Customer Reviews for U-Haul Storage of Rainier Valley

8 327 évaluations

2515 Rainier Ave S   Seattle, WA 98144
(S Of I-90 cross street Bayview)

(206) 723-4365

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(206) 723-4365

2515 Rainier Ave S
Seattle, WA 98144
(S Of I-90 cross street Bayview)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

It has an extremely nice facility. Everything was clean, organized and they are all about their customers!! If you're in the Rainier Valley, in need of a U-Haul, and you like to be treated with respect, kindness & some personality (for Pete's sake), you will be a happy customer here!! Thanks U-Haul peeps!

SHERI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNA B. 
Évaluation :
1

very bad customer service in the localities, they change your pick-up place on many occasions, and they gave my reservation to another person with my information, nobody knew how to give me an explanation. To finish, they did not even want to receive the truck at the location where they picked it up, they wanted it to be taken to another place regardless of the costs and time of their customers. in short bad service

MARLON A. 
Évaluation :
5

Friendly customer service, equipment worked as well......

j M. 
Évaluation :
5

Fantastic staff. Watched football with them for a second. Made my move really easy.

Dustin V.  |  Expérience générale 
Évaluation :
4

This location needs more staff. The workers here are great, but it's a high traffic location on the weekends & the wait times are frustrating.

Teya W. 
Évaluation :
5

The guy checking me in and the guy checking me out were both so nice and great.

Julian B. 
Évaluation :
5

Everything was wonderful!

Daniel W. 
Évaluation :
5

I've been renting here for decades and find it an invaluable community resource and appreciate the current staff!

daniel C. 
Évaluation :
5

the staff did well addressing the details for the rental and for the return

Sam U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
1

This time my rental I got done what i needed to do however when I arrived at 9am to unload the uhaul box i had delivered to this location for 2 100 $I was told my box had been scheduled for access at 9pm not 9am that day. I explained I was told it would be available at 9am and that this error was not my fault and that I guess the person who arranged it made a mistake. The clerk explained they agreed with this but just wanted to let me know. This makes no sense to me and was very unprofessional in my opinion. The staff here is overall severe and unfriendly in their demeanor towards customer - kind of like prison guards to prisoners. I was recently at a different Uhaui facility where i rented a van and a ubox and loaded it and had a fantastic experience which made the stress of moving so much more manageable. This location is just a drag.

KAREN M. 
Évaluation :
3

Woman who assisted us was very condescending and impatient.

HELENAPATRICE V. 
Évaluation :
5

Really wonderful customer service and explanation of procedure, absolutely will be back. Merci.

Soraya B. 
Évaluation :
5

Excellent service and customer relations!

sidney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Keep up the good work! : )

JAMES G. 
Évaluation :
3

When we went to return the uhaul to the drop off location, they said they had no space and asked us to take it to another location; no problem, good deed of the day. The next location said they had no idea we were coming, and asked us to do the same thing again, saying they don't have space and that people were vandalizing their trucks. The third location was not clear about where to go to turn things in, and while trying to get clarification the manager was quite brusque with us; though the person who actually took the truck in was kind and had great customer service. Regardless, it was unreasonable to have to go to 3 different locations to turn in the Uhaul, and it ended up doubling the cost of the Uber home from 15 to 30 dollars by the end of it. Not the experience I had hoped for and expected of this company.

JOSHUA U. 
Évaluation :
2

Got charged a 25 $cleaning fee even though I returned the truck in the exact condition I received it. Just trying to squeeze some extra money out of me.

TREY MATTHEW N. 
Évaluation :
5

Great!!! Thank you

HAI N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN W. 
Évaluation :
5

Great and helpful service reps!

JEFFREY HUNG K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH F. 
Évaluation :
5

Very helpful staff! Great experience!

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANELLIE S. 
Évaluation :
1

My reservation was cut in half due to the location's after hours lock box being stolen. I was not informed of this prior to my pickup. As a result, I only could have my rented cargo van for two hours, instead of four. I feel like I should receive a partial refund, or be reimbursed in some other way.

Kurt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL B. 
Évaluation :
5

Great staff and convenient location; would go to this location again

Brian W. 
Évaluation :
5

It was a very busy day but La Tasha stayed on track with professionalism and clear explanations. She addressed me right away and let me know when my turn would be. The equipment was in good working order and mileage and gas gauges reflected what she indicated on the contract. I will definitely use this location again.

Michael L. 
Évaluation :
5

There was a snag with my reservation and equipment, but Mr. Johnson went out of his way to make everything right and he saved the day. And the way the whole team works together should be admired, they were pros in the face of some absolute craziness when I was in line. Just seriously beyond amazing employees across the board.

Jennifer L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley G. 
Évaluation :
5

Excellent and efficient personnel! Every helpful too! After the positive experience at this location, I will for sure recommend Uhaul!!

Angelica A. 
Évaluation :
1

Very surprised when I final price. Extremely, extremely, extremely expensive. I ordered for something up to 40 $(1 995 $- 40 $), but I was confused about this company, you charged me in 115 $. I'm feeling a stupid and stolen person. That is it.

