Évaluations des clients U-Haul Storage of Pasco

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Storage of Pasco

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Dale E. le

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great staff very helpful

joel M. le

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Le client n'a pas laissé de commentaire.

Nancy M. le

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Le client n'a pas laissé de commentaire.

Kristin R. le

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Give customers a tracking device they can place in the U-box and then track/watch in real time where their cargo on Earth,

Oscar M. le

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Van was cleaned but roof in the rear was leaking water & was getting my stuff wet. Wasn’t really happy about that as I was trying to keep my stuff from getting wet or else I would have hauled it with my open trailer.

Lynn W. le

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Le client n'a pas laissé de commentaire.

Paula S. le

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The 2 young men helping us were very friendly and accommodating. They made sure the interior of the trailer was clean before we left and assisted with recommending the right hitch for our use.

Vasiliy K. le

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Le client n'a pas laissé de commentaire.

Thomas N. le

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Even though I was there all day they were very helpful in getting me in.

sean R. le

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We were greeted by a friendly person. The whole process took two minutes. Great service

troy m. le

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It was pretty good

Octavio V. le

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1) It took 1hr 40 minutes from waiting in line till we took the car van 2) services way to slow, long, and unfriendly 3) theirs no thinking outside the box to assist customer needs

Travis T. le

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Great team at this Uhaul. I don't know the Asst Managers name but he was great to work with. The previous customer was over 2.5hrs late on the van drop off... but he was great went beyond to take care of me. Great example for all! Thank you for having this guy on your team!

Nicholas R. le

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Staff young and inattentive to customers. I was greeted when I walked in, nor was I acknowledged when face to face with a rental agent. There appeared to be staff working at the facility, but only one helping customers up front. The most excited I saw a staff member was when he has clocking out for the day (again with customers waiting)... right at the register which made it awkward because I thought he was coming up to help me— not clock out.

Charles J. le

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Hard to contact by phone. Long wait time.

Eric F. le

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Always friendly service

James F. le

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I ordered a 17’ truck and was switched without any notice and given a 9’ van!!!

over T. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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Rental was for 6am and the Get your Truck 24/7 app did not work. It said the reservation was expired and the location did not open until 7am. The staff at the location was not at all familiar with the app. It took over an hour to get our rental truck once the location opened. They attempted to charge double the equipment fee than what was on my online reservation cost AND also listed on their price board in the location. When returning the truck we were told that it would take over an hour as well. Using the app to return the truck went very smooth and quick (less then 5 mins).

Jeff S. le

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Le client n'a pas laissé de commentaire.

michelle H. le

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Le client n'a pas laissé de commentaire.

Thorvald N. le

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When Many was the manager there everything was run in a tip top condition. Your new management not so much. It is now very understaffed and not near as professional. Your truck needed steering work and the ramp repaired as it was hard to put away. My biggest complaint is this management is referring your customers to the worst rated movers in the area. Just look them up on Yelp....... Very very poor business reputatation and it reflects on Uhaul.

Alex H. le

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The dolly and furniture pads I initially ordered were not included, though I called and they were able to remove the charges from my reservation. Additionally, the U-haul it self had a peice of the floor in the box that was falling through posing a serious hazard to anyone who accidentally stepped on it.

Shari J. le

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Employees were extremely helpful!!

Charles L. le

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Le client n'a pas laissé de commentaire.

Mike A. le

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Everything was fine. Friendly staff, very helpful.

Vance E. le

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Truck was dirty and they did not do any kind of walk around with me on damage that already existed on truck and box.

brock P. le

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Le client n'a pas laissé de commentaire.

Tia A. le

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Everything was fine except for the 5pm deadline access our unit. The price was a little too high. Due to this I don't know if I would recommend or not. Depends on the persons needs.

Valerie C. le

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Le client n'a pas laissé de commentaire.

Frederick B. le

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Helpful staff to ease the stress of moving. Answered all questions, were upfront on prices, made thoughtful recommendations.

