Customer Reviews for U-Haul Storage of Rivergate

Évaluation :

5

Had issues with latch plate, prior tenants lock forcibly removed and left un replaced latch. Staff were very eager to help, however no trash disposal area observed on site.

Évaluation :

5

The service was excellent! The staff was willing to listen and everyone was agreeable. I would recommend them for very good customer service!!!

Évaluation :

1

0ur payments paid directly from our bank account by the bank were not credited. I have made most of my bills this way for.months without problems. I was not notified that the payments had been rejected. I was notified only that my payment had not been made although the bank showed that it had. After my complaint, the BANK checks were found in the cash register drawer. After a keypad was installed inside the facility, we were not notified and no notice was posted. We got locked in and when we phoned the office for help, we got the automated phone line with no option to locate help. We finally called another location to get out. We finally received an email notification of the changes more than 3 weeks later. I would like a phone call from someone on the corporate level.

Évaluation :

5

They have always been very polite and manner full. They are very understanding if you are gonna be a week late. I don't have any problems as of yet with any of my experiences to date with my branch of U-Haul.

Évaluation :

5

Very professional

Évaluation :

2

Everyone was kind and friendly.

Évaluation :

5

Very clean storage unit my belongings was in good shape no issues no bugs no spiders

Évaluation :

4

S.O.

Évaluation :

4

I was promised a lock would be in the room when I moved it, but there was not one inside. Otherwise, the entire process was great.

Évaluation :

4

Check in was very pleasant.

Évaluation :

2

The moving out process was difficult for whatever reason. I'd moved out of the until at the end of October and gave notice. After reserving a truck online almost a week prior there was a processing issue at time of pick up so I had to wait for nearly an hour before pulling off with a truck. At this point I was informed I was updated as moved out of the system. A month later I get an email notice that I've been billed an additional month & rent is past due. I'd called to get this rectified and was told that I need to visit the unit and take a photo to officially be moved out (even though I had already been moved out in their system). Upon this extra visit I was told my code would still work. I'd got to the gate to see that my code was invalid and did not work. An employee had to come open the gate to give me access. By this point I'm late for work. Once getting to the until I still couldn't take the photo because there was another lock on the unit. After taking the photo of the empty unit I was finally able to be completely removed from the system. Since there is a return confirmation system for truck rentals, maybe it will be more helpful/convenient to do the same for storage units.

Évaluation :

5

Management WENT beyond all levels of Excellent business to ensure that ALL my needs and concerns were handled with the highest reguard. BOTH Manager Ciara, Regional And staff. Anita Smith

Évaluation :

1

Forced to move. Could not call anyone

Évaluation :

1

Uhaul bought storage sense during my occupation in the storage unit and I hadn't been in the unit for a whole 30 days. I've rented from at least 3 storage companies in my history and if I moved out the month was over, I was able to receive a credit for however many days in the month was left over. May not have been a lot but it was something those companies provided to their customers. Uhaul does not adhere to crediting the unused stay there. I've never rented from Uhaul In the past and I will never do in the future unless they made some changes. I could go on but I'll stop this right here Have a lovely day y'all!!! 

Évaluation :

4

There are two small steps to get inside of the climate control area that are not user friendly while moving into a unit. There is no ramp for the dollies to go over. Please provide fix.

Évaluation :

3

Closed gate no unit access during hours that it's suppose to be open. Too many signs in the window earlier than hours of business saying go to another location to get help. Other than these issues the experience was good. Merci.

Évaluation :

4

The woman at the front desk on the afternoon of 10/3/22 had excellent customer service skills.

Évaluation :

5

We were there Saturday and the manager was kind and helpful. (I did not ask her name.)

Évaluation :

1

Poor customer service and my access code didn’t work either and couldn’t get a time frame on when it will be fixed

Évaluation :

2

Excessive charges

Évaluation :

3

Code didn't work, took almost an hour to get help to get my unit unlocked