Customer Reviews for U-Haul Storage of Rainier Valley

10 442 évaluations

2515 Rainier Ave S   Seattle, WA 98144
(S Of I-90 cross street Bayview, NO ONSITE PARKING)

(206) 723-4365

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(206) 723-4365

2515 Rainier Ave S
Seattle, WA 98144
(S Of I-90 cross street Bayview, NO ONSITE PARKING)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

What happened to my receipt? I don't know how much I paid at the end. The lady was supposed to text my receipt but haven't received anything as yet

KWAME A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON S 
Évaluation :
1

I will not share the whole debacle, but when I arrived in my 2015 Ford F350 to pick up a trailer, it should have taken 15-20 minutes. Instead it took 3 hours because you did not have a hitch/ball combo that would fit my 2,5" hitch receiver. Your employees tried to help but couldn't. He said if I bought the right ball he could install it on my hitch and I'd be good to go. I had to drive around to try to find a new ball (2" ball with a 1-1/4" shank) that would fit my own hitch. Then, once I brought it back your employee said he could not install the ball onto the hitch because the "impact drill" didn't have a large enough bit. The guy was nice, but you've obviously done a piss poor job training your people to do their job because apparently he hasn't been trained on how to use a wrench (hint-turn right to tighten, turn left to loosen). So he sent me away saying I would need to install the ball myself. This is so stupid and elementary. I had to leave again and buy a wrench (which I already have at home, but didn't have time by then to go get it), to remove and install the new ball to the hitch. It took me one minute once I bought the wrench. It really should not have been such a debacle but your company doesn't stock the right sized balls or hitches, your hitch adapters (2"-2,5") don't fit in a 2,5" hitch receiver, and your employees obviously know very little about the subject.

TRISTAN H 
Évaluation :
5

I rent from this location all the time , they are very kind

STEPHANIE W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanam V 
Évaluation :
1

They over charged me

MOHAMMAD N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT J 
Évaluation :
5

The personnel were very active in helping, keep the wait in line times low, and overall making it easy. The manager of the store was there and took care of me personally, very quickly. The store has definitely improved since last time I visited, maybe two years ago.

JAVIER H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE H 
Évaluation :
4

Did not have the item I requested weeks ago. Had to use something else, but no ramp.

PETER G 
Évaluation :
5

I go to this location because I like the staff - no nonsense and efficient. Am now renting vans or trucks when I need to drop off or pick up stuff - rather than hire someone to do it

Tim S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN C 
Évaluation :
4

I was disappointed that I couldn't rent a U-Haul with my European driver's license. Especially since your website states that you accept foreign driver's licenses.

YEJIN K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIGIT D 
Évaluation :
5

Excellent service à la clientèle

TOI S 
Évaluation :
1

I would not recommend anyone go to this location. I returned the truck at 12:16 on 1/27/25. I was told they would send me a receipt view email in an hour of me returning the truck. I never received the receipt and I think they may have over charged me.

ERIC L 
Évaluation :
4

The process, especially the return, was very easy and convenient. It was also very easy to extend our rental period via UHaul's website. Staff were friendly and helpful.

MARK N 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TAMACIA W 
Évaluation :
5

This particular location only suffers from 2 simple problems. 1, it's crazy busy at all times. Your workers at this location are consistently forced to multitask on a level that I consider overload. And I work in shipping for Amazon. And 2. The location is actually to small for the business they do have. If anything I would recomend looking into acquiring the property behind it for expansion.

JAMES B 
Évaluation :
4

Staff was wonderful and provided excellent customer service onsite.

EMILY S 
Évaluation :
5

Great experience picking up the truck, the person that did my paperwork was a champion!

ELLIOT F 
Évaluation :
4

Have an accurate reading of the gas tank level

STEPHEN S 
Évaluation :
5

Great personal customer service at this location!

IAN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG E 
Évaluation :
5

The man who checks me in and out was very professional and easy to work with. Merci.

JOSEF V 
Évaluation :
4

Tyron H was very helpful and patient through my rental process.

NATALIA U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anitha k 
Évaluation :
1

The staff was great, but it took us over 45 min to get our trailer because the computers were so slow. Somebody needs to spend some money on technology.

ROBERT S 
Évaluation :
4

Upon return, the parking lot was a mess and it seemed as if no one was there to receive vehicles as they came in. Otherwise, service was friendly, helpful, and seamless.

SYDNEY H 
Évaluation :
4

Service was again awesome! Thank you!

HUGH B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HABTOM N 
Évaluation :
5

Good ?

