Le client n'a pas laissé de commentaire.Ishit S. | Premières impressions
Customer Reviews for U-Haul Storage of Rainier Valley
Pour nous contacter
Seattle, WA 98144
(S Of I-90 cross street Bayview)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I watched John the store GM berate a middle aged female customer because she was asking questions while he was typing. He evaentually cut her off, cancelled her reservation right there, and said repeatedly he had â€œno equipment for herâ€ â€œnext customerâ€. She was completely innocent, just anxious. Terrible. The guy who welcomed my van return was excellent.Craig C.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Virginia S.
Le client n'a pas laissé de commentaire.Amber A.
Le client n'a pas laissé de commentaire.zachary M.
Le client n'a pas laissé de commentaire.SUGAR F.
I was overcharged, and while disputing the charges with the employee at the desk another employee closed out the contract. I was told I would have to come back the next day to talk to the manager, I haven't gone back yet I've been too busy.Craig C.
Le client n'a pas laissé de commentaire.Haakan I.
Le client n'a pas laissé de commentaire.Bronte B.
Please get rid of the afterhours drop off process. It is really a trouble. I had to do it three times to get it done. Either make it easy for the customers to get through that process or find a different one. It was really annoying to do three times the entire process at 2 AM in the midnight.SAISANTOSH B.
Le client n'a pas laissé de commentaire.Przemyslaw M.
John and his team went above and beyond to help me. I had a break in at my home and needed to remove all the belonging right away. John was able to get me a truck and on the road. They were caring, helpful, and very professional. I highly recommend this location above all others due to the quality of service and authentic team members. Kudos to John and his team. Merci.Shelley S.
Le client n'a pas laissé de commentaire.Jacob H.
Quick correction of an overcharge was handled very well!Marc J.
The u-haul I rented was not checked in properly before I rented it because there was a customer-provided lock still latched onto the storage door. I didn't notice it because it was so small, but I did notice once I drove 40 minutes away to my destination and tried to open the back. By this time it was 5 minutes until the u-haul location I got the truck from was closing and when calling them, all they had to offer me was to tell me to use a screwdriver to break the lock â€" problem is I didn't have anything on me because I was not at my home and the person I was picking up stuff from was moving so their stuff was packed. I asked for roadside assistance and they told me they wouldn't do that for â€œjust a little lock.â€ I had to go knocking on neighbors' doors until finally I gave up and drove to the police station where I had to explain the situation and allow them fo use bolt cutters. This all took an extra 45 minutes as well as gas money and mileage charges. I was left with no assistance and instead had to pay extra for their mistakes.Hannah S.
Both of the individuals who helped me were particularly kind and courteous. Especially the gentleman who checks-in vehicles. He was knowledgeable and checked on customers. I wish I asked his name!Stacy R.
Le client n'a pas laissé de commentaire.DANIELLE F.
The representative who helped us when we returned the uhaul is really nice. Very friendly and awesome customer service.Edale M.
Location is convenient. Staff is very friendly and helpful. Renting was easy. Couldn't ask for much more!Chris G.
person at front desk, forgot her name, was super sweet and bubbly at 7:30AM.... bless her heart because i couldn't be that funny in the morning lolBryana S.
Le client n'a pas laissé de commentaire.dana M.
The U-Haul employee me was rude and had an attitude. He did help me connect the auto transport. As for the truck, the inside floor, dash and console of the truck was dirty.Jeff B.
Le client n'a pas laissé de commentaire.Huting L.
Nothing. Super easy & efficient drop off. Took less than 5 minJohn C.
Great customer service picking up and dropping off!Jeff S.
Two of the workers at this location lacked incredible self-awareness and professionalism. I watched as they treated not only myself, but other very CALM customers with agitation and aggression that was incredibly inappropriate. One yelled "I don't respond to demands!" to which I was confused and replied in my same calm voice "I didn't make a demand? I was told to ask you for a different trailer because the one I was given doesn't work." And then he said, "oh". It's like they were assuming any customer that walked in was going to be irrational and angry, so they are already operating a high level of stress/anxiousness/aggression the minute a customer arrives. I suggest management goes to this location posing as a customer to see what I am talking about. I have never seen something like this before. Separately, the trailer I was originally given had blinkers that didn't work. The first guy said it had to be outsourced to be fixed, then finally the other guy fixed it. Picking up a single trailer which I had reserved ahead of time took nearly 1 hour. The entire fiasco made my moving experience 100x more stressful. I will NEVER pick up anything from this location, if I even have to use uhaul again.Lydia R.
