Customer service rep John is very knowledgeable, friendly, helpful , excellent customer service skills. He goes over and beyond to meet customers' needs and exceeds expectations. Our house recently burned and John's sincere and excellent customer service skills just made it easier. Thank you so much John. I wish all customer service representatives were more like John. Bless your kind and loving heart John the Customer Service Representative at the Martin Luther King Way South Uhaul Center. Irene CarlosIrene C. | Premières impressions
Customer Reviews for U-Haul Storage of Othello Station
Pour nous contacter
Seattle, WA 98118
(@ Graham St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Edward A. | Premières impressions
The wait was long. Your employees would benefit if you had a more modern computer system.CHRISTJON A.
Le client n'a pas laissé de commentaire.derek A.
Le client n'a pas laissé de commentaire.jessica S.
Le client n'a pas laissé de commentaire.REBEKAH D.
Le client n'a pas laissé de commentaire.Andre G.
John is a top notch manager. Great customer service From all the staff. I actually joked with John during move out about how I would miss my trips there ... but I have room for all my stuff now ..Kristopher K. | Expérience générale
Le client n'a pas laissé de commentaire.GREALIN T.
Le client n'a pas laissé de commentaire.KAITLYN B.
Le client n'a pas laissé de commentaire.NANCY K.
Great service. Am so far very happy with this choice.Brian B. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy C.
Very professional staff and I look forward on renting again!Andrew "Bull" S.
The man that helped my daughter was great!! He has excellent customer service skills & we will be sure to send all our family & friends there.MELISSA V.
Great service! Friendly man who helped us!STEPHEN H.
Never had any issues and the staff was always very helpful.Kenneth M. | Expérience générale
Le client n'a pas laissé de commentaire.LUKE H.
All good, great serviceMary M.
Traci was wonderful! She was very efficient and made sure we got in and out quickly. Thank you, Traci!Liza S.
John is the best! Seriously, that was an uncommonly positive experience, John was a pleasure to work with always, and I was a little sad to take my stuff out of storage because I'm actually going to miss John's cheer and positive attitude. Best manager ever!MARCEL B.
Le client n'a pas laissé de commentaire.Eriqua C.
Le client n'a pas laissé de commentaire.Gautham R.
Everything was great - thank you!Sara K.
I reserved a pickup truck online. When I got to the store, after stinging in line for half an hour, was told that there was no pick up for me. They said they "overbooked" and mumbled something about a "computer glitch". They also said is happens all the time. Hey assholes... fix this problem.Todd B.
I've ordered the 26 ft truck in Bellevue WA, and in a day, I received the email which said that the truck is in Seattle, which is 17 miles away from the desired location. So it didn't only spend more time, but also paid 60$ extra for the mileage. Also, the truck was very scary to drive. It was wiggling on the road, creaks and was something knocking in the suspension. And I'm a semi truck driver so I have no idea how someone without experience can drive it safely! The personal was very helpful and kind, no complaints.EUGENIU M.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Brian M.
Staff at this location were outstanding. Very friendly and efficient.BRETT E.
Incredible customer service. The manager came early in anticipation of my 6am arrival and helped diagnose a tricky user experience. I'm a new customer, so I hadn't been verified yet. You can really tell he knows his stuff from just a few, seemingly small interactions. There aren't very many professionals that take their work this seriously. Five stars, would rent again.Dylan H.
Appreciated the fast courteous serviceGregory J.
Le client n'a pas laissé de commentaire.Mika F. | Expérience générale
MerciSamantha M. | Expérience générale
Great storageJulious B. | Expérience générale
Le client n'a pas laissé de commentaire.JONATHAN R.
Le client n'a pas laissé de commentaire.Dharmesh T.
Le client n'a pas laissé de commentaire.Yorm A.
Le client n'a pas laissé de commentaire.KARL T.
Quick, friendly and knowledgeable staff. There's no long wait time when picking up a rental. You're in then you're right out.DAVID A.
Hitched the trailer for me & checked the lights. Helpful & friendly.Tony B.
More employees to assist with long linesMarkia B.
Extraordinarily long wait.HANNAH D.
Le client n'a pas laissé de commentaire.AUSTIN N.
I believe it was Jon Stevens who helped me. He has helped me before and is awesome! Always nice and attentive! Thanks, Jon!!LESLIE M.
Le client n'a pas laissé de commentaire.JAMAA T.
Absolutely terrible experience. Personnel were friendly and the vehicle was fine, but the booking system sent me to the right location where there were NO vehicles for me to rent. I had to drive another 30 minutes to the next location to rent a vehicle. Really frustrating.Robert A.
Hire more people. We waited 30 minutes in line to pick up a reserved van.Shari W.
Le client n'a pas laissé de commentaire.Tom B.
Le client n'a pas laissé de commentaire.Devan M.
Le client n'a pas laissé de commentaire.Linh T.
Nothing, everything was good.Jasmine B.
Le client n'a pas laissé de commentaire.Ariana G.
