanks to the manager John and his team. I am a forever grateful customer.IRENE C.
Le client n'a pas laissé de commentaire.Adam W.
So so terribleSofia R.
Le client n'a pas laissé de commentaire.Michael M. | Premières impressions
Le client n'a pas laissé de commentaire.BENYAM S.
To pick and drop off my uhaul, I had to wait while it seemed like all employees were on lunch, break, or just playing on their phones.Amy A.
I am a Real Estate stager who occasionally needs a truck. This is our neighbors Uhaul and they are consistently excellent.Elise L.
Le client n'a pas laissé de commentaire.Gregory J.
Michael was friendly, knowledgeable and very helpful. In our experience, the staff there are always great. They get your papers processed quickly, know their inventory and just make it a pleasant and easy process. Thank you MLK/Graham St. U-Haul staff!DEBRA H.
Le client n'a pas laissé de commentaire.Robert P.
Wasn't able to use the website to turn in truck after hours - had to come back the next day.JOAN H.
The container was not at the correct U-Haul so the mover brought the U-Box late because they had to drive further to get us one. We really liked the movers in Seattle and New Jersey. U-Haul needs to make sure that the third party movers are not over booked. Our movers in NJ were over booked for the day we were to receive our box. So, we had to get other movers that were more money that was quoted and that we had paid in advanced. We had to speak to many people trying to get new movers and a new date.Allen R.
Thanks very much! Great installation, including a follow-up visit to address some rattling with my muffler. The problem was quickly fixed, and everyone was very nice. I really appreciated it.Michael B.
Great team! Super helpful and kind.Brian B. | Expérience générale
Service was excellent. This place is great.Brian B. | Premières impressions
Merci.Vechel P. | Expérience générale
A cleaner truck is our only suggestionM S.
Great service, kind and like able prrsonnelM S.
Too many homeless people laying near the entrance to your storage unit. Not good.. Michael was excellent. Richard was also great.Fay C. | Premières impressions
1. Person that assisted me never made eye contact through the whole process, made the interaction suspicious from get go 2. Stated I will be returning the van at 2pm when it clearly said 4pm 3. Suggested I return van back with ssme amount of fuel 3/4 or full. Asked why, his response "in case you mess up" Asked him about what that meant by that statememt, his response was an iritated chuckle. 4. Brought car back and there was literally no one in the office with customers other than Michael Jackson who was kind enough to leave his task outsidr to assist myself and another lady. Overall, other than the young man, very poor service.JOSIAH S.
Personnel so slow, that i waited 20 minutes to pick up the truck, not convenient at all ,MELODY F.
Michael was very helpful! Made everything smooth and simple. I hope you're paying him enough cuz he's awesome!RITA W.
Only once have I been to a uhaul and experienced decent customer service. Every other time the staff has been slow moving, unmotivated and for lack of a better term, stupid. This time I was charged an extra day because the person had me picking up at 5:02 and dropping off at 5:30. A whole extra day for 28 minutes. When I pointed it out all I got was a blank stare.BRIAN T.
Personnel were very helpful; excellent customer service.CYNTHIA D.
Everything was very easy, from online booking to check in, pick up and return. Love the convenient feature to do most things online! Only thing is wait time was a bit long during at the uhaul center to pick up our moving van, but the agent was very nice and knew what he was doing. He just needed more help behind the counter.Michelle P.
The email sent me to 'West Cost storage' first and they don't anything about it. They called Rainer location(long waiting call) and told me they have. I drove there and the manager is very unprofessional and with a bad attitude. Another phone call and send me to Martin Luther King location and finally got one.xinli S.
Le client n'a pas laissé de commentaire.ROBERT B.
When I was leaving from Seattle the Uhaul was vey difficult to work with as they sent the mover to a location that didn't have the U-box. They then sent them to another location 40 minutes away and there was told that I didn't have a reservation. It then sent them to another location and it wasn't until I was able to speak both management and the locations that we were able to solve the issue. It delayed the move by three hours and because of it one of the movers couldn't be there to help and took longer.Nic H.
Le client n'a pas laissé de commentaire.VALERIA B.
Le client n'a pas laissé de commentaire.Rolanna S.