Le client n'a pas laissé de commentaire.Kevin F.
The truck really was bad. It felt like it was going to blow up it was so loud. I did not know I was going to become deaf in one ear after using it for a few hours.Nick G.
A great place to do business. The man that helped us hook up the trailer went above and beyond to help us. He was amazing. Uhaul is lucky to have a worker as motivated and kind as him.warren A.
Le client n'a pas laissé de commentaire.randy L.
My online order was not available, had to pick truck next morningOleksii Z.
They were rude when we arrived. We originally planned to pick up close to our home but U-Haul called and said our only option was Bremerton which is a 3hr ferry or toll bridge trip one way. We had to cancel and found this one.Colby S.
Keep doing what you're doing, folks. From first contact to returning the truck, every person I dealt with was professional, personable and responded to my questions quickly, accurately and always with a smile. Kudos to all the staff at U-Haul.Toivo K.
Le client n'a pas laissé de commentaire.Anton M.
Le client n'a pas laissé de commentaire.HARVEY E.
I waited over 45 minutes to get service and truck. I got had blown tireHong W.
All employees were nice, professional and attentive.Lucas S.
The person that helped me was really nice but my uhaul experience was absolutely horrible. I've used uhaul exclusively for all of my moves and this had to be the worst experience of them all. Every time I've used uhaul I never had any issues but this time my 1. First location to pick up was in Kenmore, about 30 minutes north of my preferred location 2. Reservation was CANCELLED by a uhaul representative the night before I was supposed to pick it up because â€œthe kenmore location had no availability and customer needed a new truckâ€. NO ONE told me this, tried to call me, etc. i just received an email that my reservation was cancelled. 3. I ended up paying more than I was going to originally because of this 4. I was told I had the truck for two days for this first reservation that was cancelled, and then was given only one day from the Seattle location and when I called to request additional time, the service rep had the WORST attitude and told me I should've checked my contract beforehand and that it's not fair to the next customer that I had to keep the truck for an extra day. I told her there was no way I was going to get it back by the requested time so I would be charged $50 for an extra day, and then she added insurance without my consent so I was supposed to pay $59. 5. When I went to return it I couldn't use the after hours drop off â€œdue to theftâ€ and then was questioned about furniture pads and a dolly that I never received in the first placeBREANNA V.
Le client n'a pas laissé de commentaire.Pompilio G.
Le client n'a pas laissé de commentaire.Gina D.
Le client n'a pas laissé de commentaire.Maurice J.
Post your Sunday closing hoursdana M.
Le client n'a pas laissé de commentaire.Dan T.
Equipment was old but serviceable. Truck needed a muffler or catalytic converter. It was very loud. Truck had body damage that was not shown on equipment photos and had to submit three "dispute" photos before rental.christopher A.
We had a one-way rental and were told to drop off at a location that wasn't open. We had to drive to another location in the wrong direction. We called many times for help and got hung up on twice and the wrong information multiple timesRon P.
Le client n'a pas laissé de commentaire.Jennifer O.
Le client n'a pas laissé de commentaire.Linnie G.
Le client n'a pas laissé de commentaire.Karen S.
I had a terrible experience here. I'm a long term uhaul customer. An employee today made comments about my ID picture of how I look old and beat now compared to that picture. Totally left me shocked and speechless. I also feel that I was overcharged for how much I used the truck (not much). Maybe inflationâ€¦ idk.Serene A.
Le client n'a pas laissé de commentaire.ABIEL B.
Le client n'a pas laissé de commentaire.Christine K.
John the manager told me to Fuck Off when I asked where to leave the trailer.Tim R.
Despite confirming my uhaul over a month beforehand they did not have the right sized trailer for us. They basically told us to take a hike or take the smaller trailer which resulted in us having to sell half of our belongings in one evening. Uhaul provided no discount or compensation whatsoever. It was an awful experience and I will never be using uhaul again.Conner M.
Site was terribly understaffed. Systems were slow or weren't working. For example staff had to enter credit card numbers manually. Took nearly an hour to pickup a truck. Disaster.Mark M.
