Customer Reviews for U-Haul Storage of Romeo

Évaluation :

1

Location was great the UHAL app and customer service phone was horrible.

Évaluation :

5

Al was just great

Évaluation :

1

The trailer leaked and ruined our furniture. The drop off website did not work and we spent over an 1hr trying to drop it off. Very frustrating.

Évaluation :

5

Staff was amazing, knowledgeable, and helpful.

Évaluation :

5

Good job

Évaluation :

2

Location was closing at 7:00 pm. Went there to drop truck off at 6:30 pm, Person at desk said they do not accept rental in after 6;00 pm. So you have to check out on line. She was sitting there doing nothing! After moving and having many things going on that is not something the customer should have to do when the rental is returned in working hours!

Évaluation :

4

Could have provided help disconnecting, I am 74 years old.

Évaluation :

5

The employee working at the location was very helpful. She was very informed and was able to provide the assistance I required. I was very impressed by the level of customer service.

Évaluation :

5

The agent helping us was so nice and helpful.

Évaluation :

5

Staff extremely helpful. Facility very best and clean. Check out went quickly.

Évaluation :

5

Employee that assisted was very friendly and helpful

Évaluation :

5

Great facility, excellent staff!

Évaluation :

5

Keep up the friendly and helpful service! A wonderful experience!

Évaluation :

5

My only concern was the mileage allocated for a 325 mile move was 345, it did not allow for detours on a always under construction I75.

Évaluation :

5

Rien

Évaluation :

4

Truck leaked rain onto my recliner, it was soaked on the arm.

Évaluation :

3

Same as above- gas was at 1/2 full when I dropped of but did not receive a credit for the overage.

Évaluation :

3

Didn't need a 15 foot truck, I ordered a 10 foot truck to save on fuel. Truck says that it's designed for fuel efficiency but the way it's configured with no cruise control and tow haul on at start are both fuel eaters.

Évaluation :

3

The vehicle is in need of maintenance. Oil light on, didn't not start or run smoothly and stalled out more than a few times.

Évaluation :

5

Easy to rent. Friendly service from team member. Happy there was a vacancy in the size I needed. Merci ☺️

Évaluation :

1

Had problem getting ahold of the GM for several weeks

Évaluation :

5

Stephanie was very knowledgeable and answered all questions and I had a lot of them

Évaluation :

5

Great experience and so helpful!!!!!! I'm very glad I chose U-Haul for my storage unit!!!

Évaluation :

2

Parking lot and walkway icy. Didn't salt.. my wife fell on walk way going back to car.. told attendant seemed in concerned. Gave me a key to a truck that the battery was dead in.

Évaluation :

2

We were charged an after hours service fee of $20 because we dropped the unit off 12 minutes before you opened. $25 cleaning fee when we blew the truck out with a blower. I assume they wanted us to wash the normal dirt prints out of the inside? it was 4 degrees ... We rented a unit the same day from another location with zero issues and were very happy

Évaluation :

5

Very good service and efficient return process,

Évaluation :

5

Personnel were great, process simple, equipment fine. I will use again.

Évaluation :

3

I was told that I could purchase pads and blankets and ordered them when I placed my order. When I arrived at the store for pick-up there were none. I had to return home to pick up protective blankets for the move of the furniture.

Évaluation :

5

The facility, your employee, and the equipment were fantastic with only one downside to the whole experience. The process to secure a 5x7 trailer leaves a lot to be desired.

Évaluation :

3

The tail lights weren't working right and it was really dangerous

Évaluation :

5

I did not receive all the information about the insurance part of the rental. I was told I did not have to take that when in fact I did.

Évaluation :

2

The lady who was working was rude.

Évaluation :

5

The lock box for key drop off would not open with the combination I was given so I had to just put them in the key drop slot in the door.

Évaluation :

2

Truck was not clean and had mechanical issues. Driver door seal was also malfunctioning as the wind noise was very loud. The check in process was slow and took 30 minutes

Évaluation :

5

They went above and beyond to ensure everything was done correctly. I have rented trailers from U-Haul several times, but I have never had someone hook up to my vehicle to test my connector for the lights.

Évaluation :

3

Very hard to park at building. Then you are given a map on where to return trailer

Évaluation :

3

Pick up was delayed, but was advised the individual assigned to 'open' location suffered a flat tire.

Évaluation :

5

The woman at the counter was not very happy. She was very helpful, but seems like she was mad about something.

Évaluation :

5

the only question i had was could I leave my vehicle at the rental location - and the the answer was yes - you may put that information in the rental process

Évaluation :

5

When initiating a reservation on your website, only after I go through the entire process, denying all the extras that are offered, do I find out the unit I want is not available. That's frustrating. Thank you

Évaluation :

5

I forgot the young lady's name that works there but she is an outstanding employee don't you ever lose her!!!!

