Évaluations des clients U-Haul Storage of Pascagoula

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Pascagoula

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Lee K. le

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Le client n'a pas laissé de commentaire.

Theodore A. le

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At this location everything was clean and well organized In and out. At pick up the lady was so very helpful - explained everything very clearly. While our rental was just a few hours, as we’re trying to sell our home , she also helped us by explaining the moving options Uhaul can provide. We’re definitely going to consider U haul. The vehicle was perfect! So clean! Also, at return, the young man was so organized, professional and friendly. This was the best rental experience we’ve ever had. Please recognize them for a job very well done! We would definitely recommend this Uhaul to our friends. Thanks!

Miguel F. le

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Le client n'a pas laissé de commentaire.

Gina T. le

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Le client n'a pas laissé de commentaire.

Nilson S. le

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Le client n'a pas laissé de commentaire.

Daniel W. le

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Store did not open at 7:00am as advertised. Employee arrived at 7:20am. I had appointment to pick up a trailer at 7:00am

Douglas M. le

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Le client n'a pas laissé de commentaire.

Eric P. le

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everyone was very helpful had a great time thx for everything

Jeremy M. le

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Le client n'a pas laissé de commentaire.

Ashley K. le

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Every employee I encountered was nice and helpful!

Jeffery W. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

Douglas S. le

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Le client n'a pas laissé de commentaire.

Dennis W. le

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Le client n'a pas laissé de commentaire.

Susan B. le

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15' Truck was great but they gave me an old car carrier which was terribly difficult to hitch and to reconnect later. There were several other issues and I called to discuss them with the manager, Ashley. She didn't return my call and after 5 days I called her. She was rude and said I would need to file a formal complaint, which I did. Later I got a call from "upper management" with an apology. For the next customer - When we were finished with the contract and outside I mentioned that I could have got much a lower price from Budget Truck Rental but I preferred to use U-Haul. The assistant manager told us we should have said something earlier as they would have price-matched! IDK if that's true or not.

James J. le

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Excellent service

Kim H. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

David J. le

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Le client n'a pas laissé de commentaire.

Tiffany G. le

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Mixed review. Initially customer service was acceptable. Ease of use was perfect. Renting/obtaining the uhaul was great. Customer service on the back end as far as resolution to a problem I encountered in the return, not resolved as needed. A call back was supposed to be given. When I called back at the end of the day to see if any resolution was reached, I was told the GM was gone and I would have to await another day goes return call. Even if the problem couldn't be addressed that day , a simple courtesy call would have appeased the situation.

Rayner B. le

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Le client n'a pas laissé de commentaire.

John R. le

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Windshield wiper was missing on driver side. Resulted in dangerous conditions when rain started during trip.

Amy F. le

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Le client n'a pas laissé de commentaire.

Jennifer M. le

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This is such a great place I can't think of anything

WILLIAM W. le

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Le client n'a pas laissé de commentaire.

Roberto M. le

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Le client n'a pas laissé de commentaire.

RYAN F. le

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Le client n'a pas laissé de commentaire.

Dale D. le

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Used 24/7 drop off so didn’t deal with personnel there.

Andrew V. le

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Great experience!!! Nicest people ever!!! Definitely recommend!!!

Michael R. le

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I found no needed improvements.

Matthew M. le

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I was shocked that this store was opened on a Sunday. That deserves a 10 star rating if it was possible. My daughters car broke down and I needed to tow it home. The staff understood my situation and reserved the tow dolly for me over the phone. When I went to pick it up, the gentleman who helped me was very professional and got me out the door quickly. Would definitely recommend this store to anyone.

pedro V. le

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My container shipped early for California so I was unable to load all my stuff in my container before it left so it was kind of a waste of money. It was supposed to leave the 9th and arrive the 13th. Instead it left the 2nd and arrived the 7th. So the container was half empty.

Travis S. le

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Le client n'a pas laissé de commentaire.

Julie N. le

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Le client n'a pas laissé de commentaire.

latisha M. le

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Le client n'a pas laissé de commentaire.

Jessieca S. le

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They were so kind best customer service very helpful

rashawnda P. le

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The customer service worker was very slow an un attentive to my needs, he was rude an not friendly at all. Poor customer service

Elsie D. le

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Customer service was very helpful and courteous.

Wendy P. le

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Le client n'a pas laissé de commentaire.

Julie M. le

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Le client n'a pas laissé de commentaire.

mary M. le

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Le client n'a pas laissé de commentaire.

Vanessa C. le

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You can improve the maintenance of the vehicle because of the truck shook when driven about 20 miles per hour. It appeared to need a front-end alignment.

ELIZABETH D. le

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When I call and leave a message and ask someone to call me back and they don’t. I had a question that was of importance to me.

Stacey P. le

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I had my furniture and your storage for almost 1 year to the date and I got it out October 18th 2019 who was covered with Wrote dead roaches and roach feces my furniture was severely damaged my furniture was approximately 1 years old is so damaged now that I can't do anything with it pay cash money for it and paid almost $13,000 for that furniture cash money brand new and roaches that was in your facility destroyed it

Kenya H. le

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Le client n'a pas laissé de commentaire.

Charles P. le

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Le client n'a pas laissé de commentaire.

Elizabeth D. le

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Le client n'a pas laissé de commentaire.

Kerri F. le

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Le client n'a pas laissé de commentaire.

Braighane F. le

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Le client n'a pas laissé de commentaire.

Kelvin S. le

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Thank you so much for helping to make an already difficult situation (moving). Much easier! You guys are great ??

David K. le

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Le client n'a pas laissé de commentaire.

Alice C. le

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Le client n'a pas laissé de commentaire.

Larry S. le

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Le client n'a pas laissé de commentaire.