JOSE V 
Évaluation :
4

Have more staff available on weekends. And just would like to say, the staff you DO have, despite being under stress to keep up, continue to be courteous and good humored. I so appreciate them.

HEATHER R 
Évaluation :
4

Bed of truck was super dirty, low tire pressure light

MACKENZIE J 
Évaluation :
5

Very efficient return process.

DANIEL L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L 
Évaluation :
4

The customer service from the individual behind desk was exceptional. He was very helpful and even though pressed by a lot of customers in a short span of time, he handled himself very well. On the other hand, there was a lot attendant on duty at around 4:50pm on 1/12/2024 that we did not have a good experience with at all. He was angrily honking the horn of the Uhaul he was in at us as we were attempting to safely move out of his way. He was extremely rude and did not seem to have any sense of customer service or patience. We understood that he had a job to do and was likely in a rush - but his approach in getting us to move out of his way was completely inappropriate.

James M 
Évaluation :
5

It is expensive

Naresh K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yangyang L 
Évaluation :
5

When i picked the truck the Gas almost out and I had to feel it out. You better fee it up and rent to the public. Over all costumer services and all is good, and convenient.

LALESA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLIERE F 
Évaluation :
5

Everything was great, the employees were friendly and very quick. Definitely coming back here for my next U Haul.

Jake C 
Évaluation :
5

Everyone working here is efficient, and very courteous.

Kendra F 
Évaluation :
5

Everything was great

THOMAS H 
Évaluation :
4

The gentleman who checked me in and out was really professional and kind, I STILL remember him I think his name was Lynelle. He's an asset to your company.

CLAIRE N 
Évaluation :
5

Tyrone was very nice and welcome. He got through the checkout quickly.

DIANE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KONSTANTINE V 
Évaluation :
5

Service was great, although it seems a tad understaffed. Equipment was mostly ok, but could use a bit more care and attention for electrical and lube in some fittings.

HUGH B 
Évaluation :
5

Says 19,95 ends up being 45. Says 69,99 ends up being 125. Its a pretty big jump that is certainly much more than posted

ERIC H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

UMAR T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

xue w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M 
Évaluation :
4

I had made my reservation a week in advance and had received a confirmation immediately and on the day before the scheduled date. My reservation was changed from the fist location I had selected (one 1st Ave) a day before the scheduled date & I rolled with it. But when I showed up the attendant told me that there was something wrong with the order and my reservation was canceled. The attendant was able to find a truck for me to use, but the truck sounded like it was going to blow out its engine if I drove over 40 mph.

ERIKA S 
Évaluation :
5

Excellent service à la clientèle

SARAH W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L 
Évaluation :
5

Great customer service both days I went.

BRANDON T 
Évaluation :
5

Nice

ESUBALEW T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMUND D 
Évaluation :
5

Employees at the location were awesome

EMILIO Y 
Évaluation :
1

Such scam never rent from u hall for 11 mile they charge me $91 and nobody give me a reason why they charge me that much. Scammers.

MOHAMMAD M 
Évaluation :
3

Dirty van. Long waits. The van was dirty, the brake light and blinker on one side didn't work. Driving in the city without a blinker was horrible! Smelt like smoke inside. The gas gadge was NOT full as marked. Overall in my top 5 of the worst rentals I've had.

Kelly T 
Évaluation :
5

Outstanding

JOSEPH Y 
Évaluation :
5

The employee there for pick up and drop off was outstanding. He was working alone and working so hard. He was very nice to all customers from pick up and 6 hours later for drop off dealing with so many customers, all with a positive attitude.

ELIZABETH C 
Évaluation :
5

Customer service was excellent and professional.

FRANCESCA L 
Évaluation :
5

The lady who worked there (I'm sorry I can't remember her name!) had SUPERB customer service skills. And it's really sad she has to be at work at 3 am because homeless People are taking advantage of being able to siphon the gas there 

HEATHER N 
Évaluation :
5

The whole rental experience was very easy and smooth.

LELAND S 
Évaluation :
5

All is good thanks

Abraham W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A 
Évaluation :
2

Over charge. And very poor service,

TRACY C 
Évaluation :
1

Le client n'a pas laissé de commentaire.

YONAS T 
Évaluation :
5

Great service, very friendly and helpful. Overall excellent experience.