Évaluation :

2

I specifically told the agent that we needed to transport 2 LARGE sofas and we needed a vehicle large enough to do so. We ended up with a van that wasn't anywhere near large enough and struggle mightily to get them in. We would've gladly paid more and picked up a box van.

Évaluation :

4

The people are nice and I liked the service. They charged me for gas. I positively turned it in with more gas than it had when I picked it up. The gas gage was not full when I picked it up. Hard to explain here in writing. Money is not the problem it's the idea of the way it's done. Nobody does there job right anymore. Very 

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Some body damage was not identified with "X" stickers sand could not be indicated on the prescribe checkout.

Évaluation :

3

Drop off signs don't match customer service.

Évaluation :

5

The staff is extremely helpful. I enjoyed my experience. Merci.

Évaluation :

5

The guys were amazing, efficient, professional and friendly!

Évaluation :

5

You guys did great. Good job!

Évaluation :

1

The staff here (one of there female employees I did not get the name of) was very rude, not helpful, and made me never want to use Uhaul again!

Évaluation :

3

I was suppose to pick up the trailer at the Rochester Hills location. 2 days before my pick up date they called and said they did not have a trailer at Rochester I had to pick up at Washington, MI location 20 miles from my house. This was very inconvenient for me but I had already made arrangements that I could not change.

Évaluation :

5

Stephanie at the U-Haul Storage of Romeo went beyond the call to help us out. I appreciated her understanding and for her accommodating our needs. Merci

Évaluation :

5

Nothing from my experience.

Évaluation :

5

Great location, easy to store, hassle free

Évaluation :

5

Used many times over the years...Never a complaint. Place was great every time I used their services and facility.

Évaluation :

1

The location was ok the kid behind the counter gave me all incorrect information and when I purchased the insurance everything I was told was false. I would NEVER recommend uhaul to anyone or EVER use them again. I will make sure to post this to all my social media and have all my friends do the same. I HATE being LIED to and SCAMMED which is what I feel has happened.

Évaluation :

1

I never saw it , didn't need it. never entered your gates.and couldn't get any refund, no I will never recommend. all answers are no because I had to respond to continue

Évaluation :

4

The truck was dusty and had dirty marks on it so it did not appear to me to be cleaned but then I found out after that they are sanitized. So it may have looked dirty in my opinion but it was sprayed with sanitizer spray. The other issue we had was how hard it was Duo lift and pull down the back door. Even using my weight (over 200lbs. to pull it down was not enough. It took two people to open and close the cargo door properly. Other than that, it was easy to drive. I do not understand why the trucks are not completely filled in the gas tank. I would think it would be easier to refill knowing that you are just filling it up to full. Perhaps there is something I don't know? I was a hair off from the starting point of the gas gauge, that I still got charged for the gas being well below the fill amount. I guess live and learn. Next time, I will take a photo of the gas gauge before using it. I used the online check in, but it was a little confusing at first.

Évaluation :

5

Great staff clean facility would recommend and use them again

Évaluation :

2

Rental dolly badly needed maintenance - i had to lubricate the strap mechanisms, as they were frozen when I picked up the trailer. Rental person tried telling me my truck had a blown fuse because that BS tool you guys gave her to check trailer lights is a joke. You guys should stay out of people's business and just rent them the trailer. Making unexperienced kids "check" everything when they don't know what they are looking at is a waste of my time and your labor hours. My next rental is going to have a Penske logo on it.

Évaluation :

5

This is a top notch site. The women who run it, Stephanie and Leighton, are exceptional. They go above and beyond in ways that are rare to find during these times. We are so grateful.

Évaluation :

5

the ladies in the front office were outstanding helpful. Can't remember there names but thank you for your help with my 10X15 unit. You guys are a life saver.

Évaluation :

5

The uhaul.com link to report any noticeable damages on pick up did not work, called main line and he resent the link, that did not work either, uhaul site difficult to use. TY

Évaluation :

5

Staff was very friendly & helpful

Évaluation :

3

I was originally told that if I had picked up my Uhaul reservation from the Washington Twp location like I had originally reserved, I could have gotten my 1 month of storage feee, but since o had to pick up from another location, they couldn’t honor it which o layer found out was false.

Évaluation :

1

Everything was fine until the catalytic converter on my truck was stolen. I lost all confidence in the security of the facility and had to move out. I don't even remember the staff saying sorry for what happened. Just going right into explaining that they are not responsible for the what happened. Very disappointed!

Évaluation :

5

All instructions were easy to understand, and moving in was simple! Thank you for having such a great place close to the Village of Romeo that makes storing things so easy!

Évaluation :

5

Great facility for our RV close to home. Sold the RV.

Évaluation :

3

Several times we had issues here. A couple of times the key card would not work to open either the gate or the door to enter our facility. Their intercom system did not work so we had to go back up to the office to get help.

