Customer Reviews for U-Haul Storage of Rainier Valley

Évaluation :

5

This was a better organized lot and moved more efficiently than most U Haul lots I have seen. I liked the online checking and check out processes. The photos helped me resolve a billing question that came up after the return.

Évaluation :

5

Extremely pleased with everyone who works at the Rainier Ave location!

Évaluation :

1

Upon returning the uhaul truck, an employee lost the key and in turn caused my return to not process so for 3 days straight I was called 5-10x a day as to when I was returning the rental. Now I just received the bill and I was charged for those 3 days when employees knew what the situation was. This was handled extremely poorly and put off on the customer. I would not recommend using this location.

Évaluation :

2

truck box had a strong urine odor. My moving boxes were contaminated by the strong bad odor.

Évaluation :

5

quick in and out!

Évaluation :

1

Directions took us through downtown Seattle which isn't easy pulling a large trailer. It was also not the closest U-Haul to where we were or the one we requested when making the reservation. It took 30 min to drive there instead of 10 min.

Évaluation :

1

I wasted 2 hours trying to return the truck. The customer service i spoke to was a complete waste of time. I'd advise if you think there's a possibility of needing to return it after they've closed at 7PM to just go somewhere else.

Évaluation :

1

Hitch came off ball and messed up car. Uhaul did not cover it

Évaluation :

2

My box was sent to the wrong location. I was informed of this after waiting in line for over an hour. I had to drive to the second location to collect my items, despite the fact that I was informed that the box had been delivered to the original location. The lock I installed on my box was completely gone and it looked like the box had been re-sealed. I emptied the box at the second location and checked out at the desk, but several days later, I was charged for ongoing storage of the box at the original location where it was to have arrived! After many attempts to correct this and remove my account from the autopay on which it had been manually placed by someone, I am disputing the charge with my credit card company. THIS HAS DECIDEDLY BEEN THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY ORGANIZATION. Wil never, ever, ever use UHaul again!

Évaluation :

5

Employees were very friendly and helpful

Évaluation :

5

Only problem I had was it was hard to reach customer service took 35 minutes, But I do understand the call volume other than that everything was great equipment was great seem pretty decent on gas!

Évaluation :

5

Nothing. Just wanted to note that the truck ended up having an engine knock and was rough driving last half of the trip

Évaluation :

3

One complaint, which is about policy, not this location. We had 4 vans due back on Thursday, two of them due at 2:30 and 2 of them due at 3:30. We returned 3 of them before 2:30 and 1 of them at 3:05. The one returned at 3:05 happened to be one that was technically due at 2:30, so we were charged for an entire additional day. This is a poor policy, considering we returned more than enough vans so that you would not lose out on any business.

Évaluation :

4

Tires on trailer showed a lot of wear. They're due to be replaced but overall great customer service.

Évaluation :

5

Nothing! I had a great experience. Teresa was really patient and persistent to get my contact right.

Évaluation :

5

Fast, friendly.

Évaluation :