Nakia N. le

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Le client n'a pas laissé de commentaire.

sharon L. le

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Awesome customer service with a smile!

Jessica G. le

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My initial experience was the worst I’ve ever had as a customer with ANY company. While the Pascagoula location was professional, my experience overall was horrible! There are still refunds and discounts that I have yet to receive. Based on my last experience, I wouldn’t recommend anyone use the services.

James M. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

David H. le

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I was sent to 3 locations prior to being sent to this location (an hour away from where I live) to pick up the rental trailer. 2 of the locations I was sent to were closed and the other didn’t have the trailer I needed. I drove around for half a day. This increased my fuel expense and was very frustrating.

Enrico J. le

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Nothing. I had a great experience

William B. le

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Nothing

Leslie H. le

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Le client n'a pas laissé de commentaire.

Mary E H. le

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Le client n'a pas laissé de commentaire.

Jeffery S. le

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Le client n'a pas laissé de commentaire.

lashannon M. le

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Le client n'a pas laissé de commentaire.

Idris A. le

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Le client n'a pas laissé de commentaire.

Mary H. le

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Was a pleasant experience and friendly service.

Roxana R. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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A little more attention to customer service. The representative was robotic and not very informative.

Amber P. le

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Le client n'a pas laissé de commentaire.

barry M. le

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staff very pleasant and helpful.

Angela B. le

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Le client n'a pas laissé de commentaire.

Brandon L. le

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Rented a large truck for 4 days, as well as the largest outside storage unit. When I came into the store to pay for the storage unit, I literally stood in line for 45 minutes. Only 1 person was there- upon asking him why he was by himself, he explained that only one person was always there. Also, while in line he did 2 returns, allowing the returns to go in-front of the three customers already in line. The truck was not cleaned on the inside- but I took the liberty to vacuum and dust in off before I returned it. All in all, I will not be renting a truck from UHaul anymore, the overall cost was around $550.

Jose R. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Le client n'a pas laissé de commentaire.

Yu W. le

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Le client n'a pas laissé de commentaire.

Kenya H. le

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Everything was excellent!! No improvements needed according to my knowledge and experiences!!

michael S. le

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Great service rep... Wonderful attitude extremely helpful and went out of her way to go the extra mile...

Allen F. le

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Le client n'a pas laissé de commentaire.

Equilla J. le

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Le client n'a pas laissé de commentaire.

Debrah S. le

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The staff did not policy and gave me very bad info I was told after the rental (3 hrs) that we could drop off our unit anywhere, no problem. When we dropped in Hatty we were hit with a new drop location fee. This was discussed at all. Pascagoula's reason was "the lady that told is this is brand new and didn't know a fee applied" That is unacceptable to me.

Timothy M. le

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Great Customer Service and the trailer was perfect!!!! Thanks,

Braden S. le

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Le client n'a pas laissé de commentaire.

Sheri A. le

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Make sure the people that works for your company has better communication skills on how to wait on more than one person at a time.

Jessica B. le

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The return time printed on my original contract and confirmation text were different than what the system said when I dropped the truck off which caused the system to try and charge me for an extra day. But the gentleman helped get that taken care of after I showed proof of the time I was told and that I was on time.

SHERMAN M. le

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I could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252

maegan M. le

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Le client n'a pas laissé de commentaire.

Shaniqua O. le

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long wait times

Chaddaeus C. le

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Vehicles check engine light was one and it’s was missing real bad

Lynn M. le

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Your GM she is amazing.

Jelisa T. le

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Store manager was awesome! Great attitude and very knowledgeable and friendly! She made our moving process less stressful! Uhaul trailer had only one tail light that worked.

Dawn L. le

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Both guys working the day of the return were excellent and very helpful. Their customer service was above excellent and awesome.

Dennis B. le

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Le client n'a pas laissé de commentaire.

johnoathon H. le

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Nothing all were amazing and I will be doing business with this store again

Larry R. le

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Very helpful.

kenya H. le

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Le client n'a pas laissé de commentaire.

Kimberly K. le

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When I brought back the truck, I was accused of wrecking this vehicle then I was over charged for fuel. They had to credit my account to refund the money. I then went to the ATM and got cash out to pay for this so after all this they recharged my bank card so now I'm double paying for this. Now I have to wait even longer for my bank to credit my bank account. This is a huge inconvenience!!!! Thank God I took a picture of the gas needle before leaving the parking lot. Thays the only thing that saved me. This place is a HUGE SCAM.

kenya H. le

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EVERYTHING is good. No improvements are needed according to me.

Brenda T. le

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Trailor was a little old with dented fenders.

Victor M. le

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Le client n'a pas laissé de commentaire.

Colby B. le

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This location is short staffed and needs to streamline the rental process. It took 30 minutes to obtain and return 1 trailer. That was just inside on the computer. It only took 3 minutes to connect & disconnect the trailer. The clerk also failed to mention a deposit over the phone making me short on my estimate to my client. She was short with me on the phone but I think this was a result of her having to do more than she can handle. Machines can replace a lot of things but good customer service isn’t 1 of them.

Steven J. le

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Ashley was great and tried to help with anything

BRIDGET D. le

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Very helpful staff!

Rand B. le

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The rental process is very slow

John T. le

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:)

John G. le

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I called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoice

John G. le

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The manager and team in Pascagoula was fantastic the rest of your team more training training there was no communication between them your system is as bad as your telephone assistance helping me

John G. le

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This store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can’t finish

Jean P. le

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Staff was friendly and helpful. A very secure place for storage. I recommend it for storage.

Gerald J. le

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great job

Erika G. le

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Whole lot of inconsistency ...

Bart S. le

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Staff was always very friendly and helpful!! Will definitely recommend to friends and use again if ever needed.

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