Le client n'a pas laissé de commentaire.Yaritza V.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Pablo C.
Contact me if you are going to cancel my reservation - make it clear that if you are going to be late, you can push your reservation forward - you took my credit card so I assume at that point that my reservation is guaranteed. Moving is extremely stressful - you know this - so why possibly leave customers in a lurch if something unexpected happens and they can't make their rental reservation time online? Also, I reported through the app you use to do your own returns that I had been told if I didn't open or use the pads, I could be refunded. No one bother to review and correct that. It's just 5 $but would have shown me you care about me as a customer and are trying to offer great service.Opokua O.
Le client n'a pas laissé de commentaire.CORDELL C.
Le client n'a pas laissé de commentaire.Samuel P.
Le client n'a pas laissé de commentaire.DANNIE S.
Wish the agent who helped me to check-in was more helpful and kind. He was getting off the shift and didn't take care of me much. All other agents were super kind though.Alex K.
Both check-in and checkout were handled beautifully. The guys were friendly and helpful, the shop clean and organized. One of the reasons I chose this location was the 5-star rating I saw online. The stars were right--this place didn't disappoint!CHRISTOPHER K.
Le client n'a pas laissé de commentaire.Rhonda S.
I'm not sure of the guy who helped me in the mlk and Othello store but he's real friendly and does a good job I vote for himBADI K.
Great experience, excellent customer serviceBrian R.
The pickup process was good. Delivery had all sorts of problems. This survey doesn't ask about that, but should. Delivery was 8 days beyond the "guaranteed" dlate and both UHaul locations blame the other and differ on what should be credited and by whom. The delivery office also had very poor communication with the shipper UHaul selected such that my UBox was "lost" for almost a week.Kevin J.
This location is always so friendly and helpful! Would recommend to rent from here to anyone!Danielle N.
Le client n'a pas laissé de commentaire.kris L.
Thank you John. Job well done!William C.
Your price is too high , my bill started at 39 $and i ended up paying 116 $and i only used the truck for less than 20 miles. Staff were nice ,HUSHAM NEAMAH A.
Le client n'a pas laissé de commentaire.BARBARA ANN F.
John and his staff were FANTASTIC! Very polite, patient, and accomadting! John worked with me and helped me through my hiccups. His demeanor was always gentle and polite! Take a page on customer service out of his book!ERIC K.
Le client n'a pas laissé de commentaire.Gavin F.
Overall great experience I will not know whether my household items arrived safely for a few months. Paul was great at playing tetris to maximize the amount of space in the U-box.Stephanie F.
Le client n'a pas laissé de commentaire.Kyle B.
Le client n'a pas laissé de commentaire.CONTESSA H.
Le client n'a pas laissé de commentaire.Krishna T.
Thanks for making my project easyBradley B.
This location is very efficient. The people working the counter were friendly but fast and didn't waste time chit chatting with customers, but maintained a friendly but industrious posture. The return was very fast and it took a total of maybe 8 to 10 minutes. I might make this my default location for renting equipment. TYMATTHEW C.
Since I had to wait longer than half an hour to be helped , additional staff would be ideal because there was only one person behind the counter at the time I was in the location. Otherwise very helpful staff and very professional.GENARO G.
Le client n'a pas laissé de commentaire.ANDREW JOSEPH G.
Le client n'a pas laissé de commentaire.MARK C.
The manager of the Othello Station really went above and beyond to make my experience easy and pleasant. He was extremely kind and courteous; moving is never a fun experience but he actually made this good for me. Merci!Paul A.
Good people and Excellent customer Services.Gelcha A. | Premières impressions
Le client n'a pas laissé de commentaire.JAY G.
This location is always very helpful and does an awesome job. There may be a wait time, given the smaller number of staff, so just arrive early for your time. I highly recommend this Uhaul location to anyone in the Seattle area.Mallory W.
Le client n'a pas laissé de commentaire.JOHN P.
Like renting from this location!RICKIE B.
Le client n'a pas laissé de commentaire.CHESTER G.
There should be boards or sign posts and instructions for 1. Where the guest parking is? 2. How exactly to put the keys in the dropbox?VARUN J.
Le client n'a pas laissé de commentaire.SAMANTHA H.
You were so nice and beautiful. Thank you for providing this valuable service to the community!Solona S.
Le client n'a pas laissé de commentaire.Colin M.
Best customer care by JohnðŸ’¯ANICETO C.
Best place to rent a truck in Seattle and John the best customer service. ðŸ’¯ANICETO C.
The best customer service from John and the best Uhaul place in Seattle to rental a truck. ðŸ’¯ANICETO C.
Le client n'a pas laissé de commentaire.Dylan T. | Online Move In
John Stevens the manager at the UHaul in south Seattle off MLK blvd is one of the most professional people I have had the pleasure to interact with in my job in construction management. His customer service and attitude is unparalleled. You guys are very fortunate to have him as a manager representing UHaul in Seattle!!!brandon N.
