Customer Reviews for U-Haul Storage of Rivergate

Évaluation :

5

We never moved in. I was helping a friend who passed away a few weeks ago. We couldn't move his things to UHAUL. The service at UHAUL was great. 5 stars all the way. We have used them before and this is a great location. Merci encore.

Évaluation :

5

They were both, quick and helpful. Got me into my unit, and on my way quickly.

Évaluation :

5

Merci de votre coopération. Mr. Marvin and Ms. Sierra had great staff that assisted me with all my necessary needs. Thanks so much

Évaluation :

5

Great Customer Service. Nice clean store and a wonderful staff. I am very happy with my experience at this U-Haul. Thank you, Thank you, Thank you!!

Évaluation :

3

Your price is a too high very very high you guys are like somebody's living on that lot that's too much money for a storage

Évaluation :

3

I rented the truck they told me I could return it where I put my stuff in storage and it cost me a 80 dollars more to return it back to madison.

Évaluation :

3

I was supposed to be following up with this manager that never called me back. We played phone tag for a week. He close my account which he shouldn't have never closed it because he wouldn't finish with what I wanted him to do.

Évaluation :

5

Marvin and his whole crew were so friendly. I would definitely come back again if I need another U-Haul!

Évaluation :

1

I had to go to 1515 Gallatin Pike the price on the wall said $54,95 and they tried to charge me $59,95 for the remote control very disappointed and how they change prices at the 1515 building Lady help me didn't get her name very nice representative giving wrong information wrong address

Évaluation :

5

Best experience. Employees were helpful and courteous.

Évaluation :

5

I was supposed to have a larger unit. Also Memphis U-Haul on Mendenhall had issues with returning and double charging my card.

Évaluation :

5

I didn't know the lock was provided. I thought if I used it I would be charged for it so I left it unopened and put my own lock on. Would just appreciate an instruction sheet about the lock policy.

Évaluation :

3

Thanks

Évaluation :

2

Well first of all I can't comment on this because I didn't move out on 619. I moved out on May 10th so somebody's got their information wrong. I don't know why y'all sent this to me. Maybe you was trying to send it to somebody else. But yeah that's not for me.

Évaluation :

5

U-Haul. Has very good storage prices . I moved to u-Haul because the storage place we're I was keeps going up on their price.

Évaluation :

4

Some issues professionally taken care of.

Évaluation :

4

Everything went well but something was missing out of my storage. I just wanted to lot them know. I thought that they had video of the storage. That who was in and out storage. I would use the storage again. Nice location thank you.

Évaluation :

5

The People that helped me with my storage were great 🙂

Évaluation :

1

Stay away… my unit was broken into 3X’s…U-Haul SUCKS…& …wish I could ……share more now, I’ll share more later…

Évaluation :

1

My move-in experience was horrible. When I first arrived to rent the unit the customer service rep was very nonchalant and not professional. Then I had to have the unit unlocked although they already had me setup to move in. Then after I dropped one load and returned to drop another load I could not get access although the access hours were still open. I attempted to contact the general manager and got no response. If I hadn't already paid for the month I would be moving out today just to not deal with their incompetence.

Évaluation :

1

Staff was high and hostile.

Évaluation :

5

I had two storage units here at this location. When first rented it was not U-Haul, now that you all owns the property it's much better! My things were safe for over 2 years and I had a climate control. Believe me it was all my belongings! Thank you for keeping it Safe and clean

Évaluation :

3

I was not happy with the extra key that had a 150$ charge for loss that I had no choice in.

Évaluation :

5

The unit is clean and ready for move in. Move in process was smooth and easy!

Évaluation :

5

Thanks so much

Évaluation :

5

When I first rented my storage Units, the property was owned by different company. Since you have purchased it it's been safer very clean. I still have a storage unit on the property. U-Haul has done a good job I really enjoy the convenience of my climate control units. All units ground level.

Évaluation :

3

To many homeless people hanging inside of property and checking locks

Évaluation :

4

I initially stopped at the 1515 property. The young gentleman working seemed as though I was "bothering" him when i was asking for help with the 1st time visit. Accessing the 1476 location, finding my unit and ultimately leaving the facility could be better explained, specifically the exit. Also my access code does not work. But I was given a swipe card. Generally speaking, i had to fumble around to figure out where my unit was as it wasn't marked on the outside of the building. Once I figured everything out, my only other issue, no carts to be found anywhere to assist hauling everything into the unit. The unit is new, clean and easy to open / close / lock. Appreciate the inclusion of the lock.