1

I was hoping to avoid this review and tried every way possible to get ahold of leadership to explain my experience, but due to the lack of communication and no follow up, I'm now at the point where I have to share publicly. I rented a U-Haul from this facility which is managed by John Mattison. Richard was the employee who assisted me and was extremely courteous and professional. It was a busy Saturday morning, maybe a little short staffed, but every employee working that day did the best they could. I didn't mind the wait. When I got in the truck, I noticed the tank was empty and brought it to Richard's attention. He informed me the truck must've been siphoned over night and quickly assessed how to move forward. He advised that I fill up the tank halfway and bring it back at a half tank, and that I'd be reimbursed for this transaction. I agreed and took off for the afternoon. I returned to drop off the truck and had an $88 receipt for the half tank of gas I had to fill up. As I dropped off the truck, Richard and John were there to assist me. I explained the scenario to John and showed him the receipt for reimbursement. At that point John became extremely irate and began to scream at Richard and me in the parking lot. I'm talking wailing, shouting, and exploding at the both of us. John would shout things like, “I AM NOT REIMBURSING YOU FOR THIS”, “THIS IS NOT HOW WE DO THINGS”, “YOU WERE TOLD WRONG INFORMATION”, etc. He made it very clear that I wouldn't be reimbursed. When Richard stepped in to inform John that this is what he advised me to do, John disgustingly screamed in his face “RICHARD! ARE YOU THE MANAGER? NO? THEN GET OUT OF MY FACE!” I have never felt more appalled, disgusted, and distressed by such a disgraceful manager. To sit there and shout in a customer and employees face was the most horrific and shameful experience I've ever encountered in a customer service environment. I've never had such a fight or flight reaction to an experience like that, and I have no doubt that Richard was feeling the same. I didn't want to say another word after encountering such a threatening experience with John. I immediately checked out and left the property. Now- the good news is, I ultimately got the $88 refunded back with no issues after that. It was a quick easy fix and was returned to me within a few days. But to have John humiliate Richard like that, during a time where he was not only doing his best but offered a logical solution to the problem, is the reason I will never return to U-Haul again. I've shared this story with family, friends and colleagues and have advised them to do the same, simply from this horrid experience with John. This all took place at the end of May, and ever since I've attempted multiple times to get ahold of local leadership to privately have this conversation. It's been two months of back and forth with multiple customer service reps trying to get in touch with Jason Brolliar, the District Manager for this U-Haul location. I have called and emailed Jason but have gotten no response, so I now feel it is my responsibility to inform the community of what to expect prior to renting a vehicle from this business. My message to the community, and I cannot stress this enough, find alternative truck rental companies. There are many options out there. My message to leadership, and specifically Jason Brolliar- please go check on those employees and make sure they are working under safe conditions. Have 1 on 1 conversations with each employee and truly hear what they have to say about working for John. Based on previous reviews you can clearly see this wasn't a onetime occurrence with him. I would encourage you listen to these reviews, listen to the feedback from these employees, and find a new manager that better exemplifies what it takes to be a leader. Even if Richard did provide wrong information, even if you do have difference processes put in place for scenarios like mine- to react in such a horrific way over an $88 mistake, only to lose a lifelong U-Haul customer, is simply not worth it.

Évaluation :

4

Very smooth process and very helpful staff. Merci!

Évaluation :

5

John was very helpful when it came to solving our stolen UHaul. He went above and beyond in making sure that our needs were met, all while having a banter that lightened up the mood. Fortunately, they were able to recover the vehicle and John took multiple measures to ensure our insurance covered most, if not all, for the missing vehicle.

Évaluation :

5

Fantastic service. Everyone was so nice and kind and “neighborly”. Didn't catch the older gentleman's name but he definitely deserves a raise and a nice vacation!!

Évaluation :

1

You guys dis respect me

Évaluation :

5

This specific location of U-Haul was great. Overall however the experience was terrible. I had a reservation for 8am with the 1st Ave location - made it online and confirmed via phone twice - and when I arrived they said that not only was my reservation at another location (Tukwila) but that the truck was in fact not even available. I still went to Tukwila because I was told they'd be able to support me directly but they were unable to do anything and instead moved my reservation to Rainier location. Nobody at any specific location or at the overarching U-Haul scheduling office seemed to know what was going on or how to rectify the situation other than “apply for the $50 at the end of the process because your truck wasn't ready.” I'll of course be doing that but that won't undo the day of moving lost which we'd carefully coordinated well in advance. I'm hesitant to use U-Haul again.

Évaluation :

1

The windows were so dirty, I could hardly see out of them after dark, and the mirrors were so dirty, they were useless the whole time. Plus we got a flat tire out of nowhere while we were sitting still in the ferry line, and it took over two hours and a lot of miscommunications for someone to come change it.

Évaluation :

1

Terrible part of town. I called an Uber to get home after dropping truck off and clerk said I should wait inside. That it was safer. Really awful experience. The clerk was nice though.

Évaluation :

5

General Manager John Mattison went above and beyond for us during a very stressful situation. Despite having to handle so many different issues at once, he clearly cares about the customer and we had an amazing experience working with him!

