You might want to try contacting a customer when you don't have the equipment that your customer reserved instead of just allowing them to pick up and finding out 2 hours into rental time that you don't have the equipment that were reserved for the customer. I ended up having to call U-Haul customer service to have them look around for the equipment that I rented from this location. The store manager was unable/unwilling to do this herself. So I wasted almost 2 hours of my rental time with the truck to sit on the phone trying to get the equipment I had previously reserved due to poor customer service at this location. I ended up spending over twice as much to rent the appliance dolly that I needed from another location that should have been covered under my original rental agreement. On top of all of that frustration, when I got my bill upon returning my equipment, they still tried to charge me for the dolly that they didn't supply me with. This place was absolutely ridiculous; I would never recommend it to anyone. I would rather pay twice as much and go to another company completely than ever go to this place again. When speaking to the manager on the phone she kept on interrupting me and not letting me speak saying ma'am, ma'am, ma'am as if she had something important to say or as if she was going to fix the problem.... She also told me she had no idea that I even had rented the vehicle until that very day when I had rented it over a week in advance. This is absolutely horrible service. Still waiting to see what my bill actually says or if I need to file a dispute with my credit card company.Aaron P.
Trailer Rental & Towing in Pascagoula, MS at U-Haul Storage of Pascagoula
Pour nous contacter
Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Pascagoula, MS 39567
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The employees was very nice and had a knowledgeable on there jobMARY W.
very nice, professional. definitely would recommend and use again if i needed another u-haul vehicle. great service. RogerRoger R.
Very good and successful experience!Vernie S.
The lady who helped me Seena, or Sheena, something with an S., couldn't see badge clearly, anyway she was very nice, and helpful.BILLY M.
Organize the showroom better. It was very cluttered.ROBERT P.
This store and its employees were great. The first store in Gulfport MS had an extremely rude older lady at the counter. I didn't catch her name, but she had dark haired and pretty tan skin it looked like. Just an overall rude person, and super unfriendly to the customers and even her coworkers.. I am glad the Pascadgoula store had friendly people. On the other hand the first lady I spoke to at the call center was extremely unhelpful. She was super friendly, but refused to assist me in changing my drop-off destination. I was told it was not possible to do without charging a fee, but as a former uhaul employee I knew that was not true. The supervisor did call me and assisted me with everything and it all worked out in the end. It was an decent experience overall, it was last minute and you all were able to help me get what I needed to done. I would say that first lady at the store in Gulfport probably shouldn't be working in customer service at all, let alone the front counter of that Uhaul, and the call center lady needs some more training. The Pascagoula store was great thanks!DUSTIN B.
We had to go put 5 more gallons in the truck, or they would charge us $2 more a gallon to do it. Other than that, it was good.BARBARA S.
The employees here are really mouthy and openly curse in front of customers even when it's brought to their attention. Truck was sloppy inside and out with some dried liquid all over the box floor. Truck was very noisy and ran really rough.William B.
My original pickup was in Biloxi where my furniture was located. I received a call from one of your U-Haul agents asking me if I didn't mind getting it from Pascagoula, which increased the mileage due that I still had to drive 20 miles to Biloxi to load my stuff and back 20 miles back through Pascagoula on to Cottondale, Fl. I feel I should have not been charged the extra 20 miles that had I initially should have begun my miles in Biloxi in the first place.LORENZO D.
They charged me for an extra mile even after calling to let them know that they wrote the wrong mileage and said they would fix it and still charged me. Even though I have proof it was wrong. They did not handle things and I was disappointed for being charged extra.REBECCA E.
THE THREE VERY SWEET AND RESPECTFUL LADIES!!! AT THE PASCAGOULA MS. U HAUL STORE WERE, AWESOME!!! THANK YOU ALL!!! AGAIN AND GOD BLESS EACH ONE OF YOU.AMBER K.
I reserved a truck on Thursday. Was sent to the location of truck, and location was closed. Spent 45 minutes on the phone trying to remote pickup the truck which could not be picked up. Had to scramble to find another truck. 2 hours later I picked up a smaller truck than what I needed. It was completely empty of fuel. I will never use uhaul again.SCOTTIE B.
Great service at a great price!STEPHANIE K.
Maintain focus on what you are currently doing.Dennis B.
Everyone that I made contact with was helpful and professional. No improvement needed. Thank you all so much.LATONYA M.
Original drop off site sent me to another location to drop off the unit. There was no extra cost incurred; just inconvenience. The location it was dropped at was friendly and inviting. I would recommend that location to people.Steven C.
Waited 15-20 minutes for service. Timely service would be good.Carla M.
The staff was rude!Les M.
Manager of the establishment an csa were not attentive, no one was inside of the store. They both were not friendly, an the process was slow an i waited atleast ten minutes before i was helpedRASHAWNDA P.
The young man in uhaul store on Shortcut Road assisting me was very professional, making sure everything needed was done before I left location. He told me his name but I don't remember it. A great experience all the way around. When I brought back trailer on Sunday, Sheena was wonderful and very helpful then, too. Two great people at this location. I also had a good experience at uhaul location on Market St. 3 weeks ago. Overall, a wonderful experience with both uhaul locations here in Pascagoula, MS.Mary-Catherine S.
Even the employee was very friendly and helpful. Giving the guys who helped directions to get back to Florida.Freda M.
Your site manager was very knowledgeable and customer friendly. Professional and helpful. Would recommend you find a way to keep her with the company.William B.
The service was great!charlie M.
Employee not wearing a mask & was homeschooling her child in the back room. i pulled into the location that was designated for drop off but she asked me to pull into the parking spot with the trailer and she expected me to unhitch the trailer but I told her I did not know how ! UnprofessionalMARCIANA W.