Customer Reviews for U-Haul Storage of Pascagoula

1 588 évaluations

2903 Shortcut Rd   Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)

(228) 769-8170

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(228) 769-8170

2903 Shortcut Rd
Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Customer service at this location was horrible. There was an extra $75 hold on my account nobody informed me about and when I returned the truck the worker told me to call the 800 number. She also didn't know the 800 number and told me to google it.

Shelby C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine C. 
Évaluation :
5

Easy check in and out!

Marni B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M. 
Évaluation :
5

Nothing...customer service was excellent!

Ingrid J. 
Évaluation :
5

Nothing everything was Amazing the service was flexible and Etc

taymor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aracelis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd M. 
Évaluation :
5

The staff in the Pascagoula, MS (Shortcut Rd), especially the manager was extremely helpful, courteous and professional.

DEBBY M. 
Évaluation :
5

Everyone there was very nice and helpful, understaffed like every other place , The ladies rocked it out !!!!

Todd F. 
Évaluation :
5

The truck did not run good

TRACY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gwen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney F. 
Évaluation :
5

Excellent customer service and very friendly!

Douglas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Your company handled a very delicate situation with grace and it is much appreciated

Dana B. 
Évaluation :
5

Great overall experience.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachell M. 
Évaluation :
5

Cancellation system is bogus

Donald J. 
Évaluation :
5

Very nice and accommodating.

JULIUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL S. 
Évaluation :
5

This location is the best I've ever seen. I have rented weekly for just over 6 months because of the stellar performance of this manager and her team. They truly understand customer service and the place is always clean, inviting, well maintained and the equipment always in excellent working order. As someone who ends up having a problem just about everywhere else, I can truly say this one does it right!

Lucas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

The staff at the counter was professional, helpful, friendly, and informative.

HERMAN L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
5

Nothing great experience

CARLOS W. 
Évaluation :
2

This was a make shift facility.

CANDACE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas P. 
Évaluation :
1

I am not Latricia Johnson

LATITCH J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Refreshing to see such great customer service. The equipment was clean and met all my expectations. The manager is a "keeper"

ROY T. 
Évaluation :
5

Have batteries in stock so the capable employees can install it when needed. Case in point; I had my family lined up to help move me, which was hard because they all work different schedules. I arrived to the Uhaul store, got in the truck, the battery was dead! The very helpful employee offered; to wait for a battery to arrive; go to a different location for a truck, or rent the only truck in stock, the largest, 26foot truck. We chose the 26 footer-at the same rate(except for gas of course)!! We were on our way within 15 minutes!! The employees at this location were the BEST!!

Mary Margaret C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON H. 
Évaluation :
5

I didn't have any issues everything was great 👍🏾

DONNA W. 
Évaluation :
5

Both women were very kind and helpful,

Raymond S. 
Évaluation :
5

Nothing that I could see

FRED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Unbelievable customer service The store manager went above and beyond to not just find me the perfect truck for my needs but also stayed late sacrificing her own time off to help me unload upon returning the truck I have not received this kinda of customer care in a very long time I am so grateful for this experience it makes me believe that still very few but there is people out there that really care for helping I super recommend this location and I can assure that you will be treated fair and with respect I usually don't take my time to write good feedbacks , they just doing their job right but in this case it was way above expectations and I am not an easy customer to be satisfied Hands down the best customer service in years !! U-Haul should be very proud to have a representative like Sheena Castanha on their payroll, I would I hope that she gets the recognition deserved she is definitely a keeper and Amy effort invested in keeping her happy it will be well worth it Sheena Castanha I thank you for all your help and for now on no matter where I go my rentals will only be handled by you What an example of dedication and professionalism you bring to the table U-Haul is very lucky to have you on their payroll

LUCIO MAURO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
4

Very helpful representatives

robert G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERESA H. 
Évaluation :
5

I rent from this location weekly for the last 6 months. I have never been treated with such courtesy and respect as I am here by Sheena and her staff. The facility is always clean and well organized, there is never a wait and they take the time to acknowledge me and make sure I have everything I need every time. The few times I've had to go elsewhere for a truck have proven to be something much more disappointing.

Lucas P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody D. 
Évaluation :
5

I needed something bigger but the size I got was the only size they had.

ERICA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patti F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

I think her name was Shaina, she has the best customer service. She cared about my trip and gave good advice about the weigh stations and how to get the most out of my trip. She deserves recognition.