Évaluation :

5

The truck was obviously used and in OK condition. But it was clean overall. It had some damages that were marked. But, what really stood out at this location was the customer service. Both both agents I dealt with were awesome and outstanding. I wish I would have gotten their names.

Évaluation :

1

Pick up was good the drop off was a nightmare and I'm really surprised that with the level of incompetence that the building is still standing

Évaluation :

4

Reservation was made at a closer/more convenient location, but I was rescheduled to Seattle location due to equipment availability.

Évaluation :

5

I wish you told me that the steering wheel locks up sometimes and you have to play with wheel to unlock I wasted over and hour to get the van started A lot guess left because I had the tables and chairs I never heard of moving the steering wheel around frees it happened again at U-Haul place the guy said sometimes you have to play with the wheel to unlock it I know I went in and out the van several times maybe the wheel got free I prayed it wasn't nice being late to my own party PLEASE LET PEOPLE KNOW THIS SOMETHING TO BE AWARE OF SO THEY WON'T BE LATE WHEN TIME IS OF ESSENCE Otherwise the van road good and the use was great 😃👍👍👍 Thank you 🤗🤗🤗🤗🤗

Évaluation :

1

Poor customer service!! Very Rude Manager!!

Évaluation :

4

EXCELLENT CUSTOMER SERVICE ACROSS THE BOARD. Made my return process effortless.

Évaluation :

5

The staff here was fantastic!

Évaluation :

3

Systems and people were great. Keep doing what you are doing. Improve the people's pay or in this economy they'll leave

Évaluation :

3

too many issues with rental process... (location switch, time delay, rented dolly not provided) which impacted movers selected from uhaul website, which consequently caused delays. that being said, the staff at the Rainer location were friendly, helpful, and I would recommend them to anyone.

Évaluation :

3

I walked in on the two ladies behind the counter having a conversation about one of their relationships and it continued as she helped me. Might have looked up a few times but it was like I didn't exist. Took way too long because their conversation was more important than getting me out the door. I was also misled because they told me I had to return the trailer nowhere near me. When I objected she said to call one day in advance and tell them where I would like to return. I did that and they sent me way up north in Seattle when a location is 1,5 miles from my house.

Évaluation :

1

The person working the yard was rude and obnoxious. Despite making the reservation with no insurance the counter person added it without asking me. After I noticed it I had to go back in and have the contact redone. This was probably my 10th time renting from Uhaul and definitely the worst experience.

Évaluation :

5

Helpful and nice

Évaluation :

3

Uhaul website went down upon my drop off time, and I ended up getting charged for another whole day which was extremely infuriating. Was not happy with Uhaul

Évaluation :

3

When I picked up the vehicle I was told the tank was full (or on Full) and I would be charged $9 per gallon if it wasn't returned that way. I drove about 30 miles and it took over 7 gallons to refill the tank. The tank was not "full" when I left apparently. I don't think customers should be on the hook to stop filling the tank at the right level of "Full".

Évaluation :

5

All customer service employees were pride and courteous. The Extra Help movers were excellent.

Évaluation :

2

Lack of personal the guy working hustled His rear off but had no help.

Évaluation :

5

The young man who helped us was great!

Évaluation :

3

Find another location. This place is in a sketchy, difficult to navigate area and they hooked up 3 trailers before I got one that was serviceable.

Évaluation :

5

Richard was extremely helpful and friendly and went the extra mile to take care of us.

Évaluation :

3

The customer service can be improved. An agent was rude to me on the phone.

Évaluation :

1

Employees were bickering and arguing in front of the customers. Lost the keys to the truck I rented, frantically looked around for the keys for over an hour and found them on the key board right next to the spot they should have been. I rented packing blankets and was told to just get them at the next store cause they had a line of customers and didn't want to take the couple minutes to grab them.

Évaluation :

4

Have more dedicated access for express check in so people don't have to wait in line

Évaluation :

1

The location placed a dead bolt lock on the back of truck and it took 4 hours to get through to road side assistance to get a company out to cut the lock off. Every step of the process took 90 minutes from the first call before someone picked up the onhold call.