Évaluation :

1

The employee on duty when I arrived was obviously under the influence. His communication was short and rude. He took a personal phone call in the middle of checking out. The phone call was an argument with a lady counterpart, I assume his girlfriend. He miscommunicated the amount of money that was going to be drafted from my credit card and confirmed it multiple times ($7 for insurance, was actually the full amount $120+). Finally, he would not tell me the storage room number. He insisted I look on the paper; there were 4 papers handed to me. I had no idea which paper. He argued back and forth rather than just communicating. He told me the storage was right outside, I rode around for 20 minutes looking for the storage. In actuality, it was at the location down the street. He made my moving experience horrible honestly.

Évaluation :

1

Someone broke into my unit while I was out of town and went through everything I owned and instead of calling me to let me know they locked me out and then called and said they knew I had been in my unit but I hadn't been. I started getting calls shortly after being rude. I tried to explain that someone had broken into my unit and I wanted to file a claim but they wouldn't let me they just kept telling me I had to pay it up before I could do anything. So I ended up losing everything I owned.

Évaluation :

4

The u-haul @14th @ Gallatin; across from Collision Repair - the Black guy (sorry, I didn't catch his name) went above & beyond to assist me!!! The floor was half wet & he mopped it up, so I wouldn't fall; then, he found me a storage cart; and assisted me, with lifting the heavy stuff in my suv!?! I try appreciate his professionalism, courtesy and kindness…

Évaluation :

4

It was good.

Évaluation :

1

Why make a reservation if the units are first come, first serve? I don't have excess money to spend on a larger unit, but was forced to because I couldn't have went with a smaller one.

Évaluation :

4

The only problem I had is I was not notified that my lock was not acceptable to them or I could have changed it it was the only lock I had at the time they put a lock of theirs on it and I had no access to my things they could of notified me and I would have purchased the other type I went to move out and couldn't get in due to that at the time . If it was after hours I would have been up the creek and that is unacceptable

Évaluation :

5

Great team. Thank for the help.

Évaluation :

5

I appreciate everyone for being so friendly and kind. Thanks for everything. I will definitely refer a friend and if I need a storage again I will use you all again. Merci.

Évaluation :

4

Issue with the facility provided lock 3x, otherwise all good

Évaluation :

1

No one in the office to assist you. I had to go to the 1515 Gallatin Rd facility for help.

Évaluation :

5

All the staff was very helpful and nice 😊 they greet us with a smile

Évaluation :

1

Originally reserved for the building I was picking my truck up at due personal reasons. Was told to go one to place but was never given where the location was. Phone was dead after a long day of moving my late fathers things. I called the after hours to get the address, since I was not able to get into my email to see receipt, so I called the GM who's number is posted on the building. He expressed how he was on vacation and basically told me to call them back, giving me the round about since now it seemed he didn't want to be bothered. I hung up and reached back out to the after hours and was literally redirected 6 times to different departments, getting basically sent back to the main people I spoke with. For the round about, it definitely wasn't worth it and put stress on me. Not that it's important to know but you never know what someone is going through and Uhaul made this process harder than what it should be. I've used Uhaul for many years but that may be coming to an end the next time I need a truck or storage. I would not recommend this to anyone knowing I had such a hard process and will not fail to let people know how unprofessional I was treated. Not only by the GM but also the customer service representatives. I hope to see improvement in this company.

Évaluation :

5

Awesome staff

Évaluation :

5

Great communication very helping with everything this experience was amazing

Évaluation :

2

I will not use Uhaul storage again. The fact that there was no office on site made it very inconvenient.

Évaluation :

4

Only thing I didn't Like that it was hard to reach the actual storage. The number listed always sent me to customer service which didn't seem to help me.

Évaluation :

4

UHaul moved us & we rent storage. There has been confusion re the moved out address vs current, as w receiving statements, and w payments properly posted to both units. All is well, now. Marvin has been great!

Évaluation :

5

Good and safe place

Évaluation :

4

The email with instructions for the unit stated there would be a lock inside the unit for my use. The lock was not in the unit. Also the slide latch is damaged and difficult to use. It needs to be replaced.