Julianne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

I originally had a 20ft truck reserved from Simon Service station at 301 Caillavet St in Biloxi. The guy who runs the establishment is completely unprofessional and incompetent. He rented my truck to someone else because he didn't see the reservation. He didn't see the reservation because he didn't look.

KENNETH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherina W. 
Évaluation :
3

The truck rented was previously stolen from uhaul. The vehicle vibrated severely while driving. Our employee had to take a day off to recover from back pain caused from the vibration while driving. We are considering a lawsuit for this reason.

ANTHONY M. 
Évaluation :
1

The truck had a piece falling on my foot. There was air blowing through the window at highspeeds. The truck has several dents and scrapes. I think it should no longer be utilized.

LAKISHA C. 
Évaluation :
5

N/a

David S. 
Évaluation :
3

My experience was really bad, from beginning to end. Why do you take a reservation for a truck you do not have and for times the store is not open? I needed a 10; truck and had to go an extra 30 miles out of my way only to find out that my 8:00 reservation was not valid since the place did not open until 9:00. When they finally opened, the girl took the last customer that came in and completely ignored me. When she finally took me, she informed me that they did not have a 10' or a 15' truck available, even though there were two 15' trucks sitting in the lot. She said they were already reserved. Well, what about my reservation?? She said she would call around but was not sure she could find me a truck. I asked did she have any trucks available and she finally said there was a 26' truck. I took it since I was already late and needed a truck. Worst customer service ever, from beginning to end and I have used U-Haul for years. Rethinking that position for my upcoming move.

TERESA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIDA M. 
Évaluation :
1

Close down and provide big booty strippers

VICTORIA L. 
Évaluation :
3

More employees should be scheduled to work on Sunday.

KIARA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLIE B. 
Évaluation :
5

Lower the price for a dolly just to tow a car for an hour and half 294 that's outrageous .. but the lady there in Pascagoula was very nice and helpful

KENDALL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Youlander p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA B. 
Évaluation :
3

Only one employee on site.. she could have used help

MARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Great service.manager . Had a hitch installed by manager. Did awesome job!

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelvin H. 
Évaluation :
1

The customer service was poor. When I got a call about the uhaul the lady was very rude to me.

JEREMY P. 
Évaluation :
3

This location was overbooked for Saturday morning. I know it was out of the control of the young lady working, but when I arrived there was no truck available for me. She did everything possible to accommodate and made sure I got a truck Saturday, even hours after my scheduled reservation. I strongly suggest making sure equipment is available before confirming reservations.

REGINA C. 
Évaluation :
4

I did not have any problems with getting the truck or returning it; not sure if there's needs to improve everyone's Emma to be doing a good job.

GERALDINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Very helpful desk agents.

WARD L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colleen F.  |  Expérience générale 
Évaluation :
1

I almost got charged for something that I didn't do and I think that y'all should make sure y'all check all vehicles before you rent them out and also be more professional and have a clear understanding before accusing someone.

JAYLEXIA W. 
Évaluation :
3

The truck was not ready at the appointment time. Had to wait 30 minutes for truck to be cleaned. Website claimed that only 10' truck was available on Sunday. When we arrived Sunday morning there were 26', 20', and 15' trucks at that location in the morning and appeared to have not moved when we got back later that evening.

CLARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z.  |  Premières impressions 
Évaluation :
5

The truck we had did NOT have air conditioning!!!!!

TAKYRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
2

I was charged twice for a one time trailer rental. That's not right and definitely not good business. Taking advantage of people.

Michael H. 
Évaluation :
5

Keep doing what you're doing!

EDWIN S. 
Évaluation :
5

the young lady we helped me out when I picked it up and dropped it off made my experience wonderful. she made the process smooth and easy. excellent customer service

Patricia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETOSCIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
1

Customer service skills definitely need to be improved. Employees need to be better trained on the knowledge of their rental services as well as how to explain them to the customers. I initially booked my rental over the phone, everything went smooth. Upon arriving at the Shortcut rd location is where my issues occurred. The young man without a name tag had very little knowledge as to what he was doing, very little concern as well. He called Sheena who also was not helpful and had a very defensive attitude for no reason nor was she trying to hear my concerns about my rental. The truck leased to me was very loud and rattling the whole time I used it. And I really believe my card was over charged! Also there was a conversation being held about me in the store in front of other customers about me trying to get over on the company, which is not true I just wanted the fees to be explained to me, because I was told a Different amount. I felt that was very inappropriate. Had I known what I know now I would not have went to this location and will alert anyone I know whom is considering using. This location definitely needs some help on improving their customer service skills as well as knowledge on the company's rentals rates and fees.

