Most of the staff were helpful. But my UBOX was mis-delivered to the wrong location and arrived late. I understand these things happen but there needs to be better communication to the customer during the lost box phase..It is very upsetting when most of your possessions are unaccounted for and nobody can give you any updates or shows any concern for making it right. Will not ever use a UBOX again and will di my best to use an alternate UHAUL location.LARISA B.
Customer Reviews for U-Haul Storage of Pasco
Pour nous contacter
Pasco, WA 99301
(W Of Hwy 395)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CHARLES V.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
The engine light would come on when going up a hill. Also the cruise control didn't work. This made a long trip, longer.VERNA S.
The driver door lock could not be unlocked with a key. I had to go to the passenger side and crawl over the seats in order to get to the driver seat. A hassle, but not a deal breaker. Also, the small in-dash display that normally shows the total mileage constantly displayed a "Oil Change Required" message, which was not such a big thing until I attempted to return the truck after hours. The after hours app requires a picture of the odometer reading at check-in. The actual mileage does display for a few seconds when the key is first turned on, but then goes immediately to the change oil message. Unfortunately, I had to take 18 pictures (I counted them) before I got the timing right and actually captured the display showing the mileage instead of the change oil message. Also, the smart phone app which you use to turn in the truck after hours was not working. So, I called the U-Haul 800 number to request assistance. The recorded message stated that all agents were very busy and that I would receive a call back in 55 minutes. So, we went to a local store and waited for the call back, which never came. After waiting 1 hour and 10 minutes, we called the 800 number again, waited on the phone for another 20 minutes and finally reached a team member. This team member was not able to stay on the line to help us, but did give us some useful information that helped with the smart phone app issue. So, we returned to the U-Haul center, got onto the app and finally was able to check-in the truck using the app. From beginning to end the process of returning the truck took us nearly 2,5 hours. So, the after hours check-in process is not as quick to use as U-Haul advertises. The after hours check-in process would have been much quicker had U-Haul followed the truck maintenance schedule as recommended and changed the oil so the "Change Oil" message was not constantly displayed, but, oh well, it is what it is.Daryl C.
I put more gas in than I started with and was still charged for 2 gallons of gas!? Why?felicia L.
The wrong trailer number was put on the application, which confused turn in at a different location. This is my first time renting a trailer so I can't really give a 5 star rating.CARLA CHRISTENSE S.
Le client n'a pas laissé de commentaire.ANDREW ROBERT P.
Le client n'a pas laissé de commentaire.Cindy S.
Rented equipment was dirty and worn out. Staff was confused and therefore the rental process was not easy, nor smooth.Ronald W.
Le client n'a pas laissé de commentaire.DAVID R.
Excellent service, easy to drop off and pick upYo S.
Vehicle odor can improved smelled like someone was smoking in their.Victor F.
Le client n'a pas laissé de commentaire.RICHARD W. | Premières impressions
Le client n'a pas laissé de commentaire.Juan G. | Premières impressions
This is one of the worst experiences i have ever had. Customer service is absolutely awful. My reservations and payments were entirely tangled up in the system and the employees are unable to see past the system to the customer. The equipment i reserved was unavailable although I had requested it twice and paid for it. The locations they were trying to send me to were way out of the way for both pickup and dropoff.Abigail S.
Customer service at pickup was inattentive. Signed me in and pointed me in the general direction. Pick up was just the opposite, three people came out to check the truck and clean it. The same person was there that checked me out but she seemed confused by all the work the others were doing. Perhaps people behind the counter need to spend time outside the building and see what goes on beyond the counter.Kalan P.
Long wait to return the truck.Ronald R.
The staff were great and very hard working.MACKENZIE T.
Le client n'a pas laissé de commentaire.JOHN S.
I called and disputed my bill and expected a call back and have not received one. I was billed for two days eventhough I returned the vehicle in 21 hours.DUANE D.
Maybe dont have the customers hook everything up and maybe change out the tires so people dont have blowouts on the highwaysJONATHAN A.
People should not be asked to unhook their cars from the auto hauler.STACI L.