Le client n'a pas laissé de commentaire.Indrajeet S.
Le client n'a pas laissé de commentaire.Bilqiis A.
Michael was very helpful and the truck was ready ahead of timeRANDY E.
Uhaul is getting too expensiveMARK L.
Excellent and professional StaffAndrew "Bull" S.
Service rapide et convivial. Knowledgeable and effective staff. Michael was particularly helpful, and was able to switch me over to a smaller trailer designed for motorcycles when I had accidentally reserved the wrong type.MAX KIENHOLZ T.
Le client n'a pas laissé de commentaire.Miguel S.
Le client n'a pas laissé de commentaire.GRACE S.
Le client n'a pas laissé de commentaire.RONALD PHILLIP T.
No problems. Box arrived much sooner than scheduled.Patricia P.
Le client n'a pas laissé de commentaire.Judy R.
Again very helpful, the employee helping me was very quick and the process was easy to drop off as wellClaire H.
terrible service, they broke my muffler and made it my problem to find a repair shop and follow up on insurance claim. will never come back to this placeZaid A.
Le client n'a pas laissé de commentaire.NICHOLAS B.
I did not rent this vehicle. You wrote down the wrong phone number which linked it to my account. So, I got all the notifications of someone else renting a van from you.MEBETU D.
Le client n'a pas laissé de commentaire.Christine G.
I didn't catch his name but the gentleman checking me in was incredibly professional and handled in such a way that if I had a company of my own I would hire him on the spot.Joe B.
The staff I worked with did not seem knowledgable about the product I was receiving and the cost. Even returning the item I was told to just leave it when it turned out the staff member needed to indicate in the computer that I returned the item.Tiffany G.
Le client n'a pas laissé de commentaire.Amir S.
Le client n'a pas laissé de commentaire.DYLAN G.
The owner was great in helping me get the truck and checking it in.MICHAEL S.
We love the Othello station location, John and his team are the best. We only go with them if we have the choiceCarina E.
Le client n'a pas laissé de commentaire.GINGER M.
Le client n'a pas laissé de commentaire.DeShawn W.
This particular U-Haul station was okay but we first had scheduled on the phone hitch purchase and install on the Rainier ave location in Seattle. When we showed up they did not have the parts and the install person was not there. They rescheduled us for the next week without letting us know or getting our input on if that timing worked for us. We had to call customer service to learn about that re-schedule. When we showed up the next week they still did not have the parts! We had to run around Seattle, purchase our own hitch and install parts and then come to Othello to get it installed. This was a TERRIBLE experience and we will not be using uhaul again. We would like to request a refund for the install price as well as a reimbursement for the hitch we had to purchase since your team could not provide one.Emma S.
John, the GM of the Othello Station location, was outstanding. Very helpful and friendly. He communicated clearly and it was easy to arrange everything.Elizabeth S.
Parking was so terrible I had to have a worker back it up for fear of ripping mirror off. Unlike the last truck I rented this had no backup camera. The insides smelled like dirty booty and smelly feet. When trying to roll the drivers window down the roller handle was broken. I don't find it funny or professional being trapped in a funky vehicle I'm paying to use.SHAUNA R.
Great service!donna C.
Le client n'a pas laissé de commentaire.Betty Jean W.
Le client n'a pas laissé de commentaire.Ken W.
Hitch installed improperly. All but one bolt installed backwards so spare tire is resting on bolt ends and doesn't fit fully into well. Wrong washers used in places. No silicon sealant used on washers to seal holes drilled into trunk. Trunk pan ripped open by washer in corner and gaping hole left.Timothy L.
App to rwturn vehicle did not work transmission in truck was horribleKhpra S.
Your staff are friendly especial Jenny and Megan and helpfulestrella N. | Premières impressions
Michael Jackson made my rental pick up quick and easy! When I returned it, the other person working there (short, dyed blonde and turquoise hair, glasses) made drop off equally easy. Will definitely come back to this location!Bridget L.
I had. credit from previous rental( i was told i could apply it to my nxt rental) When i attempted to do so I was told do it at rental return, ultimately it didnt happen til i called in to Uhaul Cust Srvc. it was just a hassel for the 2nd time dealing wil Uhaul.TARA K.