DEAN F 
Évaluation :
3

I was confirmed online for one month free storage for the exact unit I ultimately paid for yet when I arrived on-site was updated that not only would that exact unit not have been offered for that rate, that there would not be that offer honored. I paid the first month yet am super disappointed that the online promotion was setup that way and resulted in not only customer frustration and inconvenience but also unnecessary time and energy for staff (and management) involvement to smooth out. I feel like this is something that can be resolved so it does not continue to happen for future potential customers. I hope that there will be efforts taken to honor the *promise* of a comped months storage rental fee for the exact type of storage space I have at this time.

MICHELLE A  |  Premières impressions 
Évaluation :
1

Did an after hours pickup and found that there was a padlock on the cargo door that had not been removed prior to rental (or no key was provided). Since I could not wait for U-Haul customer service to resolve and it was after hours, I had to by a bolt cutter from Lowe's ($30) and cut off the lock myself. Would not use this location or rent a cargo truck from Uhaul again.

Nathan S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dawn B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIANA C 
Évaluation :
1

I don't have the time to articulate how little I think of U-Haul after our experience. No disagreement or conflict, just shocked at the level of unprofessionalism. Honestly, I couldn't hold a brand in lower esteem than U-Haul. What a joke. When I am 80 I will be telling my great grandkids Penske NEVER U-Haul.

Bethany R 
Évaluation :
5

I would like to recognize Kenyatta. She is awesome! So professional, courteous, and thorough. This was my second time interacting with her and each experience was the same. Simply wonderful!

ALPHONSO E 
Évaluation :
5

Guys are awesome i really needed a truck I will rent it back again Thanks for the service!!!

PEDRO U 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHAWN H 
Évaluation :
5

Look, I say the following since I started here. Your car has never had anything bad happen to you, so I would tell you to always go ahead and serve the people of Washington, Seattle. Merci.

COSTA D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHATAY P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAINE M 
Évaluation :
4

I like the Staff at this location.

Leon S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Truus J 
Évaluation :
5

Everyone was super friendly and helpful! Merci.

PAIGE M 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Abdal r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B 
Évaluation :
5

Good place nice costumer service I’ll go back again to this location Thank you

ROGELIO C 
Évaluation :
2

I was told you were out of moving blankets when I picked up the truck… hours before my move. The truck reeked of cigarette smoke and had such old controls that I couldn't see them in the dark (dashboard light was broken). Horrifically understaffed location with exhausted employees. Do better, you giant corporation!!!

MIA S 
Évaluation :
3

The truck was issued to me with the back door padlocked shut, which I didn't realize until I was at my destination. I called the Uhaul # and was told I could drive back and pick up a key to the padlock. I specifically asked if I needed to bring the truck back, and was told no. Back at the Uhaul place, they would not give me a key and told me I needed to bring the truck back to have the padlock unlocked. I left, got the truck, came back and they unlocked it. They could not promise that I would be comped the 90 mins it took to deal with the locked door.

COURTNEY B 
Évaluation :
4

Improve the capacity of your computer system. Every U-haul location I rent from has issues and delays with the system. The money you waste in staff time while they fight with the computer as well as the frustration and time wasted by customers waiting, waiting, waiting for even simple transactions would easily pay for a system enhancement.

DAVID W 
Évaluation :
3

Check in was a disaster. Ended up having to hand my phone to the attendant who had to answer questions in a certain way, without being logged in to the app, to get it to work. Had an 11:00 pickup and waited in line for 10 minutes before finally leaving the premises at 11:45. Everything had to be entered all over again. I don't know what the point of having a reservation is honestly, and somehow I couldn't do it on my own because I was "logged in". The truck was dirty and dented on the outside and similarly dirty on the inside.

Dan G 
Évaluation :
3

something wrong with transmission had hard time going up hill retrurned it. an employee took it for a block ride suggest it should be fine about an hour later we had to return it and get another one

Edward H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TY Z 
Évaluation :
4

Staff working the morning of my rental were professional even though very busy and working through system problems.

William S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B 
Évaluation :
5

Kenyatta was absolutely wonderful and super helpful. An experience I dreaded turned out way better than I thought thanks to her help!

Adam C  |  Premières impressions 
Évaluation :
5

customer service level A+ friendly, helpful and professional environment.

L'TAAI M  |  Premières impressions 
Évaluation :
5

Great staff and management team. Give them a raise!!!! Please and thank you. :)

Takevia J  |  Expérience générale 
Évaluation :
5

I want to especially commend Kenyatta Johnson for the amazing service she provided. I had just completed a long move and needed to unload my 15' foot truck to my storage unit at the Rainier Valley facility. Even with a long line at the office, Kenyatta handled everyone's situation (including mine) promptly and with poise. She's the most capable, professional, and friendly U-Haul employee I've ever worked with!