JOHN W. le

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I ordered the pickup truck and the largest dual axle trailer you have with a liftgate on it. when I got there to pick it up, I did not get the correct trailer I had ordered. I got the smallest trailer instead. I needed to go cut my winterwood and didn't get it all, so now I have to pay extra money and make a second trip. if you go back and look at the recording of my voice when I talk to the person on the phone I ordered the biggest trailer. they did not have any trailers left except for a small one I'm very disappointed this is the second year in a row this location did this to me.

Kerry H. le

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A more comprehensive walk-thru of the van’s features and instrument panel would have been helpful. We had to look some things up in the user manual- the guys were really great; they just didn’t know the van really well yet. But their friendliness and great attitude will definitely have me driving the extra distance to their location again.

Susan A. le

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Le client n'a pas laissé de commentaire.

Cynthia E. le

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U-Haul of Pasco went above and beyond with help for our storage and moving needs. Highly recommend them and would use again.

Michael C. le

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Yovanni helped me. He was very fast and friendly. He answered all my questions and explained everything clearly. I am 62 years old and have never been treated so well at any store performing a service.

Artiesa W. le

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Awesome experience, was only used temporarily as we pulled into town, but would definitely recommend! Thanks!

Susan T. le

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Worst experience ever getting trailer then when i dropped it off all my wires where left dragging on ground until someone stopped and told me that i had a bunch of wore3s hanging and dragging on ground. Will never go back to that lication again

David P. le

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found a driver's license under the front seat when I did my final clean out Other than that, top notch service and equipment

heather b. le

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Most of the time the security was fine but as I was moving stuff out the doors you have to have a code to access were broken for a while according to what I was told so anybody can walk in at anytime.

Phil S. le

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Le client n'a pas laissé de commentaire.

Rick B. le

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Need a little work on the Uhaul website when it comes to reservations crazy where it takes you and how many pages you must see just to find out if you can get a piece of equipment. Update it and make it faster.This location is a busy place and a wonderful group to work with. Keep smiling and having fun with the customers. It makes a difference

Phil S. le

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Le client n'a pas laissé de commentaire.

Jerry R. le

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Le client n'a pas laissé de commentaire.

Rosendo C. le

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Le client n'a pas laissé de commentaire.

Stephen D. le

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Le client n'a pas laissé de commentaire.

Lillian P. le

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I received a rental that had a half a tank of gas but when I returned the rental I had forgotten to refuel the rental and was charged for a full tank of gas ~$68.00,

Pamela H. le

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The Pasco team was wonderful and so prompt with delivery and pickup. What's more, is that I even got a call from out delivery gal part way thru packing the box just to see how I was doing and if there was anything else I needed. I can't sing the praises of our Pasco team enough. Fantastic experience!!

Charles H. le

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Le client n'a pas laissé de commentaire.

Debora O. le

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This place was easy to drop off the items. However due to my experience of picking up my items, in Vegas, I wouldn’t recommend U Haul, overall, to a friend.

Valerie N. le

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Staff is very friendly!

chris C. le

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Le client n'a pas laissé de commentaire.

Peter P. le

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Le client n'a pas laissé de commentaire.

Timothy K. le

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Le client n'a pas laissé de commentaire.

COLIN M. le

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Le client n'a pas laissé de commentaire.

Shelli J. le

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Le client n'a pas laissé de commentaire.

Kathryn C. le

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Good experience. The agency was able to extend my reservation at the last minute. Definitely more economical than keeping an extra vehicle just for occasional use.

Vickie N. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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They got the job done and I was on my way in no time. I had to drive from Yakima to Pasco because equipment wasn’t available in Yakima, even though I had made my reservation a week earlier. They comped me mileage and days. I was good with that. The drop off of the truck and car dolly in Las Vegas went very smoothly.

Emanuel G. le

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Le client n'a pas laissé de commentaire.

GINA W. le

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I tried to change drop off locations to a local store and no one seemed to be able to help me. This was frustrating and I ended up giving up and dropping it at the original location. Upon arriving at the facility, I waited for quite a bit. This location seems understaffed.

Carol L. le

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It was a day of challenges, for us, & not knowing where to go for a rental (all agencies’ lots were empty!) I dawned on me that U-Haul had pick-ups for daily use! Why didn’t I think of this first?! I cannot thank the local business for their kind attentiveness to our plight. Nothing but Kudos to your staff on Court St. Pasco, WA U-Haul. In the future, we will remember to contact you first!! ???? Many thanks.