SHANTERRICA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MYRIA M. 
Évaluation :
5

My only suggestion was telling the renters where the gas tank accessibility is located. I've never seen a gas tank door like the one on the van and it took a while to find it. It's very simple once you know where it is though!

Lori C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Caroline E.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Rymario A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
4

Uhaul really need to get these hard working people some help! Despite there usually being only one person at the locations (Shortcut Rd, Edison) the staff was amazing and remained calm and professional. It is really unfair to them and your customers who have to wait longer than necessary.. my bigger concern is your staff.. it seems to be the norm with Uhaul.

Harold S. 
Évaluation :
1

The unit I paid for had junk in it. The manager was holding the unit for someone but did not have it in the computer, that was unit 107. Unit 114 was empty but again not available according to the manager even though the staff member I was dealing with said it wasn't reserved in the computer. My gate code wouldn't work. There weren't any units available but I was charged $104 anyway.

Swank H.  |  Expérience générale 
Évaluation :
5

The girls up front working the desk are the only people I met and was so friendly and understanding and helpful I enjoyed them and felt like they was family! They was helpful in every way and told me about important things I didn't know and gave me their honest opinions.

Maranda B.  |  Premières impressions 
Évaluation :
5

I am SO pleased with this Uhaul location. The general manager, Sheena, was a huge help and went above and beyond to help me out. She made my move less stressful. 10/10. Je les recommande fortement. 

ARY D.  |  Premières impressions 
Évaluation :
1

The "climate controlled" storage units have no AC and so I am now paying for a storage unit that is not worth the price. My furniture is probably going to be ruined by the end of the month and completely covered in filth. I will not be using Uhaul's storage units ever again.

CANDACE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise H.  |  Premières impressions 
Évaluation :
5

Accomodates any and all storage needs! 🙂

Amy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felecia W.  |  Premières impressions 
Évaluation :
5

The staff was friendly and so helpful. They went out of their way to help me. Special shout out to Dana and Larry ! Partly because of them my 1 000 mile move was less stressful. Thank you. I would definitely recommend this location.

Karmen B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CARDELL H.  |  Expérience générale 
Évaluation :
5

I will maybe be back for a unit but everything was great thanks

Angela D.  |  Expérience générale 
Évaluation :
4

Staff where all beautiful people enjoyed coming to the unit

cornel c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teri W.  |  Expérience générale 
Évaluation :
2

Those units are awful. I haven't put anything in the one I have.

Doris S.  |  Premières impressions 
Évaluation :
5

Customer service was very helpful and courteous.

Elsie D.  |  Premières impressions 
Évaluation :
2

I could not get a phone call from the manager about the items that were ruined by a leak in the unit or getting a pro rated refund for the 3 weeks left in the month. Sherman Miller 228-217-2252

SHERMAN M.  |  Expérience générale 
Évaluation :
5

Very helpful.

Larry R.  |  Premières impressions 
Évaluation :
5

Very helpful staff!

BRIDGET D.  |  Expérience générale 
Évaluation :
3

The rental process is very slow

Rand B.  |  Expérience générale 
Évaluation :
4

:)

John T.  |  Expérience générale 
Évaluation :
4

I called you number and talked to people in different places but no one would transfer me to the storage facility that had my pods you lost my pods by putting the wrong number on the invoice

John G.  |  Expérience générale 
Évaluation :
4

The manager and team in Pascagoula was fantastic the rest of your team more training training there was no communication between them your system is as bad as your telephone assistance helping me

John G.  |  Expérience générale 
Évaluation :
5

This store was fantastic the rest of your u- haul iPod assistance over the phone needs retrained. They knew nothing about my situation. There was no communication between your people Can't finish

John G.  |  Expérience générale 
Évaluation :
5

Le personnel était amical et serviable. A very secure place for storage. I recommend it for storage.

Jean P.  |  Expérience générale 
Évaluation :
4

great job

Gerald J.  |  Expérience générale 
Évaluation :
1

Whole lot of inconsistency ...

Erika G.  |  Expérience générale 
Évaluation :
5

Staff was always very friendly and helpful!! Will definitely recommend to friends and use again if ever needed.

Bart S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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