Under staffed. Waited for half hour to get helpKENNETH P.
Customer Reviews for U-Haul Storage of Rainier Valley
Pour nous contacter
Seattle, WA 98144
(S Of I-90 cross street Bayview)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 6h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Shashwat S.
When available, the staff have always been kind. I say "when available" because they always seem to be understaffed. I had to wait an HOUR in line before I was able to pick up my truck. One (1) individual was overseeing the check-in process on a Saturday morning! There were about a dozen or more in line. This was not only frustrating, but it delayed my move and had my hired help awaiting my arrival. I will likely reconsider where I rent my next truck.Kyle N.
Have more employees. Refund time lost in waiting line. Give more time for people to move from one place to another. Give proper care to trucks rented.Justo R.
Le client n'a pas laissé de commentaire.Michelle P.
Great vehicle, friendly staffJAMES ROBERT F.
Vehicle had an issue with ramp. Delayed move by approximately one hour. Staff were extremely helpful, understanding, and empathetic to issue. Owner appreciated feedback and said it would be handled urgently. Owner was kind, personable, and genuinely cared about the customer. Will be coming back to this uhaul!Albert Y.
I have to say that this location has the best and most helpful staff of any Uhaul location I've ever rented from. They were all very nice and very competent. I have already recommended them to other people.Jud C.
The young man who helped us when we picked up the trailer was exceptionally helt!James T.
The customer service was amazing!Samantha E.
Le client n'a pas laissé de commentaire.CHRIS ANTHONY C.
Thank you !ROBERTO G.
Le client n'a pas laissé de commentaire.John S.
Make sure great employees like Miguel Santiago are there.GREGORIO B.
Everything was great just had to wait a while for check in but I get it.JEFFRY D.
Such helpful personnel, so friendly and responsive. Always long lines at this location (like any location), please pay your staff more and have more staff working at one time so that they can continue to do their jobs excellently.Meghan S.
I can't find a single area where my experience could have been improved upon. The guy I got did both, the hook up and disconnect and was very fast, thorough and very friendly. This is my go-to U-Haul rental location. I've been renting U-Hauls since I was in College in the mid '80's and this is the fastest checking in as well as the fastest checking out. There are three U-Haul places closer to me but I'm still coming to this place henceforth.MATTHEW C.
Le client n'a pas laissé de commentaire.Flora F.
Le client n'a pas laissé de commentaire.AMANDA D.
Everything was great.jim C.
Was a nightmare. Completely understaffed. Heroin needles at the entrance. Waited for an hour to pick up a van that should have taken two minutes because only staff member decided to spend a FULL HOUR helping one guy connect a trailer, rather than service any of the people who showed up. Numerous people simply left. By the end there were like ten angry people with reservations waiting around. I tried to make a Penske reservation while I was waiting but it was too late. Will never visit this location again. Probably will never use UHaul again.Brendan S.
Drop off went smoothPAMELA CAROL D.
This location is best around Seattle, staff friendly and very helpful. Remember U-Haul of Rainier is the best - and if you need to go to another DO NOT GO TO SEA TAC STORE, really rude, unfriendly and unprofessional individuals working at this location...every single one of them!ROGER M.
All good. The right stuff at the right time. Merci.STANLEY B.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Jeffrey C.
Miguel was very friendly and courteousJAMES R.
Renting this U-Haul was one of the most exhilarating experiences of my life. It was AT LEAST as good as any drug I've ever done, and probably better overall than sex.Mark P.
Every person who worked there was super friendly and helpful!Melissa G.
Shorten wait time on the phoneLi D.
Thank you uhaul and help handle my good care and I will use U-Haul box again in the futureJACOB H.
Le client n'a pas laissé de commentaire.DIONNE B.