Tarcizio D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanne T. 
Évaluation :
5

Latasha was great, and very helpful. Thank you!

Alexander P. 
Évaluation :
1

the associate on duty (black woman with red colored braids) displayed a disrespectful attitude throughout my interaction. was generally unhelpful and seemed to be inconvenienced by my presence to drop off a trailer.

david S. 
Évaluation :
5

Easy checkin and return, staff knowledgeable about trailer hookup and safety

ANDREW B. 
Évaluation :
5

Shedrick is always so helpful and patient. Always satisfied with the service! Thanks a bunch!

CARL U. 
Évaluation :
1

Other than the manager, the person who made my reservation was very bad and less interested in helping customers. She messed up my reservation by allocating me wrong truck, it led wrong miles, wrong gas and i had to sit on call with customer rep for 2 hours to figure all this out.

Harsha G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sean M. 
Évaluation :
1

It's not this location. It's the company. Uhaul is truly an awful disorganized company that does not care about its customers. I tried calling the branch 3 times after I made my reservation because I've been promised a truck several times and then showed up to the store where they had nothing for me. I could not get ahold of anyone at the store. Even the uhaul regional staff couldn't get ahold of their own store. Then I show up and big surprise, they're missing one of the trucks I reserved. They tried to get one for me 30 minutes but we're unable to because they had lost the key. I could here the transportation people laughing while they were on speaker phone about the situation. I was able to get one of the trucks I ordered. There was a strong odor of a dead animal inside the truck. Then I go to Penske to pick up a truck and it's just complete night and day difference. I can call the office and actually talk to someone. They're helpful, friendly, everything is organized. They actually clean and service their trucks, and if there's an issue, they take it seriously and try to help the situation. I rent trucks for business use and I have never had a smooth experience with uhaul.

Mariam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret G. 
Évaluation :
5

Quick pick up and quicker return on 6x12 enclosed trailer!! Good to come here again.

GAIL S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rachel B. 
Évaluation :
4

Additional staff at peak hours to reduce wait time.

OLAF B. 
Évaluation :
1

This location is clearly short staffed but the staff seemed to take that out on the customers. One staff member in particular was rude to a few customers and walked out for a break with 10 people in line waiting. Pick up process took way too long, there is no key Dropbox for after hours drops. Wouldn't recommend.

Sarah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

I reserved the truck until 7:30pm. Your online reservation system allowed this. When I arrived the staff told me they close at 6:30 and don't have a night drop off box. Please modernize your systems so the information is correct when making an online reservation.

Matthew W. 
Évaluation :
5

I cannot say that my customer experience could have been better than it was. Your staff at the Rainier Ave location was outstanding. Excellent service à la clientèle. Definitely would recommend to a friend.

Matthew R. 
Évaluation :
5

The customer service agent was super friendly and helpful, managing a long line by herself by asking each customer what they needed and providing immediate assistance and info that quicky reduced the queue.

Brendan T. 
Évaluation :
5

Tasha was incredibly personable, professional, and helpful.

DARWIN J. 
Évaluation :
5

This place worked like a dream today- midweek, midday, mid-month: terrific customer service, friendly and helpful staff, a clean and well-functioning vehicle. Sometimes, though, this place is overrun and it is impossible to get help. I *highly recommend* that other customers use off hours and off days if they want to be more likely to have a good experience.

PETER E. 
Évaluation :
5

This location looked busy and they could use more staff.

Stephan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly B. 
Évaluation :
5

I wish I was certain on his name. Shadrick? was lovely, super professional. I have zero complaints. The experience was seamless.

Joseph P. 
Évaluation :
1

This place was so painful to deal with that it was almost comedic. They are in no hurry to help you, and it's very obvious. I arrived at the time of my rental and waited for 35 minutes for them to get through a line of about 5 people. They had a lot of conversations going and seemed to be having a good time so they did seem nice. When I checked out, I selected not to have insurance. It popped up again and I selected no and she asked me who my insurance company was as if I was lying. I also asked for a full 4 hour rental to compensate for the time lost waiting and she made it seem like it was a problem until the other guy said it was no big deal. So then finally I get the keys to a van that is blocked by another van and THAT seemed to take way longer than it should have. I never would have taken the time to write all of this until I actually saw that I've been overcharged for mileage now. I had made a guess at how many miles I would use but made sure I wouldn't be charged that amount as it was a guess. I was charged 17 miles over my guess and I am really hoping they refund it because that is just messed up. The whole thing felt very shady. There were also needles laying in the parking lot and I felt very uncomfortable leaving my car there even in daylight.

Amanda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tori P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hong H. 
Évaluation :
4

We were helped although it was after closing hours. Merci.

Chuck B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAMELLA C. 
Évaluation :
2

Line was long and unfriendly work.

Tuan P. 
Évaluation :
1

1. Why do you cut personnel and force the customer to use your faulty mobile app and make me waste 45mins to pickup a truck? This is the worst experience I have ever had. 2. First you tell me it was 1,39 $ per mile and then charge me 1,89 $ per mile. 3. Why should I pay base fees without some amount of free miles? The pricing is horrible. That means if i just rent the truck and don't drive the truck anywhere, I should pay the base fee. What is this for?

