Everyone working was very helpful and incredibly kind. i was helped by three different people and they were all amazing. Thank you!!
Cassidy J | Premières impressionsSelf Storage Units in Seattle, WA, 98144
U-Haul Storage of Rainier Valley
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- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisGreat Service !
MELVIN L | Premières impressionsWould have given 5 stars, however the time I started the 1 month free, I was unable to gain access for 2 reasons: 1. The customer service person, on the phone (not at this location) failed to select 24 hour access - even though I repeatedly emphasized that I required 24 hr access 2. That same night (prior to me seeking to gain access to the storage unit), the security system was reset = resulting in the all the local access terminals/card scanners needing to be reprogrammed. The reprogramming is apparently a manual function and thus couldn't be done until office reopened again
David W | Expérience généraleThe manager was very helpful to my needed and Kathy with more information about the storage and my situation. Thanks
TARTISHA D | Expérience généraleThis is a very poorly designed survey = inherently biased Free 1st month for 1 way drop truck rental
David W | Déménagement en ligneLynell annd Jamal were amazing to work with!
JOEVANA S | Premières impressionsI received excellent customer service. Helpful and a very nice demeanor.
KATHRYN B | Premières impressionsI moved out on April 17. I checked out that day with the office. Since then I have been receiving multiple threatening emails and attempts to charge my card luckily I gave a dummy one use card number so they werent ablento overcharge me. I have called in repeatedly to resolve this but supposedly no one is ever available to address it. This same facility also overcharged me on both of my truck rentals, and lied about the fuel level of the vehicle even though there was photo documentation.
Brandon H | Expérience généraleGreat staff. Very helpful. Convenient location and access in and out of the facility.
STANLEY H | Expérience généraleKayla and the district manager were so amazing helping me with my refund for extra months not used
Will C | Expérience généraleThe communication and the whole process of rental was a complete fiasco. U-Haul has an app to help make things easier and all it did was confuse everyone in the process that works for U-Haul. U-Haul needs a complete overhaul of their reservation system and management.
Mathew E | Expérience généraleWe have used Uhaul for years. Being a military family meant a lot of moving across the US to the next duty station and our new home. Even when we just needed some storage space the Uhaul facility was there to help us out.
JOAN W | Premières impressionsKat is a really nice and has great customer service !
tee g | Expérience généraleThis location had some of the most genuine, kind, and hard-working employees I’ve ever seen! Everyone is in a good mood, helpful, smiling, and working hard to take care of the storage units and the trucks.
TIA C | Expérience généraleI didn't rent a storage I purchased a U-Hule
Tanessa D | Expérience généraleThe staff is extremely helpful and attentive. Ensured that each encounter from check-in to check- out was smooth!
Bianca M | Premières impressionsThe outdoor unit we reserved had an old lock on it that they could not remove. So they had to switch me to an indoor unit, which was very inconvenient.
BRAESON R | Premières impressionsThe woman in the store was unbelievably rude, gave us the wrong unit TWICE and refused to even give her name. Marco was kind and helpful as much as he could be. This was an absolute disaster from the start.
Mo G | Premières impressionsI haven’t even stepped foot in my storage unit, I had to purchase storage through another company that actually let me go when I needed to and had more knowledgeable staff. I was told that there was after hours storage by a very helpful staff member, but when I went to go use the after hours storage I was told to leave. I had to spend so much extra money just because the employees couldn’t get their story straight. The office hours don’t line up at all with my work schedule so I never even got a chance to go use my unit. Management needs to do a better job of educating employees on when customers can access the facility. The facility also wouldn’t answer calls. Their number routes to the U-Haul main line and when U-Haul tried to call them they just never picked up. Do your jobs!!!
Lillian U | Expérience générale