It's a great location- my favorite UHaul spot anywhere!VALERIE S.
I love the customer service at othello storeRAVIA B.
Le client n'a pas laissé de commentaire.ESETA H.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.RICHARD G.
None, the service was very good.WILLIAM THOMAS J.
Le client n'a pas laissé de commentaire.elmay H.
The outside and windows were filthy. The inside had dirt on the seats.Mary Jane C.
Michael on pickup was great. But had let me know that if the mileage differed before I left to take a photo and they'd adjust. I noticed it was off - actually reporting 15041 vs. 15023 on contract). I took a photo as well as video of the odometer before leaving as instructed. I made note of this when I returned and understood it would be adjusted. 30 minutes later I received my bill for the greater-mileage. I opted to return to inform / check for the correction. Employee was not able to adjust, contrary to what I heard upon return. He phoned the manager who I understand *MAY* take care of it tomorrow. But was informed I should return again on Monday. I was also asked too provide locations of everywhere I drove.... Did my best to accurately describe, but with my video from pickup, this seems like simply making a hoop for me to jump through which I don't really appreciate. It is not feasible to spend 30 miles and 1+ hour to return Monday. Other issues: 1) working to check on my overcharge, I phoned UHaul - waited on hold for 30 min only to be disconnected (prompting me to drive back). 2) truck had numerous deficiencies. 2,1) LR turn-signal burnt out 2,2) Stability control error / disabled 2,3) ABS disabled You can reach me at (206) 419-9295 if you'd like to discuss. Adam Chovanak Mercer Island, WAAdam C.
Le client n'a pas laissé de commentaire.Ken D.
Le client n'a pas laissé de commentaire.Simon D.
Le client n'a pas laissé de commentaire.CARMENLINDA PILA P.
Le client n'a pas laissé de commentaire.Siqing H.
Le client n'a pas laissé de commentaire.JULIANA P.
Le client n'a pas laissé de commentaire.Cole H. | Premières impressions
Went above and beyond to help sort out my unusual situation with a cross-border move from Canada, willing to accommodate unexpected changes.IGOR K. | Premières impressions
Le client n'a pas laissé de commentaire.Rebekah D. | Expérience générale
Le client n'a pas laissé de commentaire.emma c. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer H. | Premières impressions
Customer service rep John is very knowledgeable, friendly, helpful , excellent customer service skills. He goes over and beyond to meet customers' needs and exceeds expectations. Our house recently burned and John's sincere and excellent customer service skills just made it easier. Thank you so much John. I wish all customer service representatives were more like John. Bless your kind and loving heart John the Customer Service Representative at the Martin Luther King Way South Uhaul Center. Irene CarlosIrene C. | Premières impressions
Le client n'a pas laissé de commentaire.Edward A. | Premières impressions
John is a top notch manager. Great customer service From all the staff. I actually joked with John during move out about how I would miss my trips there ... but I have room for all my stuff now ..Kristopher K. | Expérience générale
Great service. Am so far very happy with this choice.Brian B. | Premières impressions
Never had any issues and the staff was always very helpful.Kenneth M. | Expérience générale
Le client n'a pas laissé de commentaire.Mika F. | Expérience générale
MerciSamantha M. | Expérience générale
Great storageJulious B. | Expérience générale
Good people and Excellent customer Services.Gelcha A. | Premières impressions
Le client n'a pas laissé de commentaire.Dylan T. | Online Move In
John Stevens makes sure all his customers receive the best service.Dennis M. | Expérience générale
Le client n'a pas laissé de commentaire.PAULO I. | Premières impressions
Le client n'a pas laissé de commentaire.REGINA K. | Expérience générale
Le client n'a pas laissé de commentaire.JASON G. | Expérience générale
Great Service’s good customer service really appreciate the kindness and awareness of my needsKENNETH J. | Premières impressions
My complaint is with customer service after hours, not very helpful at all when I couldn't get into my unit. I found out today they could have transferred me to the store manager for assistance.REGINA K. | Premières impressions
Both Kimberly & John were extremely helpful & friendly. Thank You for being so nice, polite & helpful Kimberly & John!Dennis M. | Premières impressions
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