Customer Reviews for U-Haul Storage of Pascagoula

1 546 évaluations

2903 Shortcut Rd   Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)

(228) 769-8170

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(228) 769-8170

2903 Shortcut Rd
Pascagoula, MS 39567
(At Jackson Cnty Frgrnds)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing that I could see

FRED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Unbelievable customer service The store manager went above and beyond to not just find me the perfect truck for my needs but also stayed late sacrificing her own time off to help me unload upon returning the truck I have not received this kinda of customer care in a very long time I am so grateful for this experience it makes me believe that still very few but there is people out there that really care for helping I super recommend this location and I can assure that you will be treated fair and with respect I usually don't take my time to write good feedbacks , they just doing their job right but in this case it was way above expectations and I am not an easy customer to be satisfied Hands down the best customer service in years !! U-Haul should be very proud to have a representative like Sheena Castanha on their payroll, I would I hope that she gets the recognition deserved she is definitely a keeper and Amy effort invested in keeping her happy it will be well worth it Sheena Castanha I thank you for all your help and for now on no matter where I go my rentals will only be handled by you What an example of dedication and professionalism you bring to the table U-Haul is very lucky to have you on their payroll

LUCIO MAURO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
4

Very helpful representatives

robert G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERESA H. 
Évaluation :
5

I rent from this location weekly for the last 6 months. I have never been treated with such courtesy and respect as I am here by Sheena and her staff. The facility is always clean and well organized, there is never a wait and they take the time to acknowledge me and make sure I have everything I need every time. The few times I've had to go elsewhere for a truck have proven to be something much more disappointing.

Lucas P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody D. 
Évaluation :
5

I needed something bigger but the size I got was the only size they had.

ERICA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patti F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

I think her name was Shaina, she has the best customer service. She cared about my trip and gave good advice about the weigh stations and how to get the most out of my trip. She deserves recognition.

Julianne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

I originally had a 20ft truck reserved from Simon Service station at 301 Caillavet St in Biloxi. The guy who runs the establishment is completely unprofessional and incompetent. He rented my truck to someone else because he didn't see the reservation. He didn't see the reservation because he didn't look.

KENNETH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherina W. 
Évaluation :
3

The truck rented was previously stolen from uhaul. The vehicle vibrated severely while driving. Our employee had to take a day off to recover from back pain caused from the vibration while driving. We are considering a lawsuit for this reason.

ANTHONY M. 
Évaluation :
1

The truck had a piece falling on my foot. There was air blowing through the window at highspeeds. The truck has several dents and scrapes. I think it should no longer be utilized.

LAKISHA C. 
Évaluation :
5

N/a

David S. 
Évaluation :
3

My experience was really bad, from beginning to end. Why do you take a reservation for a truck you do not have and for times the store is not open? I needed a 10; truck and had to go an extra 30 miles out of my way only to find out that my 8:00 reservation was not valid since the place did not open until 9:00. When they finally opened, the girl took the last customer that came in and completely ignored me. When she finally took me, she informed me that they did not have a 10' or a 15' truck available, even though there were two 15' trucks sitting in the lot. She said they were already reserved. Well, what about my reservation?? She said she would call around but was not sure she could find me a truck. I asked did she have any trucks available and she finally said there was a 26' truck. I took it since I was already late and needed a truck. Worst customer service ever, from beginning to end and I have used U-Haul for years. Rethinking that position for my upcoming move.

TERESA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIDA M. 
Évaluation :
1

Close down and provide big booty strippers

VICTORIA L. 
Évaluation :
3

More employees should be scheduled to work on Sunday.

KIARA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLIE B. 
Évaluation :
5

Lower the price for a dolly just to tow a car for an hour and half 294 that's outrageous .. but the lady there in Pascagoula was very nice and helpful

KENDALL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA B. 
Évaluation :
3

Only one employee on site.. she could have used help

MARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Great service.manager . Had a hitch installed by manager. Did awesome job!

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelvin H. 
Évaluation :
1

The customer service was poor. When I got a call about the uhaul the lady was very rude to me.

JEREMY P. 
Évaluation :
3

This location was overbooked for Saturday morning. I know it was out of the control of the young lady working, but when I arrived there was no truck available for me. She did everything possible to accommodate and made sure I got a truck Saturday, even hours after my scheduled reservation. I strongly suggest making sure equipment is available before confirming reservations.

REGINA C. 
Évaluation :
4

I did not have any problems with getting the truck or returning it; not sure if there's needs to improve everyone's Emma to be doing a good job.