Évaluation :

5

Will use in future if storage is needed. Thank you

Évaluation :

5

Stephanie is away very professional, and friendly. she maintains the facility to a high standard. We have two site at this facility, and wouldn't even consider going any place else.

Évaluation :

5

The rental process, and unit access were easy and efficient.

Évaluation :

5

My newer vehicle has been securely stored for 2 years in a enclosed 10x20 unheated unit without any damages. I will use uhaul again in the future Thank you Uhaul....

Évaluation :

5

Very nice and helpful staff!

Évaluation :

5

Thank you U haul for another great experience! Your entire team at the Romeo location were very professional and helpful!

Évaluation :

2

There were several times after a snow plow, up to a week that I'd have to tell the management to make sure they close the gates. Not only that but they keep raising the rates every year. I am paying $15 more per month now, then I was three years ago. Nothing has changed in the facility to warrant the $15 increase per month. I moved out!

Évaluation :

5

Ok

Évaluation :

5

Beautiful experience and very friendly staff .outstanding service God-bless.

Évaluation :

3

I am very disappointed that I had reserved a larger unit to include the Climate Controlled environment, which is more expensive! Website states the storage unit will maintain 65-85 degrees all year, while moving in to Unit A14, we have noticed it is very cold inside and our belongings are not being kept warm. This needs to be be corrected ASAP to ensure our belongings such as TVs and electronics are kept in proper condition. Merci.

Évaluation :

5

Great place to store my RV. Always very helpful staff at the facility if I ever needed anything. Will come again when I purchase another RV.

Évaluation :

5

The Manager Stephanie and the Assistant Manager LeAnn have been wonderful to work with. Over the past few years we have rented trucks, trailers, equipment and rental space. They have always been very professional and service oriented.

Évaluation :

4

Very clean storage units and friendly staff. Highly recommend climate controlled storage units. Decent boxes but weak on the handles.

Évaluation :

5

always plowed clean after snowfall. i will go back there if I have a need for storage.

Évaluation :

4

Nice clean convenient storage, would be nice to have gutters above doors for access in inclement weather.

Évaluation :

5

The young man was very present getting me signed in. He has a good attitude & very helpful getting you situated. First return visit proved to be as well. He came to my rescue when I had trouble trying to open my locker. This young man is a "Keeper"  Thank you for a pleasant experience, WAY better than American Storage.

Évaluation :

5

Welook forward to continued storage.

Évaluation :

5

Facility and staff are great!

Évaluation :

4

Yes, Stephany was so nice to work with and everything went well.

Évaluation :

5

I would definitely use your business in the future.

Évaluation :

1

Awful staff and can never ever reach anyone in the office. Rude and no customer service at all.

Évaluation :

5

The gate at the facility I used was almost always open when I was there.

Évaluation :

5

would be much better to leave a phone number when a unit is for lease than having to check every day by phone or in person

Évaluation :

4

The only issue I ever had, which was multiple times, was trying to talk to someone directly at the office location instead of a central call center.

Évaluation :

2

I called and reserved a covered space for our camper. When I arrived, Stephanie went through the rules, I signed the contact and then headed back to our space. We then found out it was not covered as we were promised. I went back to the office and she was rude. She said there was nothing she could do and I could not make a complaint. She said she could make a compliant, but all will happen is "they" will review my phone call and discuss is with the person who gave me incorrect information. She could've cared less about my problem. I told her I gave a spot at another location for $55 per month because I was told this space was covered, so I was willing to pay the extra $30 per month. She told me I could either cancel the contract or take the spot, that the only options I had. I had no choice at this point to take the spot because we'd already lost our other spot. I am very disappointed. We've always used U-Haul in the past and never had a bad experience like this. I will not use Uhaul again, and I plan on looking for another spot somewhere else.

Évaluation :

5

Really enjoyed the pleasant atmosphere of the staff thank you Stephanie

Évaluation :

5

Everything went as expected and more. I really felt comfortable leaving my Travel Trailer at this facility. Merci.

Évaluation :

5

Excellent services.

Évaluation :

5

Stephanie the manager was an absolute pleasure and made this so simple which is awesome

Évaluation :

4

The eople were very helful. The location was very far for us, so we would only recommend you to eople who live closer than Pontiac.

Évaluation :

5

It was close to home and I was able to keep the things I didn’t have room for until I did.

Évaluation :

5

N.D.

Évaluation :

5

This storage facility was awesome ! Very clean and secure and the staff was friendly and helpful . I would highly recommend this facility! Mary K

Évaluation :

4

Nice facility and straight to the point!