Every time I come here there is a 30-60 minute wait to get checked out. Understanding Saturday morning on a long weekend is peak. Staff was efficient, friendly, professional but they need more staff or a better system especially since ID, payment, etc was done online.John C.
Very friendly and welcoming staff! Check-in was fast an efficient on top of the friendly service.Derek P.
Le client n'a pas laissé de commentaire.Breanna R.
Le client n'a pas laissé de commentaire.Richard R.
The vehicle needs alignment. Many dents all over.Carl C.
Put me tires on the vehicles so they don't blow on the freewayBILL W.
Le client n'a pas laissé de commentaire.Ross Wesley B.
Good people work there. Very helpful and quick to get us in and out.David M.
I don't feel there are any improvements needed. The folks at this Uhaul have great customer service mindsets and we're very helpful.Cynthia C.
It was quick, easy, and painless. :) Can't ask for anything more.Lori H.
Le client n'a pas laissé de commentaire.CHARLES J.
Have the gas level on the contract accurate. Was told it had 1/4 of a tank but it had maybe maybe an 8th if a tank since it only had 43 miles before empty.Grace L.
Le client n'a pas laissé de commentaire.Richard R.
They didn't take a lock out and had to drive backJibrel I.
First time renting U haul truck. Very pleased and wasn't expensive at all. I have a truck and it was nice to move everything in one trip.dennis Y.
No parking and the office seemed frazzled and unorganized.michelle G.
Le client n'a pas laissé de commentaire.Yazna K.
Le client n'a pas laissé de commentaire.Chris P.
This location had pros and cons for us. They were amenable to us moving our rental period down by one hour when we were stuck in traffic before pick up. However, we did not receive the appliance dolly that we paid for. We did not realize this until we had already arrived at our new place and had to move heavy items upstairs without a dolly. In addition, this location did not have a box buy-back program. So ultimately, we lost money for the dolly and now have the inconvenience of having to hold onto large extra boxes until we find a new U-Haul center to drop them at. Given how expensive moving is, and the cost of gasoline, these costs add up and can be frustrating.Matthew B.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Rufus F.
Le client n'a pas laissé de commentaire.Katherine R.
I ordered a 20 foot vehicle a week in advance. When I got there, they told me they didn't have a 20 foot vehicle available and I needed to go to West Seattle. The lady behind the counter explained to me that they were supposed to have their 20 foot vehicle back days ago, but the previous renter had not returned it. It left me wondering: why was I not called ahead of time then and told they didn't have my vehicle? I could've made arrangements, but apparently nobody at this office gives a shit. I had moving help arriving within the hour, so I asked for a 15 foot vehicle. It took them 30 minutes to change the order and I had to pay my moving crew and extra $100 overtime because I was late getting back to the house. Lessons learned: don't ever book with Uhaul again.Adam K.
Truck was ready when I arrived, everyone was friendly and very attentive. I always enjoy coming to this location.Saul H.
Get yo shit togetherJohn L.
Hire someone to make it so that John doesn't have to work 18 hour shifts everyday!!!!!!!!!!!!!!Teresa S.
I used the self service drop off and completed my return in the app. The man working there made me drive it back into the line for him to return it.Kara P.
Le client n'a pas laissé de commentaire.NICHOLAS K.
Le client n'a pas laissé de commentaire.Gregory D.
The car is clean but not well maintenance. Smell so bad in the van.Nutthanan T.
Check the vehicle and make sure the license plate is not stolen. Because that almost got me and a friend killed when like 20 police were pointing guns at us. The engine oil change was on and uncleanChristropher B.
Le client n'a pas laissé de commentaire.Lorenzo M.
Maybe having an extra person since it was so busy.John N.
Le client n'a pas laissé de commentaire.Zhicheng C.
Le client n'a pas laissé de commentaire.CHERYL B.
Le client n'a pas laissé de commentaire.Brittany V.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Zachery K.
Le client n'a pas laissé de commentaire.Paul D.
Le client n'a pas laissé de commentaire.carl K.
The guy that greeted me was more than nice, helpful & very accommodating!Danypaul M.
The woman who checked us in was working by herself and it was very busy. She was efficient and pleasant despite her coworker not coming out to help her.Robin C.
I was charged for two furniture dollies that I did not rent. I didnt see it until the bill after I returned the van. I tried to contest the payment but never heard back.Tova W.
Le client n'a pas laissé de commentaire.Christian R.