Great experience! There isn't really anything that would need improvement. It is spot on as is.Frank S.
Nothing... Everything went smooth from the packing , to the shipping, to the delivery.Leonard L.
Great owner. Thanks for taking care of the trailer not being clean when I picked it upRoger L.
John Stevens makes sure all his customers receive the best service.Dennis M. | Expérience générale
Le client n'a pas laissé de commentaire.PAULO I. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER JAME B.
Le client n'a pas laissé de commentaire.RILEY T.
Le client n'a pas laissé de commentaire.Cuong N.
Le client n'a pas laissé de commentaire.Detric J. | Expérience générale
Le client n'a pas laissé de commentaire.REGINA K. | Expérience générale
The truck was clean and in good shape but had been smoked in previously and smelled like smoke and air freshener.Brook N.
Le client n'a pas laissé de commentaire.Colin M.
Le client n'a pas laissé de commentaire.Benjamin R.
Le client n'a pas laissé de commentaire.DAVID W.
The Uhaul was great knowledgeable and great to work with.CHARLES S.
Great people!!!Hiram S.
Le client n'a pas laissé de commentaire.JASON G. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew B. | Expérience générale
Great Service’s good customer service really appreciate the kindness and awareness of my needsKENNETH J. | Premières impressions
Le client n'a pas laissé de commentaire.Chester M. | Expérience générale
My complaint is with customer service after hours, not very helpful at all when I couldn't get into my unit. I found out today they could have transferred me to the store manager for assistance.REGINA K. | Premières impressions
Le client n'a pas laissé de commentaire.Chiquita C. | Expérience générale
Le client n'a pas laissé de commentaire.Jingcheng Y. | Expérience générale
Le client n'a pas laissé de commentaire.Chester M. | Premières impressions
Le client n'a pas laissé de commentaire.Mark B. | Expérience générale
Very good employees working there. John helped me out when there was a miscommunication with corporate and he fixed it on the spot and the other employees are considerate and well mannered and very helpful to myself and other customers. Would do business with them there again.Clay H. | Expérience générale
Both Kimberly & John were extremely helpful & friendly. Thank You for being so nice, polite & helpful Kimberly & John!Dennis M. | Premières impressions
Later hours would be helpful.Katrina D. | Expérience générale
I had a wonderful experience!glenda P. | Expérience générale
Everyone was helpful and courteous. Never lost Being professionalClay H. | Premières impressions
I appreciated the helpfulness of the staff.Richard R. | Expérience générale
GM John Stevens is awful and the main reason I'll be sure to tell people NEVER to come here. Y'all suckCasey R. | Expérience générale
Jenny is the best. There was one incident with an employee being rude, and she took care of everything. It wasn't her fault but she took care of everything, and was kind. Give her a raise. Seriously.Rachel H. | Expérience générale
Jenny was great! Very helpful and kind. The other employees were also helpful tooJeff H. | Premières impressions
The manager John was extremely helpful and knowledgeable and courteous to work with.michael c. | Expérience générale
ThanksDelbert M. | Expérience générale
I Am So Satisfied with the service I received at this business!! Over the top! SE Seattle!Bryan W. | Premières impressions
The location is small for the amount of customers they get but everyone was friendly and very accommodating that my time with them was extremely stress free!Mary Elissa P. | Expérience générale
Staff was extremely knowledgeable and the owner went above and beyond to help clear my truck. Merci!Jesus P. | Premières impressions
Great service!Meagan Q. | Expérience générale
Super nice. Understaffed, but the employees do their best.Angelicia C. | Expérience générale
These questions are not very relevant to u boxesSteve P. | Expérience générale
Helped me set up my UBox delivery from Washington DC. Very smooth and get serviceEric O. | Expérience générale
Very friendly staff!mason s. | Premières impressions
My U-box was delivered to my home. I was told the day before delivery that the driver would call me 30 minutes prior to arriving but she never did. That was a little frustrating but she did apologize.Kristy C. | Expérience générale
Would need a elevator for disabled customers .karen s. | Expérience générale
The staff who dropped off and picked up my U-Box were very friendly, helpful, and professional.Lukas L. | Expérience générale
Friendly and helpful staff who made the visit easy.Bradley L. | Expérience générale
Staff were very helpful. They quickly positioned my U-box for convenient unloading.David H. | Expérience générale
Staff was always extremely helpful. Storage unit and building was well maintained and very clean. The only thing I would suggest to change is longer access hours (without having to pay extra).Cayan B. | Expérience générale
John and his team are the BEST people I’ve worked with in decades of moving with U-Haul and, I have moved a lot over the years. 3 years ago I swore never to use them again,,,glad I changed my mind, TYStacey B. | Expérience générale
Staff was very courteous and efficient.michael c. | Réservation
After over two hours at the Rainier store, where the employees were kind but seemingly untrained and significantly understaffed, John and the rest of the team at the SE Seattle location were amazing.EMILY W. | Expérience générale
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