Adrienne H. le

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Service here was abysmal. When I went to pick up my truck, they told me the car tow I had reserved online wasn't compatible with my vehicle and switched me to a more expensive car carrier. Additionally, they did no walkaround of the 26' truck with me, just handed me the keys and told me it was parked out front. The next day I arrived to pick up the car carrier with the loaded truck, near closing time, and found the business closed early. I went in a side door and asked about the car carrier. I was informed that the wiring was bad and there was no car carrier to take. Thus, I was left without lodging and unable to proceed on my move without a car carrier until the next morning. They never called during the day to let me know the car carrier wasn't working, nor was I provided any options at the time of the attempted pickup. I asked the attendant what I should do and he replied with a shrug, "I guess you're going to have to find a place to stay tonight" and walked away. I contacted Uhaul that evening and they arranged for me to pick up a car carrier at another location in the morning. When I arrived at that location, they had no carriers in stock. The clerk at the other location was very helpful and got online with Uhaul, locating a car tow (which WAS compatible) for me to pick up nearby. Additionally, when I arrived at my destination, I was asked to turn in the car carrier. It had never been entered into the system that I didn't have it.

Brandis W. le

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Le client n'a pas laissé de commentaire.

Artiesa W. le

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Staff is amazing!

Judith D. le

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Only comment: Service at the front desk was a bit slow due to lack of help. U-Haul does so much business and it takes awhile for staff to do complete the computer work necessary to complete U-Haul rental. Otherwise, staff was absolutely wonderful, being courteous and kind to me. I would recommend U-Haul to all my friends.

Cynthia D. le

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Le client n'a pas laissé de commentaire.

TROY B. le

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We miss Manny but the new staff seems nice also. Thank you for the last 5 years of storage. Troy brown #1910

Debbie G. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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It took forever to simply turn in a trailer, the staff are not helpful at all, its location is obscure and forget about parking. Literally everything about this place was terrible, and had i not already had a reservation and been able to cancel it (they werent answering the phone either) i would have gone elsewhere. I will not be going back to UHaul or specifically the pasco one, ill pay more to go somewhere else than deal with that again.

TRAYCE L. le

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Very good group of people.

Jeffrey G. le

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Le client n'a pas laissé de commentaire.

Eric G. le

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Just make sure the equipment is in the truck

Matthew M. le

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Not happy with Uhaul. I had to travel 40 miles (80 round trip) to pick up the car hauler. Then I had to travel 30 miles (60 round trip) to drop off the car hauler. I could understand if I lived in a remote location, but I do not. I do not appreciate acting as an equipment transporter for Uhaul to meet the needs of their service centers or balance their inventory.

Raymond B. le

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I will do whatever I can to avoid using U-haul in the future. The third-party company that was contracted under Moving Help was fantastic. They loaded my three containers in just two hours. They were sensitive to my situation and followed my instructions. The rest of the process was awful. Communication from U-haul during the process was slow or non-existent. Every time I had to call them, I spent at least 45 minutes on hold, and when I did finally talk to a person, they usually couldn't answer my question and transferred me...more hold time. Unacceptable. Never again.

Steve S. le

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Worst experience in my life. Was on my cell phone for 56 min trying to get the code to pick up my reserved truck. Gave up, called a taxi and went to a U haul dealership 4 miles away where they charged me an additional $120 for the same vehicle only because of cancelling one reservation and staring another.

BERWICK V. le

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Service was great, doesn’t need to improve.

Andrea B. le

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Excellent customer service!! Helpful and funny. I was upset my storage unit was a 5x6 for a 20’ truck (free 1 month w/ rental) and was not told size difference when booking on Uhaul website.

Richard T. le

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This rental experience started out poorly. I first went to the store in Kennewick to pick up a trailer and dolly at 10:00 AM, only to find out the trailer was not available. I was then guided to the store in Pasco. I arrived at 12:30 and after filling out the paperwork for the trailer and furniture dolly, waited for the trailer to be connected to my truck. I then proceeded to drive back to my home when I realized the worker didn’t include the dolly. I then had to get off the highway and return to the store 25 minutes later. Needless to say the store’s inattention to detail left me in a really foul mood.