Garrett F  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LILY G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOSES C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breana D  |  Expérience générale 
Évaluation :
4

The staff was always outstanding but the area of the building is less than desirable.

ALEXANDER W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breana D  |  Premières impressions 
Évaluation :
5

I moved out Sunday April 21st.

DENISE W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A  |  Expérience générale 
Évaluation :
5

Excellent

Omar S  |  Premières impressions 
Évaluation :
3

The staff were friendly and seemed to be trying their best. Maybe I happened to go at busy times or maybe they're understaffed, but the gate to access the lockers was never open during the morning business hours when I'd arrive. It's time consuming to find someone to unlock an access every morning you arrive, especially when you're busy moving. Communication could also be improved. There was a lock left on my locker the day I rented. Was told it would be removed that evening and be ready to move in the next day. It wasn't removed or ready when I arrived with a trailer full of furniture. Staff couldn't unlock it. They said they would call a locksmith. I was given a temporary small locker. Called that evening to see if the locksmith came, but they hadn't even called yet. Granted, they were busy, but that was supposed to be taken care of the day before. I had to spend more time moving furniture from one temporary locker to the rental. It's hard enough to coordinate help and transport when moving, and U-Haul did not make the process any easier. .

SAMUEL B  |  Expérience générale 
Évaluation :
1

If I were the U Haul general manager , I would definitely find a new manager for that place

haluk S  |  Expérience générale 
Évaluation :
5

the staff were courteous and friendly, I felt at home there while going through two moves at once: our own house and my mother's apartment. Thanks so much, happy to be done but I will miss stopping in regularly :)

JONATHAN S  |  Expérience générale 
Évaluation :
5

Kenyatta and her staff made sure I was always taken care of, and always helped with a smile. They really bent over backwards to see that everything ran smoothly. If I ever needed a storage unit again, I'd go back.

AnnMarie K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian N  |  Expérience générale 
Évaluation :
3

My unit looks like the door will fall off the hinge. The inside of the unit door has a deep dent like someone knocked something into it. The ceiling is exposed so I am concerned about water leaks eventhough I purchased insurance that will cover if there was such an event. The absolute worst...there is a black box in my unit near the door that says "rat poison".

Belinda S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luke h  |  Premières impressions 
Évaluation :
5

I had a very good experience, I know that if I ever need to store items, this facility will be my first choice. Merci.

Gabriela C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levi H  |  Expérience générale 
Évaluation :
5

Everybody was helpful and nice 👍🏽

aida m  |  Expérience générale 
Évaluation :
1

They overcharged me thrice and also they didn't communicate me on price increase. Definitely I wouldn't recommend to anyone.

VANDAN P  |  Expérience générale 
Évaluation :
5

John and his team are top notch! They assisted me from the day I landed in Seattle all the way until I was completely moved not my apartment. 10/10 Would recommend!

ANDREW L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahamed D  |  Premières impressions 
Évaluation :
2

Main Storage password never worked and I always had to call the storage personnel to open it. I used the unit only ofr 2 month and tried access 5 times. it always the password issue which was never fixed

Atul G  |  Expérience générale 
Évaluation :
5

For me so far, the best!!👍🏽

aida m  |  Premières impressions 
Évaluation :
5

Little bit expensive but it was okay

MUJIB Y  |  Expérience générale 
Évaluation :
5

This store was amazing, the manager was so helpful, and worked with me. The best experience I've had at any uhual, and I would recommend this location to anyone in Seattle who needs help moving or storage.

ROLAND Y  |  Premières impressions 
Évaluation :
2

The staff were distracted, unprofessional, and uninformed.

Troy O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack D  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carol M  |  Expérience générale 
Évaluation :
5

Staff was great and friendly. John was very helpful and knowledgeable. Thanks for a great stress free experience.

CEDRIC D  |  Expérience générale 
Évaluation :
5

With everything done to me in the start of my U-Haul experience, the end of my trip was the best

Steven D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ishit S  |  Premières impressions 
Évaluation :
5

U-Haul is the best I really appreciate you thank you so much

ZENEBESH G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kerensa U  |  Déménagement en ligne 
Évaluation :
5

Friendly and accommodating staff that made the experience enjoyable.

Neil M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vi S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trina J  |  Expérience générale 
Évaluation :
5

Fantastic staff. Watched football with them for a second. Made my move really easy.

Dustin V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W  |  Expérience générale 
Évaluation :
5

The staff is friendly, knowledgeable, and courteous.

MICHAEL J  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh H  |  Expérience générale 
Évaluation :
4

The Employees was very helpful and I was very pleased with the service I received.