Van was damaged with the plastic liner at the door entry curled up! Hard to load furniture. As I fell out of the van unloading at my show. I immediately returned to the Rainier Ave location to let Hernan know and I called in the damage. I returned the vehicle today at 6:45 am. I asked Hernan for a damage credit he said he would leave my account open but couldn't do a credit bc it was the managers day off. I confronted him bc he knew it was damaged and his name is on the contract. He called the manager and I returned at 11. I called the 1-800 phone number and talked to Kimberly and was told if the manger said he would give me a damage credit I would it need a claim. I was over my miles on the car and I owe for that. At 11 I returned and met w Shedrick he stated my van was not checked in and my rental was still open. 11:07 upon pulling up my rental He then then stated my rental was closed and refused to credit me the damaged van when he offered earlier! He said I would have to call in again! I called in again and talked to Crystal she gave me a claim number! She apologized on behalf of y manager. Shedrick acknowledged to my face he rented me a damaged van. Please clear this up! I have no idea what was charged on my visa. Extremely disappointed UHaul Rainier Ave. Quite shameful. Susan Plunkett 425-495-7057 Terrible rudeSUSAN P.
Jerome was super helpful! Thank you!Jeffrey B.
Le client n'a pas laissé de commentaire.Libby B.
Le client n'a pas laissé de commentaire.MELISSA R.
Very easy, stress free, helpful staff, new reverse cameras on the cargo vans are very handy!Ayumi T.
Le client n'a pas laissé de commentaire.Derek D.
Le client n'a pas laissé de commentaire.John W.
hire more employees. i felt u were understaffedANTHONY L.
The manager/owner? was superb how he handled discovering my drivers license had expired. He communicated very well and had a good sense of humor. The guy who handled returning the van was also great. He had a nice attitude, and was respectful while managing at least six other customers returning vehicles at same time.Syd S.
I rented from another location initially, you gave away my reservation I had thought it was reserved for 9am-3pm, it was for 8am-3pm. You didn't call you just cancelled my reservation, no email no phone call to see if I was still coming. Of course U-haul made $$$ in the end because instead of a 10' truck I had to rent a 15'. Your staff was super friendly everywhere, but from a customer service perspective as a company you get 0 stars for cancelling my order with no notification or phonecall.Ben C.
Streamline rental process when Sharat checked in online, lots of duplicate questions and paymentJOSEPH S.
This may be the worst Uhaul location ever! The gas tank was empty because it was siphoned off the night before. Long line because only ONE PERSON was working with lots of customers. Got approached by a drug user while getting into the truck.Ryan K.
Customer service was amazing! Very friendly employees. Quick and easy experience.Otto B.
Mr Johnson Jr is great to work with! Thanks!!Elliot F.
I was told I could have the U-box delivered to a residence. When it arrived to the destination city I was told they could not deliver it to the residence. So it became my responsibility to finish the job. I was told all along "no problem" "yes" "of course" it's just lip service. There is a list of other issues I had. I would not recommend U-Box to anyone.John S.
I just want to again thank, Shedrick for his service and personally taking care of my rental. Everything went real smooth, I was able to do pick up my chest freezer from Lowes, make it to Costco to pick up my 72" console and my son was able to move to his new location. I also want to thank Miguel for assisting with my return of the U-Haul in which took no time, we were in and out. MichelleMICHELLE LYNN S.
Le client n'a pas laissé de commentaire.Boyd F.
Le client n'a pas laissé de commentaire.Jimmy W.
Le client n'a pas laissé de commentaire.Tyler B.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.SALVATORE M.
Le client n'a pas laissé de commentaire.CALVIN T.
It was a great experienceNATHAN G.
Le client n'a pas laissé de commentaire.Mark P.
I felt so bad, I returned my van at 6:58pm not knowing that that really is too late (the bring back cut off time is more like 6:30). The manager was really kind and let me return anyways as he was almost ready to leave. Won't happen again! Thank you so much!!!Madeline S.
Le client n'a pas laissé de commentaire.Scot R.
Le client n'a pas laissé de commentaire.Francis I.
UHaul app did not work for dropoff, so I wasted time creating account and trying to use it to log in the return. Instructions for after hours drop off were worthless. I was charged for gas after refilling tank. No one locally to talk on the phone, ever. Miserable experience. Get it together Uhaul, I expected better.Mark B.
Le client n'a pas laissé de commentaire.GUILLAUME H.
everyone I met was lovely...OLIVER B.
The two people helping were working so hard!! One of them was frequently managing the line by asking if we were all there for the same thing so he could give us instruction. Really hope they are getting plenty of breaks because they need them. Thank you so much for all your help today.Madeline S.