Tim K. le

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Pick up and drop off locations are very friendly!!! Exceeded my expectations!!!

Lorie H. le

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Le client n'a pas laissé de commentaire.

Dirk C. le

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Nothing! Reserving the truck, pick up and drop off were all made easy and very uneventful. Thank you.

Chuck W. le

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The 800 number for uhaul needs to better inform customers about available equipment, we were driving 6 hours away to use uhaul to load and drive back. We ordered a 10 foot truck and a car dolly and were told the next day we would have to drive another hour away to get the equipment we needed and we would not get additional mileage nor would we get a discount for the inconvenience. We ended up with a larger truck and no car dolly and the 2nd gal I talked to was very rude and uncompassionate about our needs and would not let me talk to a manager. I hate to write these reviews but the call center needs more training. The stores themselves were excellent.

Brandis W. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Monty J. le

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They had my truck ready to go when I arrived at the opening of the day. Although that truck had some concerns, (oil light came on right after leaving the store, seat belt light stayed on, and outside mirror was too tight to adjust correctly) I quickly turned around and they had me in another truck in literally 5 minutes.

Elizabeth H. le

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Le client n'a pas laissé de commentaire.

Crystal E. le

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The mobile app was not helpful. I ended up just doing business in person because the app wasn't responding. They were so nice and helpful.

Monique B. le

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Le client n'a pas laissé de commentaire.

Tyler G. le

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The cargo van that I rented was very dirty inside, I had to sweep it out before I used it.

Kim W. le

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Have your trucks washed and cleaned up better.

Peter R. le

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Overall experience was good, however I felt it was pretty expensive, truck and auto transport round trip, 480 miles was over $300.

David B. le

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Le client n'a pas laissé de commentaire.

Larry B. le

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Le client n'a pas laissé de commentaire.

Eric M. le

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Great service here I appreciate the good customer service.

Charles H. le

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It was a very pleasant experience, very clean and well mannered staff. It was nice to hear when I wanted something they could not do because of company policy “I’m sorry we can’t do that but we will do this” and then follow through. I am very pleased with my experience, Thank you.

Spec H. le

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Le client n'a pas laissé de commentaire.

David H. le

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We had an issue with one in the lights. Turned out not to be with your equipment, but it took a long time to get someone to help determine that it wasn't your equipment.

jonathan M. le

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I was charged outrageously and it's ridiculous for a 20.00 rental I had to pay over 100.00 I've used Uhaul all my life and I'll never again.

Shane B. le

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Great trailor and peole pasco,wa.

jon L. le

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Le client n'a pas laissé de commentaire.

Brandt G. le

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Need to put spare tires on trailers. Took 4 hours for them to come and fix a flat.

Tim M. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Had to hookup 3 trailers before I could leave. 3rd and final trailer one of the tires would not hold air. 1st trailer - not in the computer system. Had to pull around to un hook and pick another 2nd trailer- hooked up. Finished check out. Stopped at gas station and person who pulled in behind me said the blinkers on the trailer were not on. After troubleshooting employee says that wire was broken. Must have been lightly touching during light checks. Pulled around and unhooked. 3rd trailer - trailer tire would not hold air. -1st morning after rental tire only had 15lb pressure. Filled to 60lb like other tire. -Next morning tire only had 20lb. Filled tire. -3rd morning tire 15lb again. Filled again. Trailers not in system or not capable of passing simple safety checks should be taken out of service until adequate maintenance is performed so they can pass simple safety checks.

James G. le

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Le client n'a pas laissé de commentaire.

Pavel P. le

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Le client n'a pas laissé de commentaire.

Colleen L. le

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We frequent the Court Street location for all our moving needs. We love this U-Haul. Quick and easy to get to and all of the staff are very warm and friendly. We feel like part of the family instead of just customers here. The whole team works together seamlessly, ready to help us get back to moving quickly and with as much help as possible. We always choose this location even when it is not the nearest store. Always a valuable experience. Thanks team.

Gary C. le

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No paper for receipt, apparently a new computer system which either wasn't known or very poorly trained receipt was to have been e-mailed in lieu of paper, still waiting...