Évaluation :

2

It was extremely inconvenient and frustrating that no one called me to make me aware they were out of locks. I picked uhaul because I didn't have to pay additional money for a lock. I got there on Saturday there was not a lock provided after being told it was included in the rent. I called the number and was told they were out and I could go buy one at home depot and maybe get reimbursed for it? I had to go to three different stores which took a lot of time and spend an additional $21 to find a cylinder lock. I had people waiting on me to pick up furniture, to move to the storage.

Évaluation :

2

It was a much better facility before Uhaul took it over. Having to go to another facility to talk to someone or handle any situation is not acceptable. Not to mention the rate increases were to often and to much. I was a good loyal tenant but did not feel valued at all after uhaul took over

Évaluation :

5

All of the team from U haul that I worked with were very helpful and knew there jobs

Évaluation :

5

Had issues with latch plate, prior tenants lock forcibly removed and left un replaced latch. Staff were very eager to help, however no trash disposal area observed on site.

Évaluation :

5

The service was excellent! The staff was willing to listen and everyone was agreeable. I would recommend them for very good customer service!!!

Évaluation :

1

0ur payments paid directly from our bank account by the bank were not credited. I have made most of my bills this way for.months without problems. I was not notified that the payments had been rejected. I was notified only that my payment had not been made although the bank showed that it had. After my complaint, the BANK checks were found in the cash register drawer. After a keypad was installed inside the facility, we were not notified and no notice was posted. We got locked in and when we phoned the office for help, we got the automated phone line with no option to locate help. We finally called another location to get out. We finally received an email notification of the changes more than 3 weeks later. I would like a phone call from someone on the corporate level.

Évaluation :

5

They have always been very polite and manner full. They are very understanding if you are gonna be a week late. I don't have any problems as of yet with any of my experiences to date with my branch of U-Haul.

Évaluation :

5

Very professional

Évaluation :

2

Everyone was kind and friendly.

Évaluation :

5

Very clean storage unit my belongings was in good shape no issues no bugs no spiders

Évaluation :

4

S.O.

Évaluation :

4

I was promised a lock would be in the room when I moved it, but there was not one inside. Otherwise, the entire process was great.

Évaluation :

4

Check in was very pleasant.

Évaluation :

2

The moving out process was difficult for whatever reason. I'd moved out of the until at the end of October and gave notice. After reserving a truck online almost a week prior there was a processing issue at time of pick up so I had to wait for nearly an hour before pulling off with a truck. At this point I was informed I was updated as moved out of the system. A month later I get an email notice that I've been billed an additional month & rent is past due. I'd called to get this rectified and was told that I need to visit the unit and take a photo to officially be moved out (even though I had already been moved out in their system). Upon this extra visit I was told my code would still work. I'd got to the gate to see that my code was invalid and did not work. An employee had to come open the gate to give me access. By this point I'm late for work. Once getting to the until I still couldn't take the photo because there was another lock on the unit. After taking the photo of the empty unit I was finally able to be completely removed from the system. Since there is a return confirmation system for truck rentals, maybe it will be more helpful/convenient to do the same for storage units.

Évaluation :

5

Management WENT beyond all levels of Excellent business to ensure that ALL my needs and concerns were handled with the highest reguard. BOTH Manager Ciara, Regional And staff. Anita Smith

Évaluation :

1

Forced to move. Could not call anyone

Évaluation :

1

Uhaul bought storage sense during my occupation in the storage unit and I hadn't been in the unit for a whole 30 days. I've rented from at least 3 storage companies in my history and if I moved out the month was over, I was able to receive a credit for however many days in the month was left over. May not have been a lot but it was something those companies provided to their customers. Uhaul does not adhere to crediting the unused stay there. I've never rented from Uhaul In the past and I will never do in the future unless they made some changes. I could go on but I'll stop this right here Have a lovely day y'all!!! 

Évaluation :

4

There are two small steps to get inside of the climate control area that are not user friendly while moving into a unit. There is no ramp for the dollies to go over. Please provide fix.

Évaluation :

3

Closed gate no unit access during hours that it's suppose to be open. Too many signs in the window earlier than hours of business saying go to another location to get help. Other than these issues the experience was good. Merci.

Évaluation :

4

The woman at the front desk on the afternoon of 10/3/22 had excellent customer service skills.

Évaluation :

5

We were there Saturday and the manager was kind and helpful. (I did not ask her name.)

Évaluation :

1

Poor customer service and my access code didn’t work either and couldn’t get a time frame on when it will be fixed

Évaluation :

2

Excessive charges

Évaluation :

3

Code didn't work, took almost an hour to get help to get my unit unlocked