Le client n'a pas laissé de commentaire.Joseph I.
Le client n'a pas laissé de commentaire.MCCLAY M.
Y'all have gone tech crazy and it doesn't work the way it's supposed toCraig R.
I was charged for gas after returning the truck at the same level I received it. I got charge both fees and I have not heard a response back.Francisco A.
Le client n'a pas laissé de commentaire.ADAM C.
No comments. Everything was good.Nivedita R.
Le client n'a pas laissé de commentaire.MADISON M.
good place...if only Shedrick wouldnt been working here...other guys are good!YEVGENIY V.
Le client n'a pas laissé de commentaire.JOHN G.
I was quite dissatisfied with the service I received here. I came in to rent a uhaul, and everything was smooth until I looked at the gas gauge. The contract they gave me said the tank was completely full, however it was actually slightly below half. Anyone who has used uhaul knows that you agree to fill the tank to the level it was at when you received it. I immediately went back to the employee that helped me (who was now sitting in the parking lot smoking a cigarette) and told him about the issue. He seemed completely unconcerned. He told me to take a picture of the gas gauge and send it through a text link to be verified (which I did immediately). He assured me that I wouldn't be charged for the missing fuel. I returned the truck the next day with the gas at half a tank- slightly higher, even, than it was when I received the truck. However, when I checked my bank account, they had charged me 65 $for half a tank of gas, which I had not even used in the first place. I called this facility- Uhaul Storage of Rainier Valley- and they said they couldn't help me. I then had to call corporate uhaul, where I was on hold for 45 minutes until someone helped me. They're refunding the fuel, though for some reason it will take 10 business days even though they took it out of my account immediately. For someone who works a minimum wage job, 65 $can mean having to choose between paying the bills and buying groceries. Overall, the way Rainier Valley Uhaul handled the situation was extremely unprofessional. I can only imagine if I hadn't checked the fuel gauge. I wonder how many customers they've duped using the same method.Alexis V.
Le client n'a pas laissé de commentaire.alphonse L.
Miguel who checked me in and out was friendly, kind, and helpful! He's a rock star of an employee :)JAY T.
too large vehicle for what we said we would be moving. Tow mode kept auto engaging. Difficult to stop. Took back to facility before even picking up item d/t safety concerns.Linda christine O.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Matthias S.
The original black woman of the earth mother civilization her customer service was splendid absolutely splendid great listener very helpful punctual management type of person great qualities she is a asset to the company thank you for your Help!MICHAEL TRACY A.
I ended up not using the pads I had reserved, and they took them off my bill. The service was excellent! The one gentleman who seemed to be of managerial capacity was not wearing his mask properly. Why bother wearing one at all if it doesn't cover your nose? He needs to be educated.Clint D.
Location was very busy on a Saturday morning, but staff were extremely cheerful, very helpful and efficient. Drop-off was super easy later that night. Would rent from here again without a doubt.Nancy L.
I would say to improve on service for the next customer, duplicate all of your employees from check-in to checkout they are all super efficient, knowledgeable and friendly. I loved my experience.Nina B.
Le client n'a pas laissé de commentaire.Dengke T.
Le client n'a pas laissé de commentaire.CHARLES H.
I wanted to specifically call out Shedrick for being one of the most pleasant people to deal with. He acknowledged me when I came into the store to make sure I knew I was being taken care of and proceeded to quickly get me through the check in process. 10/10 would return just because of his customer service.NATHAN GERALD C.
My service guy, Shedrick, was awesome! His partner on the AM shift called in sick. He handled all the customers very courteously, professionally, and efficiently. Super positive attitude! Youre fortunate to have him on your team!!!EDWARD L.
I stopped by the day before placing my rental order to decide which type of vehicle I needed. I was given great advise by a young man cleaning a vehicle out front and was very happy with the customer service I received then and at pick up and drop off. I'll definitely be back for my next hauling project. Merci.Marina A.
Le client n'a pas laissé de commentaire.Ronnie B.
Le client n'a pas laissé de commentaire.SHAWN R.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Benjamin T.
I had booked a U-Haul from Ballard, and then my location was changed without asking. This made it tough as I had to figure out transportation, and an exception was not able to be made for me to drop the vehicle off without an extra 150 $fee. However, the people I worked with were very nice, and it was still a pleasant experience.Jason P.