Évaluation :

5

You guys never disappoint. Thank you

Évaluation :

2

I watched John the store GM berate a middle aged female customer because she was asking questions while he was typing. He evaentually cut her off, cancelled her reservation right there, and said repeatedly he had “no equipment for her” “next customer”. She was completely innocent, just anxious. Terrible. The guy who welcomed my van return was excellent.

Évaluation :

2

I was overcharged, and while disputing the charges with the employee at the desk another employee closed out the contract. I was told I would have to come back the next day to talk to the manager, I haven't gone back yet I've been too busy.

Évaluation :

2

Please get rid of the afterhours drop off process. It is really a trouble. I had to do it three times to get it done. Either make it easy for the customers to get through that process or find a different one. It was really annoying to do three times the entire process at 2 AM in the midnight.

Évaluation :

5

U-Haul is the best I really appreciate you thank you so much

Évaluation :

5

Friendly and accommodating staff that made the experience enjoyable.

Évaluation :

5

Fantastic staff. Watched football with them for a second. Made my move really easy.

Évaluation :

5

The staff is friendly, knowledgeable, and courteous.

Évaluation :

4

The Employees was very helpful and I was very pleased with the service I received.

Évaluation :

5

Very excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.

Évaluation :

5

Shederrick was great!

Évaluation :

4

The work that the lady at the counter is doing is outstanding. She is constantly multitasking with very little help, so more power to her. U-haul will perhaps do better by making technology more conducive and user-friendly for its staff so that they may accommodate reasonable and logical customer requests promptly.

Évaluation :

2

Over charged multiple times and an over hour wait to get the second key you need to get into your own storage.

Évaluation :

5

The staff are always so friendly and helpful!

Évaluation :

4

Great place to rent a storage space.

Évaluation :

1

Customer service was awful and extremely rude. Place smelled like urine. No access after 7. Worst U-Haul location I've ever used.

Évaluation :

4

Andre was knowledgeable and quick to help. Area is a bit sketchy, but he was very friendly.

Évaluation :

5

We received the best customer service and really appreciate the level of service you provided. Merci.

Évaluation :

4

Need more help. Always a line when entering the premises.

Évaluation :

5

Very helpful staff!

Évaluation :

5

Santa and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.

Évaluation :

3

The wrong people are being made supervisor while the most capable one there is doing everything and teaching them.

Évaluation :

5

We were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.

Évaluation :

5

Thanks For understanding GOD BLESS 👣

Évaluation :

5

Joshua was amazing. Thank you so much for Excellent service

Évaluation :

5

We used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.

Évaluation :

5

Very friendly and helpful staff, prices are high

Évaluation :

5

I would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!

Évaluation :

5

The staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Merci.

Évaluation :

5

Josh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.

Évaluation :

5

Merci

Évaluation :

5

People working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!

Évaluation :

5

Friendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!

Évaluation :

5

Great experience for me!

Évaluation :

5

Josh and Linda have been very helpful.

Évaluation :

4

Great service

Évaluation :

2

This facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.

Évaluation :

5

The staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.

Évaluation :

5

Every step of our U-Haul box was on time and as expected. Merci.

Évaluation :

4

Staff is great. Parking sucks but they are working on it.

Évaluation :

5

Good service

Évaluation :

4

They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.

Évaluation :

4

Very friendly and accommodating

Évaluation :

2

At the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.

Évaluation :

4

My experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.

Évaluation :

1

BYE

Évaluation :

4

N.D.

Évaluation :

1

Long lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.

Évaluation :

5

The staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!

Évaluation :

4

It would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.

Évaluation :

5

Woman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn't working. Very helpful and very friendly!

Évaluation :

5

The 3rd party delivery company was fantastic

Évaluation :

4

Linda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.

Évaluation :

5

One item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.

Évaluation :

3

Was told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible state

Évaluation :

4

Especially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.