Évaluation :

2

Water damage in the back of the unit, unseen until we were moving out. 100 % loss of multiple boxes, 3 rugs, and family photos. Staff was friendly enough, but they should be given a bit more authority

Évaluation :

3

s/o

Évaluation :

5

Stephanie and her coworkers were always helpful, nice, and knowledgeable every time I stopped in or called. She even loves to listen to Christmas music for 2 months 

Évaluation :

5

Will be back in the spring to get on the waiting list. Merci.

Évaluation :

5

Very Professional Run Businesses; Excellent Place To Keep your Motorhome and CARS Safe .!!!

Évaluation :

4

Very satisfied

Évaluation :

3

I find it off putting that the rent constantly goes up. It's outdoor storage why do you keep jacking up the price. The front office is very unprofessional whenever you have to deal with them.

Évaluation :

5

Always helpful

Évaluation :

5

Stephanie and staff were very friendly and helpful, this facility is very clean and well maintained with convenient access hours.

Évaluation :

5

Well kept, secure, clean facility. Staff was courteous and helpful. Je referais appel à lui.

Évaluation :

5

Current staff friendly, clean. No issues

Évaluation :

5

s/o

Évaluation :

4

First time renting a storage unit. All went as expected

Évaluation :

5

Stephanie was an absolute pleasure to deal with. She should be considered a true asset to the Uhaul Company. Will rent a unit in the future from her without hesitation!

Évaluation :

4

This storage unit was very nice and overall a great experience. Would definitely recommend.

Évaluation :

5

Very good facility.

Évaluation :

5

Personnel amical

Évaluation :

1

check out exp leaves a lot to be desired

Évaluation :

5

Worked well for my needs over the years. Convenient location.

Évaluation :

1

I was told that if I came in 3/27 I wouldn't be charged for another month. In fact my account was noted and the staff still said I was still to be charged. Poor service and delivery. Principle.

Évaluation :

5

The only improvement would be to issue brand new gate cards each time as I had to swipe multiple times before the gate would open. My access card seemed to be issued to me as a used one.

Évaluation :

2

I have been a renter at this location for 13 years. The covered spaces were an upgrade but ever since then, service has steadily declined, while there have been constant, ridiculous price increases.

Évaluation :

1

questions were not answered or explained. there were terms and conditions that were added afterward that were not explained on the phone proof of homeowners insurance a round lock cash vs credit car

Évaluation :

5

Good experience. No complaints.

Évaluation :

5

The young lady running the front desk was just a joy to talk to... She was very informative and helped the both of us make our decision to store our things there....

Évaluation :

5

Excellent -We have used the storage for a couple years while relocating. No problems or surprises. Well one surprise when we were locked in after hours, but still Excellent.

Évaluation :

4

When trying to contact this facility staff phone calls almost always ended up at U-Haul call center. This made communication with the facility staff poor and frustrating.

Évaluation :

3

Prices kept going up was a bit too much.

Évaluation :

5

I was so greatful that the young lady there helped me. She also showed me how the trailer should be hooked up and how to check brake fluid. The Uhaul that rented the trailer to me never showed me

Évaluation :

5

I was extremely satisfied with my experience with uhaul on 31 mile road in Washington twp. Stephanie House went above and beyond getting me transportation at the last minute and was great to work wit

Évaluation :

5

Merci

Évaluation :

5

Best facility in the area. Will be back next year.

Évaluation :

5

Very helpful! Thanks!

Évaluation :

5

Every thing i needed

Évaluation :

5

Would use again

Évaluation :

2

All of my boxes had mouse droppings in them!

Évaluation :

5

ok

Évaluation :

5

Very easy to work with.

Évaluation :

5

I had no problems in changing the date for our scheduled reservation. The person behind the desk when I went in was very professional, knowledgeable and arranged the change in date quickly.

Évaluation :

5

Friendly and very helpful

Évaluation :

5

Stephanie was always available, kind and ready to help when we needed help.

Évaluation :

5

Very nice facility and helpful staff!

Évaluation :

5

Stephanie you went the extra mile for us. Renting a truck that wasn't at your place, but you drove to where the truck was and helped us so much. Merci

Évaluation :

3

you got to greedy and over priced a parking spot

Évaluation :

3

Before U-Haul purchased, I paid $27 / month. In the years since my rates have nearly tripled with a lesser space. The service, security, and amenities have not changed. U-Haul is too expensive.

Évaluation :

5

Very good service!

Évaluation :

4

Enjoyed our experience with this U-Haul Storage Facility. Stephanie was always helpful.

Évaluation :

4

Paving is in dire need of repair!

Évaluation :

5

Staff was very courteous and the property was clean. I felt my vehicle was always safe there. When the time comes for storage again, i would go there. Priced competitively.

Évaluation :

5

the no pro-rating charges on leaving is not a good rule, it puts the customer in a negative spot as far as future business. i do however thank the general mgr. for her help in resolving my issue.

Évaluation :

5

Nice place