Location needs to sort out parking locations to accommodate more than four truck being returned after hours. Overall U-Haul depends too much on off-shore customer service. Using a phone tree to protect the retail location from question is unfortunately standard these days...but there needs to be a final option to talk to the store in person....without off-shore leaving a message for someone to call you. Overall heavy on tech/internet....light on customer service.PAUL P.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.JASON MICHAEL S.
Just wanted to say that The guy who helped me out with the rental, I think his name was Trevor, has great customer service, is friendly and very genuine. It's nice to see there's still some great ones out there. As a former Retail Manager of 31 years, I'd say he's a keeper! I'd honestly hire him myself. Thanks so muchCATHIE W.
At check in I was told to click on the link to take a picture of my driver's license, but your system wouldn't load a picture. Then when I attempted the online checkout your system wanted a picture of the gas gauge and odometer, but that wouldn't work eitherANITA B.
Ridiculous. Worst experience.Adrian R.
Le client n'a pas laissé de commentaire.NEIL T.
Le client n'a pas laissé de commentaire.SHAOBU W.
Le client n'a pas laissé de commentaire.ASHLEY D.
Le client n'a pas laissé de commentaire.ALICE E.
Got the date wrong , got the amount of days wrong, got the size wrong. I used to love this place. Something changed in the last year or so. Not one person in there knows any answers to the most basic question.KATHERINE S.
Le client n'a pas laissé de commentaire.MONICA G.
I had a reservation at noon at 124 S Road 28, Pasco, WA 99301 location. The individual there said my reservation is at 3212 W Court St, Pasco, WA 99301. when I went to the second location they said my reservation was at 5:30. I was finally able to get the trailer at 6:45 I went home and pack all night and left the trailer on the tuck. the next day I began driving and the trailer fell off the hitch and rammed my truck when I was entering the freeway. Overall, it was a bad experience that caused unnecessary stress and wasting a lot of my time.WESLEY M.
We waited awhile to get helped, but then everything was just great.Lee B.
the UNIT I reserved online doesnt exist at pasco wa location (10x20) when i arrived the staff was very helpful The 10x10 unit was in the area where uhaul trucks equipment park, blocking access to assigned unit. im off looking for the 10x20 unit in person - not online LESSON LEARNEDnelson f. | Premières impressions
Online unit i reserved was 10x20 when i arrived at pasco location it was defaulted to a 10x10 because there was NO 10x20 Staff was very understanding/helpful - i didnt receive her name---name tags!!!!nelson f. | Expérience générale
Le client n'a pas laissé de commentaire.Brandi D.
Get rentalâ€¦.very easy pick up and drop off.Joyce S.
Le client n'a pas laissé de commentaire.DAVID B.
installed hitch on 2022 outback. after completed technician informed me the wiring comes out of the hatch exposed, and gets tucked into trunk when not in use. if I knew that was how it was to be configured I would not have had it done by UHaul. no communication by technician. poor customer service.TIm G.
Build another bathroom. I needed to go and someone was in the bathroom the entire time. It was a great experience we arrived and were promptly taken care of and on our way.David H.
The owner Jose went above and beyond to exceed our needs in our move. The Essence of the customer service was way beyond our expectations! The stress of moving was decreased to a level that I have never experienced in over 35 years of using moving companies! Thank you! Thank you! Merci.ANTHONY T.
Truck needed windshield wipers, idled rough, and driver sun visor missing.John H.
Loved the turn in process, fast, efficient and accurate billing.TRAVIS U.
The staff at the Pasco U-Haul Storage location were extremely accommodating. Despite this being a particularly busy day, the staff were very clear and helpful. They were very respectful, and had a great and happy disposition.Mackenzie T. | Premières impressions
I have been renting equipment for my business from uhaul since 1986. The past 3 years have been miserable. Often the reservation location is switched last minute or the equipment may not be there. I am in the rental business too. If I treated my customers, especially my long term customers the way uhaul treats me, I'd be out of business. Uhaul has become unreliable and undependable. I am actively searching for my own equipment.GEORGE P.
The staff at this location went above and beyond to take care of me. Despite being very busy, they were clear and explained all my options for storage. They were all very friendly, happy, and professional.Mackenzie T.