Le client n'a pas laissé de commentaire.James L.
U-Haul is the best I really appreciate you thank you so muchZENEBESH G. | Expérience générale
Le client n'a pas laissé de commentaire.Kerensa U. | Online Move In
Friendly and accommodating staff that made the experience enjoyable.Neil M. | Premières impressions
Le client n'a pas laissé de commentaire.Vi S. | Expérience générale
Le client n'a pas laissé de commentaire.Trina J. | Expérience générale
Fantastic staff. Watched football with them for a second. Made my move really easy.Dustin V. | Expérience générale
Le client n'a pas laissé de commentaire.Jason W. | Expérience générale
The staff is friendly, knowledgeable, and courteous.MICHAEL JAMES M. | Expérience générale
Le client n'a pas laissé de commentaire.Josh H. | Expérience générale
The Employees was very helpful and I was very pleased with the service I received.Lewis P. | Expérience générale
Very excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.Jacob M. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick D. | Expérience générale
Le client n'a pas laissé de commentaire.Iris H. | Premières impressions
Le client n'a pas laissé de commentaire.Brian S. | Expérience générale
Shederrick was great!ronnisha s. | Premières impressions
Le client n'a pas laissé de commentaire.Edward M. | Premières impressions
The work that the lady at the counter is doing is outstanding. She is constantly multitasking with very little help, so more power to her. U-haul will perhaps do better by making technology more conducive and user-friendly for its staff so that they may accommodate reasonable and logical customer requests promptly.Parameswaran S. | Premières impressions
Over charged multiple times and an over hour wait to get the second key you need to get into your own storage.Josh S. | Expérience générale
The staff are always so friendly and helpful!Chandra R. | Expérience générale
Great place to rent a storage space.James L. | Expérience générale
Customer service was awful and extremely rude. Place smelled like urine. No access after 7. Worst U-Haul location I've ever used.Dwain Scott J. | Expérience générale
Andre was knowledgeable and quick to help. Area is a bit sketchy, but he was very friendly.Dwain Scott J. | Premières impressions
We received the best customer service and really appreciate the level of service you provided. Merci.Amy F. | Premières impressions
Need more help. Always a line when entering the premises.Lawrence C. | Premières impressions
Very helpful staff!Austin S. | Premières impressions
Santa and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.VICTOR R. | Premières impressions
The wrong people are being made supervisor while the most capable one there is doing everything and teaching them.poul a. | Expérience générale
We were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.Santiago C. | Expérience générale
Thanks For understanding GOD BLESS 👣kevin f. | Premières impressions
Joshua was amazing. Thank you so much for Excellent servicetinesha h. | Premières impressions
We used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.Wendy S. | Expérience générale
Very friendly and helpful staff, prices are highNicholas P. | Expérience générale
I would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!Farida B. | Expérience générale
The staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Merci.casey w. | Expérience générale
Josh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.TC Enterprises T. | Expérience générale
Merciverdell h. | Premières impressions
People working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!Angela M. | Premières impressions
Friendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!Martha B. | Expérience générale
Great experience for me!Zhou R. | Expérience générale
Josh and Linda have been very helpful.Clayton P. | Expérience générale
Great servicenilay C. | Expérience générale
This facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.Liz A. | Expérience générale
The staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.Billielee B. | Expérience générale
Every step of our U-Haul box was on time and as expected. Merci.WILLIAM R. | Expérience générale
Staff is great. Parking sucks but they are working on it.Harmonie A. | Expérience générale
Good serviceLORI A. | Réservation
They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.Sachin A. | Expérience générale
Very friendly and accommodatingLori A. | Réservation
At the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.anna s. | Réservation
My experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.Jessica F. | Expérience générale
BYEEric R. | Expérience générale
N.D.ERLINDA D. | Réservation
Long lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.KATRINA Z. | Expérience générale
The staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!Jacqueline K. | Expérience générale
It would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.Daniel B. | Expérience générale
Woman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn't working. Very helpful and very friendly!BEN A. | Expérience générale
The 3rd party delivery company was fantasticChris K. | Expérience générale
Linda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.Elizabeth S. | Expérience générale
One item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.Michael L. | Expérience générale
Was told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible stateEmily c. | Expérience générale
Especially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.Olivier M. | Expérience générale
Very helpful and efficient!Marena C. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!