Sandesh D. 
Évaluation :
1

What a mess. It's like dealing with the government. After not knowing where the van they gave me was, it finally came out. I left and arrived to my destination and the overhead door had a lock on it! I had to drive all the way back to have them unlock it. Lost mileage and time. When I brought it back, they told ME to call “traffic” to have them fix it. No way! It was their mistake, they fix it. Good thing too, the manager made the call and traffic told him they could not do anything. Imagine if I had called. He finally got frustrated and did something that gave me back that unexpected mileage. Amateur hour over there. And the underlings who originally helped me were actually rude to me as well. Told me to “follow rules and procedures and fix it myself. Why isn't renting one of your vehicles as simple/easy as renting a car at any airport. Very unhappy. Bad attitude at that location. And expensive. Won't do it again.

JENS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH S B. 
Évaluation :
1

Person helped me assigned one truck and gave me different truck. When I turned on engine, I saw different Milleage and gas level. Notified her and she didn't bother to help and just asked me to find the manager and he will resolve. When I dropped the car is when we realized she gave me wrong truck. It took me a whole hour to drop off the truck and manager was the only person who was patient and helpful in this location. She keep on pointed me to call customer care for everything when she screwed up whole thing. It was one hectic experience

Harsha G. 
Évaluation :
5

Excellent service à la clientèle

DANIEL PETER M. 
Évaluation :
4

I am a long term and loyal customer to U-Haul. When provided my reserved vehicle, it was low on gas, and my trip was going to require getting gas twice. I asked for another vehicle, knowing there were plenty on the lot, but was denied because the employee had “already assigned” this particular vehicle to me. I find it irritating that part way through my use of the vehicle I'm having to stop and fill up. Plus, the mileage noted on my departure was much more than was actually in the vehicle. You will note that I uploaded a picture with the correct amount of gas while checking-in and before departing the Rainier location. When I explained to the employee that my trip was going to exceed the amount of gas in the vehicle it was evident that this person didn't seem to care that I'd need to stop for gas twice because the fuel level was so low. I had asked for a vehicle with more gas and was denied. Instead I got to get gas twice and waste my time versus the employee looking into getting me a vehicle with a more adequate gas level suited for my needs. There were no other customers in line at the time. Customer service fail in my opinion.

Joseph O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick M. 
Évaluation :
1

Absolutely horrible. The worst experience I have ever had with a business.

ZACHARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Better training for staff. They didn't know how to check in the blankets I rented elsewhere.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kai L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray J. 
Évaluation :
5

It was a little busy, but the staff were attentive, professional and helpful.

Jason M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexey G. 
Évaluation :
2

Make sure that the reservation for the truck is available for one way next time as listed. Shouldn't have to return the truck to a further location because of a company fault of not having a truck ready for that.

Gregory W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn V. 
Évaluation :
5

Wonderful, attentive staff; I would absolutely utilize this location again!

Arianna K. 
Évaluation :
2

The location is understaffed. The lines are too long and processing is slow. I needed a trailer for 20 hours. It took me 40 minutes to receive a trailer and 50 minutes to return. The personnel tried to overcharge me. I needed to return an item I purchased, but they refused to do it. They said they did not know how... Only give it two stars because I saw that the 2 ladys that work there are working really hard. They need more people and/or training

Alexey G. 
Évaluation :
1

I had to wait in line for 1 1/2 hours to rent the trailer. That is not acceptable.

John H. 
Évaluation :
3

Was a little rough and rude at first.

Will W. 
Évaluation :
4

Reduce wait times.

ERIC N. 
Évaluation :
1

I wouldn't ever come back here to this location ever again this is the worst set employees and a manager he should've been demoted along time again the manager don t know how to manage his employees or his self I recommend corporate look more into this matter thank you

JAYSON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
4

Unable to get reservation on line, asked for box truck but got a van. Other than that, things were ok. I believe these are a good group of people, but my helper was a little short in customer repore department. Likable person regardless. Thx

David L. 
Évaluation :
5

Great experience, very easy. Kind employees.

Madison H. 
Évaluation :
5

The people were super nice, helpful and pleasant!

ANTHONY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W.  |  Expérience générale 
Évaluation :
5

Understaffed - long line. Manager and staff superb!

RALEIGH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MADISON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amila W. 
Évaluation :
5

The online reservation system is AWFUL. While I was waiting in line 4 different reservations had been messed up or given away. The location was good, but I tried several times to call a person to confirm my reservation, and could never accomplish that. Then was told my reservation had not been scheduled when I arrived at the location.

Zach U. 
Évaluation :
5

The staff is friendly, knowledgeable, and courteous.

MICHAEL JAMES M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh H.  |  Expérience générale 
Évaluation :
4

The Employees was very helpful and I was very pleased with the service I received.

Lewis P.  |  Expérience générale 
Évaluation :
5

Very excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.

Jacob M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M.  |  Premières impressions 
Évaluation :
4

They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.

Sachin A.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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