They are helpful and so kind ..DAVID L.
Le client n'a pas laissé de commentaire.Roger H.
Pasco U-Haul sucks. The equipment is not maintained at all.Merle F.
Le client n'a pas laissé de commentaire.MARK ALLAN U.
Contract #22020729: 9/12 we rent a truck, an appliance dolly, and 7 blankets. What I got was a truck and 7 Blankets. We were told he truck had Â½ a tank and need to be filled back to that point. The truck only has 1/4 tank. We took pictures. The clerk say that dollies can't be reserved, they didn't have one for us. When we returned the truck we showed the clerk that the tank was on at 1/4 full and was 1/4 full when returned. He a said he would take care of it. He did not. I was charged for 9 gallons of gas at a rate of 77,25 $ plus tax. I sent another review here and got an immediate response from one Jose Jaimez who said he would take care of it. That was on 9/12 and he said he would reverse the charges. Since then I have sent Jose 3 emails. As this evening 10 PM PDT on 9/17 the charge have not been reversed and despite several requests for a new receipt I have not gotten one. The charges should total 72,63 $ not 164,14 $. Is this U-Haul business practice? Is Jose still employed? Does he read email?MERLE N.
Le client n'a pas laissé de commentaire.TONY A.
Sold me faulty hand truck and couldn't refund. Broke on first load, (60#) The lady I bought it from the day before said that she could do nothing without a receipt.WILLIAM T.
Le client n'a pas laissé de commentaire.Jared R.
The store manager was rude, disrespectful and did not provide a printed contract when asked to do so. He needs to be trained in how to be a good representative for u-hail through customer service trainingDARREN K.
Le client n'a pas laissé de commentaire.GERALD D.
Make sure the lights are workingJASON F.
I like everybody he was friendlyDIEGO A.
Dropped off items were everywhere so we had to move them to put the truck in a slot . While moving things around someone got in the truck but ran when we came back.Donna D.
My overall uhaul experience with online reservation was horrible. Reserved a trailer a few minutes away fro me. Got a call the next day saying Ibwould have to drive 90 minutes to pick it up or downgrade and drive 30 minutes to pick it up. Opted to downgrade. When we went to pick it up the next day, was told there wasnt one there and they offered no viable solutions. Called the 1-800 number to file a complaint because we were moving the next day and now had nothing to move with. Was directed to"traffic" and they did solve my problem but only after much aggravation when the pick up location could have solved this issue for us while we were there.Kristin W.
Le client n'a pas laissé de commentaire.VICTOR MARTIN C.
Le client n'a pas laissé de commentaire.DAVID G.
Great experience and great teamwork getting me unhookedJerry P.
Le client n'a pas laissé de commentaire.Roger H.
Truck was dirty, windshield was crap.JUD C.
Le client n'a pas laissé de commentaire.Lowell H.
Le client n'a pas laissé de commentaire.Jeffrey M. | Expérience générale
Le client n'a pas laissé de commentaire.Mary W. | Expérience générale
Le client n'a pas laissé de commentaire.GREGORY C.
Le client n'a pas laissé de commentaire.SUSANNE B.
Hopefully no more new management in Pasco Washington State!maryann N. | Premières impressions
there were cigarette ashes in the cup holders and the doors. disgustingMEGAN P.
Excellent service and great help to load our car on auto-trailer. However moving blankets were missing when we arrived at our loading location.Martin B.
I returned my Uhaul truck before opening hours so I didn't interact with any employees. Easy return process though.GIANNA K.
Ordered online 26 ft truck with appliance dolly and regular dolly along with 24 furniture pads. Day of pick up no dollies and movers waiting @150 per hour. Truck was a mess and damage everywhere. Check engine light on and radiator light on. Again paying 150 per hour for movers. Finally gave me another truck and acted like I was an inconvenience. Seat belt on drivers side broken. Check engine light came on during my second 12 mile trip. Self check out miles were less than odometer and fuel was over stated by 1/4 tank. Found it interesting that the scamming of fuel and miles was on both trucks almost like standard practice. So outside of costing 300 and having to buy 200 worth of dollies the rest of the move was smooth. Safety concerns at not a concern at this location. Oh yeah. The rat of 39,95 per day was bumped to 79,95 when they charged my card. This location is a rip off.THOMAS S.