GERALDINE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Very helpful desk agents.

WARD L. 
Évaluation :
1

I almost got charged for something that I didn't do and I think that y'all should make sure y'all check all vehicles before you rent them out and also be more professional and have a clear understanding before accusing someone.

JAYLEXIA W. 
Évaluation :
3

The truck was not ready at the appointment time. Had to wait 30 minutes for truck to be cleaned. Website claimed that only 10' truck was available on Sunday. When we arrived Sunday morning there were 26', 20', and 15' trucks at that location in the morning and appeared to have not moved when we got back later that evening.

CLARK S. 
Évaluation :
5

The truck we had did NOT have air conditioning!!!!!

TAKYRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
2

I was charged twice for a one time trailer rental. That's not right and definitely not good business. Taking advantage of people.

Michael H. 
Évaluation :
5

Keep doing what you're doing!

EDWIN S. 
Évaluation :
5

the young lady we helped me out when I picked it up and dropped it off made my experience wonderful. she made the process smooth and easy. excellent customer service

Patricia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETOSCIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
1

Customer service skills definitely need to be improved. Employees need to be better trained on the knowledge of their rental services as well as how to explain them to the customers. I initially booked my rental over the phone, everything went smooth. Upon arriving at the Shortcut rd location is where my issues occurred. The young man without a name tag had very little knowledge as to what he was doing, very little concern as well. He called Sheena who also was not helpful and had a very defensive attitude for no reason nor was she trying to hear my concerns about my rental. The truck leased to me was very loud and rattling the whole time I used it. And I really believe my card was over charged! Also there was a conversation being held about me in the store in front of other customers about me trying to get over on the company, which is not true I just wanted the fees to be explained to me, because I was told a Different amount. I felt that was very inappropriate. Had I known what I know now I would not have went to this location and will alert anyone I know whom is considering using. This location definitely needs some help on improving their customer service skills as well as knowledge on the company's rentals rates and fees.

SHANTERRICA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MYRIA M. 
Évaluation :
5

My only suggestion was telling the renters where the gas tank accessibility is located. I've never seen a gas tank door like the one on the van and it took a while to find it. It's very simple once you know where it is though!

Lori C. 
Évaluation :
5

Excellent customer service

Rymario A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
4

Uhaul really need to get these hard working people some help! Despite there usually being only one person at the locations (Shortcut Rd, Edison) the staff was amazing and remained calm and professional. It is really unfair to them and your customers who have to wait longer than necessary.. my bigger concern is your staff.. it seems to be the norm with Uhaul.

Harold S. 
Évaluation :
3

My experience with a headache in a half. The only reason why I use the truck on this day is because on the 24th. I was unable to obtain a U-Haul with three separate reservations. I show up and not available. The manager, she's sweet she just reserves me another one at a different location. I called before I left to make sure it was available and he said yes come on over 3:15 mind you the reservation was for 3:30 she told me to come early and when I got there. The lady couldn't even be bothered to look at me. So I called corporate get in touch get well get dispatched to the district regional manager whatever her title was. And it wasn't until after ten to fifteen minutes of talking to her(she seemed uninterested in helping me). I did a bunch of whining and complaining that she decided to find me a U-Haul. Mind you I was supposed to pick up the cargo van at 3:15. from the second location. with all the gas that had been burned. She reservation for pass road in Gulfport location and I droving to the wrong location (pass road in Biloxi), it was closed when I got there and I had to pick up my furniture before 6:00 before the place closed now because I ended up at the wrong location. I was not going to have enough time to drive pick up the cargo van and go pick up the furniture, so I had to wait. And at one point while on the phone with your representative it started pouring down rain like what sheets of rain and I was on the interstate so traffic driving slower. And that one person offered me the return of $50 that I end up learning about. But this day, the 26th was smooth sailing. In and out, then right. Which was what I was expecting on a 24th.

JALISA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

keep doing what you do

TERRY B. 
Évaluation :
3

Initially I was very disappointed with the number of qualified staff. When I was given a 15 truck, on return I found out it was not the one on my contract. Overall the experience was acceptable however I felt some of the staff were not interested in customer service.

RANDAL F. 
Évaluation :
3

I stopped by at noon to see what time the store closed. There was approximately 8-10 people waiting to be served. I came back later and there was still several people waiting in line. There was only one worker there at noon and when i got there about 3:30 there was 3. the wait was not as long as I expected.