Le client n'a pas laissé de commentaire.BRIAN M.
Very excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.Jacob M. | Premières impressions
Very good overall. Employees were professional and engaging. Frankly, it was the best U-Haul experience I've ever had. I recommend this location for your moving needs.THEODORE D.
Le client n'a pas laissé de commentaire.BARBARA T.
Everything was great, very friendly employees ðŸ'•. Easy and smooth. Kudos to all yay.Robin W.
Miguel was great to work with. Easy processDANIEL B.
Le client n'a pas laissé de commentaire.JERRY L.
The rest of the information on your storage unit!Ateten W.
The manager is racist he was yelling at my husband from over the conter I will come back to this placeDAMON B.
Le client n'a pas laissé de commentaire.Patrick D. | Expérience générale
Le client n'a pas laissé de commentaire.Iris H. | Premières impressions
Le client n'a pas laissé de commentaire.Brian S. | Expérience générale
Shederrick was great!ronnisha s. | Premières impressions
Le client n'a pas laissé de commentaire.Edward M. | Premières impressions
The work that the lady at the counter is doing is outstanding. She is constantly multitasking with very little help, so more power to her. U-haul will perhaps do better by making technology more conducive and user-friendly for its staff so that they may accommodate reasonable and logical customer requests promptly.Parameswaran S. | Premières impressions
Over charged multiple times and an over hour wait to get the second key you need to get into your own storage.Josh S. | Expérience générale
The staff are always so friendly and helpful!Chandra R. | Expérience générale
Great place to rent a storage space.James L. | Expérience générale
Customer service was awful and extremely rude. Place smelled like urine. No access after 7. Worst U-Haul location I've ever used.Dwain Scott J. | Expérience générale
Andre was knowledgeable and quick to help. Area is a bit sketchy, but he was very friendly.Dwain Scott J. | Premières impressions
We received the best customer service and really appreciate the level of service you provided. Merci.Amy F. | Premières impressions
Need more help. Always a line when entering the premises.Lawrence C. | Premières impressions
Very helpful staff!Austin S. | Premières impressions
Santa and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.VICTOR R. | Premières impressions
The wrong people are being made supervisor while the most capable one there is doing everything and teaching them.poul a. | Expérience générale
We were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.Santiago C. | Expérience générale
Thanks For understanding GOD BLESS 👣kevin f. | Premières impressions
Joshua was amazing. Thank you so much for Excellent servicetinesha h. | Premières impressions
We used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.Wendy S. | Expérience générale
Very friendly and helpful staff, prices are highNicholas P. | Expérience générale
I would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!Farida B. | Expérience générale
The staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Merci.casey w. | Expérience générale
Josh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.TC Enterprises T. | Expérience générale
Merciverdell h. | Premières impressions
People working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!Angela M. | Premières impressions
Friendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!Martha B. | Expérience générale
Great experience for me!Zhou R. | Expérience générale
Josh and Linda have been very helpful.Clayton P. | Expérience générale
Great servicenilay C. | Expérience générale
This facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.Liz A. | Expérience générale
The staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.Billielee B. | Expérience générale
Every step of our U-Haul box was on time and as expected. Merci.WILLIAM R. | Expérience générale
Staff is great. Parking sucks but they are working on it.Harmonie A. | Expérience générale
Good serviceLORI A. | Réservation
They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.Sachin A. | Expérience générale
Very friendly and accommodatingLori A. | Réservation
At the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.anna s. | Réservation
My experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.Jessica F. | Expérience générale
BYEEric R. | Expérience générale
N.D.ERLINDA D. | Réservation
Long lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.KATRINA Z. | Expérience générale
The staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!Jacqueline K. | Expérience générale
It would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.Daniel B. | Expérience générale
Woman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn't working. Very helpful and very friendly!BEN A. | Expérience générale
The 3rd party delivery company was fantasticChris K. | Expérience générale
Linda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.Elizabeth S. | Expérience générale
One item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.Michael L. | Expérience générale
Was told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible stateEmily c. | Expérience générale
Especially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.Olivier M. | Expérience générale
Very helpful and efficient!Marena C. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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