Le client n'a pas laissé de commentaire.Bruce L.
Cecilia was a fabulous person to work with when the UbOX was sent to Idaho Falls.CAROL W.
I WOULD LIKE TO THANK JOSE JAIMENEZ AND HIS CREW FOR THEIR UNPARALLELED QUALITY OF SERVICE FOR ME AND MY FAMILY . THEY WERE PROFESSIONAL , COMPASSIONATE , AND UNDETSTANDING . DEALING WITH MR . JAIMENEZ WAS A VERY GOOD EXPERIENCE OVERALL . I HIGHLY RECOMMEND AND COMMEND MR. JAIMENEZ FOR HIS PROFESSIONALISM AND KINDNESS . JOB WELL DONE ! THANK YOU FROM THE RODRIGUEZ FAMILY OF PASCO , WASHINGTON !CONSUELO HERNAND R.
Le client n'a pas laissé de commentaire.Darius M. | Premières impressions
Le client n'a pas laissé de commentaire.JORGE P.
Jose and his crew did a remarkable job! It was a long journey, to have the Pasco location handle the last step was a true blessing. If Uhaul has an inhouse award for the most outstanding service, I would like to nominate Jose and the Pasco crew. Thanks Guys!DAVID I.
Satisfiedjorge g. | Expérience générale
Le client n'a pas laissé de commentaire.Corina J.
Le client n'a pas laissé de commentaire.Corina J.
Manager at this place knew the truck had a problem. it should have been maintained before renting it again (to us). He was very rude to me when I explained the problem. He even called me two days after we had turned the truck in on time, asking if I was going to turn it in. Very short with me after I told him we did turn it in. No contact with his workers or seeing the key turned in....just poor management all together will never rent from them again. Improvement would also be to make sure vehicles are safe.Melissa G.
I rented a truck on 8/28 for approximately 3,5 hours. The truck was returned to the location on the same day as rental. I received a phone call on 8/30 asking if I was going to return the truck. I informed the person it was returned on 8/28 at 3 pm. I then received a revised bill getting charged for 3 days rental. I called and waited on hold for 30 min three separate times before finally reaching a person. I was then informed to wait on hold for additional time for the manager to process the return. When the manager finally presented himself the interaction was horrible. He asked what he could do and what I wanted, I said I had been waiting on hold for him to process the refund. He told me it had already been done by the previous employee and not to worry about it. I asked why I had to wait on hold then for an additional 10 min, he said the employee didn't know he could process the refund. When I asked if he could double check to make sure it was processed (since it had been two hours by this time trying to contact someone) he definitely seemed very annoyed. I will never return to this location and I will also never recommend this location to anyone I know. The level of professionalism is non-existent by their demeanor and behavior. The owners of this location should be embarrassed by the people representing them.Brandy T.
Habia muchos clientes y varios empleados pero solo 1 era el que estava trabajando es la segunda cez que rento una traila y esta fue la peor experiencia no creo que regrecaJOSE ARMANDO F.
Not sure, everything was great, the truck I had reserved was available, everything was explained to me, and the move went very smoothly. Jose, the manager, was exceptionally helpful in fixing an oops in the mileage I was charged. I look forward to doing business here again if I need to rent a truck.Carole C.
Le client n'a pas laissé de commentaire.Lori C.
Le client n'a pas laissé de commentaire.JOE L.
Le client n'a pas laissé de commentaire.Russell M.
Le client n'a pas laissé de commentaire.Jazmin A.
The truck I picked up was full of garbage and I had to return it for another. However the staff was very helpful in fixing the stores mistakePatrick B.
Le client n'a pas laissé de commentaire.Linda C.
Truck was not ready even though they had called to confirm all details day prior. Process takes too long at counter, employee acted as if we were bothering him, though state mandate is to wear mask he did not, truck had several previously known dings with x stickers, customers waiting not acknowledged or addressedSARAH H.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.Cristi F.