Mark C. 
Évaluation :
3

I was supposed to pick my Uhaul up at 10, found called and was told I couldn't pick it up until 6:15. I had movers waiting for me in Hattiesburg at 4 pm. I picked up the truck at 2 but by then I'd been accessed a few of $200 by the moving company and UHAUL gave me a discount of $20 (for my inconvenience) . The last time I rented a truck a truck from UHAUL, it was Full of roaches and now this situation. I really feel like they no longer care about their customers. So disappointing!!

LISA P. 
Évaluation :
5

Keep doing what you're doing. Excellent service. Thanks 😊

SHAWN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY B. 
Évaluation :
5

They were very helpful

Monica S. 
Évaluation :
5

Great service but the last two times there has been only 1 employee on duty. Très sympathiques et professionnels.

JIM Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenda W. 
Évaluation :
2

I was asked when I needed to pick up my uhaul truck and I told them 7:30 am. This location is said to open at 7:00 am. I was running a few min late so I called and couldn't talk to anyone. So I got there a few min later than 7:30. NO EMPLOYEE WAS THERE! ?! Another customer was there and had been waiting since 7 am. When the ONE employee finally got there, things could have gone smoother. It didn't seem like customer files/website information coincide like they should. My truck was almost given to another customer bc we have the same last name. ??? The customer in front of me had reserved an appliance dollie and there was not one at this location. Seems like there could be someway to update the website with what is available at a location. When I got my rental, the check engine light was on. The worker said it's bc ALL of the vehicles need an oil change. This worker was doing what she could and was very pleasant but she needed help and should have not been the only person to show up. Upon returning the vehicle this same worker was helping another customer. There was now another worker there but sat there, offering no assistance until the other young lady asked him to help her. I thought that was very lazy, inconsiderate, and below the bar of work ethic. I have used this location before and I had no issues. Today, I was completely underwhelmed at the service.

ERICA F. 
Évaluation :
5

The manager was amazing.She went above and beyond the call of duty!! Highly recommend this location

kelly C. 
Évaluation :
1

Because of this company this was absolutely the worst move I've ever had. I was hit with an extra 100 dollar charge without being informed before hand. I had issues with my car getting stuck on the auto transport, and I tried to call to get help and no one, and I mean no one, helped. They informed me it would be $350 for someone to even come try to fix it. Just say it, y'all don't care about your customers.

JAMIE B. 
Évaluation :
5

Make sure the customer understands the nuisances of the rental contract and the drop off information .

ALBERT R. 
Évaluation :
4

While the service at this location was great, my original reservation was for a store in Ocean Springs, not Pascagoula. My reservation got changed to a different location and I was not notified of the change. I only found out when attempting to pick up the equipment at the original location in Ocean Springs. This caused delays and added miles driven due to the distance of the new location.

CARLOS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia H. 
Évaluation :
3

If someone RESERVES storage units with a card on file, they should be available when they arrive!!!

ALICIA A. 
Évaluation :
5

Rien

Vida M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RACHEL M. 
Évaluation :
3

The truck was loud and check engine light was on and when I came back to pick up truck gas fuel was not correct. Sheena the manager said nothing could be done about this even if truck was picked up after closing. She was busy and did not walk me out to the truck. NO ONE should be put in that truck definitely not a single woman driving more than 30 miles.

BRIDGETT M. 
Évaluation :
5

Great service in and out love this one

TERRANCE T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRIA K. 
Évaluation :
1

The "climate controlled" storage units have no AC and so I am now paying for a storage unit that is not worth the price. My furniture is probably going to be ruined by the end of the month and completely covered in filth. I will not be using Uhaul's storage units ever again.

CANDACE M.  |  Premières impressions 
Évaluation :
5

Make sure you keep Sheena. She excelled at keep the line moving and engaging with all customers not just the one at the counter.

THOMAS L. 
Évaluation :
5

The girl working Sunday morning was great!

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kierra T. 
Évaluation :
4

Mak

Quentin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
5

No complaints. Excellent service.

IRMA M. 
Évaluation :
5

Keep Dana. Excellent service and personal touch.

ANN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA J. 
Évaluation :
1

Offer all types off insurance to avoid any fees due to accidents. This location offered an insurance that covered nothing and now I owe money that I don't have.

bettina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louise H. 
Évaluation :
5

Wonderful ladies run this place. If I needed a job I would definitely apply there.

CASSANDRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARET H. 
Évaluation :
4

Customer service was excellent!

BRIAN M. 
Évaluation :
5

Accomodates any and all storage needs! 🙂

Amy B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felecia W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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