Chris A. le

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The daily staff here are great.

Sean S. le

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The price for the storage unit was too high to continue to keep the unit. Which is why we ended our services with uhaul

Maria V. le

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Happy with the storage

Maria V. le

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I have always had issues with my reservations I don’t know if I would rent again here.

David C. le

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Great overall experience

David C. le

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Great overall experiene

David C. le

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Great overall experience.

jeff g. le

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Need cruise control make easyer long trips.

ARNOLDO C. le

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If the rating is a 5 I’ll give young lady that answered a 6. Very well spoken answering with no hesitation to all my questions. Very well done keep up the good work. Arnoldo Chapa

Thor N. le

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The previous management was far better than this bunch of people. Very unfriendly and seem not to care.

nikki t. le

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Didn’t realize the storage unit access was 24hr hours. I assumed it was only 7-7 on Saturdays as noted on the sign near the pin pads. Very clean, busy & secure facility. Friendly staff.

Geofferey J. le

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I purchased a storage unit. I didn't have the money for a lock, and the female employee allowed me to purchase the lock the next day. I was shown my unit and allowed to store my stuff!

ryan m. le

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Closing at 7pm is too early.

Zack G. le

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Slow service. Problems with accessing door to storage unit.

jared c. le

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Saul and his crew were wonderful and atrentive to details. Great service guys. I would highly recommend this outfit.

ryan m. le

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The two guys that helped me were amazing. They were very accomidating and understanding of the stress involved with moving. They wanted to help me in any way they could. Thank you

joana b. le

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When asked to remove ice and snow from loading path, said yes but didn't. Key card doesn't work, they won't fix. Door closest to unit blocked by equip & snow free? Told us "those doors don't open"

Mayra T. le

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Extremely helpful people always willing to help, hours can maybe flex a bit later but at the same time i understand when it comes to security!! Supper clean. (=

sarah k. le

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I still don't know what my monthly costs are and I don't know when it is due.

INGRID T. le

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Knowledgeable staff, motivated, in and out quickly. Second U-Haul rental this year. Both were great!

sharif b. le

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Delivery person was very helpful and courteous. They did a great job

Josh B. le

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Subscribe to Pewdiepie

Cory H. le

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Very happy with our service. Supper nice staff.

Tom B. le

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There was a broken down uhaul truck in front of our storage space that caused me to re-arrange my schedule.

JOSEPH B. le

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The staff was helpful and attentive to all the things I was trying to get done. They were concerned and wanted to make sure that my experience was great. They were very helpful!!!!

Virginia I. le

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My delivery and pick up for my U=Box was easy. This center made sure that all was in working order before proceeding to the next step

Jaime I. le

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The only issues we encountered were due to a small lot and tight space at this location.

Kelleigh B. le

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Used this location more than once in our move. Used it for storage and truck drop off. Every time was 5 star service. I highly recommend.

Bettina R. le

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Carrie is awesome!! (Or Cassie)

Bettina R. le

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Muy excellent!

Bettina R. le

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Great!!

Holly F. le

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I asked three times for the staff to make sure I was not going to be double charged for my UHaul. Lo and behold, I went home and checked my bank account, and I was still double charged for my UBox.

Jennifer S. le

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Very nice staff when picking up and dropping truck off.

Carly R. le

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Seriously awful

Todd M. le

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The Pasco facilities are well maintained

cheryl b. le

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need to have more people working on the weekend.

Rae D. le

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Na

PATRICK R. le

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on time and did the job

alice s. le

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Angered. Scheduled delivery cancelled, could only be rescheduled a week later. Had to leave work to pick up UBoxes to meet unloading arrangements. Don't offer if you can't honor. Otherwise Ubox was ok

Hudson A. le

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Good job by everyone involved

Amanda M. le

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It takes just one person to bring down everyone's average. The majority of the employees I found to be very helpful; one female employee (not the cleaner) needs to develop customer relations skills.

Gary H. le

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HORRIBLE Customer service. We rented a uhaul and 6 hrs later after we loaded our uhaul there we tried adjusting the rusted mirror it shattered. The GM refused to fix it, left us high and dry!