Excellent serviceRyan H.
Le client n'a pas laissé de commentaire.Omar G.
Very kind employees Very happy with the serviceMARK V.
Le client n'a pas laissé de commentaire.GAIL H.
i recommend because they have huge selection but the girl who checked me out was not smart, did not know how to say words, and she wasn't friendly. i have rented u haul many many times and this was a first. also, the inside of the cab was not clean. the previous person left stuff in the cup holders and stains. it was still there when i got the truck.AMY LYNN H.
Le client n'a pas laissé de commentaire.KAREN HELENE E.
The clerk had issues uploading my pictures and they were not able to print my contract, but the staff did the best they could and got me out in pretty quick order.David M.
the equipment is not maintained in a legal status. Bald tires, busted and non functioning lights I can go on but why U haul will only ignore this post.Merle OR Jeri F.
The crew for today (Aug. 15) was running their rear ends off to provide good service. They deserve a 5 star rating!ROBERT S. | Online Move In
There was a lot of confusion from the side that I came from. These folks were able to help me figure things out and were patient when I was having a rough day. I appreciate that. They took care of me very well.Damon K. | Premières impressions
Thank you to the hardworking staff that assisted me.Georgina M. | Expérience générale
The worst experience ever and I would never use this Service again.Maribel P. | Expérience générale
The storage unit building was really clean smelled nice when walking in and the carts available were an awesome help it was a good price for the service receivedOlivia C. | Expérience générale
Maybe if I need more space for my stuff I will come again. But now I just move to a new Apt and all my stuff are bit in. I will let all my friends know about U-Haul storage facilities are really nice..Tamiko l. | Expérience générale
I left my things for almost 6 years and found them in the same condition as I left them.... thank you so much for keeping your word in regards to cleanses and care. There was no trace of dirt or even pests! Gracias!NOEMI O. | Expérience générale
I even got a band-aid when I scraped my leg!George G. | Premières impressions
No commentThomas N. | Expérience générale
Only thing I didn’t like is there was no light in my spaceBrock D. | Expérience générale
Le client n'a pas laissé de commentaire.William S. | Premières impressions
Would highly recommend this facility for storage...Manager Jose really is great at this business, he could use some help from time to time.Paula P. | Expérience générale
Muy amable el manager y los empleadosTeresa J. | Premières impressions
Had a minor hiccup accessing my second unit today but the customer service gal Essence was very friendly & efficient and did a great job assisting me. Also, I forgot to bring my ID when I went to the register and I appreciated that she waited for me to get it & checked it to make sure I wasn't a random person trying to get into my unit.Alexandra A. | Online Move In
Estan muy bien solo no me gusto mi ultimo cobro q tube q pagar mes completo por dos dias de arrendamiento 😏😏😏Natialie Del Ros C. | Expérience générale
Absolutely no issues from day one. Great staff and service.Jorge G. | Expérience générale
Jose, the manager went the extra mile to make sure that all of my issues were resolved! He and his employees were wonderful! Thanks again Jose!Jennifer K. | Expérience générale
Wait times in line need to be improved. Waiting for an employee while in line needs to improve. Other than that, excellent facilities.Shawn J. | Expérience générale
I was going thru a Rough patch in my life and had found myself in a horrible situation all I needed was a place to put my things your staff at u-haul Were very prompt and courteous and got me on my way especially kassandra thank you so muchjesus b. | Premières impressions
Tryed to book in person but guys don't seem to know what they are doing. Guy spent 20mins trying to get me set up but in the end told me he would have his boss call me. Which by the way he never did. I finally booked onlineBonney M. | Online Move In
Everyone was very welcoming and friendly. This is a great place to use for any storage or moving needs.Patricia A. | Online Move In
Le client n'a pas laissé de commentaire.Tamiko l. | Premières impressions
The staff at the Court Street Pasco location are great. Manager was competent and she worked with me to get what I wanted done quickly and went out of the way to help me with my move.Matthew H. | Premières impressions
They did not walk me to my storage unit to ensure we could get in it. When I opened the door the alarm went off. Everytime I open door the alarm goes off.Melanie H. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!