Lewis P  |  Expérience générale 
Évaluation :
5

Very excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.

Jacob M  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S  |  Expérience générale 
Évaluation :
5

Shederrick was great!

ronnisha s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M  |  Premières impressions 
Évaluation :
4

The work that the lady at the counter is doing is outstanding. She is constantly multitasking with very little help, so more power to her. U-haul will perhaps do better by making technology more conducive and user-friendly for its staff so that they may accommodate reasonable and logical customer requests promptly.

Parameswaran S  |  Premières impressions 
Évaluation :
2

Over charged multiple times and an over hour wait to get the second key you need to get into your own storage.

Josh S  |  Expérience générale 
Évaluation :
5

The staff are always so friendly and helpful!

Chandra R  |  Expérience générale 
Évaluation :
4

Great place to rent a storage space.

James L  |  Expérience générale 
Évaluation :
1

Customer service was awful and extremely rude. Place smelled like urine. No access after 7. Worst U-Haul location I've ever used.

Dwain S  |  Expérience générale 
Évaluation :
4

Andre was knowledgeable and quick to help. Area is a bit sketchy, but he was very friendly.

Dwain S  |  Premières impressions 
Évaluation :
5

We received the best customer service and really appreciate the level of service you provided. Merci.

Amy F  |  Premières impressions 
Évaluation :
4

Need more help. Always a line when entering the premises.

Lawrence C  |  Premières impressions 
Évaluation :
5

Very helpful staff!

Austin S  |  Premières impressions 
Évaluation :
5

Santa and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.

VICTOR R  |  Premières impressions 
Évaluation :
3

The wrong people are being made supervisor while the most capable one there is doing everything and teaching them.

poul a  |  Expérience générale 
Évaluation :
5

We were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.

Santiago C  |  Expérience générale 
Évaluation :
5

Thanks For understanding GOD BLESS 👣

kevin f  |  Premières impressions 
Évaluation :
5

Joshua was amazing. Thank you so much for Excellent service

tinesha h  |  Premières impressions 
Évaluation :
5

We used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.

Wendy S  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff, prices are high

Nicholas P  |  Expérience générale 
Évaluation :
5

I would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!

Farida B  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Merci.

casey w  |  Expérience générale 
Évaluation :
5

Josh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.

TC E  |  Expérience générale 
Évaluation :
5

Merci

verdell h  |  Premières impressions 
Évaluation :
5

People working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!

Angela M  |  Premières impressions 
Évaluation :
5

Friendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!

Martha B  |  Expérience générale 
Évaluation :
5

Great experience for me!

Zhou R  |  Expérience générale 
Évaluation :
5

Josh and Linda have been very helpful.

Clayton P  |  Expérience générale 
Évaluation :
4

Great service

nilay C  |  Expérience générale 
Évaluation :
2

This facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.

Liz A  |  Expérience générale 
Évaluation :
5

The staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.

Billielee B  |  Expérience générale 
Évaluation :
5

Every step of our U-Haul box was on time and as expected. Merci.

WILLIAM R  |  Expérience générale 
Évaluation :
4

Staff is great. Parking sucks but they are working on it.

Harmonie A  |  Expérience générale 
Évaluation :
5

Good service

LORI A  |  Réservation 
Évaluation :
4

They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.

Sachin A  |  Expérience générale 
Évaluation :
4

Very friendly and accommodating

Lori A  |  Réservation 
Évaluation :
2

At the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.

anna s  |  Réservation 
Évaluation :
4

My experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.

Jessica F  |  Expérience générale 
Évaluation :
1

BYE

Eric R  |  Expérience générale 
Évaluation :
4

N.D.

ERLINDA D  |  Réservation 
Évaluation :
1

Long lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.

KATRINA Z  |  Expérience générale 
Évaluation :
5

The staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!

Jacqueline K  |  Expérience générale 
Évaluation :
4

It would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.

Daniel B  |  Expérience générale 
Évaluation :
5

Woman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn't working. Very helpful and very friendly!

BEN A  |  Expérience générale 
Évaluation :
5

The 3rd party delivery company was fantastic

Chris K  |  Expérience générale 
Évaluation :
4

Linda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.

Elizabeth S  |  Expérience générale 
Évaluation :
5

One item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.

Michael L  |  Expérience générale 
Évaluation :
3

Was told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible state

Emily c  |  Expérience générale 
Évaluation :
4

Especially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.

Olivier M  |  Expérience générale 
Évaluation :
5

Very helpful and efficient!

Marena C  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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